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"the evolution of gallery software"
Christian H. - PresidentAugust 21, 2018
STARTING PRICE
$39
per month
flat rate
EASE OF USE
4.5/5
Based on Capterra user reviews
The world's leading web-based software chosen by over 1400 art galleries worldwide. It is so simple that the least technical employee will be comfortable, yet powerful enough to exceed every gallery's needs. Manage your inventory, track your clients, replace Constant Contact, pay artist consignments, synchronize your web site, make online sales! Complete sales in seconds while keeping your accounting data synchronized. Masterpiece handles all of your day to day gallery operations.
Provider
Masterpiece Solutions
Located In
United States
Foundation
1994
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Training
Documentation, Live Online, Webinars, Videos
Support
Chat, Phone Support, Email/Help Desk, FAQs/Forum
With over 1400 art gallery clients worldwide Masterpiece serves all sizes and locations of galleries. Our software and websites easily adapt to the requirements of any art business.
Content Source: Masterpiece Manager
Green rating bars show the winning product based on the average rating and number of reviews.
Masterpiece Manager Reviews
Pros
The ease of finding a particular contact or artwork. Also, the customer support when we have an issue or would like something changed, is fantastic.
Masterpiece Solutions is a great value. The ability to directly interface your inventory with your website means less time doing data entry and more time to spend interfacing with your customers.
I consider this application a new discovery for me. And will help me a lot in my personal life and I wish with all my heart to succeed a lot in the future and become more popular.
Any time you have a question the team at masterpiece is readily available and happy to help. This software makes managing inventory and running reports seamless and easy.
Cons
They charge you for email servers and then some company takes over their email servers and all they can do is blame the other company with no results.
Such a waste of an investment. We were one of many clients with this experience, including another large public art organization located in Edmonton, who had similar issues.
I recently wrote a review mentioning that the only thing missing in this software was a lack of an instruction manual. Well, the owner contacted me and told me that they now have a manual online.
It is hard to think of a con to using the software.
"the evolution of gallery software"
Overall: What I appreciate most is that it feels more like a partnership than just buying an out of the box software. We have evolved alongside and the Masterpiece team listens to suggestions and responds quickly.
Pros: We have been with Masterpiece for almost 15 years now and have gone through all stages of the software since. Version 11 is extremely good and offers everything that we need to run our fairly complex business. Impossible to list all the features we use, but we like most the seamless integration into the web site and the fact that it is all cloud based now.
Cons: The previous versions had a few flaws but 11 seem to have overcome all that.
Vendor Response
"So grateful for this software"
Overall: Because Masterpiece Manager is designed for the gallery/art industry, it has so much of what I need already programmed in. I had a few hundred pieces of inventory to log when I was first opening, and with a little guidance from the tutorial videos and from Customer Service, I was able to get it all in with no issues. One of my favorite features is that when I put inventory into MM, one click can put it right into my attached website. This is huge for me. I'm the only person working my gallery. If something needs doing, I'm the one who gets it done. So the fact that I can put info in once and have it both in my POS and on my website is a life saver!
Pros: Ease of use, ability to add my own categories for inventory, website compatibility
Cons: Speed of processing can be slow or can hang somewhat regularly, would like a bit more functionality with sales and contacts reporting
Vendor Response
"Once they re-did the program in India it has been a nightmare! Now, their email is worse!"
Overall: I was always happy with the service I received from [SENSITIVE CONTENT] but now that they are having major email problems, the [SENSITIVE CONTENT] doesn't return phone calls and seemingly is ignoring this issue hoping it will go away. They charge you for email servers and then some company takes over their email servers and all they can do is blame the other company with no results. I am missing years of emails from their transition which they didn't notify us.
Pros: I really liked the [SENSITIVE CONTENT] and the programs ability.
Cons: Once the [SENSITIVE CONTENT] settled in, he revamped the program in India to save money. This was the beginning of the downfall.
"We recently upgraded to version 11 and the accompanying new website. One word ...Awesome!"
Pros: Very intuitive. No longer need constant contact. REAL TIME DATA on our website. Having the photos in this POS / Inventory system which automatically feeds the website at the time of item setup. Once an item sells the items shows a red dot on the web, showing it sold, and then the item is automatically taken off the website 3 days later. This is eliminating the need for 1 full time employee between the website updates automatically taking place and the email/client information always update and not having to know another system (constant contact, etc.). The team was professional, suggestive, and VERY timely upon all requests made. Really felt like they are "in it to win it" and that my success is truly their success! Great software always improving!
Cons: Must export the data to excel for printed reports. Would like to see the data on my screen including photos and simply print all the data. Not just a browse screen shot but the full data including scroll down data.
Vendor Response
"Great for Art Galleries "
Overall: The support you get is fantastic. It's very personal. If we have questions, the staff is available to talk to us and work through our issues. I really like not having to do an online chat, or worse, rely on some prefabricated Q&A manual to figure everything out.
Pros: The best thing about Masterpiece Manager is its integration of various functions in one product. This eliminates the need to source POS, inventory management and e-commerce from different providers. Also, the software comes preloaded with features designed specifically for gallery management. Whether you are selling art on consignment, or buying inventory for resale, the software has all the features you need to track your current inventory and revenues. In addition the website templates are attractive and easy to set up.
Cons: The e-commerce functions are not automatically optimized for other retail sales channels such as Facebook, Instagram and Google. This limits your ability to make full use of Facebook, for example, by having a Facebook store, and it also limits analytical capabilities you might have if your website is optimized for these sales channels.
Vendor Response
