Artist
- 1 Artist
- 1 User License
- Contact Manager
- Email & Online Support
- Inventory Manager
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Pros
"Once they re-did the program in India it has been a nightmare! Now, their email is worse!"
Overall: I was always happy with the service I received from [SENSITIVE CONTENT] but now that they are having major email problems, the [SENSITIVE CONTENT] doesn't return phone calls and seemingly is ignoring this issue hoping it will go away. They charge you for email servers and then some company takes over their email servers and all they can do is blame the other company with no results. I am missing years of emails from their transition which they didn't notify us.
Pros: I really liked the [SENSITIVE CONTENT] and the programs ability.
Cons: Once the [SENSITIVE CONTENT] settled in, he revamped the program in India to save money. This was the beginning of the downfall.
"Focus on sales - no follow through."
Overall: Abysmal.
Pros: The price of the software seemed most reasonable for the feature set, despite the fact that it was older technology.
Cons: We got even less than we paid. The software was buggy. Their integration team didn't deliver on the website integration that was paid for and when they finally decided to redevelop the software into something that might have worked, we were asked to purchase it again. Our business limped along with this software for four years. Such a waste of an investment. We were one of many clients with this experience, including another large public art organization located in Edmonton, who had similar issues.