TM Cloud

TM Cloud

4.5 / 5 17 reviews

Who Uses This Software?

Law firms and in-house corporate legal departments with a Trademark and IP practice, US and worldwide


Average Ratings

17 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $100.00/month
  • Pricing Details
    Depends on number of cases
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • TM Cloud
  • www.tmcloud.com
  • Founded 2011
  • United States

About TM Cloud

Trademark docketing and Intellectual Property management solution that includes automatic USPTO status updates, free trademark data intake and audits for over 50 online jurisdictions, free online trademark searching in over 100 jurisdictions, linked document storage and management, with modules for Disputes, Domain Names, Copyrights, Searches, Assignments, eCommerce, Patents and Designs, and Company Management. Special handling for US, Canadian, EU and Madrid Protocol cases.


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TM Cloud Features

  • Deadline Management
  • Docket Management
  • Document Management
  • Information Disclosure Management
  • IP Portfolio Management
  • Patent Tracking
  • Renewal Management
  • Spend Management
  • Trademark Tracking

TM Cloud Reviews Recently Reviewed!


Capterra-loader

TM Cloud has been my go-to choice for trademark portfolio management for years. Perfect solution.

Mar 20, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: TM Cloud is remarkably easy to use. The ability to choose individual modules which suit your business needs is efficient and cost conscience. Trademark management is detail oriented, TM Cloud makes the data management clear and concise, organized and easy to utilize. The ability to customize the aspects that I use most frequently is absolutely my favorite feature. I know what I want to see, TM Cloud allows me to see that data how I want it! Customizing gives me the control to work how I want.

Cons: Reports. Building the perfect report is always tedious and time consuming. I think that the way TMCloud structures the report creation is somewhat confusing. The drag and drop option is great. However, when adding some of the specific elements the drop down is "SUPER" full and doesn't allow you to see in full detail what each selection is. So, it's hard to match up the report result you want with the name of each option.

Overall: It keeps the trademark maintenance process efficient and time saving. The details and information are organized and easy to read. The automated docket deadlines, trademark reminder functions, and calendar integration make my job much easier and efficient.

Vendor Response

by TM Cloud on March 27, 2018

Thanks for the kind words and feedback on the reporting functionalities in the system!

Very user friendly and easy to use

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to navigate; easy to edit; ability to import data from national trade marks office; cloud-based nature which saves on hardware costs

Cons: For a small to medium sized firm the costs do escalate quite quickly as the number of trade marks increases; only free access for 2 users

Vendor Response

by TM Cloud on March 27, 2018

Thanks for the great review!

Easy to use and fantastic customer service

Mar 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use - generally intuitive - adding a new trademark is easy as is setting docket search parameters

Cons: The search function can be a little persnickety - for example, if the applicant/registrant name is ABC Fabricating, you can't just search on ABC, you have to search on ABC*

Overall: Very easy to set up and keep current on deadlines

Vendor Response

by TM Cloud on March 27, 2018

Thanks! We appreciate you taking the time to review the platform.

Great program, but could be more flexible.

Mar 19, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Foreign country auditing, U.S. record auditing, fairly simple to navigate, allows for custom action entries, responsive customer service

Cons: Hard coded task descriptions, hard coded docket entries that can not be amended, reminders show as deadlines because they are calculated from static dates, auditing feature is difficult to use for some foreign countries because you have to know the application format in order to use it

Overall: Auditing records prevents user errors and increases productivity

Vendor Response

by TM Cloud on March 27, 2018

Thanks for the review! The majority of the system calculated deadlines and reminders can be customized to your preference from the settings menu. The support team would be more than happy to walk you through on how to amend your deadlines.

TM Cloud is an easy to use and informative tool.

Mar 19, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I depend on the weekly docket report that is in my inbox every Monday morning. It allows me to plan my week and gives me a heads-up on those tasks that are coming up in the next thirty days.

Cons: This firm files many applications in jurisdictions other than the United States. If I could add a feature to TM Cloud, I would connect the system to trademark offices around the world, so that I could import the applications rather than having to add them manually.

Vendor Response

by TM Cloud on March 27, 2018

Thanks for the review Mary-Ann! TM Cloud is indeed connected to international trademark offices for downloading, auditing and refreshing data where available. Currently the system is integrated with 65 online trademark offices. When importing a new record (foreign or not), simply select the jurisdiction from the dropdown list and enter the application or registration number to download.

I paid upfront for a full year subscription (the only option). Did not like it. Could not cancel.

Mar 19, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: The idea is great, and the docket reminder emails are theoretically useful. The industry is in need of IP docketing and management software.

Cons: Execution is poor, interface is not user friendly, no cancellation option, no trial period to figure out if it actually suits your firm. Needs better integration with USPTO and TTAB. Alt Legal is leaps and bounds better.

Vendor Response

by TM Cloud on March 27, 2018

Thanks for the feedback. We do indeed offer 30 day trial periods for new users and our minimum subscription term listed in our TOS agreements is for 1 year then month to month after.

Great customer service.

Mar 16, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The reminders generated 3-6 months before filing deadlines in generated reports that gives a good time frame to remind clients and gather the necessary information

Cons: Would like there to be a feature where all marks could be updated with a single feature instead of having to go into each mark to update it to be reflective of the records of the filing office.

Vendor Response

by TM Cloud on March 27, 2018

Thanks for the kind words Erin! We are always striving to perfect the software and automation is one of our top priorities. Stay tuned!

Capterra-loader

Perfect for our TM needs

Mar 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This software is very user friendly and they offer a variable price for your portfolio needs. I love the ease of the reports and flexibility for whatever information I need or want to provide the client. The import is a great tool and there are options to create internal docket deadlines as well. If I had any questions or issues, customer support was quick to resolve or walk me through it. I really appreciate the functionality in comparison to other systems.

Cons: Would like to see more on the patent side. I am often busy and just utilize this system for my TM needs, so in my routine, I often don't think or realize what else we could be doing or utilizing with this system. Thus, I think product information or tips sent out via email every so often would be a great addition.

Vendor Response

by TM Cloud on March 27, 2018

Thanks for the review Sarah! TM Cloud is certainly more ¿trademark centric¿ but we do have a patents module which works in a similar fashion to the trademarks module. We would be happy to provide the patent module free for 30 days to see if it suits your patent needs, email the support team and we can have it activated in your system for you.

Overall the program is fine. It suits our needs but we do get frustrated using it at times.

Mar 15, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: We like that it manages all our trademarks in one spot for a low cost. We appreciate that we can pull reports and determine what trademarks are coming up for renewal in the next few months.

Cons: It feels outdated and is clunky to use at times. My paralegal uses it much more than I do, but I know that she gets irritated with putting foreign trademarks into the system.

Overall: We get the ability to help our business folks understand their intellectual property better by showing them their portfolio in one place, and we can also audit our portfolio each year by clearly understanding which trademarks are registered.

Vendor Response

by TM Cloud on March 27, 2018

Thanks for the review Julianna! The support team would be more than happy to speak with your paralegal and see if we can aid in making entering foreign marks more efficient for your firm.

Great docketing software for in house counsel

Mar 15, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: This docketing software works great for in house intellectual property. The reports are easy to run and its pretty straight forward docketing.

Cons: What I do not like about the software is if you change an TM image it changes all images linked to that TM so say you file it in a different language and change the MX image it changes all of them etc.

Vendor Response

by TM Cloud on March 27, 2018

Thanks for the review! The best place to manage the image files is from within the Trademark Profile section in the Settings. The support team would be glad to aid in making the process smoother for you.

pretty good; lucinda is very nice to deal with.

Mar 15, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: relatively easy to use/ ability to printout custom reports/ links to TM Office

Cons: wish it had more shortcuts - eg batch entry for Journal

sometimes we have to bring suggestions/updates/deadline protocols to the company

would be nice to have more links to TM Offices

Overall: reporting
cloud based
ease of use

Vendor Response

by TM Cloud on March 27, 2018

Thanks for the review and feedback Paula!

I have been using TM Cloud for about a year for approx. 300 dockets

Mar 15, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: - possibility to obtain information directly from the TM Office in the platform.
- easy access and management of dockets

Cons: far too "US based" approach e.g. kind of action are set for the US practice which is only one country and may not apply as such to the rest of the world. More generic terms should have been set or for example a connection of the specific legislation that would be created as soon as the concerned TM is a US or non-US one

Vendor Response

by TM Cloud on March 27, 2018

Thanks for the feedback David! The majority of the deadlines/fields in drop down lists can be customized to your own terminology to better suit your practice. We¿d be happy to set up a quick screen-share to show you how to amend the wording.

Key part of making my trademark paralegal job seamless!

Mar 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Links to many jurisdictions; quick audit feature to ensure information is complete and accurate; plenty of built in reminders

Cons: Need to update trademark status from pending to registered in order to calculate 8&15 deadlines, renewal deadlines

Vendor Response

by TM Cloud on March 27, 2018

Thanks for the review and feedback!

Capterra-loader

Great dashboard

Mar 15, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I saved time, so my clients are happy.
Easy to upload info from CIPO and USPTO databases.
Easy to collaborate within the team.

Cons: Clients cannot access their info. It could be interesting to have a controlled access for clients. It could also be interesting to have a white label version.

Overall: Organization, efficiency, cost effective.

Vendor Response

by TM Cloud on March 27, 2018

Thanks for the review Frederic! TM Cloud does indeed provide custom controlled access for clients, agents and any other custom outside access. The records and different sections are partitioned so you can only share the specific information you desire. The support team is more than happy to explain in more detail how this works and aid in setting this up for you.

This is great software, the TMCloud team is great.

Mar 15, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: It's user friendly, I like the fields in the trademark record, I love that we can upload the record from the trademark office, like US. I like the information provided on the dashboard Dock section. I like the TM Cloud news. I like there are several fields to search from.

Cons: There are some fields that I wish we had to differentiate between MP application and country filed application. The company management feature needs to be user friendly, it has several Contact records for the same Contact, when I try to merge sometimes it works. When I use that contact on a trademark record sometimes it shows the Applicant name only. I wish the docketing had more status check or reminder dates. Some of the docketing Deadline titles don't fit my needs. The dispute record template needs fields added, more use friendly. Would like to download records from the trademark offices directly. In the download/upload feature, I want field to recognize a trademark with or without the hyphen/backslash/forward slask, like 2017/15/2563 or 2017152563. There are some countries that publish the trademark twice, once before registration for the opposition period and once after for the registration publication, but there aren't fields for both. I would like the fields to be more customized to the country.

Vendor Response

by TM Cloud on March 27, 2018

Thanks for the review and feedback Jennifer! Most of the deadlines/reminders and fields in the drop down lists are customizable, the support team would be happy to show you how to amend the system to ensure its perfect for your business.

A great practice management program.

Mar 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: For us it was ease of use and features. Easily set up work flows; emails; reporting. Audit and update directly from the USPTO. A great feature is the merger function to clear out duplicate records. Most of all they listen to user experience. We were an early adopter. They have added fields for specific countries and continually improve the cross module performance. Renewals can be set up with automated emails; documents can be added almost anywhere; licenses are soon to be in a separate module;

Cons: There is limited financial reporting and integration but no one seems to do that well. Some odd placing of menu items. Limited patent functionality.

Vendor Response

by TM Cloud on March 27, 2018

Thanks for the great review John!

Capterra-loader

Great product, super intuitive interface!

Jan 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that I have been able to figure out most features on my own without having to consult with support or even a user's guide.

Overall: Ease of use and reliability of maintaining critical deadlines.

Vendor Response

by TM Cloud on March 27, 2018

Thanks for the great review Steve!