# StoriiCare Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is StoriiCare the right Patient Case Management solution for you? Explore 45 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/163319/StoriiCare/reviews --- StoriiCare 4.8 (45) [View alternatives](https://www.capterra.com/p/163319/StoriiCare/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 14th, 2026 # Reviews of StoriiCare Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews EC Emily C COOHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “The system provides good value for money by improving organization, compliance tracking, and caregiver oversight while also strengthening communication with families through the portal. While there is an initial learning curve and some usability refinements that could make charting faster, it has become a reliable day-to-day platform for care documentation, scheduling visibility, and team coordination.“ February 6, 2026 JL Jannelle L CommunicatorConsumer Goods, 2 - 10 employeesUsed the software for: I used a free trial. “When working from two buildings, it can be challenging to use some analytical tools, and there are too many passwords.“ June 4, 2023 KZ Kasandra Z Adult Day Health Program DirectorMedical Practice, 11 - 50 employeesUsed the software for: Less than 6 months. “StoriiCare's ease of use and amazing customer support team have made the transition from paper to electronic record keeping seamless.“ January 28, 2026 EC Emily C COOHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “The platform is generally intuitive once set up, making it easier for CNAs and nurses to adopt.“ February 6, 2026 EC Emily C COOHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “Customer support has been responsive and helpful, especially during onboarding and template setup.“ February 6, 2026 ## Showing most helpful reviews Showing 1-25 of 45 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Zyra Joy L. CSR Health, Wellness and Fitness Used the software for: 6-12 months ### "By far the most loved platform" May 9, 2023 5.0 Pros This software was incredibly user-friendly, meeting the needs of even the most technologically inexperienced users. It contains a slew of technological characteristics that have proven to be highly effective in the delivery of telehealth services. Furthermore, the ease of use of this software contributed to its overall usability. Cons At the moment, there is one unfulfilled goal of mine: the potential for activities to be accompanied by linked images, rather than just in separate photo albums. In other words, while the system's existing capability is adequate in many ways, the ability to integrate photographs directly into the activity stream would be a big improvement, particularly in terms of improving the user experience and visually attractive the platform. Review Source KC Kathryn C. Program Manager Mental Health Care Used the software for: Less than 6 months ### "Extremely user-friendly, person-centered approach to data management" February 2, 2021 5.0 StoriiCare's product is top of the line, absolutely unmatched in other database software particularly for Adult Day Programs such as my organization. What I have been the most impressed with, however, is the customer service. Every person on my team was able to have private training sessions with a StoriiCare team member, allowing them to learn the software at their own pace and ask any relevant questions. I would give StoriiCare a 10/10 and am confident this software will become a staple in all high efficiency senior programs. Pros Everyone in my organization has enjoyed this software, even those who take a bit more time in adopting new technologies. I think the interface is perfect, very simple and no fuss. I like the importance of photos, for staff and service users, in this software as a visual cue is extremely helpful in note taking and task assignments. Cons I found everything in this software easy to use. Alternatives considered [VerticalChange](https://www.capterra.com/p/192918/VerticalChange/) Reason for choosing StoriiCare I chose StoriiCare because \[SENSITIVE CONTENT HIDDEN\] made it easy to sell! Over a one year span, he hosted about three in depth demos for various stakeholders, was quick to reply with any info we needed for grants and kept in touch while we worked on acquiring funds for the software. His level of contact and attention, which was extremely mindful and not at all pushy, is a primary reason I chose StoriiCare. Review Source HK Herman K. Founder Hospitality Used the software for: Less than 6 months ### "All inclusive Senior Living management software" July 2, 2020 3.0 Overall we are optimistic that StoriiCare will meet all out needs once the desired basic functionalities are available. Pros We chose StoriiCare because it combines all the features needed to manage the activity and assisted living operations of a senior living facility. Cons A number of the functionalities related to Assisted Living services management are still under development. So, implementation into our operations cannot be done efficiently, requiring a number of tasks to still be done manually until the required functions can be available in StoriiCare. Review Source KZ Kasandra Z. Adult Day Health Program Director Medical Practice Used the software for: Less than 6 months ### "Overall Ease of Use and Stellar Customer Support" January 28, 2026 5.0 Pros StoriiCare's ease of use and amazing customer support team have made the transition from paper to electronic record keeping seamless. Cons Our biggest "dislike" at the moment is not being able to change the calendar background, but that option is already pending according to their feature request. Review Source SR Saira R. Dir. of Operations Hospital & Health Care Used the software for: 1-2 years ### "My experience with Storiicare" June 21, 2022 4.0 It has helped us to keep good record of all of our clients. Pros I found this software easy to use for friendly user. It had many features that helped us to Telehealth. The access was easy too. Cons There are some features that are not customized and it would be great if the customer can make changes for Printing (for example). There is information that we don't want to be seen and it's not possible without deactivating that feature. Reason for choosing StoriiCare The accessibility by using the Web. Opica closed and we started working from home. Switched from [ADS Software](https://www.capterra.com/p/185447/ADS-Software/) At that moment they were only working with work stations and not the Web. Review Source Response from StoriiCare May 10, 2023 Thanks for the review, Saira! TH Tonya H. Program Manager Hospital & Health Care Used the software for: Less than 6 months ### "Great Program for Adult Day Cares!" January 29, 2021 5.0 StoriiCare has been a wonderful experience from the moment we reached out for a demo to them assisting with setting up our account. Their whole team have been wonderful to work with! Pros StoriiCare was user friendly for all cognitive levels. Allowed the flexibility to personalize it to our centers needs. Cons We currently have not run into anything about the program we do not like! Alternatives considered [AL Advantage](https://www.capterra.com/p/155668/AL-Advantage/) Reason for choosing StoriiCare Unlike other alternative products StoriiCare allowed us the flexibility to personalize aspects of the program to match our current documentation needs, while allowing us to maintain our mission of providing person centered care. Review Source Shailendra C. Busines Development Manager Information Technology and Services Used the software for: 6-12 months ### "Trusted center for day care" June 2, 2023 5.0 Pros It's nursing home and adult day care center are hygienic and supportive Cons Admission process takes some time than usuall Review Source Digvijay S. Project manager Renewables & Environment Used the software for: 6-12 months ### "Best database management" May 22, 2023 5.0 Software allows for seamless collaboration and information sharing among staff members, enabling quick updates and notifications. Pros Database management, ease to use & reporting Cons It was a perfect tool, just few lack sometimes which happens usually. Reason for choosing StoriiCare Na Review Source VR Verified Reviewer Director Hospital & Health Care Used the software for: Less than 6 months ### "Learning the System" February 25, 2020 4.0 the program is very user-friendly and is easy to learn. storii is constantly updating and looking for ways to make the program better for client use. i recommend this program to Adult Day Providers who which to share and receive info from the families and keep documentation and activity tracking in one system. Pros the system is customizable. easy to use, once the info is uploaded. Cons takes a while to set up do to the team having to build the system forms for my specific need. Reason for choosing StoriiCare I reviewed 5 different companies. this one offered both documentation, signage and community notification in one program. Review Source VR Verified Reviewer Ops director Hospital & Health Care Used the software for: 1-2 years ### "Innovative" March 15, 2019 4.0 Enthusiastic company Pros Journalling is excellent providing family enagement Cons Only on apple operatng system means additional devices Review Source Response from StoriiCare January 28, 2021 Thank you for your review! As a quick update - StoriiCare is now available on all devices, either via the browser or via our dedicated Android and iOS Apps that you can find on smartphone and tablet app stores. JM Jenni M. Activities Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Wonderful Addition to our Care Home " February 18, 2019 5.0 We started using StoriiCare approx 2 years ago and we haven't looked back since. We now have every resident in our home (85) on StoriiCare and most family members linked. Relatives from all over the world can now see what their loved ones have been doing in our Care Home. This has improved relationships with families, and improved staff morale and dedication as their "special moments" with our residents can be recorded and noticed by both family and management. Pros I love the way StoriiCare looks and feels like a social media platform. This makes it easy to understand and use for staff and family members. Cons The only thing I would like to see but don't as yet is that activities can have photographs linked as well as in separate photo albums. Review Source RG Rohan G. Senior Technical Recruiter Information Technology and Services Used the software for: Less than 6 months ### "Best tool for record management " June 2, 2023 5.0 After using this application i found is very helpful Pros This application is very good for record management with easy user interface and easy to use. Cons As per my use i did not find any cons till now Review Source JL Jannelle L. Communicator Consumer Goods Used the software for: I used a free trial ### "Try to make everything at ease at StoriiCa" June 4, 2023 5.0 Very good Pros You learn about family stories you didn't know you have thanks to Storii. You can create an interactive life story using this concept.The website allows you to quickly and easily create multimedia life biographies for yourself or your loved ones utilizing images, music, videos, audio recordings, and text, making them more than just a life storybook. Cons When working from two buildings, it can be challenging to use some analytical tools, and there are too many passwords. Review Source eH elaine H. Clinical Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Soriicare" March 3, 2020 5.0 Positive Pros Highlights the wonderful wactivoties that take place and allows you to monitor declined activities Cons Some of the analylitics can be difficult to use and when you work from two homes there is too many paswords. One platform would be easier for multisite access Reason for choosing StoriiCare Demonstration Review Source JA Jaymie-Lynn A. Activity Resource Specialist Individual & Family Services Used the software for: Less than 6 months ### "Oraganize with ease" February 2, 2021 5.0 Pros The ease of using this software is a major plus in my book. Being able to manage multiple schedules with one software helps to keep me organized. Cons One feature I'd wish this software would include would be the ability to customize the cover photos of the activity. Review Source EC Emily C. COO Hospital & Health Care Used the software for: Less than 6 months ### "Structured, Transparent, and Care-Focused" February 6, 2026 5.0 Overall, our experience with StoriiCare has been positive. Customer support has been responsive and helpful, especially during onboarding and template setup. The system provides good value for money by improving organization, compliance tracking, and caregiver oversight while also strengthening communication with families through the portal. While there is an initial learning curve and some usability refinements that could make charting faster, it has become a reliable day-to-day platform for care documentation, scheduling visibility, and team coordination. Pros StoriiCare keeps our care documentation, care plans, daily notes, ADL tracking, and incident reporting all in one organized system, which greatly improves communication between caregivers and leadership. The care plan templates save time and create consistency across residents, and the family portal is a feature we really value because it provides transparency without adding extra administrative work. The platform is generally intuitive once set up, making it easier for CNAs and nurses to adopt. It also supports caregiver management well by allowing us to assign tasks, monitor completion, and maintain accountability. For the price, it delivers strong value as a centralized hub for compliance and record-keeping, especially for small to mid-sized care organizations. Cons We would like more native checkbox or quick-select inputs in note sections to reduce typing during real-time charting. Because these aren’t always available, we sometimes create tables and have staff manually type responses, which is less efficient. Some workflows require multiple clicks to reach, and deeper customization for reports and formatting would be helpful. We haven’t experienced major bugs, but occasional navigation and formatting limitations can slow staff down slightly. Scheduling and billing features work for basic needs, but organizations with more complex staffing or finance structures may still prefer pairing StoriiCare with a dedicated scheduling or accounting tool. Alternatives considered [ECP](https://www.capterra.com/p/90493/ECP/) Reason for choosing StoriiCare We chose StoriiCare because it offered more built-in features that matched our operational needs without requiring additional add-ons. Review Source LT Laura T. Team Lead Hospital & Health Care Used the software for: 1-2 years ### "10000000/10..Couldn't Be Happier " December 23, 2025 5.0 The only thing I can say is that I wish we had found this from the beginning & knew about Storiicare years ago. Pros Absolutely everything. The SC team is amazing - from their customer support to really "getting it", the product speaks for itself. It is so easy to use and train students on. All of the features that the program has and continues to update on are exactly what we were missing for years. Communicating with our clients, team and everyone in between has been improved 100%. Excellent value, we never feel like we are being "upsold". Our intake process is also a lot more seamless now between our 2 programs thanks to the form builder and other features. Cons Some features can be a bit glitchy sometimes and there are "bugs" that do happen, however, the team is always vigilant in fixing it or helping our team navigate solutions. Switched from [AlayaCare](https://www.capterra.com/p/147424/AlayaCare/) StoriiCare offered us everything Alayacare couldn't and more Review Source SS Shim S. Compliance Manager Mental Health Care Used the software for: Less than 6 months ### "StoriiCare Platform Review" April 9, 2026 4.0 Overall, my experience with StoriiCare has been positive in terms of its core functionalities. The platform supports effective attendance tracking and provides a useful calendar feature for monitoring staff activities, which helps with organisation and oversight. The digitalisation of forms has also improved efficiency, reduced paperwork, and supported better record-keeping. Pros he system provides an effective staff register for tracking attendance, which supports accurate monitoring and accountability. It also includes a useful calendar feature that enables ongoing tracking of staff activities, improving visibility and coordination across the team. Additionally, the digitalisation of forms has streamlined processes, reducing paperwork and enhancing efficiency in record-keeping and compliance. Overall, these features contribute positively to operational management and service delivery. Cons While the system provides useful features such as attendance tracking, activity monitoring through the calendar, and digitalised forms, there are some operational challenges. In particular, the lack of a structured and consistent handover process makes it difficult to verify whether key tasks, such as welfare checks, have been completed by staff. This can impact accountability and continuity of care. Strengthening handover procedures and ensuring clear recording of completed tasks would help improve oversight and service delivery. Switched from [Log my Care](https://www.capterra.com/p/199285/Log-my-Care/) The price and lack of digitalisation & Options for better activity tracking Review Source JD Jess D. HR and Compliance Health, Wellness and Fitness Used the software for: 6-12 months ### "Essential tool for every day care. " February 5, 2026 5.0 Responsive, review calls help to keep unlocking features of the platform as we get used to using it. Great that Storii take feedback and then share with tech team to see if changes can be made realistic. Pros A fantastic tool that makes planning daily activities for clients easy. All client information in one place but info can also be shared with parent / carers about a clients day. Accessible and vital tool for staff. Cons Master login needed to be used when laptops update, means that staff have to request this and it can be time consuming Review Source KC Kathleen C. Administration-Advancement Associate Individual & Family Services Used the software for: 1-2 years ### "Highly Recommend Storiicare!" November 12, 2025 5.0 Overall we are happy and satisfied with Storiicare. It is easy to use, and their customer support team is fantastic. I have booked several one-on-one support sessions and they helped me build mailing lists and create reports for grants. So appreciative of their friendly expertise! Pros What I love most about Storiicare is their customer support! They are always available to help, via chat, email or booking a one-on-one video call. I am so appreciative to the support team as they are extremely helpful, great support and wonderful to work with. Cons Honestly no complaints, I do wish there was a way to bulk check-in members by date and time, just clicking the members names through a list. Review Source JK Jacqueline K. Executive Director Hospital & Health Care Used the software for: 6-12 months ### "Would recommend 100%" April 2, 2026 5.0 My experience with storiicare has been great overall. They have a great staff to help if anything comes up. Pros I enjoy that it is extremely user friendly and its so easy to use and train on. I also appreciate that it stores patient info so well. Cons I would have liked if you could customize it better to fit the needs of your business. I also think the billing platform needs an update but I hear that is coming soon. Review Source David F. Professional Nurse Medical Devices Used the software for: 1-2 years ### "Safer records to keep" March 11, 2025 5.0 You can have the profile of each user with the precise information, it helps to maintain an order of the information and be more organized Pros It reduces the errors of having incorrect information about each patient in order to keep a safe control of each medical record. It is a platform that stores all the clinical history of each patient in a very safe way and with the ease of accessing it from anywhere. It helps me a lot to have the precise information of each client Cons There is nothing that I have had problems with, it is a platform with its clear and precise tools and functions Review Source JM Jean M. Owner Hospital & Health Care Used the software for: 1-2 years ### "Best company ever. I really mean this. They were as friendly after the sale as before. " June 18, 2024 5.0 Great. No complaints at all. I have had the very best experience. Never a time that they disappointed me Pros Customer service. Ease of tracking business Cost effective Cons My own lack of tech knowledge sometimes made it hard for me. But the company hires the most patient and knowledgeable people that they help me overcome my own ineptness Reason for choosing StoriiCare Because the other companies did not offer same product and I didn’t feel comfortable with their sakes tactics. Review Source LC Logan C. Health Services Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "StoriiCare Transforms Adult Day" May 4, 2023 5.0 Customer Service has been excellent! \[sensitive content hidden\] worked tirelessly to help us integrate to their program. We are getting more out of StoriiCare the longer we use it. Pros Customizability and user-friendly software! Storii makes it a cinch to organize patient data, chart on medications, and complete Care Plans. Cons Storii took some time to get used to -- like any new software. Also, its relative newness to the field means many bugs are still being worked out. Reason for choosing StoriiCare Storii offers a unique way to chart based around person-centered care. This is KEY to our Adult Day service. Switched from [WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) WellSky (formerly ADS) was bloated and slow -- completely not user-friendly. Their customer services was slow/unresponsive, and it did not suit our relational work culture. Review Source Response from StoriiCare May 10, 2023 Thanks, Logan! JZ Jaymew Z. Executive Director Hospital & Health Care Used the software for: 1-2 years ### "StoriiCare Review - A year in" May 3, 2023 4.0 Pros The company is responsive and you talk to real people. The chat option is great as well. Progress notes are great. Staff signing in is great as well. Love the HIPAA Compliance and the reports. Cons Nursing Functions are very limited. We have to create our own forms instead, and it's been difficult to find the time and the form builder is not intuitive. Looking forward to all the bugs being worked out of the billing system. Review Source Response from StoriiCare May 10, 2023 Hi, Jayme! Thank you for the review. We recently developed additional functionality to accommodate your billing process, which should make things run smoother! We're also currently hard at work developing our invoicing system. Someone from our team will reach out and see if you'd like support with Form Builder. We'd love to get more feedback from you on this. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.