--- title: "StoriiCare Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is StoriiCare the right Assisted Living solution for you? Explore 50 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/163319/StoriiCare/reviews/" page_type: "reviews" language: "en" --- StoriiCare 4.8 (50) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of StoriiCare Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews EC Emily C COOHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “StoriiCare keeps our care documentation, care plans, daily notes, ADL tracking, and incident reporting all in one organized system, which greatly improves communication between caregivers and leadership.“ February 6, 2026 JL Jannelle L CommunicatorConsumer Goods, 2 - 10 employeesUsed the software for: I used a free trial. “When working from two buildings, it can be challenging to use some analytical tools, and there are too many passwords.“ June 4, 2023 EC Emily C COOHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “The system provides good value for money by improving organization, compliance tracking, and caregiver oversight while also strengthening communication with families through the portal. While there is an initial learning curve and some usability refinements that could make charting faster, it has become a reliable day-to-day platform for care documentation, scheduling visibility, and team coordination.“ February 6, 2026 PC Prajval C Growth ManagerInternet, 51 - 200 employeesUsed the software for: 6-12 months. “The only problem i faced till now is that it freezes sometimes during the admission process“ July 26, 2023 YM Yvette M Executive DirectorHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “It makes billing, invoicing, attendance tracking, and participant management simple and organized.“ May 6, 2026 YM Yvette M Executive DirectorHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “The system has improved efficiency in our program and simplified many administrative tasks, especially billing and invoicing.“ May 6, 2026 ## Showing most helpful reviews Showing 1-25 of 50 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Zyra Joy L. CSR Health, Wellness and Fitness Used the software for: 6-12 months ### "By far the most loved platform" May 9, 2023 5.0 Pros This software was incredibly user-friendly, meeting the needs of even the most technologically inexperienced users. It contains a slew of technological characteristics that have proven to be highly effective in the delivery of telehealth services. Furthermore, the ease of use of this software contributed to its overall usability. Cons At the moment, there is one unfulfilled goal of mine: the potential for activities to be accompanied by linked images, rather than just in separate photo albums. In other words, while the system's existing capability is adequate in many ways, the ability to integrate photographs directly into the activity stream would be a big improvement, particularly in terms of improving the user experience and visually attractive the platform. Review Source LC Logan C. Health Services Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "StoriiCare Transforms Adult Day" May 4, 2023 5.0 Customer Service has been excellent! \[sensitive content hidden\] worked tirelessly to help us integrate to their program. We are getting more out of StoriiCare the longer we use it. Pros Customizability and user-friendly software! Storii makes it a cinch to organize patient data, chart on medications, and complete Care Plans. Cons Storii took some time to get used to -- like any new software. Also, its relative newness to the field means many bugs are still being worked out. Reason for choosing StoriiCare Storii offers a unique way to chart based around person-centered care. This is KEY to our Adult Day service. Switched from [WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) WellSky (formerly ADS) was bloated and slow -- completely not user-friendly. Their customer services was slow/unresponsive, and it did not suit our relational work culture. Review Source Response from StoriiCare May 10, 2023 Thanks, Logan! HK Herman K. Founder Hospitality Used the software for: Less than 6 months ### "All inclusive Senior Living management software" July 2, 2020 3.0 Overall we are optimistic that StoriiCare will meet all out needs once the desired basic functionalities are available. Pros We chose StoriiCare because it combines all the features needed to manage the activity and assisted living operations of a senior living facility. Cons A number of the functionalities related to Assisted Living services management are still under development. So, implementation into our operations cannot be done efficiently, requiring a number of tasks to still be done manually until the required functions can be available in StoriiCare. Review Source ET Eloise T. Nursing Hospital & Health Care Used the software for: Less than 6 months ### "Supportive " June 18, 2026 5.0 Amazing! Overall, our experience with StoriiCare has been great. The system is user-friendly, reliable, and has helped us streamline documentation, care planning, communication, and medication management across our service. Pros Supportive team! The StoriiCare team has been responsive and supportive throughout implementation, providing guidance and training when needed. We particularly appreciate their willingness to listen to feedback and continue developing the platform to meet the needs of providers. Cons Nothing negative about storiicare to share on this review. Review Source TJ Tracy J. Member Program Director Hospital & Health Care Used the software for: 6-12 months ### "Storii Care" May 3, 2023 5.0 It has been great working with Storii Care Pros The calendar option, being able to have a library of all my activites is helpful. Cons Storii Care freezes a lot. Also when you are typing in a note into messages when you hit send it deletes your entire message. Switched from [Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/) We needed the calendar option for scheduling. Review Source Response from StoriiCare May 10, 2023 Hi Tracy! Thank you so much for the kind review. Very sorry to hear about the issue you're experiencing with messages. Someone from our team will look into this and reach out to you. KC Kathryn C. Program Manager Mental Health Care Used the software for: Less than 6 months ### "Extremely user-friendly, person-centered approach to data management" February 2, 2021 5.0 StoriiCare's product is top of the line, absolutely unmatched in other database software particularly for Adult Day Programs such as my organization. What I have been the most impressed with, however, is the customer service. Every person on my team was able to have private training sessions with a StoriiCare team member, allowing them to learn the software at their own pace and ask any relevant questions. I would give StoriiCare a 10/10 and am confident this software will become a staple in all high efficiency senior programs. Pros Everyone in my organization has enjoyed this software, even those who take a bit more time in adopting new technologies. I think the interface is perfect, very simple and no fuss. I like the importance of photos, for staff and service users, in this software as a visual cue is extremely helpful in note taking and task assignments. Cons I found everything in this software easy to use. Alternatives considered [VerticalChange](https://www.capterra.com/p/192918/VerticalChange/) Reason for choosing StoriiCare I chose StoriiCare because \[SENSITIVE CONTENT HIDDEN\] made it easy to sell! Over a one year span, he hosted about three in depth demos for various stakeholders, was quick to reply with any info we needed for grants and kept in touch while we worked on acquiring funds for the software. His level of contact and attention, which was extremely mindful and not at all pushy, is a primary reason I chose StoriiCare. Review Source SR Saira R. Dir. of Operations Hospital & Health Care Used the software for: 1-2 years ### "My experience with Storiicare" June 21, 2022 4.0 It has helped us to keep good record of all of our clients. Pros I found this software easy to use for friendly user. It had many features that helped us to Telehealth. The access was easy too. Cons There are some features that are not customized and it would be great if the customer can make changes for Printing (for example). There is information that we don't want to be seen and it's not possible without deactivating that feature. Reason for choosing StoriiCare The accessibility by using the Web. Opica closed and we started working from home. Switched from [ADS Software](https://www.capterra.com/p/185447/ADS-Software/) At that moment they were only working with work stations and not the Web. Review Source Response from StoriiCare May 10, 2023 Thanks for the review, Saira! TH Tonya H. Program Manager Hospital & Health Care Used the software for: Less than 6 months ### "Great Program for Adult Day Cares!" January 29, 2021 5.0 StoriiCare has been a wonderful experience from the moment we reached out for a demo to them assisting with setting up our account. Their whole team have been wonderful to work with! Pros StoriiCare was user friendly for all cognitive levels. Allowed the flexibility to personalize it to our centers needs. Cons We currently have not run into anything about the program we do not like! Alternatives considered [AL Advantage](https://www.capterra.com/p/155668/AL-Advantage/) Reason for choosing StoriiCare Unlike other alternative products StoriiCare allowed us the flexibility to personalize aspects of the program to match our current documentation needs, while allowing us to maintain our mission of providing person centered care. Review Source KC Kathleen C. Administration-Advancement Associate Individual & Family Services Used the software for: 1-2 years ### "Highly Recommend Storiicare!" November 12, 2025 5.0 Overall we are happy and satisfied with Storiicare. It is easy to use, and their customer support team is fantastic. I have booked several one-on-one support sessions and they helped me build mailing lists and create reports for grants. So appreciative of their friendly expertise! Pros What I love most about Storiicare is their customer support! They are always available to help, via chat, email or booking a one-on-one video call. I am so appreciative to the support team as they are extremely helpful, great support and wonderful to work with. Cons Honestly no complaints, I do wish there was a way to bulk check-in members by date and time, just clicking the members names through a list. Review Source JK Jacqueline K. Executive Director Hospital & Health Care Used the software for: 6-12 months ### "Would recommend 100%" April 2, 2026 5.0 My experience with storiicare has been great overall. They have a great staff to help if anything comes up. Pros I enjoy that it is extremely user friendly and its so easy to use and train on. I also appreciate that it stores patient info so well. Cons I would have liked if you could customize it better to fit the needs of your business. I also think the billing platform needs an update but I hear that is coming soon. Review Source LG Lewis G. Operations Manager Civic & Social Organization Used the software for: 1-2 years ### "Fortune Works review of StoriiCare " May 9, 2023 5.0 Pros Support from team at Storii has been fantastic as well as willingness to action feedback from users. Ease of use for front end users.StoriiFamily app is fantastic enables team to communicate with families and colleagues at the same time this feature will save us so much time. Easy to use access permission levels and customisation of permission levels. Cons Improvements to scheduling would be good at the moment doesn't allow for the complexity we currently need. Review Source Response from StoriiCare May 10, 2023 Thanks, Lewis! We will reach out for feedback on what you'd like to see in our Scheduling feature. BD Barbra D. Operations Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Hearts & Minds " February 16, 2019 5.0 We have not experienced any difficulty at this time. The suggestions (feature requests) we submit to StoriiCare are always received and responded to in a timely manner with a full explanation. If these requests are something which require further research then StoriiCare will inform you of this or the timeline of when the request will be implemented. In addition, any issues (bug requests) you may report to StoriiCare which require attention are always resolved in a timely manner. Pros User-friendly, multiple features, innovative. StoriiCare continues to improve its product by upgrading functions to provide users with greater functionality and ease of use. StoriiCare is about listening to its users . Suggestions provided by users of StoriiCare provide StoriiCare with the necessary feedback to assist them with continually improving their product. Cons I have no cons at this time regarding this product. Review Source RG Roshini G. Account manager Information Technology and Services Used the software for: Less than 6 months ### "Review " June 2, 2023 5.0 Overall experience is very good and very practical Pros Great plateform for HIPAA Compliant record management with active dashboard Cons When you take the access over the phone it becomes slower sometimes Review Source PC Prajval C. Growth Manager Internet Used the software for: 6-12 months ### "Easy Tracking and reporting system" July 26, 2023 4.0 Pros The calendar option having all my activities makes thing convenient. The app works well in mobile phone too Cons The only problem i faced till now is that it freezes sometimes during the admission process Review Source Response from StoriiCare April 23, 2025 Thank you for the review Prajval! Rest assured that any issues causing freezing were isolated to a specific form type and this issue was solved in 2023.  JR Joanna R. Support Worker Hospital & Health Care Used the software for: Less than 6 months ### "Saves us time and paperwork!" March 19, 2019 5.0 We're saving time on recording details of care provided, and improving communication by making information easier for the staff team to find and read. With a rising need for us to evidence what outcomes we're working towards with people we support, StoriiCare makes that much more overt and clear for us to show and share with senior management and external professionals/funding bodies. Pros The platform is genuinely easy to use and colleagues who usually struggle with tech have said "Oh StoriiCare is fine though, it's easy!" which speaks volumes and has helped for an easier change process. There are customisable options to make the platform fit for our service, such as in the Care Planning tools, so we can use terminology that we prefer. I like being able to view important info quickly when needed, rather than scrabbling through folders. Cons There are some features we would like to have that our service wants, but the StoriiCare team have built in a feature request system so customers can share their ideas and requests easily. Review Source EMP Erlynn Mae P. Executive Assistant Health, Wellness and Fitness Used the software for: Less than 6 months ### "Super Efficient!" June 27, 2022 5.0 Exceptional and super helpful! Pros The software is super user-friendly and pretty straightforward. I love every function as they are all helpful. Cons None. I love everything about it. Storri Care is super easy to use. Review Source Response from StoriiCare May 10, 2023 You are too kind, Lynn! Thanks for leaving us a review. JC Jesalynn C. Administrative Assistant Hospital & Health Care Used the software for: Less than 6 months ### "Great Software" March 15, 2019 5.0 Overall, it's been great Pros Ease of use and the ability to personalize each aspect Cons A few glitches here and there, but support is always quick to help fix it Review Source EC Emily C. COO Hospital & Health Care Used the software for: Less than 6 months ### "Structured, Transparent, and Care-Focused" February 6, 2026 5.0 Overall, our experience with StoriiCare has been positive. Customer support has been responsive and helpful, especially during onboarding and template setup. The system provides good value for money by improving organization, compliance tracking, and caregiver oversight while also strengthening communication with families through the portal. While there is an initial learning curve and some usability refinements that could make charting faster, it has become a reliable day-to-day platform for care documentation, scheduling visibility, and team coordination. Pros StoriiCare keeps our care documentation, care plans, daily notes, ADL tracking, and incident reporting all in one organized system, which greatly improves communication between caregivers and leadership. The care plan templates save time and create consistency across residents, and the family portal is a feature we really value because it provides transparency without adding extra administrative work. The platform is generally intuitive once set up, making it easier for CNAs and nurses to adopt. It also supports caregiver management well by allowing us to assign tasks, monitor completion, and maintain accountability. For the price, it delivers strong value as a centralized hub for compliance and record-keeping, especially for small to mid-sized care organizations. Cons We would like more native checkbox or quick-select inputs in note sections to reduce typing during real-time charting. Because these aren’t always available, we sometimes create tables and have staff manually type responses, which is less efficient. Some workflows require multiple clicks to reach, and deeper customization for reports and formatting would be helpful. We haven’t experienced major bugs, but occasional navigation and formatting limitations can slow staff down slightly. Scheduling and billing features work for basic needs, but organizations with more complex staffing or finance structures may still prefer pairing StoriiCare with a dedicated scheduling or accounting tool. Alternatives considered [ECP](https://www.capterra.com/p/90493/ECP/) Reason for choosing StoriiCare We chose StoriiCare because it offered more built-in features that matched our operational needs without requiring additional add-ons. Review Source SS Shim S. Compliance Manager Mental Health Care Used the software for: Less than 6 months ### "StoriiCare Platform Review" April 9, 2026 4.0 Overall, my experience with StoriiCare has been positive in terms of its core functionalities. The platform supports effective attendance tracking and provides a useful calendar feature for monitoring staff activities, which helps with organisation and oversight. The digitalisation of forms has also improved efficiency, reduced paperwork, and supported better record-keeping. Pros he system provides an effective staff register for tracking attendance, which supports accurate monitoring and accountability. It also includes a useful calendar feature that enables ongoing tracking of staff activities, improving visibility and coordination across the team. Additionally, the digitalisation of forms has streamlined processes, reducing paperwork and enhancing efficiency in record-keeping and compliance. Overall, these features contribute positively to operational management and service delivery. Cons While the system provides useful features such as attendance tracking, activity monitoring through the calendar, and digitalised forms, there are some operational challenges. In particular, the lack of a structured and consistent handover process makes it difficult to verify whether key tasks, such as welfare checks, have been completed by staff. This can impact accountability and continuity of care. Strengthening handover procedures and ensuring clear recording of completed tasks would help improve oversight and service delivery. Switched from [Log my Care](https://www.capterra.com/p/199285/Log-my-Care/) The price and lack of digitalisation & Options for better activity tracking Review Source YM Yvette M. Executive Director Hospital & Health Care Used the software for: Less than 6 months ### "Loving Storiicare" May 6, 2026 5.0 Our overall experience with StoriiCare has been excellent. The system has improved efficiency in our program and simplified many administrative tasks, especially billing and invoicing. The interface is intuitive, easy for staff to learn, and much more streamlined than other systems we have used in the past. The training and customer support have been outstanding, and we feel confident continuing to grow with the platform. Pros toriiCare has been the easiest system I have ever used. It makes billing, invoicing, attendance tracking, and participant management simple and organized. The platform is very user-friendly and has helped streamline our daily operations significantly. I also want to recognize \[sensitive content hidden\] , our trainer, who has been incredibly patient, knowledgeable, and supportive throughout the implementation process. Cons Like any new system, there is a learning curve when transitioning from another platform, but overall the experience has been very positive. Occasionally there are small workflow adjustments needed to fit the unique needs of Adult Day Health programs, but the support team has been responsive and helpful. Switched from [Carecenta](https://www.capterra.com/p/140368/Carecenta/) Unhappy with the services offered by Carecenta/daycenta. Review Source LT Laura T. Team Lead Hospital & Health Care Used the software for: 1-2 years ### "10000000/10..Couldn't Be Happier " December 23, 2025 5.0 The only thing I can say is that I wish we had found this from the beginning & knew about Storiicare years ago. Pros Absolutely everything. The SC team is amazing - from their customer support to really "getting it", the product speaks for itself. It is so easy to use and train students on. All of the features that the program has and continues to update on are exactly what we were missing for years. Communicating with our clients, team and everyone in between has been improved 100%. Excellent value, we never feel like we are being "upsold". Our intake process is also a lot more seamless now between our 2 programs thanks to the form builder and other features. Cons Some features can be a bit glitchy sometimes and there are "bugs" that do happen, however, the team is always vigilant in fixing it or helping our team navigate solutions. Switched from [AlayaCare](https://www.capterra.com/p/147424/AlayaCare/) StoriiCare offered us everything Alayacare couldn't and more Review Source NA Nick A. Executive Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great and Growing" May 27, 2026 5.0 The team was responsive, helpful and did a good job troubleshooting with our team. We're excited to fully implement and continue refining the system to best suit our needs. Pros We appreciated the onboarding plan and it seems like the product will be a good fit for ElderCircle. We still have a lot of implementations to do before we know for sure. Cons As with implementing any new program, there is a high degree of learning how the platform works. Yes, it is intuitive and customizable - but for an agency coming into a system like this for the first time there is work to be done. Switched from [Residex](https://www.capterra.com/p/77171/ResiDex/)[WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) We needed an all-in one product to cut down on staff time and produce more comprehensive reports. Review Source BM Bryanna M. Co-Owner Facilities Services Used the software for: Less than 6 months ### "Inclusion Community Center" May 19, 2026 5.0 So far all of their staff has been more than helpful and super friendly. Easy to work with! They are always listening and making suggestions to ensure the company is building a well rounded system. Pros Great customer support, love that they are always taking the time to make sure I understand how to use the system. Cons They are really quick replying to email, but i would like a talk to someone now number for quick issues. Review Source JD Jess D. HR and Compliance Health, Wellness and Fitness Used the software for: 6-12 months ### "Essential tool for every day care. " February 5, 2026 5.0 Responsive, review calls help to keep unlocking features of the platform as we get used to using it. Great that Storii take feedback and then share with tech team to see if changes can be made realistic. Pros A fantastic tool that makes planning daily activities for clients easy. All client information in one place but info can also be shared with parent / carers about a clients day. Accessible and vital tool for staff. Cons Master login needed to be used when laptops update, means that staff have to request this and it can be time consuming Review Source AF Alexis F. CQI Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Feature-Rich and Customizable, with a Family App and Shared Calendar" August 24, 2026 4.0 We are in the last phase of implementation right now and have received great support from our specialist. The process has been very clear and smooth. Pros Our facility loves the wide variety of feautures StoriiCare has to offer, including family app and shared calendar. We are able to customize many fields/features. Cons Some feautures include multiple steps, like adding contacts and linking them to the payer. There is no automated way to assign client's a unique ID (MRN, PMR, etc.) at this time. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.