GoToMeeting

GoToMeeting


4.5 / 5
2304 reviews

Who Uses This Software?

For businesses of all sizes with web meeting needs.


Average Ratings

2304 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $19.00/month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • GoToMeeting
  • www.gotomeeting.com
  • Founded 2004
  • United States

About GoToMeeting

Organize and attend online meetings, video-conference calls, online training's or presentations by enabling coworkers, customers and prospects to view any application running on your PC.


GoToMeeting Features

  • Audio / Video Conferencing
  • Brainstorming
  • Chat / Messaging
  • Contact Management
  • Content Management
  • Cooperative Writing
  • Discussion Boards
  • Document Management
  • Group Calendars
  • Project Management
  • Synchronous Editing
  • Task Management
  • Version Control
  • Action Item Tracking
  • Agenda Management
  • Attendee Management
  • Board Meetings
  • Committee Meetings
  • Internal Meetings
  • Invitation Management
  • Legislative Meetings
  • Materials Management
  • Meeting Preparation Tools
  • Meeting Room Booking
  • Minutes Management
  • Post-Meeting Tools
  • Scheduling
  • Travel Management
  • Voting Management
  • Electronic Hand Raising
  • Mobile Access
  • On-Demand Webcasting
  • Presentation Streaming
  • Presentation Tools
  • Private Chat
  • Real-Time Chat
  • Record & Playback Ability
  • Screen Sharing
  • Two-Way Audio & Video
  • Video Conferencing

GoToMeeting Reviews Recently Reviewed!


I LOVE GTM!! (GoToMeeting)

Sep 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Being able to quickly and easily show my online students what I am doing, by sharing my entire screen/desktop, on my computer is so important! SHARING MY ENTIRE SCREEN regardless of which program I am using, or switching to, and to also have them see the pop-up or embedded windows (like scroll over Alt tags or edit menus & windows) is a must! Another program (that I will not name) recently changed that specific feature so if the moderator shares the entire screen an infinite trail of windows appears and no one can see a thing. I'll choose go to meeting every time if I have the choice between the two! Don't get me wrong - GTM does allow you to also share only one specific application/program at a time IF that is what you would prefer to do. I just need/prefer to share my entire screen.

Cons: Honestly, the only thing I can think of is I wish GTM would allow the attendees to "raise their hands" to let me know they have questions, or that I have missed a text/typed question. Either that or just give them an icon that can be clicked on that rings a bells in my ear so that I know to pause and/or ask the viewers to type their question again. I can understand that some moderators might not want to allow such interruptions during a presentation, or during a specific time, but giving the moderator an ON/OFF option for it would work for everyone! The little icon/button could be placed right next to the MIC controls on the Attendees pane.

Overall: I love GoToMeeting (GTM)! I teach online and hold live chats sometimes 3 nights a week. I have to sometimes use another program, and at times when it doesn't work I have quickly jusmped on GTM and it 'saves the day" every time! I love the new TRANSCRIPTION feature too! And so do my students. Granted it isn't perfect, but what speech-to-text feature is? I make sure to use GTM and introduce it to my students at least once per course. The following week I will switch back to the other program, and then I let my students vote on which program they'd prefer to use the following week - GTM wins every time! I have used other online VOI chat tools, but they seem to keep changing?! They "think" they're making improvements, but take away such a valuable feature as being able to share the moderator's entire screen?! Why?! Either that or their newer version cannot "handle" sharing the entire screen and errors out showing the same screen over and over again in a trail of overlapping screens that run off into infinity. GTM is just easier to use! Inviting attendees is even easy - just set up a future meeting and the email invitation is created for you! Easy peasy! I just took a another look at it again and played around with resizing and moving the feature windows and I even found something else about it that I didn't know before...so now I love it even more!

Capterra loader

Solid and everywhere but could be improved

Oct 05, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This is very well designed software for remote meetings with audio, video, and screen sharing. I also love the companion product GoToWebinar that I've used for many webinars over the last several years. GoToMeeting has gained such good adoption that it has integrations everywhere with tools like Google Calendar, Chrome, Zapier, and others. We used GoToMeeting for years for internal meetings, sales calls--basically any meeting with remote participants. I've even used it to pull church members into my Sunday School class on weekends that are homebound because of illness. I like how you can create a persistent link that you can go to every time rather than having to set up a new link for every meeting. Just be careful if you're having back to back meetings with the same link--otherwise, you get the next audience showing up at the tail end of the current meeting. I solved that by creating two persistent links and alternating them when I have back to back meetings.

Price is right. When purchasing multiple licenses you can get the price down.

It's also very stable in almost every environment including mobile meetings so you can participate in meetings on the go. It requires a simple install that I've never had anyone have a problem with.

Cons: It takes more bandwidth than competitors like Zoom.us for similar functionality. Chat is limited to chatting within the meeting rather than creating chat rooms inside your company for teams to collaborate on then hop on a remote meeting. It's meant to be used every time you want to meet rather than an ongoing collaboration tool all of the time. I think they could learn something from Zoom about this.

Great tool to having meetings with people all over the world anytime.

Sep 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to schedule meetings, alert participants and add meetings to your calendar. Once meetings are started, there is a useful tool that helps you make sure your audio and video connections are working properly. It is great that there is an option for using computer audio or calling in over the phone. Almost everyone in the business world if familiar with using this software and it seems to have compatibility across the board with all the computers I've used. The ability to allow any participant to become the presenter and share their screen is extremely valuable.

Cons: Sometimes, even with the audio/video tool, I've run into issues that take a while to figure out. There might be a setting to turn it off but when you have back to back meetings, one meeting could be interrupted with a loud alert for the next one. Obviously, as an internet based tool, it is only as good as your connection so audio and video quality could suffer significantly with slower connections.

Overall: I use GoToMeeting on a regular basis to have meetings with coworkers and colleagues and it is mostly flawless for those purposes. Meetings sometimes get delayed due to someone having an audio or other connection issue but not often enough for it to be a big problem. One of the most valuable uses is for remote presentations. We hold conferences and judging events where the presenter is unable to be there in person so using GoToMeeting, they are able to present their PowerPoints and interact with the audience in real time almost as seamlessly as if they were there. My biggest recommendation is to always test important meetings and presentations where time and presentation are important factors with the actual connections and computers that will be used at the time of the actual meeting.

In my previous customer service role, I conducted daily webinars with small groups via GoToMeeting.

Jun 21, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: I appreciated the ease in which I could schedule a GoToMeeting and provide attendees with the link to attend. I was able to easily access that link again if I needed to remind participants of how to access the meeting. During the implementation of the meeting, participants receive an intro tutorial on how to setup their audio, etc. As I was aware of the information they were receiving, I would often type in the chat box and reiterate verbally what they would need to do to access their own speaker and more. It is valuable to be able to record the session via GoToMeeting and send that file to participants as a follow-up.

Cons: It is good to be mindful that your computer's updates can conflict with GoToMeeting's function. When my computer conducted certain updates, the volume on GoToMeeting would work for a minute or two during the beginning of the session and then it would stop working. So, if you incur an issue with GoToMeeting, keep in mind it could be something external to the actual software. It also takes a sequence of steps to be able to show attendees a recording during your session--the audio settings must be changed to allow for audio to be heard from the recording rather from your microphone.

Capterra loader

Click and start your meeting!!!

Sep 24, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: 1. A simple sign feature & sync with your calendar

2. Once you are signed in, share the code with the link or share the number including meeting code.

3. No hassle to join in if you have an invitation even no need to register. PC or Phone whatever you can join

4. If Internet speed is good than very clear voice and even HD service.

5. Due to easy to connect without register, employees love this platform

Cons: 1. Sometimes, I found at least 2/3 times its logging into account due to an unknown error

2. One I call the customer support their solution is not working sometimes. Means it has some bugs

3. UberConference, Google meet, and other available online apps have the easy feature which is similar to Goto Meeting. Like customization for own company.

Overall: My CEO and other HOD's always prefer to use Goto meeting to make the external meeting due to easy connect feature and external participant doesn't need to register. Also, all interview candidate, one to one external meetings are pretty flexible via Goto meeting. But for group meeting like internal including customize feature is not availale to this platform. Overall it has a significant value till now to my company to particular type of conference. I do personally use especially when I need to connect remote people where internet connection is very poor and the y can join via dialing .

Capterra loader

Makes Training via the Internet Easy

Jan 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like best is that on the Gotomeeting dashboard I can see exactly what the other people see, so I know if my screen is not refreshing or if, when I use two screens, I'm accidently sharing the wrong screen.

I like that Gotomeeting can be viewed on a cell phone. This allows some of my viewers to watch the training or join a meeting from their phone rather than having to be tied to a computer or tablet.

I think the feature that allows me to make someone else a presenter while our meeting is going is super important because this means if there is a concept a participant doesn't understand or thinks is not working correctly on their end I can immediately make them a presenter and see their computer screen. This allows me to correct their actions, because I can see exactly what is happening on their end.

Cons: I dislike that Gotomeeting looks differently on Explorer than it does on Chrome. But it does work on both.

Overall: I am solving the business problem of training remote users without having to be in the same room. Gotomeeting allows me to do this very well. And, as I mentioned, it allows me to see their screen and/or their video camera while we are on the Gotomeeting. This allows for immediate problem solving and clarification of issues.

I love GoToMeeting

Oct 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love GoToMeeting. It's easy to understand and you can get the hang of it on your first go. The whole system is self explanatory and you don't need to go through a manual to learn how to use the basics. It can generate a new link for every conference call that you schedule so that no two meetings collide - imagine your 3:00 pm getting into the conference call 10 minutes early only to then walk in on your 2:00 pm meeting that hasn't finished yet.

The video quality is good and it doesn't lag your computer and you can easily record the whole meeting to take notes afterwards.

Cons: There's really not a negative thing I would say about GoToMeeting. The only issue I would have is the bill. My team and I use this for business meetings so paying the yearly plan is no problem with us since it helps us gain money. But if you need something free and don't mind not having quality features then this is not for you as they only give you a free 14 day trial and then you'll have to pay to continue with it. I wouldn't use this if I ran a non-profit organization.

Overall: GoToMeeting has helped my team and I connect with clients and leads in all stages without having to leave our office space. The ease of use gives us the opportunity to have back to back meetings since all you have to do is click on "start" and in a second you are at your next meeting.

GoToMeeting Review

Oct 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: GTM has improved our inter-office communication vastly. Having a team spread across 4 states and 2 countries it is imperative that we have a reliable meeting tool. We liked it so much that we began using it with our SaaS subscribers for support and sales, as well. The interface is easy enough to use and for less tech savy users, we can register them for meetings and send them a single link to click that will automatically downlaod the meeting agent and allow them to initiate a call. We especially like being able to share screen/mouse control to help work through any support issues.

Cons: There is no ability to lock individual meetings. If we are scheduled back to back, and we are not using one of our unique meetings (which sometimes has to be the case) then there is a risk that someone hops into the meeting early and interferes with our current call. Also, the tool is slightly expensive for what you get.

Overall: The support team has been great and it has helped us realize our meeting potential. Overall GTM is a great asset to our company and we do not plan to explore other options. Call quality is reliable and that is the most important thing we can ask for.

The Gold Standard for Web Conferencing

Mar 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I've been using GoToMeeting for at least a decade and it is still the gold standard for web conferencing for companies of all sizes. Our entire organization (sales, marketing, success, and support) all have licenses for scheduling screen shares and web conferences with leads and customers. You can share your screen, allow another person to share their screen, and even take control of another user's screen for troubleshooting issues, or training purposes. It is easy to use for those setting up and those connecting to a web conference. It has a number of wonderful integrations - the most useful being the Google Calendar plug in - which enables you to easily schedule GoToMeetings directly from a calendar event. You can also record sessions for replay later (helpful for training or demos).

Cons: It would be great if their recordings of screenshares were more compressed so that longer presentations weren't so large or the ability to integrate with a cloud based storage site to allow default a recording to go directly to an online location for sharing and playback.

Capterra loader

Go To Meeting!!

Jan 27, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: GoToMeeting is a very good software to use for conference meetings and one on one meetings. GoToMeeting UI is seamless, easy to use software with quick connection to a meeting right away. Also it integrates with outlook and other email apps, so getting on a call right away has never been an issue. Moreover, when connecting to GoToMeeting its easy to connect without any issues, just requires a download of the extension in the browser. GoToMeeting price is reasonable i do not pay for it, my company does , but if you your own business then purchasing GoToMeeting is inexpensive. Moreover, GoToMeeting voice quality is very clear, i like how i can test my speakers and mic right before the call so there is not issues during the call.

Cons: I think if GoToMeeting would have updates go out very now and them it would be good; since there are rarely any updates to the software.

Overall: GoToMeeting has been very beneficial to use for me, since i used all the time to get on client meetings, GoToMeeting is very fact, reliable, and east to connect to a quick GoToMeeting invite via a meeting ID. GoToMeeting is secure when connecting to a call so there is not snooping or outsiders getting connect to. GoToMeeting is going to the right direction and many ppl are using, i see adds on television all the time.

I have used it for meetings with other office partners

Jan 29, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that it is fast. The videos of the people who participate in the meeting are good. It has many functions and is very complete for meetings with many people. If you are a presenter, it is possible to control the audio and the control of the participants, which makes the meeting easier to carry. I have seen that I can connect external microphones and external audios and the program connects them without problem. I can share a PowerPoint presentation and also a specific window. I like that I can use it on iOS and it works very well.

Cons: It is a complicated program to use for meetings with people who had not used it before. I noticed that when I use my Windows computer and the meeting there are Mac computers, the software is different, this creates confusion when we should give some assistance to someone who does not know it. The screen sharing controls are confusing. Audio and microphone are also confusing. The chat, I think it should improve. They should consider including a "blackboard" in the paid version. The program usually does not work the first time, but the last software downloads and this can be annoying when you need to join a meeting quickly. I have noticed that there is an error in the time zone, even though I put it correctly the system chooses another, it is confusing.

Overall: It is a program that has allowed me to share information and make work meetings in an effective way. It has saved mobilization costs for our staff.

We use GoToMeeting to showcase our software to potential clients

Sep 08, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: - Easy to setup

- Multiple phone numbers to call based on where clients are located

- Ability to record the session and send it to clients

Cons: - Sometimes the phone line doesn't sound very clear

- Some of our clients that aren't tech savy get stuck installing the app on their computer to attend the meeting.

Vendor Response

by GoToMeeting on September 08, 2017

Hi Babak,

Thanks for the review. RE: Audio Issues - you might consider offering both a VOIP option and dial-in options in your meetings (we even have toll-free phone numbers you can offer prospective clients); we are our own "phone company" (CLEC) and should have very reliable options for you both in US and Internationally.

As for connecting and having clients download - you can setup your GTM to allow users to connect via the "no-download option" - just need to log into your account online and select that option. Here's an article to review as well: https://support.logmeininc.com/supportvideos/gotomeeting/videos--key-features--gotomeeting-web-app

And of course I would make sure to setup your personal meeting room, so people can just click on your custom link to quickly join the meeting.

Thank you for being a loyal GTM customer, we are always seeking to make your experience with our products the best it can be!

Will V. and the entire GoToMeeting Team.

Best Webinar Software I've Used

Oct 03, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - Ease of use for organizers and participants

- No problems with firewalls, internally or externally

- All the essential functionalities that we use every time

- Additional functionalities that we use occasionally

- Recent updates are a plus

- Good recording features

Cons: - I wish it was still a combined package with GoToMeeting

- More expensive than we would like but overall worth the money.

Overall: As a state agency, we use GoToWebinar frequently to communicate important information and training to our state's counties (105) and numerous other organizations. In the 3 years that I have been using the software we have not run into firewall or connectivity issues with any partners, which is more than I can say about other outward-facing software we employ.

Organizers find setting up a webinar simple and intuitive and users have no problem registering. The email reminders and ability to add the date to your calendar are vital features that GoToWebinar easily addresses.

Other features like recording, rosters (with attention ratings), and in-webinar surveys are just some of the features that we couldn't do without after using them. There have been recent updates to the software that I haven't had time to dabble in but they look like nice additions to an already good platform.

It is not uncommon for us to get requests from partner organizations asking us to host a webinar for them using GoToWebinar even if they have their own webinar software that isn't GoToWebinar.

Other platforms that we have tried (Skype, Adobe Connect, etc.) weren't as intuitive and encountered a number of issues that we don't see using GoToWebinar.

GotoMeeting is one of the best conference call program.

Sep 14, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: GotoMeeting is one of the best conference call programs available as it provides ease of use and an excellent set of features like

Starting and joining a meeting is hassle-free, no codes or phone numbers to memorize and it inclueds amazing features l screen sharing,recording etc.

1) Easy to setup: Start you meeting with your favorite device, send out invites via phone, email or sms and start the call on the specified time.no hard phone set up needed, just click the link in the invite and you are good to go.

2)Very good mobile app: Join and host meetings on the go with the GoToMeeting Mobile app. The GoToMeeting mobile app is supported on Android, iOS and Windows so no matter what device you use you can connect with GoToMeeting. The app is absolutely free so it won't cost you anything to join others meetings, webinars or classes.

Cons: Price wise it is litter higher compare to other products

High Price: - GoToMeeting comes at affordable prices in itself but you have to consider that some of the paid subscription features with GoToMeeting

comes free with other competitors.

Overall: GotoMeeting is one of the best conference call programs available as it provides ease of use and an excellent set of features like Starting and joining a meeting is hassle-free, no codes or phone numbers to memorize and it includes amazing features l screen sharing,recording etc.

Best Video Conferencing Service in the market

Jan 27, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: GoToMeeting comes with Fantastic user Interface, simple to create meetings. Each meeting can have a custom URL to access the virtual meeting. One can try the service for free without providing the payment details. Further, GoToMeeting offers 60 day refund if you are not satisfied with their service. This shows their confidence in their product.

Using this service one can do share sharing, demos, remote trouble shooting, video conferencing etc. We also used their sister service GoToWebinar extensively for webinars and our product demonstrations as a part of our sales push. Both the products worked out well for us.

They also offer GoToTraining. All these three are different products.

Once you click on "Schedule a Meeting," you see a window that asks you to enter the name of the meeting, its frequency, date, time, and duration. Meeting participants have the option to connect using Voice over IP.

GoToMeeting comes Microsoft outlook and google calendar plugin. GoToMeeting is compatible with all major browsers in the market.

Cons: GoToMeeting does not track the attendees, it leaves it to your calendar software to do that job.

GoToMeeting does not have advanced features like raising a hand or polling

A perfect meeting assistant to make online meetings happen

Jul 23, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I have used Go To Meeting for more than 5 years (probably from early 2010) and still like this solution. As a business analyst and solution consultant, I have used Go To Meeting for product demonstrations, product walk-through, and also for rapid prototype reviews and found Go To Meeting as a tool which you can rely on. The quality of screen sharing and audio conferencing is a big plus. Loved the features- raise your hand, mute/unmute participants for Q&A sessions The stability is pretty good. I have conducted online meetings with 25 participants without any major issue. The scheduling is simple and seamless. Compatibility across platforms and devices is another notable merit. For small, medium and large teams, Go To Meeting can be helping hand as far as online meetings and conferencing are concerned. Recommend to go for a trial first and then choose the right plan.

Cons: Downloading Go To Meeting, every time is a pain. Sometimes while trying to schedule an immediate meeting, it will prompt for a new version, then download etc. There is definite scope for improvement in user interface. Occasionally experienced trouble over low bandwidth and some hassles over firewalls.

Capterra loader

Like most of the functionality

Sep 11, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: We use log me in at my company because we need out team of people with override capability to be able to remote in and help stores with overrides, our ops and IT teams to be able to remote in and troubleshoot or fix things. It works well for the most part.

Cons: I think what I dont like about log me in can probably be addressed with other go to meeting products but my biggest complaint about log me in is that it doesn't allow more than one person to be logged in at a time but it also doesn't tell you if someone else is already on that computer helping. So we are forced to reply to the email request for help that we are getting on AND again when it's done rather than just confirming it's been taken care of. The only other con I have is that it does not allow for chat on the mobile app and it doesn't allow the computer being logged into to start a chat, only the person removing in can.

Overall: Overall the log me in program has been good to work with. It took some getting used to after we had been using join me for a long time, but now that we understand it better it's nice.

Go To tool for Online and Video conferencing

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Goto Meeting is a fairly intuitive tool for Online meeting and video conferencing that enable project members to collaborate with customers via internet in real time. The first key advantage is that you can afford to conduct a meeting and connect with all remote participants all over the world. Setup is quick and easy, it helps you to share and record audio and video presentations. The recording feature is particularly useful if you want to share your presentations to another audience after the meeting is over. Passing controls is fairly easy. You don't need a tutorial or guidance to master this wonderful tool.

Cons: One thing I noticed is that the dial in numbers are very busy. You might start on and be actually late for the meeting. Depends on internet connection heavily, there might be a lag on the screens you share and the voice coming over to the audience. Also, I noticed that the features in this tool keep changing. This could annoy the user, though it seems cool. Monitoring online training sessions , there is a risk of not able to capture attendance for attendees logging in using dial in feature.

Overall: Fairly simple, easy to pass control and intuitive tool for Online and Video conferencing.

Introduced as a free user by a client who already used the software. My experiences have been great.

Oct 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that it works with my team who are dotted across Europe and the People's Republic of China and it still works seamlessly, where other applications, Skype, Teamviewer, Facetime etc have all had difficulties or failed entirely. It's a great selling point for me as it keeps my eastern colleagues and team members in the loop and able to maintain communication. As well, screen sharing and other presentation features have proved invaluable during our regular meeting with the aforementioned client over the past two years.

Cons: While I seldom speak ill of a software that I utilise on a weekly basis, I suppose if I had to find issue with it, it would be more the fault of connection issues than the software itself. China is notoriously difficult to communicate with as latency is by far the biggest issue, not to mention plenty of other mitigating factors that can lend issue towards call quality.

Overall: Overall, I'm really happy with GoToMeeting, they have a suite of apps for mobile though I rarely use them, it has enabled my team to meet with members in the US, Europe and China at the same time on a weekly basis now for over two years, and all the while it continues to do so it will remain an invaluable asset to our team. I happen to know that the client that introduced us to the software also uses it on a daily basis to maintain meeting and webinars with myriad clients across the globe with relative ease as well. Overall, we love it.

Capterra loader

We rely on this almost daily, and it works almost flawlessly

Jul 25, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Love the Outlook integration, meeting recording, and screen sharing features. Including the GTM link in meeting invites works great for a wide variety of users. And for the price, has better audio / video quality than we've found elsewhere.

Cons: Hard to determine when it will happen, but sometimes audio will cut out, or clients will lose video. Likely a local Internet connection, but frustrating that it can't tell you that. Also, the new meeting recording in the cloud works pretty well EXCEPT for their transcriptions. It has a Botnik approach to AI. It doesn't know who is speaking, and gets about 80% of the words / context correct. Sometimes with hilarious outcomes, sometimes detrimental if you don't notice that the meaning was switched. Right now, their transcription is not trustworthy.

Overall: Often works great. Easy for clients (except Mac users)

Capterra loader

Almost there with awesome features...

Sep 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We really enjoy the fact that webinars are so easy to set up. And the ability to create pre-recorded webinars is also fantastic because it gives us the opportunity to invite guests to host webinars that normally we wouldn't be able to provide due to time constraints, scheduling conflicts, etc.

Cons: One of the cons is that I wish it were easier to make pre-recorded webinars. It would be absolutely amazing to be able to just upload a recording and use that for a pre-recorded webinar rather than having to schedule and perform a webinar to record. Also (and I don't believe this is Go to Meeting's fault) but there are barely any third party marketing softwares that fully integrate with the pre-recorded capabilities. Bummer, but I'm sure they'll get to work on it soon!

Overall: We use GoToMeeting all the time internally and externally. We love it!

GoToMeeting - easy to start and manage, the best tool for desktop support

Mar 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I use GoToMeeting three or more times a day for desktop support or training customers with Microsoft Dynamics NAV or related software. I am the secondary person in a support call, and need to have a tool that is quick, easy, and fully functional. Much more stable than TeamViewer, more functionality and scalable than Join.Me, and will not fail like Skype for Business. It is by far the best support / meeting tool I have used in my 30+ years of being a remote developer.

Cons: As long as you pay for the service, there are no cons. Only on rare circumstances has a customer not been able to run the web and/or desktop app, and that was more an issue with them, not GoToMeeting.

Overall: It is a one-stop shop for all my support and meeting needs for my job which largely consists of remote desktop support for customers or training medium sized groups.

it's very good connectivity tool to collaborate the people across the globe without travel expenses

Dec 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Simple and user friendly interface. Easy to create and join meeting sessions without training necessary and Attendees can participate without any cost, also we can use this software on trail basis of 30 days with maximum of 3 participants . lt supports Upto 100 Participants with paid version.

Cons: Lacks advanced meeting options such as polling.

Compatibility issues with Mac machines and sometimes Recordings are very complicated.

Overall: GotoMeeting is one of the best conference call programs available as it provides incredible ease of use and an excellent set of features. Starting and joining a meeting is hassle-free; no codes or phone numbers to memorize. Features include screen sharing, HD video, a downloadable mobile app for making and taking calls on the go, and more.

Audio and Video Quality with six conferencing streams and high definition video quality very nince and support service very good.

Best Online Meeting Software Available

Jul 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I've used close to a dozen online meeting software tools. GoToMeeting is by far the best. My requirements are very simple: I need to be able to create, schedule and host online meetings. Sometimes, I share a screen or webcam. Sometimes I dial in vs use the online audio through the computer. GoToMeeting is the easiest to use and works. Other systems I've used can do most of what I require, but don't have the best quality.

Cons: Although this is the best system for online meetings on the market, it is also one of the more expensive options. I've learned, however, that you get what you pay for with tools like this. I would encourage folks who rely on an online meeting system to do their daily business to swallow hard and pay up for this tool.

Overall: Easy to use, reliable online meeting software.

GoToMeeting- great tool for meetings with colleagues and clients

Sep 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: This is a great software and I like most that you can do audio, video and screen sharing. I used GoToMeeting at several jobs, and the most recent job I used it in was working as a sales manager, sharing my screen for my clients to see overviews of what their venue would look like and different design boards. I also like that you can add several users seamlessly and that they get an email sent with easy instructions on how to access the call. I also like the chatbox ability for them to type in a question while I'm presenting and I can get to it when I am done rather than interrupting my train of thought.

Cons: My only complaint with GoToMeeting is the connectivity issues that it has. I probably experienced connectivity issues 50% of the time while using it, but it is easily fixed by hanging up and calling back. It's just a pain and looks unprofessional when you have to tell your client or boss to hang up and try back. It would be a lot more seamless without the issues but it honestly isn't a huge problem to where I would stop using it. The pros outweigh this con.

Overall: I definitely recommend GoToMeeting when setting up calls with clients or even colleagues. It has benefited us by allowing a seamless way for attendees to access the call, they receive a small tutorial when setting up so we don't have to do it for them, and it has saved us time that we don't have to set up in-person meetings as we can do face to face with the ability to screen-share. Clients love it because they don't have to come down to my office and can do it from the comfort of their own home.

Meetings are made easy with GoToMeeting

Nov 03, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Setting up a conference call, meeting or webinar is easy and attendees join without any issues. There are less dropouts than previous solutions. It's great that we can share screens and change presenters if an attendee also wants to share their screen. It is great how it allows me to choose a timezone so that I can always be sure to get the time correct when inviting international users.

Cons: Sometimes it can take a while for the attendees audio to connect, but it's usually only a matter of a couple of minutes. It would also be useful if they had more countries with local teleconference avaialable.

Overall: We can set up meetings with anyone from all over the world. There is no confusion and we don't need to check whether they have skype of other means of connecting, with gotomeeting anyone can use it easily from all devices.

Lets Meet

Sep 21, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of access right from your calendar using a chrome plugin.

Make someone else presenter.

You can share your screen and if you make someone else presenter he can also share his screen.

Don't give control of mouse and keyboard to other presenter if you want.

You can record meeting.

Participant can also record meeting if you allow.

Cons: First it open go to opener in browser that sometimes confuses new participant.

It crashes sometime in the launch.

Sometime conflict with other apps like, go to webinar.

Each version requires installation of supported app like go to opener.

Joining from phone call is typical process and doesn't show participant name

Overall: Its very useful app. You can see all your calendar invites and launch meeting with same agenda without typing agenda all the time.

I used gotomeeting every day to meet with staff and customer groups

Apr 23, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It's easy to send a gotomeeting handle out to your meeting attendees. You can either create a custom one time handle or you can send your individual handle that can be used at any time (I found this most helpful when I needed to quickly get a few people on a call without much warning, I could just tell everyone to hop onto my gotomeeting handle, my company used your first and last name for custom handles.) You can also assign multiple hosts to a meeting which is great for if you have a busy schedule and can only make it for part of the meeting or if you get stuck in another meeting and can't make it at all - your other hosts can launch the meeting without you.

Cons: The audio can be a pain sometimes. It has an option to dial into a conference line instead of using your computer audio and we always do that option. The computer audio really struggles (even if your computer has a great microphone). I've had a few issues with the meetings freezing up but it could have been an internet issue. The biggest issue is really the audio problems.

OK for internal meetings - not great for customer-facing interactions

Sep 12, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: - I like the "My Meeting" feature - the ability to always have a personal like to quickly send out for a quick start meeting. I use this daily for internal stuff. - It's generally easy to add other countries to the phone number list for international meetings - When everything works as it should, it's a good experience

Cons: - For no reason, and frequently, if you are dialed in via phone and not via the internet, it will often drop you from a call without warning. This has happened in multiple meetings over the past few months. - Sometimes the screen share is spotty. - Downtime is an issue. The software goes down at times, impacting all scheduled meetings. It's not terrible, but has happened a few times in a given year.

Wonderful for screen sharing

Oct 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I have used GoToMeeting for many training meeting with the software we use for our Summer Programs. When we first started using this new software over two years ago, we would have phone meetings using GoToMeeting, the biggest advantage to these meetings was the ability to do a screen share and be able to go through training seasons with the person training us being in Colorado while we are located in California. Being able to work through the process and have our account manager walk us through the process was really valuable. The screen share can be done by either person depending on how the meeting is set up.

During the early stages of setup, it was great to be able to have the ability to use GoToMeeting with our account rep and be able to troubleshoot problems that I had run into.

I have found these feature to be so valuable as I could call for help and my account rep would set up a quick meeting to help me. This really helped me learn the system much quicker than I would have without having someone on site to train us.

Cons: It sometimes takes a long time for the meeting to load and get set up. I would suggest always joining a meeting at least 10 - 15 minutes early the first time you use this software. Other than this its a fantastic product.

Overall: Overall, if you need use share screens or do a presentation using the computer for an audience that is far away, then GoToMeeting is a great option for you to consider.

Virtual Meetings

Dec 12, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: VoIP quality is almost always excellent, and if there is a bad connection it can usually be remedied via a quick disconnect and reconnect, easy to use controls for running meetings and granting presenter rights to others

Cons: No real cons, but the fact that it auto mutes you if you are not hosting gets a tad annoying as I always forget to unmute myself at first.

Overall: I telecommute and have been using GoTo Meeting for almost 6 years now. I've tried several other web meeting applications but I have found GoTo Meeting to have the best quality Voice over IP and the easiest set of controls to use over any of the other solutions I've tried.

Recommendations to other buyers: Check out the VoIP feature rather than the dial-in number. Maybe it is the fact that I live somewhat remote but the VoIP always sounds clear while the dial in number is often tougher to hear. I live and die by the VoIP capability.

Simple Meeting Software Thats Much Cheaper and More Intuitive than Competitors

Aug 17, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The simplicity of starting an account and getting right to hosting meetings. It is significantly easier than WebEx, and the pricing is a thousand times better. There are of course restrictions on how many can attend your meetings (you'll have to pay more for a higher number of possible attendees), but that is to be expected. Adding authorized users, recording meetings, screen sharing, and taking control are all things that GoToMeeting does better than its competitors, several of which I have to use frequently.

Cons: Some of the restrictions on adding Administrators or people able to host meetings are not ideal, as I need to pay more to be able to have more Administrators so they can host their own meetings. I know most meeting software tools do this, but pricing tiers like this is the one complaint I have for GoToMeeting.

Overall: I initially got an account for my organization with GoToMeeting because of recurring issues with WebEx and we needed a quick fix for a big sales meeting with a prospective client. GoToMeeting stood up an account for us, and had a support engineer work with me to have everything ready to go within an hour. Fast forward a year later, and I'm advocating that we move off of WebEx entirely and only on to GoToMeeting. Its cheaper, and significantly better in my opinion. Whats not to like about that?

I love the concept of GoToMeeting don't get me wrong, but I feel it is unreliable for my needs.

Oct 03, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Here's the thing I like most: the general idea of the software. The ability to hold conference calls and include audio, visual, video, recording elements, etc. is amazing. They do an overall pretty decent job, but I would like to see some improvements that I haven't seen over the past 2 years of using the software.

Cons: The things I like least are that the software is overall less reliable than what I require. I use this for business meetings that are highly critical to my company. I hate having to worry whether my call is going to drop (if the leader drops the call is lost!), if people are going to be able to easily log in, if people are going to feel naturally comfortable navigating, and if my "CLEAN" screen is going to remain clean. I used to use WebEx and I had my own personal call in number and PIN so I knew I could give everyone the conference number and it would just flow so easily.

Capterra loader

Good for holding remote meetings and screenshares

Aug 08, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: One you have the application installed it's a fairly reliable way to hold meetings with remote people. Screensharing is generally reliable. The video features can cut out if you don't have a rock solid connection. I love the automatic connection into Google Calendar. One click and you instantly have remote meeting details added to the calendar invite for all attendees. It's better and easier to use than a competitor like Lifesize.

Cons: Some environments seem to have difficulty installing the application to the computer. I'd say video and audio reliability is inferior to a competitor like Zoom. Occasionally we've had the instability with the GoToMeeting platform that have caused meetings to not be able to start.

Capterra loader

One of my favorate application

Nov 08, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I recommend this for personal and professional use. its very simple and light application. most of my meetings are online and gotomeeting helps me to manage this from last 4 years. The call option/link sharing is more convenient to start a conversation. it save my lot of works, i can collaborate with my team members at anytime anywhere.

Cons: There are some small things are missing, may need to add a feature to share the meeting request via social medias. since everyone is connected with social media so, may this will help a lot. also need phone dial option is missing in UAE region.

Overall: very good experience with gotomeeting, even i am using gotowebnair product from the same makers. hope they can add more cool features.

An amazing, user friendly product 75% of the time

Jan 25, 2018
3/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: When the product is working properly, it is extremely easy to use and fast. Screen sharing and transferring the screenshare to anyone on the call is extremely easy to use. Most all of my customers and prospects have used gotomeeting before and dont have any issues logging in.

Cons: -the desktop version often does not work, for me and many of my colleagues takes extremely long to load when trying to schedule a meeting off the desk top version

- I hate when you dial in on a touch tone phone, how it reads back to you the wrong passcode I entered. All I need to know is I entered it in incorrectly, not the incorrect number. I am usually in a hurry when dialing into a gotomeeting and this slows me down further.

Meeting Master!

Oct 20, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I have been using GoToMeeting app since college for our various committee and council meetings for inter & intra-college events. Also, when I was introduced to the corporate world, GoToMeeting was already a part of the culture. Several features gives it an upper edge such as :

1- Anyone can join the session and does not require a GoToMeeting account ID like Skype for business

2- User can access it through web as well as through mobile devices.

3- One can share live screen to give a real time presentation which is outstanding for sales and services to customers.( A lot of feature update webinars are conducted on the platform).

Cons: Challenge that I usually face while using GoToMeeting is the screen lag that happens while using it on my mobile device. During a webinar, the host was presenting a share screen, on every switching of screen there was a 3 second delay which kept on building the communication gap throughout the session.

If the feature is fixed it will improve the over all user experience on the platform.

My experience with this software has been to make work meetings from different offices.

Dec 14, 2017
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the stability and its operation, also its internet signal indicators, it is very useful to share screens as well as taking control of a remote screen or a presentation. It is very complete in the access and configuration options of the different audio and video elements. It has a very good quality in its communications, it consumes resources of moderate bandwidth, I like that it does not significantly affect the performance in the workstation.

Cons: I do not like that it is not so intuitive for the user, the program requires assistance from systems staff or empowered users. The chat system can be confusing in some situations. In some cases it is difficult for us to take the double screen function. The licensing system seems to me that it should be a little more flexible. The interfaces between different platforms have many differences and this affects the moment of installing the conference, so that the user is easily guided.

Overall: This software has benefited us in many online meetings. Especially between different countries and in meetings that we must share screen.

Capterra loader

Well established and useful web conferencing solution

Mar 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to administer; simple user interface & user set-up; useful features; uses the same admin format as GoToMyPC, another tool we use (now called LogMeIn). Reasonable cost.

Cons: Sometimes it is hard to find the icon you want to use; the video component is more difficult to use than the rest of it, which has led to almost no adoption of the video component. Some of this is probably the fault of our users & equipment, & some is due to the app itself. I don't think that this app is any better than, say, WebEx, but for us it was less costly that WebEx for virtually the same functionality.

Overall: Standardized web and audio conferencing between our various office locations, & also with off site employees or contractors or consultants.

GoTo Meeting has allowed us to meet with customers remotely.

Aug 11, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: Screen share and the ability to remotely connect to another computer is fairly simple. Being able to record meetings is also a great feature.

Cons: There are frequent connection issues. It's not always super easy to set up for the end users. Doesn't have a steady integration with Outlook.

Vendor Response

by GoToMeeting on August 14, 2017

Hi Katelyn,

We greatly appreciate the feedback we see on review sites and we do take notice! There are multiple ways to connect to a meeting - including the no-download web-app, your mobile-phone app, and of course by downloading the app to your computer.

More info can be found on our support site: https://support.logmeininc.com/gotomeeting

Connections issues usually are directly a result of internet connectivity, but your comment is something that we continually are monitoring!

Lastly both the OUTLOOK and GOOGLE integration are awesome, and I hope you can get that resolved because it makes life so much easier for setting and starting your online meetings.

Thanks for using GoToMeeting!

Will V.

Well designed, high performing

Oct 03, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: GoToMeeting is very reliable and is well-designed enough that even people who haven't used this kind of software have fairly minimal difficulties with it. I appreciate the ability to use a phone line of choice for a call or to use the one GoToMeeting supplies. Sharing screens is also easier on GoToMeeting than about any other collaboration software I have used.

Cons: The biggest problem I have with GoToMeeting is that if we let meeting participants choose phone or VOIP, they often use both and it creates deadly feedback. The other problem is that I cannot restrict some users to listen-only mode or mute them definitively from the control panel. That means that people with awful background noise can be muted administratively and then simply unmute themselves to keep on disrupting the call. Customer service has not been able to suggest a solution for this.

Overall: In general, GoToMeeting works quite well and is a mainstay for our conference calls. We usually share screens while talking, and rarely use video functionality. It is a highly reliable service, in my experience.

A solid tool for conducting web conferences

Jul 12, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Real-time sharing of any type of applications, videos or audios between participants. You can schedule and conduct meetings with team members at remote locations with ease. The team members can access the application and attend the meeting via their mobile phones, desktop PC, tablets etc. The participants just need to click the "meet now" link to get connected. Integrated with Google applications, outlook, Zapier etc. The application is indeed a cost-effective one. You can also remind the team members about a scheduled meeting. The application is easy to use. Superb quality is ensured for conferences and calls.

Cons: The absence of polling feature. It is complicated to make recordings. The application doesn't keep a track about the absentees for a meeting. It is not very compatible with Mac devices.

Capterra loader

An incredibly useful conferencing tool that takes calls to a whole other level. Love it!

Jul 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I loved the fact you can dial in and/or use your laptop audio and that even when you dial in, you can connect it to your meeting ID so you know who's talking. Being able to make others presenters is very helpful, as well as being able to have mouse control. This makes calls with prospects super easy since they can play their screens and we can just ask for mouse control and fix very easily what is wrong. A must-have tool for companies who are always jumping on calls, doing demos, and especially for technology companies. Also, being able to connect my google calendar with a GoToMeeting extension is a huge time saver when it comes to sending calendar invites.

Cons: Can't think of anything! I use this tool every day for over a year now and I love that it makes my job easier and saves me time.

Go To Meeting for Office Use

Sep 12, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It is a great platform if you need to screenshare or have constant conference calls with people all over the country. The option to choose which screen you are sharing, dial in or use computer audio, and being able to see who is on the call/muted/currently speaking/etc are all presented in an extremely user-friendly way.

Cons: It is very difficult to coordinate the app with meeting start-up. If I log in to my shared Go To Webinar account for a colleague it then logs me out of all Go To software and the app opens up for meetings with the wrong profile. More often than not I use my web browser instead. I would still choose this over Zoom any day.

Overall: I constantly have to call partners and walk them through steps on our software platform. Even for just a phone call it makes it simple to be able to stay at my desk and have Go To Meeting open and displaying participants rather than using my phone. I often have to coordinate these phone calls with multiple participants and being able to link with my Outlook and automatically create a meeting link is invaluable.

Allows me to train with new employees remotely with screen share & also give remote presentations.

May 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Super easy to use and set up a GoToMeeting. User's you invite who've never been on the service can download and install the app in less then a minute and be in your meeting very fast. During a GoToMeeting you have the window with the presentation, and you have a separate pop up with a chat room where people can submit questions and get answers. As the organizer of the meeting you can decide if people joining are listen only mode or if they can also broadcast their voice to the meeting. You can also include other people in the meeting to have full access or limited access to the meeting and delegate other members of the meeting to field questions for the presenter.

There is the ability to record your goto meeting to allow invitees who missed out to follow up later and watch the presentation. I've only used this a few times and it's a handy feature to have.

I also use this software to do screen sharing with my staff when I am away from the office. The screen sharing helps me when training new members of the team or just being able to give a hands on demonstration of a process rather then trying to walk a team member through a process over the phone.

Cons: I seriously don't have any cons with this software. It performs exactly as I need it to and I've never had any technical issues or problems.

Capterra loader

Go To Meeting is for Most

Sep 19, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of use is most attractive with this software. It is easy to navigate, set-up meetings and send invitations to others. The software has everything you need to hold a meeting - screen sharing, web cam capabilities, phone/computer audio, chat feature, etc.

Cons: I strongly dislike that it makes me re-download the software each time I use the program - even if I just used the software the day before! I was really excited about the app on my iphone but I find that it doesn't work and has glitches sometimes.

Overall: Overall, we GoToMeeting is for most people. It is easy to use and convenient. If we were a larger company, I may look at other options, but for now, this is sufficient for our needs.

Capterra loader

Simple, Intuitive, and Super Robust

Sep 19, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: GoToMeeting is intuitive and simple to use. This not only makes it efficient for you, but also insures that people on the other end of your web meetings or calls feel comfortable...even if they've never used GoToMeeting before! The call and screen sharing quality is excellent. It also offers some great features, like built-in chat, passing the presenter role, keyboard and mouse control sharing, and the ability to manage sharing multiple screens.

Cons: GoToMeeting doesn't have a few features that other similar apps have...for example the ability to do white-boarding, or file transfers, but it does what most people need (including myself and my clients), which is audio and screen sharing, and it does those things extremely well.

Overall: I use GoToMeeting multiple times per day, every day, to meet with clients and do software implementation. The company I work for uses it exclusively for web meetings that include a lot of conversations over voice audio, screen sharing, and sharing of keyboard and mouse control.

Capterra loader

GoTo Meeting is typically a reliable screen share app, but it does have its seasons of issues.

Mar 29, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: I like the intuitive interface as it relates to interacting with the attendees, passing presenter, and pause/resume screen.

Cons: This software can get unreliable during periods of time throughout the year. Sometimes GoTo will cause issues for attendees attempting to login, organizers having to back into their own meetings instead of starting them the traditional way, etc.

There can be issues of audio quality as well. Although in my experience, GoTo has always ended up fixing the problems (which typically results in a few months of solid service), the issues can last week's at a time. This gives you a low level of confidence in running meetings for those few weeks.

I use GoToMeeting every day to run product demos. It's easy to use, setup & even share screens.

Jan 18, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: I like the screen share & mouse control capabilities. This allows me to help a customer troubleshoot something by letting me see what's going on in their end & possibly even test it myself. It's also easy to run & setup a meeting.

Cons: I wish wish you could play videos with sound effectively.

It would also be nice if it took less CPU bandwidth to use GoToMeeting. It's possible that it's a problem with my computer, but it always slows down when I'm using more than one application on my computer, and I have to change the way I present.

Overall: This allows me to quickly & easily meet with & perform live demonstrations & troubleshoot software issues over the web. I use it every day & am happy with it.

With Go To Meeting, setting up calls is no longer a chore!

Mar 16, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: With Go To Meeting, starting meetings is super easy! Unlike some other competitors, you do not need to enter any special codes or meeting IDs. You can use a custom URL to access conference room, which makes it easy when all a user has to do is click on the provided link. Our employees caught on very easily, with very little training.

Cons: Video calls cannot be recorded. While they do offer a free option, to get all of the functionality you may need, you may have to buy into a pricier subscription.

Overall: Go To Meeting has been our go to program for setting up our conference calls. It has taken the 'hassle' out of meeting set up. We have had no issues with this program as of yet.

Easy to schedule meetings.. Sometimes flaky

Apr 13, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Setting up a conference call and/or screen share couldn't be much simpler. Login to the website, or desktop client if you've downloaded it and "Meet Now", or schedule in the future. You'll want a decent connection to the internet or you may come across lag in a screen share session and voice quality can diminish.

Cons: If you are on the lower end of a network connection, you can expect to have a 2-3 second delay when taking over the keyboard and mouse from a user. We've also noticed recently that the call quality seems to be flaky. I personally prefer other services, but this is paid for by the company so it tends to get used more often.

GoTo meeting is best web conference tool.

Feb 28, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: 1.GoTo meeting is powerful, robust and affordable for conference meetings; especially Software industry

2.UI is simple and realistic

3.Very user friendly and any one can create/schedule meeting

4.Supports across platforms Web, Desktop and Mobile(Windows, Mac, Android, iOS)

5.Build in audio features

6.Sharing screen to other participants and switching the presenter

7.Great tool for webinar's and training's

8.Easy to record meetings

Cons: 1.Edited Files can't be saved through GoTo meeting (OR) during meeting

2.Video conference is not that much good as competitors

3.Pricing is little high

Overall: Great tool for web conference meetings

Robust screen sharing tool, great fit for inside sales

Jul 06, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Once you get used to it, it serves as a powerful console for online meetings. It makes it easy to incorporate multiple screens, supports video, international dial-ins and recording functions. It's also a reliable platform for enterprise users who can't afford to have their meeting software freeze or close unexpectedly during important meetings.

Cons: It's definitely heavier-weight (read more complicated to use) than more streamlined tools like Join.me or Hangouts. One additional small point is that I've periodically experienced issues creating meetings directly in Google calendar.

Overall: Productivity and enhanced remote communication capabilities

GoToMeeting good but ScreenConnect better

Oct 31, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I have used GoToMeeting for many years. It has always been an industry standard when conducting on line meetings or training which i do regularly.

Cons: i found that GoToMeeting locks up sometimes or has other unforced errors that pop up during presentations. i also find that it is not good for doing technical support for customers. Then the company tries to sell you GoToAssist. I found that ScreenConnect is an outstanding competing product and is also totally brandable to my company. I can do both meetings and support with the product

Overall: Overall GoToMeeting is good and an household name but ScreenConnect is bett, cheaper and more brandable for corporate use

Pinnacle of Virtual Meetings

Sep 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Essentially everything about GoToMeeting is perfect, and I say this as someone who has been subjected to a lot of painful video conferencing software over the years. The interface, whether you're a meeting organizer or participant, is remarkably intuitive, which is truly the most essential aspect of any software in this category.

Cons: We've had some participants complain about the download times/process for the software when they aren't already paying users. Our internal experience with downloads has been entirely fine, but this is the one negative reaction we've had logged. It's not dissimilar in scope from complaints about previous software, so it's not a huge issue for us.

Overall: We absolutely love GoToMeeting, particularly the screen sharing functionality and how well it integrates with video. We've never experienced the frustrating lag that seems to accompany all other video conferencing platforms, and sharing screens has never messed with our screen resolution or file organization as have other virtual meeting software packages. Our internal and external users are all generally very happy with the experience, and I imagine we'll use GoToMeeting for the foreseeable future after cycling through bad video conference tools for years.

My experience with GoToMeeting has been 'problem free'.

Jun 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The thing I like most is that when I have a software demo to show, GoToMeeting always starts right up, has no connection issues, and the best part is that they can dial right in using their phone, or the computer.

Cons: Sometimes when my clients are dialing in, the mention they can get the dialogue box out of the way. It's a simple click, however, a surprising amount of people struggle with it.

Overall: My clients can view my screen in real time, with no delay and in high definition. This allows me to show them how our software works, and in addition, if they are having troubles, I can have them show their screen as well. Without this product, my job would be ALOT more difficult.

Good but not ideal service for business communication

Mar 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: GoToMeeting is service with a good video quality. You will have an affordable high quality and convenient interface; even a new user will easily understand the toolbar and all the functions of GoToMeeting. You can communicate not only at work using a desktop but also on the road by your mobile phone. There is a personal meeting room, the ability to record meeting, drawing tools, sharing screen function and group chat, where everyone can comment and supplement the previous speaker. Most of our deals occur precisely through video conferencing and so that customers would be sure that we are a serious company, we needed a quality video connection. So you do not need to save on communication, I know for sure that GoToMeeting will not let me down at an important moment. I am almost pleased with the work of this software. I'm rarely have some failures with audio or video communication but satisfied with everything that the GoToMeeting developers offer us.

Cons: Many of my colleagues complained that the video and sound did not coincide a bit, it was inconvenient to work. But then, as it turned out, this problem was not in GoToMeeting, but in the lags of the Internet. When everything was set up, there were no more such failures.

Go to Meeting for client meetings and trainings

Aug 17, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Many of our clients were familiar with go to meeting, and generally had few issues, so connecting was typically simple. The web connection offered a good option for those who couldn't easily install the client, recordings worked well

Cons: The meeting-leader control panel was a little busy, many internal and client users reported issues when trying to connect with Chrome, sometimes a little clunky when trying to pass sharing/control

Overall: By and large, GTM met our needs for client trainings and product demos. It was kind of pricey, and overall we were better off financially switching to a competitor product with equal or greater features for less money.

GoToMeeting is very useful, but some recent changes have made it more difficult to use

May 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of getting remote teams together, the ability to record meetings, and the ability to transfer control so that everyone is able to actively participate and contribute are all factors that make it worth the money!

Cons: Recent changes make it open in a browser and you have to switch it to the desktop version manually and since then the webcams only work about half the time. I love G2M but this has been very sad!

Overall: We have a team that crosses 5 different states and we are still able to meet every single day with webcams and establish that interactive communication that many remote teams lose. The webcam alone does wonders for keeping everyone connected!

GotoMeeting allows us to have remote online meetings using just voice or voice and video.

Jul 18, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: *Video conferencing with multiple people makes conference meetings much more intimate. It allows for multiple screens (one for each person).

*Sharing screens allows people to do presentations and show reports so everyone can follow along.

*It has been used by us for interviews, training, and planning meetings.

*Users can phone in or use their computer microphones/speakers.

Cons: *It seems that there is always someone using it for the first time and they are confused and the first 5 minutes of a meeting is getting them acclimated. I think it is user friendly, but apparently it must not be intuitive because people seem to have trouble using it sometimes.

*There are glitches every once in awhile (like someone's computer microphone is too close to the speakers so there is echoing feedback). There are ways to work this out (like muting people), but it takes some experience to learn all of the tricks.

*We had a hard time knowing how to save the recording of our meeting before and the help topic didn't seem to help. I finally figured it out with trial and error.

Overall: This software has made many distant interviews and meetings more intimate to increase communication. The use of video conferencing and screen sharing allows for many attendees to see the same information and offer feedback. Admin user controls are helpful to guide the meetings/interviews.

My "Go To" for screensharing and group communication

Nov 08, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: GoToMeeting makes meeting with clients, staff, and vendors possible no matter where they are. I have attended presentations and staff calls while in the car (as a passenger) to my next appointment. The option to choose phone or internet audio, chat ability, screen presentation tools, and recording make GoToMeeting a powerful communication tool.

Cons: I wasn't ecstatic that I had to sign up for a separate subscription to get webinar abilities, but I do understand it.

Overall: We use GoToMeeting daily for screensharing, discussions, presentations, and everything in-between.

Recommendations to other buyers: Make sure your internet connection is reliable before sharing your screen.

Great tool for remote trainings and live demos

May 21, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: This tool is in use by a few departments at my place of work and it has done a a great job. It's allowed our employees to work closely with our clients and really give one-on-one trainings and demos. This has really made it possible for our customers to see our product first-hand and get a real feel for the product instead of just being told how good it is. They can SHOW the people how good it is by leveraging GoToMeeting. It's simple to use and setup and works quite well. Besides the very rare hiccup or connectivity issue, it's been a solid tool.

Cons: The only issues I've seen with GoToMeeting is the occasional network connectivity issue. Sometimes it's been a problem on our end, but there have been occasions where GoToMeeting is just down around the world. That's never fun. Again, this is extremely rare, so nothing to get worked up about. One other thing is their pricing model has changed and I'm not the biggest fan.

Capterra loader

Works okay for most situations needing an online meeting space

Sep 11, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: GoToMeeting worked fine for me in many situations. I have used it for a simple training webinar all the way to using it for my online dissertation defense for my doctorate. My experience found it to be easy to use with all the usual online meeting features. I like being able to "hide" the chat box and bring it back when needed. I also like that it gives you a chance to test your speakers and microphone before the meeting actually starts in case there is an issue. GoToMeeting also offers users a chance to rate them after the use of the product so they can monitor, fix problems, and make improvements.

Cons: My only con is the audio portion. In most cases there is never an issue, but in others I've had the audio portion come and go or start to have a strange echo effect. This makes it difficult to understand the person talking/presenting. In a few cases, I had to actually leave the meeting and log back in to get this issue to correct itself.

Fine online meeting tool, but I've used better.

Oct 17, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I liked that because GoTo had such a strong presence in the market, their integrations with third party apps was really unrivaled when I used them. It made connecting my webinar data to my marketing campaigns quite simple.

Cons: We had constant technical issues with GoToMeeting. I'm sure some of our problems were self-inflicted, but still, software tools like this should be straightforward and user friendly. We had recordings get lost, screen sharing not work, VoIP options not work, etc. It became almost a running joke of "what sort of technical issue will we have today with GTM."

I usually pick GoToMeeting just because

Oct 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It generally works without a lot of issues

Cons: Glitches, usually seems like at least one person in the meeting will have trouble connecting

Overall: In general, I haven't had a lot of trouble with GoToMeeting and it's the one I've used the most out of a pretty fair field of similar products. All of them seem to have the same hurdles to overcome, being cross platform, cross browser, cross whatever else...seems like someone (me, often enough) will get to the meeting time and have some delay trying to join. Either the information was sent in a way that you have to bounce back and forth between the source of the information and the login screen to see which pieces of information you need to connect based on your method of connection, or you have to install a piece of software that you forgot, or you joined too earlier or something.

Overall though, once everyone gets connected, it's been a workable, feature filled app. I don't remember any stand-out functionality, but I also don't recall any functionality that is glaringly missing. I've used the app over quite a few years, so I can't speak to all the current features because over time, I've wanted to use something that it didn't have, and later it may have had it but I didn't need it. The subscription model also varies based on what company is hosting the meeting, so one meeting might have feature X and if we go to try that next time it's not available because is the free or cheaper version...but that is also pretty standard amongst the product group. Can't give away all the features or they couldn't offer the product for free/cheaper at all.

We used GoToMeeting as our primary conference call system for more than a year.

Feb 22, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: GTM was our primary conference tool for more than a year. We used it for status calls for all of our clients which is usually 20+ regularly scheduled calls each week. Overall, the tool worked well. It's easy to setup, the Google calendar integration was reliable and most of our clients had no difficulties with it.

Cons: The video conferencing feature is not as intuitive as something like Zoom. It seems to be an afterthought rather than an integrated part. This was one of the main reasons that we made the switch from GTM to Zoom. As 99% of our interactions with clients and internal team members is done remotely, video is vital to our business. GTM had less of a sense of connection between participants than other tools we've used.

Great Teleconferencing Suite

Nov 02, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: GoToMeeting works great across all sorts of platforms. I can use it on my phone, on my iPad, even on my Linux laptop.

Cons: I want to start with a caveat: GoToMeeting is still above the competition in this category. However, our biggest frustration is that sometimes the call quality can be quite low. This is a challenge across teleconferencing, though, and GoToMeeting works hard to make it work.

Overall: We are a telecommuting company, and use GoToMeeting every day for both short stand-up meetings, and longer, more formal meetings. It's great and the comprehensive scheduling and presentation tools help us both present and build recordings.

Used for conference calls / collaboration between and across teams

Aug 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Free version is excellent

Voice quality constantly improving

Easy interface, many of our team members are non-technical people who would take a long time to get connected if this wasn't simple...

Calendar integration is great, I send invites with a single click

Cons: On the mobile version when getting a call halfway through a conference it will completely forget audio settings (for example - if it was connected to the BlueTooth headset) and if you're driving that's a big problem.

Overall: Excellent conferencing service, generally loved by all (technical and non technical people alike)

Capterra loader

GTM has been a difference maker for our business

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Being in the software business, I love the ability to meet with any clients at any time, regardless of their location or technical platform. Screen sharing is simple and easy, and there is no travel or delay!

Cons: Occasional outages for an hour or two can cripple us. As is usually the case when they happen, it is hard for Support to get the work out efficiently for all of an ETA. But they don't usually last long.

Overall: It's been a game changer for us. My sales teams use it every day to demo our software product and even sometimes for support. It is a critical tool in the lifeblood of our business.

Great way to simplify online trainings

Aug 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: This is a wonderful software for group trainings and troubleshooting, especially if you are wanting to show someone remotely how to complete a task and then make them the presenter to watch them complete the same task on their computer.

Cons: There can be a lot of echo on calls if people call in and use their computer for sound/mic. I always suggest that the other party calls in, rather than use the computer.

Overall: I use this site create almost daily. I really like the ease of the system for presenters and attendees. This has simplified our remote training and conference call processes greatly.

I find it to be one of the most practical applications to set up meetings quickly around the world.

Mar 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Fast and easy to set up, affordable and worth the money, it has multi-national toll free numbers to make it easy to have meetings with people around the globe, very practical and fun.

Cons: It doesn't allow you to record video calls and the video meetings are capped at 6. However, it's perfect and easy for a one on one meeting for a demonstration of a product . I like it and feel it's worth the money and use it almost exclusively.

Overall: Increased productivity while saving time and money; able to train and educate others around the globe. It's a smart and fun application , and very easy to use.

Great online meetings!

Nov 11, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Some of the things I love:

- generally excellent performance over the web. We develop CAD add-in tools, so our demos are graphically intensive, and GoToMeeting is always up to the task!

-the convenience of being able to share my desktop or simply one application

- being able to have recurring meetings set up with the same meeting ID.

- being able to have my customers share their screens and give me keyboard and mouse control

Cons: I'd love to have the ability to share files with meeting attendees directly through the GoToMeeting interface. As it is, I need to put the files in a Dropbox or use some other method to give them the files.

Overall: We've been using GoToMeeting since 2005. It's been extremely useful, both for demonstrating our software (for both sales and training) and for helping to identify and solve issues that our customers are having. There's no substitute for real-time collaboration!

Recommendations to other buyers: It's great! We've been using it since 2005, and it's always worked really well for us.

A competent and fairly reliable mainstay for online meetings

Mar 31, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Offers a good amount of features for meeting scheduling and attendance. Allows for the recording of sessions. Supports both phone calls and joining with speakers and microphone hooked to a computer. Has a decent mobile app allowing to join meetings from any mobile device. The browser extension is not required for basic meeting attendance and is easily and automatically installed when required.

Cons: Connection quality can be spotty in meetings, even when the internet connection is solid, causing voices to cut out or the video to drop out.

Capterra loader

Gotomeeting allow us all come together.

Jun 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: GoToMeeting enable us run live training seminars ,with participants spread across different parts of the country. Participants are able to throw questions at us , just as we are able to do same.Our seminars are not disturbed by background -noise and the web conferencing is in high definition.

Cons: Will be great if there was a way to exchange files with our seminar participants. Also there is the tendency for this tool to easily become very expensive.As the more we have increases in the number of users of Gotomeeting ,the more we have to pay.

Simple and easy collaboration.

Jul 12, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: I love that gotomeeting can be used on many levels. If you simply need a line where remote members can call into, you can use a meeting line without needing any additional software. The screen sharing is also fairly simple and effective, enhanced with chat and draw features.

Cons: For the most part - it's easy to enter a meeting without downloading additional software. However, once you need to share your screen you have to download an additional plug-in. I doubt there's a way around this, but it can be a block in meetings when one person realizes they have to download the plugin before proceeding (it doesn't take long to download, but still). Especially confusing if one party is on the web and another party is using the desktop app - there are some slight differences with the web app missing some features.

Overall: Simple collaboration with customers and remote team members.

Useful tool, but basic in its offerings

Mar 08, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: GoToMeeting is easy to log in to once you have done it before, but can be difficult to guide new users into due to the various download and verification steps. Easy to share screens, chat, and transfer between screens. Appreciate the update to showing the screen you are showing within the GTM panel (mitigates surprises and mistakes).

Cons: I have had many issues with the meeting line that you call into. Sometimes the calls fail, bad static, etc. Would also appreciate the ability to edit recordings, e.g., clip apart the recorded call.

GoToMeeting is still the easiest solution for online meetings!

Jun 21, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The pros of suing this software really lay in the fact that the software itself has been around for so long, that virtually everyone understand how to use it intuitively, both from the attendee side and from the hosting side. The dashboards are friendly, and there's rarely a technical glitch with installing their applet or with sound/video not working.

Cons: Once in a while, there might be an issue where it doesn't pickup your laptop's microphone, but that happens with EVERY SINGLE conferencing app out there - it doesn't matter which one you use. Also, sometimes the call quality on their computer audio line (which I guess is kind of a Voip line) is a little sketchy, especially if you're on airport wifi trying to do a meeting!

Overall: Still a great and well-recognized app for both attending and hosting online meetings of any size. I use it religiously and for the amount of value I get out of it, it's well worth the price tag!

Very useful software for training sessions

Sep 14, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: You can arrange your meetings very easily in the App's schedule (just like a calendar appointment) or start one immediately by just doing "click" on the "Start my meeting" button. One very useful feature is that you can configure meetings to be recurring, which is great for training sessions, so you don't have to setup multiples meetings. You can also choose to use the video/audio service offered by "gotomeeting", or your own conference system (phone or any other type of audio/video system). It can also be setup to create your meeting from your google calendar after installing a plug-in for it. Other useful features are: screen sharing, drawing tools to draw lines, or highlight objects on screen, and the session's recording.

Cons: The software requires all meeting attendees to have the latest version of the program, so it's a good idea to connect to the meeting a few minutes before to avoid any delays because of this.

Overall: Gotomeeting is a very secure way to share access to your computer to a partner, a trainee, or a potential customer. You can use it to get/provide support or give/receive training for system users by sharing your screens, having discussions using the video/audio features, and even do "hands on" training by giving mouse control to any user in the meeting.

Good features when it works

Oct 16, 2018
3/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: We have used GoToMeeting extensively for years, and it has a good set of features that allow us to do just about everything we want. It works well across multiple devices/platforms, even on my iPad and iPhone.

Cons: The reliability has taken a huge hit in the last couple months. It might be something local on our end, but our up and down speeds are great, but the people on the other end report problems with lag and distortion that make it practically unusable. Hasn't always been like this. We are hoping they get it figured out.

Mediocre office meeting tool, and definitly overpriced

Sep 05, 2018
3/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The only pro about this tool is that it is does what basically every other meeting tool does: Allows you to set up meetings, record meetings, integrates your organizational roster, and has basic integration with you calendar.

Cons: The downside is that since Zoom came into the picture, GoToMeeting is significantly overpriced (at nearly 3 times the price) and provides less of a hassle free experience.

Overall: If the price were half of what it currently is, and provided a simple to use conference room interface like Zoom then I would see more value with GoToMeeting

Nice solution to organize team meetings

Dec 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: All in one solution - chat, audio, video, screen sharing, recording of the meetings, self-meeting rooms with static addresses as well as dynamic one-type meetings. And the ability to have a back-up/coorganizer of the meeting. This helps a lot of you're sick and cannot open the meeting bridge for an important organizational meeting.

Cons: The meeting room is being closed after 5 mins if the host gets disconnected. If it is possible to continue the meeting for 5 minutes, maybe they could just keep the meeting going till the last person goes out of the room/meeting?

Overall: It is really stable and has a good audio/video quality. The alike apps we used before had poor audio, and if you start video, the quality was just lost...

GoToMeeting Helps with Seamless Video Conferences

Dec 21, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I love that GoToMeeting is so widely accepted and it is really a seamless way of having conference calls. You can have conference calls with many participants. I've always found that this software does an excellent job with sound and video quality. Other video conferencing solutions can have much spottier performance.

Cons: I have had some trouble with my microphone on my MacBook Air. It works perfectly with other software, but I've found that with GoToMeeting, sometimes my microphone is not recognized. This can be frustrating.

Capterra loader

GoToMeeting is GoTooEasy

Aug 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Probably the best and my favorite software for meetings. Easily works on a variety of systems, makes video calls/screen sharing/large meetings very easy to do. And if you use their GoToAssist it's easy to help troubleshoot issues on remote computers.

Cons: New users seem to have issues understanding how to host a meeting, though I'm not sure why, maybe it needs a quick tutorial on how to start the meeting or what all the buttons do.

Overall: Definitely a daily used tool in our organization to meet with others around the globe, and everyone here likes it.

From Positive to very Negative

Oct 11, 2017
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: It is simple. The ability to record, share screen, all those things very convenient to use. I like the side display

Cons: Did not like how it dropped attaching to calendars and GTM did not send out any notice. I feel since then they merged they have had poor customer service, unethical attempt to integrate new services and charge clients. Overall, customer relations is poor and has caused me to go look for another provider. I have experienced challenges with starting GTMs, especially with potential clients who have never used GTM.

Flexible meeting platform with many features

Apr 28, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: GoToMeeting has worked well for us for meeting with clients and scheduling online meetings that require screen sharing or higher elements of collaboration. I've also used AdobeConnect, however I do feel that GoToMeeting generally presents less technical issues than AdobeConnect. My favorite features of the software include the ease of recording a meeting, the ability to hand over screen control to an attendee, and the ability to join a meeting from your phone. Although other softwares offer the phone option, I do not feel that it's generally as smooth as a process as GoToMeeting.

Cons: Keep in mind that if you are paying the base rate for this software and only have one user on your account, you cannot have an employee use it or log in at the same time you are logged in to the same account. I understand why this protocol is in place, however it has caused some frustrating scenarios for our team in the past. I also do not like that the default for someone joining a meeting is to show them on their camera.

Not perfect

Jun 14, 2018
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: When it works, it's great. It's really easy to use and I love the screen sharing capability. Unfortunately things don't always work and it leads to problems - oftentimes I'm forced to reschedule the meeting entirely which is a huge hassle.

Cons: It doesn't always work. Screen share is down frequently, people aren't able to log in, calls drop, there are unbearable echos, firewalls at certain companies block the site. This is a constant problem for us. I opt for calling folks directly when I can.

Overall: Screen sharing for web demos.

Used this software for meetings and for communicating with long distance team members

Jul 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of use. I also like that it seems to have a very reliable connection. It is very convenient to be able to talk to someone and look at them while at the same time showing them what you are doing on your screen; it is like having them right there in your office even when they are thousands of miles away.

Cons: While I find the program easy to use some coworkers have found it difficult to get their audio working when calling into a meeting.

Overall: Made teamwork with long distance teams much more effective,

Familiar for Enterprise Customers

Jun 23, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Today my company uses Google Hangout and Zoom. However, at my previous company we used GoToMeeting. It worked well because people were familiar with it. We used it for interview, sales calls, and training sessions. I would still choose it over other systems for large group meetings such as training sessions.

Cons: GoToMeeting has too cons. First, they required that we sign a multi-year contract. This prevented us from scaling up and down as our business changed. A 3-year contract for a startup is a non-starter. Second, I don't like having to download a client to get into a meeting. That is why we currently use Google Hangout and Zoom - no user client required.

GoToMeeting has serious limitations

Sep 12, 2018
2/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Value for Money

Pros: This service allows toll free numbers, local numbers, and international numbers. There are screen sharing abilities.

Cons: This platform limits the number of participants, so if you need to have a large conference call, you need to purchase a license for GoToWebinar which does not allow recorded calls. This service regularly has technical issues such as: dropping participants off the call, terrible sound quality which renders the call useless, Outlook plug in randomly disappears, participants unable to access the call, etc.

Overall: Overall, I don't really trust that the service will perform as promised due to previous experience. I regularly dial directly to avoid the technical challenges during customer calls.

GoToMeeting makes remote meetings easy

Oct 10, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how easy it is to start a meeting on the spot and invite others. Audio is usually very reliable. Screen sharing is easy and works well. I also like how easy it is to join a call from the app and how it syncs my calendar meetings automatically.

Cons: Video streaming isn't always that reliable and ends up being choppy and slowing down the audio as well. Audio can also be a challenge when some of the meeting attendees are in a large room but that seems to be more of an environment issue than a GoToMeeting issue.

Great Product Until Email Confirmations Were Blacklisted

Aug 23, 2018
3/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Easy to use. Copying previous meetings made it simple to set up meetings. Allows for registration customization, and offers quick and easy to read reporting. Overall functionality is a plus.

Cons: Several months ago, we hosted a webinar and had much lower attendance than usual. At the start of the webinars we were getting many emails with questions as to what the link was to launch the webinar. Registrants were not receiving the confirmation emails with the link to access the webinar. After many hours on the phone with GoToMeeting tech support that assured us there was nothing wrong, our IT team discovered that GoToMeeting's addresses were being blacklisted by ISPs. They continued to insist that there was nothing wrong but since our customers were receiving our invitation and were not receiving the confirmation that comes direct from a GoToWebinar addess, we ultimately had to cancel our subscription.

Capterra loader

Great experience for everyone that logs onto my screenshare

Jul 19, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is easy to use and very simple for my customer to put in the 9 digit code to view my screen. I also like how you can have a ton of people on the screen share if needed and be able to chat during the presentations. This is great for questions that come up.

Cons: Sometimes there are delays or the site is down, but other than that, it is a great simple software that I enjoy using.

Overall: It is great being able to get everyone on one screen share and demo our product. I also like how you can see all of your upcoming screen shares you have.

Capterra loader

Every Demonstration has been done on GoToMeeting

Aug 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Seems to be a pretty good software. We always use GoToMeeting whether it is a business showing us how to implement a new program that we have purchased or a company demonstrating their product and how it would benefit us. There's audio to communicate directly through the computer while also sharing computer screens which I find very useful and helpful in making big decisions on whether to purchase or not. I have never had an issue with freezing or lagging.

Connects quickly with little effort to login for people that are not used to using the software. Very user-friendly.

Cons: I don't really have any issues. So far I have not experienced any sort of lagging or connections issues. The program does exactly what we need it to do.

Overall: Has been a great asset for companies that are trying to sell their product to us. We do a lot of marketing and dispatching for repairs and installs, and businesses have always used this software for demonstrating their products to us, it definitely helps the selling process on both ends. Great for demonstrating implementation of a product. Pleased with the program.

Have an international team? Get everyone together easily

Jun 24, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use, send out an invitation and people can join from anywhere. Fantastic reliability and service considering we will often have our "all hands" meetings with this platform, and can 100+ individuals simultaneously virtually connected from all over the world. Great and simple interface with all the features you would need to pass control of a meeting, call in/chat options, and video conferencing. Pricing is very reasonable.

Cons: If you get too many people (200+) you can start running into performance issues. Of course with that many people in a meeting you have other considerations, Im not sure if that still counts as a meeting or more of a presentation. Too many video feeds severely impacts performance, but that is to be expected.

Overall: Great interface, good pricing options, a robust piece of software...get a license you will not be disappointed.

Capterra loader

Great for meetings and training sessions!

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Simple and easy to use and can be easily linked to your calendar, there is no need to sign in to use that is why me and my colleagues love to use this platform and it is very handy whether you are using your phone or your laptop.

One thing that I liked the most is you can just send the link to your colleagues and they are just one click away from joining.

Cons: I wish they can do frequent updates, cause some times I am having problem running the app either on my phone or my computer, not sure if this has something to do with GoToMeeting because my internet connection is always stable.

Overall: So far the app has been great, my first option when conducting a training or a meeting session with my team, aside from the outages that I've experience the overall quality is superior compared to its competitor.

And from the day I started using this that is also the day I recommended it to all my friends.

Helps me do remote meetings. As a sales tool, it's amazingly helpful to close deals.

May 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like this category of software period, and GoToMeeting is one of the easiest and smoothest experiences for the guests. They don't have to install software, they can just view everything in their browser. That makes getting people on meetings faster and easier.

Cons: It could just be me, but I don't feel like they've added many features since the last big update where they added meetings in browser without the software install. Maybe there isn't much more to do, but just a thought.

Gotomeeting makes my tech life easy

Aug 07, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the screen sharing capability of gotomeeting. In my field, technical support, it makes it easy to share a screen and remotely help a user with their issues. It works great on Mac and Windows for most tasks.

Cons: No linux client! I have to run a windows or mac machine to be able to use this to it's fullest potential.

Overall: Being able to remotely assist end users with a pretty easy to utilize software suite is definitely a great boon to remote support providers. It's inexpensive and easy for end users to figure out as well.

A simple way to connect for small business, schools and organizations

Jul 11, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the advanced functionality of this product. Rather than a simple online meeting with video and screen sharing, you can interact on a deeper level with application sharing. Whether using this for my business and interacting with clients or using it with my son and his various teachers through his online school, I'm very impressed with how versatile this software is. GoToMeeting is a great solution for organizations, businesses and schools of all sizes.

Cons: As with all software that is more complex, there are some issues with this software which is easy to simple endure due to all of its benefits. The main issue that I have noticed is that sometimes the connection will break, or the service will lag. It is necessary to rejoin a meeting as the audio or video will refuse to connect properly. Again, this is a small issue and easily remedied.

Overall: Easily work with teams or one on one for the purpose of collaboration or teaching. Versatile and super functional software for business, organizations and schools.

Capterra loader

Functional, but struggles on some browsers

Jan 10, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Works well for conference calls, allowing people from difference offices to weigh in on a project. Offers both an audio and visual component, as you can call in on the phone while viewing the presentation on screen

Cons: Doesn't work well on all browsers. We've experienced problems when using Chrome, in terms of maintaining a connection. Also, sometimes the audio drops out. In other cases, the audio is scratchy and fades

Overall: Able to communicate with different offices around the country, holding training sessions

A great way to connect with Clients

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall GoToMeeting is a great product that allows us to deliver our product to Clients better.

Pros: GoToMeeting is very easy to use and it really helps us connect with our Clients. It gives us the ability to share screens which then allows us to provide better training or the ability to troubleshoot issues. This software is really a game changer for our industry.

Cons: There can be several technical issues with the software. Issues ranging from unable to connect, even issues with sound/echoing.