“Must have conferencing tool but can be confusing ”
Overall: Overall this is an indispensable tool for me despite the bugs that might pop up, or because it makes it easier to conference with team members who are not able to be present at my meetings. It is also very helpful to attend a meeting when I am not able to attend in person, such as when I am sick but can not afford to miss out on a critical meeting.
Pros: This is a must have tool for participating in meetings that have people in different locations. You can speak to each other, see each other, and share screens, and this goes for having dozens of people in the meeting. It is easy to set up a reoccurring phone number and link to call in which is helpful if you have a project with reoccurring meetings. If you are a user calling in to a meeting the directions you follow are fairly easy to follow and understand when you are on your computer, which is usually the case for me and my colleagues. I will also say the sound quality is consistently high, compared to other competitors of Go To, and I appreciate the tools to help others follow along with where I am referencing on the screen share(pointer, highlighter etc)
Cons: It can be very difficult to call in to a meeting if you are just on your phone. It is not as simple as calling a number, you have to enter different codes and if you are driving or on the go it can be challenging to open your outlook calendar or email to find the code to enter, or if you have misplaced it you can have troubles getting in to the call. I wish there was a better system for calling in rather than dialing such long numbers into the phone several times. It can also be easy to confuse different meetings with one another and accidentally call in to a meeting you are not invited to, instead of your meeting you are late to, as all the meetings are essentially random phone numbers. I have also had several instances where I will conclude a meeting but still have the line open accidentally, and voices from a meeting not at my company will emerge from the phone, very strange. This could be more user friendly. I have had some glitches where people cannot hear me, people get dropped off the call, or the meeting will suddenly end due to error but this is very rare.