GoToMeeting

GoToMeeting

4.5 / 5 407 reviews


Average Ratings

407 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $19.00/month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • GoToMeeting
  • www.gotomeeting.com
  • Founded 2004
  • United States

About GoToMeeting

Organize and attend online meetings, video-conference calls, online training's or presentations by enabling coworkers, customers and prospects to view any application running on your PC.


GoToMeeting Features

  • Audio / Video Conferencing
  • Brainstorming
  • Chat / Messaging
  • Contact Management
  • Content Management
  • Cooperative Writing
  • Discussion Boards
  • Document Management
  • Group Calendars
  • Project Management
  • Synchronous Editing
  • Task Management
  • Version Control
  • Action Item Tracking
  • Agenda Management
  • Attendee Management
  • Board Meetings
  • Committee Meetings
  • Internal Meetings
  • Invitation Management
  • Legislative Meetings
  • Materials Management
  • Meeting Preparation Tools
  • Meeting Room Booking
  • Minutes Management
  • Post-Meeting Tools
  • Scheduling
  • Travel Management
  • Voting Management
  • Application Sharing
  • Chat / Messaging
  • Electronic Hand Raising
  • On-Demand Webcasting
  • Presentation Streaming
  • Private Text Chat
  • Record & Playback Ability
  • Two-Way Audio & Video
  • Video Streaming
  • Whiteboard

GoToMeeting Reviews Recently Reviewed!


Great and Simple Web-Based Conferencing Tool

Feb 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the simplicity of the tool. it is not riddled with a ton of extra features that are not required to run Basic Meetings.

Cons: In that same vein, If you need robust Conferencing functionality there are likely better tools on the market.

Overall: Good product for the novice Web Conference user

Capterra-loader

Go To Meeting - organize your meetings fast and simple.

Feb 17, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Good quality of video and audio and plus it has text chat. Minimalistic and understandable interface. Easy to organize meetings and share links for attenders. Cross platform application. Can be used just in your browser or installed on your OS as fully functional application . It has trial version to test its capabilities.

Cons: Not very cheap price to pay, but actually it worth it. Anyway even if you use it with your browser you should to install some files to your OS. Doesn't have ability to share files during a meeting.

Overall: Pretty good tool, which allows you to create and conduct meetings as simple as one two three.

Capterra-loader

Great tool for large, remote trainings

Feb 16, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: GoToMeeting lets us get trainings from our team in DC, with participants from around the country. There are opportunities to ask questions and engage the group, but we don't need to worry about lots of background noise or trying to get many web-cams connected. It's a great webinar tool

Cons: I wish that GoToMeeting gave you a clear estimation on how long it would take to download the software so you could plan ahead for your first webinar. I've had many teammates miss the first 10-15 minutes of a presentation because they were trying to get their download to work. This can be distracting.

Overall: When you have a large team around the country, you need a space where you can all come together and collaborate. GoToMeeting is a great tool to solve that issue.

A powerful conference calling system but which our users still find challenging to use effectively

Feb 16, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: This is a powerful application to allow conference calling with phone, computer audio and video and presentation options

Cons: We find the usability of the application challenging and almost without fail we will have some issues during a call with changing presenters, or unmuting someone on the call.

Really good remote meeting software

Feb 16, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The shared screen feature is very useful and easy to use. With many remote employees this has been extremely useful especially with IT related items.

Cons: Connectivity is sometimes an issue. Occasional lags in screen movement so following someone is sometimes confusing because of the delay.

Overall: Easy remote meetings with screen share feature that helped in following presenters and understanding issues being discussed.

Screen sharing helps a lot with GTM

Feb 16, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Gotomeeting helps with screen sharing. I can easily share my screen and show the progress of the project to the stakeholders. It helps with great voice quality.

Cons: Chat system is integrated and text messages can be sent to the meeting participants during the meeting. Helps with meeting with clients.

Very easy and open to all.

Feb 16, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Oh, it is really simple to meet now or schedules in advance a new or current meeting, it's up to me. I can faster make meetings quickly from a different of locations including email, Microsoft office, and instant messaging tools.

Cons: I can say that there are no issues with sharing and demonstration. All of this process is useful and works well.

Good video conferencing software

Feb 16, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: GoToMeeting lets us get trainings from our team in DC, with participants from around the country. There are opportunities to ask questions and engage the group, but we don't need to worry about lots of background noise or trying to get many web-cams connected. I can faster make meetings quickly from a different of locations including email, Microsoft office, and instant messaging tools. Support is quick to respond, whether it's through email or chat. The company also offers an online community that allows you to post questions and find solutions to problems through other users' posts.

Cons: I wish that GoToMeeting gave you a clear estimation on how long it would take to download the software so you could plan ahead for your first webinar. Also, I've had not so good experience with the Android application. GoToMeeting for Android had an authentication issue

Great telecommuting tool

Feb 15, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: With my limited use I have not run into any negatives. All of my experiences with go to meeting have been positive.

Pros: Almost always a strong, clear connection, love being able to share my screen and collaborate with colleagues remotely.

Best Option at this price

Feb 15, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: GoToMeeting is by far the easiest to use of all video conferencing products out there. Their support, as little as they are needed, are very attentive and helpful.

Cons: We've had audio issues in the past, but it seems to be cleared up now. I would prefer more recording options.

GoTo Meeting is my go to for any business meetings.

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The ubiquitous use of this powerful software gives virtual business meetings continuity and their service reliability is outstanding.

Cons: Some aspects about the features leave more to be desired. Like insights into how audience scores are given.

Great for Webinars and Trainings

Feb 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that we can hold webinars or training sessions for our whole company or our clients easily, easy to mute other users if you are the admin, screenshare works great but sometimes the attendees experience timelag. Great that we can record the meeting and easily share with people who missed the session. Easy to use, solid as far as teleconferencing apps go. I like it better than BlueJeans.

Cons: There is a limit in the number of attendees, sometimes the people who try to dial in late are not able to join. And the usual problem with all teleconferencing, the screen freezes sometimes and there is time lag between audio and screenshare at times.

The best tool for web meetings.

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: engagement has always been an issue when the whole team isnt together. This product seals the gap.

Cons: It seems like sometimes we have people who are not able to easily connect the first time and have to contact their support team.

REVIEW

Feb 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Simple to utilize. Capacity to record gatherings. It is conceivable to join meeting (as participant) without introducing any extra programming. Application chips away at various stages. Versatile and work area renditions. Simple to share connect to join gatherings. Awesome reconciliation with viewpoint enables you to send GoToMeeting welcomes by means of email effortlessly. Sound and video quality are extraordinary. It is conceivable to share records as well as gather information inside the stage.

Cons: Distinctive designs have a point of confinement for measure of clients who can take an interest in a gathering. clients that dial in need a boundless calls design else they may get charge for long separation call. toll free administration is an extra administration.

Have used GoToMeeting for quick group chats to map out marketing ideas and executions.

Feb 15, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: The quality of the sound and video was very good. It was not choppy or had any lags in the video as well as break offs in the conversation.

Cons: It was a bit difficult trying to navigate it in the beginning in order to launch or connect into a meeting.

Overall: Most people are aware of the product and have most likely used it before. This means less set up time and explaining what they need to do to use it.

One of the best web meeting tool

Feb 15, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the fact that I can be anywhere and I can still connect and join the meeting . Its so simple to give web demos through this tool.

Cons: Sometimes, it does not work for my clients and I have to switch to a different online meeting tools.

I've only used GoToMeeting as an guest and not a presenter.

Feb 14, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: GoToMeeting is very easy to use. Once click on the invite and the set up is easy. You pick whether you want to call in by phone or use your computer audio. It's that simple.

Cons: Not a whole lot. Sometimes clients have a hard time connecting, but then there is something they can download to make it work. Some clients find it a hassle.

We use GoToMeeting on a daily basis to conduct trainings with our new customers.

Feb 14, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: We use GoToMeeting every day and it is very useful and easy to use on our end. We use it for our trainings and new purchases and it is definitely helped us out over the past couple years!

Cons: I find that it is not very user friendly for our customers. It also tends to have a lag time for some of our customers.

I would love to be able to record the screen, for those who may not have been able to attend the training.

Capterra-loader

For conferencing and meeting best software

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: For Video and Audio conferencing it is good software, Best part is to chat individually with each participants.

Cons: Some browser it will take lot of time to get started and also if browser is not updated, it will not start, that we don't know the exact problem, so it is better to check compatibility of browser and if any java update needed better update it directly.

Fantastic meeting software mostly reliable but let down by its price.

Feb 13, 2018
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Pros: The best thing about Go To Meeting is that meetings can be accessed across multiple platforms, iPhones, iPads, or even old fashion telephones.

Cons: Price is the biggest obstacle with Go To Meeting, its not cheep, its also somewhat cumbersome to setup with a confusing UI and often needs software updates before you can kick off a meeting.

Overall, fairly good tele-conferencing tool.

Feb 13, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: This is a great, in-browser conferencing bridge - no need to download any software on to the desktop!

Cons: - About 10% of the time, the call reception is poor, resulting in a need to switch to a different tool.
- "Screen-sharing" requires permission (this is a small inconvenience, but one nonetheless).

Overall: - Great tool to make calls, screen share, and video share.

As a beginning user of GoToMeeting, I have been impressed as to its ease of use.

Feb 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: GoToMeeting is very intuitive program to use, and the set up is very simple. If you are regularly hosting online meetings, than this is the program to use.

Cons: Since I only periodically need an online meeting or a group call, the subscription base fee is not worth my ongoing investment.

Overall: GoToMeeting provides the perfect platform for online meetings and group calls. If you find yourself in regular need for an online service for meetings, this is the program for you.

GoToMeeting is Simple and Convenient

Feb 12, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: I have only used GoToMeeting when people from other companies have scheduled a meeting with me using GoToMeeting, but it was very easy to use. I was grateful the tool was simple to launch and easy to understand since it isn't a tool I had used much before the meetings I was having with this other company. It allowed us to meet successfully and share our screens with each other easily.

Best online meeting tool

Feb 11, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: GTM allows us to talk to anyone in the world with just internet connectivity. Great chatting tool is built in which allows to chat with people while talking to them. Helps with screen share to other meeting participants.

Pros: GotoMeeting is the best online meeting tool. Using an online Meeting ID, it allows anyone to connect with us in the world. takes low bandwidth. The audio and the video services are best.

Easy to use, great for communication

Feb 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support

Pros: The ease of the platform makes scheduling meetings, something that normally causes a headache, very simple. GoTo Meeting makes communication across global teams feel more familiar.

Cons: Sometimes there are connectivity issues where GoTo Meeting cannot reconnect but often it does the job.

Capterra-loader

One of the best tools for teleconferencing with many attendees

Feb 09, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I am impressed by GoToMeeting quality for calls with many people. It is a reference in the market: the voices are clear and understandable. Also it has many features that make large remote meetings manageable.

Cons: There are many alternatives, and many are free, so it may not be worth it if you call few people. Yet, it is worth it if you need it.

Overall: Better calls. We almost always resort to it when we have to have many people in a distributed meeting. We use Slack, Skype, Zoom but GTM is still remarkably good.

Great tool to hold meetings phone or video

Feb 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Found the software to be more reliable than other similar software. The various systems that you can join meetings is great from my PC to IOS devices.

Cons: The audio is quality is not the greatest. Interface is a little dated and here recently the calendar stopped working on Macbook.

Overall: Great conferencing meeting app

I use Go To Meeting nearly every week to host/attend webinars and team meetings.

Feb 08, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: One of the things that I love about GoTo Meeting is the screen sharing functionality. This works great for online training sessions. I also like the chat feature that allows you to send private or group messages to people during the session. These features help make our meetings a lot more interactive.

Cons: Sometimes the audio on my computer sounds distorted. When this happens I have to use the call-in feature with my phone to be able to listen.

Excellent platform for webinars and online presentations

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: - Allows for multiple users at a time - Easily display/share screen of primary user - Audio connection tends to be very smooth

Cons: - Video can sometimes be a little choppy - Does require a fair amount of setup and/or app download - Otherwise no significant other cons

Works great just as promised

Feb 08, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: GoToMeeting works great we even recommend it to our partners. The value for the money is good, no complaints.

Cons: The only issue I have with the program is that the web interface if used is a little complicated. Other than that no issues.

Easy to Use

Feb 08, 2018
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: I do not recall whether or not there was a note taking app available or the ability to record the meeting. I may be wrong though but it was immediately apparent.

Pros: This is was my first time to use a web based meeting program and it was very simple. Simply downloaded the software, input the meeting code and was there.

Good for setting up business meetings

Feb 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like how easy it is to set up a meeting (where you can invite your long distance colleagues, business partners, and clients alike) and how it's easy to broadcast and share your screen with the attendees. It's very versatile and adaptable. The calls/meetings have good quality as well.

Cons: It can be a bit difficult to change presenters in the middle of meetings and overall it takes a little bit of practice to make everything run smoothly.

Overall: It allows our offices from different cities to have meetings together. Also, since the link address is the same, everyone can easily find and access the meetings whenever we have them.

Great, easy-to-use virtual product

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: I love Go-To-Meeting, it's super easy to set up any meeting, whether on-demand, or in the future. I love that every meeting can be easily branded and you can add panelists with picture, bios, etc.

Cons: I don't like that it only allows a max of 25 participants. This is why we use go-to-webinar more frequently. We also record every meeting we host, and the location of the recording is always difficult to find. I think it should be automatically stored on the website.

Easy communication with coworkers from a distance.

Feb 08, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the quality of the video meetings, it allows for a personal experience even though the other party is in another location. I love that you can easily share your screen for presenting, demonstrating, or asking specifically oriented questions. I have had many meetings over this software, our company definitely prefers it over others. I have participated in team training's, informational meetings, and presented on it myself. It can integrate into your calendar with the meeting time and access code for easy login at the time of the meeting. It is easily accessible and to train people how to use. There is even a mobile app that works great!

Cons: Sometimes adding more people to the meeting can be problematic, and the call will crash. Rarely have I seen any problems with sound or video, but it has happened a few times.

Overall: Our company is spread out across the country, which can cause some issues as far as communication goes. I think that GoToMeeting has provided a sense of family within our staff, especially during training meetings. We are able to present to each other in the best way possible, given the distance.

Simple and stable web conferencing tool

Feb 08, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Allows voice and video conferencing, has simple and functional UI. Solution is stable and don`t brings any problems to your conferencing experience

Cons: Functionality was perfect several years ago, but now I don`t see some functions that competitors has

Easy to use for normal use computer users

Feb 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Great interface. Personally love the call back feature. Love the sharing screen capability. Nice features for the call speaker as well as the attendees.

Cons: Ease of use is not great for a non-regular computer user- the call back feature can be confusing to some.

Capterra-loader

Really great features, but has bugs that make it very inconvenient.

Feb 07, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The screensharing and ability to change presenters to share different screens is really great. It's probably my favorite feature because it only takes one click to share a different screen. The UI looks good as well with all the buttons being very self-explanatory.
I also enjoy the ease of sending invites to sessions. It integrates well into my existing notification system across my devices.

Cons: There has been an ongoing problem of the voice part of the software not working properly on my laptop. I have to call in separately on my phone while using my laptop to share my screen. According to my client, it has been an ongoing problem that he's had for a while. I've even tried using an external microphone.
Also in the calling in process, there is a slight delay between answering and allowing me to punch in my access code. It's minor, but just inconvenient if I punch in my code too early and have to listen to it all again.

Overall: The feature system is set up very well, it just needs its bugs fixed.

First stop for setting up an online conference call or customer support call.

Feb 07, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The application works for everybody and it has a very clear and user-friendly interface. We use it often when setting up a conference call. With functions like screen sharing, video, audio and chat, it always works.

Cons: Screen sharing for setups with multiple screens sometimes is a hassle, with the participants often seeing a black screen or the wrong screen. This usually requires you to have to reenable screen sharing for it to work.

Overall: An all purpose application for conference calls or customer support with screen sharing.

Perfect when you are away

Feb 07, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Best thing about this is that you dont have to be in the office to have a face to face. Have an important meeting to go attend but your kid is home sick. No worries this is the sofware for you.

Great application for video conference and screen sharing

Feb 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money

Pros: GoTomeeting is a great application to use in video conference, is also awesome when we have some demo, since we can share our screen in the video call, and we can show the new features that we are developing.

Cons: Sometimes it can have some glitch due to the internet. Is something that can be enhanced. When we have a lot of person in the meeting it can also have some glitch.

Overall: With goTomeeting we are managing the video calls to share our screens, when we need to show something the the other users in the meeting.

Capterra-loader

Useful for conferences and projects

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Allows remote communication for conferences achieving an interaction with 2 or more people distant from each other

Cons: From experience to the first connection attempt there are failures and delays the planned activities or even the audio fails

Decent remote meeting software, it has been around for a while.

Feb 06, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy user interface that can be operated by non-IT employees
Easy to setup meetings,
Can share the screen with multiple users.

Cons: Video app is a bit basic but helps keep the product relevant. This space is starting to become a commodity. Pricing is a bit much, compared to some competitors. Lacks many of the advance meeting features such as polling. Many of the newer products are filling gaps that this original product has.

GoToMeeting is fine for 90% of people in 90% of cases

Feb 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: First off, for the price, you can't really beat it. It's also way less complicated than something like WebEx. The majority of people will find it completely sufficient for the vast majority of uses. There are exceptions though (see Cons)

Cons: The only couple cons I would point out are that, first, it's not possible to have more than one video feed a time, so if you want to do something like side by side presentation from multiple presenters you'll need to find an alternative the supports that. The second con is that depending on how locked down your infrastructure is as far as security goes, you'll find that you can have a hard time joining a meeting. We have our endpoints extremely locked down and ran into multiple cases where people were unable to join a meeting due to our security. Before you dismiss this as a drawback of our environment, keep in mind that other solutions run directly in the browser in such a way as to never get blocked by our security measures, but GTM sure did. The biggest problem was that the issue is/was intermittent and difficult to reproduce consistently making troubleshooting difficult.

GoToMeeting Gets the Job Done

Feb 06, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: GoToMeeting is one of my favorite video conferencing software. It's super easy to use for both the person attending and the person who is hosting.

Cons: Sometimes the usefulness of the platform can be hindered when the invitee has minimal video conferencing experience.

We use GoToMeeting generally for webinars or calls that need to be recorded.

Feb 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that it is easy to schedule/set-up a call. I also like that it sends you a calendar invite to share with the participants. Overall the features and functionality are good and simple enough to work with.

Cons: I don't like the quality of the audio recordings. I know that it is generally due to what participants are using to speak in to, but it just comes out so muffled sometimes that it's almost useless. They do also provide an option to use your own recording line, but I wish it was better within the software so it was just a one-stop shop.

Capterra-loader

The standard for video conferencing

Feb 06, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We use GoTo Meeting for all our product demonstrations. The feature we enjoy the most is the high-quality reccording capabilities. Once the video is converted, the video is very crisp, along with the audio.

Cons: It can take a while to get launch at the start of a session. This might be an issue with the speed of my own machine, but is an issue for me nonetheless.

Overall: Most all of our prospects know how to use this platform, so having them join is rarely an issue. There are no confusions about how the solution works or what they have to do to manage things on the call.

Good Meeting Tool, Not Super Intuitive

Feb 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Video and call quality are top notch using GoToMeeting and I am never worried about a call dropping. Really easy to see who all has joined the call as well.

Cons: Not the most intuitive user experience design. First few times I used the system I could not find simple functions like the mute button. After enough time I figured everything out, but it took some time to learn the product that could have been saved if the design was more intuitive.

Capterra-loader

Lots of options, great for international and always works!

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love GTM! This software allows me to connect in a seamless fashion with my clients. I love how easy it is to use and setup with tons of options on the back end.

Excellent Meeting software

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: great features; always reliable; easy to use. We can send emails to people outside of our organization and they are able to easily join the call.

Cons: This software is a little pricey. Sadly, I've worked at places that had to replace it with something cheaper.

Love being able to join a conference call while sitting on my back patio.

Feb 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: Conference calls from your couch! Still able to be part of the meeting while staying at home with a sick child, animal, or every YOURSELF! Love GoToMeeting.

Pros: Can gather people together from almost anywhere and have a meeting with PowerPoint presentations, charts, graphics. Can also mute everyone so you only hear the speaker.

Cons: It can be confusion at first especially to people who aren't a tech savvy, but after a few tries I am sure they and everyone else can figure it out.

Easy to use for everyone!

Feb 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User- Friendly, you can record your meetings, screen sharing, ask polls/questions. Everything is all in one place.

Cons: The firewalls that people may have with this software. The individuals I have meetings with tend to have a hard time figuring out how to un-mute themselves and have a hard time making the screen larger.

Have been using GoToMeeting for conducting meetings with remote parties for several years

Feb 01, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Great feature set allows you to perform multiple functions in the meeting from muting all, chatting directly with certain meeting attendees, highlighting, etc.

Cons: Can be difficult to get attendees on meetings if they're unfamiliar with the software, especially audio as the instructions there are a bit convoluted.

Capterra-loader

Used to be good not anymore

Jan 31, 2018
2/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Had been using goto meeting for scheduling meetings and managing global customers. Over time I have seen the quality go down. This software is in need for an upgrade.

Like the flexibility of global toll free numbers. Also the control it provides will conducting a webinar is better than other competitors

Cons: The software looks outdated. The connectivity between web and app versions is not good. Even when using the mobile a lot of features don't work really well.

Overall: Global toll free numbers. Easy gmail enterprise integration.

Great product for conference calls

Jan 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: GoToMeeting contains everything needed for your conference calls. It allows the owner to record the meeting, make different presenters to share their screens and also incorporates a chat to ask questions or share information with the attendees.

Cons: It might be a little bit confusing at the beginning due to the interface and the way of connecting to the meeting rooms using a numeric code, but then it is easy to use.

Best tool for meetings/video-conferences!

Jan 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: GoToMeeting is simple, (fairly) reliable and clean in its interface and functionalities. Love the ease of use and intuitive menu. Straightforward, simple and innovative.

Cons: Occasionally, connection issues can occur (but that happens with every cloud software, plus also depends on overall connectivity issues, etc.) Video quality could always be improved.

Works ok sometimes, usually video and audio drop outs

Jan 31, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: They put a lot of effort into make the control panel easy to use for non-technical people, making for less support calls

Cons: Audio and video drops out regularly, with good network connections. Cell phone is garbage, it has issues all the time.

GoToMeeting could be the "go-to" software for conference calls

Jan 30, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: GoToMeeting is a decent software good for video conference calls. It is pretty easy to use and allows to me easily set up meeting.
It supports features like screen-sharing which is quite useful for presentations.

Cons: Sometimes I do experience some slowness, but that could be because of my internet connection. A few times I have had issues with audio and hearing people clearly.

I have used it for meetings with other office partners

Jan 29, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that it is fast. The videos of the people who participate in the meeting are good. It has many functions and is very complete for meetings with many people. If you are a presenter, it is possible to control the audio and the control of the participants, which makes the meeting easier to carry. I have seen that I can connect external microphones and external audios and the program connects them without problem. I can share a PowerPoint presentation and also a specific window. I like that I can use it on iOS and it works very well.

Cons: It is a complicated program to use for meetings with people who had not used it before. I noticed that when I use my Windows computer and the meeting there are Mac computers, the software is different, this creates confusion when we should give some assistance to someone who does not know it. The screen sharing controls are confusing. Audio and microphone are also confusing. The chat, I think it should improve. They should consider including a "blackboard" in the paid version. The program usually does not work the first time, but the last software downloads and this can be annoying when you need to join a meeting quickly. I have noticed that there is an error in the time zone, even though I put it correctly the system chooses another, it is confusing.

Overall: It is a program that has allowed me to share information and make work meetings in an effective way. It has saved mobilization costs for our staff.

Best Video Conferencing Service in the market

Jan 27, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: GoToMeeting comes with Fantastic user Interface, simple to create meetings. Each meeting can have a custom URL to access the virtual meeting. One can try the service for free without providing the payment details. Further, GoToMeeting offers 60 day refund if you are not satisfied with their service. This shows their confidence in their product.
Using this service one can do share sharing, demos, remote trouble shooting, video conferencing etc. We also used their sister service GoToWebinar extensively for webinars and our product demonstrations as a part of our sales push. Both the products worked out well for us.
They also offer GoToTraining. All these three are different products.
Once you click on "Schedule a Meeting," you see a window that asks you to enter the name of the meeting, its frequency, date, time, and duration. Meeting participants have the option to connect using Voice over IP.
GoToMeeting comes Microsoft outlook and google calendar plugin. GoToMeeting is compatible with all major browsers in the market.

Cons: GoToMeeting does not track the attendees, it leaves it to your calendar software to do that job.
GoToMeeting does not have advanced features like raising a hand or polling

Capterra-loader

Go To Meeting!!

Jan 27, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: GoToMeeting is a very good software to use for conference meetings and one on one meetings. GoToMeeting UI is seamless, easy to use software with quick connection to a meeting right away. Also it integrates with outlook and other email apps, so getting on a call right away has never been an issue. Moreover, when connecting to GoToMeeting its easy to connect without any issues, just requires a download of the extension in the browser. GoToMeeting price is reasonable i do not pay for it, my company does , but if you your own business then purchasing GoToMeeting is inexpensive. Moreover, GoToMeeting voice quality is very clear, i like how i can test my speakers and mic right before the call so there is not issues during the call.

Cons: I think if GoToMeeting would have updates go out very now and them it would be good; since there are rarely any updates to the software.

Overall: GoToMeeting has been very beneficial to use for me, since i used all the time to get on client meetings, GoToMeeting is very fact, reliable, and east to connect to a quick GoToMeeting invite via a meeting ID. GoToMeeting is secure when connecting to a call so there is not snooping or outsiders getting connect to. GoToMeeting is going to the right direction and many ppl are using, i see adds on television all the time.

An amazing, user friendly product 75% of the time

Jan 25, 2018
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: When the product is working properly, it is extremely easy to use and fast. Screen sharing and transferring the screenshare to anyone on the call is extremely easy to use. Most all of my customers and prospects have used gotomeeting before and dont have any issues logging in.

Cons: -the desktop version often does not work, for me and many of my colleagues takes extremely long to load when trying to schedule a meeting off the desk top version
- I hate when you dial in on a touch tone phone, how it reads back to you the wrong passcode I entered. All I need to know is I entered it in incorrectly, not the incorrect number. I am usually in a hurry when dialing into a gotomeeting and this slows me down further.

The only conference software I'll use for our team

Jan 25, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I really liked their seamless access in that I could sync users up with our internal AD so that they could sign in with the same credentials they use on their PC and Office accounts.

Cons: Occasional audio issues are prevalent with the most common being microphones would be permanently muted.

Capterra-loader

Overall A Solid Service, but Make Sure You Use The Mobile App Only on Wifi

Jan 25, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Better than Skype or Hangouts for calls, plus includes needed features for presenting to a group or to run your standard business meetings. Calls are typically clear and very few difficulties in standard, non-mobile business environments.

Cons: It seems like there's ALWAYS an update to the software, which is a great thing but can cause some slow downs when you just want to jump into an impromptu meeting. Also, if you're using a mobile device and want to use the app, it's best to be on wifi. Have had repeated issues with using the app in conjunction with 3G, LTE or other cellular data services while on the road. (On a positive side, you can call in via mobile and it will prompt you to move the call over to mobile if the connection is slow.)

Greatest invention since sliced bread!

Jan 24, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I have used this software a number of times through various companies to have video conferencing with other company members for business meetings and have been very satisfied with it. It is always nice to put a face to a name via video conferencing.

Cons: On one or two occasions I have had technical difficulties with connections if using Voice over Internet means. Weather sometimes cause technical issues with clarity.

We have really enjoyed our GoToMeeting experience so far!

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is a great way to perform demos for our customers. We have found that prospects love the way we can walk them through the software.

Cons: I wish they could simplify the process for our customers so it is easier to join our session. Sometimes they have a difficult time.

Great for screen-sharing during conference calls

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love how the platform allows you to share your screen. That becomes especially helpful when working with platform demos.

Cons: The platform can be a bit confusing to get used to initially. You have to download the program to your computer and need to share your room code, which can pose an issue if you aren't used to the platform.

Capterra-loader

Easy setup, easy use

Jan 23, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We use goto meeting in many of our video conferencing setups on campus as it delivers a steady and reliable experience.

Cons: If the user is not particularly tech-savvy, it can be difficult to get microphone and video sources set up in a way that feels organic.

Good tool for users with a small- to medium-sized audience

Jan 23, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This is well-known software that appeals to beginner users because it's easy to learn and mostly reliable. It provides a good range of options including webcam, uploading documents, sharing your screen vs. sharing only specific programs (handy) and recording the presentation.

Cons: The audio system frequently gives me trouble, including telling me that the passcodes aren't valid (even though they are). And a handful of times the tool dropped a caller. I've also had trouble using the recording files. I had to convert them to another file type, which isn't always convenient.

One of the best products for meetings for a geographically distributed teams

Jan 23, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is quite easy to use, be it from your desktop or their android and iphone apps.
The quality of video or audio is pretty good for longer duration calls as well.

Cons: Only thing I can think of is, if you join from phone and desktop simultaneously it will set you as two different users are there is no way to recognise and match the two modes.

Capterra-loader

One of the best video meeting / screenshare applications out there

Jan 22, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to share your screen or setup a meeting with clients quickly. Can send out invites directly from the software. Most enterprise clients can install this, without IT involvement.

Cons: It's possible to leave this running at the side of your screen and continue sharing your screen once you've finished a meeting, it would be great if they made it more obvious that you're still sharing, to avoid any data leak or embarrassing conversations!

Screensharing option works great using GotoMeeting

Jan 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: A great internet calling voice and video based service. Provides options for screenshare and chat functionality.

Pros: GotoMeeting helps us with screen sharing option. We easily share our websites with the clients using screenshare functionality of GotoMeeting. It helps others to control your screen and make mouse moves. Works best for video calls.

My company uses GoToMeeting for conference calls with organizations across the state.

Jan 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software allows multiple employees and companies to be in the same meeting at the same time. It allows us to share our screens to make presenting easier.

Cons: The software does not have a messanger option so that you can ask questions without interrupting the speaker.

Overall: Simplicity, teamwork, conference calls

GoToMeeting helps connecting with world

Jan 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: GoToMeeting has been my best preference when talking to someone remotely. It connects easily and the Audio and video works great. It also helps with the chat and screen share functionality. very easy connecting with others using GTM.

Cons: The only thing which can be improved is downloading of application when joining a Meeting ID. Sometime if I send meeting ID to a friend who does not have GTM installed, it takes a while to download the software.

Good webinar tool

Jan 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Attended multiple webinar¿s using gotomeeting and it is really seamless. Good alternate tool you may use if region is an issue.

Cons: It is a bit confusing in the end. But mobile and desktop apps are really look alike. Could have been more intuitive.

Connects across coutries

Jan 18, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: It is a funny thing, not all the softwares are allowed in all parts of the world. That's when we discovered goto meeting (instead of skype group) and it was a good tool to connect all the team together.

Cons: It could be more intuitive and user friendly. We landed into the web control and the organizer muted us all. It was a bit of challenge to communicate this to the organizer.

The standard for video conference meetings.

Jan 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: GoToMeeting works really well for meeting with clients that might be really far away and can¿t meet in person. It¿s very simple to use and it works well when I need to use it to have professional conference meetings online. I like that it doesn¿t cost people to join a meeting that they¿re invited to.

Cons: If you have a slow internet connection it might not work that great. It does cost for people to host meetings and might not be necessary for some people that don¿t need all the features and don¿t mind using a free video conference service.

Great tool for conference calls

Jan 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: Supereasy to set up a meeting. Quality of voice call is good. Possibility to use both their software and direct calls

Cons: Limited number of countries for which phone number is provided. Not a big issue though as all the major ones are present

I use GoToMeeting every day to run product demos. It's easy to use, setup & even share screens.

Jan 18, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the screen share & mouse control capabilities. This allows me to help a customer troubleshoot something by letting me see what's going on in their end & possibly even test it myself. It's also easy to run & setup a meeting.

Cons: I wish wish you could play videos with sound effectively.
It would also be nice if it took less CPU bandwidth to use GoToMeeting. It's possible that it's a problem with my computer, but it always slows down when I'm using more than one application on my computer, and I have to change the way I present.

Overall: This allows me to quickly & easily meet with & perform live demonstrations & troubleshoot software issues over the web. I use it every day & am happy with it.

Quick and easy installation

Jan 18, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: The software was easy to install and intuitive, so I was up and running in a meeting very quickly which was great.

Cons: The placement of some of the icons were not ideal in my opinion nor the symbols of the icons were intuitive

Great for group meetings via internet

Jan 18, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Just go to meeting software saves a great deal of travel expense when trying to get employees together for a group meetings

Cons: Instead of airfare and hotel bills to put a large group of employees together this software allows that same group to talk and communicate with each other in different cities via the software which we have used a great deal

Great software to share my screen. Too pricey for my liking.

Jan 17, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: This software is simple and straightforward. You can know absolutely nothing about it and still manage to share you screen. It is so easy.

Cons: The price. Plain and simple it's just too expensive. There are other software out their that is capable and less expensive.

Overall: Sharing my computer screen

Capterra-loader

Easiest to use, but not very reliable

Jan 17, 2018
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: The ease of use of the product is number one. It's very straightforward for screen shares and recording the screenshare. There is also a Chrome extension to easily add these to your meetings.

Cons: This thing is not reliable. I often have connection issues or dropped calls, and sometimes the videos I record become corrupted.

Solid Video Conferencing Software

Jan 17, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Creating a video conferences is very simple Connections work well and people can see screen sharing clearly Simple for new users to run a meeting once it has been created

Cons: Users may need to test their system ahead of time to make sure it works Audio can sometimes be unclear, so usually will have people call in by phone

I am a Sales Representative utilizing this program

Jan 17, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: I really like the ease of access to get groups together. I am able to send out meeting invites in less than 2 minutes once a meeting has been confirmed. I think that the ability to have a meeting from anywhere in the world is great.

Cons: I find that it can be quirky at times as getting signed into GotoMeeting can sometimes mess up for our company. I have also had times where clients couldn't sign-on to GotoMeeting.

Amazing tool for remote conferencing and presentations

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the capability to hold interstate meetings without having to fly everyone around the cost savings to the business are huge. I like the ability to present a PPT during a meeting and share videos etc.

Cons: Can be a bit laggy at times when you are presenting large PPT presentations but overall its really good.

Overall: Cost savings to the business but the most important thing is time savings.

Great meeting software

Jan 16, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Allows to record demos, a lot of features and functionality. Very easy to use and implement this software. Extra features that are not needed for meeting software.

Cons: The buttons are confusing, the platform could be more simple. A lot of extra windows that are not needed.

Relatively easy way to connect on conference calls.

Jan 16, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The sound quality and visual quality is very good. Used by several businesses who understand the software (but not all and sometimes requires extra time to give direction).

Cons: Feels like there are a lot of steps and too many numbers just to dial in. Would be easier if we could click through. Confusing part about the audio pin. Most computers do not have audio capability, users have to use a landline and is the its confusing to the user

Go To Meeting makes connecting with peers easy

Jan 16, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Go To Meeting is so easy to use. Setting up meetings is simple and even for users who have never used it before have no problem entering the meeting. It also helped me out because my meetings spanned multiple time zones and having toll free numbers for global locations made it easier for the global participants. We almost always used the screen sharing feature during meetings.

Cons: It would be nice if Go To Meeting send out reminder emails or notifications. I usually just add these meetings to my calendar on my own.

Overall: Overall, Go To Meeting is worth the money. it's much easier to use then trying to conference multiple people into the same line.

Good video conference software

Jan 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: This product is great for people who need reliable video conferencing capabilities for work. I especially appreciate that it can accommodate a higher volume of people on the calls, and that you can record meetings for any coworkers who might not be able to attend.

Cons: Not the most robust software ever, but it does the job. I had a bit of trouble figuring it out my first time, but overall it's really pretty easy to use. Make sure everyone knows to download the app ahead of time.

User Friendly

Jan 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: GotoMeeting is very user friendly. We use as needed to connect team members all across the country. The majority of 1st time users are able to connect without any issues.

Cons: The only con I can think of is the limited plan options available. It would be nice to have more of a mid range plan available.

A very handy tool when reviewing drawings and program details with customers

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple user interface. Easy to create meetings. Can use a custom URL to access conference room. Free plan available. Trial doesn't require credit card.

Cons: Lacks advanced meeting options such as polling. Caps video meetings to six sessions. Video calls cannot be recorded.

easy way to share a computer screen for a web based meeting

Jan 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that myself and my team do not need to travel to show visuals in a meeting. We can do this from our own desks.

Cons: I think that the opening pop up should indicate that the window with the flower that will open at the bottom of the screen is what needs to be open.

Overall: not having to travel to attend a meeting!

Capterra-loader

GoToMeeting is good for basic group meetings but lacks features outside of that use.

Jan 16, 2018
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: GoToMeeting is intuitive and easy to setup a meeting with little to no training. If you're looking for a software to just have group meetings and/or webinars on, this is a fine software for that.

Cons: The price point used to be higher and has since come down making it more reasonable. Outside of the basic features to create and host group meetings, there's not much you can do with this software. We ended up leaving GoToMeeting for a competitor due to this lack of functionality and convenience. There are also some smaller detail functions that are available with competitors that GoToMeeting doesn't have or they've made it counter-intuitive to access those features.

Very good product to reduce travel and costs

Jan 15, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ability to have a face to face meeting experience without the travel. This helps reduce the cost of meetings and provides that same level of interaction

Cons: Number of video feeds, scheduling and over all impact of the software on the live experience could be improved.

Capterra-loader

GoToMeeting is great!

Jan 14, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of use is what I love the most. It is very easy to schedule your own meeting or join another. GoToMeeting integrates with our Outlook or Google calendar so that you are always reminded of your meeting and can connect with a simple click on the link provided. The quality of communication is good and it has many options when it comes to the settings and configuration of the meeting and access of participants

Cons: Very little to dislike. The price is great, I just wish the price provided more attendees with other clients offering unlimited attendees, etc. However, the software is better than those competitors so there's a give and take.

Overall: As stated in my prior answer about what I like best, I really like that the presenter can allow others to view their desktop. It makes for super easy trouble-shooting issues, which in turn saves me so much time by not having to attempt to explain things over the phone. Benefits include saving time, saving money, & finally saving me quite a bit of frustration.

Simple to use

Jan 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It was used by our software company to take control of our computer. It was easy to set up and use.

Great screensharing

Jan 12, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: I love the capability to screen share and present to clients. The ability to present in real time is a necessary feature for my job.

Cons: I have previously had some issues with connectivity. We typically use a separate conference line to bypass any issue.

Reliable, basic, and easy to use videoconferencing

Jan 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple to use as a basic video call/conferencing platform. Integrates well with Google calendar to allows you to add GTM links into calendar invites.

Cons: Only once have a wished I could poll the group I was communicating with, and GTM doesn't have the option for that.

GTM Usually Works for What We Need

Jan 11, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: GTM is simple to use and easy to share out with outside partners and stakeholders. When connection is established it's usually very easy to use to share content, video, and collaborate with multiple users.

Cons: In the past we've experienced connectivity issues which were hard to pin down to either our telephony provider or GTM. Most of the time this is not an issue but every once in a while there is an issue with lag and/or bad sound connection.

Used Go To Meeting to go communicate with global teams

Jan 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Go To Meeting makes communicating across time zones so much easier. I often had to have meetings with groups all over the world and rather than coordinating complicated conference calls and figuring out multiple time zones Go To Meeting made it easy. The screen sharing capability was also very helpful.

Overall: Easy collaboration with global team members!