GoToMeeting

GoToMeeting

4.5 / 5 1292 reviews

Who Uses This Software?

For businesses of all sizes with web meeting needs.


Average Ratings

1292 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $19.00/month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • GoToMeeting
  • www.gotomeeting.com
  • Founded 2004
  • United States

About GoToMeeting

Organize and attend online meetings, video-conference calls, online training's or presentations by enabling coworkers, customers and prospects to view any application running on your PC.


GoToMeeting Features

  • Audio / Video Conferencing
  • Brainstorming
  • Chat / Messaging
  • Contact Management
  • Content Management
  • Cooperative Writing
  • Discussion Boards
  • Document Management
  • Group Calendars
  • Project Management
  • Synchronous Editing
  • Task Management
  • Version Control
  • Action Item Tracking
  • Agenda Management
  • Attendee Management
  • Board Meetings
  • Committee Meetings
  • Internal Meetings
  • Invitation Management
  • Legislative Meetings
  • Materials Management
  • Meeting Preparation Tools
  • Meeting Room Booking
  • Minutes Management
  • Post-Meeting Tools
  • Scheduling
  • Travel Management
  • Voting Management
  • Application Sharing
  • Chat / Messaging
  • Electronic Hand Raising
  • On-Demand Webcasting
  • Presentation Streaming
  • Private Text Chat
  • Record & Playback Ability
  • Two-Way Audio & Video
  • Video Streaming
  • Whiteboard

GoToMeeting Reviews Recently Reviewed!


Capterra-loader

Solid and everywhere but could be improved

Oct 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This is very well designed software for remote meetings with audio, video, and screen sharing. I also love the companion product GoToWebinar that I've used for many webinars over the last several years. GoToMeeting has gained such good adoption that it has integrations everywhere with tools like Google Calendar, Chrome, Zapier, and others. We used GoToMeeting for years for internal meetings, sales calls--basically any meeting with remote participants. I've even used it to pull church members into my Sunday School class on weekends that are homebound because of illness. I like how you can create a persistent link that you can go to every time rather than having to set up a new link for every meeting. Just be careful if you're having back to back meetings with the same link--otherwise, you get the next audience showing up at the tail end of the current meeting. I solved that by creating two persistent links and alternating them when I have back to back meetings.

Price is right. When purchasing multiple licenses you can get the price down.

It's also very stable in almost every environment including mobile meetings so you can participate in meetings on the go. It requires a simple install that I've never had anyone have a problem with.

Cons: It takes more bandwidth than competitors like Zoom.us for similar functionality. Chat is limited to chatting within the meeting rather than creating chat rooms inside your company for teams to collaborate on then hop on a remote meeting. It's meant to be used every time you want to meet rather than an ongoing collaboration tool all of the time. I think they could learn something from Zoom about this.

In my previous customer service role, I conducted daily webinars with small groups via GoToMeeting.

Jun 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I appreciated the ease in which I could schedule a GoToMeeting and provide attendees with the link to attend. I was able to easily access that link again if I needed to remind participants of how to access the meeting. During the implementation of the meeting, participants receive an intro tutorial on how to setup their audio, etc. As I was aware of the information they were receiving, I would often type in the chat box and reiterate verbally what they would need to do to access their own speaker and more. It is valuable to be able to record the session via GoToMeeting and send that file to participants as a follow-up.

Cons: It is good to be mindful that your computer's updates can conflict with GoToMeeting's function. When my computer conducted certain updates, the volume on GoToMeeting would work for a minute or two during the beginning of the session and then it would stop working. So, if you incur an issue with GoToMeeting, keep in mind it could be something external to the actual software. It also takes a sequence of steps to be able to show attendees a recording during your session--the audio settings must be changed to allow for audio to be heard from the recording rather from your microphone.

Capterra-loader

Makes Training via the Internet Easy

Jan 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like best is that on the Gotomeeting dashboard I can see exactly what the other people see, so I know if my screen is not refreshing or if, when I use two screens, I'm accidently sharing the wrong screen.

I like that Gotomeeting can be viewed on a cell phone. This allows some of my viewers to watch the training or join a meeting from their phone rather than having to be tied to a computer or tablet.

I think the feature that allows me to make someone else a presenter while our meeting is going is super important because this means if there is a concept a participant doesn't understand or thinks is not working correctly on their end I can immediately make them a presenter and see their computer screen. This allows me to correct their actions, because I can see exactly what is happening on their end.

Cons: I dislike that Gotomeeting looks differently on Explorer than it does on Chrome. But it does work on both.

Overall: I am solving the business problem of training remote users without having to be in the same room. Gotomeeting allows me to do this very well. And, as I mentioned, it allows me to see their screen and/or their video camera while we are on the Gotomeeting. This allows for immediate problem solving and clarification of issues.

The Gold Standard for Web Conferencing

Mar 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I've been using GoToMeeting for at least a decade and it is still the gold standard for web conferencing for companies of all sizes. Our entire organization (sales, marketing, success, and support) all have licenses for scheduling screen shares and web conferences with leads and customers. You can share your screen, allow another person to share their screen, and even take control of another user's screen for troubleshooting issues, or training purposes. It is easy to use for those setting up and those connecting to a web conference. It has a number of wonderful integrations - the most useful being the Google Calendar plug in - which enables you to easily schedule GoToMeetings directly from a calendar event. You can also record sessions for replay later (helpful for training or demos).

Cons: It would be great if their recordings of screenshares were more compressed so that longer presentations weren't so large or the ability to integrate with a cloud based storage site to allow default a recording to go directly to an online location for sharing and playback.

Capterra-loader

Go To Meeting!!

Jan 27, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: GoToMeeting is a very good software to use for conference meetings and one on one meetings. GoToMeeting UI is seamless, easy to use software with quick connection to a meeting right away. Also it integrates with outlook and other email apps, so getting on a call right away has never been an issue. Moreover, when connecting to GoToMeeting its easy to connect without any issues, just requires a download of the extension in the browser. GoToMeeting price is reasonable i do not pay for it, my company does , but if you your own business then purchasing GoToMeeting is inexpensive. Moreover, GoToMeeting voice quality is very clear, i like how i can test my speakers and mic right before the call so there is not issues during the call.

Cons: I think if GoToMeeting would have updates go out very now and them it would be good; since there are rarely any updates to the software.

Overall: GoToMeeting has been very beneficial to use for me, since i used all the time to get on client meetings, GoToMeeting is very fact, reliable, and east to connect to a quick GoToMeeting invite via a meeting ID. GoToMeeting is secure when connecting to a call so there is not snooping or outsiders getting connect to. GoToMeeting is going to the right direction and many ppl are using, i see adds on television all the time.

I have used it for meetings with other office partners

Jan 29, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that it is fast. The videos of the people who participate in the meeting are good. It has many functions and is very complete for meetings with many people. If you are a presenter, it is possible to control the audio and the control of the participants, which makes the meeting easier to carry. I have seen that I can connect external microphones and external audios and the program connects them without problem. I can share a PowerPoint presentation and also a specific window. I like that I can use it on iOS and it works very well.

Cons: It is a complicated program to use for meetings with people who had not used it before. I noticed that when I use my Windows computer and the meeting there are Mac computers, the software is different, this creates confusion when we should give some assistance to someone who does not know it. The screen sharing controls are confusing. Audio and microphone are also confusing. The chat, I think it should improve. They should consider including a "blackboard" in the paid version. The program usually does not work the first time, but the last software downloads and this can be annoying when you need to join a meeting quickly. I have noticed that there is an error in the time zone, even though I put it correctly the system chooses another, it is confusing.

Overall: It is a program that has allowed me to share information and make work meetings in an effective way. It has saved mobilization costs for our staff.

We use GoToMeeting to showcase our software to potential clients

Sep 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: - Easy to setup
- Multiple phone numbers to call based on where clients are located
- Ability to record the session and send it to clients

Cons: - Sometimes the phone line doesn't sound very clear
- Some of our clients that aren't tech savy get stuck installing the app on their computer to attend the meeting.

Vendor Response

by GoToMeeting on September 08, 2017

Hi Babak, Thanks for the review. RE: Audio Issues - you might consider offering both a VOIP option and dial-in options in your meetings (we even have toll-free phone numbers you can offer prospective clients); we are our own "phone company" (CLEC) and should have very reliable options for you both in US and Internationally. As for connecting and having clients download - you can setup your GTM to allow users to connect via the "no-download option" - just need to log into your account online and select that option. Here's an article to review as well: https://support.logmeininc.com/supportvideos/gotomeeting/videos--key-features--gotomeeting-web-app And of course I would make sure to setup your personal meeting room, so people can just click on your custom link to quickly join the meeting. Thank you for being a loyal GTM customer, we are always seeking to make your experience with our products the best it can be! Will V. and the entire GoToMeeting Team.

GotoMeeting is one of the best conference call program.

Sep 14, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: GotoMeeting is one of the best conference call programs available as it provides ease of use and an excellent set of features like
Starting and joining a meeting is hassle-free, no codes or phone numbers to memorize and it inclueds amazing features l screen sharing,recording etc.
1) Easy to setup: Start you meeting with your favorite device, send out invites via phone, email or sms and start the call on the specified time.no hard phone set up needed, just click the link in the invite and you are good to go.
2)Very good mobile app: Join and host meetings on the go with the GoToMeeting Mobile app. The GoToMeeting mobile app is supported on Android, iOS and Windows so no matter what device you use you can connect with GoToMeeting. The app is absolutely free so it won¿t cost you anything to join others meetings, webinars or classes.

Cons: Price wise it is litter higher compare to other products
High Price: - GoToMeeting comes at affordable prices in itself but you have to consider that some of the paid subscription features with GoToMeeting
comes free with other competitors.

Overall: GotoMeeting is one of the best conference call programs available as it provides ease of use and an excellent set of features like Starting and joining a meeting is hassle-free, no codes or phone numbers to memorize and it includes amazing features l screen sharing,recording etc.

Best Video Conferencing Service in the market

Jan 27, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: GoToMeeting comes with Fantastic user Interface, simple to create meetings. Each meeting can have a custom URL to access the virtual meeting. One can try the service for free without providing the payment details. Further, GoToMeeting offers 60 day refund if you are not satisfied with their service. This shows their confidence in their product.
Using this service one can do share sharing, demos, remote trouble shooting, video conferencing etc. We also used their sister service GoToWebinar extensively for webinars and our product demonstrations as a part of our sales push. Both the products worked out well for us.
They also offer GoToTraining. All these three are different products.
Once you click on "Schedule a Meeting," you see a window that asks you to enter the name of the meeting, its frequency, date, time, and duration. Meeting participants have the option to connect using Voice over IP.
GoToMeeting comes Microsoft outlook and google calendar plugin. GoToMeeting is compatible with all major browsers in the market.

Cons: GoToMeeting does not track the attendees, it leaves it to your calendar software to do that job.
GoToMeeting does not have advanced features like raising a hand or polling

A perfect meeting assistant to make online meetings happen

Jul 23, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I have used Go To Meeting for more than 5 years (probably from early 2010) and still like this solution. As a business analyst and solution consultant, I have used Go To Meeting for product demonstrations, product walk-through, and also for rapid prototype reviews and found Go To Meeting as a tool which you can rely on. The quality of screen sharing and audio conferencing is a big plus. Loved the features- raise your hand, mute/unmute participants for Q&A sessions The stability is pretty good. I have conducted online meetings with 25 participants without any major issue. The scheduling is simple and seamless. Compatibility across platforms and devices is another notable merit. For small, medium and large teams, Go To Meeting can be helping hand as far as online meetings and conferencing are concerned. Recommend to go for a trial first and then choose the right plan.

Cons: Downloading Go To Meeting, every time is a pain. Sometimes while trying to schedule an immediate meeting, it will prompt for a new version, then download etc. There is definite scope for improvement in user interface. Occasionally experienced trouble over low bandwidth and some hassles over firewalls.

Capterra-loader

We rely on this almost daily, and it works almost flawlessly

Jul 25, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Love the Outlook integration, meeting recording, and screen sharing features. Including the GTM link in meeting invites works great for a wide variety of users. And for the price, has better audio / video quality than we've found elsewhere.

Cons: Hard to determine when it will happen, but sometimes audio will cut out, or clients will lose video. Likely a local Internet connection, but frustrating that it can't tell you that. Also, the new meeting recording in the cloud works pretty well EXCEPT for their transcriptions. It has a Botnik approach to AI. It doesn't know who is speaking, and gets about 80% of the words / context correct. Sometimes with hilarious outcomes, sometimes detrimental if you don't notice that the meaning was switched. Right now, their transcription is not trustworthy.

Overall: Often works great. Easy for clients (except Mac users)

GoToMeeting - easy to start and manage, the best tool for desktop support

Mar 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I use GoToMeeting three or more times a day for desktop support or training customers with Microsoft Dynamics NAV or related software. I am the secondary person in a support call, and need to have a tool that is quick, easy, and fully functional. Much more stable than TeamViewer, more functionality and scalable than Join.Me, and will not fail like Skype for Business. It is by far the best support / meeting tool I have used in my 30+ years of being a remote developer.

Cons: As long as you pay for the service, there are no cons. Only on rare circumstances has a customer not been able to run the web and/or desktop app, and that was more an issue with them, not GoToMeeting.

Overall: It is a one-stop shop for all my support and meeting needs for my job which largely consists of remote desktop support for customers or training medium sized groups.

it's very good connectivity tool to collaborate the people across the globe without travel expenses

Dec 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Simple and user friendly interface. Easy to create and join meeting sessions without training necessary and Attendees can participate without any cost, also we can use this software on trail basis of 30 days with maximum of 3 participants . lt supports Upto 100 Participants with paid version.

Cons: Lacks advanced meeting options such as polling.
Compatibility issues with Mac machines and sometimes Recordings are very complicated.

Overall: GotoMeeting is one of the best conference call programs available as it provides incredible ease of use and an excellent set of features. Starting and joining a meeting is hassle-free; no codes or phone numbers to memorize. Features include screen sharing, HD video, a downloadable mobile app for making and taking calls on the go, and more.
Audio and Video Quality with six conferencing streams and high definition video quality very nince and support service very good.

Best Online Meeting Software Available

Jul 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I've used close to a dozen online meeting software tools. GoToMeeting is by far the best. My requirements are very simple: I need to be able to create, schedule and host online meetings. Sometimes, I share a screen or webcam. Sometimes I dial in vs use the online audio through the computer. GoToMeeting is the easiest to use and works. Other systems I've used can do most of what I require, but don't have the best quality.

Cons: Although this is the best system for online meetings on the market, it is also one of the more expensive options. I've learned, however, that you get what you pay for with tools like this. I would encourage folks who rely on an online meeting system to do their daily business to swallow hard and pay up for this tool.

Overall: Easy to use, reliable online meeting software.

Meetings are made easy with GoToMeeting

Nov 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Setting up a conference call, meeting or webinar is easy and attendees join without any issues. There are less dropouts than previous solutions. It's great that we can share screens and change presenters if an attendee also wants to share their screen. It is great how it allows me to choose a timezone so that I can always be sure to get the time correct when inviting international users.

Cons: Sometimes it can take a while for the attendees audio to connect, but it's usually only a matter of a couple of minutes. It would also be useful if they had more countries with local teleconference avaialable.

Overall: We can set up meetings with anyone from all over the world. There is no confusion and we don't need to check whether they have skype of other means of connecting, with gotomeeting anyone can use it easily from all devices.

I used gotomeeting every day to meet with staff and customer groups

Apr 23, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It's easy to send a gotomeeting handle out to your meeting attendees. You can either create a custom one time handle or you can send your individual handle that can be used at any time (I found this most helpful when I needed to quickly get a few people on a call without much warning, I could just tell everyone to hop onto my gotomeeting handle, my company used your first and last name for custom handles.) You can also assign multiple hosts to a meeting which is great for if you have a busy schedule and can only make it for part of the meeting or if you get stuck in another meeting and can't make it at all - your other hosts can launch the meeting without you.

Cons: The audio can be a pain sometimes. It has an option to dial into a conference line instead of using your computer audio and we always do that option. The computer audio really struggles (even if your computer has a great microphone). I've had a few issues with the meetings freezing up but it could have been an internet issue. The biggest issue is really the audio problems.

Virtual Meetings

Dec 12, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: VoIP quality is almost always excellent, and if there is a bad connection it can usually be remedied via a quick disconnect and reconnect, easy to use controls for running meetings and granting presenter rights to others

Cons: No real cons, but the fact that it auto mutes you if you are not hosting gets a tad annoying as I always forget to unmute myself at first.

Overall: I telecommute and have been using GoTo Meeting for almost 6 years now. I've tried several other web meeting applications but I have found GoTo Meeting to have the best quality Voice over IP and the easiest set of controls to use over any of the other solutions I've tried.

Recommendations to other buyers: Check out the VoIP feature rather than the dial-in number. Maybe it is the fact that I live somewhat remote but the VoIP always sounds clear while the dial in number is often tougher to hear. I live and die by the VoIP capability.

I love the concept of GoToMeeting don't get me wrong, but I feel it is unreliable for my needs.

Oct 03, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Here's the thing I like most: the general idea of the software. The ability to hold conference calls and include audio, visual, video, recording elements, etc. is amazing. They do an overall pretty decent job, but I would like to see some improvements that I haven't seen over the past 2 years of using the software.

Cons: The things I like least are that the software is overall less reliable than what I require. I use this for business meetings that are highly critical to my company. I hate having to worry whether my call is going to drop (if the leader drops the call is lost!), if people are going to be able to easily log in, if people are going to feel naturally comfortable navigating, and if my "CLEAN" screen is going to remain clean. I used to use WebEx and I had my own personal call in number and PIN so I knew I could give everyone the conference number and it would just flow so easily.

Capterra-loader

Good for holding remote meetings and screenshares

Aug 08, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: One you have the application installed it's a fairly reliable way to hold meetings with remote people. Screensharing is generally reliable. The video features can cut out if you don't have a rock solid connection. I love the automatic connection into Google Calendar. One click and you instantly have remote meeting details added to the calendar invite for all attendees. It's better and easier to use than a competitor like Lifesize.

Cons: Some environments seem to have difficulty installing the application to the computer. I'd say video and audio reliability is inferior to a competitor like Zoom. Occasionally we've had the instability with the GoToMeeting platform that have caused meetings to not be able to start.

An amazing, user friendly product 75% of the time

Jan 25, 2018
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: When the product is working properly, it is extremely easy to use and fast. Screen sharing and transferring the screenshare to anyone on the call is extremely easy to use. Most all of my customers and prospects have used gotomeeting before and dont have any issues logging in.

Cons: -the desktop version often does not work, for me and many of my colleagues takes extremely long to load when trying to schedule a meeting off the desk top version
- I hate when you dial in on a touch tone phone, how it reads back to you the wrong passcode I entered. All I need to know is I entered it in incorrectly, not the incorrect number. I am usually in a hurry when dialing into a gotomeeting and this slows me down further.

My experience with this software has been to make work meetings from different offices.

Dec 14, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the stability and its operation, also its internet signal indicators, it is very useful to share screens as well as taking control of a remote screen or a presentation. It is very complete in the access and configuration options of the different audio and video elements. It has a very good quality in its communications, it consumes resources of moderate bandwidth, I like that it does not significantly affect the performance in the workstation.

Cons: I do not like that it is not so intuitive for the user, the program requires assistance from systems staff or empowered users. The chat system can be confusing in some situations. In some cases it is difficult for us to take the double screen function. The licensing system seems to me that it should be a little more flexible. The interfaces between different platforms have many differences and this affects the moment of installing the conference, so that the user is easily guided.

Overall: This software has benefited us in many online meetings. Especially between different countries and in meetings that we must share screen.

Capterra-loader

Well established and useful web conferencing solution

Mar 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to administer; simple user interface & user set-up; useful features; uses the same admin format as GoToMyPC, another tool we use (now called LogMeIn). Reasonable cost.

Cons: Sometimes it is hard to find the icon you want to use; the video component is more difficult to use than the rest of it, which has led to almost no adoption of the video component. Some of this is probably the fault of our users & equipment, & some is due to the app itself. I don't think that this app is any better than, say, WebEx, but for us it was less costly that WebEx for virtually the same functionality.

Overall: Standardized web and audio conferencing between our various office locations, & also with off site employees or contractors or consultants.

GoTo Meeting has allowed us to meet with customers remotely.

Aug 11, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Screen share and the ability to remotely connect to another computer is fairly simple. Being able to record meetings is also a great feature.

Cons: There are frequent connection issues. It's not always super easy to set up for the end users. Doesn't have a steady integration with Outlook.

Vendor Response

by GoToMeeting on August 14, 2017

Hi Katelyn, We greatly appreciate the feedback we see on review sites and we do take notice! There are multiple ways to connect to a meeting - including the no-download web-app, your mobile-phone app, and of course by downloading the app to your computer. More info can be found on our support site: https://support.logmeininc.com/gotomeeting Connections issues usually are directly a result of internet connectivity, but your comment is something that we continually are monitoring! Lastly both the OUTLOOK and GOOGLE integration are awesome, and I hope you can get that resolved because it makes life so much easier for setting and starting your online meetings. Thanks for using GoToMeeting! Will V.

A solid tool for conducting web conferences

Jul 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Real-time sharing of any type of applications, videos or audios between participants. You can schedule and conduct meetings with team members at remote locations with ease. The team members can access the application and attend the meeting via their mobile phones, desktop PC, tablets etc. The participants just need to click the ¿meet now¿ link to get connected. Integrated with Google applications, outlook, Zapier etc. The application is indeed a cost-effective one. You can also remind the team members about a scheduled meeting. The application is easy to use. Superb quality is ensured for conferences and calls.

Cons: The absence of polling feature. It is complicated to make recordings. The application doesn't keep a track about the absentees for a meeting. It is not very compatible with Mac devices.

Capterra-loader

An incredibly useful conferencing tool that takes calls to a whole other level. Love it!

Jul 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I loved the fact you can dial in and/or use your laptop audio and that even when you dial in, you can connect it to your meeting ID so you know who's talking. Being able to make others presenters is very helpful, as well as being able to have mouse control. This makes calls with prospects super easy since they can play their screens and we can just ask for mouse control and fix very easily what is wrong. A must-have tool for companies who are always jumping on calls, doing demos, and especially for technology companies. Also, being able to connect my google calendar with a GoToMeeting extension is a huge time saver when it comes to sending calendar invites.

Cons: Can't think of anything! I use this tool every day for over a year now and I love that it makes my job easier and saves me time.

Allows me to train with new employees remotely with screen share & also give remote presentations.

May 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Super easy to use and set up a GoToMeeting. User's you invite who've never been on the service can download and install the app in less then a minute and be in your meeting very fast. During a GoToMeeting you have the window with the presentation, and you have a separate pop up with a chat room where people can submit questions and get answers. As the organizer of the meeting you can decide if people joining are listen only mode or if they can also broadcast their voice to the meeting. You can also include other people in the meeting to have full access or limited access to the meeting and delegate other members of the meeting to field questions for the presenter.

There is the ability to record your goto meeting to allow invitees who missed out to follow up later and watch the presentation. I've only used this a few times and it's a handy feature to have.

I also use this software to do screen sharing with my staff when I am away from the office. The screen sharing helps me when training new members of the team or just being able to give a hands on demonstration of a process rather then trying to walk a team member through a process over the phone.

Cons: I seriously don't have any cons with this software. It performs exactly as I need it to and I've never had any technical issues or problems.

Capterra-loader

GoTo Meeting is typically a reliable screen share app, but it does have its seasons of issues.

Mar 29, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the intuitive interface as it relates to interacting with the attendees, passing presenter, and pause/resume screen.

Cons: This software can get unreliable during periods of time throughout the year. Sometimes GoTo will cause issues for attendees attempting to login, organizers having to back into their own meetings instead of starting them the traditional way, etc.

There can be issues of audio quality as well. Although in my experience, GoTo has always ended up fixing the problems (which typically results in a few months of solid service), the issues can last week's at a time. This gives you a low level of confidence in running meetings for those few weeks.

I use GoToMeeting every day to run product demos. It's easy to use, setup & even share screens.

Jan 18, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
Likely

Pros: I like the screen share & mouse control capabilities. This allows me to help a customer troubleshoot something by letting me see what's going on in their end & possibly even test it myself. It's also easy to run & setup a meeting.

Cons: I wish wish you could play videos with sound effectively.
It would also be nice if it took less CPU bandwidth to use GoToMeeting. It's possible that it's a problem with my computer, but it always slows down when I'm using more than one application on my computer, and I have to change the way I present.

Overall: This allows me to quickly & easily meet with & perform live demonstrations & troubleshoot software issues over the web. I use it every day & am happy with it.

With Go To Meeting, setting up calls is no longer a chore!

Mar 16, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: With Go To Meeting, starting meetings is super easy! Unlike some other competitors, you do not need to enter any special codes or meeting IDs. You can use a custom URL to access conference room, which makes it easy when all a user has to do is click on the provided link. Our employees caught on very easily, with very little training.

Cons: Video calls cannot be recorded. While they do offer a free option, to get all of the functionality you may need, you may have to buy into a pricier subscription.

Overall: Go To Meeting has been our go to program for setting up our conference calls. It has taken the 'hassle' out of meeting set up. We have had no issues with this program as of yet.

Easy to schedule meetings.. Sometimes flaky

Apr 13, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Setting up a conference call and/or screen share couldn't be much simpler. Login to the website, or desktop client if you've downloaded it and "Meet Now", or schedule in the future. You'll want a decent connection to the internet or you may come across lag in a screen share session and voice quality can diminish.

Cons: If you are on the lower end of a network connection, you can expect to have a 2-3 second delay when taking over the keyboard and mouse from a user. We've also noticed recently that the call quality seems to be flaky. I personally prefer other services, but this is paid for by the company so it tends to get used more often.

GoTo meeting is best web conference tool.

Feb 28, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: 1.GoTo meeting is powerful, robust and affordable for conference meetings; especially Software industry
2.UI is simple and realistic
3.Very user friendly and any one can create/schedule meeting
4.Supports across platforms Web, Desktop and Mobile(Windows, Mac, Android, iOS)
5.Build in audio features
6.Sharing screen to other participants and switching the presenter
7.Great tool for webinar's and training's
8.Easy to record meetings

Cons: 1.Edited Files can't be saved through GoTo meeting (OR) during meeting
2.Video conference is not that much good as competitors
3.Pricing is little high

Overall: Great tool for web conference meetings

Robust screen sharing tool, great fit for inside sales

Jul 06, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Once you get used to it, it serves as a powerful console for online meetings. It makes it easy to incorporate multiple screens, supports video, international dial-ins and recording functions. It's also a reliable platform for enterprise users who can't afford to have their meeting software freeze or close unexpectedly during important meetings.

Cons: It's definitely heavier-weight (read more complicated to use) than more streamlined tools like Join.me or Hangouts. One additional small point is that I've periodically experienced issues creating meetings directly in Google calendar.

Overall: Productivity and enhanced remote communication capabilities

My experience with GoToMeeting has been 'problem free'.

Jun 05, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The thing I like most is that when I have a software demo to show, GoToMeeting always starts right up, has no connection issues, and the best part is that they can dial right in using their phone, or the computer.

Cons: Sometimes when my clients are dialing in, the mention they can get the dialogue box out of the way. It's a simple click, however, a surprising amount of people struggle with it.

Overall: My clients can view my screen in real time, with no delay and in high definition. This allows me to show them how our software works, and in addition, if they are having troubles, I can have them show their screen as well. Without this product, my job would be ALOT more difficult.

Good but not ideal service for business communication

Mar 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: GoToMeeting is service with a good video quality. You will have an affordable high quality and convenient interface; even a new user will easily understand the toolbar and all the functions of GoToMeeting. You can communicate not only at work using a desktop but also on the road by your mobile phone. There is a personal meeting room, the ability to record meeting, drawing tools, sharing screen function and group chat, where everyone can comment and supplement the previous speaker. Most of our deals occur precisely through video conferencing and so that customers would be sure that we are a serious company, we needed a quality video connection. So you do not need to save on communication, I know for sure that GoToMeeting will not let me down at an important moment. I am almost pleased with the work of this software. I'm rarely have some failures with audio or video communication but satisfied with everything that the GoToMeeting developers offer us.

Cons: Many of my colleagues complained that the video and sound did not coincide a bit, it was inconvenient to work. But then, as it turned out, this problem was not in GoToMeeting, but in the lags of the Internet. When everything was set up, there were no more such failures.

GoToMeeting is very useful, but some recent changes have made it more difficult to use

May 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of getting remote teams together, the ability to record meetings, and the ability to transfer control so that everyone is able to actively participate and contribute are all factors that make it worth the money!

Cons: Recent changes make it open in a browser and you have to switch it to the desktop version manually and since then the webcams only work about half the time. I love G2M but this has been very sad!

Overall: We have a team that crosses 5 different states and we are still able to meet every single day with webcams and establish that interactive communication that many remote teams lose. The webcam alone does wonders for keeping everyone connected!

GotoMeeting allows us to have remote online meetings using just voice or voice and video.

Jul 18, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: *Video conferencing with multiple people makes conference meetings much more intimate. It allows for multiple screens (one for each person).
*Sharing screens allows people to do presentations and show reports so everyone can follow along.
*It has been used by us for interviews, training, and planning meetings.
*Users can phone in or use their computer microphones/speakers.

Cons: *It seems that there is always someone using it for the first time and they are confused and the first 5 minutes of a meeting is getting them acclimated. I think it is user friendly, but apparently it must not be intuitive because people seem to have trouble using it sometimes.
*There are glitches every once in awhile (like someone's computer microphone is too close to the speakers so there is echoing feedback). There are ways to work this out (like muting people), but it takes some experience to learn all of the tricks.
*We had a hard time knowing how to save the recording of our meeting before and the help topic didn't seem to help. I finally figured it out with trial and error.

Overall: This software has made many distant interviews and meetings more intimate to increase communication. The use of video conferencing and screen sharing allows for many attendees to see the same information and offer feedback. Admin user controls are helpful to guide the meetings/interviews.

My "Go To" for screensharing and group communication

Nov 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: GoToMeeting makes meeting with clients, staff, and vendors possible no matter where they are. I have attended presentations and staff calls while in the car (as a passenger) to my next appointment. The option to choose phone or internet audio, chat ability, screen presentation tools, and recording make GoToMeeting a powerful communication tool.

Cons: I wasn't ecstatic that I had to sign up for a separate subscription to get webinar abilities, but I do understand it.

Overall: We use GoToMeeting daily for screensharing, discussions, presentations, and everything in-between.

Recommendations to other buyers: Make sure your internet connection is reliable before sharing your screen.

Great tool for remote trainings and live demos

May 21, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: This tool is in use by a few departments at my place of work and it has done a a great job. It's allowed our employees to work closely with our clients and really give one-on-one trainings and demos. This has really made it possible for our customers to see our product first-hand and get a real feel for the product instead of just being told how good it is. They can SHOW the people how good it is by leveraging GoToMeeting. It's simple to use and setup and works quite well. Besides the very rare hiccup or connectivity issue, it's been a solid tool.

Cons: The only issues I've seen with GoToMeeting is the occasional network connectivity issue. Sometimes it's been a problem on our end, but there have been occasions where GoToMeeting is just down around the world. That's never fun. Again, this is extremely rare, so nothing to get worked up about. One other thing is their pricing model has changed and I'm not the biggest fan.

We used GoToMeeting as our primary conference call system for more than a year.

Feb 22, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: GTM was our primary conference tool for more than a year. We used it for status calls for all of our clients which is usually 20+ regularly scheduled calls each week. Overall, the tool worked well. It's easy to setup, the Google calendar integration was reliable and most of our clients had no difficulties with it.

Cons: The video conferencing feature is not as intuitive as something like Zoom. It seems to be an afterthought rather than an integrated part. This was one of the main reasons that we made the switch from GTM to Zoom. As 99% of our interactions with clients and internal team members is done remotely, video is vital to our business. GTM had less of a sense of connection between participants than other tools we've used.

Used for conference calls / collaboration between and across teams

Aug 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Free version is excellent
Voice quality constantly improving
Easy interface, many of our team members are non-technical people who would take a long time to get connected if this wasn't simple...
Calendar integration is great, I send invites with a single click

Cons: On the mobile version when getting a call halfway through a conference it will completely forget audio settings (for example - if it was connected to the BlueTooth headset) and if you're driving that's a big problem.

Overall: Excellent conferencing service, generally loved by all (technical and non technical people alike)

I find it to be one of the most practical applications to set up meetings quickly around the world.

Mar 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Fast and easy to set up, affordable and worth the money, it has multi-national toll free numbers to make it easy to have meetings with people around the globe, very practical and fun.

Cons: It doesn't allow you to record video calls and the video meetings are capped at 6. However, it's perfect and easy for a one on one meeting for a demonstration of a product . I like it and feel it's worth the money and use it almost exclusively.

Overall: Increased productivity while saving time and money; able to train and educate others around the globe. It's a smart and fun application , and very easy to use.

Great online meetings!

Nov 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Some of the things I love:
- generally excellent performance over the web. We develop CAD add-in tools, so our demos are graphically intensive, and GoToMeeting is always up to the task!
-the convenience of being able to share my desktop or simply one application
- being able to have recurring meetings set up with the same meeting ID.
- being able to have my customers share their screens and give me keyboard and mouse control

Cons: I'd love to have the ability to share files with meeting attendees directly through the GoToMeeting interface. As it is, I need to put the files in a Dropbox or use some other method to give them the files.

Overall: We've been using GoToMeeting since 2005. It's been extremely useful, both for demonstrating our software (for both sales and training) and for helping to identify and solve issues that our customers are having. There's no substitute for real-time collaboration!

Recommendations to other buyers: It's great! We've been using it since 2005, and it's always worked really well for us.

A competent and fairly reliable mainstay for online meetings

Mar 31, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Offers a good amount of features for meeting scheduling and attendance. Allows for the recording of sessions. Supports both phone calls and joining with speakers and microphone hooked to a computer. Has a decent mobile app allowing to join meetings from any mobile device. The browser extension is not required for basic meeting attendance and is easily and automatically installed when required.

Cons: Connection quality can be spotty in meetings, even when the internet connection is solid, causing voices to cut out or the video to drop out.

Capterra-loader

Gotomeeting allow us all come together.

Jun 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: GoToMeeting enable us run live training seminars ,with participants spread across different parts of the country. Participants are able to throw questions at us , just as we are able to do same.Our seminars are not disturbed by background -noise and the web conferencing is in high definition.

Cons: Will be great if there was a way to exchange files with our seminar participants. Also there is the tendency for this tool to easily become very expensive.As the more we have increases in the number of users of Gotomeeting ,the more we have to pay.

Simple and easy collaboration.

Jul 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that gotomeeting can be used on many levels. If you simply need a line where remote members can call into, you can use a meeting line without needing any additional software. The screen sharing is also fairly simple and effective, enhanced with chat and draw features.

Cons: For the most part - it's easy to enter a meeting without downloading additional software. However, once you need to share your screen you have to download an additional plug-in. I doubt there's a way around this, but it can be a block in meetings when one person realizes they have to download the plugin before proceeding (it doesn't take long to download, but still). Especially confusing if one party is on the web and another party is using the desktop app - there are some slight differences with the web app missing some features.

Overall: Simple collaboration with customers and remote team members.

Useful tool, but basic in its offerings

Mar 08, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: GoToMeeting is easy to log in to once you have done it before, but can be difficult to guide new users into due to the various download and verification steps. Easy to share screens, chat, and transfer between screens. Appreciate the update to showing the screen you are showing within the GTM panel (mitigates surprises and mistakes).

Cons: I have had many issues with the meeting line that you call into. Sometimes the calls fail, bad static, etc. Would also appreciate the ability to edit recordings, e.g., clip apart the recorded call.

GoToMeeting is still the easiest solution for online meetings!

Jun 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The pros of suing this software really lay in the fact that the software itself has been around for so long, that virtually everyone understand how to use it intuitively, both from the attendee side and from the hosting side. The dashboards are friendly, and there's rarely a technical glitch with installing their applet or with sound/video not working.

Cons: Once in a while, there might be an issue where it doesn't pickup your laptop's microphone, but that happens with EVERY SINGLE conferencing app out there - it doesn't matter which one you use. Also, sometimes the call quality on their computer audio line (which I guess is kind of a Voip line) is a little sketchy, especially if you're on airport wifi trying to do a meeting!

Overall: Still a great and well-recognized app for both attending and hosting online meetings of any size. I use it religiously and for the amount of value I get out of it, it's well worth the price tag!

Nice solution to organize team meetings

Dec 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: All in one solution - chat, audio, video, screen sharing, recording of the meetings, self-meeting rooms with static addresses as well as dynamic one-type meetings. And the ability to have a back-up/coorganizer of the meeting. This helps a lot of you're sick and cannot open the meeting bridge for an important organizational meeting.

Cons: The meeting room is being closed after 5 mins if the host gets disconnected. If it is possible to continue the meeting for 5 minutes, maybe they could just keep the meeting going till the last person goes out of the room/meeting?

Overall: It is really stable and has a good audio/video quality. The alike apps we used before had poor audio, and if you start video, the quality was just lost...

GoToMeeting Helps with Seamless Video Conferences

Dec 21, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I love that GoToMeeting is so widely accepted and it is really a seamless way of having conference calls. You can have conference calls with many participants. I've always found that this software does an excellent job with sound and video quality. Other video conferencing solutions can have much spottier performance.

Cons: I have had some trouble with my microphone on my MacBook Air. It works perfectly with other software, but I've found that with GoToMeeting, sometimes my microphone is not recognized. This can be frustrating.

From Positive to very Negative

Oct 11, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: It is simple. The ability to record, share screen, all those things very convenient to use. I like the side display

Cons: Did not like how it dropped attaching to calendars and GTM did not send out any notice. I feel since then they merged they have had poor customer service, unethical attempt to integrate new services and charge clients. Overall, customer relations is poor and has caused me to go look for another provider. I have experienced challenges with starting GTMs, especially with potential clients who have never used GTM.

Flexible meeting platform with many features

Apr 28, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: GoToMeeting has worked well for us for meeting with clients and scheduling online meetings that require screen sharing or higher elements of collaboration. I've also used AdobeConnect, however I do feel that GoToMeeting generally presents less technical issues than AdobeConnect. My favorite features of the software include the ease of recording a meeting, the ability to hand over screen control to an attendee, and the ability to join a meeting from your phone. Although other softwares offer the phone option, I do not feel that it's generally as smooth as a process as GoToMeeting.

Cons: Keep in mind that if you are paying the base rate for this software and only have one user on your account, you cannot have an employee use it or log in at the same time you are logged in to the same account. I understand why this protocol is in place, however it has caused some frustrating scenarios for our team in the past. I also do not like that the default for someone joining a meeting is to show them on their camera.

Not perfect

Jun 14, 2018
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: When it works, it's great. It's really easy to use and I love the screen sharing capability. Unfortunately things don't always work and it leads to problems - oftentimes I'm forced to reschedule the meeting entirely which is a huge hassle.

Cons: It doesn't always work. Screen share is down frequently, people aren't able to log in, calls drop, there are unbearable echos, firewalls at certain companies block the site. This is a constant problem for us. I opt for calling folks directly when I can.

Overall: Screen sharing for web demos.

GoToMeeting makes remote meetings easy

Oct 10, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how easy it is to start a meeting on the spot and invite others. Audio is usually very reliable. Screen sharing is easy and works well. I also like how easy it is to join a call from the app and how it syncs my calendar meetings automatically.

Cons: Video streaming isn't always that reliable and ends up being choppy and slowing down the audio as well. Audio can also be a challenge when some of the meeting attendees are in a large room but that seems to be more of an environment issue than a GoToMeeting issue.

Familiar for Enterprise Customers

Jun 23, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Today my company uses Google Hangout and Zoom. However, at my previous company we used GoToMeeting. It worked well because people were familiar with it. We used it for interview, sales calls, and training sessions. I would still choose it over other systems for large group meetings such as training sessions.

Cons: GoToMeeting has too cons. First, they required that we sign a multi-year contract. This prevented us from scaling up and down as our business changed. A 3-year contract for a startup is a non-starter. Second, I don't like having to download a client to get into a meeting. That is why we currently use Google Hangout and Zoom ¿ no user client required.

Used this software for meetings and for communicating with long distance team members

Jul 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of use. I also like that it seems to have a very reliable connection. It is very convenient to be able to talk to someone and look at them while at the same time showing them what you are doing on your screen; it is like having them right there in your office even when they are thousands of miles away.

Cons: While I find the program easy to use some coworkers have found it difficult to get their audio working when calling into a meeting.

Overall: Made teamwork with long distance teams much more effective,

Capterra-loader

Great experience for everyone that logs onto my screenshare

Jul 19, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is easy to use and very simple for my customer to put in the 9 digit code to view my screen. I also like how you can have a ton of people on the screen share if needed and be able to chat during the presentations. This is great for questions that come up.

Cons: Sometimes there are delays or the site is down, but other than that, it is a great simple software that I enjoy using.

Overall: It is great being able to get everyone on one screen share and demo our product. I also like how you can see all of your upcoming screen shares you have.

Have an international team? Get everyone together easily

Jun 24, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use, send out an invitation and people can join from anywhere. Fantastic reliability and service considering we will often have our "all hands" meetings with this platform, and can 100+ individuals simultaneously virtually connected from all over the world. Great and simple interface with all the features you would need to pass control of a meeting, call in/chat options, and video conferencing. Pricing is very reasonable.

Cons: If you get too many people (200+) you can start running into performance issues. Of course with that many people in a meeting you have other considerations, Im not sure if that still counts as a meeting or more of a presentation. Too many video feeds severely impacts performance, but that is to be expected.

Overall: Great interface, good pricing options, a robust piece of software...get a license you will not be disappointed.

Helps me do remote meetings. As a sales tool, it's amazingly helpful to close deals.

May 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like this category of software period, and GoToMeeting is one of the easiest and smoothest experiences for the guests. They don't have to install software, they can just view everything in their browser. That makes getting people on meetings faster and easier.

Cons: It could just be me, but I don't feel like they've added many features since the last big update where they added meetings in browser without the software install. Maybe there isn't much more to do, but just a thought.

Capterra-loader

Functional, but struggles on some browsers

Jan 10, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Works well for conference calls, allowing people from difference offices to weigh in on a project. Offers both an audio and visual component, as you can call in on the phone while viewing the presentation on screen

Cons: Doesn't work well on all browsers. We've experienced problems when using Chrome, in terms of maintaining a connection. Also, sometimes the audio drops out. In other cases, the audio is scratchy and fades

Overall: Able to communicate with different offices around the country, holding training sessions

A simple way to connect for small business, schools and organizations

Jul 11, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the advanced functionality of this product. Rather than a simple online meeting with video and screen sharing, you can interact on a deeper level with application sharing. Whether using this for my business and interacting with clients or using it with my son and his various teachers through his online school, I'm very impressed with how versatile this software is. GoToMeeting is a great solution for organizations, businesses and schools of all sizes.

Cons: As with all software that is more complex, there are some issues with this software which is easy to simple endure due to all of its benefits. The main issue that I have noticed is that sometimes the connection will break, or the service will lag. It is necessary to rejoin a meeting as the audio or video will refuse to connect properly. Again, this is a small issue and easily remedied.

Overall: Easily work with teams or one on one for the purpose of collaboration or teaching. Versatile and super functional software for business, organizations and schools.

Gotomeeting makes my tech life easy

Aug 07, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the screen sharing capability of gotomeeting. In my field, technical support, it makes it easy to share a screen and remotely help a user with their issues. It works great on Mac and Windows for most tasks.

Cons: No linux client! I have to run a windows or mac machine to be able to use this to it's fullest potential.

Overall: Being able to remotely assist end users with a pretty easy to utilize software suite is definitely a great boon to remote support providers. It's inexpensive and easy for end users to figure out as well.

I use this tool Daily for meetings

Jun 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: love the ability to start a meeting on the fly. as well as the outlook integration for scheduling. another nice tool is being able to record, give mouse and keyboard control and screen sharing.

Cons: sometimes it is slow to launch for someone who has never ran the software before. need to add more functionality on the mobile app side in regards to matching on the desktop side.

Overall: being able to host meetings from anywhere and being able to see what the other side is experiencing as well.

Capterra-loader

GoToMeeting is not a great experience

May 05, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: It does conference calls OK.
It does screen sharing and presentation sharing pretty decent.
Is able to share webcam on calls.
It has an app, that sometimes works.

Cons: Has heally annoying intro sound with every call that bugs everyone in the room after hearing it a million times.
Quite often would have call connectivity issues.
Screen sharing wasn't always the best quality.
UI/UX isn't all that great.
Feels like it's old and not keeping up.
App is buggy.

I use GoToMeeting all the time

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use, the audio quality is clear for me. Interface is very intuitive. I never have an issue. The sign in process is very quick.

Cons: not able to do drawing properly. there is a feature to draw on screen, but drawing with the mouse is pretty difficult and not legible. I like to see drawing tools for drawing square, circle, lines, type letters, and such on screen to assist with drawing without a pen.

Overall: I am able to collaborate easily with my co-workers.

I used Gotomeeting weekly to conduct weekly business reviews with my clients in the auto industry.

Apr 16, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I enjoyed being able to hold remote meetings as some of my clients and other attendees were on the East Coast and I was on the West Coast. I also found the recording feature extremely valuable for those who missed the meeting. I could send them a link and they could listen/view what I covered at their leisure. This was also effective for proof that something was said or a topic, such as a late project, was covered.

Cons: I didn't like the software installation required. If I used a different computer, or my guest hadn't used it before, it made it more difficult for them to join. I also thought the limitation (26 attendees) was a bit odd. I found myself splitting up meetings to avoid going over 26. This would occur in cases where I was conducting a training. Overall, still a great product.

Great for conference calls and remote teams

May 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love that this makes it so easy to communicate with anyone wherever you are. The company I work for has someone who works remote full time and Go To meeting has made it so easy for us to communicate. It pairs with outlooking to help you schedule a call as soon as you need. You can schedule meetings out as often as needed and provide conference lines for the year if needed. Super easy to share screens and video chat as well.

Cons: Sometimes the calls can be laggy. Sometimes certain settings reset and you have to readjust to hear/see. It can sometimes be a process to get logged in as well.

Easy and best quality

Jul 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We use GoToMeeting for day to day meeting with development team, Business team and Client meetings. The mobile app is so convent to dial in and organize the meetings from mobile.

Cons: I cant think of any of major cons.

One I can say is, on Mac OS its not keeping proper versioning, it downloads and make copies of multiple versions. If it can update current version to latest instead of keeping multiple versions, it would occupy less disk space.

Capterra-loader

Average Video Conferencing Software

Jul 26, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Gets the job done. Has the basic features most companies are looking for in video conferencing software. Has an easy-to-use Outlook integration.

Cons: For the number of options in the video conferencing space, you'd think this would be solved! However, GoToMeeting suffers from the same issues many of their competitors do - the software is a bit clunky to use, which gets tedious if you do many calls every day. It's fine to use, but definitely not seemless.

GoToMeeting helps connecting with world

Jan 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: GoToMeeting has been my best preference when talking to someone remotely. It connects easily and the Audio and video works great. It also helps with the chat and screen share functionality. very easy connecting with others using GTM.

Cons: The only thing which can be improved is downloading of application when joining a Meeting ID. Sometime if I send meeting ID to a friend who does not have GTM installed, it takes a while to download the software.

The most reliable meeting software I have used

Nov 14, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Once you figure out how to use GoToMeeting properly (just spend 15 minutes reading the documentation), it is very easy to use and very reliable. I have used a variety of meeting programs and would constantly end up with no audio, mic not working, and video calls dropping despite testing everything beforehand. GoToMeeting has not given me such issues and has remained a reliable and preferable option.

Cons: As with any remote meeting software, it takes a little figuring out the first time around. For instance, to change the presenter, you need to left-click on the name of the person and select the option. While this seems really simple, the UI did not make this obvious. I kept right clicking on people which would give me other options. So, buy it, and left click, and you are good to go!

Capterra-loader

Gotomeeting is the right tool to establish meetings of dynamic teams

Aug 15, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Without a doubt, GoToMeeting is an effective solution to the communication problem in work teams that are constantly moving and do not manage to match the agendas to set up a personal meeting.

The ease of being able to schedule meetings and be able to use resources remotely in order to establish better communication with one or several people at the same time, makes GotoMeeting a tool of great benefits.

Cons: In comparison with other communication applications, from my point of view, the cost-benefit is not proportional. However, the decision may depend on the needs of each team.

Overall: In my experience using the application, it has been very useful for me to be able to join a meeting with the work team in the company's meeting room, while I am on my way to another meeting with a client.

Capterra-loader

One of the best video meeting / screenshare applications out there

Jan 22, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to share your screen or setup a meeting with clients quickly. Can send out invites directly from the software. Most enterprise clients can install this, without IT involvement.

Cons: It's possible to leave this running at the side of your screen and continue sharing your screen once you've finished a meeting, it would be great if they made it more obvious that you're still sharing, to avoid any data leak or embarrassing conversations!

Easy web conferencing

Aug 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: GoToMeeting is used by just about everyone who meets online. I used to use other, free tools for web conferencing, but switched to GoToMeeting for the good experience. It's great to be able to call on the phone if the Internet connection is bad for whatever reason- that's been a lifesaver on several occasions. It's got good features for meetings, as well, such as screen sharing, video, audio, mute, and text conversations. I can't say that I'm passionate about GTM, but it does meet a definite business need reliably. My day would be worse without it.

Cons: When something goes wrong, it's difficult to tell what has gone wrong. No one ever knows whose connections are bad, which makes troubleshooting difficult.

Overall: It's the easiest, most reliable web conferencing solution I've found.

Best meeting software today

Jun 26, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use, multiple features and functionality that other meeting software does not have. Reviewing of recordings is super simple. Works well with equipment such as Jabra speakers, etc.

Cons: some user have said not easy to use - because they don't understand the tabs. Possibly there could be another view set up so that they would see how to connect Audio while in the meeting.

Overall: Ease of use, consistent behavior; i.e., audio and screen sharing.

Great product. Most know and used among our clients.

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to download and use right away. One of the original remote meeting websites and has been used with our company for almost 10 yrs. Syncs well with outlook and google calendars.

Cons: Can be expensive if you have a lot of employees tasked to using it. I wish the program sent reminders to the clients about an 1 in advance to the meeting as a reminder.

Overall: Great product for all size companies. Highly recommend if remote business is what you do.

Capterra-loader

The Best Online Meeting Software

May 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I've used GoToMeeting for over seven years. When we first started using it, we experienced a lot of dropped connections, audio and video issues, and general instability. That has all been resolved and I am happy to say that GoToMeeting is my GoTo web conferencing software. The UI is simple to use and easy for people to understand. The audio and video connect without any bugs. Everyone can see and here everyone in the call. I love using GoToMeeting because I know it will work for all parties and I don't have to worry about bugs.

Cons: In my opinion, the pricing is a little high for the basic plan. Its price per month for meetings with up to 10 people is pretty steep. There is a free version available with less features, so you can consider that as the starting place.

For Business Meeting - Switch to GoToMeeting

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, Quality of Audio, Video, and Screen share is good. Presenter can easily play or pause the screen. Users can use chat feature to send privately or public messages. Recording feature.

Cons: GoToMeeting recording converter take too little longer to convert the recorded video. Only organizer can record the meeting. If two users are using same login credential they both have to record separately (if at different locations).

Make the professional presentations and meeting in your business

Apr 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: GoToMeeting is the best choice for those who have some kind of online meetings or presentations with lots of people in their companies. Network loading is not so visible even with more than 10 people, everything works fine, without lags and things like this. When I first installed this program and allocated about three hours to understand how it works, in the next one hour I was already doing something else because the system and supporting team easily helped me to configure everything in about 60 minutes.

Cons: I had the only one disappointed situation when I tried to make a record of one of the first meetings of our company and this record was not saved. Maybe it was my mistake, I am not sure, because it never happened again, but still it was unpleasantly.

Capterra-loader

Easy to use and sleek UI... almost too sleek!

Aug 01, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Love the ability to setup outlook meetings via GoTo. The recurring meetings have been improved greatly. The simplicity of the control makes is very intuitive. The updates Citrix has done for GTM with the number of attendees makes this product a no brainer... the 24 limit used to be a con, now it is over 200!

Cons: UI is so sleek, I often find myself over thinking where things are. I always forget to record meetings, it would be nice to set a reminder or to record by default. It has been a while since I have needed support, but when I did use it I was underwhelmed.
This is not a knock on the product, but... Sales is a big part of doing business, but the constant inquiries about upgrading to one of their other products started to get annoying.

Overall: Online meeting made easy

As our needs and use expands globally, we are seeing more and more issues arise.

Jun 26, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Cross-platform compatibility is great. I can use G2M from the web or desktop, with almost the same experience. The number of ways in which I can join or start a meeting is great too - either by a custom code, a friendly name, or even having G2M dial my office phone to start the meeting. The controls are pretty intuitive for muting/unmuting, screen sharing, and web cam sharing.

Cons: The larger we roll out G2M usage, the more failures we see in meetings. We are seeing an increased amount of poor quality, dropped calls, and general technical issues. G2M has provided great support for us, but it appears to be a platform issue for how we need to use a meeting tool. With growing international usage, we are finding G2M to not be reliable enough for our needs overseas.

I use gotomeeting several times a week, it's a quick easy way to meet!

Jul 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: My favorite part of gotomeeting is the app. I love that I can link my outlook calendar to my gotomeeting app and I get alerts a minute before the call starts... And then I don't even need to look up the conference number... It pulls the call info from my outlook and logs me right in on my phone.

Cons: The biggest issue I've come across is having someone present on a call that isn't very familiar with the system... I've learned to give detailed instructions to have them make sure they use their audio pin and register for the call, rather than just dialing the conference number.

Vendor Response

by GoToMeeting on July 18, 2017

Thanks for the favorable review of GoToMeeting. Should you need anything further please feel free to check out our support page: https://support.logmeininc.com/gotomeeting So happy that you are getting the most out of the APP and our product!

Great product for conference calls

Jan 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: GoToMeeting contains everything needed for your conference calls. It allows the owner to record the meeting, make different presenters to share their screens and also incorporates a chat to ask questions or share information with the attendees.

Cons: It might be a little bit confusing at the beginning due to the interface and the way of connecting to the meeting rooms using a numeric code, but then it is easy to use.

Very powerful and high quality web conference tool for voice and video communications

Aug 02, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We have been using GoToMeeting for our daily status team meetings and for meetings with partners and vendors.
The feature that I like the most is it is quick to startup. Just click on the meeting link and within seconds you are on the meeting. The Voice and Video quality is very good and consistent. Manages to remain connected even during slow internet connections.
One unique feature that I did not see in other similar tools is that this tool allows you to do a screen sharing of your mobile screen allowing you to run demos of mobile apps from your mobile.

Cons: Few times I have experienced delays in the screen sharing or screen freezes for 3-4 seconds. May be due to internet connectivity problems.

This service was provided by employer for demonstrations to prospecting and current clients

Jun 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very interactive. Really liked how I was able to communicate complicated formulas and simplify for clients by sharing screens

Cons: At times, the system with lag during peak internet periods.. I was not sure if it was my bandwith that was causing the issues or goto

Overall: clients really liked to be able to show and tell what they are buying. Its a very good opportunity to ask questions on boths side to make sure all information that is important to the client is covered

We use GoToMeeting on a daily basis to conduct trainings with our new customers.

Feb 14, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: We use GoToMeeting every day and it is very useful and easy to use on our end. We use it for our trainings and new purchases and it is definitely helped us out over the past couple years!

Cons: I find that it is not very user friendly for our customers. It also tends to have a lag time for some of our customers.

I would love to be able to record the screen, for those who may not have been able to attend the training.

Capterra-loader

Easy to use screen-sharing and meeting application.

Jun 18, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It's easy to share your screen quickly by starting a meeting and sending the invitation link to someone. You can share specific applications, your whole screen, or a "safe" screen that doesn't show pop-ups or your task bar.

Cons: Sometimes the service was down. It didn't happen frequently, but it's always a bad thing to not be able to get into an important meeting that you're running because the service is down.

I use GoTo meetings almost daily, presenting projects to customers all around the world.

Aug 02, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: How easy it is to install, run, and share my screen, all while providing options for audio. We get a lot of compliments on how easy it is to interact via GoTo meetings, and how it helps our process.

Cons: At times, there are connection issues and audio problems, and when trying to interact with customers, makes it very frustrating.

Overall: We can work with people around the world in real time, without having to spend huge amounts in travel.

Excellent software for conference calls

Jul 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Allows multiple users to have a voice call. Also allows multiple users to have view the same material. Allows presenters to share their screen and for others to take control. Very powerful collaboration software.

Cons: Sometimes you need to download and install a plug-in to start a conference call which can be a problem if your IT department doesn't allow users to download software on their work computer.

Does It All

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: GoToMeeting is my go-to conferencing solution for every meeting we have. Not only is it easy to set up a large conference call, but it's also easy for those that have never used it on the other end. The only thing to worry about is making sure the users that are calling in have the software downloaded before the meeting starts to minimize delays. Nowadays, GoToMeeting is used by so many companies, it's almost ubiquitous. I never use other software if it's my call or meeting.

Cons: As with any conferencing software, you need to make sure all users download the software prior to the meeting taking place, or it could delay their entry into the call/meeting. Other than that, it's pretty intuitive.

Overall: Saves time, travel expenses and it's easy to use.

It 's a greate software

Jul 05, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: 1. I have used 'Goto meeting' for offshore and on-shore task cordination.
2. It has user friendly navigation.
3. Easy to schedule both short hours and long hours meetings at anytime and anyway.
4. I have used mobile application and liked a lot, it's aswsome performace.

Cons: No real cons, sometime audio issues while connecting through secure connections like VPN's apart from everything is good.

Online web conferencing for multi site business

Dec 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Go to meeting has always been a staple when it comes to online web conferencing. With having workers and clients at multiple locations it has been a life saver to allow us all to meet together in one location. The options of live web cams is great when you need a face to face meeting but also allows you to include those who may only be able to conference in via cell phone or landline at at once. With the ability to share you screen you can be sure that the right information is displayed when many different individuals are working on the same project. Additionally having web options available has been a great support for our business.

Cons: Because it is web based, you can have service interruptions or difficulties which may be due to server and internet delays.

Easy-to-use quality meeting tool

Oct 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: This meeting tool is super easy to set up and use. I like that it is also available without installation via different web browsers.

Cons: Sometimes it is frustrating that when I'm doing a call, the client cannot sign into GoToMeeting and I couldn't understand why or figure out a way to help them. It's probably due to the client company's firewall or security settings, but it would be nice to have a bit more instructions from GoToMeeting.

Overall: The benefits are not super huge. Because often GoToMeeting doesn't work with my client company's security settings, then we end up using Skype or WebEx or other tools.

Was expensive and not much better than competitors. Warning former user here.

Dec 05, 2017
3/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It was very effective at having high-quality meetings and they seem to be integration with every which was a plus.

Cons: We left because our team was growing and at the time it was costing much per user per month. We moved to another software that has the exact same features and cost lesser per user a month. Saved the company a couple grand a month. If it wasn't for the price we would have probably stayed.

A great way to hold virtual meetings!

Mar 18, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: GoToMeeting is fairly easy to set up and get running. I appreciate the ability to meet virtually with colleagues who are geographically dispersed. The ability to upload a slide set or other materials provides a visual element that helps keep our meetings on track, and is far superior to sharing materials through another medium and doing a conference call. Training and support materials are generally easy to find and helpful. Log in for meeting attendees is logical and easy. You can also record sessions for sharing later.

Cons: I don't have a lot of "cons" about this software as it generally meets my needs. There are some aspects of it that could be more intuitive (like presenting or screen sharing).

Overall: The ability to conduct virtual meetings with a dispersed group of colleagues.

The most professional option in the industry

Oct 17, 2017
5/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: The appearance has always been the most professional solution to video sharing. Never had an issue with a dropped call and has been the most prominent in the game

Cons: Ui and Brand are lacking progressive design and standards. There is a lot going on from a first time user perspective and I've had a lot of people have no idea what they are doing. This has led to drops in efficiency and wasted time.

Great for use at work. Meetings with screenshare. Works flawlessly.

Jul 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Can join any meeting with just one click on the meeting link
Meeting link opens very fast
Can join to the audio using computer or dial in - your preference
Works flawlessly on machines with limited hardware resources too.

Cons: Intermittent problems with International Toll free numbers - if at all required
Limited Video capability

Overall: Easy online meeting to collaborate with Clients and Internal Team.

With so many choices, I vote for GOTOMEETING

Jun 10, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I do several online meetings and have used or have attended several different platform. First how to access. Simply click the link and you are there. Chat is easier to use and the ability to just send it to all or just one. To switch from one user to another is one click. One company that I attend a webinar frequently switch from GOTOMEETING to another newer company. From the day they switch to 2 months after, there has been a constant problem. They finally switch back. If you have not tried it, I highly recommend you do.

Cons: When you are using your cell phone, it is hard to hear or be heard. In this time, most of us are always on the go and would be great if we do use our cell phones we are able to hear clearly.

Easy to Use, Interactive

Aug 05, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like Go-To Meeting because of the ease of logging in. It also shows who else is logged in with you, it allows for a chat-room style, or use of microphone, and you can record it and make it available for viewing later. You can also also run powerpoints on the screen for your attendees.

Cons: Sometimes I had trouble connecting my mic, but probably more user error than the actual program itself. However, I would just type in the chat box instead.

Overall: GoTo Meeting allows people to collaborate (for class or business) even when you cannot all be in one place, and records for those who could not attend in real time. This makes disseminating information to a large group much more efficient, and allows others from far away to participate. Also would be good for in business if you travel, but need to have a meeting with your colleagues who are not with you.

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Overall A Solid Service, but Make Sure You Use The Mobile App Only on Wifi

Jan 25, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Better than Skype or Hangouts for calls, plus includes needed features for presenting to a group or to run your standard business meetings. Calls are typically clear and very few difficulties in standard, non-mobile business environments.

Cons: It seems like there's ALWAYS an update to the software, which is a great thing but can cause some slow downs when you just want to jump into an impromptu meeting. Also, if you're using a mobile device and want to use the app, it's best to be on wifi. Have had repeated issues with using the app in conjunction with 3G, LTE or other cellular data services while on the road. (On a positive side, you can call in via mobile and it will prompt you to move the call over to mobile if the connection is slow.)

Capterra-loader

Easy to use online meeting software

May 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Excellent interface for both presenting content and remotely supporting users. The sessions are easy to set up and equally easy for users to connect to. I use this software every day and I'm thrilled to have it as a tool to use!

Cons: The client will sometimes launch in browser rather than the downloaded utility which prevents a user from easily accessing all the features available.