Best For

For businesses of all sizes with web meeting needs.

Product Details

Organize and attend online meetings, video-conference calls, online training's or presentations by enabling coworkers, customers and prospects to view any application running on your PC.

Contact Details

LogMeIn

https://www.gotomeeting.com

Founded in 2004

Located in United States

Starting Price

  • $19.00/month

Free Trial

  • Yes

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online

GoToMeeting Features

Brainstorming
Calendar Management
Contact Management
Content Management
Discussion Boards
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing
Action Item Tracking
Agenda Management
Attendee Management
Board Meetings
Committee Meetings
Internal Meetings
Invitation Management
Legislative Meetings
Materials Management
Meeting Preparation Tools
Meeting Room Booking
Minutes Management
Post-Meeting Tools
Scheduling
Travel Management
Voting Management
Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing

GoToMeeting Reviews

Overall
4.5/5
Ease of Use
4.5/5
Customer Service
4.5/5

Showing Most Helpful

Showing 50 of 5725 reviews

Showing Most Helpful

Showing 50 of 5725 reviews

Sort by:

Filter By:

Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Simeon R.
Developer
Information Technology and Services, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
3/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 20, 2019

“Easy and quality meetings”

OverallIn general I've a really good experience with GTM, the video/audio quality is remarkable, and the usability is excelent. In my humble opinion, is one of the best meeting software I've ever used.
ProsGoToMeeting deliver in general high quality in audio and videomeetings and most important provides really quick and easy way to setup meetings with your team or any other GTM user. It has integration plugin for GCalendar, which makes really easy to setup a "conference room" for a scheduled meeting and invite multiple attendees. The recording option really save your day when there are lots of topics to follow and no time for taking notes. It also have interesting features as indicating who is talking both when you're using video and when is just an audio meeting, which at some points is also really useful when you don't actually know all the attendees. Beside this it provides also regular features as other meeting software like written chat, presenting mode, and so on. An interesting feature of GTM is the possibility for setting up a conference where the attendees are muted and only the owner of the meeting o the authorized person is able to speak, useful for conferences with lots of people; and this state can be modified at any point, for example for the Q&A section. It also provide the option of setting up recurrent meetings without the need of using google calendar, and the possibility of invite extra people by just sharing an URL or a meeting code. Overall I've never had a bad experience using GTM for daily or other kind of meetings.
ConsThe only bad experience I had with GTM is when the owner of a recurring meeting is on holiday or leave the company, was almost impossible to change the owner in order to modify the meeting or cancel it. Only contacting with the admin team solved these issues.
Reviewer Source 
Source: Capterra
August 20, 2019
Avatar Image
David Y.
Managing Editor
Publishing, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
August 20, 2019

“Solid Performance and Reliability”

OverallI love using GoToMeeting for my team meetings. It's reliable and easy to use. We have tested out other meeting solutions including Zoom, but none compare to the ease of use found with GTM. Zoom meetings, for instance, have a much different interface, and very little is intuitive about the dashboard. Conversely, GoToMeeting's dashboard is easy to understand and follow. You can also easily change your user name within a meeting, so if you are on an informal meeting with team members you might just list your first name, whereas for a client meeting you can list your full name, title, etc.
ProsOur organization has used GoToMeeting for many years. It is a solution that enables individuals to connect via a url to a virtual meeting. It is ideal for companies that have remote staff or staff that travel frequently and cannot physically attend a meeting. This is among GoToMeeting's best features. Other advantages include the following: 1. It's very easy to assign a permanent meeting url to your team members. This is a great feature, because nothing is more annoying than having to create new urls for meetings. With GoToMeeting, you can use the same url again and again. 2. It's very easy to assign meeting control (i.e., switch presenter) to other members in the meeting. This is especially helpful when presentations need to be shared with others. It's also a great way to perform edits to presentations in real-time with team members who are not physically next to you. 3. Users can share their web cams. We sometimes make this obligatory, as it helps to ensure that those in the meeting are actually paying attention and not multi-tasking.
ConsYou have to make sure to switch your audio depending on how you join the meeting. If you join by phone but forget to switch your GoToMeeting dashboard setting to phone audio, you (and others) will hear a loud, ongoing each until you make this switch. Ideally GoToMeeting would recognize the source from which you are joining (phone or computer audio) but since it does not do this, it's best to get into the habit of switching this manually to avoid the loud echo.
Reviewer Source 
Source: Capterra
August 20, 2019
Jeffrey T.
Owner
Entertainment, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 3, 2019

“GotoMeeting Video Meeting with ease”

OverallBeing able to communicate with other people in my company and the ability to have it recorded, with being able to go back and see who said what and who was suppose to do what. Just the time of not needing to take notes is wonderful. Now I just print them out and highlight the important stuff. GoToMeetings has made my business look larger than it is when I speak with very large companies. When I set up a GoToMeeting with them they are very impressed. It also gives me the opportunity to demonstrate our products. It's so much better than having them go to YouTube to watch a video. At GoToMeeting I demonstrate and then they can ask questions there "real time." If they want me to change a parameter, I can do that, right then, "real time." So my experience over all is wonderful.
ProsThe people at GoToMeeting have made putting a meeting together simple and easy. I have used their product since it came out on the market. There are Individual mode where the video is on one person and everyone else is watching or you can place it in a group mode where you can see the faces of others in the meeting. No need to take notes GoToMeeting will record your meeting and transcribe it for you, then if you have items that were shown in a prsentation to them you can go back and make links they can go to. Meetings can be only one person speaking or it can be interactive with the presenter controlling who speaks when. The people at GoToMeeting are always one step ahead and the communication market evolves. You can watch, listen and speak through your computer or you can still call into an 800 number. I can't say enough about how easy it is to use the software, it only took me about an hour to review the features and felt comfortable that I could operate the software. They are a;ways coming up with new features.
ConsCons? What cons? I have to say I know nothing that would be a limiting factor except maybe the number of people you can view, but how many people can you really view on one screen. No honestly I would reccomend this to a business of two people that are in different locations to communicate back and forth as it records your meeting and transcribes it. So, no I have no con's
Reviewer Source 
Source: Capterra
March 3, 2019
Avatar Image
Samridh S.
Electrical Engineer II
Mechanical or Industrial Engineering, 501-1000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
February 1, 2019

“Virtual Meeting with Goto Meeting”

OverallI use this software almost on a daily basis to communicate with team members that are not situated in the same geographical location. It is the company wide go to software for all and it does make connecting with virtual teams much simpler. I think there is something for everyone in this software and it will only get better with time.
ProsThis software is extremely helpful when you are working with a team that is either located in different states domestically or different countries internationally. It is an online platform and browser based so pretty much very very easy to get started. Just setup a account, open browser, go to their website and log in. The software has made useful features but the ones that I have used and like the most are, - Setup Recurring meetings (so I don't have to go back and do it over and over again) - Switch between presenters (you can give authority to other participants and let them share their screen) - Give authority for keyboard and mouse (they can control your screen from their end which at times has been life saver for me) - Very easy to user user interface (All options are right there on the goto window and it can be either maximized or minimized) - Says who is speaking (When you hear a voice you can see on the bottom of the screen who is speaking at the moment) - Can have lot of participants ( I scratch the surface for number of attendees I can have during the meeting.) - Webcam option (Yes you can choose to enable disable webcam so others can see you) - Chat option (if you can't hear someone type a message on chat and see if they respond back) - Record (I haven't used this feature but i bet it would come handy when you do a massive presentation and not everyone can attend but you want them to see what they missed) I think it should satisfy most people and companies needs
ConsI have had many issues with this software. Some few times I have ran into these situations - I cannot hear the other person though I see them online - If I start meeting before the scheduled time it acts weird
Reviewer Source 
Source: Capterra
February 1, 2019
Bonnie M.
educator
Higher Education, 201-500 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 18, 2018

“I LOVE GTM!! (GoToMeeting)”

OverallI love GoToMeeting (GTM)! I teach online and hold live chats sometimes 3 nights a week. I have to sometimes use another program, and at times when it doesn't work I have quickly jusmped on GTM and it 'saves the day" every time! I love the new TRANSCRIPTION feature too! And so do my students. Granted it isn't perfect, but what speech-to-text feature is? I make sure to use GTM and introduce it to my students at least once per course. The following week I will switch back to the other program, and then I let my students vote on which program they'd prefer to use the following week - GTM wins every time! I have used other online VOI chat tools, but they seem to keep changing?! They "think" they're making improvements, but take away such a valuable feature as being able to share the moderator's entire screen?! Why?! Either that or their newer version cannot "handle" sharing the entire screen and errors out showing the same screen over and over again in a trail of overlapping screens that run off into infinity. GTM is just easier to use! Inviting attendees is even easy - just set up a future meeting and the email invitation is created for you! Easy peasy! I just took a another look at it again and played around with resizing and moving the feature windows and I even found something else about it that I didn't know before...so now I love it even more!
ProsBeing able to quickly and easily show my online students what I am doing, by sharing my entire screen/desktop, on my computer is so important! SHARING MY ENTIRE SCREEN regardless of which program I am using, or switching to, and to also have them see the pop-up or embedded windows (like scroll over Alt tags or edit menus & windows) is a must! Another program (that I will not name) recently changed that specific feature so if the moderator shares the entire screen an infinite trail of windows appears and no one can see a thing. I'll choose go to meeting every time if I have the choice between the two! Don't get me wrong - GTM does allow you to also share only one specific application/program at a time IF that is what you would prefer to do. I just need/prefer to share my entire screen.
ConsHonestly, the only thing I can think of is I wish GTM would allow the attendees to "raise their hands" to let me know they have questions, or that I have missed a text/typed question. Either that or just give them an icon that can be clicked on that rings a bells in my ear so that I know to pause and/or ask the viewers to type their question again. I can understand that some moderators might not want to allow such interruptions during a presentation, or during a specific time, but giving the moderator an ON/OFF option for it would work for everyone! The little icon/button could be placed right next to the MIC controls on the Attendees pane.
Reviewer Source 
Source: Capterra
September 18, 2018
Avatar Image
Garin H.
Founder and CEO
Computer Software, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
October 5, 2017

“Solid and everywhere but could be improved”

ProsThis is very well designed software for remote meetings with audio, video, and screen sharing. I also love the companion product GoToWebinar that I've used for many webinars over the last several years. GoToMeeting has gained such good adoption that it has integrations everywhere with tools like Google Calendar, Chrome, Zapier, and others. We used GoToMeeting for years for internal meetings, sales calls--basically any meeting with remote participants. I've even used it to pull church members into my Sunday School class on weekends that are homebound because of illness. I like how you can create a persistent link that you can go to every time rather than having to set up a new link for every meeting. Just be careful if you're having back to back meetings with the same link--otherwise, you get the next audience showing up at the tail end of the current meeting. I solved that by creating two persistent links and alternating them when I have back to back meetings. Price is right. When purchasing multiple licenses you can get the price down. It's also very stable in almost every environment including mobile meetings so you can participate in meetings on the go. It requires a simple install that I've never had anyone have a problem with.
ConsIt takes more bandwidth than competitors like Zoom.us for similar functionality. Chat is limited to chatting within the meeting rather than creating chat rooms inside your company for teams to collaborate on then hop on a remote meeting. It's meant to be used every time you want to meet rather than an ongoing collaboration tool all of the time. I think they could learn something from Zoom about this.
Reviewer Source 
Source: Capterra
October 5, 2017
John M.
Planning & Investment Analyst
Financial Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 12, 2019

“Collaboration at its best!”

OverallWith GoToMeeting we solve the problem of having team members be in different locations at the same time. Our team needs the full features of Microsoft Office and cannot use collaborative solutions such as Google Sheets when we are working on client deliverables.
ProsGoToMeeting allows me and my colleagues to collaborate and work together on complicated spreadsheets. It allows us to conduct internal meetings and even conduct client meetings with those who are out of state. We now even have an international client and it would be exceedingly difficult to give him a presentation without GoToMeeting. We use this tool every single day.
ConsThe Google Chrome extension is not quite as robust as the desktop version of the application. For example, we are unable to change the presenter for those using the Chrome extension and not able to obtain keyboard and mouse control. This is not a big deal but would be nice for those such as clients who do not need the desktop application but want to install the Chrome extension for convenience.
Reviewer Source 
Source: Capterra
September 12, 2019
David W.
Director
Non-Profit Organization Management, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
December 19, 2018

“When your remote meetings need more than video”

OverallWe love GoToMeeting because it's mostly simple and straightforward. Support for the product is great. Every issue we had was answered within minutes of our call. The pricing is adequate considering how many participants you can have on each meeting. Overall, I recommend GoToMeeting as gold standard right up there with WebEx and JoinMe. GoToMeeting is in my opinion more reliable and has easier setup.
ProsGoToMeeting is a staple service at my organization. We used Google Hangouts for simple video and screen sharing sessions, but GoToMeeting presents a more full-featured and polished product. This is essential for things like Board or executive level meetings where interactive white boards and the ability to shift who the presenter is are essential. GoToMeeting has native apps for Mac, PC, Android, and iOS. This is crucial for BYOD organizations or organizations that rely on volunteers. Features like whiteboard make it very easy to share and visualize ideas as they evolve. Having the ability to change who the presenter is and giving that person "remote control" of the meeting is also hassle free.
ConsThe look and feel of the service is not the same across all platforms. This makes it difficult to explain functionality to users when starting a meeting or if you need to give instructions on the fly. If you are on a Mac and the other person is on a PC and you are trying to remember how to hand off controls and can't remember how on the other platform, this is a real impediment to getting things done.
Reviewer Source 
Source: Capterra
December 19, 2018
Verified Reviewer
Civil Engineering, 201-500 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
July 31, 2019

“The best video calling service.”

OverallWith the help of this software now I am able to work even when I am not physically present. This makes my job very easy. And I have suggested this software to many of ny clients they also seems to be liking this tool. Honestly I am very satisfied on its features. I would highly recommend this to everyone who does international business.
ProsGotomeeting is a great tool for having online conferences and classes. I started using this software less than a year but within this short period of time I am quiet impressed by its uninterrupted video call services. Even I use this software to have one and one client discussions too. It has a facility to share the screen so that I can show the progress of the project to the client easily. It doesn't requires much technical knowledge and support. And the user interface is also pretty awesome. I have never done a massive conference so far. My maximum number of participants will be 10-15 people within this range this software functions pretty well. Unlike other video calling softwares here we dont need to create an invite link all the time, we can use the same link to get in over and over again. And also the video resolution and audio clarity is very good. For the future reference you can record the meetings as well.
ConsAccording to me there is no cons regarding this software. I hope to see many exciting features to come up in the future.
Reviewer Source 
Source: Capterra
July 31, 2019
Avatar Image
Gordon W H.
Digital Project Manager
Design, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
February 19, 2019

“A recognizable name, but basic features can be found elsewhere”

OverallThe business problem we solve with GoToMeeting is simple: we needed a solution that any of our external clients can easily access and join meetings with our teams from any device they might have. We wanted a solution which gives us and our clients a familiar feature set along with easy to use controls so we don't need to worry about spending parts of meetings waiting for people to install complex software just to join a simple meeting.
ProsBeing one of the biggest names in collaboration software, GoToMeeting's biggest advantage is that so many people are familiar with it, you don't have to worry much about encountering someone that doesn't know how to join or call into a meeting. There are some great features they have in the product that don't exist in any other platform, like sharing your entire mobile device's screen with a meeting in order to demonstrate a mobile app. On the off-chance you have a meeting with someone who has never used GoToMeeting before, the set up is simple and can usually be done in an unobtrusive way that doesn't run afoul with IT groups.
ConsI don't like the pricing model. It's an extremely robust product, but more often I find myself leveraging similar, albeit much more simple, functionality built into other tools to get much of the same result for internal meetings. For example, if I need to call a snap meeting with my team, rather than ask everyone to join my GoToMeeting, I simply start a call within our (paid) Slack channel and we don't need to worry about tying up the account for anyone else who might need to use it. For setting up a conference line, there are other more affordable solutions (sometimes free ones if you don't mind stability issues) on the marker which can accomplish this goal.
Reviewer Source 
Source: Capterra
February 19, 2019
PATTI M.
BUSINESS PROCESS MGR
Food Production, 201-500 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 19, 2019

“TECHNOLOGY HELPING BUSINESS'S GROW”

OverallI feel this is a must for every business big or small. Very convenient and user friendly. Great audio and visual quality. Trying to convince senior leadership to obtain a more Join a Meeting conference numbers. This will maximize productivity and cut down on face to face meetings that tend to get lengthy and get side tracked.
ProsI find this software to be widely used and is very easy to operate. This software make the miles in between you and your client seem null. Very clear audio and great that you can share the screen and even give control to a participant.
ConsIf I had to say anything negative I would say that when a participant joins the meeting others can see who joined but maybe it can be improved so you don't hear everyone speaking at once when they join at the same time
Reviewer Source 
Source: Capterra
August 19, 2019
Verified Reviewer
Non-Profit Organization Management, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 13, 2018

“Great tool to having meetings with people all over the world anytime.”

OverallI use GoToMeeting on a regular basis to have meetings with coworkers and colleagues and it is mostly flawless for those purposes. Meetings sometimes get delayed due to someone having an audio or other connection issue but not often enough for it to be a big problem. One of the most valuable uses is for remote presentations. We hold conferences and judging events where the presenter is unable to be there in person so using GoToMeeting, they are able to present their PowerPoints and interact with the audience in real time almost as seamlessly as if they were there. My biggest recommendation is to always test important meetings and presentations where time and presentation are important factors with the actual connections and computers that will be used at the time of the actual meeting.
ProsIt is very easy to schedule meetings, alert participants and add meetings to your calendar. Once meetings are started, there is a useful tool that helps you make sure your audio and video connections are working properly. It is great that there is an option for using computer audio or calling in over the phone. Almost everyone in the business world if familiar with using this software and it seems to have compatibility across the board with all the computers I've used. The ability to allow any participant to become the presenter and share their screen is extremely valuable.
ConsSometimes, even with the audio/video tool, I've run into issues that take a while to figure out. There might be a setting to turn it off but when you have back to back meetings, one meeting could be interrupted with a loud alert for the next one. Obviously, as an internet based tool, it is only as good as your connection so audio and video quality could suffer significantly with slower connections.
Reviewer Source 
Source: Capterra
September 13, 2018
Sarah A.
Customer Success Manager
Information Technology and Services, 501-1000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 21, 2019

“Easy to use and works well with Gong!”

OverallI've used WebEx, Join.Me and GoToMeeting for work. GoToMeeting is by far the easiest and has the fewest issues when customers or myself are trying to log in. Watching back my call recordings, it's not pixelated or laggy which is amazing! It helps me provide a quality call with my customers and prospects.
ProsWhat I like the most about GoToMeeting is the ease of use. It's easy for my customers to join my meeting and easy for me to provide them a recording after. It's also nice that I can pass the presenter role to others on my team or to the customer if they need to show me something.
ConsThere's been a couple issues where my customers haven't been able to log into the GoToMeeting link and that's been a challenge. Overall, it's worked about 99% of the time.
Reviewer Source 
Source: Capterra
August 21, 2019
Elizabeth E.
Health Educator
Health, Wellness and Fitness, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
3/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 21, 2019

“Go To Meeting serves my fertility and childbirth coaching practice well”

OverallI am able to meet with my clients virtually which helps geography, illness, and winter weather not be as big of an issue. I am glad that it integrates with Acuity, another software system that I use.
ProsI am grateful that this software allows me to securely speak to potential and current clients of my programs. I like how interactive it is in allowing me to screen share and even manipulate the screen (pointing/drawing) so it is an interactive experience.
ConsOnce in awhile there are slight malfunctions with audio or video, but these don't tend to last long.
Reviewer Source 
Source: Capterra
July 21, 2019
Avatar Image
Jahangir A.
Administrative Support Executive
Computer Software, 201-500 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
September 24, 2018

“Click and start your meeting!!!”

OverallMy CEO and other HOD's always prefer to use Goto meeting to make the external meeting due to easy connect feature and external participant doesn't need to register. Also, all interview candidate, one to one external meetings are pretty flexible via Goto meeting. But for group meeting like internal including customize feature is not availale to this platform. Overall it has a significant value till now to my company to particular type of conference. I do personally use especially when I need to connect remote people where internet connection is very poor and the y can join via dialing .
Pros1. A simple sign feature & sync with your calendar 2. Once you are signed in, share the code with the link or share the number including meeting code. 3. No hassle to join in if you have an invitation even no need to register. PC or Phone whatever you can join 4. If Internet speed is good than very clear voice and even HD service. 5. Due to easy to connect without register, employees love this platform
Cons1. Sometimes, I found at least 2/3 times its logging into account due to an unknown error 2. One I call the customer support their solution is not working sometimes. Means it has some bugs 3. UberConference, Google meet, and other available online apps have the easy feature which is similar to Goto Meeting. Like customization for own company.
Reviewer Source 
Source: Capterra
September 24, 2018
Paige E.
Associate Director of Outward Bound Professional
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
June 21, 2018

“In my previous customer service role, I conducted daily webinars with small groups via GoToMeeting. ”

ProsI appreciated the ease in which I could schedule a GoToMeeting and provide attendees with the link to attend. I was able to easily access that link again if I needed to remind participants of how to access the meeting. During the implementation of the meeting, participants receive an intro tutorial on how to setup their audio, etc. As I was aware of the information they were receiving, I would often type in the chat box and reiterate verbally what they would need to do to access their own speaker and more. It is valuable to be able to record the session via GoToMeeting and send that file to participants as a follow-up.
ConsIt is good to be mindful that your computer's updates can conflict with GoToMeeting's function. When my computer conducted certain updates, the volume on GoToMeeting would work for a minute or two during the beginning of the session and then it would stop working. So, if you incur an issue with GoToMeeting, keep in mind it could be something external to the actual software. It also takes a sequence of steps to be able to show attendees a recording during your session--the audio settings must be changed to allow for audio to be heard from the recording rather from your microphone.
Reviewer Source 
Source: Capterra
June 21, 2018
Eric T.
Director of Marketing & Sales Operations
Mechanical or Industrial Engineering, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 18, 2019

“Online Meeting/Conference Call Superstar”

OverallThe biggest business problem we solve with GotoMeeting is handling support issues. Very easy to show examples instead of trying to write an explanation of the issue.
ProsGotoMeeting is very easy to use. Even the most inept technology user can utilize GotoMeeting efficiently. We use it for all meetings, it is very cost conscious and our sales team loves it. I also work with several vendors and their support teams. It is so beneficial to be able to show something you would have to write a book to describe.
ConsI think if the price came down a little, I think your customer base would increase especially for smaller organizations. I have had to defend our bill several times to the executive team.
Reviewer Source 
Source: Capterra
July 18, 2019
Avatar Image
Yomi S.
Customer Service Manager
Management Consulting, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 28, 2019

“A Live Meeting without been on site”

OverallWell, if you want to talk to your all your staff and they are not in a location, GoToMeeting is a way to connect to all of them at the same time. This saves energy, time and cost less. You can connect to your friends and colleagues all at the same time and do a meeting without physically being in same place. I really enjoy this experience using it. It is super cool.
ProsGoToMeeting is very essential in my organisation. We use it every week when we talk to our facilitators for a training program. I love the fact that I can show others my screen as I present a training or explain what I am trying to show others to understand. It can also accommodate so many of people at the same time while I present. I do not have to go to a far location to be in a meeting. Whenever an urgent meeting is needed, GoToMeeting is very handy and we all get the details in full. It also has a place where you can mute while the presenter is talking and a place where you can type questions without interfering with the speaker as he/she is still talking. It saves time, money and stress getting everybody to be in a location for a meeting or a seminar.
ConsIt takes some time to join in the meeting. When the link is sent, it takes a while before it logs you in. Also most time I get to type in when not able to hear what the presenter is saying. I think there should be a way to mute people as an admin without the person releasing himself/herself unless the admin does that. It makes the mute button useless. Without the internet, it is not accessible.
Reviewer Source 
Source: Capterra
June 28, 2019
Shikha V.
HR Manager
Staffing and Recruiting, 201-500 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
March 18, 2019

“GoTo Meeting-Your GoTo Idea for all conferences and meetings”

OverallThe overall experience has been fine so far but they can improve on certain things to make it better as there are other competitors in the market.
ProsGoTo Meeting is an online platform which provides the facility of virtual meeting with your offshore team, client and vendors. It is an extremely beneficial and easy to use tool for communication. I have been using this tool for almost 2.5 years now to communicate with my vendors and clients. It creates a seamless platform for presentation to the team who is situated offshore. There is no limit to the number of participants and you have the ability to switch between the presenters anytime. You can move the control tab (with option to present, mute and webcam) to the left or right side of your screen, basically as per your convenience. It highlights the icon of the person who is speaking while presenting. It also provide an option to chat and write any important query in the middle of the meeting. It also lets you record your meetings
ConsBeing a virtual conference/meeting software, it's imperative that the audio and video option is fluent. Sometimes, there are audio issues when the number of presenters are more. The customer support team is little slow and sometimes the person on the other end is not aware of the issues and results in delay in response to a query. There are other options available in the market which are comparatively easy to use. You have to be really verse with the software in order to use to efficiently. Someone who is not tech savvy would find it little difficult to operate.
Reviewer Source 
Source: Capterra
March 18, 2019
Verified Reviewer
Marketing and Advertising, 201-500 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 6, 2018

“Slightly out of date, but still a great video conference tool”

OverallIt's reliable, it allows me to share any type of file, and the device works with any type of web browser (on any device). GoToMeeting not only simplified video conferencing, it enhanced it. This was particularly true for presentations, which were often clunky because I would need to email the powerpoint file separately from the video conference call- so this centralized the whole process as a one-stop shop.
ProsGoToMeeting is a great program in a professional setting for a number of reasons. For starters, video conferences are easy to create and organize with shareable links that can be added to calendars (with reminders) at the click of a button. Then factor in that GoToMeeting is accessible with PCs, tablets and smartphones, and it makes organizing meetings so easy that it becomes a go-to program. Finally, creating and delivering presentations with the program is so easy and good that I end up inventing reasons to use the program for every meeting- and turning as many meetings as I can into video conferences.
ConsAside for the occasional lapses in audio quality, lag times and glitches, the chat function is not as easy to use as it should be. Meetings also can't be recorded (at least not with the most recent free version). And it is expensive.
Reviewer Source 
Source: Capterra
December 6, 2018
Avatar Image
Cal T.
Mgr of Client Education and Inside Implementation
Computer Software, 501-1000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
January 6, 2018

“Makes Training via the Internet Easy”

OverallI am solving the business problem of training remote users without having to be in the same room. Gotomeeting allows me to do this very well. And, as I mentioned, it allows me to see their screen and/or their video camera while we are on the Gotomeeting. This allows for immediate problem solving and clarification of issues.
ProsWhat I like best is that on the Gotomeeting dashboard I can see exactly what the other people see, so I know if my screen is not refreshing or if, when I use two screens, I'm accidently sharing the wrong screen. I like that Gotomeeting can be viewed on a cell phone. This allows some of my viewers to watch the training or join a meeting from their phone rather than having to be tied to a computer or tablet. I think the feature that allows me to make someone else a presenter while our meeting is going is super important because this means if there is a concept a participant doesn't understand or thinks is not working correctly on their end I can immediately make them a presenter and see their computer screen. This allows me to correct their actions, because I can see exactly what is happening on their end.
ConsI dislike that Gotomeeting looks differently on Explorer than it does on Chrome. But it does work on both.
Reviewer Source 
Source: Capterra
January 6, 2018
Avatar Image
Jon Q.
IT Manager
Construction, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 30, 2019

“Easy & Simple Meetings”

OverallGoToMeeting is one of hte easiest conferencing software packages out there. It is easy to use and just works.
ProsGoToMeeting has a simple interface and it is very easy to use. You can easily create meetings and have custom URL, video recording and transcription. Much Easier to use than other competing products such as WebEx. It is always great when the meetings software is not causing problems during your meeting!
ConsWould like some aditional options and features that some of the other meetings products have, such as Polling and Webinar.
Reviewer Source 
Source: Capterra
July 30, 2019
Ashwin D.
Research Manager
Non-Profit Organization Management, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 23, 2019

“Excellent communication platform”

OverallEffective communication platform need
ProsEase of setting up and the plugins that are compatible with outlook.
ConsThe person setting it up has to start the meeting before everyone can join in.
Reviewer Source 
Source: Capterra
July 23, 2019
Verified Reviewer
Public Policy, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 25, 2018

“I love GoToMeeting”

OverallGoToMeeting has helped my team and I connect with clients and leads in all stages without having to leave our office space. The ease of use gives us the opportunity to have back to back meetings since all you have to do is click on "start" and in a second you are at your next meeting.
ProsI love GoToMeeting. It's easy to understand and you can get the hang of it on your first go. The whole system is self explanatory and you don't need to go through a manual to learn how to use the basics. It can generate a new link for every conference call that you schedule so that no two meetings collide - imagine your 3:00 pm getting into the conference call 10 minutes early only to then walk in on your 2:00 pm meeting that hasn't finished yet. The video quality is good and it doesn't lag your computer and you can easily record the whole meeting to take notes afterwards.
ConsThere's really not a negative thing I would say about GoToMeeting. The only issue I would have is the bill. My team and I use this for business meetings so paying the yearly plan is no problem with us since it helps us gain money. But if you need something free and don't mind not having quality features then this is not for you as they only give you a free 14 day trial and then you'll have to pay to continue with it. I wouldn't use this if I ran a non-profit organization.
Reviewer Source 
Source: Capterra
October 25, 2018
Perry F.
Marketing and Communications Manager
Financial Services, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 4, 2018

“GoToMeeting Review”

OverallThe support team has been great and it has helped us realize our meeting potential. Overall GTM is a great asset to our company and we do not plan to explore other options. Call quality is reliable and that is the most important thing we can ask for.
ProsGTM has improved our inter-office communication vastly. Having a team spread across 4 states and 2 countries it is imperative that we have a reliable meeting tool. We liked it so much that we began using it with our SaaS subscribers for support and sales, as well. The interface is easy enough to use and for less tech savy users, we can register them for meetings and send them a single link to click that will automatically downlaod the meeting agent and allow them to initiate a call. We especially like being able to share screen/mouse control to help work through any support issues.
ConsThere is no ability to lock individual meetings. If we are scheduled back to back, and we are not using one of our unique meetings (which sometimes has to be the case) then there is a risk that someone hops into the meeting early and interferes with our current call. Also, the tool is slightly expensive for what you get.
Reviewer Source 
Source: Capterra
October 4, 2018
Avatar Image
MD Masoom R.
Sr Executive Sales and Research
Information Technology and Services, 501-1000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
July 27, 2019

“Indeed a great conference meeting tool”

OverallMy overall experience with GoToMeeting is satisfactory, it gives me simple user interface and amazing video and audio quality that I like about it.
ProsI am using GoToMeeting daily for video conferencing and E-meeting with clients. I like its video and audio quality the most because sometimes I feel that I am not virtually talking to someone, it feels like face to face meeting and this the best thing that I like about it.
ConsThere is one thing that I like least about it and that is sometime GoToMeeting stops working when the internet gets slow but overall I am very happy with this product.
Reviewer Source 
Source: Capterra
July 27, 2019
Michael J.
Manager
51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: SoftwareAdvice
March 12, 2018

“The Gold Standard for Web Conferencing”

ProsI've been using GoToMeeting for at least a decade and it is still the gold standard for web conferencing for companies of all sizes. Our entire organization (sales, marketing, success, and support) all have licenses for scheduling screen shares and web conferences with leads and customers. You can share your screen, allow another person to share their screen, and even take control of another user's screen for troubleshooting issues, or training purposes. It is easy to use for those setting up and those connecting to a web conference. It has a number of wonderful integrations - the most useful being the Google Calendar plug in - which enables you to easily schedule GoToMeetings directly from a calendar event. You can also record sessions for replay later (helpful for training or demos).
ConsIt would be great if their recordings of screenshares were more compressed so that longer presentations weren't so large or the ability to integrate with a cloud based storage site to allow default a recording to go directly to an online location for sharing and playback.
Reviewer Source 
Source: SoftwareAdvice
March 12, 2018
Avatar Image
Rob R.
Partner
Computer Software, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
June 6, 2019

“Best Video Conferencing Software”

ProsThere are so many options for video conferencing and lots of them are the same. But personally I like G2M the best because its happened to be the most robust and seems to offer the best quality of video and audio. Lots of other conferencing software is the same but they will crash, have longer delays in video / audio, have super long confirmation codes etc. I also really like that I can have a vanity URL (with a paid account) that I can always use to fire up a meeting at anytime (i.e. http://gotomeet.me/<my own url>. This is super nice for just firing up ad-hoc meetings or the like. Recording sessions is easy and I love that they have the ability to "lock" a given session which prevents unwanted access from people when you have back to back meetings with different groups using the same dial-in information.
ConsAfter you record a session the video has to get translated to the right format. this can take a long time depending on your hardware, length of the meeting, etc. To be fair this is the case with most conference software options. But just something to note. Also, the mobile apps are good for using G2M on the go or sharing your mobile screen but they are a little clunky. Particularly if you use your actual phone to dial in but then use the mobile app for screen sharing. On an iPhone you'd have to constantly switch back and forth between the apps to mute and unmute.
Reviewer Source 
Source: Capterra
June 6, 2019
Avatar Image
YagneshKumar P.
Software Engineer
Hospitality, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
January 27, 2018

“Go To Meeting!!”

OverallGoToMeeting has been very beneficial to use for me, since i used all the time to get on client meetings, GoToMeeting is very fact, reliable, and east to connect to a quick GoToMeeting invite via a meeting ID. GoToMeeting is secure when connecting to a call so there is not snooping or outsiders getting connect to. GoToMeeting is going to the right direction and many ppl are using, i see adds on television all the time.
ProsGoToMeeting is a very good software to use for conference meetings and one on one meetings. GoToMeeting UI is seamless, easy to use software with quick connection to a meeting right away. Also it integrates with outlook and other email apps, so getting on a call right away has never been an issue. Moreover, when connecting to GoToMeeting its easy to connect without any issues, just requires a download of the extension in the browser. GoToMeeting price is reasonable i do not pay for it, my company does , but if you your own business then purchasing GoToMeeting is inexpensive. Moreover, GoToMeeting voice quality is very clear, i like how i can test my speakers and mic right before the call so there is not issues during the call.
ConsI think if GoToMeeting would have updates go out very now and them it would be good; since there are rarely any updates to the software.
Reviewer Source 
Source: Capterra
January 27, 2018
Jordana H.
Executive Assistant
Non-Profit Organization Management, 201-500 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 13, 2019

“GoToGold if you ask me”

OverallThe ease and functionality of GoToMeeting is a winner in my book. It makes me look like a techie, I've never experienced any type of glitch; it ALWAYS works. We can share our documents and even use the web functionality of GoToMeeting, which begs me to wonder why do we ever need to meet face-to-face anymore!
ProsOne of the major functions of an executive assistant is to set up meetings, I mean a lot of meetings. Often one or more attendees need to call in, as they can't meet in person. I've used other similar types of software as well as our business conference phone, which only allows for voice calls whic isn't ideal. Since using GoToMeeting we don't even use our own conference calling option. It's always GoToMeeting 1st.
ConsIf it's not broken...don't try to fix it. I've been using for several years and I haven't found anything to date that I don't like...so as they say...if it's not broken....
Reviewer Source 
Source: Capterra
September 13, 2019
Avatar Image
James D.
Recruiter
Information Technology and Services, 10,001+ employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Features
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
July 20, 2019

“One of the best meeting softwares”

OverallIt has been great, helping our meetings to go on as planned.
ProsI love that it doesn't have a lot of defects and errors and meetings go as planned. I say this because InterCall caused so many problems on a daily basis that going back to GoToMeeting was awesome. The interface is good and we can use the software or the web interface or even the mobile app that has never given me trouble.
ConsThere aren't too many cons to this product. It works great. I guess they could work on better connecting it to Outlook as I have some trouble getting the correct information to feed over when I want to schedule through Outlook, but I don't mind doing it manually.
Reviewer Source 
Source: Capterra
July 20, 2019
Verified Reviewer
Computer Software, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Features
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
December 18, 2018

“Get's the job done, doesn't feel as 'hip' as other offerings”

OverallWe are a SaaS company and we provide all of our customer training and implementation via remote screen-share. GoToMeeting was our software of choice for the better part of 4 years as we worked with our customers. It did what we needed it to do, and it did it well.
ProsWe used GoToMeeting for several years and it did a great job. There was never a real issue that we had with product. So I'd have to say the consistency was the best feature of the product. It just worked and that is more than you can say about a number of products out there.
ConsAs time went on, it seems like GoToMeeting fell out of favor with other businesses and it lost it's 'hipness'. That is to say that it basically became less popular, with many companies (ours included) switching over to Zoom. From what I understand, the reason that we switched was a cost savings / feature set upgrade decision. So what we liked least was the cost for the feature set we were receiving. Plus Zoom resonates with our clients, whereas GoToMeeting feels dated at times. GoToMeeting also didn't include cloud recordings of calls, which was a huge need for us.
Reviewer Source 
Source: Capterra
December 18, 2018
Verified Reviewer
Computer Software, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Features
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
December 5, 2018

“Easy to use”

OverallI've had good experience using this for conferencing and remote control of other systems. I have used it for online meetings several times, and it is very easy to get people online and using the site. I have done screen sharing, and remote access to other computers when necessary, which is awesome for helping remote users with issues. There are several good offerings in this space, so do your homework and get what you need for your business. I would recommend this product if it has the features you require.
ProsAs an online conference tool that is easy to use and simple to get started, this is a solid product. I have used it off an on for many years without issue. It has always been much more affordable than some of its counterparts, but is still a very powerful tool with lots of features. It is sold in tiers so you can get the features you want at a very good price. Of course, do your research and make sure all features necessary to your business needs are met!
ConsIt doesn't have as many features or bells and whistles as the most used, highest priced offerings or most popular products it this category. However, the top dog tends to bundle everything so you get more, but gotomeeting breaks it down to you can get what you need, easing the pocket drain, or paying for unnecessary features and functions. There have been complaints of audio/video dropout, but I believe Cisco has addressed all of these. Some, of course, have nothing to do with the application, and everything to do with the connecting system (wi-fi, poor internet, etc)
Reviewer Source 
Source: Capterra
December 5, 2018
Eliz M.
Coord. de Desarrollo
Oil & Energy, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
4/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
January 29, 2018

“I have used it for meetings with other office partners”

OverallIt is a program that has allowed me to share information and make work meetings in an effective way. It has saved mobilization costs for our staff.
ProsI like that it is fast. The videos of the people who participate in the meeting are good. It has many functions and is very complete for meetings with many people. If you are a presenter, it is possible to control the audio and the control of the participants, which makes the meeting easier to carry. I have seen that I can connect external microphones and external audios and the program connects them without problem. I can share a PowerPoint presentation and also a specific window. I like that I can use it on iOS and it works very well.
ConsIt is a complicated program to use for meetings with people who had not used it before. I noticed that when I use my Windows computer and the meeting there are Mac computers, the software is different, this creates confusion when we should give some assistance to someone who does not know it. The screen sharing controls are confusing. Audio and microphone are also confusing. The chat, I think it should improve. They should consider including a "blackboard" in the paid version. The program usually does not work the first time, but the last software downloads and this can be annoying when you need to join a meeting quickly. I have noticed that there is an error in the time zone, even though I put it correctly the system chooses another, it is confusing.
Reviewer Source 
Source: Capterra
January 29, 2018
Babak B.
CEO
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
September 8, 2017

“We use GoToMeeting to showcase our software to potential clients”

Pros- Easy to setup - Multiple phone numbers to call based on where clients are located - Ability to record the session and send it to clients
Cons- Sometimes the phone line doesn't sound very clear - Some of our clients that aren't tech savy get stuck installing the app on their computer to attend the meeting.

Vendor Response

By LogMeIn on September 8, 2017
Hi Babak, Thanks for the review. RE: Audio Issues - you might consider offering both a VOIP option and dial-in options in your meetings (we even have toll-free phone numbers you can offer prospective clients); we are our own "phone company" (CLEC) and should have very reliable options for you both in US and Internationally. As for connecting and having clients download - you can setup your GTM to allow users to connect via the "no-download option" - just need to log into your account online and select that option. Here's an article to review as well: https://support.logmeininc.com/supportvideos/gotomeeting/videos--key-features--gotomeeting-web-app And of course I would make sure to setup your personal meeting room, so people can just click on your custom link to quickly join the meeting. Thank you for being a loyal GTM customer, we are always seeking to make your experience with our products the best it can be! Will V. and the entire GoToMeeting Team.
Reviewer Source 
Source: Capterra
September 8, 2017
Tyson R.
KansasTRAIN Administrator
Government Administration, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
3/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
October 3, 2018

“Best Webinar Software I've Used”

OverallAs a state agency, we use GoToWebinar frequently to communicate important information and training to our state's counties (105) and numerous other organizations. In the 3 years that I have been using the software we have not run into firewall or connectivity issues with any partners, which is more than I can say about other outward-facing software we employ. Organizers find setting up a webinar simple and intuitive and users have no problem registering. The email reminders and ability to add the date to your calendar are vital features that GoToWebinar easily addresses. Other features like recording, rosters (with attention ratings), and in-webinar surveys are just some of the features that we couldn't do without after using them. There have been recent updates to the software that I haven't had time to dabble in but they look like nice additions to an already good platform. It is not uncommon for us to get requests from partner organizations asking us to host a webinar for them using GoToWebinar even if they have their own webinar software that isn't GoToWebinar. Other platforms that we have tried (Skype, Adobe Connect, etc.) weren't as intuitive and encountered a number of issues that we don't see using GoToWebinar.
Pros- Ease of use for organizers and participants - No problems with firewalls, internally or externally - All the essential functionalities that we use every time - Additional functionalities that we use occasionally - Recent updates are a plus - Good recording features
Cons- I wish it was still a combined package with GoToMeeting - More expensive than we would like but overall worth the money.
Reviewer Source 
Source: Capterra
October 3, 2018
Verified Reviewer
Mechanical or Industrial Engineering, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
August 16, 2019

“Goto meeting review”

OverallOverall experience is good and I would recommend this to others
ProsGoto meeting is very useful and easy to use The best part of this software is it allows participants to get access to anyone's screen to operate their computers. This feature is very useful when working on technical meetings
ConsIt has lag during screen sharing and sometime takes more time to login Goto meeting doesn't allow participants to talk or discuss before the organizer starts the meeting that should be improved to let others talk
Reviewer Source 
Source: Capterra
August 16, 2019
Jessie W.
Consultant
Computer Software, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 8, 2019

“GoToMeeting review”

OverallWe use GoToMeeting to provide daily remote support to our customers, to do demos for our prospects. It's very convenient to use.
ProsThe interface for GoToMeeting is simple and easy to use. User interface is user friendly. Not like other web conference software for example TeamViewer Meeting, you have to collapse different tabs of the interface. Meet Now can send an meeting invitation immediately to provide support for your customers. Schedule meeting has an outlook addin to integrate with outlook calendar.
ConsThe outlook addin does not synchronize with GoToMeeting if you reschedule the meeting in outlook. The date and time will be changed in outlook but does not update the meeting in GoToMeeting. The recorded meeting has to be converted to the G2M format first. The coversion takes time. To share the recording, we have to put it on an ftp server or cloud drive for other people to download. There's other web conference software can record the meeting and share the link directly.
Reviewer Source 
Source: Capterra
August 8, 2019
Ramakrishna G.
Lead
Information Technology and Services, 201-500 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
September 14, 2017

“GotoMeeting is one of the best conference call program.”

OverallGotoMeeting is one of the best conference call programs available as it provides ease of use and an excellent set of features like Starting and joining a meeting is hassle-free, no codes or phone numbers to memorize and it includes amazing features l screen sharing,recording etc.
ProsGotoMeeting is one of the best conference call programs available as it provides ease of use and an excellent set of features like Starting and joining a meeting is hassle-free, no codes or phone numbers to memorize and it inclueds amazing features l screen sharing,recording etc. 1) Easy to setup: Start you meeting with your favorite device, send out invites via phone, email or sms and start the call on the specified time.no hard phone set up needed, just click the link in the invite and you are good to go. 2)Very good mobile app: Join and host meetings on the go with the GoToMeeting Mobile app. The GoToMeeting mobile app is supported on Android, iOS and Windows so no matter what device you use you can connect with GoToMeeting. The app is absolutely free so it won't cost you anything to join others meetings, webinars or classes.
ConsPrice wise it is litter higher compare to other products High Price: - GoToMeeting comes at affordable prices in itself but you have to consider that some of the paid subscription features with GoToMeeting comes free with other competitors.
Reviewer Source 
Source: Capterra
September 14, 2017
Verified Reviewer
Information Technology and Services, 201-500 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 28, 2019

“Very useful and reliable for hosting meetings with screen sharing including video call”

OverallWe host meetings within the teams using Goto meeting which is far better than other products we have used in the past.
Pros1. It is very easy to use. 2. It has toll free as well as direct numbers from pretty much all of the countries in the world. 3. While screen sharing, you can also pass on control to the other people 4. It has plugins with Google calendar and outlook that are very useful. 5. It also has a cell phone app and desktop app that is very good. 6. No hosting is required.
ConsI believe my internet connection is good but I have noticed that sometimes meeting from phone app drops me and I have to redial in. I have the same problem on 4G LTE.
Reviewer Source 
Source: Capterra
August 28, 2019
Wilfrido E.
CIO
Accounting, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
August 28, 2019

“A great option for your seminars with clients”

OverallWe began to use it to be able to give courses to our clients' staff of changes and with this avoid to carry out face-to-face events in conference rooms throughout the country. Without a doubt a great option to optimize your time.
ProsGive a professional image of the conferences to present news to your customers with stability when making the live broadcast. Their reports and follow-up to the records are very simple to generate.
ConsA web platform to manage everything, you have to download the executables and that sometimes comes to deter attendees.
Reviewer Source 
Source: Capterra
August 28, 2019
Christopher D.
Creative Manager
Real Estate, 51-200 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
3/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
August 7, 2019

“Facetime for Businesses”

OverallGotoMeeting is perfect for what it's being advertised as. A place to go and meet digitally. People who want more robust platforms might need to find something more tech-savvy but this is perfect for webinars shared on your laptop or desktop PC.
ProsSetup of meetings is relatively easy as well as straightforward in terms of organizer count, the amount you will pay, and what is provided for that amount
ConsGotoMeeting does not allow outside equipment to be used (only webcams). We wanted to do a live webinar with our own equipment (camcorder, mic, etc) and were told that the platform does not a professional setup in that way.
Reviewer Source 
Source: Capterra
August 7, 2019
Jack F.
Support Manager
Financial Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 4, 2019

“Everyday I Use GoToMeeting”

OverallYears using it and I will not change.
ProsI really like gotoMeeting, it is easy to use and easy to help even computer illiterate people get their screens open for us to assist. Great Product.
ConsThe control panel sometimes blocks the viewer and if they are unfamiliar with the software they do not know how to make it minamize.
Reviewer Source 
Source: Capterra
June 4, 2019
Fazal K.
Project Architect
Architecture & Planning, 201-500 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Features
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
March 28, 2019

“Solid Online Collaboration tool”

ProsThe venerable GotoMeeting has been around for a while and it's a feature rich tool that should work for just about anyone looking to do online collaboration. Teams can setup single or recurring meetings Setting up a meeting automatically opens up an outlook meeting invite Ability to add international dial-in numbers for many countries Good markup tools Create and manage meetings through web interface and desktop app.
ConsWhen double-clicking on the task bar icon, it should not launch a new meeting. This can be very annoying where offices are sharing a few accounts between many people. Meeting scheduler does not do a good job of managing time. A user can not start a meeting at the same time another is scheduled but can start a meeting five minutes before and let the time overlap the second meeting. Recurring meetings also do not block out the meeting time to prevent another user for scheduling a meeting at the same time.
Reviewer Source 
Source: Capterra
March 28, 2019
Ian B.
Senior Account Executive, Team Lead
Computer Software, 501-1000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 5, 2018

“GoToMeeting is a very reliable and easy-to-use meeting platform”

OverallOverall, very reliable and simple to use. It's multi-faceted and allows for small-scale meetings and large scale webinars so any sort of online meetings can easily be facilitated through the platform!
ProsI like how GoToMeeting integrates seamlessly with my Gmail account so I can easily add meeting credentials to any calendar invite I send out. I also like how the platforms allows you to record any meeting and pause the screen throughout, especially if you are giving a product demo. Lastly, it's very quick to load and I haven't had virtually any tech issues with is in the 3 years I've used it!
ConsI don't like how it doesn't let you schedule meetings in the past via the calendar integration. For instance if you have a 9 o'clock meeting and you ended up sending the invite out with the meeting details at 9:01am, it wouldn't let you. You'd then have to update the invite on your calendar to 9:02am or beyond which can be confusing for the person you are meeting with.
Reviewer Source 
Source: Capterra
December 5, 2018
Avatar Image
Matt "Griff" K.
Sales Representative at Geist, a division of Vertiv
Electrical/Electronic Manufacturing, 201-500 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Features
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
November 13, 2018

“Good Alternative to Webex”

OverallOverall GoToMeeting did what was needed and provided good call clarify as long as there was enough bandwidth to handle it. Occasionally there were some call issues, but those usually were not show stoppers. This is a good alternative to Webex if you need a more affordable option.
ProsGoToMeeting is pretty easy to use and has many of the same features as Webex. We used it for several years because Webex was too pricey for the number of licenses needed. GoToMeeting also had a voice-only bridge option that was distributed to the majority of users. This was good as an impromptu conference ability since you could send the dedicated phone number and access number out in seconds.
ConsHonestly there were not that many issues with it. Occasionally there were graphical errors with screen sharing, but that may have been more to do with the user's laptop resolution than the software itself. There was manual setup of international dial-in numbers required by our IT team when requested.
Reviewer Source 
Source: Capterra
November 13, 2018
Sarah E. B.
Government Management Consultant
Defense & Space, 501-1000 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 16, 2019

“Gotomeeting has worked very well from the beginning. Our meetings are the best ”

OverallGreat software to automate communication between teams with a large number of members. It has streaming tools for online meetings, and for group contact to be much more unified, as is its excellent ability to share files, and to record video conferences, so that they can be reviewed at any time. We are very happy to have made our investment in gotomeeting. With its services and technical support, it gives us the comfort and quality that is needed to grow as a company. The negotiation with gotomeeting was simply helpful and quite comfortable. The price agreed upon has been our total pleasure. And the best thing is that there was no problem.
ProsGotomeeting offers enough capacity to add 100 members to video calls. Entering them turns out to be a fairly fast process, because the platform offers a convenient accessibility system in which only a small link is needed to access the host where the meeting is running. Your video quality is very high. In addition, your mobile access is very comfortable. Fully recommended to take detailed follow-ups of the work process of each member of the team, since everyone can have their turn on screen and show what they have done. Gotomeeting is very useful to manage teams of employees of at least 80 people. It is also a good idea to integrate it with file sharing and cloud storage services.
ConsSomething that does not convince us about gotomeeting is that the platform is not sufficiently optimized so that you can edit documents within video conferences, so you have to limit yourself to using external document management services. Sometimes the quality of the videos shows recording errors, and the audio quality is quite poor.
Reviewer Source 
Source: Capterra
September 16, 2019
Waleed A.
Solar Design Engineer
Renewables & Environment, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
August 6, 2019

“Best application for group meetings.”

OverallWhenever it comes to sort out any problem in a group-based work, GotoMeeting is on our top priority to discuss the matter and come up with a feasible solution.
Pros1. Highly reliable, flexible & user-friendly. 2. Works quite effectively and saves a great deal of time. 3. It is consistently improved. 4. Attendees can share the documents in real-time. 5. We can record the entire meeting which is very helpful to catch the important notes later.
Cons1. Needs a stable internet connection. 2. Sometimes, it lags in performance. 3. Screen freezes and we are unable to switch.
Reviewer Source 
Source: Capterra
August 6, 2019
Verified Reviewer
Retail, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
3/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
March 15, 2019

“GoToMeeting is good for collaboration”

OverallOverall experience is very good. We would recommend to use it for medium to large size collaboration projects. It has the free version and you can get additional features as you need it. For us it serves as well and we will continue to use it. No real issues found. The tool is good.
ProsWe've been using GoToMeeting for about 2 years. The tool is really simple to use. Features are really good for what we use it for. It's flexible and very user-friendly. Hosting is very easy. We have multiple locations and having this tool allows us to be more productive. We're able to shared data to make our meetings productive.
ConsGoToMeeting is not as feature rich as other tools we've used. Our department used an old software tool that was developed in-house. The tool was replaced since there's no budget to get the tool updating. It became too cumbersome and it made sense to use another tool. No other real negative feedback as the tool service our purpose well.
Reviewer Source 
Source: Capterra
March 15, 2019
Melania S.
CEO
Information Technology and Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
November 13, 2018

“Nice app to do videoconferences”

OverallI worked from home for 5 years and I used GoToMeeting everyday to connect and have meetings with colleagues and clients.
ProsThe app is very stable, I can't even remember having an issue with the app. You can also connect through your phone and it works perfectly. The option to record the meeting is great for presentations or trainings, and then you can send it to your customers or publish them on youtube. The drawing and sharing screen options are awesome too, very useful for help desk departments.
ConsIt was not so easy for my customers/first time users to login, but once they started using it, they knew how to work with the app very quickly. So when you open the app for the first time, you have to choose the options to start working, but if you can't talk to this person or they can't hear you, how can you send them the instructions? This is why I did not give this app all the 5 stars. Not a fan of the toll-free option.
Reviewer Source 
Source: Capterra
November 13, 2018