GoToMeeting

GoToMeeting


4.5 / 5
4075 reviews

Who Uses This Software?

For businesses of all sizes with web meeting needs.


Average Ratings

4075 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $19.00/month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • GoToMeeting
  • www.gotomeeting.com
  • Founded 2004
  • United States

About GoToMeeting

Organize and attend online meetings, video-conference calls, online training's or presentations by enabling coworkers, customers and prospects to view any application running on your PC.


GoToMeeting Features

  • Brainstorming
  • Calendar Management
  • Contact Management
  • Content Management
  • Discussion Boards
  • Document Management
  • Project Management
  • Real Time Editing
  • Task Management
  • Version Control
  • Video Conferencing
  • Action Item Tracking
  • Agenda Management
  • Attendee Management
  • Board Meetings
  • Committee Meetings
  • Internal Meetings
  • Invitation Management
  • Legislative Meetings
  • Materials Management
  • Meeting Preparation Tools
  • Meeting Room Booking
  • Minutes Management
  • Post-Meeting Tools
  • Scheduling
  • Travel Management
  • Voting Management
  • Electronic Hand Raising
  • Mobile Access
  • On-Demand Webcasting
  • Presentation Streaming
  • Presentation Tools
  • Private Chat
  • Real-Time Chat
  • Record & Playback Ability
  • Screen Sharing
  • Two-Way Audio & Video
  • Video Conferencing

GoToMeeting Reviews Recently Reviewed!


GotoMeeting Video Meeting with ease

Mar 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The people at GoToMeeting have made putting a meeting together simple and easy. I have used their product since it came out on the market. There are Individual mode where the video is on one person and everyone else is watching or you can place it in a group mode where you can see the faces of others in the meeting. No need to take notes GoToMeeting will record your meeting and transcribe it for you, then if you have items that were shown in a prsentation to them you can go back and make links they can go to. Meetings can be only one person speaking or it can be interactive with the presenter controlling who speaks when. The people at GoToMeeting are always one step ahead and the communication market evolves. You can watch, listen and speak through your computer or you can still call into an 800 number. I can't say enough about how easy it is to use the software, it only took me about an hour to review the features and felt comfortable that I could operate the software. They are a;ways coming up with new features.

Cons: Cons? What cons? I have to say I know nothing that would be a limiting factor except maybe the number of people you can view, but how many people can you really view on one screen. No honestly I would reccomend this to a business of two people that are in different locations to communicate back and forth as it records your meeting and transcribes it. So, no I have no con's

Overall: Being able to communicate with other people in my company and the ability to have it recorded, with being able to go back and see who said what and who was suppose to do what. Just the time of not needing to take notes is wonderful. Now I just print them out and highlight the important stuff. GoToMeetings has made my business look larger than it is when I speak with very large companies. When I set up a GoToMeeting with them they are very impressed. It also gives me the opportunity to demonstrate our products. It's so much better than having them go to YouTube to watch a video. At GoToMeeting I demonstrate and then they can ask questions there "real time." If they want me to change a parameter, I can do that, right then, "real time." So my experience over all is wonderful.

Capterra loader

Virtual Meeting with Goto Meeting

Feb 01, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This software is extremely helpful when you are working with a team that is either located in different states domestically or different countries internationally. It is an online platform and browser based so pretty much very very easy to get started. Just setup a account, open browser, go to their website and log in. The software has made useful features but the ones that I have used and like the most are,

- Setup Recurring meetings (so I don't have to go back and do it over and over again)

- Switch between presenters (you can give authority to other participants and let them share their screen)

- Give authority for keyboard and mouse (they can control your screen from their end which at times has been life saver for me)

- Very easy to user user interface (All options are right there on the goto window and it can be either maximized or minimized)

- Says who is speaking (When you hear a voice you can see on the bottom of the screen who is speaking at the moment)

- Can have lot of participants ( I scratch the surface for number of attendees I can have during the meeting.)

- Webcam option (Yes you can choose to enable disable webcam so others can see you)

- Chat option (if you can't hear someone type a message on chat and see if they respond back)

- Record (I haven't used this feature but i bet it would come handy when you do a massive presentation and not everyone can attend but you want them to see what they missed)

I think it should satisfy most people and companies needs

Cons: I have had many issues with this software. Some few times I have ran into these situations

- I cannot hear the other person though I see them online

- If I start meeting before the scheduled time it acts weird

Overall: I use this software almost on a daily basis to communicate with team members that are not situated in the same geographical location. It is the company wide go to software for all and it does make connecting with virtual teams much simpler. I think there is something for everyone in this software and it will only get better with time.

I LOVE GTM!! (GoToMeeting)

Sep 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Being able to quickly and easily show my online students what I am doing, by sharing my entire screen/desktop, on my computer is so important! SHARING MY ENTIRE SCREEN regardless of which program I am using, or switching to, and to also have them see the pop-up or embedded windows (like scroll over Alt tags or edit menus & windows) is a must! Another program (that I will not name) recently changed that specific feature so if the moderator shares the entire screen an infinite trail of windows appears and no one can see a thing. I'll choose go to meeting every time if I have the choice between the two! Don't get me wrong - GTM does allow you to also share only one specific application/program at a time IF that is what you would prefer to do. I just need/prefer to share my entire screen.

Cons: Honestly, the only thing I can think of is I wish GTM would allow the attendees to "raise their hands" to let me know they have questions, or that I have missed a text/typed question. Either that or just give them an icon that can be clicked on that rings a bells in my ear so that I know to pause and/or ask the viewers to type their question again. I can understand that some moderators might not want to allow such interruptions during a presentation, or during a specific time, but giving the moderator an ON/OFF option for it would work for everyone! The little icon/button could be placed right next to the MIC controls on the Attendees pane.

Overall: I love GoToMeeting (GTM)! I teach online and hold live chats sometimes 3 nights a week. I have to sometimes use another program, and at times when it doesn't work I have quickly jusmped on GTM and it 'saves the day" every time! I love the new TRANSCRIPTION feature too! And so do my students. Granted it isn't perfect, but what speech-to-text feature is? I make sure to use GTM and introduce it to my students at least once per course. The following week I will switch back to the other program, and then I let my students vote on which program they'd prefer to use the following week - GTM wins every time! I have used other online VOI chat tools, but they seem to keep changing?! They "think" they're making improvements, but take away such a valuable feature as being able to share the moderator's entire screen?! Why?! Either that or their newer version cannot "handle" sharing the entire screen and errors out showing the same screen over and over again in a trail of overlapping screens that run off into infinity. GTM is just easier to use! Inviting attendees is even easy - just set up a future meeting and the email invitation is created for you! Easy peasy! I just took a another look at it again and played around with resizing and moving the feature windows and I even found something else about it that I didn't know before...so now I love it even more!

Capterra loader

Solid and everywhere but could be improved

Oct 05, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This is very well designed software for remote meetings with audio, video, and screen sharing. I also love the companion product GoToWebinar that I've used for many webinars over the last several years. GoToMeeting has gained such good adoption that it has integrations everywhere with tools like Google Calendar, Chrome, Zapier, and others. We used GoToMeeting for years for internal meetings, sales calls--basically any meeting with remote participants. I've even used it to pull church members into my Sunday School class on weekends that are homebound because of illness. I like how you can create a persistent link that you can go to every time rather than having to set up a new link for every meeting. Just be careful if you're having back to back meetings with the same link--otherwise, you get the next audience showing up at the tail end of the current meeting. I solved that by creating two persistent links and alternating them when I have back to back meetings.

Price is right. When purchasing multiple licenses you can get the price down.

It's also very stable in almost every environment including mobile meetings so you can participate in meetings on the go. It requires a simple install that I've never had anyone have a problem with.

Cons: It takes more bandwidth than competitors like Zoom.us for similar functionality. Chat is limited to chatting within the meeting rather than creating chat rooms inside your company for teams to collaborate on then hop on a remote meeting. It's meant to be used every time you want to meet rather than an ongoing collaboration tool all of the time. I think they could learn something from Zoom about this.

When your remote meetings need more than video

Dec 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: GoToMeeting is a staple service at my organization. We used Google Hangouts for simple video and screen sharing sessions, but GoToMeeting presents a more full-featured and polished product. This is essential for things like Board or executive level meetings where interactive white boards and the ability to shift who the presenter is are essential. GoToMeeting has native apps for Mac, PC, Android, and iOS. This is crucial for BYOD organizations or organizations that rely on volunteers. Features like whiteboard make it very easy to share and visualize ideas as they evolve. Having the ability to change who the presenter is and giving that person "remote control" of the meeting is also hassle free.

Cons: The look and feel of the service is not the same across all platforms. This makes it difficult to explain functionality to users when starting a meeting or if you need to give instructions on the fly. If you are on a Mac and the other person is on a PC and you are trying to remember how to hand off controls and can't remember how on the other platform, this is a real impediment to getting things done.

Overall: We love GoToMeeting because it's mostly simple and straightforward. Support for the product is great. Every issue we had was answered within minutes of our call. The pricing is adequate considering how many participants you can have on each meeting. Overall, I recommend GoToMeeting as gold standard right up there with WebEx and JoinMe. GoToMeeting is in my opinion more reliable and has easier setup.

Capterra loader

A recognizable name, but basic features can be found elsewhere

Feb 19, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Being one of the biggest names in collaboration software, GoToMeeting's biggest advantage is that so many people are familiar with it, you don't have to worry much about encountering someone that doesn't know how to join or call into a meeting. There are some great features they have in the product that don't exist in any other platform, like sharing your entire mobile device's screen with a meeting in order to demonstrate a mobile app. On the off-chance you have a meeting with someone who has never used GoToMeeting before, the set up is simple and can usually be done in an unobtrusive way that doesn't run afoul with IT groups.

Cons: I don't like the pricing model. It's an extremely robust product, but more often I find myself leveraging similar, albeit much more simple, functionality built into other tools to get much of the same result for internal meetings. For example, if I need to call a snap meeting with my team, rather than ask everyone to join my GoToMeeting, I simply start a call within our (paid) Slack channel and we don't need to worry about tying up the account for anyone else who might need to use it. For setting up a conference line, there are other more affordable solutions (sometimes free ones if you don't mind stability issues) on the marker which can accomplish this goal.

Overall: The business problem we solve with GoToMeeting is simple: we needed a solution that any of our external clients can easily access and join meetings with our teams from any device they might have. We wanted a solution which gives us and our clients a familiar feature set along with easy to use controls so we don't need to worry about spending parts of meetings waiting for people to install complex software just to join a simple meeting.

Great tool to having meetings with people all over the world anytime.

Sep 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to schedule meetings, alert participants and add meetings to your calendar. Once meetings are started, there is a useful tool that helps you make sure your audio and video connections are working properly. It is great that there is an option for using computer audio or calling in over the phone. Almost everyone in the business world if familiar with using this software and it seems to have compatibility across the board with all the computers I've used. The ability to allow any participant to become the presenter and share their screen is extremely valuable.

Cons: Sometimes, even with the audio/video tool, I've run into issues that take a while to figure out. There might be a setting to turn it off but when you have back to back meetings, one meeting could be interrupted with a loud alert for the next one. Obviously, as an internet based tool, it is only as good as your connection so audio and video quality could suffer significantly with slower connections.

Overall: I use GoToMeeting on a regular basis to have meetings with coworkers and colleagues and it is mostly flawless for those purposes. Meetings sometimes get delayed due to someone having an audio or other connection issue but not often enough for it to be a big problem. One of the most valuable uses is for remote presentations. We hold conferences and judging events where the presenter is unable to be there in person so using GoToMeeting, they are able to present their PowerPoints and interact with the audience in real time almost as seamlessly as if they were there. My biggest recommendation is to always test important meetings and presentations where time and presentation are important factors with the actual connections and computers that will be used at the time of the actual meeting.

In my previous customer service role, I conducted daily webinars with small groups via GoToMeeting.

Jun 21, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: I appreciated the ease in which I could schedule a GoToMeeting and provide attendees with the link to attend. I was able to easily access that link again if I needed to remind participants of how to access the meeting. During the implementation of the meeting, participants receive an intro tutorial on how to setup their audio, etc. As I was aware of the information they were receiving, I would often type in the chat box and reiterate verbally what they would need to do to access their own speaker and more. It is valuable to be able to record the session via GoToMeeting and send that file to participants as a follow-up.

Cons: It is good to be mindful that your computer's updates can conflict with GoToMeeting's function. When my computer conducted certain updates, the volume on GoToMeeting would work for a minute or two during the beginning of the session and then it would stop working. So, if you incur an issue with GoToMeeting, keep in mind it could be something external to the actual software. It also takes a sequence of steps to be able to show attendees a recording during your session--the audio settings must be changed to allow for audio to be heard from the recording rather from your microphone.

Capterra loader

Click and start your meeting!!!

Sep 24, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: 1. A simple sign feature & sync with your calendar

2. Once you are signed in, share the code with the link or share the number including meeting code.

3. No hassle to join in if you have an invitation even no need to register. PC or Phone whatever you can join

4. If Internet speed is good than very clear voice and even HD service.

5. Due to easy to connect without register, employees love this platform

Cons: 1. Sometimes, I found at least 2/3 times its logging into account due to an unknown error

2. One I call the customer support their solution is not working sometimes. Means it has some bugs

3. UberConference, Google meet, and other available online apps have the easy feature which is similar to Goto Meeting. Like customization for own company.

Overall: My CEO and other HOD's always prefer to use Goto meeting to make the external meeting due to easy connect feature and external participant doesn't need to register. Also, all interview candidate, one to one external meetings are pretty flexible via Goto meeting. But for group meeting like internal including customize feature is not availale to this platform. Overall it has a significant value till now to my company to particular type of conference. I do personally use especially when I need to connect remote people where internet connection is very poor and the y can join via dialing .

Capterra loader

Makes Training via the Internet Easy

Jan 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like best is that on the Gotomeeting dashboard I can see exactly what the other people see, so I know if my screen is not refreshing or if, when I use two screens, I'm accidently sharing the wrong screen.

I like that Gotomeeting can be viewed on a cell phone. This allows some of my viewers to watch the training or join a meeting from their phone rather than having to be tied to a computer or tablet.

I think the feature that allows me to make someone else a presenter while our meeting is going is super important because this means if there is a concept a participant doesn't understand or thinks is not working correctly on their end I can immediately make them a presenter and see their computer screen. This allows me to correct their actions, because I can see exactly what is happening on their end.

Cons: I dislike that Gotomeeting looks differently on Explorer than it does on Chrome. But it does work on both.

Overall: I am solving the business problem of training remote users without having to be in the same room. Gotomeeting allows me to do this very well. And, as I mentioned, it allows me to see their screen and/or their video camera while we are on the Gotomeeting. This allows for immediate problem solving and clarification of issues.

GoTo Meeting-Your GoTo Idea for all conferences and meetings

Mar 18, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: GoTo Meeting is an online platform which provides the facility of virtual meeting with your offshore team, client and vendors. It is an extremely beneficial and easy to use tool for communication. I have been using this tool for almost 2.5 years now to communicate with my vendors and clients. It creates a seamless platform for presentation to the team who is situated offshore.

There is no limit to the number of participants and you have the ability to switch between the presenters anytime. You can move the control tab (with option to present, mute and webcam) to the left or right side of your screen, basically as per your convenience. It highlights the icon of the person who is speaking while presenting. It also provide an option to chat and write any important query in the middle of the meeting.

It also lets you record your meetings

Cons: Being a virtual conference/meeting software, it's imperative that the audio and video option is fluent. Sometimes, there are audio issues when the number of presenters are more. The customer support team is little slow and sometimes the person on the other end is not aware of the issues and results in delay in response to a query. There are other options available in the market which are comparatively easy to use.

You have to be really verse with the software in order to use to efficiently. Someone who is not tech savvy would find it little difficult to operate.

Overall: The overall experience has been fine so far but they can improve on certain things to make it better as there are other competitors in the market.

Slightly out of date, but still a great video conference tool

Dec 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: GoToMeeting is a great program in a professional setting for a number of reasons. For starters, video conferences are easy to create and organize with shareable links that can be added to calendars (with reminders) at the click of a button. Then factor in that GoToMeeting is accessible with PCs, tablets and smartphones, and it makes organizing meetings so easy that it becomes a go-to program. Finally, creating and delivering presentations with the program is so easy and good that I end up inventing reasons to use the program for every meeting- and turning as many meetings as I can into video conferences.

Cons: Aside for the occasional lapses in audio quality, lag times and glitches, the chat function is not as easy to use as it should be. Meetings also can't be recorded (at least not with the most recent free version). And it is expensive.

Overall: It's reliable, it allows me to share any type of file, and the device works with any type of web browser (on any device). GoToMeeting not only simplified video conferencing, it enhanced it. This was particularly true for presentations, which were often clunky because I would need to email the powerpoint file separately from the video conference call- so this centralized the whole process as a one-stop shop.

I love GoToMeeting

Oct 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love GoToMeeting. It's easy to understand and you can get the hang of it on your first go. The whole system is self explanatory and you don't need to go through a manual to learn how to use the basics. It can generate a new link for every conference call that you schedule so that no two meetings collide - imagine your 3:00 pm getting into the conference call 10 minutes early only to then walk in on your 2:00 pm meeting that hasn't finished yet.

The video quality is good and it doesn't lag your computer and you can easily record the whole meeting to take notes afterwards.

Cons: There's really not a negative thing I would say about GoToMeeting. The only issue I would have is the bill. My team and I use this for business meetings so paying the yearly plan is no problem with us since it helps us gain money. But if you need something free and don't mind not having quality features then this is not for you as they only give you a free 14 day trial and then you'll have to pay to continue with it. I wouldn't use this if I ran a non-profit organization.

Overall: GoToMeeting has helped my team and I connect with clients and leads in all stages without having to leave our office space. The ease of use gives us the opportunity to have back to back meetings since all you have to do is click on "start" and in a second you are at your next meeting.

GoToMeeting Review

Oct 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: GTM has improved our inter-office communication vastly. Having a team spread across 4 states and 2 countries it is imperative that we have a reliable meeting tool. We liked it so much that we began using it with our SaaS subscribers for support and sales, as well. The interface is easy enough to use and for less tech savy users, we can register them for meetings and send them a single link to click that will automatically downlaod the meeting agent and allow them to initiate a call. We especially like being able to share screen/mouse control to help work through any support issues.

Cons: There is no ability to lock individual meetings. If we are scheduled back to back, and we are not using one of our unique meetings (which sometimes has to be the case) then there is a risk that someone hops into the meeting early and interferes with our current call. Also, the tool is slightly expensive for what you get.

Overall: The support team has been great and it has helped us realize our meeting potential. Overall GTM is a great asset to our company and we do not plan to explore other options. Call quality is reliable and that is the most important thing we can ask for.

The Gold Standard for Web Conferencing

Mar 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I've been using GoToMeeting for at least a decade and it is still the gold standard for web conferencing for companies of all sizes. Our entire organization (sales, marketing, success, and support) all have licenses for scheduling screen shares and web conferences with leads and customers. You can share your screen, allow another person to share their screen, and even take control of another user's screen for troubleshooting issues, or training purposes. It is easy to use for those setting up and those connecting to a web conference. It has a number of wonderful integrations - the most useful being the Google Calendar plug in - which enables you to easily schedule GoToMeetings directly from a calendar event. You can also record sessions for replay later (helpful for training or demos).

Cons: It would be great if their recordings of screenshares were more compressed so that longer presentations weren't so large or the ability to integrate with a cloud based storage site to allow default a recording to go directly to an online location for sharing and playback.

Capterra loader

Go To Meeting!!

Jan 27, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: GoToMeeting is a very good software to use for conference meetings and one on one meetings. GoToMeeting UI is seamless, easy to use software with quick connection to a meeting right away. Also it integrates with outlook and other email apps, so getting on a call right away has never been an issue. Moreover, when connecting to GoToMeeting its easy to connect without any issues, just requires a download of the extension in the browser. GoToMeeting price is reasonable i do not pay for it, my company does , but if you your own business then purchasing GoToMeeting is inexpensive. Moreover, GoToMeeting voice quality is very clear, i like how i can test my speakers and mic right before the call so there is not issues during the call.

Cons: I think if GoToMeeting would have updates go out very now and them it would be good; since there are rarely any updates to the software.

Overall: GoToMeeting has been very beneficial to use for me, since i used all the time to get on client meetings, GoToMeeting is very fact, reliable, and east to connect to a quick GoToMeeting invite via a meeting ID. GoToMeeting is secure when connecting to a call so there is not snooping or outsiders getting connect to. GoToMeeting is going to the right direction and many ppl are using, i see adds on television all the time.

I have used it for meetings with other office partners

Jan 29, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that it is fast. The videos of the people who participate in the meeting are good. It has many functions and is very complete for meetings with many people. If you are a presenter, it is possible to control the audio and the control of the participants, which makes the meeting easier to carry. I have seen that I can connect external microphones and external audios and the program connects them without problem. I can share a PowerPoint presentation and also a specific window. I like that I can use it on iOS and it works very well.

Cons: It is a complicated program to use for meetings with people who had not used it before. I noticed that when I use my Windows computer and the meeting there are Mac computers, the software is different, this creates confusion when we should give some assistance to someone who does not know it. The screen sharing controls are confusing. Audio and microphone are also confusing. The chat, I think it should improve. They should consider including a "blackboard" in the paid version. The program usually does not work the first time, but the last software downloads and this can be annoying when you need to join a meeting quickly. I have noticed that there is an error in the time zone, even though I put it correctly the system chooses another, it is confusing.

Overall: It is a program that has allowed me to share information and make work meetings in an effective way. It has saved mobilization costs for our staff.

Easy to use

Dec 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: As an online conference tool that is easy to use and simple to get started, this is a solid product. I have used it off an on for many years without issue. It has always been much more affordable than some of its counterparts, but is still a very powerful tool with lots of features. It is sold in tiers so you can get the features you want at a very good price. Of course, do your research and make sure all features necessary to your business needs are met!

Cons: It doesn't have as many features or bells and whistles as the most used, highest priced offerings or most popular products it this category. However, the top dog tends to bundle everything so you get more, but gotomeeting breaks it down to you can get what you need, easing the pocket drain, or paying for unnecessary features and functions. There have been complaints of audio/video dropout, but I believe Cisco has addressed all of these. Some, of course, have nothing to do with the application, and everything to do with the connecting system (wi-fi, poor internet, etc)

Overall: I've had good experience using this for conferencing and remote control of other systems. I have used it for online meetings several times, and it is very easy to get people online and using the site. I have done screen sharing, and remote access to other computers when necessary, which is awesome for helping remote users with issues.

There are several good offerings in this space, so do your homework and get what you need for your business.

I would recommend this product if it has the features you require.

We use GoToMeeting to showcase our software to potential clients

Sep 08, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: - Easy to setup

- Multiple phone numbers to call based on where clients are located

- Ability to record the session and send it to clients

Cons: - Sometimes the phone line doesn't sound very clear

- Some of our clients that aren't tech savy get stuck installing the app on their computer to attend the meeting.

Vendor Response

by GoToMeeting on September 08, 2017

Hi Babak,

Thanks for the review. RE: Audio Issues - you might consider offering both a VOIP option and dial-in options in your meetings (we even have toll-free phone numbers you can offer prospective clients); we are our own "phone company" (CLEC) and should have very reliable options for you both in US and Internationally.

As for connecting and having clients download - you can setup your GTM to allow users to connect via the "no-download option" - just need to log into your account online and select that option. Here's an article to review as well: https://support.logmeininc.com/supportvideos/gotomeeting/videos--key-features--gotomeeting-web-app

And of course I would make sure to setup your personal meeting room, so people can just click on your custom link to quickly join the meeting.

Thank you for being a loyal GTM customer, we are always seeking to make your experience with our products the best it can be!

Will V. and the entire GoToMeeting Team.

Get's the job done, doesn't feel as 'hip' as other offerings

Dec 18, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: We used GoToMeeting for several years and it did a great job. There was never a real issue that we had with product. So I'd have to say the consistency was the best feature of the product. It just worked and that is more than you can say about a number of products out there.

Cons: As time went on, it seems like GoToMeeting fell out of favor with other businesses and it lost it's 'hipness'. That is to say that it basically became less popular, with many companies (ours included) switching over to Zoom. From what I understand, the reason that we switched was a cost savings / feature set upgrade decision. So what we liked least was the cost for the feature set we were receiving. Plus Zoom resonates with our clients, whereas GoToMeeting feels dated at times. GoToMeeting also didn't include cloud recordings of calls, which was a huge need for us.

Overall: We are a SaaS company and we provide all of our customer training and implementation via remote screen-share. GoToMeeting was our software of choice for the better part of 4 years as we worked with our customers. It did what we needed it to do, and it did it well.

Best Webinar Software I've Used

Oct 03, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - Ease of use for organizers and participants

- No problems with firewalls, internally or externally

- All the essential functionalities that we use every time

- Additional functionalities that we use occasionally

- Recent updates are a plus

- Good recording features

Cons: - I wish it was still a combined package with GoToMeeting

- More expensive than we would like but overall worth the money.

Overall: As a state agency, we use GoToWebinar frequently to communicate important information and training to our state's counties (105) and numerous other organizations. In the 3 years that I have been using the software we have not run into firewall or connectivity issues with any partners, which is more than I can say about other outward-facing software we employ.

Organizers find setting up a webinar simple and intuitive and users have no problem registering. The email reminders and ability to add the date to your calendar are vital features that GoToWebinar easily addresses.

Other features like recording, rosters (with attention ratings), and in-webinar surveys are just some of the features that we couldn't do without after using them. There have been recent updates to the software that I haven't had time to dabble in but they look like nice additions to an already good platform.

It is not uncommon for us to get requests from partner organizations asking us to host a webinar for them using GoToWebinar even if they have their own webinar software that isn't GoToWebinar.

Other platforms that we have tried (Skype, Adobe Connect, etc.) weren't as intuitive and encountered a number of issues that we don't see using GoToWebinar.

GotoMeeting is one of the best conference call program.

Sep 14, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: GotoMeeting is one of the best conference call programs available as it provides ease of use and an excellent set of features like

Starting and joining a meeting is hassle-free, no codes or phone numbers to memorize and it inclueds amazing features l screen sharing,recording etc.

1) Easy to setup: Start you meeting with your favorite device, send out invites via phone, email or sms and start the call on the specified time.no hard phone set up needed, just click the link in the invite and you are good to go.

2)Very good mobile app: Join and host meetings on the go with the GoToMeeting Mobile app. The GoToMeeting mobile app is supported on Android, iOS and Windows so no matter what device you use you can connect with GoToMeeting. The app is absolutely free so it won't cost you anything to join others meetings, webinars or classes.

Cons: Price wise it is litter higher compare to other products

High Price: - GoToMeeting comes at affordable prices in itself but you have to consider that some of the paid subscription features with GoToMeeting

comes free with other competitors.

Overall: GotoMeeting is one of the best conference call programs available as it provides ease of use and an excellent set of features like Starting and joining a meeting is hassle-free, no codes or phone numbers to memorize and it includes amazing features l screen sharing,recording etc.

Solid Online Collaboration tool

Mar 28, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: The venerable GotoMeeting has been around for a while and it's a feature rich tool that should work for just about anyone looking to do online collaboration.

Teams can setup single or recurring meetings

Setting up a meeting automatically opens up an outlook meeting invite

Ability to add international dial-in numbers for many countries

Good markup tools

Create and manage meetings through web interface and desktop app.

Cons: When double-clicking on the task bar icon, it should not launch a new meeting. This can be very annoying where offices are sharing a few accounts between many people.

Meeting scheduler does not do a good job of managing time. A user can not start a meeting at the same time another is scheduled but can start a meeting five minutes before and let the time overlap the second meeting. Recurring meetings also do not block out the meeting time to prevent another user for scheduling a meeting at the same time.

GoToMeeting is a very reliable and easy-to-use meeting platform

Dec 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how GoToMeeting integrates seamlessly with my Gmail account so I can easily add meeting credentials to any calendar invite I send out. I also like how the platforms allows you to record any meeting and pause the screen throughout, especially if you are giving a product demo. Lastly, it's very quick to load and I haven't had virtually any tech issues with is in the 3 years I've used it!

Cons: I don't like how it doesn't let you schedule meetings in the past via the calendar integration. For instance if you have a 9 o'clock meeting and you ended up sending the invite out with the meeting details at 9:01am, it wouldn't let you. You'd then have to update the invite on your calendar to 9:02am or beyond which can be confusing for the person you are meeting with.

Overall: Overall, very reliable and simple to use. It's multi-faceted and allows for small-scale meetings and large scale webinars so any sort of online meetings can easily be facilitated through the platform!

Capterra loader

Good Alternative to Webex

Nov 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: GoToMeeting is pretty easy to use and has many of the same features as Webex. We used it for several years because Webex was too pricey for the number of licenses needed. GoToMeeting also had a voice-only bridge option that was distributed to the majority of users. This was good as an impromptu conference ability since you could send the dedicated phone number and access number out in seconds.

Cons: Honestly there were not that many issues with it. Occasionally there were graphical errors with screen sharing, but that may have been more to do with the user's laptop resolution than the software itself. There was manual setup of international dial-in numbers required by our IT team when requested.

Overall: Overall GoToMeeting did what was needed and provided good call clarify as long as there was enough bandwidth to handle it. Occasionally there were some call issues, but those usually were not show stoppers. This is a good alternative to Webex if you need a more affordable option.

Nice app to do videoconferences

Nov 13, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The app is very stable, I can't even remember having an issue with the app. You can also connect through your phone and it works perfectly. The option to record the meeting is great for presentations or trainings, and then you can send it to your customers or publish them on youtube. The drawing and sharing screen options are awesome too, very useful for help desk departments.

Cons: It was not so easy for my customers/first time users to login, but once they started using it, they knew how to work with the app very quickly. So when you open the app for the first time, you have to choose the options to start working, but if you can't talk to this person or they can't hear you, how can you send them the instructions? This is why I did not give this app all the 5 stars.

Not a fan of the toll-free option.

Overall: I worked from home for 5 years and I used GoToMeeting everyday to connect and have meetings with colleagues and clients.

Best Video Conferencing Service in the market

Jan 27, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: GoToMeeting comes with Fantastic user Interface, simple to create meetings. Each meeting can have a custom URL to access the virtual meeting. One can try the service for free without providing the payment details. Further, GoToMeeting offers 60 day refund if you are not satisfied with their service. This shows their confidence in their product.

Using this service one can do share sharing, demos, remote trouble shooting, video conferencing etc. We also used their sister service GoToWebinar extensively for webinars and our product demonstrations as a part of our sales push. Both the products worked out well for us.

They also offer GoToTraining. All these three are different products.

Once you click on "Schedule a Meeting," you see a window that asks you to enter the name of the meeting, its frequency, date, time, and duration. Meeting participants have the option to connect using Voice over IP.

GoToMeeting comes Microsoft outlook and google calendar plugin. GoToMeeting is compatible with all major browsers in the market.

Cons: GoToMeeting does not track the attendees, it leaves it to your calendar software to do that job.

GoToMeeting does not have advanced features like raising a hand or polling

GoToMeeting is good for collaboration

Mar 15, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We've been using GoToMeeting for about 2 years. The tool is really simple to use. Features are really good for what we use it for. It's flexible and very user-friendly. Hosting is very easy. We have multiple locations and having this tool allows us to be more productive. We're able to shared data to make our meetings productive.

Cons: GoToMeeting is not as feature rich as other tools we've used. Our department used an old software tool that was developed in-house. The tool was replaced since there's no budget to get the tool updating. It became too cumbersome and it made sense to use another tool. No other real negative feedback as the tool service our purpose well.

Overall: Overall experience is very good. We would recommend to use it for medium to large size collaboration projects. It has the free version and you can get additional features as you need it. For us it serves as well and we will continue to use it. No real issues found. The tool is good.

Commendable virtual meeting software

Mar 09, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: GoToMeeting is a simple to use software with a basic user interface. It is a proficient and reliable tool for organizing virtual meetings wherein the organizer can send participants a web link or an option to dial in from (almost)any part of the globe. The meeting calls themselves are quite clear, and the screen share feature is handy when it comes to explaining your point as in a real-life meeting. We are able to conduct virtual conferences with our partners overseas this way and love the simplicity this software has to offer.

Cons: We have another meeting software Zoom that the company uses although the clients prefer GoToMeeting because joining a meeting/conference call is literally as easy as a click of a button. Very rarely does the call drop or audio gets muted (network/device issue probably), but that has so far been easy to get around with. However, I would like to add that apart from this inconvenience a couple of times, I have been able to use the software seamlessly and have no complaint from my team either.

Overall: We have been able to organize our meetings via this platform when participants are scattered globally, its a great tool for us as it requires a simple link and access code to be used and no cumbersome downloads. We regularly use it to interact with our global clients, designers and the team itself, using the screen share feature to share our insight for proper discussion, or troubleshooting requirements that only seems possible in a conference room.

A perfect meeting assistant to make online meetings happen

Jul 23, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I have used Go To Meeting for more than 5 years (probably from early 2010) and still like this solution. As a business analyst and solution consultant, I have used Go To Meeting for product demonstrations, product walk-through, and also for rapid prototype reviews and found Go To Meeting as a tool which you can rely on. The quality of screen sharing and audio conferencing is a big plus. Loved the features- raise your hand, mute/unmute participants for Q&A sessions The stability is pretty good. I have conducted online meetings with 25 participants without any major issue. The scheduling is simple and seamless. Compatibility across platforms and devices is another notable merit. For small, medium and large teams, Go To Meeting can be helping hand as far as online meetings and conferencing are concerned. Recommend to go for a trial first and then choose the right plan.

Cons: Downloading Go To Meeting, every time is a pain. Sometimes while trying to schedule an immediate meeting, it will prompt for a new version, then download etc. There is definite scope for improvement in user interface. Occasionally experienced trouble over low bandwidth and some hassles over firewalls.

Capterra loader

Easy meetings

Apr 02, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Besides covering all the basic functionalities of video meetings, one of the most surprising features is recording the meetings and then it will generates a transcription of it which is perfect when the meetings are long and cover lots of topics. The transcription/video can be shared easily from a gotoMeeting link (nothing public like popular video streaming services).

Besides that, other nice stuff I found is pointer/highlighter for screen sharing, excelent phone/pc audio options which means you can call and get access to the meeting even if you don't have access to a pc.

Cons: If the internet connection is really slow, the frames per second will go down so anything like scrolling a website or moving the mouse will be seen like 5 FPS, without warning who is having the internet issues--the sender or the receiver. It also doesn't have something like feedback detection/warning which would be REALLY useful for people that is not used to this kind of software.

Overall: Go to meeting has been ideal for our company, having people in different places around the world. Setting up a meeting is relatively easy--pretty much like creating an event in a calendar. The phone service is available in many countries and works perfectly.

Capterra loader

Like most of the functionality

Sep 11, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: We use log me in at my company because we need out team of people with override capability to be able to remote in and help stores with overrides, our ops and IT teams to be able to remote in and troubleshoot or fix things. It works well for the most part.

Cons: I think what I dont like about log me in can probably be addressed with other go to meeting products but my biggest complaint about log me in is that it doesn't allow more than one person to be logged in at a time but it also doesn't tell you if someone else is already on that computer helping. So we are forced to reply to the email request for help that we are getting on AND again when it's done rather than just confirming it's been taken care of. The only other con I have is that it does not allow for chat on the mobile app and it doesn't allow the computer being logged into to start a chat, only the person removing in can.

Overall: Overall the log me in program has been good to work with. It took some getting used to after we had been using join me for a long time, but now that we understand it better it's nice.

Go To tool for Online and Video conferencing

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Goto Meeting is a fairly intuitive tool for Online meeting and video conferencing that enable project members to collaborate with customers via internet in real time. The first key advantage is that you can afford to conduct a meeting and connect with all remote participants all over the world. Setup is quick and easy, it helps you to share and record audio and video presentations. The recording feature is particularly useful if you want to share your presentations to another audience after the meeting is over. Passing controls is fairly easy. You don't need a tutorial or guidance to master this wonderful tool.

Cons: One thing I noticed is that the dial in numbers are very busy. You might start on and be actually late for the meeting. Depends on internet connection heavily, there might be a lag on the screens you share and the voice coming over to the audience. Also, I noticed that the features in this tool keep changing. This could annoy the user, though it seems cool. Monitoring online training sessions , there is a risk of not able to capture attendance for attendees logging in using dial in feature.

Overall: Fairly simple, easy to pass control and intuitive tool for Online and Video conferencing.

Introduced as a free user by a client who already used the software. My experiences have been great.

Oct 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that it works with my team who are dotted across Europe and the People's Republic of China and it still works seamlessly, where other applications, Skype, Teamviewer, Facetime etc have all had difficulties or failed entirely. It's a great selling point for me as it keeps my eastern colleagues and team members in the loop and able to maintain communication. As well, screen sharing and other presentation features have proved invaluable during our regular meeting with the aforementioned client over the past two years.

Cons: While I seldom speak ill of a software that I utilise on a weekly basis, I suppose if I had to find issue with it, it would be more the fault of connection issues than the software itself. China is notoriously difficult to communicate with as latency is by far the biggest issue, not to mention plenty of other mitigating factors that can lend issue towards call quality.

Overall: Overall, I'm really happy with GoToMeeting, they have a suite of apps for mobile though I rarely use them, it has enabled my team to meet with members in the US, Europe and China at the same time on a weekly basis now for over two years, and all the while it continues to do so it will remain an invaluable asset to our team. I happen to know that the client that introduced us to the software also uses it on a daily basis to maintain meeting and webinars with myriad clients across the globe with relative ease as well. Overall, we love it.

Easy to use, wonderful desktop plugin

Mar 05, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I really enjoy the desktop plugin for GoToMeeting, it allows me to stay logged in, right click the icon in the icon tray, and schedule a meeting. Once I setup the meeting, it instantly opens a meeting request via outlook for me to email out to the parties involved. It's extremely quick and effective way to get a meeting setup quickly and helps me not procrastinate on getting meetings booked. It also has built in features to record meetings for later review, which is extremely helpful.

Cons: You can only have (1) meeting per account at a time, I'm unsure if this is just my companies plan with them, or if it's a limitation forever. But that can be difficult to deal with at times.

Overall: I really enjoy GoToMeeting, it fills it's role and does what we need it too. The feature set available and integrations makes it a great software tool for any company.

Capterra loader

We rely on this almost daily, and it works almost flawlessly

Jul 25, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Love the Outlook integration, meeting recording, and screen sharing features. Including the GTM link in meeting invites works great for a wide variety of users. And for the price, has better audio / video quality than we've found elsewhere.

Cons: Hard to determine when it will happen, but sometimes audio will cut out, or clients will lose video. Likely a local Internet connection, but frustrating that it can't tell you that. Also, the new meeting recording in the cloud works pretty well EXCEPT for their transcriptions. It has a Botnik approach to AI. It doesn't know who is speaking, and gets about 80% of the words / context correct. Sometimes with hilarious outcomes, sometimes detrimental if you don't notice that the meaning was switched. Right now, their transcription is not trustworthy.

Overall: Often works great. Easy for clients (except Mac users)

Capterra loader

Almost there with awesome features...

Sep 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We really enjoy the fact that webinars are so easy to set up. And the ability to create pre-recorded webinars is also fantastic because it gives us the opportunity to invite guests to host webinars that normally we wouldn't be able to provide due to time constraints, scheduling conflicts, etc.

Cons: One of the cons is that I wish it were easier to make pre-recorded webinars. It would be absolutely amazing to be able to just upload a recording and use that for a pre-recorded webinar rather than having to schedule and perform a webinar to record. Also (and I don't believe this is Go to Meeting's fault) but there are barely any third party marketing softwares that fully integrate with the pre-recorded capabilities. Bummer, but I'm sure they'll get to work on it soon!

Overall: We use GoToMeeting all the time internally and externally. We love it!

GoToMeeting - easy to start and manage, the best tool for desktop support

Mar 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I use GoToMeeting three or more times a day for desktop support or training customers with Microsoft Dynamics NAV or related software. I am the secondary person in a support call, and need to have a tool that is quick, easy, and fully functional. Much more stable than TeamViewer, more functionality and scalable than Join.Me, and will not fail like Skype for Business. It is by far the best support / meeting tool I have used in my 30+ years of being a remote developer.

Cons: As long as you pay for the service, there are no cons. Only on rare circumstances has a customer not been able to run the web and/or desktop app, and that was more an issue with them, not GoToMeeting.

Overall: It is a one-stop shop for all my support and meeting needs for my job which largely consists of remote desktop support for customers or training medium sized groups.

it's very good connectivity tool to collaborate the people across the globe without travel expenses

Dec 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Simple and user friendly interface. Easy to create and join meeting sessions without training necessary and Attendees can participate without any cost, also we can use this software on trail basis of 30 days with maximum of 3 participants . lt supports Upto 100 Participants with paid version.

Cons: Lacks advanced meeting options such as polling.

Compatibility issues with Mac machines and sometimes Recordings are very complicated.

Overall: GotoMeeting is one of the best conference call programs available as it provides incredible ease of use and an excellent set of features. Starting and joining a meeting is hassle-free; no codes or phone numbers to memorize. Features include screen sharing, HD video, a downloadable mobile app for making and taking calls on the go, and more.

Audio and Video Quality with six conferencing streams and high definition video quality very nince and support service very good.

Best Online Meeting Software Available

Jul 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I've used close to a dozen online meeting software tools. GoToMeeting is by far the best. My requirements are very simple: I need to be able to create, schedule and host online meetings. Sometimes, I share a screen or webcam. Sometimes I dial in vs use the online audio through the computer. GoToMeeting is the easiest to use and works. Other systems I've used can do most of what I require, but don't have the best quality.

Cons: Although this is the best system for online meetings on the market, it is also one of the more expensive options. I've learned, however, that you get what you pay for with tools like this. I would encourage folks who rely on an online meeting system to do their daily business to swallow hard and pay up for this tool.

Overall: Easy to use, reliable online meeting software.

GoToMeeting- great tool for meetings with colleagues and clients

Sep 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: This is a great software and I like most that you can do audio, video and screen sharing. I used GoToMeeting at several jobs, and the most recent job I used it in was working as a sales manager, sharing my screen for my clients to see overviews of what their venue would look like and different design boards. I also like that you can add several users seamlessly and that they get an email sent with easy instructions on how to access the call. I also like the chatbox ability for them to type in a question while I'm presenting and I can get to it when I am done rather than interrupting my train of thought.

Cons: My only complaint with GoToMeeting is the connectivity issues that it has. I probably experienced connectivity issues 50% of the time while using it, but it is easily fixed by hanging up and calling back. It's just a pain and looks unprofessional when you have to tell your client or boss to hang up and try back. It would be a lot more seamless without the issues but it honestly isn't a huge problem to where I would stop using it. The pros outweigh this con.

Overall: I definitely recommend GoToMeeting when setting up calls with clients or even colleagues. It has benefited us by allowing a seamless way for attendees to access the call, they receive a small tutorial when setting up so we don't have to do it for them, and it has saved us time that we don't have to set up in-person meetings as we can do face to face with the ability to screen-share. Clients love it because they don't have to come down to my office and can do it from the comfort of their own home.

Amazing Communications Tool

Apr 17, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The best part of GoToMeeting was the ease of integrating Outlook and GoToMeeting so that my users could make their meetings more easy to manage from a centralized location. The fact that it also auto-populated also helped administrate what was going on behind the curtains. Cloud recording was also a nice touch, making it help save space on my users' machines.

Cons: The only issue I ran into was ease of changing licensing. For a growing organization such as ourselves, this may not be the easiest tool to grow on the go, but for established organizations without much turnover, this is made easier by their licensing model.

Overall: Overall, we achieved a great way to communicate internally, establish demos with prospective clients, and grow our relationships with our existing customers. All in all, a very solid tool!

The perfect platform for business conferences

Jan 23, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: GoToMeeting for desktop and mobile platforms is one of the most comprehensive and best implemented software conferencing systems. It offers full audio-video-desktop sharing functionalities and easy access via phone. Apart of the multiple features commonly present in any A/V conference system, the main strength of GoToMeeting is the stability of the connection itself, in any circumstances. The robust protocol allows to prioritize voice over video connection without losing a word in your conversation.

Cons: I've not detected weaknesses in GoToMeeting implementation both on desktop and mobile platforms. User experience in Mac platform (stand alone application) seems to be a little less integrated than Windows one. Functionalities are the same, but integration in Windows works flawlessly (ie: click on a GTM link opens the stand alone app in background, while on Mac you have to paste it manually on the main window).

Overall: We are using this software in our organization, mainly for interaction with external parties (customer / providers / consultants), but we also use internally when other platform are not performing as expected, due to more stable connection overall.

Meetings are made easy with GoToMeeting

Nov 03, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Setting up a conference call, meeting or webinar is easy and attendees join without any issues. There are less dropouts than previous solutions. It's great that we can share screens and change presenters if an attendee also wants to share their screen. It is great how it allows me to choose a timezone so that I can always be sure to get the time correct when inviting international users.

Cons: Sometimes it can take a while for the attendees audio to connect, but it's usually only a matter of a couple of minutes. It would also be useful if they had more countries with local teleconference avaialable.

Overall: We can set up meetings with anyone from all over the world. There is no confusion and we don't need to check whether they have skype of other means of connecting, with gotomeeting anyone can use it easily from all devices.

Capterra loader

GoToMeeting - Should be your Go To Web Meeting Solution

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: As a growing business, we have loved using GoToMeeting! GoToMeeting is a great solutions for our Account Managers to conduct Account Reviews and even for our Support Team to jump on a web meeting to see the customers exact issue. GoToMeeting's Google Chrome Plug In makes it so easy to use.

Cons: While they do have a Google Chrome PlugIn, I would have like to see a PlugIn for other browsers like Safari. But who am I kidding, everyone uses Google Chrome anyway right?

Overall: One of our employees started using GoToMeeting as a solution for web meetings and before we knew it, our whole company was using it! GoToMeeting was a great solution for all of our departments! We used it to work together as well as to help our customers. I would recommend GoToMeeting to anyone that wants to meet face to face, without being in the same physical place.

Easy and intuitive tool for meetings on the go

Mar 07, 2019
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: One of the prime advantages of GoToMeeting is the easy setup for meeting. Especially when you are traveling, you need to be able to access a meeting tool within minutes. GoToMeeting allows you to setup a meeting from your mobile phone or have a permanent link available that your crew can use whenever you need them to collaborate. The functions within the interface do not need much of an introduction and is intuitive enough to support users that might be used to other tools or none.

Cons: GoToMeeting is focused on quick and easy meetings with few participants. I personally worked with up to 12 participants at the same time, even tough a larger set of licenses is possible. The major drawback is the fact that only 6 participants can have their camera on at the same time (2018 version). Similarly, the software gives you few options to influence other users such as permanently muting someone or encouraging file downloads.

Overall: For meetings on the go, this is the fastest and simplest tool available. If you are looking for a comprehensive engagement tool for training or meeting purposes, then you should go with GoToWebinars from the same provider.

Lets Meet

Sep 21, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of access right from your calendar using a chrome plugin.

Make someone else presenter.

You can share your screen and if you make someone else presenter he can also share his screen.

Don't give control of mouse and keyboard to other presenter if you want.

You can record meeting.

Participant can also record meeting if you allow.

Cons: First it open go to opener in browser that sometimes confuses new participant.

It crashes sometime in the launch.

Sometime conflict with other apps like, go to webinar.

Each version requires installation of supported app like go to opener.

Joining from phone call is typical process and doesn't show participant name

Overall: Its very useful app. You can see all your calendar invites and launch meeting with same agenda without typing agenda all the time.

I used gotomeeting every day to meet with staff and customer groups

Apr 23, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It's easy to send a gotomeeting handle out to your meeting attendees. You can either create a custom one time handle or you can send your individual handle that can be used at any time (I found this most helpful when I needed to quickly get a few people on a call without much warning, I could just tell everyone to hop onto my gotomeeting handle, my company used your first and last name for custom handles.) You can also assign multiple hosts to a meeting which is great for if you have a busy schedule and can only make it for part of the meeting or if you get stuck in another meeting and can't make it at all - your other hosts can launch the meeting without you.

Cons: The audio can be a pain sometimes. It has an option to dial into a conference line instead of using your computer audio and we always do that option. The computer audio really struggles (even if your computer has a great microphone). I've had a few issues with the meetings freezing up but it could have been an internet issue. The biggest issue is really the audio problems.

Wonderful for screen sharing

Oct 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I have used GoToMeeting for many training meeting with the software we use for our Summer Programs. When we first started using this new software over two years ago, we would have phone meetings using GoToMeeting, the biggest advantage to these meetings was the ability to do a screen share and be able to go through training seasons with the person training us being in Colorado while we are located in California. Being able to work through the process and have our account manager walk us through the process was really valuable. The screen share can be done by either person depending on how the meeting is set up.

During the early stages of setup, it was great to be able to have the ability to use GoToMeeting with our account rep and be able to troubleshoot problems that I had run into.

I have found these feature to be so valuable as I could call for help and my account rep would set up a quick meeting to help me. This really helped me learn the system much quicker than I would have without having someone on site to train us.

Cons: It sometimes takes a long time for the meeting to load and get set up. I would suggest always joining a meeting at least 10 - 15 minutes early the first time you use this software. Other than this its a fantastic product.

Overall: Overall, if you need use share screens or do a presentation using the computer for an audience that is far away, then GoToMeeting is a great option for you to consider.

Virtual Meetings

Dec 12, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: VoIP quality is almost always excellent, and if there is a bad connection it can usually be remedied via a quick disconnect and reconnect, easy to use controls for running meetings and granting presenter rights to others

Cons: No real cons, but the fact that it auto mutes you if you are not hosting gets a tad annoying as I always forget to unmute myself at first.

Overall: I telecommute and have been using GoTo Meeting for almost 6 years now. I've tried several other web meeting applications but I have found GoTo Meeting to have the best quality Voice over IP and the easiest set of controls to use over any of the other solutions I've tried.

Recommendations to other buyers: Check out the VoIP feature rather than the dial-in number. Maybe it is the fact that I live somewhat remote but the VoIP always sounds clear while the dial in number is often tougher to hear. I live and die by the VoIP capability.