Who Uses This Software?

GoToAssist is now RescueAssist. RescueAssist is a platform for small to medium sized businesses, providing faster, frictionless connections for IT support for customers and employees.


Average Ratings

93 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $39.00/month/user
  • Pricing Details
    /Per Technician - billed annually
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • LogMeIn
  • get.gotoassist.com/
  • United States

About RescueAssist

GoToAssist is now RescueAssist. RescueAssist offers market-leading remote support and ITIL-based service desk management to enhance IT operations and reduce cost. Key new features include lightning-fast connection time, right fit support including chat, remote view, and file transfer, in-channel support (integrations with apps like Slack), and mobile device support + camera share .


RescueAssist Features

  • Diagnostic Tools
  • File Sharing
  • Real-time Chat
  • Screen Sharing
  • Session Recording
  • Session Transfer
  • Surveys & Feedback

RescueAssist Reviews Recently Reviewed!


Simple, Easy-To-Use Remote Support Tool. No Bloat, No Problems.

Aug 15, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: There are many remote support tools, but GoToAssist is the simplest of all the tools. There's no bloatware, like other 'team viewing' software, there's just a simple installer for both agent and user. The usability makes it something that I can use every single day, as well as all of my team too. I've never had a disconnection based on the software, only on the user's connection speed being an issue. The best part is that it's almost completely seamless with yoursupport business.

Cons: It may sound silly, but I'd like a way to keybind an F-key or something to a "Start Support Session", and having the support URL saved to my clipboard automatically when a new session is started. It's the little things, but there's not much to complain about with GoToAssist.

Overall: Remote support at a decent price per support agent, an easy-to-use tool, with some customizable options, but definitely some things missing that can be improved on. No bloat at all, the servie runs nicely on the remote user's PC or Mac, and I'm easily able to support and help the user with their problem. The product doesn't get in the way, and that's the best part.

Capterra loader

Great Supporting tool via remote

Dec 13, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

1 / 5
Customer Support

5 / 5
Value for Money
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Pros: Go to Assist offers a wide variety of feature, First; with unlimited live end-user support- with one click i am able to convert a phone session with a customer into an online support session. Secondly, Session Reporting where i am able to jot down notes during the session, track my time spent, and more importantly record my session and download them for archiving and training purposes. Third, I am able to transfer files securely to my customer's pc and diagnose the issue. Fourth, GoToAssist has a dynamic remote support, where it enables multi-sessions for up to eight customers at a single time, transfer, files and reboot/reconnect if need be. Last but not Least, GoToAssist offers a trail version for users who want to test the software.

Cons: The lack of support, There were times when i had questions about the new features or even basic support for GoToAssist but thier customer support isn't sufficient to respond back in time, or it takes time for them to return to my messages via email.

Overall: Ability to transfers files, record sessions, connect more than one end-user, chat option to take notes for the issues and much more

GoToAssist Review

Jun 27, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: GoToAssist by Citrix is a cloud-based remote support and mobile device support solution. The service is easy to set up, and fast and comfortable to use; anyone with some troubleshooting skills can provide assistance in minutes. It's an excellent solution for companies looking for inexpensive remote IT support.

Pros: This software product has a easy to use GUI. It allows to connect to remote devices. It also allows to do screen sharing and remote control the devices. Moreover, it also allows to share or transfer files. It is very intuitive and cloud based application. There is also recording feature included in this product.

Cons: It is not a cheap software. It is a subscription based application. It could be difficult for non-computer savvy or normal average users.

Capterra loader

we use this at work for all of our remoting. Works great and has good usable features as well.

Jul 23, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This is our go to software for work. Obviously we use the for on demand customer service, but we also use it when we need to remote into a computer or server unattended. One of the great things about this software is the ability to send and receive files during the remote session, making it easy to install software or download log files when troubleshooting issues.

Cons: its a bit pricy, we've even discussed moving to an in house platform for remote software, but some of the features you get with GoToAssist are just not available with in house solutions.

Overall: Great software, great featuers, a bit on the pricy side!

Best benefit is the abuilty to send and receive data such as programs and or error logs.

This software is the best

Jul 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: really easy to used you just login and you are ready to used it and its so easy that you have way to connect with clients if you work with IT like I do you can email links for clients to connect or you simply provide them the website and the code for clients to connect with you... I cannot live without this software on the IT world.

Cons: No cons at all the software is self explanatory and they have well documented steps on the software on how to used it really really easy to used and no tech should live with out it.

Overall: Best software in the IT world and there is no day I don't used this software to connect with a client

one of the best tools any tech can have in the IT support arsenal ..

Capterra loader

I have used several remote control packages and this is one of, if not the best, I've ever used.

Jul 02, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's easy to setup new users and easy to use. When I have to connect in with someone I don't have unassisted access to their system it's easy for them to follow the on-screen prompts to allow me to connect.

Cons: Sometimes, not very often, I've had issues with updates causing issues with certain other software on systems that I connect to. I wish it were easier to "rollback" an update to an earlier version so they could have time to create a patch - which they have done for me in the past.

Overall: Ease of use and ease for users to allow me to connect. I like the unassisted option that makes it easier for me to work on systems during peoples off hours but doesn't compromise their login credentials.

Go-To-Assist is the best remote desktop solution for our business

Aug 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
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Pros: I've used Go-To-Assist for over four years and it has been a great experience. The best features are the ability to obtain diagnostic information on the host machine with the click of a button and the ability to have other support team members join a session. Restarting a customer's machine has been very useful because of the ability to reconnect the session. Highly recommended A+++

Cons: I wish GoToAssist had the ability to capture and store screenshots, rather than using an external 3rd party tool, This would provide a repository that would be easily accessible for reference.

Capterra loader

Our clients love GoToAssist.

Jul 09, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Gotoassist simplifies the process of remotely communication between my organization and our clients and even between the team at work. I am able to screen share with my colleagues at the workplace, comment on files and documents remotely. I see this tool as a better alternative to Google doc.

It is easy to setup and install ,and interestingly a lot of our clients have come to accept this tool courtesy our recommendation.

Cons: Requires a fast internet network connection to function quickly and from experience every remote communication tool requires same too.

IT Tools made easy with GoToAssist

Feb 24, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: GoToAssist is a solid product. It can't get any easier when remotely providing support. Being a user for 2 years, I sometimes take for granted how much easier it's gotten. We use to use VNC, Teamviewer and Join.me, however, started having issues when a product marked as Free then was no longer free, or how another product is just not safe to have in your network. With GoToAssist you get the ease of use for both the person providing support and the person receiving support. Although it's not free if you are a Non-Profit there are ways to significantly reduce the price by half on a yearly subscription.

Pros: Ease of Use Intuitive Offers other built-in tools

Cons: Retail Price a little high compared to other free products

Learning Curve but Stable Product

Oct 24, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We heavily use this product on a day to day basis, and I have to say, it's very stable. I can count on it to work every time, which is very important when we are trying to get on an angry client's screen. The unattended access feature is easy to set up and easy to access.

Cons: It's weird but there is no clear way to log on and off the desktop application. When setting up a new user and testing their account I had to cancel the tool multiple times from the task manager to get a login screen. The learning curve is a little high, takes a little bit of time to get use to the features and how to use them. I also wish more than one person can enter an unattended session from the unattended access point.

We have been using GoToAssist for many years.

Jun 15, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: File transfer, remote control and access are good features. Remote reboot feature also good. Unattended support is also a great feature if you plan to do remote support.

Cons: Connecting remotely to computers that you have previously connected to either requires updates or uninstalling previous version through Control Panel. Recently this issue has got worse and worse with no resolution for months and now has us looking for different remote support software.

Overall: Provides a tool to support customers remotely and transfer large files directly between users.

Capterra loader

Was easy to use when first starting to support customer through a screen sharing software.

Mar 07, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: My first tech company job was in an education software company that used gta as their support software to their clients. It was an easy software to learn and use during my time with that company. I liked the personal queues and interaction that it gave you with your customer at said time. I even liked the multiple calls you could be on at one time.

Cons: The software crashed a lot when we had it. We eventually had higher ups in gta make an appearance and they saw first hand what the software was doing and said straight up that they had no way to fix it. Hopefully that has changed and I would definitely recommend this software to a starter company for it price and package.

Excellent Software

Aug 31, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We use GoToAssist everyday for remote support to our branch offices all over the United States. It works great for us. The ability to remote into any machine we need to and control, monitor or install software/updates makes this software a life saver.

Cons: Better support for mobile devices. We use a lot of iPads out in the field and would love to be able to remote in and grab information or troubleshoot issues for the non technical sales reps.

Overall: Great program. Would recommend to other companies looking for remote assistance software.

Capterra loader

Great remote access software.

Feb 05, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Make's remote support simple to use. Clients get a keycode to install software and you are in and out.

Cons: The software was buggy at times and couldn't connect and the computer was on trying to get remote support.

Pricing very steep when compared to other companies who do the same thing and have the same features and services.

When compared to other companies it's still has a lot more work to do to be charging what they charge.

Overall: Simple setup for you and the consumer. In just a few minutes you get computer access.

GoToAssist convenient for connecting to users, and servers.

Feb 19, 2015
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: I've used this product working at many companies. It's a quick time-saving way to connect to customers computers and resolve issues quickly. You can have a list of customers if you need to reconnect or use only a one-time connection with no saved option to reconnect. I can take care of more issues using this tool than any other remote connection tool. I like the one time use of the product or saving connections to use in the future.

Cons: Pricing is what I like least about GoToAssist. That is the only thing I like least about this product. Everything else about this product works great and I've never had problems or confusion from customers connecting to the product.

Recommendations to other buyers: Weigh the cost of the product versus benefit to customers and volume of calls. As you always want to keep your cost low. Although this is a great product, cost can be high. Really try to work out a good deal with the vendor.

CITRIX GO TO ASSIST

Jan 05, 2017
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Easy to use and navigate - immediate connections with a click - ability to transfer files

Cons: Connection fails sometimes - pricey

Overall: I have been using this product for about a year. When it works it is very user-friendly and we use it many times a week, sometimes daily. I use the product to connect to my retail store and office computer from my laptop when traveling and/or away from the business. It tends to lose its connection for no particular reason, not often but seemingly at the worst time. I would recommend it regardless of this issue - it is a bit pricey for 1 PC connection

Recommendations to other buyers: Set the price for people like me who are hooking into multiple networks - address connectivity issues.

Best remote support software I have used in six years as a support technician!

Apr 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: Easy to deploy, use, maintain, and start session for users. In addition to the unattended support feature, they have several URLs users can easily navigate to, which results in shorter time to session.

Cons: Cost - this is one of the more expensive remote support tools I have ever paid for. I had to really push to get it approved, but I'd say it's worth the price!

Fantastic way to access remote computers!

Jul 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software has everything I need to login and troubleshoot all of my client's computers. It helps us to be way more efficient when providing technical support to clients.

Cons: Occasionally the connection is slow and the remote computer doesn't respond as fast as I would like it to.

Overall: It helped our company to become more efficient when providing technical support to our clients.

We use this for 35 users and we love it. It looks a bit outdated but works well.

Mar 07, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love being able to add unattended access to all the computers within our organization. It saves us a lot of travel time being able to remote into a machine and fix an issue versus traveling onsite to do a basic repair.

Cons: I use the Mac version mostly and it is lagging far behind the look and feel of the Windows version. They should absolutely upgrade it.

Capterra loader

Gret program, does what it's supposed to

Dec 07, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: IT's fast, can easily share sessions between other technicians to complete a job, and it's reliable on reboot

Cons: Lacks some of the logging/advanced features of other remote software, such as log me in rescue which allows you to customize it a bit more.

Overall: Quick way to repair systems remotely that are not on the domain (Field techs mostly), it gets the job done in most cases.

I use when I need tech support and to allow secure remote access

Jul 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Software allows for tech support to remote into my computer or server and address issues over a secure connection. It is only a temporary download, so with that it helps to minimize any security threats. I am able to watch and work with techs this way and even learn how to fix things myself long term

Cons: The only thing that can be liked least about this software is that you have to take the extra few minutes to download it each time. That being said it's 100% necessary for security which definitely comes first

Overall: Secure help from different techs from many different programs. It assist with long term learning for me to better run my clinic

Great software

Jun 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: Let me feel like I was sitting right in front of the system know matter where it was. Logging in was seamless.

Cons: The ability to capture system information was limited compared to out remote access software. Lacked the ability to run commands remotely without logging in.

University of Miami - IT MGR - Athletics

Oct 03, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: You can be up and running in less than 5 mins. You can setup unattend remote support to rub as a service.

Cons: I've been using for about 2 years and haven't found any cons.

Overall: It easy to use if offer a website for users to connect easily, your can also email links and a key. I use this daily and have never had and issue. Besides supporting others, I have my computers setup for easy Unattend remote accsess.

Recommendations to other buyers: If you looking for a Remote Desktop support, sign up for the trial you won't be disappointed

Great remote access application

Jun 27, 2018
3/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Easy to use, allows for remotely accessing your total fleet of equipment with minimal interaction. Very intuitive.

Cons: Connection issues. Some clients refuse to connect to the service. Having to reinstall the agent too frequently.

Excellent Remote SupportTool

Jan 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: GoToAssist is very easy to use and enable us to remotely assist our end users. It gives us the ability to screen share, and even take control where necessary. We can share files, apply patches, and do any other kind of support necessary. Our company has end users scattered throughout the country, and this tool allows me to easily access and support them no matter where they are.

Cons: The only possible con is that it is a little more expensive than some of the competitors out there, but considering the reliability we have had with it, I cannot complain about that.

One of the best IT support toolset

Aug 24, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Using since last 4 years, ideal in offering customized IT support environment in an organization. Best solution for remotely accesing Computers and servers for troubleshooting and support purpose. Further ideal for organizing small training (one on one or with multiple users) with desktop/client screen sharing feature . Must have for IT Support team.

Cons: Slow network response time (Occasionally) and sometime remote system become unresponsive after long use. Apart from this no problem faced till now.

Capterra loader

A great way to provide in-house tech support to our crews in the field!

May 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
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Pros: I am the "resident tech-support" in our office for almost all of our superintendents and field crews. If they're having trouble with a program, or their laptop, I'm usually their first resort, before we call the outsourced IT company we use. For a lot of our jobs out of town, it's difficult for the supervisors to get their laptop in quickly to be checked in person, and Go-To-Assist makes it easy and efficient for me to access their computer and (usually) quickly resolve the issue they're having! I love that I can see and control their computer right from my office, no matter where they are, as long as they have an internet connection.

Cons: There really isn't anything I can think of that I don't like about this software. I've never had any issues with it, other than a little bit of lag, which is due to internet connections and not the software!

Overall: I am able to assist our field guys with their software/computer issues right from my office, quickly and efficiently!

Capterra loader

What we use for remote support

Feb 14, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: Our staff really seem to like it, the email to invite feature really works for us. The fact that you can run it as a service is a plus as well.

Cons: Some times we experience indeterminacy, and dropped sessions, not all the time but it happens even when we have good connections.

My favorite way to shadow end users

Nov 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: This software is great for shadowing end users in a support role. It allows you to connect to users no matter what security is set up.

Cons: The client typically has to quickly install this. However, it is a quick process and easy to walk the user through.

Easy Unattended Sessions for Remote Support

Jun 12, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: Using unattended sessions is very easy, and has most features that we need while accessing a client system remotely.

Cons: Setting up unattended sessions is difficult for some end users, due to the way they access the system we need access to.

GoToAssist allows me to remotely provide support in an easy and effective way.

Aug 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that I can provide support using GoToAssist from my phone, tablet, and PC. There are times when I only have my phone on me and through their mobile app I can still get work done when needed.

Cons: I wish I could be logged in from two devices at once with my same login. It hasn't been a huge deal though.

Overall: GoToAssist allows me to remotely provide support anytime from almost anywhere. It has been a lifesaver at times when I'm not on site but support is needed.

GoToAssist

Aug 09, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

2.5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and easy to connect to friends I help with their issues. I have a few older folk who own computers but aren't too savvy and it is easy to get them to download the file and run the GoToAssist setup.

Cons: Need to be able to get it consistently on a need to use basis, I don't charge a lot of the people and a subscription is daunting. I don't seem to be able to pay a one-time fee anymore.

Recommendations to other buyers: None, I have never used any other applications for remote connection.

Capterra loader

Quick and Easy screen-sharing!

Oct 09, 2018
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to provide clients with a URL and the screen-share session is up in less than 2 minutes. This makes troubleshooting client's computers very quick and painless.

Cons: The GUI is a bit dated in comparison to some of the competition.

Overall: Regardless of the client's display be it an old PC or even a newer Mac, I'm able to view their content and resolve / explain issues quite easily.

My favorite enterprise remote support app!

Jul 12, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: + Set-and-forget - install for managed IT and it's there when you need it.

+ Auto-updates on client machines

+ Allows for clients to consent to remote support

Cons: - Versioning is an issue on some machines - if the client's machine does not update, it can become impossible to connect. This happens most often with clients who "break things" and is not a frequent occurrence.

Great tool to be able to connect computers with your customers to help them with technical issues.

Jun 11, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: One of the easiest systems for customers to be able to connect with. Also very easy for our employees to use.

Cons: I wish there was a recording option with this service. To be able to offer a recording to a customer so that they can remember how something was done would be great.

Overall: Easy tool for your customers to be able to connect to you with.

Quite simply put, the best remote assistance software we used.

Aug 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: We used this to connect to end users PC remotely when troubleshooting was required. My entire team LOVED how easy it was to get the end users to connect. Even the users that were technical novices were able to get connected with our support representatives. Its got tons of features too. Being able to take the PC into Safe mode is a god send. The fact that it works so nicely with Mac is a great add on as well. Also being able to send commands remotely is a godsend.

Cons: Nothing much to dislike. I feel like a mobile support is kinda lacking but we never needed that much anyway.

Overall: Start to end, it was fantastic.

fantastic remote software

Aug 08, 2016
4/5
Overall

4 / 5
Ease of Use

3.5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: easy to use, easy to deploy onto end user machines who don't already have the software. relatively easy to learn and explain to end users.

Cons: doesn't quite have the features or power of bomgar client, and bomgar is a bit easier to get connected to end user machines

Recommendations to other buyers: check everything out, pcanywhere, go to assist, bomgar, kaseya - most have similar features but it comes down to ease of deployment in the environment if it's on managed services machines kaseya or bomgar are your choice, and if it's on random on non managed machines then bomgar and gotoassist may be your preferred remote assistance software.

GoToAssist

Oct 03, 2017
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
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Comments: Honestly, there are too many free options of this type of software out there to pay for this type of software without some game changing features, and they just don't exist here.

Pros: As advertised, it allows us to see and take control of our users' machines remotely. Brand labeled website for users to ask for assistance (from our internal team).

Cons: Stupid password restrictions that need to be dealt with immediately or you'll be frustrated as your password expires on you non-stop. It has issues if the person you're connecting to doesn't have a pretty good connection speed. There are times when it will randomly take away my ability to click on anything, and I'll be forced to just talk the user through the clicks.

Amazing for remote support. Could not support my customer without this

Dec 06, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Stable. Remains connected after reboot!

Overall: We had been GotoMeeting for many years for support (we still do for sales) but then we were introduced to GoToAssist which is such a better product for remote support. It requires no intervention from the end user (besides clicking a link); then if the computer is rebooted, the connection remains active (that's amazing).

It is fast, effective and very stable!

Great for providing remote assistance to my clients.

Mar 07, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easily connect to client's computer from either my computer or phone at any time. Also, the ability to set up unattended assistance is great.

Cons: Whenever a user I'm connecting to has an out of date version of G2A it takes a long time to connect to their computer.

LOVE THIS FEATURE

Sep 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is fantastic for needing immediate remote help. We can log in with our credentials and add the reason we need help and it will assign our "case" to the appropriate department who can then remote into my computer and fix whatever my issues are. There is a chat option on there as well so you can communicate with whomever is helping you. Great product and very easy to use.

Cons: I dont have any cons on this product so far.

Overall: FANTASTIC

GoToAssist Overall Positive

Oct 17, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Can remote onto customers windows based systems and assist with issues with ease. no issues with program once connected

Cons: Cannot remote onto a customers IOS device, I know this is asking alot but would be the cherry on top for customer service.

GoToAssist

Aug 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: The easy way for end users to connect and receive support, it's only needed send an email and the process run almost automatically.

Cons: This software installs a "receiver" app in the user machine, some users don't want it.

Overall: This help me a lot of times to resolve software issues on customers machine.

Capterra loader

Great Tool

Jan 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: What I liked most about this software is the ease of use and the powerful UI based controls when running on your mobile device.

Cons: Honestly, there wasn't much to dislike about this software. Sometimes the software lagged like any other RDP software.

Overall: The benefits received from this software were many but the one that was most prevalent was the fact that I could use my Android phone to check on a clients computer or family member's computer and didn't have to use a laptop or pc to use the software.

Good Ad Hoc Remote Access

Oct 01, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's easy to set up with clients that have all but the oldest computers. It works smoothly, and unlike other remote access software we use, keeps sessions between restarts!

Cons: The biggest issue I run into is having to give administrator permission on the client end to change some settings, which is annoying that it has to be done on the other end even if I have an administrator login.

Overall: It's probably the easiest of all the ad hoc remote support programs I use, at least for the clients. It has the fewest prerequisites (basically just a working browser) and performs well. It doesn't cost too much and is quite flexible if you want to use it for unattended access as well.

Great for Remote Support

Sep 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to install on my retail machines across the state. Convenient to log in and troublehsoot issues.

Cons: Licenses can get expensive once you need more than a couple.

Overall: I have saved mileage on my cars and OT but add these for remote support.

Capterra loader

Good for limited use by an office administrator but not for large scale clients

Dec 15, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Has good features for connecting to users, enev when they are not on their computer. Allows for multiple administrators under the same client group. Allows for client information customization so you can better identify remote devices. Works on mobile well.

Cons: Because it relys on the internet if speeds are slow it can have issues connecting. The client can uninstall the remote agent without permission making it difficult to manage remote devices. Organization of clients can make it hard to find the right computer if you manage many devices.

Overall: Remote access to our company devices

Could use some better management tools

May 18, 2017
3/5
Overall

5 / 5
Ease of Use

1 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: I like the ease and small space the program actually takes up, the ability to lock computers and naming of computers.

Cons: I would like to have the ability to be able to stop the users keyboard and mouse and policies to where I can stop people from exiting out of the program.

This program is excellent for remote assistance and distance education. Amazing!

Apr 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software controls a remote computer through the internet without any difficulty. As an educator, it has helped me to teach virtual classes remotely, which saves me time and money. The data is transferred securely.

Cons: The interface needs to be improved to the latest trends. You must have an Internet speed too good or you will have communication problems.

GoToAssist is a GoTo remote assistance program.

Aug 23, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: I use GoToAssist for remote access and troubleshooting of our company computers as we have employees in several geographic locations. GoToAssist is easy to setup and I can easily instruct employees on how to let me access their system. It has all the features I would expect of a remote assistance program.

Cons: I really don't have any negatives to say about this program. It does everything I need it too and I can quickly and effortlessly access remote computers for troubleshooting.

Easy Remote Screenshare

Oct 01, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Able to send a quick email link or direct a remote user to a website and provide support key to share the screen.

Cons: Difficulty to add multiple users to the screenshare.

GoToAssist is great!

Aug 01, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It allows our IT the ability to access and maintain our systems during employees' off hours. Our IT is then able to update each computer and the server, as well as fix any backup issue, insure that the backup's are running properly, and perform all virus and malware scans necessary.

Cons: If the system is down, of course, GoToAssist does not work. Of course, if there is not Internet connection, this software does not provide the necessary access from outside to the systems

When you need to help someone this software works.

Feb 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: This software allows you to log onto another remote computer in order to assist with a problem. It is easy to use and does not lockup or crash.

Overall: Log onto a remote computer with no issues.

GoToAssist

Sep 17, 2015
5/5
Overall

5 / 5
Ease of Use

4 / 5
Value for Money

Comments: I used GoToAssist for about 5 years. It was a good product and I never had any trouble with it. Getting users to connect was never a very difficult process.

Pros: Reliable connection. Great screen compression technology -- very quick response.

Cons: "fastsupport.com" was hard to understand over the phone. :) The cost is a little high compared to a few other options on the market.

Overall good experience

Oct 26, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's easy to use and requires very little training. We haven't had any issues, and it's quite easy to manage users in the portal.

Cons: The download of the screen recordings take a while, admittedly we dont tend to have to download them very often though.

Great

Jun 04, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The software is a nice way to be able to have IT help. Easy access and useful when in satellite offices so they do not have to drive there.

Cons: Not much. It is a pretty great product. Occasionally we are unable to fix the issue at hand and it requires more work to get complete.

Fantastic IT resource for companies without an IT professional/department

Nov 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We use an external IT support company which uses GoToAssist. If we ever run into an issue, they are able to quickly connect to any of our computers and troubleshoot the problem, whether the computer is attended on our side or not. We can also track all connections to ensure that connections are only being made when needed.

Cons: Connection times can be slow. We can see the support team trying to establish a connection, however it appears to be a latency issue on occasion. It's not clear if this is a connection issue (on either side) or a software bug.

Capterra loader

It is very good, dynamic and easy to use

Jun 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can have support from other departments in the company, even if they are out of the office, since it can be used from a PC or from mobile devices, this application helps save the day.

Cons: So far I have not had any problem with this application, the truth has been more useful than it seems

Overall: the times I have had problems with the systems I work with, the computer department has been able to help me at the time

GoToAssist - when you really need help!

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: When you're in a technical bind, this software makes life so much easier by allowing access to your computer when you need assistance. It is so much easier to allow someone to make the changes themselves, rather than try to guide over the phone or through some other communication means.

Cons: I have yet to find a con using this software.

Capterra loader

Top of the Line in the Remote Assistance Software Service Sector in my opinion. Worth every cent.

Dec 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I used this software for years and have seen it through many different variations but it definitely remains my favourite. Its ease of use and complex features are made functional and fun to use.

Cons: It is a little on the pricey side but that is understandable considering all the benefits that it offers.

Overall: Ease of use to assist my clients remotely throughout the country.

Capterra loader

Standard Remote Support

Sep 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of use - even users without good computer knowledge are able to use it

Cons: Occasionally hangs/lags - likely to do with user internet speeds

Overall: This is the daily-used software for assisting remote users with any issues. Its easy for the users to follow/allow access, which is very useful with some of the technically-challenged users.

GoToAssist is a fantastic tool for IT and customer support teams

Mar 07, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: While I'm not positive if my current company uses this, GoToAssist has been a life saver for other companies I've worked for in streamlining our support teams, especially with their amazing cloud-based toolsets.

Cons: There's not much that I don't like about this software, beyond your usual bugs and connectivity issues.

Capterra loader

Complete your comment: GoToAssist.

Jul 20, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Effective remote assistance with GoToAssist. Its internal engine to establish the connection is fantastic. Nothing to envy the market leaders. It is based on the ability of your equipment to operate and the optimal stability of the network. It is powerful when all conditions are met without problem.

Cons: It does not obtain information about the equipment where it operates or connects. It only communicates through the operating system and remains limited.

Capterra loader

Nice User Shadowing Software

Mar 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: This does pretty much what you expect it to do and does it well. It's doesn't go above and beyond, but it's no worse than any of the other options out there. It's somewhat easier to manage than some other products in this category.

Cons: Planned deployment of the agent can be a pain sometimes. Pricing isn't competitive enough. Doesn't do anything above and beyond what you can find elsewhere.

Overall: Being able to assist users both in office and out in the field.

Great remote software

Jun 27, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Pros: It is very easy to use, and is super simple to connect clients. All you have to do is direct them to a website.

Cons: I like TeamViewers features, because it allows you to do way more. And also the unattended support doesn't always update the PC names.

Very easy to use and reasonably priced for low volume users.

Jun 01, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It was extremely east to learn the ins and outs of GoToAssist. I am relatively computer savvy but I think even novice users could handle this with relative ease. The user interface is very intuitive and the pricing for the volume users is reasonable.

Cons: We have occasionally run into issues getting things synced up between users with some crashing of the interface from time to time.

Overall: Affordable and very easy to use.

Really helpful for companies with outsourced IT

Oct 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: We are a small company without an in house IT department. Our IT contractor raves about GoToAssist for remote access and troubleshooting. It certainly saves us some headaches when we need support to resolve software issues.

Cons: No cons come to mind as an end user who utilizes this to receive support. Our IT contractor highly recommended GoToAssist and we certainly take their recommendation seriously.

Works awesome

Aug 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

Pros: The desktop app works great. Easy to install remote client and sending emails is easy. Easy to connect as well

Cons: Sometimes some confusion when try to launch the application on the user end, and misses some features of teamviewer.

Using GoTo has made things much easier

Mar 13, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Comments: Does exactly what it's designed to do.

Pros: I like the easy access, and the ability to link in my team without a huge amount of headache. GoTo has done a great job of streamlining the process and keeping it simple enough for everyone to learn it quickly.

Cons: Not the fastest program, and we've had some issues with login and some issues with dropped connections. Not frequent, but often enough that its worth mentioning.

RESCUE ASSIST

Oct 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: A tool that I use on a daily basis to help troubleshoot with clients. Easy to work through and take over screens.

Cons: Could be a little more user-friendly and easier to locate some of it's features.

I wish every customer service group used this product.

Feb 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Pros: I like how easy it was for the customer service to initiate this tool and help me troubleshoot my problem.

Overall: This is a rare situation where I dont know what the worst part is. Maybe its the fact that not enough companies use this.

Great for remote IT support

Oct 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Our team is located all over the province, and our IT team member works from home in a different city. GoToAssist allows us to remotely connect to screenshare and setup remote support sessions when I run into an issue.

Cons: I sometimes just pick up the phone and call him while we're in a support session as the audio quality can be choppy occasionally.

Awesome way to remote desktop

May 16, 2017
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Used for IT mostly, and some meetings. The interface is great, and the warning popup helps know what's going on. The built in the chat window is fantastic.

Cons: Had it set to open on startup, and has crashed the machine a few times, but I believe that was due to the age of my computer at the time. I've also had it give me pop-up notifications that were annoying.

Capterra loader

Great for remote support

Sep 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use and install. Allow for great remote support.

Cons: Licenses can get pricey after a few users.

Overall: Allowed our team to provide remote support to client around the state.

Easy to setup and configure as an end-user

Oct 21, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I use GoToAssist on the recommendation from our IT contractor, and it's easy to setup and turn-on when I need remote assistance.

Cons: I have nothing negative to say about this software. As an end-user, I receive support from our IT contractor and this is the support software they use.

Feb 01, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Customer Support

3 / 5
Value for Money

GoToAssist - Not Bad

May 08, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
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Pros: Nice to be on a call with others and share screens Nice that controls can be set as to who has permission to use mouse

Cons: A bit clumsy for the set up for a laymen. Overall, other than that, it's pretty easy to use and there isn't anything really bad I can say about this software

Easy to use.

Mar 07, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Easy to set up and use. I've never had problems with any lagging or buffering. Just a good software.

GoToAssist is a fantastic IT resource for our team

Jul 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Our IT department has raved about GoToAssist since deploying it at our company. The price per month is very valuable when we don't need a lot of licenses/concurrent connections. Citrix's customer support is fantastic as well.

Cons: The connection has dropped several teams when I've been receiving support from our IT team, though that could be due to our internet connection as much as a software issue.

GoToAssist Got me Where i was headed

Oct 04, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
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Pros: it's pretty simple and straight forward on the linking to/from the remote connection.

ive never had lag time unlike other software where you remote in

Cons: i don't have any complaints. we use this semi-regularly with our software providers

Great Remote Support and Ticketing

Feb 09, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Comments: We use GoToAssist for both ticketing and remote support. Compared to other products I have used it is comparable or slightly better. Ticketing system work great, and has less issues than others I have used. The remote support agent has been phenomenal, with the exception or multiple monitor 1080/4k setups.

Capterra loader

Excellent for customer service

Jan 23, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, easy to install. Excellent for trimming the excess fat out of a customer service conversation.

Cons: Latency could always be improved, as well as a better ability for users on either side of the connection to interact

Disappearing password file??

Mar 20, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: I can only relay on my experience. I had gotoassist clean up my computer. In the process a text file of all my logins and passwords disappeared. Fortunately the passwords were encrypted and there was a backup on a separate drive, but it begged the question why did that particular file disappear. In a follow up conversation with the company supervisor he tried to tell me the text file never existed. I've referenced that file for over 10 years. I have no idea how he would come to that conclusion. I'm now changing all my logins and passwords.

GoToAssist Review

Feb 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: We've been using GoToAssist for a few years and it has met our remote support requirements very well. Ease of use at the remote end is appreciated since many clients aren't overly technical.

We are confident, with regular updates & enhancements, GoToAssist will continue to serve us well!

GoToAssist can be helpful!

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I like GoToAssist because it's usually easy to use and has a clear user interface.

Cons: There are just too many other competitors with similar software and more features than GoToAssist.

Easy to get help when I need it.

Oct 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
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Likely

Pros: If I have an issue with my computer, our IT contractor can remotely connect in and solve the problem effortlessly with no restriction on system admin access.

Cons: No issues from me! When our IT contractor connects to help solve the problem, the connection is quick and he's able to get in and solve the problem quickly.

One of the best

Oct 03, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Comments: Citrix has a whole suite of products that are some of the best on the market. I use gotoassist to help keep my moms computer up and running whenever their is issues along with being able to assist my staff with issues

Fairly easy to use, helps out when you're in a bind!

Mar 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: GoTo Assist has definitely helped our employees when we need login information or need help installing or using new software.

Cons: The customer support (for the customer support) could be improved. Sometimes the software itself doesn't load or needs updates. But, it works very well about 95% of the time.

My review for go to assist.

Oct 06, 2016
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use

Cons: Lack of support

Overall: Citrix GoToAssist (GTA) is a great tool when it was available. It was a great tool to use in regards to working with community based organizations that were not in our network.

Makes it easy for our IT team to manage issues across locations

May 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, easy to rollout to multiple locations, makes it easy for a small IT team to leverage resources and manage over 150 employees

Cons: Difficult for the average user to understand what is going on with this software. Needs some hand holding from the IT team.

Excellent way of tracking performance!

Feb 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I love the ability to run reports and keep track of what the team is doing!

The system is easy to use for our employees to submit requests.

Great product

Feb 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money

Comments: Very easy to use and very rarely have any issues or bugs with the system. Would definitely recommend.

The best remote control tool which is very user friendly

May 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The best remote control tool which is very user friendly

Can take remote of any machines

Good support

Cons: Remote initiation takes some time

Not a free tool

Remote initiation takes some time

Remote initiation takes some time