--- title: "GoTo Webinar Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is GoTo Webinar the right Webinar solution for you? Explore 2073 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/163335/GoToWebinar/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- GoTo Webinar 4.5 (2063) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of GoTo Webinar Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews DD Doris D Human Resources GeneralistOil & Energy, 51 - 200 employeesUsed the software for: More than 2 years. “Scheduling webinars for new hires is among the vital benefits that I realize with GoTo Webinar currently.“ January 15, 2026 ES Eleanor S DirectorAccounting, 2 - 10 employeesUsed the software for: 1-2 years. “I did find it not quite as intuitive when I received an invite and tried to save it to my calendar in Google. “ November 16, 2023 Lexi R Sr. Director, Lead DevelopmentInformation Services, 51 - 200 employeesUsed the software for: More than 2 years. “The flexibility with type of webinar - live or prerecorded - makes it easy to plan properly.“ May 12, 2026 pN priscilla N life insurance agent Insurance, 51 - 200 employeesUsed the software for: More than 2 years. “when operating in very remote areas connections disturbs a lot as its will connect and disconnect automatically and this effects meeting recording features“ April 15, 2023 DD Doris D Human Resources GeneralistOil & Energy, 51 - 200 employeesUsed the software for: More than 2 years. “Running polls and Q&A is another thing that I like since it allows me to get customer feedback.“ January 15, 2026 Zoltan H Revenue Operations SpecialistInformation Technology and Services, 201 - 500 employeesUsed the software for: Less than 6 months. “One of the disadvantages of using Go To Webinar is that it can be quite expensive compared to other webinar platforms, particularly for larger organizations or those that host frequent webinars.“ February 23, 2023 MZ Mia Z StudentEducation Management, 10,001+ employeesUsed the software for: 1-2 years. “The most like thing about GOTO is we can join the webinar via email and they will inform me one hour earlier and 5 minutes earlier.“ January 13, 2025 Romesh P Assistant ManagerBanking, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “For GoTo Webinar requires strong and stable internet connection and if the connection is not stable, it will ruin the experience.“ January 26, 2023 ## Showing most helpful reviews Showing 1-25 of 2063 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michelle C. CEO Used the software for: 1-3 years ### "Reliable for Structured Webinars and Trainings" August 24, 2026 4.0 Overall, my experience with GoTo Webinar has been positive. It works well for structured webinars, trainings, and larger online presentations. Once I am familiar with the controls, it is dependable and gives presenters the tools they need to manage an event. I would like to see the interface simplified somewhat, but it still does its main job well. Pros GoTo Webinar is fairly easy to use for joining and participating in online presentations. I like that the webinar tools are organized in one place and that it works well for larger virtual events where there may be many attendees. Cons The interface can sometimes feel less intuitive than other virtual meeting platforms, especially when switching between attendee controls or trying to find a specific feature quickly. It can also feel a little more complicated than necessary for smaller events. Review Source Lexi R. Sr. Director, Lead Development Used the software for: 3-5 years ### "Great Low-Cost Tool for Webinars" May 14, 2026 5.0 Pros The integration with HubSpot makes it easy to track registrations and attendees. The flexibility with type of webinar - live or prerecorded - makes it easy to plan properly. Cons More editing options for prerecorded webinars would be nice. The branding options for each webinar are good but could be better. Review Source R Reviewer Founder and Marketing Strategist Used the software for: 3-5 years ### " The webinar and event management software that ensures client presentations run smoothly." April 24, 2026 5.0 Guide Marketing I incorporate webinars as a fundamental aspect of my value delivery to clients and acquisition of new clients. On the event management part, GoTo Webinar is dependable and supports gathering registrations, reminders, live sessions, file sharing during the presentation. The cost is higher than what I would run based on the size of operation I operate, but the professionalism that it brings to the client facing events is well justified. Pros It used to be a lot of a gamble hosting a live client webinar without technical hiccups. GoTo Webinar alleviated nearly all of that fear during my initial event via it. Cons There are very limited background choices as a marketing professional. At this price, I want a tool that has more visual flexibility with my brand directly depending on the quality of the presentations. Review Source Estela G. HR Assistant Used the software for: 3-5 years ### "Solid Platform for Organized Virtual Events and Trainings" April 17, 2026 5.0 Overall, I’ve had a positive experience with GoTo Webinar. It’s reliable and easy to use for running structured webinars, trainings, and presentations, and it makes organizing events fairly straightforward. Meetings run smoothly, and features like file sharing and background options help keep things professional. It’s also good value for money, and customer support has been helpful when needed. While there are some limitations with customization and engagement features, it still works well as a dependable tool for delivering organized online sessions. Pros I really find GoTo Webinar useful since it allows important topics to be discussed in a structured way. Event management is straightforward, and meetings run smoothly. Cons There are also occasional limitations with customization and engagement features during meetings, which can make sessions feel less interactive, although the platform still performs reliably for structured presentations and trainings. Review Source R Reviewer EA Used the software for: Less than 1 year ### "I love GoTo Webinar!" February 26, 2026 4.0 Pros It is super helpful for me! My company uses GoTo, and with webinar, I learned how to get even more use out of it! Cons I love GoTo Webinar, the only thing I wish I could have seen is more reviews. Whether they post it or it could be directly on the site. Review Source R Reviewer Human Resources Generalist Used the software for: 3-5 years ### "What I Know About GoTo Webinar" January 16, 2026 5.0 Scheduling webinars for new hires is among the vital benefits that I realize with GoTo Webinar currently. Pros As a HR Generalist, I am able to host, record and stream webinars. Running polls and Q&A is another thing that I like since it allows me to get customer feedback. Cons The bugs that I was experiencing as a new user are no more since the vendor offered free support when I was customizing the features. Review Source R Reviewer Owner Used the software for: 1-3 years ### "An Average App that Sometimes Falls Flat" January 13, 2026 2.0 GoToWebinar is a run-of-the-mill webinar platform that delivers a standard experience. While it does exactly what you expect at best, it can derail events at worst. Common audio and video issues led us to navigate away from this product, which was disappointing given the time we had invested into learning and integrating the product. Pros I like the ability to share documents uploaded for guests, enabling you to provide slides or relevant documentation for the event. Cons Audio/Visual technical issues and errors caused us to evaluate and move forward with a competitor. the issues caused glitches and did not ever complete shut down a webinar, but it did affect client participation and professionalism. Review Source R Reviewer Odontoiatra Used the software for: I used a free trial ### "Ottimo prodotto ottima assistenza" January 8, 2026 5.0 Grande efficienza Molto presenti in caso di bisogno La piattaforma supporta molte persone La qualità del prodotto ottimo Pros Facile intuitivo eccellente assistenza piattaforma semplice e funzionale Il Sig \[nascosto contenuto sensibile\] mi ha assistito perfettamente Cons Tutto ok Bisogna leggere attentamente per comprendere tutto Ma l’assistenza e’ Sempre pronta ad aiutare Review Source JS Jonathan S. Lawyer Used the software for: 1-3 years ### "Needs a tweak" December 9, 2025 3.0 Pros Seems like every other viewer except...see Cons. Overall it is fine. It's making me type more words to meet 100 characters so... Cons I cannot stand how the page darkens at the bottom when I move the mouse. Why? It obscures the material that some of us actually read. Also, the volume is extremely quiet - I don't remember that from previous webinars so it may be just today's, but it needs more volume. Review Source Verified Reviewer IT Dev Consultant Used the software for: 3-5 years ### "GoTo Webinar: Your marketing webinar Go To!" November 19, 2025 4.0 GoTo Webinar has been around for a while as a top option for marketing webinars and, to a lesser extent, for meetings and online classes during the pandemic since newer alternatives/competitors quickly added more features. Pros Simple to use and integrates well with CRM software, making meetings, management, and marketing webinars straightforward. Cons Features and background options are limited compared to newer options although value for money is not impacted per se at the free level. Review Source R Reviewer Voice Coach Used the software for: Less than 1 year ### "GoTo webinar app review" December 20, 2022 5.0 The on-demand feature was everything for me as it increased my reach, boosted my ROI as I've been able to convert my live webinars into contents that are reusable.I enjoyed the experience, it was worth the money. Pros The download and setting up was quite easy.The interface is amazing. There was not much lagging. The customer service was very responsive. Registration customization was easy and I like the features. The audio and video quality was good. I also love the on-demand feature, it increased my reach and ROI. Cons The basic version didn't have everything I needed,like more participants. The premium is a little high, you know. Without a very strong internet connection, it would lag and with bad webinar performance. The interface can still be worked on. Integration with eventzilla was quite easy. Review Source Ashwinkumar D. RBM Used the software for: Less than 1 year ### "best in class webinar app" January 5, 2023 4.0 fine , fantastic and satisfactory in all sense. I would industry uses to give a try and the audio video options will leave you wanting for more. It has a seamless and friendly functionality to most needs for online webinars Pros automated webinar is a great function for people joining across departments ; also on demand webinars is an icing on the cake and are functional features to relay upon. Makes scheduling a primary app to be used for. I would goto this app ever Cons it lacks unique contact list, in some cases this is a troublesome job, but otherwise rest for me and a multi-tasker for me is all ok Review Source R Reviewer CFO Used the software for: Less than 1 year ### "Webinar Review " October 29, 2025 5.0 Using the same platform for internal meetings creates a standardized experience. Everyone knows how to log in, share, and interact, leading to more efficient and less distracting meetings. Pros One of the key strengths about Webinar It's incredibly easy for every employee to join and us. It just needs a single click on a link, which reduces frustration and technical support issues compared to complex software. I like the fact I can text every staff person whether it’s one person or more at one time. It’s very intuitive, simple and easy to use. Cons Overall I’m very pleased but if I have to pick one thing that I like least would be at times it seems to be a little slow loading on our system. Review Source R Reviewer Executive Director Used the software for: 3-5 years ### "Deteriorating tech support on what was once an amazing service :(" October 24, 2019 4.0 We've used GoToWebinar for many years, going all the way back to the days when we had to use a Dynametric box hooked to our computers to record webinars (you couldn't record them off the screen). We've loved GoToWebinar, because webinars are an integral part of our business. Over the years, the tech support was phenomenal - live operators answering quickly when you call, and they were true experts in the software - we never waited for the very occasional hiccups to get fixed. Over the past 2 years, though, the technical problems now occur about twice a month - a recording stopping with no warning in the middle of the webinar, a presenter's phone line suddenly dying, stuff like that. When we call in, it's painfully obvious that the tech support folks are pretty new to GoToWebinar. They don't know the product, and as a result it takes twice or three times as long to talk with them, and too often the answer is "We're not sure why that happened." Today, I was told that GoToWebinar doesn't keep a record of the presenter's assigned phone number (that GoToWebinar itself sends out for us!), and it was my job to call my presenter and ask if by chance he kept the GoToWebinar email that shows the dial-in number he was sent. (And, I had to do it within 24 hours.) We've loved GoToWebinar, but we're actively looking for another product due to the huge dropoff in tech support now being offered. Pros GoToWebinar is very easy to use in setting up webinar sessions, adding dial-in numbers for other countries, and downloading both reports (Q&A, attendance) and the webinar videos. Also, the cost is very competitive compared to other webinar services. Cons Since LogMeIn purchased GoToWebinar a couple of years ago, we've experienced a huge increase in technical snafus - the audio line for presenters dropping without notice, the recording of a live webinar suddenly stopping in mid-session with no warning, etc. Despite our ongoing requests for tech support to fix these issues, they continue happening. Also, the new tech support teams that came on when LogMeIn bought the company don't seem to know the GoToWebinar product well at all. We can hear them on our tech support calls flipping pages looking for answers, and in many cases we've had to help them by giving them answers to questions such as where to find the Past Events on our account screens. :( We were told by tech support today that, because GoToWebinar has gone completely web based, the company has only a 24-hour window to track and fix any tech problems with a webinar before the data files for that live session disappear forever. Overall, we've noticed a huge drop off in tech support quality for a company that was once the gold standard for webinars. :( Review Source R Reviewer Executive Officer Used the software for: 3-5 years ### "GoToWebinar is Reliable, Stable and Cost Effective" March 27, 2023 5.0 We use GoToWebinar at least once a week and sometimes more. As a non-profit, we watch our dollars and GoToWebinar, although not the cheapest, is reasonably priced and includes an unlimited video library and a license for GoToMeeting. We have been using it since 2018 and it definitely provides the capability we need to present online meetings and events to our membership and beyond. Pros We chose GoToWebinar because it is a stable and secure platform. Webinars and events are easy to set up and it included GoToMeeting at no additional cost. Cons Since the pandemic, Zoom has become the standard and most presenters are familiar with Zoom and less familiar with GoToWebinar, so practices are usually required to familiarize the presenters. Attendees are also used to having reaction emojis, which are not included in GoToWebinar and a third party software is needed to add a different background. Review Source R Reviewer Hydrafaciologist Used the software for: 3-5 years ### "Brace yourself with an epic tool for all your virtual needs" November 10, 2023 5.0 I have really had a blissful experience with Goto Webinar. Event planning and hosting was a real nightmare that really needed a lot of money and burning of the midnight oil. But with GoTo webinar we are able to plan and launch succesful virtual conference, workshops and event without much hassles. We really love it here Pros Goto webinar is an epic tool that set itself apart from others of it's kind in the market. It is super easy to setup and implement in any organization of any size. Also it's interface is impeccably intuitive and friendly making it soo easy to plan and launch any event or conferences as well as for the attendees to join. Over time I have learnt to pay a little extra for convenience and trust me the conveniency and flexibility we get from GoTo Webinar is unmatched. We can join meetings from anywhere. It gives us similar experience as those of physical conferences because it accommodates a large number of attendees and many panelist as well. Also the attendees can engage with panelist on realtime for clarifications through chats and even when using presentation tools. Also the livestreams are recorded for later references. GoTo Webinar is a real deal for all our virtual conferences needs Cons There is literally nothing I have found wrong with GoTo Webinar it's doing what we got it to do Review Source KABUI F. Students' President Used the software for: 1-3 years ### "Virtual Student Portal" May 10, 2024 5.0 Pros Fostering efficiency and real-time virtual classrooms and e-learning facilitation. Online payment processing. Cons Nothing to regret, infact it has fully boosted class attendance. Review Source R Reviewer Environmental engineer Used the software for: 3-5 years ### "GoToWebinar" February 1, 2022 5.0 The platform is excellent for conducting seminars or events, both live and pre-recorded. It exponentially helps the growth and development of the company. Facilitates learning through webinars. Pros It has many advantages. It has advanced interactive analytics features, very powerful integrations, a thousand people can participate in a standard event and up to a hundred thousand people in a GoToWebcast event. Seminars or events can be pre-recorded or live with very flexible programming. Payments can be received easily. The platform is secure and protects privacy. It has an analysis panel to track the performance of the events. It has automated functions to manage invitations, attendance and reminders. Certificates can be issued, materials or documents attached. It has high definition video and sound. It can be integrated with most subscription plugins. It has a practice mode and tools for session control. Excellent software! Cons It is expensive. You must register twice for each event. You have to download GoToMeeting. It is complicated to make presentations from a phone or tablet. Review Source R Reviewer Clinical Intensivist Used the software for: 3-5 years ### "Dependable virtual Conferences and Events olution" November 3, 2023 5.0 Since the adoption of Goto webinar in at the hospital I can say that we put our best foot forward to acquire it. I can attend workshops, conferences or even meeting without having to leave the the HDU/ ICU room. Soo Iam able to follow up on everything while taking care of my patients. Also with it I don't need an account to join the meetings. What an incredible tool. I really love it Pros Goto webinar simplicity is next level. It's intuitive interface makes it easy even for invitees to join the conferences from anywhere without struggles. I engage on any device may it be my desktop, phone or even tablet. Planning topnotch virtual events is also quite easy with it through the pre planning and event promotion through the Goto stage. Scheduling is flexible for one time events, series of events or even create demand for recorded webinars . One can quickly create a new event using inbuilt templates and previous settings and custom registration forms for invites. Branding of hospitals events for personalization by adding the logo and colour is of importance to us. During the webinar engaging with presenters is through the dahboards which happens asap , interactive polls and even virtually raising of hands to get the presenters attention. It also support multiple presenters who can share their webcams . Other than that the audio is excellent and visuals are in hd to give the maximum number of attendees and amazing experience during the meeting.Goto webinar also give insights on the attendance reports and overall goodness of events. Another feature I find interesting is it's integration power with most tools in our workspaces to enhance our experience Cons Go to Webinar guarantee us hassle free events because it makes events delivery soo easy. It is comprehensive in terms of event platform features making it the ultimate best solution in the market for us and anyone seeking to go virtual on hosting events of any size Review Source Rahul P. Senior Software Engineer Used the software for: 3-5 years ### "Good tool for connecting and sharing your knowledge in online format." December 11, 2022 4.0 The overall experience with the go to Webinar Tour is positive. Pros A very big pro for this tool is the support for multiple level of rights and user management, as well as multiple options for broadcasting and learning purposes. Cons I don't see any cons as such, but the usability and user experience of this app can be improved. On Low resolution displays sometimes it gets hard to manage through the icons and setup options. Review Source R Reviewer Software Engineer Used the software for: 3-5 years ### "Interactive Virtual Conference Platform" November 28, 2023 5.0 Its robust registration system is extremely important to us because we are able to track all attendees and manage event logistics properly. Pros The customizable registration forms is essential for gathering specific information. Cons It has limited storage capacity for extensive content libraries. Review Source R Reviewer B to B Strategy Consulting Used the software for: 3-5 years ### "What I have experienced using GoTo Webinar. Fantastic." December 5, 2023 5.0 Best choice for high level reliability. Basically simple to use and future oriented. Pros It is fun using a tool that relates closely to my needs. Relating with my clients well has won me a wonderful career in my field. GoTo Webinar has kept a high performance rate with the most technologically advanced patterns. It is easy to use and extremely easy to integrate and implement. Cons GoTo Webinar is the best especially during my corporate communications and training. It has never disappointed. Try it. Review Source R Reviewer Group Financial Controller Used the software for: 3-5 years ### "GoTo Webinar is a real go-to tool for virtual conferencing and webinars. " January 24, 2023 5.0 We use GoTo Webinar in our organization as platform for hosting online events including virtual conferences and webinars. It provides with a safe platform for us to communicate with our customers and clients either as individuals or as a group in webinars and online events. Pros GoTo Webinar allows one to host virtual events of any size meaning its a convenient virtual conferencing tool for any organization despite their size. It provides enterprise-grade security to all your information and data ensuring that no unauthorized person can have access to your account or any data. It is a simple tool which has its architecture designed with an approach to make it easy to use for users by using a very user-friendly user interface. It provides excellent features like raising hand which allows attendees to ask questions or give opinions. It allows more than one presenter at a time which means that multiple presenters can host an event at an instance which is amazing. Cons With no doubt, i have nothing that i like least about GoTo Webinar. It is a very useful and productive tool. Review Source jM jackson M. Head of Operations Used the software for: 1-3 years ### "Resourceful, Outsourcing and Altruistic Face-to-face Communication" May 7, 2024 5.0 Pros Uniqueness in virtual whiteboard meeting webinars and internal departmental and online learning facilitation. File sharing and screen recording. Cons We are much OK with all features it offers. Review Source Shannel M. Climate Change Analyst Used the software for: 3-5 years ### "Reaching out the public easily through online events with GoTo Webinar." October 26, 2023 5.0 GoTo Webinar gives us a super excellent engagement and interaction platform capable to host large number of audience and we always benefit by reaching out to many people when running public awareness campaigns aimed at addressing issues with climatic changes and how to change the narrative of environment pollution at a personal level. Pros We use GoTo Webinar during our public awareness campaigns to host events online and we are loving the services we are getting from it. Mostly, it provides a good interaction and engagement space making it possible to have effectively interactive events with the public. We are able to host large numbered events allowing us to reach out to a large number of people. The video and audio quality are the best we have seen so far. Cons We always get what we need with GoTo Webinar and we have never struggled to facilitate our online events. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.