# GoTo Webinar Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is GoTo Webinar the right Webinar solution for you? Explore 2072 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/163335/GoToWebinar/reviews --- GoTo Webinar 4.5 (2072) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of GoTo Webinar Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews DD Doris D Human Resources GeneralistOil & Energy, 51 - 200 employeesUsed the software for: More than 2 years. “Scheduling webinars for new hires is among the vital benefits that I realize with GoTo Webinar currently.“ January 15, 2026 Alyssa C Director of Professional DevelopmentInsurance, 2 - 10 employeesUsed the software for: More than 2 years. “I also frequently have to field calls and emails during the beginning of the webinar for registrants that don't have their link to join.“ July 31, 2023 DD Doris D Human Resources GeneralistOil & Energy, 51 - 200 employeesUsed the software for: More than 2 years. “Running polls and Q&A is another thing that I like since it allows me to get customer feedback.“ January 15, 2026 Jb James b executive director Civic & Social Organization, 51 - 200 employeesUsed the software for: 1-2 years. “The application is a bit expensive basically to small and startup businesses due to monthly payments in addition to buying internet bundles“ August 12, 2023 YM Yahya M IT Dev ConsultantEducation Management, Self-employedUsed the software for: More than 2 years. “Simple to use and integrates well with CRM software, making meetings, management, and marketing webinars straightforward.“ November 17, 2025 Alyssa C Director of Professional DevelopmentInsurance, 2 - 10 employeesUsed the software for: More than 2 years. “GoToWebinar's registration confirmation emails frequently go to spam, and this issue causes me additional work.“ July 31, 2023 TP Tim P CFOAlternative Medicine, 11 - 50 employeesUsed the software for: Less than 6 months. “Using the same platform for internal meetings creates a standardized experience.“ October 28, 2025 fs fahd s managing director Computer Software, 2 - 10 employeesUsed the software for: 1-2 years. “using the application needs someone with stable internet connections because with poor network its disturbs a lot“ June 3, 2023 ## Showing most helpful reviews Showing 1-25 of 2072 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Estela G. HR Assistant Law Practice Used the software for: 2+ years ### "Solid Platform for Organized Virtual Events and Trainings" April 16, 2026 5.0 Overall, I’ve had a positive experience with GoTo Webinar. It’s reliable and easy to use for running structured webinars, trainings, and presentations, and it makes organizing events fairly straightforward. Meetings run smoothly, and features like file sharing and background options help keep things professional. It’s also good value for money, and customer support has been helpful when needed. While there are some limitations with customization and engagement features, it still works well as a dependable tool for delivering organized online sessions. Pros I really find GoTo Webinar useful since it allows important topics to be discussed in a structured way. Event management is straightforward, and meetings run smoothly. Cons There are also occasional limitations with customization and engagement features during meetings, which can make sessions feel less interactive, although the platform still performs reliably for structured presentations and trainings. Review Source VR Verified Reviewer IT Dev Consultant Education Management Used the software for: 2+ years ### "GoTo Webinar: Your marketing webinar Go To!" November 17, 2025 4.0 GoTo Webinar has been around for a while as a top option for marketing webinars and, to a lesser extent, for meetings and online classes during the pandemic since newer alternatives/competitors quickly added more features. Pros Simple to use and integrates well with CRM software, making meetings, management, and marketing webinars straightforward. Cons Features and background options are limited compared to newer options although value for money is not impacted per se at the free level. Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[Zoom Events and Webinars](https://www.capterra.com/p/157062/Zoom-Video-Webinar/) Reason for choosing GoTo Webinar Hubspot Integrations and existing infrastructure were the main considerations Review Source ET Edward T. Founder and Marketing Strategist Marketing and Advertising Used the software for: 2+ years ### " The webinar and event management software that ensures client presentations run smoothly." April 23, 2026 5.0 Guide Marketing I incorporate webinars as a fundamental aspect of my value delivery to clients and acquisition of new clients. On the event management part, GoTo Webinar is dependable and supports gathering registrations, reminders, live sessions, file sharing during the presentation. The cost is higher than what I would run based on the size of operation I operate, but the professionalism that it brings to the client facing events is well justified. Pros It used to be a lot of a gamble hosting a live client webinar without technical hiccups. GoTo Webinar alleviated nearly all of that fear during my initial event via it. Cons There are very limited background choices as a marketing professional. At this price, I want a tool that has more visual flexibility with my brand directly depending on the quality of the presentations. Review Source LB Logan B. Owner Facilities Services Used the software for: 1-2 years ### "An Average App that Sometimes Falls Flat" January 12, 2026 2.0 GoToWebinar is a run-of-the-mill webinar platform that delivers a standard experience. While it does exactly what you expect at best, it can derail events at worst. Common audio and video issues led us to navigate away from this product, which was disappointing given the time we had invested into learning and integrating the product. Pros I like the ability to share documents uploaded for guests, enabling you to provide slides or relevant documentation for the event. Cons Audio/Visual technical issues and errors caused us to evaluate and move forward with a competitor. the issues caused glitches and did not ever complete shut down a webinar, but it did affect client participation and professionalism. Review Source DD Doris D. Human Resources Generalist Oil & Energy Used the software for: 2+ years ### "What I Know About GoTo Webinar" January 15, 2026 5.0 Scheduling webinars for new hires is among the vital benefits that I realize with GoTo Webinar currently. Pros As a HR Generalist, I am able to host, record and stream webinars. Running polls and Q&A is another thing that I like since it allows me to get customer feedback. Cons The bugs that I was experiencing as a new user are no more since the vendor offered free support when I was customizing the features. Review Source SC Sean C. VP, Marketing and Program Management Health, Wellness and Fitness Used the software for: 1-2 years ### "Professional Webinar platform without the high price" May 20, 2025 4.0 Coming from ON24, I was looking for a cheaper platform while not loosing all the main webinar features. GoToWeb fit the bill. Although it wasn't as customizable as the previous platform, it was easy to use and integrate into my CRM. Pros The learning curve to get familiar with the platform was relatively short. Easy integration with HubSpot. Cons The features are basic but useful. It didn't have all the bells and whistles of my previous platform, ON24. Switched from [ON24](https://www.capterra.com/p/158766/ON24/) Price and ease of implementation within HubSpot. Review Source MZ Mia Z. Student Education Management Used the software for: 1-2 years ### "The go-for webinar product than zoom." January 13, 2025 4.0 Overall experience is great, easy to join and be informed. Pros The most like thing about GOTO is we can join the webinar via email and they will inform me one hour earlier and 5 minutes earlier. Cons I can not send out the signup form to others who wants to join the webinar. No options to send the webinar invitation. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) For webinar use cases, our organization use Goto not Zoom Review Source TP Tim P. CFO Alternative Medicine Used the software for: Less than 6 months ### "Webinar Review " October 28, 2025 5.0 Using the same platform for internal meetings creates a standardized experience. Everyone knows how to log in, share, and interact, leading to more efficient and less distracting meetings. Pros One of the key strengths about Webinar It's incredibly easy for every employee to join and us. It just needs a single click on a link, which reduces frustration and technical support issues compared to complex software. I like the fact I can text every staff person whether it’s one person or more at one time. It’s very intuitive, simple and easy to use. Cons Overall I’m very pleased but if I have to pick one thing that I like least would be at times it seems to be a little slow loading on our system. Review Source JS Jonathan S. Lawyer Law Practice Used the software for: 1-2 years ### "Needs a tweak" December 1, 2025 3.0 Pros Seems like every other viewer except...see Cons. Overall it is fine. It's making me type more words to meet 100 characters so... Cons I cannot stand how the page darkens at the bottom when I move the mouse. Why? It obscures the material that some of us actually read. Also, the volume is extremely quiet - I don't remember that from previous webinars so it may be just today's, but it needs more volume. Review Source AP Abby P. EA Banking Used the software for: 6-12 months ### "I love GoTo Webinar!" February 25, 2026 4.0 Pros It is super helpful for me! My company uses GoTo, and with webinar, I learned how to get even more use out of it! Cons I love GoTo Webinar, the only thing I wish I could have seen is more reviews. Whether they post it or it could be directly on the site. Review Source JH John H. Executive Director Leisure, Travel & Tourism Used the software for: 2+ years ### "Deteriorating tech support on what was once an amazing service :(" October 21, 2019 4.0 We've used GoToWebinar for many years, going all the way back to the days when we had to use a Dynametric box hooked to our computers to record webinars (you couldn't record them off the screen). We've loved GoToWebinar, because webinars are an integral part of our business. Over the years, the tech support was phenomenal - live operators answering quickly when you call, and they were true experts in the software - we never waited for the very occasional hiccups to get fixed. Over the past 2 years, though, the technical problems now occur about twice a month - a recording stopping with no warning in the middle of the webinar, a presenter's phone line suddenly dying, stuff like that. When we call in, it's painfully obvious that the tech support folks are pretty new to GoToWebinar. They don't know the product, and as a result it takes twice or three times as long to talk with them, and too often the answer is "We're not sure why that happened." Today, I was told that GoToWebinar doesn't keep a record of the presenter's assigned phone number (that GoToWebinar itself sends out for us!), and it was my job to call my presenter and ask if by chance he kept the GoToWebinar email that shows the dial-in number he was sent. (And, I had to do it within 24 hours.) We've loved GoToWebinar, but we're actively looking for another product due to the huge dropoff in tech support now being offered. Pros GoToWebinar is very easy to use in setting up webinar sessions, adding dial-in numbers for other countries, and downloading both reports (Q&A, attendance) and the webinar videos. Also, the cost is very competitive compared to other webinar services. Cons Since LogMeIn purchased GoToWebinar a couple of years ago, we've experienced a huge increase in technical snafus - the audio line for presenters dropping without notice, the recording of a live webinar suddenly stopping in mid-session with no warning, etc. Despite our ongoing requests for tech support to fix these issues, they continue happening. Also, the new tech support teams that came on when LogMeIn bought the company don't seem to know the GoToWebinar product well at all. We can hear them on our tech support calls flipping pages looking for answers, and in many cases we've had to help them by giving them answers to questions such as where to find the Past Events on our account screens. :( We were told by tech support today that, because GoToWebinar has gone completely web based, the company has only a 24-hour window to track and fix any tech problems with a webinar before the data files for that live session disappear forever. Overall, we've noticed a huge drop off in tech support quality for a company that was once the gold standard for webinars. :( Alternatives considered [Webex Suite](https://www.capterra.com/p/237272/Webex/)[Zoom Events and Webinars](https://www.capterra.com/p/157062/Zoom-Video-Webinar/)[Adobe Connect](https://www.capterra.com/p/203963/Adobe-Connect/) Reason for choosing GoTo Webinar In the beginning, it was due to the competitive pricing, the ease of use, and the superior tech support (which doesn't exist any longer). Review Source BE Bernadette E. Executive Officer Non-Profit Organization Management Used the software for: 2+ years ### "GoToWebinar is Reliable, Stable and Cost Effective" March 24, 2023 5.0 We use GoToWebinar at least once a week and sometimes more. As a non-profit, we watch our dollars and GoToWebinar, although not the cheapest, is reasonably priced and includes an unlimited video library and a license for GoToMeeting. We have been using it since 2018 and it definitely provides the capability we need to present online meetings and events to our membership and beyond. Pros We chose GoToWebinar because it is a stable and secure platform. Webinars and events are easy to set up and it included GoToMeeting at no additional cost. Cons Since the pandemic, Zoom has become the standard and most presenters are familiar with Zoom and less familiar with GoToWebinar, so practices are usually required to familiarize the presenters. Attendees are also used to having reaction emojis, which are not included in GoToWebinar and a third party software is needed to add a different background. Alternatives considered [Zoom Events and Webinars](https://www.capterra.com/p/157062/Zoom-Video-Webinar/) Reason for choosing GoTo Webinar Based on recommendations of others, I chose GoToWebinar. Review Source VR Verified Reviewer CEO E-Learning Used the software for: 1-2 years ### "User experience is seamless" November 24, 2024 4.0 Pros The user experience is seamless. It can be used on a laptop or phone to join a webinar Cons Initial set up can be a bit tedious but once you get it, it works Review Source FK FRED K. Students' President Higher Education Used the software for: 1-2 years ### "Virtual Student Portal" May 9, 2024 5.0 Pros Fostering efficiency and real-time virtual classrooms and e-learning facilitation. Online payment processing. Cons Nothing to regret, infact it has fully boosted class attendance. Review Source JM Jackson M. Head of Operations Higher Education Used the software for: 1-2 years ### "Resourceful, Outsourcing and Altruistic Face-to-face Communication" May 5, 2024 5.0 Pros Uniqueness in virtual whiteboard meeting webinars and internal departmental and online learning facilitation. File sharing and screen recording. Cons We are much OK with all features it offers. Review Source VR Verified Reviewer IT manager Information Technology and Services Used the software for: 6-12 months ### "Using GoTo Webinar as an online meeting platform." August 27, 2023 5.0 GoTo webinar has been an awesome platform for our online business meetings.It has ensured exclusive international marketing for our company at a relatively low cost. Pros GoTo Webinar is easy to use to both beginners and experienced users and has consistent performance which ensures all scheduled meetings happen as expected. Cons This platform has participation limitation depending on the subscription plan.This is a major issue especially for organizations with large number of participants. Review Source Alejandro R. Environmental engineer Environmental Services Used the software for: 2+ years ### "GoToWebinar" January 28, 2022 5.0 The platform is excellent for conducting seminars or events, both live and pre-recorded. It exponentially helps the growth and development of the company. Facilitates learning through webinars. Pros It has many advantages. It has advanced interactive analytics features, very powerful integrations, a thousand people can participate in a standard event and up to a hundred thousand people in a GoToWebcast event. Seminars or events can be pre-recorded or live with very flexible programming. Payments can be received easily. The platform is secure and protects privacy. It has an analysis panel to track the performance of the events. It has automated functions to manage invitations, attendance and reminders. Certificates can be issued, materials or documents attached. It has high definition video and sound. It can be integrated with most subscription plugins. It has a practice mode and tools for session control. Excellent software! Cons It is expensive. You must register twice for each event. You have to download GoToMeeting. It is complicated to make presentations from a phone or tablet. Review Source AH Adan H. Clinical Intensivist Hospital & Health Care Used the software for: 2+ years ### "Dependable virtual Conferences and Events olution" October 23, 2023 5.0 Since the adoption of Goto webinar in at the hospital I can say that we put our best foot forward to acquire it. I can attend workshops, conferences or even meeting without having to leave the the HDU/ ICU room. Soo Iam able to follow up on everything while taking care of my patients. Also with it I don't need an account to join the meetings. What an incredible tool. I really love it Pros Goto webinar simplicity is next level. It's intuitive interface makes it easy even for invitees to join the conferences from anywhere without struggles. I engage on any device may it be my desktop, phone or even tablet. Planning topnotch virtual events is also quite easy with it through the pre planning and event promotion through the Goto stage. Scheduling is flexible for one time events, series of events or even create demand for recorded webinars . One can quickly create a new event using inbuilt templates and previous settings and custom registration forms for invites. Branding of hospitals events for personalization by adding the logo and colour is of importance to us. During the webinar engaging with presenters is through the dahboards which happens asap , interactive polls and even virtually raising of hands to get the presenters attention. It also support multiple presenters who can share their webcams . Other than that the audio is excellent and visuals are in hd to give the maximum number of attendees and amazing experience during the meeting.Goto webinar also give insights on the attendance reports and overall goodness of events. Another feature I find interesting is it's integration power with most tools in our workspaces to enhance our experience Cons Go to Webinar guarantee us hassle free events because it makes events delivery soo easy. It is comprehensive in terms of event platform features making it the ultimate best solution in the market for us and anyone seeking to go virtual on hosting events of any size Review Source Saurabh Kumar S. GoTo webinar Information Technology and Services Used the software for: 6-12 months ### "GoTo Webinar" August 28, 2022 4.0 Better experience with this software. I have used during the pandemic for learning, training, internal communication, multi person discussion purpose. Pros Most like in this software is that vedio conference, audio / vedios chat, presentation streaming, training , hassle free conference etc. These feature we found at cheapest price. Cons Nothing have found dislike in that. It's better in this value of money. Review Source Kurapati S. Senior Human Resources Manager Staffing and Recruiting Used the software for: 2+ years ### "A Trustable Mobile Conference Solution" December 20, 2022 4.0 With a few clicks, scheduling meetings is remarkably quick and simple. It is the perfect tool for business trips because of the extra capabilities like screen sharing, conversation recording, and excellent network connectivity that make it possible to work together or finish assignments fast. Pros I enjoy the Goto mobile app because it enables me to remain connected to group conference calls even when my mobile network is unreliable. It uses less bandwidth and is meant to prevent interruptions during conference calls. I have access to a pdf tool that enables me to capture many sets of presentations at once during screen-sharing sessions. Cons When starting or joining video conference calls with the Goto web browser application, I frequently suffer significant latency. It frequently results in system problems, which are complicated if numerous participants attend a single conference. Review Source Jimena G. Digital Marketing Specialist Market Research Used the software for: 2+ years ### "Hassle-free, easy-to-use tool for webinars " March 6, 2023 4.0 This tool can be used in an excellent way for any webinar without complications since it makes everything easier allowing you to organize workshops, demos of any product that is already pre-recorded, even conferences of several days, easy to use and configure, helping to carry out a better control of invitations and attendance and accepting that during events it has the function that allows you to interact very well with the audience satisfactorily Pros I like this excellent tool to carry out any seminar, since it is easier and more comfortable, it allows organizing information for teleworkers, workshops, demonstrations of any product that are already prerecorded, even conferences of several days, allowing webinars up to 3000 people, obtaining the features, integrations and analytics you need to engage any audience and create a better, great personal connection that productively drives any business forward Cons I do not dislike this tool at all because it is very useful and comfortable to carry out webinars, it helps to successfully use and configure the control of the assistance clients and with a function that allows you to interact very well with the audience Review Source Leah N. Executive Assistant Financial Services Used the software for: 1-2 years ### "GoTo Webinar is a 10/10. The Best" November 28, 2023 5.0 Pros GoTo Webinar is super easy to setup and implement regardless of the organization size. The tool is fairly priced, we all want a tool that saves us money and gets the job done effectively and GoTo Webinar is that tool. It’s customizable to my needs. The video and audio are of vey high quality. Super secure tool, you get the assurance that your data is in safe hands. The audience engagement makes our Webinars lively and interactive, gone are the days we would have boring functions. Screen sharing keeps my audience attentive as they’re able to follow up on what’s being presented. The recording feature helps me keep records and share them to teams who may have missed the Webinars also am able to store data for future reference. GoTo Webinar has clear language and all can understand. Customer service is excellent well done guys and keep doing what you do Cons No dislikes. GoTo Webinar tops my list of the best softwares I’ve used Review Source Rosemary K. Marketing Manager Construction Used the software for: 2+ years ### "GoTo Webinar, most convenient webinar platform for virtual conferencing and online events " January 14, 2023 5.0 GoTo Webinar helps us alot when it comes to online events and other virtual conferences. It is a secure and very easy to use platform which allows us to deliver the best webinars and virtual conferences and events to both our clients and investors. Pros I like the quality of audio and video in GoTo Webinar. The audio is super clear and gives HD video quality to ensure everything is clearly understood during conferences. It supports multiple presenters at the same time which is very important during online events. It is super easy to join the webinar, just by adding the ID shared by the organizer and you are good to go. It has an option to create interactive polls which helps interact with participants to know their opinions. The ability to pre-record webinars before actually sharing them is amazing as it helps makes sure you only share the very best and perfect content. Cons GoTo Webinar is a simple to use webinar platform which has all its functions well organized and designed with ease of usability approach. Review Source Shannel M. Climate Change Analyst Think Tanks Used the software for: 2+ years ### "Reaching out the public easily through online events with GoTo Webinar." October 20, 2023 5.0 GoTo Webinar gives us a super excellent engagement and interaction platform capable to host large number of audience and we always benefit by reaching out to many people when running public awareness campaigns aimed at addressing issues with climatic changes and how to change the narrative of environment pollution at a personal level. Pros We use GoTo Webinar during our public awareness campaigns to host events online and we are loving the services we are getting from it. Mostly, it provides a good interaction and engagement space making it possible to have effectively interactive events with the public. We are able to host large numbered events allowing us to reach out to a large number of people. The video and audio quality are the best we have seen so far. Cons We always get what we need with GoTo Webinar and we have never struggled to facilitate our online events. Review Source AG Asnath G. Assistant Projects Manager Information Technology and Services Used the software for: 2+ years ### "Event Manager in IT&S Industry " April 26, 2024 5.0 Pros GoTo Webinar is the main tool that enables me to create and schedule online events. Cons I do not experience any flaw nor fail to customize any feature on GoTo Webinar. 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