SolarWinds MSP

SolarWinds RMM

4 / 5 14 reviews

Who Uses This Software?

SolarWinds MSP RMM is built for MSPs and IT professionals who want a comprehensive IT platform designed to be safer and smarter which will help them scale their operations.


Average Ratings

14 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • SolarWinds MSP
  • www.solarwindsmsp.com
  • Founded 2014
  • United States

About SolarWinds RMM

Remote Monitoring & Management is the number one remote management platform on the market for a reason: it gives you the most comprehensive set of tools to secure, maintain, and improve IT operations. The web-based console provides integrated patch management, antivirus, web content filtering, backup and recovery, remote access, automated monitoring and maintenance, and more. Automation capabilities allow routine tasks to be easily automated and robust reports deliver complete visibility.


SolarWinds RMM Features

  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Self Service Portal
  • Backup Management
  • Billing & Invoicing
  • CRM
  • Dashboard
  • Help Desk
  • Issue Management
  • Live Chat
  • Patch Management
  • Project Management
  • Remote Access
  • Remote Systems Monitoring
  • Scheduling
  • Bandwidth Monitoring
  • Baseline Manager
  • Diagnostic Tools
  • Internet Usage Monitoring
  • IP Address Monitoring
  • Real Time Analytics
  • Resource Management
  • Server Monitoring
  • SLA Monitoring
  • Uptime Monitoring
  • Web Traffic Reporting
  • Anti Spam
  • Anti Virus
  • Email Attachment Protection
  • Event Tracking
  • Internet Usage Monitoring
  • Intrusion Detection System
  • IP Protection
  • Spyware Removal
  • Two-Factor Authentication
  • Vulnerability Scanning
  • Web Threat Management
  • Web Traffic Reporting
  • CPU Monitoring
  • Credential Management
  • Database Servers
  • Email Monitoring
  • Event Logs
  • History Tracking
  • Patch Management
  • Scheduling
  • User Activity Monitoring
  • Virtual Machine Monitoring

SolarWinds RMM Reviews Recently Reviewed!


Network monitoring tool with a lot of information to help you track your environment

Mar 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The tool has a lot of features out of the box with the basic module purchased - add the nodes of your environment and collect historical data on them. The main features make network monitoring and tracking simple - with stats and graphs. Reporting is also great for giving to managers. Excellent support when calling in.

Cons: Out of the box a simple setup, each module though becomes pricey for small/medium businesses - each comes with it's own maintenance plan. Reporting takes some knowledge of SQL for setting up the reporting profiles and can be confusing.

Easy to use with all the functionality needed

Jun 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We really enjoy the ease of use of this product, we're able to securely monitor all our customers workstation and be more proactive. The patch management system and take control features are a must for any small MSP companies starting out. Their capped server and workstation fee's are great so you know exactly how much you will be billed.

Cons: We do have some issues with the Vulnerability scanners not always scanning or sending us the data. We would like more custom reports settings available and more functionality with the managed anti virus.

Overall: This software helped us reduce the time needed to manage and confirm our customers backups and be more proactive for our clients.

Highly Recommended

Mar 15, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have used Solarwinds RMM for 3 1/2 years, the program has changed hands many times. I like the integration with teamviewer, makes monitoring workstations and servers extremely easily. I don't think I could manage customers without RMM.

Cons: Support isn't the best, not timely and often you do not get the solution you are looking for, they need to clean up and update their online guides.

Overall: Monitoring made easy.

SolarWinds makes a fantastic RMM tool.

Jul 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: What I like most about SolarWinds RMM is it's value. I believe you get the most bang for your buck compared to other RMMs. In a recent survey among MSPs nationwide, SolarWinds was even ranked the best overall.

Cons: Patch management could be better, but I know they are working hard on it. Right now it's a bit complicated to setup and use.

Great product to manage clients from a single dashboard

Jul 11, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Love the ability to push out updates/patches with a single click or a custom script. Tons of extra features if you are willing to purchase them.

Cons: The reporting feature of this software is sub par at best especially with network vulnerability feature. This could definitely be improved.

Overall: Single dashboard to manage all our clients.

Excellent and fast remote monitoring system

May 22, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: - The importance of automation reflects very solid characteristics to be taken into account.
- The use of a centralized console makes our students clearly identify the managed services.
- Allows to anticipate problems thanks to monitoring alerts.
- Large amount of scripts in the network that serve as support.

Cons: - We have detected that sometimes the notification of the emails does not arrive.
- The amount of information presented within mobile applications should be expanded, since today it is a very useful element for this type of user.

Capterra-loader

Great value RMM tool that does the work of many people on my team!

Jul 13, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the remote support, the file transfer, the chat feature, the scripting tools, and being able to get checks cleared from the software without using a remote session

Cons: I don't like its Mac integration, it seems broken. I also don't like the fact that it doesn't tie into Kaseya BMS at all.

Overall: remote support, patch management, antivirus management

Comprehensive platform for managed service providers

Apr 19, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Single platform for managing windows updates, helpdesk, remote support, and monitoring. I really like the ability to run custom scripts, and scripts in reaction to issues identified. This saves us time and money and helps us stay ahead of the competition.

Cons: We often get false email alerts for failed checks sent to our helpdesk, which can cause a nuisance.

Seemingly infinite list of features, but easy to get overwhelmed.

Jul 02, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Tons of tools and capabilities to keep your clients and sites managed without their attention or knowledge.

Cons: Needs training to use, so many things to do, it can become easy to get lost or forget where the lesser tools are placed or what their called.

Very robust RMM software. However, it's difficult to use and can be cumbersome.

Jun 04, 2018
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: Very robust, gets everything done that you'd want with an RMM. They provide training courses and everything you need to get started.

Cons: Out of the box it's difficult to use and configure. Even after training it can be hard to implement across a team and manage.

Catch the Breaches Before They Occur!

Sep 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: As you can probably tell from my last few reviews, my work is a Solarwinds shop. We use a large portion of their modules and get the full benefit from doing so. This module is no different - it gives you up to date breach alerts as well as a host of other options to keep your network monitored and healthy.

Cons: You can argue that this module is not 100% needed. If you already use NPM, then you can probably skip this and just stick with your firewalls and other, cheaper, monitoring systems.

Overall: Ease of mind knowing that my network is being monitored 24/7.

Capterra-loader

THE BEST

May 15, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Ease of use and the support is awesome, the software is a breeze to use for daily duties in our IT department.

Cons: Nothing to say bad about this software or the people who support it. Has been a pleasure to use this program.

For advanced RMM needs

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: This product has a lot of features and some great add on such as IPSLA and Netflow. This gives you the ability to move beyond Real-time Monitoring and begin performance monitoring.

Cons: This is a complex tool so if you don't understand WMI and SNMP you will most likely not be able to get it to perform the way you want it to. In addition it is costly for small businesses if they plan to use it strictly as an RMM.

A good tool to be used

May 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Easier to track and diagnose switch errors by monitoring the errors received, transmitted and even those discarded

Cons: Probably a more detailed information on the ports detail so it could be easier to troubleshoot the issues.