# Infraspeak Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Infraspeak the right Maintenance Management solution for you? Explore 137 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/163355/Infraspeak/reviews --- Infraspeak 4.7 (137) [View alternatives](https://www.capterra.com/p/163355/Infraspeak/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 25th, 2026 # Reviews of Infraspeak Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews LO Lucy O Group Maintenance ManagerRetail, 11 - 50 employeesUsed the software for: 1-2 years. “It allows for effective ticket management for our retail FM operations, as well as good insight into metrics of performance, at all levels.“ December 3, 2025 LO Lucy O Group Maintenance ManagerRetail, 11 - 50 employeesUsed the software for: 1-2 years. “A user friendly interface, with clear operating system for both clients, suppliers and managers. “ December 3, 2025 LO Lucy O Group Maintenance ManagerRetail, 11 - 50 employeesUsed the software for: 1-2 years. “All our users enjoy using the software. “ December 3, 2025 JD João D Activity Manager & ImplementationTelecommunications, 11 - 50 employeesUsed the software for: 6-12 months. “Infraspeak is being a valuable help in organizing and managing many activities, replacing and optimizing processes, whether in the back office or with field teams.“ September 19, 2023 ## Showing most helpful reviews Showing 1-25 of 137 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Pedro P. Head of Facility Government Administration Used the software for: 1-2 years ### "Infraspeak in a Public Authority" April 9, 2021 5.0 We now have control over inventory, I know that I will get a warning when we are almost out of a certain item; we know when the consumption of certain item occurs and can adapt our tasks to the real needs. It was fairly easy to onboard all of our workers and, with a very old operational team, we had very few workers who haven't still managed, after around 3 months, to use the app effectively on a daily basis. Pros Before Infraspeak we were managing everything on Excel sheets that were printed and handed out to the foreman and work teams. This meant we had a lot of lost information, no status on the task at hand and it was very hard to track down an issue. With Infraspeak everyone knows where a certain request is, how much we have on hold and how much we are accomplishing every week. On the other hand, I now have enough confidence on saying that we have a safe repository where to record all the information on our assets and know that it will be available to everyone that needs it. Cons It wasn't a straightforward implementation, we had to adapt the software's constrains to our own way of operation, but the end results came quickly and it wasn't difficult to get our structure and workflows into the software. Reason for choosing Infraspeak Price, language options and development maturity but foremostly due to the use of NFC tags. Review Source LO Lucy O. Group Maintenance Manager Retail Used the software for: 1-2 years ### "Effective CAFM management system for all." December 3, 2025 5.0 Overall as a business we are happy with how IFK works. We are excited to see what additional features are added to the system and how it can help us grow our business and find new efficiencies. Pros A user friendly interface, with clear operating system for both clients, suppliers and managers. All our users enjoy using the software. It allows for effective ticket management for our retail FM operations, as well as good insight into metrics of performance, at all levels. Cons There are some improvements to be made, and generally speaking the cycle of suggesting an improvement -> receiving feedback -> seeing that improvement implemented (if granted) is really slow. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Smart FM](https://www.capterra.com/p/10029801/Smart-FM/) Reason for choosing Infraspeak Delivered all the features we were looking for, and inspired by a forward-thinking company. Felt IFK provides good future-proofing as advances in FM are made. Switched from [SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/) We made SAP work for maintenance management, which was not ideal for our operation. Review Source LA Luis A. Engenheiro Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Review" April 28, 2022 4.0 Pros Interface usage We can follow up easily what happens in a breakdown Cons Planner vs Agenda Features like adding material to a breakdown or to a special work Review Source SW Simon W. Facilities Manager Hospitality Used the software for: 1-2 years ### "Great value CAFM " November 25, 2025 5.0 Extremely happy with the product and service provided from start to finish. The team are proactive and assist every step of the way. Pros Infraspeak has allowed us to revolutionise our asset management and PPM schedules. The additional data has allowed us to make informed decisions around resource allocation. Cons The learning curve was steep for us, having no previous experience of a CAFM system. Would also be good to have pre-loaded PPM tasks. Alternatives considered [Joblogic](https://www.capterra.com/p/134632/JobLogic/)[Bulbthings](https://www.capterra.com/p/144729/BulbThings/)[Expansive](https://www.capterra.com/p/178265/Expanisve/) Reason for choosing Infraspeak When choosing the software, cost and function were the key drivers. Review Source ST Stu T. Maintenance Administrator Hospitality Used the software for: 1-2 years ### "Hospitality maintenance review" November 29, 2024 5.0 Excellent product overall. I would recommend this product to anyone in the same industry as myself. Pros Fairly flexible, works efficiently, can handle most Maintenance requirements from a diverse range of Maintenance related industries. Cons Steep initial learning curve. Excessive filtering of Reports to fine tune exact data required. Review Source AC Adrian C. Estate Operations Manager Facilities Services Used the software for: 1-2 years ### "Infraspeak" June 17, 2022 5.0 The company is now using technology for 90% of its organisation of maintenance across our 6.5-acre site. Reactive maintenance is falling with a clear preventative path ahead for the maintenance requirements of our company. Our customer success manager has been outstanding, effortlessly coordinating training, requests, and issues from start to finish. If a technical issue has arisen the relevant technical side has been expedient, knowledgable and professional. All in all a very positive investment into the right software and company. Pros Controlling the process flow of information from the initial raising of a work order through quotation to engineer's responses via the mobile app. The Software also has great customisable benefits for our company. The ability to use that ability has enabled us to include other electronic monitoring within the same system. Cons Work is still required on some of the analytics sides, although this software has been in constant development and expansion since we started using it. I have no doubt that given time areas such as analytics will be much improved Alternatives considered [Joblogic](https://www.capterra.com/p/134632/JobLogic/)[CAFM Explorer](https://www.capterra.com/p/126258/CAFM-Explorer/)[Mainteno](https://www.capterra.com/p/191767/Mainteno/) Reason for choosing Infraspeak Customer Service, Costs, easy-to-use interface and all base modules a company needs as a base. Switched from [CAFM Explorer](https://www.capterra.com/p/126258/CAFM-Explorer/) Infraspeak does have a modular form but does not restrict fundamental modules that are required to conduct standard operations. The software includes a smooth UI and engineer applications as a standard. Add-on modules are restricted to integrations that may or may not be required depending on your business type. The pricing model is more competitive. Review Source CW Christian W. News Editor/Journalist Newspapers Used the software for: 1-2 years ### "Facility Management Platform with Easy to Use Interface" February 1, 2023 5.0 I have been using Infraspeak for a few months now and I am very impressed with the platform. It is easy to use and provides detailed analytics and reports. The platform is also great for managing tasks and projects, although it can be difficult to navigate at times. Pros Infraspeak is a comprehensive facility management platform that is easy to use. The interface is intuitive and straightforward, making it easy to quickly learn and understand. The platform also provides detailed analytics and reports, helping to keep track of maintenance and operations activities. Cons The platform is not always the most intuitive when it comes to managing tasks and projects. It can be difficult to understand and navigate at times. Additionally, some features may be limited in certain regions. Switched from [EZO](https://www.capterra.com/p/124047/EZOfficeInventory/) Infraspeak is a superior facility management platform compared to its alternatives. The platform is easy to use and provides detailed analytics and reports. Additionally, it is great for managing tasks and projects. It also offers support for multiple languages and regions. Overall, Infraspeak offers a comprehensive and comprehensive facility management platform. Review Source MK Mike K. Maintenance Manager Paper & Forest Products Used the software for: Less than 6 months ### "Infraspeak has revolutionised my operations management." February 25, 2020 5.0 Overall experience with Infraspeak has been really good, we were live very quickly with minimal work from my end (for a project of this scale) we had some excel files that we sent over to the on boarding team who translated hem into Infraspeak checklists and building/machine categories. Pros Infraspeak, being cloud based means I can access anywhere as long as I have an internet connection, this is invaluable to my team as they can communicate the need for resources through recorded pictures on the app, ensures good quality of work from the team as they are reporting and uploading pictures of completed failures and tasks giving me a wealth of remote visibility for my team. Platform is easy to use and set up was really supported from the on boarding team every step of the way, on site visits and training for the team were conducted well and i have a collective buy in of technician and report users making all tasks visible and recorded for future reference. Cons Some issues with the language as its a Portuguese company, however the team very quick to rectify issues and so not caused me any issues. Alternatives considered [eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/)[FMX](https://www.capterra.com/p/130563/FMX/)[UpKeep](https://www.capterra.com/p/145635/UpKeep/) Reason for choosing Infraspeak Price, functionality (NFC tags), feel of the app for technicians and the open ended contract. Review Source Response from Infraspeak February 27, 2020 Hi Mike, It has been an absolute pleasure being part of Sundeala's maintenance revolution! We couldn't be happier. It's great to see your success! I'll keep watching while I'm Infrastalking haha On our behalf we will keep working on improving Infraspeak to meet your expectations. We truly appreciate your words, thank you so much! Catch up with you soon - Carol José Manuel L. Chief Engineer Hospitality Used the software for: 2+ years ### "TOP Building Management Software" August 24, 2021 5.0 Spare time for taking care of other issues, organization, safety, efficiency, effectiveness, etc... Can't work with out it anymore! Pros Infraspeak is a very very easy to use toll, from the reporter to the technician or administrator operators. We have all Corrective, Preventive (from internal and external teams), Stocks, etc..., in just one platform witch is great. All the reports and analysis tools provided by infraspeak are also top knotch. Cons Interconnectivity with other Maintenance and Hotel operation softwares are undergoing and once those are finish Infraspeak will became a very powerful tool. Reason for choosing Infraspeak User friendly, easy to implement, combination of Corrective, Preventive, Stocks, Reports and analysis in the same software tool. Review Source José Victor R. Analista de Engenharia Renewables & Environment Used the software for: 6-12 months ### "Helpful" March 21, 2023 5.0 Pros The processes are easy and the costumer service team is very helpful Cons The assets management interface is not very friendly Review Source Nelson P. CEO Facilities Services Used the software for: 2+ years ### "Uma aplicação essencial em serviços de manutenção" January 6, 2026 5.0 no geral estou bastante satisfeito com a plataforma, pois permitiu-nos concentrar numa só app todos os registos de manutenções avarias e pedidos, bem como orçamentos tornando assim os processos mais simples, menos papel e menos burocracia. Pros A facilidade de reportar avarias e a concentração de orçamentos, pedidos e ocorrências numa só aplicação tornando os processos de gestão menos confusos. Cons impossibilidade de alteração de datas das ocorrências quando passam da data agendada, e algumas dificuldades na alteração de determinados relatórios após a sua execução Alternatives considered [ManWinWin](https://www.capterra.com/p/109248/ManWinWin/) Reason for choosing Infraspeak o Infraspeak pareceu-me mais adequado ao nosso ramo de negócio Review Source AC António C. Gestor de plataforma de FM Information Technology and Services Used the software for: 1-2 years ### "A revolução digital dentro do FM " December 19, 2022 5.0 O Infraspeak ajudou não só as nossas equipas técnicas a acompanharem e organizarem melhor o seu trabalho como temos também uma melhor visão e supervisão por parte dos gestores em todos os contratos e serviços. Os nossos clientes também passaram a ter uma visão mais completa e que não tinham anteriormente. Atualmente não me vejo a trabalhar de outra forma sem ser com o Infraspeak. É possível realizarmos um rastreio único desde que o serviço é solicitado, passando por todos os envolvidos e terminando com a faturação do mesmo. Pros O Infraspeak veio criar a revolução digital que a area de FM estava a precisar. Além de ser bastante intuitivo e acessível, tem as ferramentas necessárias para qualquer gestor, tecnico ou cliente acompanhar serviços, planos ou até o estado do edifício. Cons Não encontro pontos negativos. Apenas sugestões de melhorias nas zonas de vendas/compras e seria excelente termos relatórios mais personalizáveis. Alternatives considered [FMX](https://www.capterra.com/p/130563/FMX/)[ManWinWin](https://www.capterra.com/p/109248/ManWinWin/) Reason for choosing Infraspeak Por ser simples, intuitivo, desenvolvido, com bom apoio ao cliente e uma boa relação preço/qualidade. Review Source Jorge M. CEO Mechanical or Industrial Engineering Used the software for: 1-2 years ### " Manutenção com eficiência e eficácia!" August 24, 2021 4.0 A eficiência e eficácia que o INFRASPEAK proporciona transmite confiança ao nosso cliente…e hoje…”TRUST” é tudo para a solidez da nossa marca no mercado! Transmite confiança, eficiência, organização da nossa empresa e isso potencia os negócios. Pros Eu, costumo dizer: Passam a vida a jogar INFRASPEAK! Dada a importância vital da assistência técnica para o nosso negócio, o INFRASPEAK tornou-se imprescindível na nossa gestão diária da manutenção. A nossa qualidade de serviço e valor acrescentado para o cliente melhorou exponencialmente. Os reflexos da precisão, eficiência e fluidez da comunicação, clara e concisa, estende-se até aos nossos fornecedores dos acessórios e até ao próprio fabricante dos equipamentos. A nossa equipa já não consegue trabalhar sem o INFRASPEAK! Obrigado! Cons Foi difícil no inicio mentalizar a equipa para a real utilidade e desmistificar a sensação de “controlo”…deviam investir um pouco na captação de “empatia” pelo produto, por parte dos técnicos. A problemática do offline! Creio que ainda não opera plenamente em offline (Pelo menos em Angola)! Reason for choosing Infraspeak Recomendação de um amigo. Review Source TR Tiago R. Project manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Cloud&Paperless Maintenance Management" December 20, 2022 5.0 Can't live without. Pros Fácil de usar, calendários, specs, documentos e históricos fácies de aceder; procura por keyword; Orçamentos e vendas. Abertura da equipa na implementação de alteraço~es/ajustes; noticias e informações de melhorias e novas fncionalidades Cons App tem ultimamente necessitado de correões muito frequentes. Review Source Catarina A. Assistant Hotel Director Trainee Hospitality Used the software for: 6-12 months ### "Feedback | InfraSpeak" March 19, 2021 5.0 O meu fascínio por este software tem vindo a crescer exponencialmente desde a primeira utilização. É célebre a missão que o InfraSpeak emprega, como parte central de todas as estratégias desenvolvidas, em assegurar uma manutenção inteligente com capacidade de auxiliar o dia-a-dia dos profissionais de diversas áreas de atividade. Pros O InfraSpeak sem dúvida alguma representa um software pioneiro que abraçar a Revolução Digital e o Lean Management no setor hoteleiro. A interatividade, dinamismo e intuição na sua utilização são características notáveis. Não só auxiliam o estabelecer da comunicação entre todos os departamentos a respeito das prioridades de intervenção; como de igual modo, garantem a correta monitorização, análise e avaliação do desempenho operacional. + intuitivo de utilizar + capacidade de reportar, monitorizar e fazer a avaliação da performance e da concretização dos objetivos operacionais + dinâmico e interativo + capacidade de fazer a ponte/comunicação entre todos os departamentos, tal como definir as prioridades de intervenção Cons Oportunidade de potencializar o desempenho da App, para uso no telemóvel. Review Source ED Emanuel D. Supervisor Hospitality Used the software for: 2+ years ### "Ferramenta para o dia-a-dia" December 20, 2022 5.0 Passámos a ter numa só plataforma o controlo diário dos tickets.Permitiu melhorar estratégias e métodos de trabalho das equipas com os dados recolhidos e analisados. Pros A gestão de Tickets é fantástica!Permite recolher informação para diferentes análises e decisões Cons Existem aspectos a melhorar na gestão das manutenções preventivas, nomeadamente, as diferentes equipas utilizarem um só agendamento com regras condicionais. ex.: Uma equipa só poder executar a sua tarefa após registo da equipa anterior. Melhoria no controlo de inventário. Reason for choosing Infraspeak Porque o Infraspeak, revelou ser um software com uma utilização mais intuitiva, e mais abrangente que outros software\`s no mercado. Review Source FS Filipe S. Project Manager Facilities Services Used the software for: 2+ years ### "A Melhor solução para tudo o que preciso" August 24, 2021 5.0 Se antes já gostava do que fazia, hoje, com a facilidade e com as opções que o sistema me dá, não podeia estar mais contente no final de um dia de trabalho. Pros A variedade de leituras possíveis a cada click feito. Nós, Facility Manages vivemos de cálculos e históricos e, com o Infraspeak, nada fica ao acaso. Cada input dado pelo técnico, permite-nos ter uma análise mensal ou anual isenta e real. Para além disso, ter todo o PMP, avarias e todo o parque de equipamentos inserido na plataforma, penso ser o que todo o gestor de manutenção pode querer. Cons Para já, e ao fim de 6 anos de utilização, nada! Review Source Maria C. Housekeeping Manager Hospitality Used the software for: 6-12 months ### "Infraspeak já faz parte da minha rotina no hotel" November 13, 2020 5.0 O melhor desta plataforma sem dúvida é o costumer service. Muito atenciosos, sempre disponíveis, sempre com soluções. A nível de implementação tivemos muita formação, e continuamos com feedback calls desde então. Pros O sistema é muito fácil de usar, funciona bastante bem, e a nível de imagem é apelativo também. A aplicação no telemóvel é rápida, mesmo com imagens e textos. Conseguimos fazer um ótimo tracking de avarias pendentes, trabalhos por fazer e auditorias também. Com este software conseguimos cumprir todos os standards exigidos pela InterContinental. Cons Não há nada que não goste no Infraspeak. Todos os pontos em que pedimos ajuda,arranjam-nos soluções. Reason for choosing Infraspeak Por ser bastante user friendly e ter tudo aquilo que precisávamos, tanto a nível de manutenção como a nível de housekeeping Review Source CM Carla M. Administrativa Facilities Services Used the software for: 2+ years ### "Tempo Analógico" February 17, 2023 5.0 Excelente forma de gerir/manter os contratos de manutenção, quer preventiva como corretiva. Pros O produto é fácil de usar, e tem um acompanhamento excelente por parte da equipa técnica. Cons Atualmente não sentimos falta de nenhum recurso. Review Source RMS Rui Miguel S. Diretor MAN AVAC Construction Used the software for: 2+ years ### "Simples e eficiente. " December 19, 2022 5.0 Pros Muito fácil de trabalhar. Mobilidade e excelente. Cons Pouca gestão financeira de serviço e contratos. Review Source PAV Patrick Augusto V. Supervisor de Operações Facilities Services Used the software for: 2+ years ### "Performance e Produtividade " December 30, 2022 5.0 Pros Performance na capacidade de gerir mais 10 mil atividades mensais. Rastreabilidade e confiabilidade na entrega dos resultados para o cliente. Cons Dificuldade de implementar recursos para melhoramento no sistema de acordo com a necessidade do Cliente. Review Source JL José L. Chief Engineer Hospitality Used the software for: 1-2 years ### "Best Maintenance Management System Ever" February 13, 2019 5.0 Mainly the main issues we have solved are: no information is being lost, we are solving the chronicle issues in a much faster way. We have a much higher control over the personal efficiency, etc... Pros 1\. Ease of use (Very user friendly) for every reporter, technicians and administrator; 2. Data presentation in most of the fields; 3. Being open for customise the tool to feet all of our requests; 4. Organisation level of every action. No information is lost; 5. Easy of access from every PC, Labtop, Tablet or Smart phone Cons 1\. The ´Infraspeak Direct´ for IOS. It is currently far away from the android version; 2. Cost; 3. Configuration of the preventive actions (very complex.) Review Source NC Nuno C. Gestão Manutenção Education Management Used the software for: 6-12 months ### "Operational ease" August 25, 2022 4.0 Pros Ease of use, complete maintenance management, detailed menus Cons Opening of the reporters APP, constant introduction of access data Review Source LC Luis C. Qualiti Manager Hospitality Used the software for: 1-2 years ### "Great maintenace management tool" February 13, 2019 5.0 Pros Very easy to work, improves comunication and produtivity Cons nothing special to say. Small improvements, solver during the updates Review Source Response from Infraspeak February 14, 2019 Hello Luis, Thank you very much for your kind words. We're glad we can help you run your beautiful hotels smoother and paperless! Count on us to keep improving the product. Cheers, Manuel Ramos Head of Customer Success RM Rafael M. Facility Manager Retail Used the software for: 6-12 months ### "Infraspeak allowed us to go from paper and excel to a simple, integrated and paperless Facility Mgmt" November 14, 2017 5.0 Simple and organized facility management allowed us to fix issues faster and execute our preventive maintenance plan with success. Pros The user interfaces (web, mobile and direct) are really easy to use . The NFC tags are really useful to access information and the app store they have inside the product allow us to choose which features we want to use, which we don't. Review Source Response from Infraspeak November 15, 2017 Thank you, Rafael! 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