--- title: "Gluru AI Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Gluru AI Software - reviews, pricing plans, popular comparisons to other Customer Service products and more." source_url: "https://www.capterra.com/p/163364/Gluru-AI/" page_type: "product" language: "en" --- # Gluru AI Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Gluru AI ## What is Gluru AI? Gluru MIND, is an AI-powered CEM solution that seamlessly integrates with your existing CRM platform to enable your business to proactively engage with its customers. By leveraging your new or existing knowledge, MIND uses patented AI technologies to dialogue with your customers and guide them towards the knowledge they seek. In doing so, MIND reduces the friction between businesses and users by making it incredibly easy for you to convert your customer's interests into successful outcomes. ## What is Gluru AI used for? [Customer Support](https://www.capterra.com/customer-support-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $500 Per Feature, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Gluru AI Overview Updated September 2026 AI summary Gluru AI provides customer service and support tools for businesses of all sizes, offering CRM, knowledge base management, support ticket management, and workflow features. It supports deployment across web, cloud, and mobile devices, integrates with Zendesk Suite, and includes API access. Its focus is on organizing support processes and improving team visibility into customer service operations. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Gluru AI 3.5 (4) VS. [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $500 Per Feature, Per Month Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (4) Ease Of Use 4.3 (3,616) Value For Money 3.7 (3) Value For Money 4.2 (2,670) Customer Service 4.3 (3) Customer Service 4.3 (2,778) ## Gluru AI alternatives [4.4 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars ## FAQs about Gluru AI Overview ### What company size and specific industries is Gluru AI built for? Gluru AI is designed for companies of almost any size across nearly all industries, especially those that have a customer support process. Its broad fit makes it suitable for organizations in many verticals rather than a single sector or business category. Features and Usability ### What are the key features of Gluru AI? Gluru AI offers core support and customer service features including help desk management, support ticket management, a self service portal, and knowledge base management. It also includes workflow management, reporting and analytics, widgets, API access, CRM, and SSL security for handling customer data and support processes. Integrations ### Which third-party tools and platforms does Gluru AI integrate with? Gluru AI integrates with Zendesk Suite. Getting Started and Support ### What training and onboarding options does Gluru AI offer? Gluru AI provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online options support guided setup, webinars cover group learning, and documentation offers written reference material for self-paced review and feature lookup. Getting Started and Support ### What customer support options does Gluru AI offer? Gluru AI offers email/help desk, FAQ/forum, knowledge base, and chat support. These channels give users multiple ways to find answers and get help, though no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 5,357 Customer Service reviews Capterra data shows that buyers of Customer Service software rank the following features as their top priorities: - **Support Ticket Management** (**43%** of reviewers rated this feature as critical) - **Call Center Management** (**42%**) - **Multi-Channel Communication** (**39%**) Gluru AI includes **Support Ticket Management**. However, it does not offer **Call Center Management** or **Multi-Channel Communication**. With **Support Ticket Management**, teams can organize customer requests, track issue status, and keep support work moving in a clear and consistent way, helping businesses respond faster and maintain better visibility into service operations. API Application programming interface that allows for integration with other systems/databases CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Help Desk Management Managing service requests, incidents, IT issues & support with a ticketing system Knowledge Base Information repository that provides a means for information to be collected, organized, shared, searched and utilized. Allows customers to get answers to common questions. Knowledge Base Management Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Gluru AI 11 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Knowledge Base: Information repository that provides a means for information to be collected, organized, shared, searched and utilized. Allows customers to get answers to common questions. - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Ticket Management: Allow customers/users to submit support queries and service requests - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 3.3 (4) 3.3 Based on 4 reviews ## Pricing Value for money 3.7 (3) Free Trial Free Version Basic $500.00 Per Feature,Per Month Value for money 3.7 (3) 3.7 Based on 3 reviews ## Integrations [ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (3) 4.3 Based on 3 reviews ## User reviews Overall rating 3.5 Based on 4 reviews Filter by rating 5(0) 4(2) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent LH Luis H. VP Customer Success ### "I think it has a lot of potential, but it is still on an early stage" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 May 25, 2018 Pros What I like the most about the product is its people. I'm talking about our account manager, the developers and other team members. They were keen to understand our needs and tried to come up with solutions. Communication was always great. Cons It is (or at least was) on an early stage of development. That said, it was getting close to what we needed. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JK Jason K. Direct, Service Design ### "Easy setup, questionable results" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 May 21, 2018 Pros Easy Zendesk integration. Limited requirements for setup. Literally just a turnkey implementation where you submit the API key. Cons I have difficulty proving ROI of the product which is ultimately why we decided not to implement the product for now. Open to trying in the future. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 23, 2018 Hey Jason, Thank you very much for your review - we really appreciate you taking the time to do so. With regards to your comments on 'proving the ROI', in the next couple of weeks we will be releasing the Activity screen of the Dashboard which is exactly where you will be able to clearly see the ROI that Peloton is getting from using Gluru. Under this 'Activity' screen, you will be able to access a series of key insights into how your customers are engaging with the software (i.e. a transcript of each individual session clustered by theme, the feedback that your customers are giving these sessions, the number of sessions successfully handled vs. escalated etc.), and can then take actions based on these insights. All directly from within the Dashboard. While there is a lot more too this, I welcome you to drop us a message at any time and we'd be more than happy to elaborate on this. I sincerely hope that you give us another chance in the future! Best, Emma S. LK Larry K. Co-founder Information Services ### "Simple, smart, and effective!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 16, 2018 We've noticed a considerable drop in the number of inbound repetitive queries we receive on a daily basis, as a result of the Gluru Widget we deployed. This has enabled our customer support agents to focus on the tickets that require more time to address. Pros I loved how it was so easy to implement on our company website. While we did encounter one or two issues (which were mostly on our side), the team were always there to help us and were available 24/7. Also, I really liked how truly plug-and-play it was in that it was instantly effective from day one! Cons The only issue was that we had to think of a number of queries for each Resolution. This took us a bit of time but was extremely useful in the end. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TK TIMOTHY K. VP Customer Service ### "We tried using Gluru for self service automation and ran through a trial period" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 May 15, 2018 Pros The look and Feel. Interface was sharp looking and the people behind the product are innovative and creative with their vision for this product. Cons Reporting and being able to self customize. There seemed to be too much manual work in order to keep the updated content in our help center aligned with the machine learning Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 21, 2018 Hey Tim, Thanks for the review, we really appreciate your awesome feedback! With regards to to some of the cons you mentioned, these are things that are definitely on our roadmap for the immediate-term (i.e customisation)! We'll let you know as soon as they become available! Best, Emma ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.