# eXsight Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about eXsight Software - reviews, pricing plans, popular comparisons to other Telephony products and more. Source: https://www.capterra.com/p/16338/TEM-Suite --- # eXsight Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) eXsight ## What is eXsight? Simplify UC&C management without losing functionality or visibility. Works Across All Switch and PBX Types eXsight works on all PBX systems from major switch vendors including Cisco, Avaya, Microsoft Skype for Business, Unify, Mitel, Alcatel-Lucent, Nortel, NEC and others. eXsight is a UC&C managers new best weapon in the ght to keep all of their companys communications, and internal and external collaboration, on track. Visibility ## What is eXsight used for? [Billing and Provisioning](https://www.capterra.com/billing-and-provisioning-software/)[Telecom Expense Management](https://www.capterra.com/telecom-expense-management-software/)[Call Accounting](https://www.capterra.com/call-accounting-software/) Top alternative Featured Overall rating Based on 14 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1 Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for eXsight?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.mtsint.com&name=eXsight) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### eXsight 4.3 (14) VS. [4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting Price $1 Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (14) Ease Of Use 4.5 (172) Value For Money 4.3 (13) Value For Money 4.2 (122) Customer Service 4.7 (14) Customer Service 4.3 (153) ## eXsight alternatives [4.5 (97)](https://www.capterra.com/p/96628/InfoFlo/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.6 (155)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.8 (315)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.2 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Accounting Integration Integrate with a third-party accounting system Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Ad hoc Reporting Generate one-off reports that meet information requirements Asset Lifecycle Management Manage assets throughout their lifecycle to optimize profit Audit Management Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws eXsight 36 features Integrate with a third-party accounting system Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Generate one-off reports that meet information requirements Manage assets throughout their lifecycle to optimize profit Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Create, manage, and send invoices or bills to customers Report incoming and outgoing calls for specific extensions Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Sends voice calls to a specific queue based on predetermined criteria Identify the number and contact information of a caller before answering the phone Track and manage adherence to policies for any service, product, process, or supplier Manage, organize, and store contact information Analyze and calculate business costs Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Alter the layout and content of reports Control and set flexible rates that depend on multiple variables and enable rate automation and calculation Track and monitor incoming call statistics Maintain and control the stock level of inventory Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Captures invoice data and maintains comprehensive records for auditing and reporting purposes Creation, processing, verification, and execution of invoices till the payment is made Manage and track customer orders for goods, investments, or any other purchases Track and monitor outgoing call statistics Organize and manage all processes/procedures involved in purchasing goods and/or services Analyze and gain insights into data in real-time Active reporting of data and metrics View and track pertinent metrics to find patterns and gain insights from data Set up connections to third-party platforms to improve business processes Manage calls that were missed or not attended Track and interpret metrics on the usage of company resources Place/receive calls through voice over IP connection Track calls answered by employees Get Advice We can help you find the software with the features you need. Features 4.4 (14) 4.4 Based on 14 reviews ## Pricing Value for money 4.3 (13) Basic $1.00 Per Month Value for money 4.3 (13) 4.3 Based on 13 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (14) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (14) 4.7 Based on 14 reviews ## User reviews Overall rating 4.3 Based on 14 reviews Filter by rating 5(5) 4(8) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent SL Steve L. network engineer 2 Retail ### "Review of MTS call accounting." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 6, 2016 I need a better way to update the name and department on each device. I enjoy many of the features and reports available on the application. I use the portal to locate specific calls to or from devices on the system. Pros If I have a problem, they are quick to respond to get resolved quickly. Cons updates on the name and departments for devices. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CY Cynthia Y. Telecommunications Manager Banking ### "Great Product" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 5, 2016 Overall we are highly satisfied with the TEM suite of products. The software is user friendly when it comes to reviewing and processing invoice to running reports. I would highly recommend this to any business trying to manage their telecom spend. Pros How easy it is to use. When I run into any issues customer support is quick to respond knowing I have deadlines. Cons None that come to mind. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BM Brandi M. Non-Profit Organization Management ### "New Customer" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 4, 2016 We are a new customer to MTS and just deployed the invoice payment process; so we're working through some growing pains. Overall, once we have the system up and running things should become easier to use and I may have more 5 star ratings. MTS has been great to work with from a customer service perspective, very patient with us as we work through the deployment. Pros I can see the potential the software has to be very valuable to ACS in the future. Cons Setting up the TEM suite with our telecom bills; we've found a number of invoices our previous supplier could do electronically that MTS is not able to do yet so it increases our paper invoice count. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. YF Yvonne F. ### "Tem Suite Call Accounting" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 October 4, 2016 We had upgraded from CallTrac and WOW what a difference. Tem Suite Call Accounting is so easy to use, gather information, create reports, get statistics, etc. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FC F c. Comm Engineer Utilities ### "TEM Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 4, 2016 OUTSTANDING product! Has greatly reduced time required to manage our telephony devices. This includes wired and wireless Pros Ease of use Cons Sometimes the reports are hard to build, very small number of times Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TN Thomas N. Voice Engineer III Leisure, Travel & Tourism ### "MTS Call Accounting Application Suite" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 4, 2016 Easy to use. Good reporting capability. Had very good luck with support on this product. Knowledgeable product engineers. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MH Matt H. ### "Pleased with MTS" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 October 4, 2016 We use MTS Application Suite for E911 notifications, Device Management, Call Detail Reporting, and target specific items that can be included in Generated Reporting. We only use a small portion of what Application Suite is capable of, but we are pleased with what it does and the support we receive. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RB Robert B. Network Administrator Law Enforcement ### "Excellent support and service" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 4, 2016 So far support on the product has been great, and whenever questions arise or support is needed. it is done in a timely fashion with all explanations provided. Pros Dashboard makes it easier for end user to find what they need. Cons The reporting could offer more in a way of understanding or ease of remembering. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SL Stephen L. Telecomm Government Administration ### "Call Accounting" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 4, 2016 So far so good, product works when I need it to and when I did have problem with it I call support and had the problem resolved on 1st contact. Pros Reporting Cons lack of phone number reporting Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JN Janet N. ### "MTS Call Accounting review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 October 4, 2016 The university has been using MTS products since 1995, the first one Trak and Shoot. Loved it, then later on added the call accounting product. Very dependable easy to use. The highlight for me is the sales rep and the tech support, excellent!! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/16338/TEM-Suite/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)