Who Uses This Software?

Enterprises, companies and nonprofits of any size and across all industry verticals looking to control their communication expenses and mitigate corporate risk.


Average Ratings

13 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • MTS IntegraTRAK
  • www.mtsint.com
  • Founded 1983
  • United States

About TEM Suite

MTS is a global provider of innovative products and services for Unified Communications & Collaboration Management (UCCM), Communications Lifecycle Management (CLM), Technology Expense Management (TEM), Enterprise Mobility Management (EMM) and Call Accounting services and solutions. The TEM Suite UCCM solution enables enterprises to gain visibility and control of their unified communications usage, assets wireline and mobile, services and security policies.


TEM Suite Features

  • By-Extension Reporting
  • Call Duration
  • Call Monitoring
  • Call Volume
  • Caller Identification
  • Inbound Reporting
  • Outbound Reporting
  • Unattended Call Management
  • Who Answered Log

TEM Suite Reviews

Review of MTS call accounting.

Oct 06, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: If I have a problem, they are quick to respond to get resolved quickly.

Cons: updates on the name and departments for devices.

Overall: I need a better way to update the name and department on each device.
I enjoy many of the features and reports available on the application.
I use the portal to locate specific calls to or from devices on the system.

Recommendations to other buyers: scheduling reports for departments is easy and works well sending by e-mail. new extension populate as CDR is delivered.

Great Product

Oct 05, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: How easy it is to use. When I run into any issues customer support is quick to respond knowing I have deadlines.

Cons: None that come to mind.

Overall: Overall we are highly satisfied with the TEM suite of products. The software is user friendly when it comes to reviewing and processing invoice to running reports. I would highly recommend this to any business trying to manage their telecom spend.

Recommendations to other buyers: Not at this time.

New Customer

Oct 04, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: I can see the potential the software has to be very valuable to ACS in the future.

Cons: Setting up the TEM suite with our telecom bills; we've found a number of invoices our previous supplier could do electronically that MTS is not able to do yet so it increases our paper invoice count.

Overall: We are a new customer to MTS and just deployed the invoice payment process; so we're working through some growing pains. Overall, once we have the system up and running things should become easier to use and I may have more 5 star ratings. MTS has been great to work with from a customer service perspective, very patient with us as we work through the deployment.

MTS Call Accounting Application Suite

Oct 04, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Comments: Easy to use. Good reporting capability. Had very good luck with support on this product. Knowledgeable product engineers.

Tem Suite Call Accounting

Oct 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We had upgraded from CallTrac and WOW what a difference. Tem Suite Call Accounting is so easy to use, gather information, create reports, get statistics, etc.

TEM Product

Oct 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Ease of use

Cons: Sometimes the reports are hard to build, very small number of times

Overall: OUTSTANDING product! Has greatly reduced time required to manage our telephony devices. This includes wired and wireless

Pleased with MTS

Oct 04, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: We use MTS Application Suite for E911 notifications, Device Management, Call Detail Reporting, and target specific items that can be included in Generated Reporting. We only use a small portion of what Application Suite is capable of, but we are pleased with what it does and the support we receive.

Excellent support and service

Oct 04, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Dashboard makes it easier for end user to find what they need.

Cons: The reporting could offer more in a way of understanding or ease of remembering.

Overall: So far support on the product has been great, and whenever questions arise or support is needed. it is done in a timely fashion with all explanations provided.

MTS Call Accounting review

Oct 04, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The university has been using MTS products since 1995, the first one Trak and Shoot. Loved it, then later on added the call accounting product. Very dependable easy to use. The highlight for me is the sales rep and the tech support, excellent!!

Tems Software

Oct 04, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: The tems software has made my reporting of our phone traffice so much easier. I never have to worry about the details.. I can trust the data is there when I need it. The support I receive is great.

Solid call accounting software

Oct 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It is troublefree telephony accounting. The reports are great and information can be scaled to what the department wants to see.

Cons: There is not really anything to complain about. It serves it's purpose and does it well. The support team is excellent. I'm hard pressed to find any negatives!

Overall: We have been using MTS with our shoretel system for roughly 5 years and it has been trouble free. MTS is awesome with support and maintenance. They are on top of issues before they arise with consistent maintenance. Their customer support is well informed and quick to respond when I have questions.

Recommendations to other buyers: It works great with our shoretel system!

Great software for our needs

Oct 03, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Functionality

Cons: Can be initially tough when you first use it

Overall: MTS provides our department with great software for our data. It is great to use and the customer support are always there when you need help. Recommended for telecom companies looking for a software for the their data.

Recommendations to other buyers: None

Great CDR Software

Oct 03, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The calls portal makes it easy to define a list and sort it.

Cons: I would like more flexibility in the reporting

Overall: I have been using this system for over 10 years, it is very reliable and easy to use. Support is very responsive.