# eXsight Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is eXsight the right Telephony solution for you? Explore 14 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/16338/TEM-Suite/reviews --- eXsight 4.3 (14) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of eXsight Ease of use 4.2 Customer Service 4.7 ## Showing most helpful reviews Showing 1-14 of 14 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JO James O. Network Engineer Government Administration Used the software for: 2+ years ### "Solid call accounting software" October 3, 2016 5.0 We have been using MTS with our shoretel system for roughly 5 years and it has been trouble free. MTS is awesome with support and maintenance. They are on top of issues before they arise with consistent maintenance. Their customer support is well informed and quick to respond when I have questions. Pros It is troublefree telephony accounting. The reports are great and information can be scaled to what the department wants to see. Cons There is not really anything to complain about. It serves it's purpose and does it well. The support team is excellent. I'm hard pressed to find any negatives! Review Source CY Cynthia Y. Telecommunications Manager Banking Used the software for: 2+ years ### "Great Product" October 5, 2016 4.0 Overall we are highly satisfied with the TEM suite of products. The software is user friendly when it comes to reviewing and processing invoice to running reports. I would highly recommend this to any business trying to manage their telecom spend. Pros How easy it is to use. When I run into any issues customer support is quick to respond knowing I have deadlines. Cons None that come to mind. Review Source SL Stephen L. Telecomm Government Administration Used the software for: 1-2 years ### "Call Accounting" October 4, 2016 3.0 So far so good, product works when I need it to and when I did have problem with it I call support and had the problem resolved on 1st contact. Pros Reporting Cons lack of phone number reporting Review Source KA Kris A. Facility Coordinator Facilities Services Used the software for: 2+ years ### "Great software for our needs" October 3, 2016 4.0 MTS provides our department with great software for our data. It is great to use and the customer support are always there when you need help. Recommended for telecom companies looking for a software for the their data. Pros Functionality Cons Can be initially tough when you first use it Review Source FC F C. Comm Engineer Utilities Used the software for: 2+ years ### "TEM Product" October 4, 2016 5.0 OUTSTANDING product! Has greatly reduced time required to manage our telephony devices. This includes wired and wireless Pros Ease of use Cons Sometimes the reports are hard to build, very small number of times Review Source TN Thomas N. Voice Engineer III Leisure, Travel & Tourism Used the software for: 2+ years ### "MTS Call Accounting Application Suite" October 4, 2016 4.0 Easy to use. Good reporting capability. Had very good luck with support on this product. Knowledgeable product engineers. Review Source SL Steve L. network engineer 2 Retail Used the software for: 2+ years ### "Review of MTS call accounting." October 6, 2016 4.0 I need a better way to update the name and department on each device. I enjoy many of the features and reports available on the application. I use the portal to locate specific calls to or from devices on the system. Pros If I have a problem, they are quick to respond to get resolved quickly. Cons updates on the name and departments for devices. Review Source RB Robert B. Network Administrator Law Enforcement Used the software for: 2+ years ### "Excellent support and service" October 4, 2016 5.0 So far support on the product has been great, and whenever questions arise or support is needed. it is done in a timely fashion with all explanations provided. Pros Dashboard makes it easier for end user to find what they need. Cons The reporting could offer more in a way of understanding or ease of remembering. Review Source BM Brandi M. Non-Profit Organization Management Used the software for: Less than 6 months ### "New Customer" October 4, 2016 4.0 We are a new customer to MTS and just deployed the invoice payment process; so we're working through some growing pains. Overall, once we have the system up and running things should become easier to use and I may have more 5 star ratings. MTS has been great to work with from a customer service perspective, very patient with us as we work through the deployment. Pros I can see the potential the software has to be very valuable to ACS in the future. Cons Setting up the TEM suite with our telecom bills; we've found a number of invoices our previous supplier could do electronically that MTS is not able to do yet so it increases our paper invoice count. Review Source CW Christina W. Telecom Administrator Government Administration Used the software for: 2+ years ### "Great CDR Software" October 3, 2016 5.0 I have been using this system for over 10 years, it is very reliable and easy to use. Support is very responsive. Pros The calls portal makes it easy to define a list and sort it. Cons I would like more flexibility in the reporting Review Source MH Matt H. Used the software for: ### "Pleased with MTS" October 4, 2016 4.0 We use MTS Application Suite for E911 notifications, Device Management, Call Detail Reporting, and target specific items that can be included in Generated Reporting. We only use a small portion of what Application Suite is capable of, but we are pleased with what it does and the support we receive. Review Source JN Janet N. Used the software for: ### "MTS Call Accounting review" October 4, 2016 4.0 The university has been using MTS products since 1995, the first one Trak and Shoot. Loved it, then later on added the call accounting product. Very dependable easy to use. The highlight for me is the sales rep and the tech support, excellent!! Review Source CG Cindy G. Used the software for: ### "Tems Software" October 4, 2016 4.0 The tems software has made my reporting of our phone traffice so much easier. I never have to worry about the details.. I can trust the data is there when I need it. The support I receive is great. Review Source YF Yvonne F. Used the software for: ### "Tem Suite Call Accounting" October 4, 2016 5.0 We had upgraded from CallTrac and WOW what a difference. Tem Suite Call Accounting is so easy to use, gather information, create reports, get statistics, etc. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.