Ascentis

4.5 / 5 22 reviews

Who Uses This Software?

Target companies have from 50 - 2,500, U.S.-based employees in every industry. We also have a broker administrator program.


Average Ratings

22 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
  • Support
    Business Hours

Vendor Details

  • Ascentis
  • www.ascentis.com
  • Founded 1994
  • United States

About Ascentis

Ascentis offers an entirely new way to manage talent more effectively with technology and tools that support real-time, meaningful feedback and learning. Ascentis helps managers fine-tune performance on-demand, assign training in-the-moment, and allows annual reviews to be optional or even a thing of the past. Ascentis Performance Management allows managers to map employees goals and achievements, and provides insight into learning experiences that will create a high-performance culture.


Ascentis Features

  • 360 Degree Feedback
  • Ad Hoc Reviews
  • Appraisal History Tracking
  • Cascading Goals
  • Compensation Management
  • Competency Tracking
  • Custom Rating Scales
  • Custom Review Forms
  • Goal Setting / Tracking
  • Individual Development Plans
  • Peer Appraisals
  • Review Cycle Tracking
  • Review Form Templates
  • Self Service Portal
  • Self-Appraisals
  • Weighted Performance Measures

Ascentis Reviews Recently Reviewed!

We transitioned a few months ago. The experience was fantastic!! Awesome support and training.

Oct 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I would definitely recommend Ascentis to anyone ... large or small company. Our transition to Ascentis was well supported and has opened our processes up to today's world.

Pros: Ascentis is very user friendly. I'm still getting familiar with a lot of the features but I have not found anything to this point that is overly challenging or difficult to get understand. I like the way HR and Payroll sync, which eliminates double entry. And our supervisors love the access to their crews through Self Service

Cons: The reporting features are somewhat challenging only because I'm still getting used to them. There are a lot of selections and I'm still finding my pathways

Moving to Ascentis Was the Best Decision We Made for our Organization

Oct 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I have never worked with a vendor who was so organized and supportive of us reaching our goals. There was never a gap when we needed help--calls and emails are always returned promptly. They are a great organization that employees top-notch experts who are there to help you. Wish other organization ran this smoothly.

Pros: The implementation process is so well-planned. You have a team of experts supporting you for each module and they really work with you to learn and get through building. They also hold you accountable for your "homework assignments" to keep you on-track for your go-live date. This was helpful to us because we are so busy but they held our feet to the fire with deadlines (and we met our go-live date with ease). Our employees like the easy to use system and we have received much positive feedback since rolling out.

Cons: Needing to use a Remote Desktop to access the back-end for set up and maintenance is cumbersome. I had to invest in a second monitor to make it easier. The end-user's interface (Employee Self Service) is 100% web-based, so no issues there. This is truly my only complaint. Everything else they said they system could do really is possible. They are honest in what they sell.

Long-term user of HR Office

Sep 27, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: We've used HR Office for about 20 years now -- started out with the in-house Access version and have used the .asp version since about 2001/2002.

Pros: I like that it's cloud-based, but most importantly for us, it offers employee self-service for PTO requests and information updates. The key reason we've stayed with this system is that it provides automatic calculations of paid time off based on a formula we set up, automatically changing accruals on employee anniversary dates. It also allows us to easily calculate PTO that will be earned through the end of the fiscal year since we allow staff to schedule (and generally use) PTO in advance of accrual. The calculations take into consideration any accrual rate changes and adjusts out any dates already scheduled. There are other HR solutions with a simpler interface, but this feature was a deal-breaker for us. The PTO request workflows can allow for more than one approval level and sends email alerts. Support has generally been very good in all the years I've used it.

Cons: We only have 30 staff members, but years ago, they implemented a rate based on a minimum of 50 users. We recently implemented the self service to manage PTO requests and overall, we're thrilled to have made that move (we have multi-tiered approvals, which they didn't have in the past). I would really like to have more customizable fields in the request form to prompt the user for key information the supervisor needs to make an approval decision. The interface is sometimes very slow to load for the HR admin (it's a remote desktop configuration). Some of it's not intuitive -- when setting up a new employee and their PTO accrual, we get a prompt that the person is not employed 40 hours (part of our PTO calculation criteria), but rather than the person's hours worked being in the main employee tabs, you have to click out and go to a completely separate area to indicate that they are full time.

My experience with Ascentis HR has been one of ease. It is an intuitive software.

Sep 12, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Simple and easy to understand interface It is very intuitive Has many usable and functional modules

Cons: Maybe add more modules to help on other areas apart from collecting compensation details Make section for performance reviews within it

We switched from an old-fashioned punch clock to this software a couple of years ago

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It is a vast improvement to our old system and we are generally pleased. Multiple areas to personalize the system and classify the employees (ability to assign departments, etc.)

Great so far

Aug 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Easy implementation, user friendly. Lots of nice features and functions, customizable to our company!

Cons: Feel like implementation could be done more quickly. Other than that I think it is good over all and I would recommend.

The best!

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Highly recommend!

Pros: Very knowledgable, practice and quick . Able to keep track of hours and benefits without having to wait on HR.

Overall quite pleased with Ascentis

Jun 19, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I really do like the Ascentis system and would highly recommend it because it offers a lot of functionality and great value for a mid size employer. Many similar systems are often priced significantly higher or out of reach.

Pros: The Ascentis payroll and HR systems offer a lot of functionality and value for the money. Their customer service is very good. It's a very good system for a mid size employer group.

Cons: It is not a single sign on system and the HR changes don't automatically update in Payroll. Once changes are made in HR you have to go in to Payroll and individually approve the changes. While it is a good feature as a last step to double check your changes, it can also be time consuming depending upon the amount of changes to be approved. Also, it is easy to forget to update the change in Payroll if you get busy or distracted.

Ascentis Review

Jun 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The easy of use is great. The implementation team is fantastic! Our company experience has been great. We transitioned to several modules that included: HR, Payroll, Time, Recruiting/Onboarding, Performance Management and Learning. Each team lead has been responsive and has provided great support and education thru the process. Support members are extremely knowledgeable and timely.

Cons: Only concern could be working with several other systems vs. single system. We view this as both a pro and con, but the pros out weigh the con's, without a doubt.

Happy we made the switch

Feb 21, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I chose Ascentis in a very short time frame after viewing 10 Payroll/HR/Timekeeping software solutions. I am very happy I made the choice I did! The software is flexible, reliable and accurate - three must-haves in payroll.

Pros: It is completely customizable, no "cookie cutter" software with Ascentis. The implementation team is great and they helped keep us on track for an expedited roll out.

Cons: Timekeeping side (Novatime) can be a little slower in response for support, but the product itself is amazing.

Ascentis

Feb 06, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Comments: Ascentis is very user-friendly. All fields are self-explanatory. You need no guidance to use this product. It is very simple to use. I highly recommend this product.

Ascentis is a great product!

Dec 01, 2015
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Great customer service and the product is very intuitive and easy to use.

Cons: Lack of training classes - it's all online videos.

Recommendations to other buyers: Try to go through all the possible workflows for what you will be doing in the system

Ascentis Cloud based Employee management

Jul 31, 2015
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Its wide area of influence and the ability to integrate HR with Payroll.

Cons: There were a few upgrades that I thought were part of the package.

Recommendations to other buyers: Thoroughly investigate the packages before you decide on the product.

Survey Review

Apr 13, 2015
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Comments: Survey Review

Pros: The ease of use; simplicity for employees to understand; timeliness of change submissions

Cons: Nothing comes to mind, calculations are very accurate.

Recommendations to other buyers: User friendly, current employee information, easy for employee to interrupt.

I've had nothing but a great experience using Ascentis

Oct 22, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: i love that it is very simple to use. and I especially love the reporting capabilities. There are tons of reports ready to use, and it's very easy to create your own custom report.

Cons: What i like least is how it looks. It could be updated. Other than that, it works just fine.

Recommendations to other buyers: Go with the easiest to use. HR systems can be complicated, but if it's user friendly, it can be your best friend.

Ascentis user experience

Jul 16, 2014
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: I find the application easy to use and very straightforward. The vendor team has great customer service and is very helpful.

Cons: Setting up the reporting is difficult at first, but once it is run the first time, you can save and re-run it with different dates.

Recommendations to other buyers: Think about how you use it to save time and be efficient. Think of how you used to perform the task and how you perform it now.

The Switch to an HRIS System

Jun 25, 2014
4/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: Our company experience rapid growth over the course of two short years, and we desperately needed an HRIS system to house all of our information. There is no way we would've been able to keep up with our growth had it not been for the implementation of Ascentis HRIS and Time/Payroll.

Cons: We experienced some implementation woes, as was to be expected, but the main issue has been with the flow of our HR employee info and benefit elections flowing over accurately to Payroll and our carrier connect pieces.

Recommendations to other buyers: Really take the time to evaluate your work processes and see how much you can incorporate using this system. Using the self-service portal, manager self-service, employee self-service, Ascentis time, etc., and mainly the elections flowing over to our carriers has saved us a tremendous amount of time!

Great software for derm

Jun 12, 2014
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: Very user-friendly. Easy to use, and all pertinent material is accessible.

Cons: Minor glitches. Inability to make changes without having to contact support.

Recommendations to other buyers: No recommendations, although it would be amazing if there was a practice management software included in it.

Ascentis is the best!

Apr 16, 2014
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: One of the things that I was looking for was an HR system that would link to the Payroll system so I wouldn¿t have to do dual entries. This system provided that for me. The other tabs we have added on the HR side is Education (degrees held) and Salary survey information, so this has come in handy for requests that come up. It also makes it much easier for the EEOC reporting along with the Worker¿s Compensation reports because data can be entered there too. The Employee Self-Service tool through Ascentis is very clean and uncluttered compared to other systems. I had another vendor do a presentation for me, and the screen itself looked way too overwhelming. I didn¿t want to make it too difficult to use for both the managers and the employees. Since we have rolled out the Self-Service tool, my employees love it! They are so excited about the features and how much they can access for their own screens. In fact, we used the Open Enrollment feature so that the employees could go into this system to make changes for the upcoming year. The employees can also access their W-2 forms at any time during the year. I like everything: HR, Payroll, Timekeeping, Carrier Connect, and the Employee Self-Service tool.

Cons: There is nothing that I would change about Ascentis.

Recommendations to other buyers: The system was easy to use and had a clear, concise screen for both managers and employees to use. We met with other providers, and their products were too overwhelming. I had given them my wish list, and they were trying to sell me all of the bells and whistles instead of what I wanted. That showed me how their customer service was, and it wasn't with the client.

Mar 27, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: I have now had Ascentis HR for 2 months, and Payroll for a month, and I can sum my experience up in 4 words: Thank goodness for Ascentis. We are a small to medium company with the unique feature of being made up of multiple FEINs. We are also on an aggressive growth plan in terms of expansion. Although the company has been around for more than 30 years, it's only been in the last 5 it's gone from a small family business to a regional (soon to be national) distributor. When I took on the position with this company to build a HR department and functions, one of the task requirements/ requests from the owner was to bring payroll inhouse within the first year. Payroll was being managed by the accountants, and it was neither cost-effective or timely; corrections were always a challenge. The existing HR software, Sage, was full of bugs and not managing tasks effectively. Much of the historical data was inaccurate, as well. Literally, I was printing out time punch reports, manually entering onto a spreadsheet, and at the end of the paycycle emailing it to the accountant with all changes/corrections the very next business day. And then sending someone an hour away to pick up checks. And same for corrections. Not anymore. I did quite a bit of research early on for the right system. The multiple FEINs made some systems much more expensive. And even though I'm in a culture that has been embracing change, I knew doing everything at once would create shock waves. Additionally, the projected growth made it so easy, expandability was a absolute necessity. Finally, the system would need to be easy enough and intuitive enough to teach a Vice President to be an emergency backup. Selection of Ascentis was easy, actually. I asked lots of questions, and the response was usually either "oh, yes, of course, this is how we do that...." or "that does sound a little different, let me check" followed by "ok, this is how we can do that for you...". Things fit nicely. The implementation team has been wonderful. They made it easy, making sure I knew what they needed and when, and kept me updated on their statuses as well. I unexpectedly had to move up one of my timelines as my previous system had a different renewal date than I was originally told. It took two months to implement HR, and 3 to do Payroll, which in terms of transition is lightning speed. This is particularly true as I had other major projects going at the same time. Christy, Jean, Kimberly and the rest have been great about letting me mess around with it before going live, and been there to answer the phone as my safety net as I spend time double and triple checking things when I went live. We have had a few minor tech problems, and Jack solved them quickly and easily. Training was almost too much. There are videos, live demo, handbooks, and the team calls. They have been great about letting me do that part at my own pace. Once piece of advice: if you have more than one location, use the tax service. Payroll does not print coupons and is a little less helpful with the who-when part (although the related reports are awesome.) I have now had two zero-error payrolls; I had to make up mistakes to learn how to do that piece! We are likely adding Tax very soon, and anticipate adding Time later this year. We are eventually going to add self service. Ascentis has wonderful reports, and has cut the time involved significantly. It's less expensive, and just so easy to use. Even the Payroll person at the accountant who did it before is jealous.

Mar 25, 2013
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: We had always outsourced our HR and payroll, and as a rapidly growing company with more offices opening around the country, we were outgrowing the functionality of the third party HR firm; not to mention the enormous costs of their service fees, inflated benefit premiums, and customer service issues. During my research of in-house support software, Ascentis stood out for its completeness. There is a lot of software that will do HR, or payroll, or timekeeping, but I wanted something that was already built to work and flow together. I was looking for something that would provide a high level of detail in data storage and maintenance, as well as be customizable for the way we already operate. Ascentis definitely provides all of that, and has a good user interface as well. I appreciate how comprehensive it is - I'm happy that it handles our taxes as well as manages data flow to our benefits carriers through Carrier Connect. We began implementation in July 2012 and currently we use Time, Self-Service v 8.4, HR v 8.5, and Payroll 4.2.1. Since we started, there have already been big upgrades to Self Service and HR that has resolved some of the issues I was having. We have done an open enrollment already using the Self-Service, which creates a walk-through wizard for employees that makes the process of learning about company benefits and signing up for them really easy. The housing of the benefits structures is detailed and I was able to automatically build in nearly all the rules or restrictions that were associated with our plans. Implementation went smoothly overall - it was a daunting task but the support is terrific. Everyone I've talked to in all the software components are very available and patient, and extremely responsive. This was one of the most important considerations for me. This being our first time handling HR and payroll in-house, I knew we needed to work with a company that we could have a personal relationship with, and not be lost. I also appreciate the fact that the software is continually upgrading and improving. I do not expect anything to be perfect; it is more important to me that they are working to improve and are responsive. Any issues I've had, they have received thoughtfully and log the suggestions/needs to submit for potential changes. I'm extremely happy with the product and the company and look forward to continuing working with them.

Jan 21, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: We brought payroll in-house after outsourcing it for over 15 years. We were tired of having vendors add ridculous fees and for stifling our ability to make back-end changes. In addition, they made numerous mistakes in processing taxes and garnishments. The choice to go with Ascentis was made in large part because of the incredible ability to customize it. The setup of the system (employee records, reporting, back-end) is very logical and easy to navigate. The implementation was fantastic, and who ever says that about changing payroll systems? Our Implementation Manager, Elissa, was extremely knowledgeable, not only about Ascentis, but payroll processes in general. She was incredibly fast at responding to questions and to implementing all the data as it came in. She provided us with an action timeline outline who was responsible for each part along the way. We had our implementation complete and parallel payrolls processed AHEAD of time!! So far we have loved the ability to run off-cycle checks, and payroll has processed without a hitch. The off-cycle paychecks alone have saved us thousands in fees we would have normally paid. We also implemented Employee Self Service for the first time and my employees love having access to all their pay information online. The few times we've needed to access the customer support team they have been incredibly responsive. I would highly recommend Ascentis to anyone!!