# Sam.ai Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Sam.ai the right All-in-One Marketing Platform solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/163389/SAM/reviews --- Sam.ai 4.9 (10) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 29th, 2026 # Reviews of Sam.ai Ease of use 4.8 Customer Service 4.9 ## Showing most helpful reviews Showing 1-10 of 10 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alex S. CEO Management Consulting Used the software for: 2+ years ### "Value like no other" December 10, 2018 5.0 We are able to manage thousands of clients via lead scoring. Something impossible to do unless you have a marketing automation tool. Pros Sam.ai has the best value of all it's competitors. In my last role as a VP of Sales and marketing I had to evaluate Oracle Eloqua, Pardot from SalesForce and Sam.ai -After almost three months of interviews with all platforms, Demos and pricing conversations SAM.ai was hands down the best value for any organization. SAM's platform offered the same or better tools than all its competitors , but pricing was constructed in a way that was scalable and affordable. Cons I didn't need the images on the Icons on the navigation. A simple Icon could have done the trick. Review Source Response from SAM.AI December 18, 2018 Alex, thanks for the great review. We appreciate your honesty. Naomi G. Senior Vice President and Founding Partner Facilities Services Used the software for: Less than 6 months ### "Get Smart with SAM" December 10, 2018 5.0 SAM offers a suite of various applications. You can organize your contacts, maintain relevant information and therefore stay on top of your pipeline. You have access to key metrics in real time which enables you to see the results and the ROI. Once again, come back to me when I have learned more. However, one can see the robust intelligence of this product. In addition, Raz and his team have the patience to teach, recommend, suggest so that you can feel comfortable in reaching out for support. Pros There are many software features that enable me to recommend this product. SAM's ability to take a name, a lead and inform you of all those items that you could and should know. Following up on leads through the email blasts and templates ; specifically following the journey of those that have open and clicked. Downloading the information of who to follow is easy through the reports you can make. These are all just a part of this productive software. Cons It may not be considered a "con". It is more to the individual. This is a robust software that combines the sales, the marketing, the management, prediction and reporting withe ease of use. The only "con" is that there is so much to learn, either through the training, the support or the videos. So come to me in a few months when I know more! Review Source Response from SAM.AI December 18, 2018 Naomi, thank you for your feedback. We appreciate your business and loyalty. VR Verified Reviewer Director Financial Services Used the software for: Less than 6 months ### "Great Customer Support!" December 19, 2018 4.0 Overall experience: Positive!!! Pros Great customer support, easy to navigate. Cons Can't tell yet, I'm just now learning to use CMS. Review Source Michael V. VP of Sales Machinery Used the software for: 1-2 years ### "The Entrepreneurs' CRM System " December 7, 2018 5.0 The SAM leadership team is comprised of entrepreneurs and thus were very keen on providing customized solutions to support a 21st century manufacturing business. I highly recommend SAM to any business that is entrepreneurially focused. Pros SAMs user experience is simple yet robust enough to scale existing clients and develop new clients across industry verticals. Cons There have been a few glitches in which inputted leads were deleted. Review Source Response from SAM.AI December 18, 2018 Thanks for your feedback Michael. We truly appreciate your business. ADE Ali Deniz E. Director of Online Marketing Internet Used the software for: 6-12 months ### "SAM meets all our online marketing requirements" May 8, 2022 5.0 Pros By combining all required online marketing tools inside, SAM provides an all-in-one solution for our online marketing needs. Cons Management panel of SAM is a little bit complex and due to having alot of features inside it is hard to get used to with the management panel. Review Source BH Bryan H. Vice President, Finance Executive Office Used the software for: 2+ years ### "Great Asset, Low Cost" December 19, 2018 5.0 Overall, my team has saved time by implementing one unified platform. The billing has been easier and all of my data is stored in one place. Pros The ease of use and familiarity. Additionally, coming from a finance perspective, the cost savings as well as SAM's ability to replace multiple platforms and logins has saved my team countless hours over the past couple of years. Cons As a SaaS platform it has the standard limitations and drawbacks that you would expect. I would like to have someone come in twice per year to train my team on the new features. Review Source MD Marcos D. Founding Editor Media Production Used the software for: 6-12 months ### "Good value and feature set" August 27, 2019 5.0 Pros The features for bulk emailing are good and steadily improving. The SAM team is responsive and listens to my needs Cons Still waiting on some additional features. I'm not the typical CRM customer so I'm patient as higher priority work is done sooner. Review Source FB FAISAL B. President Wholesale Used the software for: 1-2 years ### "Overall a good experience so far" December 14, 2018 5.0 Overall experience has been great. It is a good value for money, helps the business a lot and one can target one's customers in many different ways which is always very helpful. Pros It is user friendly. Easy to understand and manage. Cons Should have allowance for more email addresses to be included in the email list for a low flat rate. Review Source jA jennifer A. Executive Coordinator Venture Capital & Private Equity Used the software for: Less than 6 months ### "I LOVE this platform! " December 10, 2018 5.0 Pros I loved the ease of the initial import (just match fields and hit save), the gathering of AI on each Lead (this gathers up interests and topics, obtains social media profiles as well which is super helpful!). Adding in new Leads is super easy - you can go in to create one by one, or do a quick add by the spreadsheet function. It is really nice to have multiple options to add in a Lead! Cons This seems a little pricey, however, you get what you pay for. This CRM offers a massive amount of features and customization, so I can understand why this isn't one of the less expensive platforms. Review Source Response from SAM.AI December 18, 2018 Thanks for your feedback Jennifer. We are glad that you are happy with our service. CW Catherine W. COO Construction Used the software for: 6-12 months ### "A-Z Fire Alarm Security, Inc. SAM.ai review" December 7, 2018 5.0 Very positive experience. Support team are wonderful and provide unparalleled customer service. Pros the ease of access to the founders who are incredibly responsible. the ability of sam.ai to be customized to what I've asked for. Cons the integration to outlook took longer than anticipated. Review Source Response from SAM.AI December 18, 2018 Thanks for the great review Catherine. We are glad that you are happy with our service. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.