Comcast

Business VoiceEdge

3 / 5 26 reviews


Average Ratings

26 Reviews
  • 3 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 2.5 / 5
    Customer Service

Product Details

  • Starting Price
    $29.95/month
  • Deployment
    Cloud, SaaS, Web

Vendor Details

  • Comcast
  • business.comcast.com
  • United States

About Business VoiceEdge

Virtual PBX solution with web portal, voicemail, call forwarding, contact management, and call waiting for small to medium locations.


Business VoiceEdge Features

  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • Inbound Reporting
  • IVR / Voice Recognition
  • Outbound Reporting
  • Predictive Dialer
  • Telemarketing Management
  • Voice & Data Integration
  • VoIP

Business VoiceEdge Reviews Recently Reviewed!


NOT for business

Jun 16, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: We went to Comcast to save money. Opposite effect! First they fried our phone system by installing their equipment wrong and backfeedng the signal. Then they refused to take responsibility and referred me to their subcontractor. Then it took over a week to get our phones numbers ported over so we had no company phones. Funny things was, all we had to say was that we were trying to switch over to Comcast and everyone was understanding (I guess they already knew how bad Comcast was). That should have chased us of their service butt we decided to stick with it since it was so difficult to switch all communications over. Now, their equipment had failed and we are waiting for days for a tech. We are a business that is basically shut down without internet and phones. We were told a tech will be here between 10 and 12 today, however, that turned out to be incorrect. The 2 hour windows are for residential customers, business customer windows are actually 4 hours! So the people relying on the service to be reliable for their literal livelihoods are less important! I am posting this via my cell phone - that is how sick and tired I am of Comcast! If you are considering them for your company's service, do so at your own peril!

Pros: Can't think of one. I can't even say price as they have cost us so muck money with the problems they have caused!

Cons: Horrible customer service. Total lack of responsibility. These habe been my experiences all the way up to the corporate offices

Good with Caveats - Read if you are considering deploying

Jul 20, 2018
2/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The voice quality and the price per seat are very competitive. The phone and computer apps offer seamless presence, and the ability to bounce calls from one device to another is nice.

Cons: If you need to make any changes to your service, they will tell you it takes 7 to 10 business days. This has happened to me three times since our service was turned up. When we had Ring Central, if I wanted to add a new toll free number (which we do with some regularity), they would have the number assigned to our account while I was on the phone. With Comcast, the same request takes 7-10 business days. Here is another major problem. I brought this up during the sales process, and my hunch has been proven correct. When Comcast goes down, it goes down over a wide area. And it goes down for long periods of time. Anywhere from 4 hours to TWO DAYS. They will feed you a line of BS that one service could go down (internet) while another service (like phone) can continue to work because each type of service uses a different signal across the line. Don't buy it. It's a blatant lie. Whether residential or business, Comcast couldn't care less about your business downtime. This reality irks me about Comcast. We've had service for 3 years and have between 4 and 5 major outages each year.

Stuck with you

Nov 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: The software is easy to use for our small business. Comcast Business works better than AT&T. We use the software daily and know we are getting a good deal for the service.

Cons: We use the software daily and rely on it fully. Although for the most part it works fine, there are times when the software lags or every so often we lose service and are out of phone and internet for hours. We are at their mercy and cannot continue work without the service.

Can't wait till the contract is up!

Jun 28, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Wave off this product if you are thinking of it.

Pros: The call quality is good, that is about all I can say.

Cons: There is no support. Also, if you pick up the phone, in say - the kitchen - and need to get to your computer to answer a question on the call, you must, put the kitchen phone on hold, run to your office phone, pick it up, run back to the kitchen, hang up that phone, run back to your office and take the call. Only slightly better than tin cans. And it is expensive.

Great internet HORRIBLE PHONE SYSTEM & CUSTOMER SUPPORT

Mar 16, 2018
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Don¿t use them.

Pros: Great internet!

Cons: They make it hard to leave and hang up when trying to contact retention team. Phone system lacks features such as voice recording, app is horrible, and constantly denied disconnect request and said I owe them a additional 2 years to buyout and I signed a contract saying I agreed to it when in reality I didn¿t. They have you on a long hold and wait to finish the disconnect process and said it¿ll take 60 day notice before I can leave and hold my phone number hostage it¿s a real frustrating experience I am almost at a point to where I would rather just get a new number which is horrible for business.

Terrible Service, Terrible Company

Feb 20, 2018
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The ONLY pro is being able to "be anywhere" by using my cell phone. I can set it to "be anywhere" and it will also call my cell phone so I can still answer my phone calls while away without giving out my cell phone number

Cons: SO MANY CONS. Terrible service, pricing is awful, phones are often down, the interface is SO DIFFICULT, changing anything is so difficult to accomplish.

Worst phone system ever

Apr 11, 2017
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: This is the worst decision we made switching to Voice Edge. The phone does not work like they said. Cannot place a call on hold and pick it up on a different phone without hitting a bunch of buttons. Customer service is terrible, they know there is a problem but do nothing to fix it. Was told it would be $ for them to send someone out to train us on how to use the phones. They are terrible do not get Voice Edge. WE are stuck with a phone system we hate and does not work for us. Comcast could not careless.

Pros: Phone quality ok, looks nice.

Cons: Hard to use, cannot place a call on hold without hitting several different buttons, hate it, customer service terrible

VoiceEdge is a solid phone system that meets all of our needs.

Feb 15, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: This internet phone system is super easy to use and has a lot of great features that are all customize-able through a web browser. You can setup and change hunt groups with the simple click of a button.

Cons: I wish there was a way to differentiate incoming calls by the line that they are dialing but that function is not available at this time.

Capterra-loader

Great phone system

May 29, 2018
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Business VoiceEdge is very useful. Once you figure out how to use it. It has really helped cutting down on scam phone calls that come thru our phone system after hours. I love the functionality and customisability of the system.

Cons: At first using this system can be extremely frustrating. I can't count the amount of time I spent on the phone with customer service trying to understand. Customer service is great once you get to the actual person which can take a long time.

Capterra-loader

We love Business VoiceEdge! We know that our phone system is as professional as can be!

Jun 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that we are able to set up different options for when our business is closed or for holidays.

Cons: The price. VoiceEdge added to our telephone/internet expense. Comcast always has specials and promotions for new services but the expense increases after the promotion expires. I would like to have a set price that does not vary so much from year to year.

Overall: This is a cutting-edge phone system. We are able to manage our phones from our cell phone, messages, lines, conference, etc.

No emails .Cloud solution nobody answers.Too busy because if hurricanes

Sep 20, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support

Comments: Very good regarding billing.

Pros: Frustrated every other month Comcast has problems Working for Comcast should be very good.Vacations.

Cons: Hurricanes in Atlantic Ocean shuts Comcast down .Billing is great No services.Small businesses cannot run without phones,email services but Comcast does not get that

Business VoiceEdge had many excellent features to help a business run smoothly!

Apr 25, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: The program works on a cloud based phone system. The program really does save time and money! I love the many calling features that helps raise the productivity of the business.

Cons: At first it was complex to figure out configuration, and to add a phone or a line. In my experience there are not too many significant complaints from my end. I'm pretty well satisfied!

Excellent value for the money!

Jun 16, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: If you are looking for an affordable product with all the bells and whistles, look no further.

Pros: It was extremely easy to use, once I got familiar with it. After about 20-30 minutes of playing around with it I was able to EVERYTHING I needed to do. It's certainly increased my productivity, and it was even mentioned in my employee review recently. Thank you, I'm very pleased with the software.

Cons: There was very little I disliked. Sure, their are more expensive programs out there with more features, but nothing beats the value of this product.

Not for the faint hearted or the impatient.

Jul 25, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: From day 1 our BVE experience has been frustrating. You get the feeling that Comcast isn't quite sure how to use their own system. Tech support is hard to deal with and even the smallest change request has to go through a procedure that takes, at a minimum 3 business days and most of the time 7+ business days. That can equate to nearly two weeks to add a new user for example. We're in 2018, not 1988. Nothing technology related should take that long to complete. I'm currently waiting for them to turn on international dialing. This is something we told them 3 months ago we needed and they still haven't figured out how to do it. Like I said. It feels like they're not sure how to run their own system. Amateurish at best. Incompetent at worst. We will be looking for a new provider as soon as the contract is up.

Pros: POE, brand name equipment. Soft-phone works well. Many options and features to choose from. User friendly portal.

Cons: Slow client support to change any service. 7-10 business days. No accountability for their mistakes.

Voice Edge nightmare

Oct 12, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: From the day we signed the contract we have had NOTHING but problems. From porting our numbers, this took 2 months, to getting simple service they have been dismal. An update to the phones was pushed out about a month ago and I have had issues since. Now they tell me that my switch is bad because every night at 11:56pm all the phones stop communicating with their hardware. I have replaced the switch with no luck and they just keep pointing the finger at me. I have told them I will gladly replace what ever is broken so please send someone out to diagnose the issue. No one has come or offered any help other than saying "Its not our hardware". Keep in mind I have NOTHING else plugged into these switches expect their hardware and still no help

Pros: Quality of the lines is good.

Cons: Service is the worst i have ever had to deal with.

Recommendations to other buyers: Find another phone system if you want to have something that works and service that supports you.

Once you get it figured out, it's a great tool to have

Mar 13, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I love all of the features it offers and how so many things can be done remotely. It helps with working from home and changing phone setting from home.

Cons: It was pretty complicated to start with; there was a lot to learn. Definitely need to have someone from Comcast walk you through it.

Comcast has been wonderful for our business phone and internet.

Mar 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: What I like most about Comcast for my business is how easy and fast it is to communicate with customer support.

Cons: What I like least about Comcast for my business is how I am paying for a package that includes TV but we do not use it in our office.

Comcast Business is great for my company. It is reliable and affordable.

Mar 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It allows me easy access to voicemails and call forwarding has also come in very handy in times where I am not at the office.

Cons: I have had a few instances of calls not being recorded. Other than that I have not run into any other major issues.

Worst System Ever

Sep 14, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Pay extra and save yourself the headache!

Cons: There are a lot of cons but the biggest is the customer service. Your first call is always to someone that has no clue on how to fix your problem. You have to waste a half hour for them to figure this out, even if you tell them right away you need to talk to the next line of there defense. Then you have to wait 2-4 hours for the next level support to call you.

Don¿t use them

Dec 20, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Do not go through them they are so complicated

Pros: Quick to set up if you opt to use their services. I have nothing else positive to say about this service

Cons: When your product isn¿t working or set up right there is no help. When you¿re ready to cancel the service they don¿t know how. So you will be charged until it¿s cancelled which so far has taken a year and still isn¿t resolved. I¿ve contacted their company twice a month for a year and they still are unknowing on how to cancel your account

Business voiceedge makes voicemail available at anytime you are not in the office.

Jul 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Business Voice edge helps employees never miss a call by providing you access through computer, tablet, cellphone and email transcription.

Cons: Business voicedge is not very user friendly at first. It takes sometime to figure out how to maneuver across the platform. Once you get used to the program it is not that bad.

voice edge softphone

Apr 17, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I really like how clear it is, how easy to use the software user friendly to be short. can be downloaded to phone, pc, laptop, tablet

Cons: like what I've said, the app is easy to use but there will always be a down side that needs to be fixed/improved software can only be downloaded to smartphone with only selected countries. I cannot find the feature for 3ways calls, call forwarding etc. specially for pc software

Stay away

Nov 29, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: This was the biggest mistake I have made. Implementation was chaotic, nothing worked as promised and after 9 months we have a system that barely functions to meet our needs. Features we needed and were told are available are not. Get a different support person each time we call

Pros: We can at least make and receive calls-most of the time

Cons: Service and customer support/response is horrible.

Recommendations to other buyers: Do not even consider it

Great phone service!

Oct 03, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that I can pick up my phone and know that a call isn't going to get dropped. The fee for theis service is great too!

Cons: I wasn't too happy after getting off the phone with customer service just because the other person on the other line was short with me.

Unrelenting torture, leading to a lose of several hours a day since installation.

Nov 20, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I wish I could leave a negative rating. I don't even like their ringtones. The phone is black - it will show dust. The LCD screen is too small - seecomments below.

Cons: Functionality is poor, user settings are a mix of on-the-phone and through their online portal. Display box when phone rings block the receptionist(me) from seeing what users are currently on a line. The feel of the phone(material) is a bit slippery(slightly bumpy) and the handset is very uncomfortable to hold because of that. Plus the space between the earpiece and the mouthpiece is too small(tight) for a user with a larger hand. Not talking gorilla hand, just a larger, man's hand.

Not Impressed

May 04, 2016
2/5
Overall
1.5 / 5
Ease of Use
1.5 / 5
Features & Functionality
Likelihood to Recommend: 4.0/10 Not
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Pros: It's easy to access someone over the phone to assist you.

Cons: The software is not very user friendly. You typically have to call for technical assistance.

Recommendations to other buyers: Read user reviews prior to purchasing