--- title: "Business VoiceEdge Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Business VoiceEdge Software - reviews, pricing plans, popular comparisons to other Unified Communications products and more." source_url: "https://www.capterra.com/p/163406/Business-VoiceEdge/" page_type: "product" language: "en" publication_date: "2026-09-30" --- # Business VoiceEdge Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 30, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Business VoiceEdge ## What is Business VoiceEdge? PBX solution that helps small to medium enterprises place calls using a business phone number across remote locations, enabling call routing, audio-conferencing, call routing, call forwarding & more. ## What is Business VoiceEdge used for? [VoIP](https://www.capterra.com/voip-software/)[Unified Communications](https://www.capterra.com/unified-communications-software/)[Cloud PBX](https://www.capterra.com/cloud-pbx-software/) Top alternative Featured Overall rating Based on 52 user reviews Reviews sentiment Positive 42% Neutral 8% Negative 50% Starting price $29.95 Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Business VoiceEdge?[Manage this product listing](https://www.g2.com/products/comcast-business/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Business VoiceEdge 2.8 (52) VS. [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting Price $29.95 Per Month Starting Price $40 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 2.8 (52) Ease Of Use 4.4 (705) Value For Money 2.6 (47) Value For Money 3.9 (637) Customer Service 2.5 (48) Customer Service 4.1 (665) ## Business VoiceEdge alternatives [4.2 (572)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars Highest Rated [4.4 (271)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [3.6 (72)](https://www.capterra.com/p/147610/Phone-com/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 64% of reviewers rated it above 4 stars [4.4 (132)](https://www.capterra.com/p/161865/Intulse/reviews/) Starting price $42.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars ## FAQs about Business VoiceEdge Overview ### Which roles and teams benefit most from Business VoiceEdge? Business VoiceEdge is most used by business owners, office managers, and administrative teams that need dependable call handling, extensions, and voicemail for daily customer communication. IT operations staff and system administrators manage phone settings and user access, while operations leaders, recruiters, and healthcare or legal office staff coordinate client and candidate calls. Answer based on 51 reviews Overview ### What company size and specific industries is Business VoiceEdge built for? Business VoiceEdge is designed for small to medium enterprises that need cloud-based PBX calling across remote locations. It fits organizations that rely on business phone numbers, call routing, and audio conferencing, especially distributed teams in any industry that need coordinated phone communication. Features and Usability ### What are the key features of Business VoiceEdge? Business VoiceEdge includes core PBX and conferencing capabilities, with call routing, call forwarding, call screening, and call queues for managing incoming calls. Unified communications supports calls across desk phones, computers, and mobile devices, while voicemail transcription, call monitoring, and IVR support remote access and reception workflows. Answer based on 38 reviews Limitations ### Does Business VoiceEdge have technical issues? Business VoiceEdge presents recurring technical issues that can disrupt business communications and prolong resolution. Reported problems include installation errors, number porting delays, hardware connectivity failures, static, dropped calls, incorrect caller ID, and unavailable features. Support escalation may not resolve every issue promptly, creating risk for phone-dependent teams. Answer based on 13 reviews Features and Usability ### How well does Business VoiceEdge handle phone calls? Business VoiceEdge supports call forwarding, voicemail access, mobile answering, and device-to-device call movement for remote staff. Small businesses and sales teams value its flexibility across phones, computers, and mobile devices, but call quality, dropped calls, caller ID accuracy, and complicated hold transfers create concerns for some organizations. Answer based on 32 reviews Features and Usability ### Is Business VoiceEdge phone service reliable? Business VoiceEdge provides cloud phone access and remote calling options, but service reliability is a recurring concern. Some small businesses find the softphone and mobile app stable and convenient, while others describe outages, slow changes to lines or numbers, equipment failures, and support delays that interrupt daily operations. Answer based on 26 reviews Features and Usability ### Is Business VoiceEdge easy to use? Business VoiceEdge requires a learning period before daily phone tasks feel manageable. Some small business users find the apps and basic controls easy after familiarization, but many describe confusing navigation, split settings between phones and the portal, and limited training, especially for call transfers, forwarding, and configuration. Answer based on 15 reviews Features and Usability ### How easy is account management with Business VoiceEdge? Business VoiceEdge makes it possible to configure schedules and messaging options, but account changes and cancellation can be difficult. Administrators encounter delays with adding users, consolidating accounts, resolving billing concerns, obtaining support, and closing service. Teams that need frequent account updates should clarify processes before committing. Answer based on 13 reviews Features and Usability ### What features does Business VoiceEdge offer? Business VoiceEdge offers VoIP calling and remote management features that suit many small business workflows. Teams value softphone access, mobile settings, customizable call handling, after-hours controls, and equipment options. However, IT administrators may find business-hours setup confusing and encounter limits on remote phone control or expected features. Answer based on 10 reviews ## Features AI summary Based on 1,147 Unified Communications reviews Capterra reviewers highlight these as the features buyers care about most when choosing unified communications software: - **Mobile Access** (**66%** of reviewers rated this feature as critical) - **Alerts/Notifications** (**66%**) - **Screen Sharing** (**69%**) Business VoiceEdge includes **Alerts/Notifications**, which can help teams stay updated on calls, messages, and other communication activity in real time. However, it does not include **Mobile Access** or **Screen Sharing**. Instead, the product offers **Access Controls/Permissions** (**65%**), another feature reviewers rate highly. This gives businesses more control over user access and system settings, helping businesses manage communications securely while keeping teams informed and coordinated. Alerts/Notifications 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Access Controls/Permissions 3.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Call Recording 3.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Contact Management 3.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Call Center Management 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Routing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Business VoiceEdge 14 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Queues: Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Screening: View caller ID details such as name and number and determine how to respond by prioritizing or blocking it - Contact Management: Manage, organize, and store contact information - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - SIP Trunking: Enables the connectivity to send and receive calls over the internet - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Voicemail Transcription: Transcribe voicemail audio messages to written text that is sent over email --- Get Advice We can help you find the software with the features you need. Features 2.8 (52) 2.8 Based on 52 reviews ## Pricing Value for money 2.6 (47) Basic $29.95 Per Month Value for money 2.6 (47) 2.6 Based on 47 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 2.5 (48) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.5 (48) 2.5 Based on 48 reviews ## User reviews Overall rating 2.8 Based on 52 reviews Filter by rating 5(12) 4(10) 3(4) 2(7) 1(19) Mentioned topic Sorted by most recent TW Travis W. Conroller Construction ### "Avoid At All Cost" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 18, 2024 It has been a nightmare. Pros None, the service has been a nightmare from the beginning. Cons Everything setting it up has been a nightmare. In the first 2 months we were left without service multiple times. One of the times we were without phone service for over 1 week due to comcast sending us faulty equipment and taking over a week to correctly diagnose and replace it. This cost us a huge amount of money and aggravation and Comcast offered us a $100 statement credit for the failure. It was basically a slap in the face saying the don't care about our business. I explained to them that not only did we lose business but I had to forward all the lines and pay an answering service answer phone calls and they basically said that wasn't there issue despite their incompetence leaving us without phones for over a week. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RS Russell S. IT Business Supplies and Equipment ### "We are not happy with our decision" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 February 9, 2023 Spotty. There are glitches that are unfixable and different problems pop up for different users, then they stay with those users.The tech support is friendly and helpful. I should know. I'm talking to them constantly. Pros The VoiceEdge receptionist console works very well. Cons Managing phones is a nightmare. The web-site used is severely underpowered. Reasons for choosing Business VoiceEdge It was new and made big promises. Our old system was old enough to drink. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DD Donna D. practice administrator Hospital & Health Care ### "comcast " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 2/10 November 17, 2022 Pros It is ok. Comcast has gotten expensive but we use them as it is dependable Cons the support could be more helpful with any issues or concerns Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KH Kaitlin H. Medical Assistant Hospital & Health Care ### "Satisfied Service" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 May 18, 2022 Pros It was nice to reach out to customer service anything we needed it Cons The software was constantly changing and it was difficult to keep up with all the new equipment throughout both offices Switched from [Emitrr](https://www.capterra.com/p/215815/Emitrr/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NS Natasha S. Owner Cosmetics ### "Business Voice" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 16, 2021 Pros My top compliment is the customer service and how the agents are able to get a tech out normally the same day. I am a small business owner so every call counts. Cons The reception isn't all that great at all times for wifi and phone but I believe its the area my business is located in. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NG Nate G. Owner Medical Practice ### "Big Company that runs over everyone" 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 March 10, 2021 Overall, I would NOT recommend them to any other business. Not even for simple phones. Pros It works...most of the time. Comcast is a huge company, so they aren't going anywhere soon. They will be around. Cons STAY AWAY. However, some times there is no other choices for business. I was forced into it and didn't like it. Expensive and they are tricky with their billing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JG Josh G. Owner Health, Wellness and Fitness ### "Horrible " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 11, 2021 horrible Pros nothing about this service was good. From the sales team to the service. It's horrible Cons I would like to file a complaint about comcast business voice. I’m not pleased with the service that I’m getting from this company. You can check the account notes of how many times I have been in contact with comcast over the span of the past several months. I started comcast business voice 6 seats in March 2020. During this time Covid lock down occurred forcing business to shut down and work from home. My company also uses T-mobile to work remotely. When the staff returned to the office slowly during the May and June months they noticed that the voice lines had static and calls were being dropped. Our consumers could not reach us as well. So I contacted a comcast rep and they blamed it on the wiring done by the 3rd party. So I had my IT guy come in and check the lines and they were installed fine. I called again and they sent out a Comcast rep. The comcast rep stated that comcast when they initially installed the equipment did not install the boot file correctly. This was then fixed in November 2020. So I contacted a supervisor to get credited for the months I have been charged for because comcast dropped the ball in installing my service. The supervisor put in the request and told me to wait 2 billing cycles. It is now February 2021 and nobody contacted me from comcast. Reasons for choosing Business VoiceEdge Thought they were good Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AR Andrew R. System Admin Machinery ### "Works for basic needs" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 June 24, 2020 Pros this system was simple, but it almost became to simple and lacked flexibility Cons the Comcast team had our account separated into multiple accounts and was never able to join then back together. this lead to billing problems for years. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BB BRUCE B. owner Machinery ### "Do not spend your money for this system." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 12, 2020 Horrible in all ways. Ready to toss out onto the road and not pay another dime Pros Hard to use and Comcast offers no support. No rep and no help. Cons Hard to use and no support when you cant figure things out. No human will take any iniciative at comcast to help even after months of complaints! Reasons for choosing Business VoiceEdge I made a hugh mistake Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GA Gregory A. Director of Technical Resources Mining & Metals ### "Terrible portal, customer service and sales team" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 2, 2020 Just awful. I can't wait for our contract to expire. Pros The phone app (when it works). Phones are included with the price. Cons The sudden loss of service for our 800 numbers, hunt group setup, terrible support, and no help from the sales team. Their portal is the worst one I have worked with. Even their support people can't figure it out. Getting a new phone or reassigning a phone to a new location can take weeks. Reasons for choosing Business VoiceEdge We use their fiber network. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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