Average Ratings

11 Reviews
  • 2 / 5
    Overall
  • 2 / 5
    Ease of Use
  • 2 / 5
    Customer Service

Product Details

  • Starting Price
    $29.95/month
  • Deployment
    Cloud, SaaS, Web

Vendor Details

  • Comcast
  • business.comcast.com
  • United States

About Business VoiceEdge

Virtual PBX solution with web portal, voicemail, call forwarding, contact management, and call waiting for small to medium locations.


Business VoiceEdge Features

  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • Inbound Reporting
  • IVR / Voice Recognition
  • Outbound Reporting
  • Predictive Dialer
  • Telemarketing Management
  • Voice & Data Integration
  • VoIP

Business VoiceEdge Reviews Recently Reviewed!

Stuck with you

Nov 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: The software is easy to use for our small business. Comcast Business works better than AT&T. We use the software daily and know we are getting a good deal for the service.

Cons: We use the software daily and rely on it fully. Although for the most part it works fine, there are times when the software lags or every so often we lose service and are out of phone and internet for hours. We are at their mercy and cannot continue work without the service.

Great phone service!

Oct 03, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that I can pick up my phone and know that a call isn't going to get dropped. The fee for theis service is great too!

Cons: I wasn't too happy after getting off the phone with customer service just because the other person on the other line was short with me.

No emails .Cloud solution nobody answers.Too busy because if hurricanes

Sep 20, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support

Comments: Very good regarding billing.

Pros: Frustrated every other month Comcast has problems Working for Comcast should be very good.Vacations.

Cons: Hurricanes in Atlantic Ocean shuts Comcast down .Billing is great No services.Small businesses cannot run without phones,email services but Comcast does not get that

Worst System Ever

Sep 14, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Pay extra and save yourself the headache!

Cons: There are a lot of cons but the biggest is the customer service. Your first call is always to someone that has no clue on how to fix your problem. You have to waste a half hour for them to figure this out, even if you tell them right away you need to talk to the next line of there defense. Then you have to wait 2-4 hours for the next level support to call you.

Can't wait till the contract is up!

Jun 28, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Wave off this product if you are thinking of it.

Pros: The call quality is good, that is about all I can say.

Cons: There is no support. Also, if you pick up the phone, in say - the kitchen - and need to get to your computer to answer a question on the call, you must, put the kitchen phone on hold, run to your office phone, pick it up, run back to the kitchen, hang up that phone, run back to your office and take the call. Only slightly better than tin cans. And it is expensive.

NOT for business

Jun 16, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: We went to Comcast to save money. Opposite effect! First they fried our phone system by installing their equipment wrong and backfeedng the signal. Then they refused to take responsibility and referred me to their subcontractor. Then it took over a week to get our phones numbers ported over so we had no company phones. Funny things was, all we had to say was that we were trying to switch over to Comcast and everyone was understanding (I guess they already knew how bad Comcast was). That should have chased us of their service butt we decided to stick with it since it was so difficult to switch all communications over. Now, their equipment had failed and we are waiting for days for a tech. We are a business that is basically shut down without internet and phones. We were told a tech will be here between 10 and 12 today, however, that turned out to be incorrect. The 2 hour windows are for residential customers, business customer windows are actually 4 hours! So the people relying on the service to be reliable for their literal livelihoods are less important! I am posting this via my cell phone - that is how sick and tired I am of Comcast! If you are considering them for your company's service, do so at your own peril!

Pros: Can't think of one. I can't even say price as they have cost us so muck money with the problems they have caused!

Cons: Horrible customer service. Total lack of responsibility. These habe been my experiences all the way up to the corporate offices

Excellent value for the money!

Jun 16, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: If you are looking for an affordable product with all the bells and whistles, look no further.

Pros: It was extremely easy to use, once I got familiar with it. After about 20-30 minutes of playing around with it I was able to EVERYTHING I needed to do. It's certainly increased my productivity, and it was even mentioned in my employee review recently. Thank you, I'm very pleased with the software.

Cons: There was very little I disliked. Sure, their are more expensive programs out there with more features, but nothing beats the value of this product.

Worst phone system ever

Apr 11, 2017
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: This is the worst decision we made switching to Voice Edge. The phone does not work like they said. Cannot place a call on hold and pick it up on a different phone without hitting a bunch of buttons. Customer service is terrible, they know there is a problem but do nothing to fix it. Was told it would be $ for them to send someone out to train us on how to use the phones. They are terrible do not get Voice Edge. WE are stuck with a phone system we hate and does not work for us. Comcast could not careless.

Pros: Phone quality ok, looks nice.

Cons: Hard to use, cannot place a call on hold without hitting several different buttons, hate it, customer service terrible

Stay away

Nov 29, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: This was the biggest mistake I have made. Implementation was chaotic, nothing worked as promised and after 9 months we have a system that barely functions to meet our needs. Features we needed and were told are available are not. Get a different support person each time we call

Pros: We can at least make and receive calls-most of the time

Cons: Service and customer support/response is horrible.

Recommendations to other buyers: Do not even consider it

Voice Edge nightmare

Oct 12, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: From the day we signed the contract we have had NOTHING but problems. From porting our numbers, this took 2 months, to getting simple service they have been dismal. An update to the phones was pushed out about a month ago and I have had issues since. Now they tell me that my switch is bad because every night at 11:56pm all the phones stop communicating with their hardware. I have replaced the switch with no luck and they just keep pointing the finger at me. I have told them I will gladly replace what ever is broken so please send someone out to diagnose the issue. No one has come or offered any help other than saying "Its not our hardware". Keep in mind I have NOTHING else plugged into these switches expect their hardware and still no help

Pros: Quality of the lines is good.

Cons: Service is the worst i have ever had to deal with.

Recommendations to other buyers: Find another phone system if you want to have something that works and service that supports you.

Not Impressed

May 04, 2016
2/5
Overall
1.5 / 5
Ease of Use
1.5 / 5
Features & Functionality
Likelihood to Recommend: 4.0/10 Not
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Pros: It's easy to access someone over the phone to assist you.

Cons: The software is not very user friendly. You typically have to call for technical assistance.

Recommendations to other buyers: Read user reviews prior to purchasing