# Business VoiceEdge Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Business VoiceEdge the right Unified Communications solution for you? Explore 52 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/163406/Business-VoiceEdge/reviews --- Business VoiceEdge 2.8 (52) [View alternatives](https://www.capterra.com/p/163406/Business-VoiceEdge/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Business VoiceEdge Ease of use 2.8 Customer Service 2.5 ## Pros and Cons in Reviews NS Natasha S OwnerCosmetics, 2 - 10 employeesUsed the software for: 6-12 months. “My top compliment is the customer service and how the agents are able to get a tech out normally the same day.“ August 16, 2021 TW Travis W ConrollerConstruction, 11 - 50 employeesUsed the software for: Less than 6 months. “In the first 2 months we were left without service multiple times. “ June 18, 2024 RS Russell S IT Business Supplies and Equipment, 51 - 200 employeesUsed the software for: More than 2 years. “The tech support is friendly and helpful. “ February 9, 2023 JG Josh G OwnerHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: 1-2 years. “The comcast rep stated that comcast when they initially installed the equipment did not install the boot file correctly.“ February 11, 2021 NG Nate G OwnerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “Expensive and they are tricky with their billing.“ March 10, 2021 BB BRUCE B ownerMachinery, 2 - 10 employeesUsed the software for: 6-12 months. “Hard to use and no support when you cant figure things out. “ May 12, 2020 ## Showing most helpful reviews Showing 1-25 of 52 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Emily H. Recruitment & Engagment Coordinator Used the software for: 1-2 years ### "Great phone system" May 29, 2018 4.0 Pros Business VoiceEdge is very useful. Once you figure out how to use it. It has really helped cutting down on scam phone calls that come thru our phone system after hours. I love the functionality and customisability of the system. Cons At first using this system can be extremely frustrating. I can't count the amount of time I spent on the phone with customer service trying to understand. Customer service is great once you get to the actual person which can take a long time. Review Source Adriana L. Director Of Financial Services Used the software for: 1-2 years ### "We love Business VoiceEdge! We know that our phone system is as professional as can be!" June 25, 2018 5.0 This is a cutting-edge phone system. We are able to manage our phones from our cell phone, messages, lines, conference, etc. Pros I love that we are able to set up different options for when our business is closed or for holidays. Cons The price. VoiceEdge added to our telephone/internet expense. Comcast always has specials and promotions for new services but the expense increases after the promotion expires. I would like to have a set price that does not vary so much from year to year. Review Source TW Travis W. Conroller Construction Used the software for: Less than 6 months ### "Avoid At All Cost" June 18, 2024 1.0 It has been a nightmare. Pros None, the service has been a nightmare from the beginning. Cons Everything setting it up has been a nightmare. In the first 2 months we were left without service multiple times. One of the times we were without phone service for over 1 week due to comcast sending us faulty equipment and taking over a week to correctly diagnose and replace it. This cost us a huge amount of money and aggravation and Comcast offered us a $100 statement credit for the failure. It was basically a slap in the face saying the don't care about our business. I explained to them that not only did we lose business but I had to forward all the lines and pay an answering service answer phone calls and they basically said that wasn't there issue despite their incompetence leaving us without phones for over a week. Review Source Hillary B. Manager Commercial Real Estate Used the software for: 1-2 years ### "Very fast and at a good price!" December 4, 2018 5.0 It was efficient, quick, and easy to use! I am happy to pay the price for it. Pros I love that Comcast is quick and fast. If we have had any problems we have been able to contact Customer support and get the help needed. The price is good for what we are getting! Cons I have enjoyed everything. Customer support did put me on hold for a little while, but other than that no complaints! Review Source Lucas L. IT Administrator Retail Used the software for: 6-12 months ### "Cloud Hosted SIP made easy" January 25, 2019 5.0 We decided to implement VoiceEdge in our corporate office and c-stores. It's very convenient for the stores to just be able to dial an extension and reach the corporate office Pros The best thing with VoiceEdge is no equipment to maintain or worry about Cons The sales people have a tendency to overstate what their product is capable of without confirming with the actual engineers.... Review Source Chris L. IT Support Engineer Machinery Used the software for: 2+ years ### "Not A Great VOIP option for the Money" March 26, 2019 3.0 I would not recommend this to anyone even being a customer personal of Comcast for over 5 years this program needs to be reworked and not every IT department should be penalized over some other admins making mistakes on their configurations. Pros The only thing I like about this software is that once it is fully configured it is pretty much set it and forget it. Cons This list is long; For starters not allowing IT to fully control the phone is absurd. Working in IT I need to sit on their phone with the support to do the most basic things, like rebooting a phone REMOTELY! The response i received from a Support Rep was due to some IT admins screwing phones up in their company and calling for help was too much for Comcast to try and troubleshoot so they lock everyone out of remote accessing the phones. Next on the list is business hours scheduling. It is just very confusing and their was no documentation on configuring it in the admin guide or training before implementing. One final con that makes me regret this software is the lack of features and things you can do in other Vendors. Ring Central for instance allows IT to order a phone and pay through the portal and get invoiced after the phone is received without calling and waiting to speak to a representative. This you have to call the 888 number and verify your account then tell them you need a new seat one and give them all the user detail and then you wait 10 or more days to receive the phone and have the user created. Review Source RS Russell S. IT Business Supplies and Equipment Used the software for: 2+ years ### "We are not happy with our decision" February 9, 2023 2.0 Spotty. There are glitches that are unfixable and different problems pop up for different users, then they stay with those users.The tech support is friendly and helpful. I should know. I'm talking to them constantly. Pros The VoiceEdge receptionist console works very well. Cons Managing phones is a nightmare. The web-site used is severely underpowered. Reason for choosing Business VoiceEdge It was new and made big promises. Our old system was old enough to drink. Review Source VR Verified Reviewer Founder & Creative Director Apparel & Fashion Used the software for: Less than 6 months ### "A good way to manage calls and numbers for a small organization" March 5, 2019 3.0 Managing forwarding calls to cell phones, voicemails, and team members. Pros For a small to mid business that isn't ready for a full-on PBX, voice edge is a decent option allowing a good amount of flexibility and control over calls, numbers, devices and team members. For a remote team and especially any company that involves a sales organization, this is a good starter to intermediate option. Cons Comcast has a relatively poor reputation for a reason - their entire company culture and management team is based on the idea that they are a monopoly whose sole reason for existing is to separate customers from their money and issue it to executives and stockholders through rate hikes, various fees and charges. Review Source VR Verified Reviewer Managing Director Oil & Energy Used the software for: 6-12 months ### "Comcast Business VoiceEdge" November 27, 2018 4.0 Very nice experience and since using we've increased our efficiency with communication to clients and have increased revenue by 20%. Pros Great for business and allows professional platform to do much with my clients. Even when I'm away, I can communicate easily. Cons Connectivity through phone/data can be slow, but allows it to function well. Review Source DJ Daniel J. Associate Pastor Used the software for: 2+ years ### "VoiceEdge is a solid phone system that meets all of our needs." February 15, 2018 4.0 Pros This internet phone system is super easy to use and has a lot of great features that are all customize-able through a web browser. You can setup and change hunt groups with the simple click of a button. Cons I wish there was a way to differentiate incoming calls by the line that they are dialing but that function is not available at this time. Review Source NS Natasha S. Esthetician Cosmetics Used the software for: 1-2 years ### "Comcast Business" May 29, 2019 2.0 Pros When your service goes out a tech is abalone either same day or 24 hrs. Their internet is great Cons Service goes out continuously. Unable to retrieve voicemails some times. Customer service is sometimes hard to deal with. Review Source BC Berkeley C. Production Assistant Used the software for: 1-2 years ### "Business VoiceEdge had many excellent features to help a business run smoothly! " April 25, 2018 5.0 Pros The program works on a cloud based phone system. The program really does save time and money! I love the many calling features that helps raise the productivity of the business. Cons At first it was complex to figure out configuration, and to add a phone or a line. In my experience there are not too many significant complaints from my end. I'm pretty well satisfied! Review Source RJS Randi Jo S. Owner/Chiropractor Used the software for: 6-12 months ### "Comcast has been wonderful for our business phone and internet." March 12, 2018 5.0 Pros What I like most about Comcast for my business is how easy and fast it is to communicate with customer support. Cons What I like least about Comcast for my business is how I am paying for a package that includes TV but we do not use it in our office. Review Source KH Kaitlin H. Medical Assistant Hospital & Health Care Used the software for: Less than 6 months ### "Satisfied Service" May 18, 2022 3.0 Pros It was nice to reach out to customer service anything we needed it Cons The software was constantly changing and it was difficult to keep up with all the new equipment throughout both offices Review Source LF Lindsay F. Jetblue rep Consumer Services Used the software for: Less than 6 months ### "Don’t use them" December 21, 2017 1.0 Do not go through them they are so complicated Pros Quick to set up if you opt to use their services. I have nothing else positive to say about this service Cons When your product isn’t working or set up right there is no help. When you’re ready to cancel the service they don’t know how. So you will be charged until it’s cancelled which so far has taken a year and still isn’t resolved. I’ve contacted their company twice a month for a year and they still are unknowing on how to cancel your account Review Source LD Larkin D. Owner Management Consulting Used the software for: Less than 6 months ### "Buyers Beware" November 1, 2018 2.0 Pros There are a number of useful features with VOIP. The software has many capabilities if you can learn them. Cons The install was horrific! I have 12 phones in my office and the installation guy got them working with a dial tone and then walked out leaving us to figure out how to use them, configure it for our use and learn how to even transfer calls. It was an awful experience and Comcast was not helpful at all. For almost 4 days our phones rang to some random person's voicemail and couldn't even get to us. Comcast DOESN'T CARE ABOUT THEIR CUSTOMERS. They haven't even discounted our bills for all of this. You have to practically have a cheat sheet to be able to learn how to use certain features. I was hoping for simplicity and got complexity. Review Source EC Ed C. Paralegal Legal Services Used the software for: Less than 6 months ### "Unrelenting torture, leading to a lose of several hours a day since installation." November 20, 2017 1.0 I wish I could leave a negative rating. I don't even like their ringtones. The phone is black - it will show dust. The LCD screen is too small - seecomments below. Cons Functionality is poor, user settings are a mix of on-the-phone and through their online portal. Display box when phone rings block the receptionist(me) from seeing what users are currently on a line. The feel of the phone(material) is a bit slippery(slightly bumpy) and the handset is very uncomfortable to hold because of that. Plus the space between the earpiece and the mouthpiece is too small(tight) for a user with a larger hand. Not talking gorilla hand, just a larger, man's hand. Review Source JG Josh G. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Horrible " February 11, 2021 1.0 horrible Pros nothing about this service was good. From the sales team to the service. It's horrible Cons I would like to file a complaint about comcast business voice. I’m not pleased with the service that I’m getting from this company. You can check the account notes of how many times I have been in contact with comcast over the span of the past several months. I started comcast business voice 6 seats in March 2020. During this time Covid lock down occurred forcing business to shut down and work from home. My company also uses T-mobile to work remotely. When the staff returned to the office slowly during the May and June months they noticed that the voice lines had static and calls were being dropped. Our consumers could not reach us as well. So I contacted a comcast rep and they blamed it on the wiring done by the 3rd party. So I had my IT guy come in and check the lines and they were installed fine. I called again and they sent out a Comcast rep. The comcast rep stated that comcast when they initially installed the equipment did not install the boot file correctly. This was then fixed in November 2020. So I contacted a supervisor to get credited for the months I have been charged for because comcast dropped the ball in installing my service. The supervisor put in the request and told me to wait 2 billing cycles. It is now February 2021 and nobody contacted me from comcast. Reason for choosing Business VoiceEdge Thought they were good Review Source MB Michael B. Director IT Management Consulting Used the software for: 6-12 months ### "Good with Caveats - Read if you are considering deploying" July 20, 2018 2.0 Pros The voice quality and the price per seat are very competitive. The phone and computer apps offer seamless presence, and the ability to bounce calls from one device to another is nice. Cons If you need to make any changes to your service, they will tell you it takes 7 to 10 business days. This has happened to me three times since our service was turned up. When we had Ring Central, if I wanted to add a new toll free number (which we do with some regularity), they would have the number assigned to our account while I was on the phone. With Comcast, the same request takes 7-10 business days. Here is another major problem. I brought this up during the sales process, and my hunch has been proven correct. When Comcast goes down, it goes down over a wide area. And it goes down for long periods of time. Anywhere from 4 hours to TWO DAYS. They will feed you a line of BS that one service could go down (internet) while another service (like phone) can continue to work because each type of service uses a different signal across the line. Don't buy it. It's a blatant lie. Whether residential or business, Comcast couldn't care less about your business downtime. This reality irks me about Comcast. We've had service for 3 years and have between 4 and 5 major outages each year. Review Source SS Sherri S. Corporate Secretary Used the software for: 1-2 years ### "NOT for business " June 16, 2017 1.0 We went to Comcast to save money. Opposite effect! First they fried our phone system by installing their equipment wrong and backfeedng the signal. Then they refused to take responsibility and referred me to their subcontractor. Then it took over a week to get our phones numbers ported over so we had no company phones. Funny things was, all we had to say was that we were trying to switch over to Comcast and everyone was understanding (I guess they already knew how bad Comcast was). That should have chased us of their service butt we decided to stick with it since it was so difficult to switch all communications over. Now, their equipment had failed and we are waiting for days for a tech. We are a business that is basically shut down without internet and phones. We were told a tech will be here between 10 and 12 today, however, that turned out to be incorrect. The 2 hour windows are for residential customers, business customer windows are actually 4 hours! So the people relying on the service to be reliable for their literal livelihoods are less important! I am posting this via my cell phone - that is how sick and tired I am of Comcast! If you are considering them for your company's service, do so at your own peril! Pros Can't think of one. I can't even say price as they have cost us so muck money with the problems they have caused! Cons Horrible customer service. Total lack of responsibility. These habe been my experiences all the way up to the corporate offices Review Source KL Kellie L. V.P. Construction Used the software for: 1-2 years ### "Save Yourself Aggravation" September 3, 2019 1.0 See above comments. The Panasonic phones are terrible. Pros I liked what I was TOLD it would do for us. Cons The speed of customer service is terrible. Comcast cannot react to the speed businesses need. Things will be set fine and we don't change anything, then a problem will suddenly occur and the process to get it resolved it PAINFUL. Their onboarding is left up to the tech who just wants to get done and move on. They do what they can, but they have other jobs waiting on them. The resources and search is horrible. The chat customer service doesn't know what they are doing most of the time and then your problem is escalated to Tier 2, with no direct way to communicate with them, they tell you a problem is solved, when it isn't. Be prepared to go days with no resolution. See what good old AT&T has solution wise and stick with a company that knows phones. Reason for choosing Business VoiceEdge Liked how we were told it would operate. Review Source LM Lili M. Secretary Used the software for: 2+ years ### "Stuck with you" November 14, 2017 4.0 Pros The software is easy to use for our small business. Comcast Business works better than AT&T. We use the software daily and know we are getting a good deal for the service. Cons We use the software daily and rely on it fully. Although for the most part it works fine, there are times when the software lags or every so often we lose service and are out of phone and internet for hours. We are at their mercy and cannot continue work without the service. Review Source NG Nate G. Owner Medical Practice Used the software for: 2+ years ### "Big Company that runs over everyone" March 10, 2021 1.0 Overall, I would NOT recommend them to any other business. Not even for simple phones. Pros It works...most of the time. Comcast is a huge company, so they aren't going anywhere soon. They will be around. Cons STAY AWAY. However, some times there is no other choices for business. I was forced into it and didn't like it. Expensive and they are tricky with their billing. Review Source NS Natasha S. Owner Cosmetics Used the software for: 6-12 months ### "Business Voice" August 16, 2021 5.0 Pros My top compliment is the customer service and how the agents are able to get a tech out normally the same day. I am a small business owner so every call counts. Cons The reception isn't all that great at all times for wifi and phone but I believe its the area my business is located in. Review Source BL Barb L. COO Financial Services Used the software for: 2+ years ### "Can't wait till the contract is up!" June 28, 2017 1.0 Wave off this product if you are thinking of it. Pros The call quality is good, that is about all I can say. Cons There is no support. Also, if you pick up the phone, in say - the kitchen - and need to get to your computer to answer a question on the call, you must, put the kitchen phone on hold, run to your office phone, pick it up, run back to the kitchen, hang up that phone, run back to your office and take the call. Only slightly better than tin cans. And it is expensive. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.