# Page 2 | Business VoiceEdge Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Business VoiceEdge the right Unified Communications solution for you? Explore 52 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/163406/Business-VoiceEdge/reviews --- Business VoiceEdge 2.8 (52) [View alternatives](https://www.capterra.com/p/163406/Business-VoiceEdge/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Business VoiceEdge ## Showing most helpful reviews Showing 26-50 of 52 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DD Donna D. practice administrator Hospital & Health Care Used the software for: 2+ years ### "comcast " November 17, 2022 4.0 Pros It is ok. Comcast has gotten expensive but we use them as it is dependable Cons the support could be more helpful with any issues or concerns Review Source AR Andrew R. System Admin Machinery Used the software for: 2+ years ### "Works for basic needs" June 24, 2020 4.0 Pros this system was simple, but it almost became to simple and lacked flexibility Cons the Comcast team had our account separated into multiple accounts and was never able to join then back together. this lead to billing problems for years. Review Source CS Chris S. CEO Retail Used the software for: 6-12 months ### "Selling a de-railed system that can't be fixed." November 29, 2018 1.0 Comcast has no control over how your caller ID is posting to your out going lines. We get calls for other local businesses coming in daily. We also get hammered with ghost calls. This phone system will undermining your business and frustrate your customers. AND no one including engineers at Comcast can fix it. These systems should be considered fraud unless the go through a testing process before paying customers are used as Ginny Pigs. Pros The physical phones that we're supplied with the failed system. The great sales pitch they give full of lies. Cons Incorrect line ID for your outbound lines, confusing your customers. Receiving calls daily for other local businesses, undermining your own businesses. Engineers that can't fix any of the repeating issues, complete waist of time. A barrage of ghost calls that never stop. Review Source DC Derek C. Owner Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Great internet HORRIBLE PHONE SYSTEM & CUSTOMER SUPPORT" March 16, 2018 1.0 Don’t use them. Pros Great internet! Cons They make it hard to leave and hang up when trying to contact retention team. Phone system lacks features such as voice recording, app is horrible, and constantly denied disconnect request and said I owe them a additional 2 years to buyout and I signed a contract saying I agreed to it when in reality I didn’t. They have you on a long hold and wait to finish the disconnect process and said it’ll take 60 day notice before I can leave and hold my phone number hostage it’s a real frustrating experience I am almost at a point to where I would rather just get a new number which is horrible for business. Review Source GA Gregory A. Director of Technical Resources Mining & Metals Used the software for: 6-12 months ### "Terrible portal, customer service and sales team" April 2, 2020 1.0 Just awful. I can't wait for our contract to expire. Pros The phone app (when it works). Phones are included with the price. Cons The sudden loss of service for our 800 numbers, hunt group setup, terrible support, and no help from the sales team. Their portal is the worst one I have worked with. Even their support people can't figure it out. Getting a new phone or reassigning a phone to a new location can take weeks. Reason for choosing Business VoiceEdge We use their fiber network. Review Source tH tom H. VP Operations Used the software for: 1-2 years ### "Worst phone system ever" April 11, 2017 2.0 This is the worst decision we made switching to Voice Edge. The phone does not work like they said. Cannot place a call on hold and pick it up on a different phone without hitting a bunch of buttons. Customer service is terrible, they know there is a problem but do nothing to fix it. Was told it would be $ for them to send someone out to train us on how to use the phones. They are terrible do not get Voice Edge. WE are stuck with a phone system we hate and does not work for us. Comcast could not careless. Pros Phone quality ok, looks nice. Cons Hard to use, cannot place a call on hold without hitting several different buttons, hate it, customer service terrible Review Source FH Faith H. Admin Philanthropy Used the software for: 2+ years ### "Terrible Service, Terrible Company" February 21, 2018 1.0 Pros The ONLY pro is being able to "be anywhere" by using my cell phone. I can set it to "be anywhere" and it will also call my cell phone so I can still answer my phone calls while away without giving out my cell phone number Cons SO MANY CONS. Terrible service, pricing is awful, phones are often down, the interface is SO DIFFICULT, changing anything is so difficult to accomplish. Review Source JM Jeff M. IT Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Horrible horrible people to deal with" September 27, 2017 1.0 Easily the most deceptive company that I have ever done business with. Pros Our business was seriously screwed over by Comcast Business VoiceEdge. There are no "Pros" to be taken. Cons Deceitful sales people. The inability to switch back to our old analog phone service due to the "retention" department runaround. We had two contracts to return to our old service. When we never heard from the tech we called to find there was no record of these contracts. Got new disconnect/reconnect contracts. No show again. Called back and once again no one at Comcast had any record of the previous two contracts. Complete and utter scam by their retention department. Our only recourse is to switch to verizon and pay off the Comcast bill. DO NOT under any circumstances put your business into this same circumstance. Review Source JK Jessy K. Dentist Hospital & Health Care Used the software for: 2+ years ### "No emails .Cloud solution nobody answers.Too busy because if hurricanes" September 21, 2017 1.0 Very good regarding billing. Pros Frustrated every other month Comcast has problems Working for Comcast should be very good.Vacations. Cons Hurricanes in Atlantic Ocean shuts Comcast down .Billing is great No services.Small businesses cannot run without phones,email services but Comcast does not get that Review Source YW Yolonda W. Customer service representative Consumer Services Used the software for: 1-2 years ### "Business edge" December 24, 2018 4.0 Pros I liked the fact that you can receive and leave messages for someone that's not available Cons I didn't like the fact that I couldn't erase all the messages at one time you have to go in and delete them one by one Review Source PM Paul M. Partnership Development Manager Publishing Used the software for: 1-2 years ### "Good Service, weird app interface" October 25, 2019 4.0 Pros Very stable when using softphone or app on cell phone. Cons The user interface was hard to navigate and often resulted in confusion of whether my phone was forwarding correctly or not. Review Source AJ Amber J. Office Manager Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Excellent value for the money!" June 16, 2017 5.0 If you are looking for an affordable product with all the bells and whistles, look no further. Pros It was extremely easy to use, once I got familiar with it. After about 20-30 minutes of playing around with it I was able to EVERYTHING I needed to do. It's certainly increased my productivity, and it was even mentioned in my employee review recently. Thank you, I'm very pleased with the software. Cons There was very little I disliked. Sure, their are more expensive programs out there with more features, but nothing beats the value of this product. Review Source VR Verified Reviewer Owner Law Practice Used the software for: Less than 6 months ### "Business Calls from Anywhere" September 12, 2018 4.0 Pros As a solo practitioner, having the ability to screen calls as they come without having to be at the office is a real plus. Watching the call come through on my iPhone and/or Apple Watch allows me to be attentive to calls in a timely manner. Even if I am not able to answer right away, the option to listen to my voicemail from the app without having to call in to the office helps keep my office running smoothly. Cons From time to time the app fails to recognize my fingerprint and requires me to re-enter my password. When I first started using the app, this became a nuisance. Since then it has happened less frequently. Hopefully the kinks have been worked out. Review Source AM Andrew M. IT Operations Manager Financial Services Used the software for: Less than 6 months ### "Not for the faint hearted or the impatient." July 25, 2018 3.0 From day 1 our BVE experience has been frustrating. You get the feeling that Comcast isn't quite sure how to use their own system. Tech support is hard to deal with and even the smallest change request has to go through a procedure that takes, at a minimum 3 business days and most of the time 7+ business days. That can equate to nearly two weeks to add a new user for example. We're in 2018, not 1988. Nothing technology related should take that long to complete. I'm currently waiting for them to turn on international dialing. This is something we told them 3 months ago we needed and they still haven't figured out how to do it. Like I said. It feels like they're not sure how to run their own system. Amateurish at best. Incompetent at worst. We will be looking for a new provider as soon as the contract is up. Pros POE, brand name equipment. Soft-phone works well. Many options and features to choose from. User friendly portal. Cons Slow client support to change any service. 7-10 business days. No accountability for their mistakes. Review Source BB BRUCE B. owner Machinery Used the software for: 6-12 months ### "Do not spend your money for this system." May 12, 2020 1.0 Horrible in all ways. Ready to toss out onto the road and not pay another dime Pros Hard to use and Comcast offers no support. No rep and no help. Cons Hard to use and no support when you cant figure things out. No human will take any iniciative at comcast to help even after months of complaints! Reason for choosing Business VoiceEdge I made a hugh mistake Review Source SM Sue M. Office Administrator Individual & Family Services Used the software for: 2+ years ### "Like being able to control the features" March 19, 2019 5.0 Pros We switched to Comcast Business VoiceEdge a couple of years ago. While there have been problems, the customer service is pretty dependable. The online portal allows me to manage all of the features easily. The app is a great feature too! Cons While I like the setup now, it was difficult actually getting the portals and everyone setup. Review Source VR Verified Reviewer Chiropractor Used the software for: 6-12 months ### "Comcast Business is great for my company. It is reliable and affordable. " March 8, 2018 5.0 Pros It allows me easy access to voicemails and call forwarding has also come in very handy in times where I am not at the office. Cons I have had a few instances of calls not being recorded. Other than that I have not run into any other major issues. Review Source MM Mary M. Owner Education Management Used the software for: Less than 6 months ### "Waist of money and time" May 10, 2019 1.0 We got this phone system service because the sales representative said that it was an amazing system and that we will would get all the features we needed. Since day one, the phone call quality was 50% static and we were never able to set up Auto Attendant. The tech who came to help us even said to switch companies :) Pros Truly, I don't have any pros that I can think of. Cons The features that were guaranteed were not there. Auto attendant did not work AT ALL. Tech came out to show us how to do everything, and they ended up leaving saying they didn't know what to do. I have yet to get a reply via email. Waste of money. Review Source RR Rick R. Facilities Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Truth about it" December 4, 2019 2.0 Like I explained techs are decent! Everyone else horribly in-caring condescending, rude, hard to reach, they never answer. Over all we made a mistake. Pros Well clarity is great internally, out calls is average, Cons The lies your fed from sales dept of Comcast, Customer service very rude, training for the phone is very quick and they know it but don’t want to help you know it ?? Very rushed and impersonal! No Comcast employee wants to talk to you after it’s sold. But most of all the installation team ! Well the techs that arrive are decent. The leader you email with who is in charge of instal. Lack of nice words she was like a robot a rude un-caring robot also so was sales team! Would not recommend this to no one look at other options! Review Source RF Rob F. IT Manager Entertainment Used the software for: Less than 6 months ### "Voice Edge nightmare" October 12, 2016 1.0 From the day we signed the contract we have had NOTHING but problems. From porting our numbers, this took 2 months, to getting simple service they have been dismal. An update to the phones was pushed out about a month ago and I have had issues since. Now they tell me that my switch is bad because every night at 11:56pm all the phones stop communicating with their hardware. I have replaced the switch with no luck and they just keep pointing the finger at me. I have told them I will gladly replace what ever is broken so please send someone out to diagnose the issue. No one has come or offered any help other than saying "Its not our hardware". Keep in mind I have NOTHING else plugged into these switches expect their hardware and still no help Pros Quality of the lines is good. Cons Service is the worst i have ever had to deal with. Review Source CM Chad M. Controller Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Worst System Ever" September 14, 2017 1.0 Pay extra and save yourself the headache! Cons There are a lot of cons but the biggest is the customer service. Your first call is always to someone that has no clue on how to fix your problem. You have to waste a half hour for them to figure this out, even if you tell them right away you need to talk to the next line of there defense. Then you have to wait 2-4 hours for the next level support to call you. Review Source GN G N. Executive Assistant Used the software for: 1-2 years ### "Business voiceedge makes voicemail available at anytime you are not in the office." July 29, 2018 5.0 Pros Business Voice edge helps employees never miss a call by providing you access through computer, tablet, cellphone and email transcription. Cons Business voicedge is not very user friendly at first. It takes sometime to figure out how to maneuver across the platform. Once you get used to the program it is not that bad. Review Source kMLD kyra Marco Luicco D. Technical Recruiter Used the software for: 6-12 months ### "voice edge softphone" April 17, 2018 4.0 Pros I really like how clear it is, how easy to use the software user friendly to be short. can be downloaded to phone, pc, laptop, tablet Cons like what I've said, the app is easy to use but there will always be a down side that needs to be fixed/improved software can only be downloaded to smartphone with only selected countries. I cannot find the feature for 3ways calls, call forwarding etc. specially for pc software Review Source PF Paul F. Hospital & Health Care Used the software for: Less than 6 months ### "Stay away" November 29, 2016 1.0 This was the biggest mistake I have made. Implementation was chaotic, nothing worked as promised and after 9 months we have a system that barely functions to meet our needs. Features we needed and were told are available are not. Get a different support person each time we call Pros We can at least make and receive calls-most of the time Cons Service and customer support/response is horrible. Review Source CH Caleb H. Manager Automotive Used the software for: Less than 6 months ### "Great phone service!" October 3, 2017 5.0 Pros I like that I can pick up my phone and know that a call isn't going to get dropped. The fee for theis service is great too! Cons I wasn't too happy after getting off the phone with customer service just because the other person on the other line was short with me. Review Source Similar Products Featured