# Page 3 | TaxJar Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is TaxJar the right Sales Tax solution for you? Explore 76 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/163419/TaxJar/reviews

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TaxJar

4.4 (76)

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Last updated March 2nd, 2026

# Page 3 - Reviews of TaxJar

## Showing most helpful reviews

Showing 51-75 of 76 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

EJ

Emma J.  
Director of Marketing  
  
Used the software for: 1-2 years

### "I am not familiar with state sales taxes at all, and TaxJar made it so much easier!"

April 12, 2018

5.0

Pros

I can have all my states in one place and see all the statuses. I love that customer service is quick to respond and helpful to people who know nothing about state taxes such as myself.

Cons

It is difficult to navigate when you don't know much about taxes. Specifically when I try to autofile and don't owe any taxes, I have to create mock files. This is almost impossible to figure out on the platform without customer support being involved to explain.

Review Source

LN

Lukas N.  
Owner  
Retail  
Used the software for: 1-2 years

### "Great Idea, far from a perfect product"

July 1, 2021

4.0

It's one of the fundamental softwares for pretty much any business that buys or sells products within the US. The price is justifiable.

Pros

I love the idea of having a tool that takes care of everything Sales Tax in my business. What I like most about using taxjar is it's doing well what it's supposed to at a cheaper rate than outsourcing this to have someone carry this out manually.

Cons

The taxjar UX is far from perfect. Selling primarily on marketplaces, taxjar seems to have issues connecting to more than account of a particular marketplace, so connecting 10+ Amazon/eBay accounts to a single TJ acc proved difficult.

Review Source

VR

Verified Reviewer  
CEO  
Apparel & Fashion  
Used the software for: 1-2 years

### "Would be lost without it"

December 12, 2018

5.0

Pros

With all of the changes going on with sales tax these guys help set you up with all of the tools you need to be compliant.

Cons

The software and the team are great, I would highly recommend them.

Review Source

VR

Verified Reviewer  
General Music Teacher/Choir Director  
  
Used the software for: Less than 6 months

### "Relatively easy to use"

June 21, 2018

4.0

Pros

This site is easy to use and gathers data pretty accurately. I like the different tax features available to users, especially in different states.

Cons

This is pricey for what I needed it for. I wanted it to calculate some Ebay things for me, but I ended up using a GoDaddy program that is about half the price of the lowest option on TaxJar.

Review Source

AS

Art S.  
President  
Retail  
Used the software for: 1-2 years

### "Extremely Easy to Use"

December 5, 2017

5.0

Extreme time savings. Could not conduct sales tax without this software.

Pros

Saves me days of time by automating everything that has to do with sales tax. Customer support is fast and friendly.

Cons

I would love to see more educational tips and suggestions around the individual states and difficulty levels around filing manually. There are some states where it is almost impossible to do it yourself.

Review Source

BG

Barbara G.  
Owner  
Consumer Goods  
Used the software for: Less than 6 months

### "Simplifying Sales Tax!"

September 21, 2019

5.0

I do believe that putting together our tax forms will be easy with the use of TaxJar. What could potentially be a big headache, TaxJar has everything I need to track sales tax collection and calculate.

Pros

As a business owner selling on several E-commerce platforms, its been crucial to be able to track sales tax. Not only for my state, but in other states as well. TaxJar not only provides this service, but is very up to date with the happenings of tax law. I've been able to use this with ease once our CPA showed us how to set things up.

Cons

This was hard to understand and navigate on my own. I had to have our CPA show me just exactly where to find everything and how to set things up.

Review Source

MO

Michael O.  
Managing Partner  
Retail  
Used the software for: 1-2 years

### "I am so grateful for this service!"

January 30, 2019

5.0

Pros

I love just about everything about Taxjar - the interface takes a little getting used to but they have tutorials for everything; the reports are spot-on and they have APIs for everything that I need for my business. Customer service is always clear, concise and professional.

Cons

I think that the auto-filing fees are a bit high. I wish the pricing for this feature could be changed based on how may filings you have per month, maybe?

Review Source

HH

Hyunjoo H.  
President  
Consumer Goods  
Used the software for: 6-12 months

### "Your ultimate destination for sales tax management!"

September 19, 2018

5.0

I love it!

Pros

First of all, it is super easy to enroll and use. It automatically transfers the sales tax information from my amazon.com seller central and put them on my account of TaxJar. It is easy to understand and they not only display my state's sales tax but other states too. Second, it offers a lot of sales tax related articles and videos that you could read or watch and learn from. I like the video that tells me how to file and remit taxes and it is so easy. It saves tens of hours. I can't imagine filing it without TaxJar and what a headache it might be. Third, the software and its site is beautifully designed and very user-friendly. They are good at it and I see this company will be more successful in future as we are having a new sales tax wave.

Cons

I wish they offer better (Cheaper) pricing.

Review Source

Shawn B.  
Small Business Owner  
Retail  
Used the software for: Less than 6 months

### "Let TaxJar do your taxes!"

February 11, 2019

5.0

I needed major help with doing my sales and use tax. I just put in the numbers and it did everything else for me!

Pros

The software was simple to use. I had my sales and use taxes done and paid in no time with this software.

Cons

There really wasn’t anything I didn’t like about this software.

Review Source

EG

Elieser G.  
CEO  
Retail  
Used the software for: 6-12 months

### "Super Easy to use, and the most important part is the accuracy."

April 11, 2018

5.0

time, accuracy, projected cash flow of my business

Pros

Time saver, We have full confidence and trust this product, Can have reports that shows how much we pay to each state and we can plan our cash flow based on the calculation in advance.

Cons

I don't have anything to say on this one, since we start using it we notice the value in it. MAybe the can be integrated with a accounting software and will be a lot better.

Review Source

CC

Chelsea C.  
Owner  
Marketing and Advertising  
Used the software for: 1-2 years

### "Awesome solution for online businesses"

November 11, 2019

5.0

Pros

This software was very easy to implement for our online sales and helps ensure we are collecting the appropriate taxes from customers and I no longer have to think about it. They also provide the option to have your taxes prepared at the end of each month to submit to your state!

Cons

Honestly I do not have any, easy to implement, good price, helpful customer service

Review Source

GM

Gabriele M.  
Trainer  
Retail  
Used the software for: 6-12 months

### "Life Changing For Any E-Commerce Store"

July 25, 2019

5.0

Pros

It's very easy to use unlike other softwares and their tax-are calculations are always right.

Cons

The software does not work well if you sell on channels that do not integrate with TaxJar.

Review Source

BG

Bill G.  
President  
Electrical/Electronic Manufacturing  
Used the software for: Less than 6 months

### "Very Poor Customer Service"

August 5, 2020

1.0

Poor

Pros

Absolutely nothing. No customer service at all

Cons

We have been manufacturing for wholesales distribution for years, recently we started selling direct to the public and needed assistance with taxes. Being new to retail taxes I was hoping to get assistance, but I have been told that "they don't have the time to help all customers who pay $19.99/mth" Submit your question online which I have done several times and after waiting a day or two they answer that comes back does not answer the questions asked. Very disappointed

Review Source

MS

Mark S.  
Owner  
  
Used the software for: 6-12 months

### "Great"

April 18, 2018

5.0

Pros

Ease of use, easy to login and check status also the filing is really easy and is taking the stress off paying taxes

Cons

Confusing ways to auto file. Not clear on ways to file. Need more training videos. Some graphics aren't clear whether we are files or not. Otherwise s great program.

Review Source

AM

Ashley M.  
President  
Retail  
Used the software for: 6-12 months

### "Easy to Understand Reports Make Filing Sales Taxes so much Easier!"

October 19, 2018

5.0

Pros

As the only employee in my small business, I am tasked with every duty, including filing sales taxes in over 30 states. I have utilized AutoFile services on the 3 largest states to save myself time, and surprisingly I have been able to handle the workload of the remaining states on my own due to the simplicity of the reports provided by TaxJar.

Cons

Occasionally there is a discrepancy in the total amount of tax collected versus the expected taxes due, but I would suspect in my case that it is due to errors in Amazon's tax collecting formulas. I do wish Amazon and TaxJar could work together to get those numbers to match.

Review Source

JR

Jessica R.  
CEO  
Apparel & Fashion  
Used the software for: 6-12 months

### "Taxjar make"

May 11, 2021

5.0

Definitely work the price i pay monthly, so far i have not had any bad experiences everything is seamless

Pros

I love that i dont have to worry too much about the tax side of things taxjar pretty much takes care of it for me and the process is very simple I just pay the monthly fee

Cons

It'll be easier for me if i received autofiled notifications by text as well since sometimes my email notifications ended up in my spam

Review Source

NB

Noam B.  
COO  
  
Used the software for: 6-12 months

### "Super easy to use - saves us a lot of time"

April 12, 2018

5.0

Pros

Easy to setup Automatic Tax fillings - less headache for me Connects to our eCommerce platform Great support

Cons

While we haven't got to the next pricing tier - this could get a bit pricey, depending on your monthly transactions

Review Source

KR

Kelly R.  
Owner  
Retail  
Used the software for: 6-12 months

### "Great software for small business"

December 5, 2017

5.0

I would recommend this product to anyone using Shopify as their ecommerce platform but not if they are using Wix.com

Pros

This software took care of all of my bookkeeping worries. It integrates seamlessly with Shopify. You pretty much just set up all of your details at the beginning and let TaxJar do the dirty work.

Cons

I recently switched to Wix.com as my ecommerce platform. I was disappointed to find that there was no TaxJar app to pair seamlessly with my site like when I was with Shopify. I'm hoping that they change that one day.

Review Source

JM

Jenny M.  
Owner  
Retail  
Used the software for: 6-12 months

### "Taxjar saves me time"

April 25, 2019

4.0

Pros

This software saves me time and headaches. It figures out all my sales tax for me. No more spending hours figuring all that out to submit to the state. Truly a business saver

Cons

There really isn't anything I don't like about this software. It has actually saved me tons of money and time

Review Source

EP

Erik P.  
Owner  
  
Used the software for: 2+ years

### "No problems!"

December 5, 2017

5.0

Pros

Easy to use, self-explanatory, and concise. The cost is easy to swallow for comfort and peace of mind.

Review Source

VR

Verified Reviewer  
Director  
Retail  
Used the software for: Less than 6 months

### "Best accounting software for Amazon Sellers"

August 19, 2021

5.0

Pros

I can connect it to my Amazon store check for all the sales taxes that needs to be submitted. Big time saver

Cons

I think that the customer service and the UI could be improved

Review Source

DM

Darlene M.  
Owner  
Retail  
Used the software for: 6-12 months

### "Fast and Personalized Service!"

October 4, 2018

5.0

The most important thing about this software and TaxJar as a company was the fast customer service. Everyone was always very helpful to me with my questions and software navigation. Im so happy I joined TaxJar as my state tax service

Pros

I am not a computer wiz but this software was easy to understand and navigate through.

Cons

I did not find any area of this software that was difficult to understand or navigate through.

Review Source

AW

Alexander W.  
Respiratory Business Specialist  
Pharmaceuticals  
Used the software for:

### "null"

January 29, 2019

5.0

Review Source

SH

Samuel H.  
Manager  
  
Used the software for: 6-12 months

### "TaxJar is great. It really made sales taxes easier and manageable."

December 5, 2017

5.0

Pros

It's easy to get set up and easy to use. The auto file feature is awesome for the headache States. They also offer a lot of helpful info on their blog.

Cons

I wish it had better instructions on how to navigate the states websites. They are all a maze and every one is different, making it really challenging just to register to pay them sales tax.

Review Source

CW

Chris W.  
  
  
Used the software for: I used a free trial

### "It's become a life-saver for our small business"

April 30, 2018

5.0

Pros

I am so happy to have found this app! It integrates with our Squarespace website and saves hours of time and confusion to automate the sales tax payments to our state. Highly recommend it!

Cons

I only wish that they could make it more clear as to exactly what sales tax to be collecting from our customers. Their SmartCalcs portion of the app seems great, but have yet to figure out how to integrate that with our Squarespace site.

Review Source

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