# iTOP Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about iTOP Software - reviews, pricing plans, popular comparisons to other CMDB products and more. Source: https://www.capterra.com/p/163429/ITOP --- # iTOP Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) iTOP ## What is iTOP? Master your IT environment with ease. Customizable datamodel: Either use pre-configured Cis (such as servers, VMs, hypervisors…) or create your own Cis format to adapt your specific needs. A powerful data synchronization engine: Federate several sources of information even with a customized datamodel. Automated impact analysis: See the impact scope of a given CI with a graphical and dynamic view of its relationships and dependencies. Audit and integrity control: iTop's integrated audit tool defines control rules that verify the presence of information in the application. Thanks to an error report, IT managers can quickly see what information is missing to manage its environment efficiently. License and warranty management: Stay compliant thanks to reminders for expiration dates. Asset Management ready: Manage all your assets’ details in one place documenting geographical information, buildings, sites, technical information and so on. ## What is iTOP used for? [IT Service](https://www.capterra.com/it-service-software/)[IT Management](https://www.capterra.com/it-management-software/)[Incident Management](https://www.capterra.com/incident-management-software/) Top alternative Featured Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for iTOP?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.combodo.com&name=iTOP) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### iTOP 4.1 (12) VS. [4.9 (237)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.6 (12) Ease Of Use 4.8 (237) Value For Money 4.2 (12) Value For Money 4.9 (224) Customer Service 3.3 (12) Customer Service 4.8 (210) ## iTOP alternatives [4.5 (769)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.7 (288)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (448)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/163429/ITOP/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. API 3.8 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Real-Time Notifications 4.3 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Support Ticket Management 4.3 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Alerts/Notifications 4.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges IT Asset Management 4.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Managing inventories and tracking changes to hardware and software configurations Service Level Agreement (SLA) Management 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Set and monitor service level agreements to ensure timely response and resolution iTOP 84 features Define levels of authorization for access to specific files or systems Integrates with Active Directory Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Manage assets throughout their lifecycle to optimize profit Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Track and monitor efficient handling of all changes/transitions Communicate using direct chat or messages within the system Private online space that lets businesses securely share documents and provide information access to clients Provides a channel for team members to share media files, communicate, and work together Record and track all relevant internal and external communications Configure existing workflows to meet your organization's needs Identify component attributes like servers, hardware, software, and manage relationships across all services Track, store, and access client contracts or licenses Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A website or login for customers to access information Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Creation and customization of dashboards Import and export data to and from software applications Track the management and flow of data throughout the organization Graphical representation of data Store, manage, and track all electronic documents in a centralized location Receive and/or send email notifications for urgent updates, requests, or other information Manage, store and organize emails within the system or via third-party apps A chronological record of actions or occurrences within a network, software, or process Store, manage and track all forms in a centralized location Managing service requests, incidents, IT issues & support with a ticketing system Analysis of impact/effect on IT services and other business processes Manage and track all disruptions and incidents Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site Track and manage inventory levels to maintain proper supply Oversee people and resources to carry out an investigation Identify and respond to unexpected problems or failures (ie. "negative events") Managing inventories and tracking changes to hardware and software configurations Monitor the movement of one or more IT assets throughout the organization Manage incidents related to outages or breaches in functionality of IT systems Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Track and organize the number of licenses available to the organization Schedule predetermined or ad hoc maintenance services and labor requests Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Monitoring and measurement of relevant metrics to assess the performance of IT resources Arrange tasks based on the level of priority or urgency Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Plan and coordinate all the resources, costs and time needed to execute assignments Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Creating relationships between different IT assets to define their status and dependencies in a network Planning, scheduling, and overseeing the release of software or system changes into a live or production environment Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Notifying as a warning or reminder of a potential or imminent hazard Analyze potential risks across the organization Initiate collection and analysis of known risks Set a time to generate routine reports automatically Online portal through which end users can access the system, manage tasks, or obtain information Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Database containing accurate and up-to-date information on all operational services Track work performed and resources used for past customers, sites, or assets Set and monitor service level agreements to ensure timely response and resolution Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more Allow users to access multiple services after entering their login credentials once Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Track the status over time for a request, process, asset, or transaction Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.0 (12) 4.0 Based on 12 reviews ## Pricing Value for money 4.2 (12) ### Starting price Contact vendor for pricing Free trial available Value for money 4.2 (12) 4.2 Based on 12 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.3 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.3 (12) 3.3 Based on 12 reviews ## User reviews Overall rating 4.1 Based on 12 reviews Filter by rating 5(3) 4(7) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent LF LEGRAND F. Product Owner Oil & Energy ### "REX ENGIE Solutions France" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 May 21, 2025 Nous utilisons iTop en tant que CMDB et aussi pour la gestion des changements, incident, demandes (pas de gestion des problèmes). Nous utilisons aussi iTop comme self-service, les utilisateurs saisisent via ds formulaires des demandes qui utilisent ensuite un connecteur pour lancer des API afin de réaliser l'action (gestion des enregistrements DNS, DHCP, habilitations, création de compte admin dans l'AD, création de certificat, etc.) Pros C'est un outil simple (hors développement de module) qui répond au besoin des équipes de support et des utilisateurs. Cons Le support (qui reste en best-effort si on ne souscrit pas un service) et la communauté qui n'est pas assez grande pour que tous le monde puisse s'entraider. Le forum qui est en anglais alors que l'outil est francophone, ce n'est pas gênant en soit mais bizarre sachant que les vidéo, les représentations sont en français :) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Software Developer Information Technology and Services ### "I-TOP, an open-source service management software" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 March 8, 2025 Overall a best opensource service management software if you are okay with the outdated UI or you have resources to change the UI as you want. Pros One good thing is that it is an open source and easy to use, since it's web based, so there is no need to install separate software for that, easy to raise tickets and track the tickets. Easy to use for both the service requester and provider. Cons But the UI is too outdated and has very old tables. kind of feels like it's not a rich product. Since it's a service management software, it doesn't require a lot of UI designs. At least, out-of-the-box analytics features like graphs will help hugely. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JB Jeffrey B. Swiss army knife Information Technology and Services ### "iTop - Where to really improve" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 27, 2025 Great, obviously :) I've been using it for almost ten years now! :o Pros How open it is, how much you can customize and extend. Cons 1) User rights management (back end mostly). More granular permissions would be most welcome: a user might need read-only permissions on an object class (eg "pc") in one organization; while needing write permissions for another organization. For some use cases, you'd even want to lock this down on a field level ('only HR can see the national ID field of a person') 2) How case logs are stored. If we want to add metadata or do anything useful with them; it would be better if one case log entry means there is one database record. This could allow to keep track of metadata such as channel (in-person, email, chat, social media); external ID (e.g. the ID of the message on the social media platform, or a teams message, or ...). 3) Lack of conditional fields (visible/hidden, required/optional) in the standard iTop. Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) [TOPdesk](https://www.capterra.com/p/127562/TOPdesk/) [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Reasons for choosing iTOP iTop Community edition was the best value. TopDesk was very close in terms of features, but way too expensive. You should have been more aggressive a few years ago on the Belgian market :) Perhaps not too late yet for the French speaking part; but the Flemish side now gives subsidies for mostly TopDesk projects -.- Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 4, 2025 Thank you so much for your thoughtful feedback, Jeffrey! We also appreciate your suggestions. We’re always working on improvements, and your input helps us focus on what matters most. We’ll keep your comments in mind as we continue to evolve iTop. Thanks again for being part of our community! FG fabien g. it soecialist Food & Beverages ### " iTOP Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 February 2, 2025 Administration et utilisation reguliere depuis plusieurs annees Pros Modele flexible et robuste. Ouvert etc interconnectable. Open source, libre, local Cons Documentation pas passez precise. ........ Switched from [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Coût, complexité du prédécesseur. Choix de l'Open Source. Alternatives considered [EV Service Manager](https://www.capterra.com/p/124331/EasyVista/) Reasons for choosing iTOP Coût, complexité du prédécesseur. Choix de l'Open Source. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 4, 2025 Thank you for sharing your review! We're glad to hear that you find iTop flexible, robust, and well-suited for interconnectivity. We understand the importance of clear documentation and will take your feedback into account as we continue to improve. PA Patrick A. Chef de projet RUN Utilities ### "Très bon outil qui sait s'adapter au besoin du client !" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 30, 2025 Très bonne expérience. Un outil de grande qualité. Une équipe Support très performante. Ainsi que l'équipe commerciale, projet, R&D etc Pros Sa customisation et son adaptabilité. Le fait également de facilement mettre en place des notifications vers les utilisateurs. Cons Ce n'est pas que je n'apprécie pas mais je pense que les dashboards peuvent être améliorés. Mais il me semble que Combodo y travaille :) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 4, 2025 Thanks a lot for your kind words! We're so happy to hear that iTop’s flexibility, customizability, and adaptability have made a difference for you. We’ll definitely take your feedback into account as we continue to improve. It’s also awesome to hear you’ve had such a great experience with our teams. We’re always here to help! AU Anonymous User CEO Internet ### "iTOP: The perfect software to manage your IT assets efficiently" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 March 28, 2023 I have been using iTOP for a few months now to manage my company's IT infrastructure, and so far my overall experience has been very positive. iTOP is a powerful and versatile tool that offers a wide range of features to effectively manage my IT infrastructure.What I particularly like about iTOP is its ease of use and intuitive interface. The software is easy to navigate and understand, even for novice users. The initial setup can be a bit complex, but once you understand how it works, everything becomes much easier.iTOP is also very customizable, which is very helpful in tailoring the software to my specific needs. I was able to customize many features to better suit my business needs.In addition, I appreciate the wide range of features that iTOP offers, including incident management, change management, asset management, problem management and more. Everything is integrated into one software package, making it easy to manage my company's IT infrastructure. Pros I have been using iTOP to manage my company's IT infrastructure for several months and I am very satisfied with it. Here are the aspects I have appreciated the most:Intuitive user interface: iTOP has a user-friendly interface that is easy to navigate. This allowed me to quickly find the features I needed and perform IT infrastructure management tasks in no time.Customization: iTOP is very flexible and allows me to customize the features to my specific needs. This has allowed me to adapt iTOP to my work environment for more efficient management of my IT resources.Advanced features: iTOP has advanced features for IT resource management, such as incident management, problem management, change management, configuration management, etc. This has allowed me to manage all IT infrastructure activities centrally, which has simplified and accelerated my daily tasks.Quality technical support: The technical support provided by iTOP is excellent. The technicians are quick to respond and have a thorough knowledge of the software, which has enabled me to quickly resolve the problems I have encountered. Cons Limited customisation: although iTOP offers customisation options, some features cannot be changed or customised, which can be frustrating. I would like to be able to further customize some features to better suit my specific needs. Reasons for choosing iTOP We chose iTOP as the IT infrastructure management solution for our company because it offered the functionality we needed to effectively manage our IT infrastructure. We were looking for a solution that would allow us to manage all of our IT assets centrally and allow us to easily track issues, incidents and changes.iTOP provided us with a comprehensive and customizable platform that allows us to manage all of our IT assets, including servers, laptops, desktops, printers, routers and switches. We were able to easily set up ticket templates to track issues and incidents, as well as workflows to track changes. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Alexander M. AWS Project Manager / AWS System Administrator Internet ### "Integral ITIL process management " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 August 20, 2018 It allowed a banking organization to implement the ITIL tool by a fraction of the price of the large vendors' products. Pros 1) Reporting capabilities. 2) Supports the main ITIL processes. 3) Allows many customizations Cons 1) It is not easy to implement. 2) Some default features do not support the needs of the organization. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Especialista en infraestructura ### "I have had experience using the software for my work" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 July 12, 2018 It has brought benefits for the time of making inventories and take the requests of internal customers Pros This software is very good because it is quite complete and I can manage the company's systems, excellent for inventorys Cons the software has several points against it since it is not so easy to use and a bit difficult to configure but with time you get used to it Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Daniel A. Analista de infraestructura ### "Good tool for managing ITIL, with good graphic environment for the user" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 July 11, 2018 Monitoring of the IT processes of the organization, under the ITIL scheme. It covers a large amount of important need, equipment management, locations, etc. Pros Tool for the control and administration of ITIL processes within an organization, within a single tool you can get a large part of the processes of an IT department Cons Very complicated at the time of making the configuration, the dependencies of the services and sub-services, establishing the circle between the delivery model and the contracts with the client, making their configuration not very fluid Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GS Greg S. Senior Applications Architect Information Technology and Services ### "We have fully customized the CMDB module of iTop" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 2, 2018 Pros The main pro is the cost. This is free to use. We use the CMDB portion of iTop. We have not touched the other modules like Incident and Change etc. The CMDB portion is pretty well defined and does allow for customization which is a huge aspect for us. Cons Support. There basically is very little. We even tried to pay for support but were told we were too big for them. That was surprising. There are some odd little bugs as well that we have had to get through but no show stoppers. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/163429/ITOP/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [JIRA Service Management vs iTOP](https://www.capterra.com/compare/163429-227102/ITOP-vs-JIRA-Service-Management)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)