Combodo

ITOP

4.5 / 5 2 reviews


Average Ratings

2 Reviews
  • 4.5 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 2.5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
  • Support
    Business Hours

Vendor Details

  • Combodo
  • www.combodo.com
  • France

About ITOP

Unified solution for IT service centers. Comes with centralized CMDB, change management and incident management features.


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ITOP Features

  • Change Management
  • Configuration Management
  • Device Auto Discovery
  • Impact Management
  • IT Asset Management
  • License Management
  • Performance Management
  • Relationship Mapping
  • Visualization

ITOP Reviews Recently Reviewed!

Ad65744a66908a5e99d51b9f6f3340df

Very intuitive software for ITIL processes. Includes options for Incidents, Configuration Problems

Oct 12, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: . The software setup process is very easy,
. It can be customized any way you need for small and medium sized companies,
. The management dashboards can also be customized easily.
. The import and export functions are flexible are allows fine grain adjustments.

Cons: . The initial setup of the processes can be lengthly if there is missing information for the organization to be customized.
. There is no auto assignment during the ticket's creation.

Overall: The initial investment was very low and we were able to use the software for all the ITIL processes supported.

I have indepth experience with this product and have been using it for 3 years.

Jun 07, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Honestly, the price. It is free. We have found it is quite feature rich right off the bat but was lacking in significant ways that we were able to mostly over come.

Cons: The support. It is very limited. We tried to engage for support and showed them some bugs and they said we were too big and were not the intended target....

Overall: We were able to eliminate a costly CMDB alternative.