Average Ratings

6 Reviews
  • 4 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Support
    Business Hours

Vendor Details

  • Combodo
  • www.combodo.com
  • France

About ITOP

Unified solution for IT service centers. Comes with centralized CMDB, change management and incident management features.


Spotlight_media_placeholder

ITOP Features

  • Change Management
  • Configuration Management
  • Device Auto Discovery
  • Impact Management
  • IT Asset Management
  • License Management
  • Performance Management
  • Relationship Mapping
  • Visualization

ITOP Reviews Recently Reviewed!


Capterra-loader

We have fully customized the CMDB module of iTop

Apr 02, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money

Pros: The main pro is the cost. This is free to use. We use the CMDB portion of iTop. We have not touched the other modules like Incident and Change etc. The CMDB portion is pretty well defined and does allow for customization which is a huge aspect for us.

Cons: Support. There basically is very little. We even tried to pay for support but were told we were too big for them. That was surprising. There are some odd little bugs as well that we have had to get through but no show stoppers.

I have indepth experience with this product and have been using it for 3 years.

Jun 07, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Honestly, the price. It is free. We have found it is quite feature rich right off the bat but was lacking in significant ways that we were able to mostly over come.

Cons: The support. It is very limited. We tried to engage for support and showed them some bugs and they said we were too big and were not the intended target....

Overall: We were able to eliminate a costly CMDB alternative.

Capterra-loader

Very intuitive software for ITIL processes. Includes options for Incidents, Configuration Problems

Oct 12, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: . The software setup process is very easy,
. It can be customized any way you need for small and medium sized companies,
. The management dashboards can also be customized easily.
. The import and export functions are flexible are allows fine grain adjustments.

Cons: . The initial setup of the processes can be lengthly if there is missing information for the organization to be customized.
. There is no auto assignment during the ticket's creation.

Overall: The initial investment was very low and we were able to use the software for all the ITIL processes supported.

Capterra-loader

ITOP is the Best open source tool I ever seen . It has all aspects of ITIL practices. Many thanks.

Dec 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: CMDB, features, ITIL based modules like SR, Incidents, Problem and change , Automation ready tool, API integration etc..

Capterra-loader

Good tool for managing ITIL, with good graphic environment for the user

Jul 10, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Tool for the control and administration of ITIL processes within an organization, within a single tool you can get a large part of the processes of an IT department

Cons: Very complicated at the time of making the configuration, the dependencies of the services and sub-services, establishing the circle between the delivery model and the contracts with the client, making their configuration not very fluid

Overall: Monitoring of the IT processes of the organization, under the ITIL scheme. It covers a large amount of important need, equipment management, locations, etc.

I have had experience using the software for my work

Jul 12, 2018
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: This software is very good because it is quite complete and I can manage the company's systems, excellent for inventorys

Cons: the software has several points against it since it is not so easy to use and a bit difficult to configure but with time you get used to it

Overall: It has brought benefits for the time of making inventories and take the requests of internal customers