# OneSignal Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is OneSignal the right Customer Engagement solution for you? Explore 106 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/163452/OneSignal/reviews --- OneSignal 4.7 (106) [View alternatives](https://www.capterra.com/p/163452/OneSignal/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of OneSignal Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews JG Joy G Owner and Graphic DesignerDesign, Self-employedUsed the software for: More than 2 years. “OneSignal makes it easy to reach customers through mobile and web applications that get enhanced via push notifications, live chat, SMS and social media messaging.“ April 28, 2025 JA João A CopywriterGambling & Casinos, 51 - 200 employeesUsed the software for: More than 2 years. “My colleagues from IT also reported quite a few issues with API and setting up the pop-ups for acquiring subscribers to push notifications didn't always work perfectly.“ July 18, 2024 AM Amanda M CeoReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “I can target specific groups, which helps me send relevant messages to the right audience.“ November 29, 2025 am atul m senior software engineerAutomotive, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “I found that OneSignal’s free tier has limited features, which can be restrictive for growing apps.“ April 6, 2025 AM Andrew M OwnerDesign, Self-employedUsed the software for: More than 2 years. “OneSignal is a reliable customer engagement platform that support in-app messages, push notifications and SMS in one central repository.“ April 17, 2025 LM Lindsey M Director of Marketing OperationsInsurance, 11 - 50 employeesUsed the software for: 1-2 years. “The push notification setup was a little clunky.“ April 7, 2025 PL Paulina L CreatorBroadcast Media, Self-employedUsed the software for: I used a free trial. “It’s a great computer program with excellent customer service and innovations that are frequently incorporated into the programming“ December 24, 2025 AH Alexandru H Android DeveloperComputer Software, 51 - 200 employeesUsed the software for: Less than 6 months. “I had to implement OneSignal in my app and had a problem; but was only reproducible on my client's phone: I had no way to attach a logger and save them, let's say to a file“ January 23, 2024 ## Showing most helpful reviews Showing 1-25 of 106 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tomás P. Senior Software Developer Computer Software Used the software for: 2+ years ### "Push notification central" June 2, 2024 5.0 Excellent; I would recommend that any developer considering using and integrating web, mobile, SMS, or email notifications in their projects look at this platform. You would certainly have your preferred environment covered by their SDK, and the flexibility of the pricing makes it a no-brainer. Pros I found One Signal to be the best option for getting started with push notifications. They provide an excellent, documented SDK for almost any programming language and platform where your project is running. New features were always in place to provide more functionality, and any adjustments needed during the setup process were both easy and valuable. Cons For Latin American markets, using WhatsApp is necessary when communicating with your clients. It is a very competitive channel, and the users are often more oriented to be notified and contacted regarding sales and promotions through this channel. This integration is not easy to use in One Singal, even thought they are working to keep up with the competition. Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing OneSignal While Twilio provided WhatsApp messaging, One Signal proved to be easier to implement with their REST API endpoints in a mobile application project. Review Source AM Andrew M. Owner Design Used the software for: 2+ years ### "Multi-channel Messaging Program of 2025: OneSignal" April 17, 2025 4.0 Pros OneSignal is a reliable customer engagement platform that support in-app messages, push notifications and SMS in one central repository. Cons I slightly dislike that OneSignal free tier allocates less advanced customer engagement features compared to paid plans. Review Source SG Sonu G. Admin Marketing and Advertising Used the software for: 1-2 years ### "Onesignal - The Popular Among All" April 15, 2021 3.0 Initially, it was good, i integrated one signal with App and web but when they announce it's not free things got very difficult and I moved to Truepush Pros Onesignal has wide support to almost all kind of platforms, So if you want to use Onesignal for App/Website at the same time this is the best option because they have SDK for every platform and the detailed documentation will help you to implement is quick, They have a WordPress plugin to make your task easy if you are a blogger Cons They promised that it will be free for lifetime when I started using OneSignal. It was I think 2016 and since then I gained 70K subscribers then they set the limit of 3)K and then 10K so it just they offered fake promise I guess, If I move to any other platform I lose 70K users otherwise pay for it. Review Source JG Joy G. Owner and Graphic Designer Design Used the software for: 2+ years ### "Robust Tool for Enhancing Cross-channel Campaigns" April 28, 2025 5.0 Pros OneSignal makes it easy to reach customers through mobile and web applications that get enhanced via push notifications, live chat, SMS and social media messaging. Cons Ever since I implemented OneSignal, I have never failed to accomplish my customer engagement needs. Review Source ES Elias S. Marketing Coordinator Financial Services Used the software for: Less than 6 months ### "The Best 'Owned-Media' Platform I've tried." August 21, 2025 5.0 Pros They have an amazing onboarding and customer support team, which considerably reduces the learning curve. Very easy of use, with amazing features and customization options. I love to have Push notifications, emails and SMS all together. Cons If you don´t know how to code, you may rely a lot on the company's IT team or ask a lot of help to One Signal. Review Source PL Paulina L. Creator Broadcast Media Used the software for: I used a free trial ### "Great experience " December 24, 2025 5.0 Pros It’s a great computer program with excellent customer service and innovations that are frequently incorporated into the programming Cons Nothing because everything works really well and the Customer Services excellent even when there is a problem they help you out Review Source CH Constantine H. Associate Legal Services Used the software for: 1-2 years ### "C Hadji Review" December 26, 2024 5.0 Very good. It is an easy product to implement and does not require much attention, as OneSignal does all of the work in maintaining its functionality. Pros I believe the free service is far superior to that which any other peers provide and allows a company to use the product without commitment to paid service and not limited in time, to assess whether the paid service makes commercial sense for the company. Cons I have not experienced any issues with the product nor have I heard of any issues from any colleagues. Review Source AM Amanda M. Ceo Real Estate Used the software for: Less than 6 months ### "OneSignal is a must have for success" November 29, 2025 5.0 Overall, OneSignal has streamlined my communication with my audience significantly, and I've noticed an increase in engagement since I started using it. Pros What I really appreciate is the segmentation feature. I can target specific groups, which helps me send relevant messages to the right audience. Cons The free version offers a lot, on the downside some more advanced features are locked behind a paywall. Review Source aM atul M. senior software engineer Automotive Used the software for: 6-12 months ### "easy-to-use interface and quick setup" April 6, 2025 5.0 Pros I liked OneSignal’s easy-to-use interface and quick setup for push notifications across multiple platforms. Its robust analytics and segmentation features help target the right users effectively. Cons I found that OneSignal’s free tier has limited features, which can be restrictive for growing apps. Also, advanced customization sometimes requires additional coding or third-party integrations. Review Source AW April W. Administration Retail Used the software for: I used a free trial ### "Newbie rising up" December 16, 2024 5.0 I've recently started with this company and setting up an account was easy, self explanation but if I need more info they have a intro section to explain more Pros Setting up my account easy! Did I mention free! And easy layout of their site from my cell or laptop Cons I'm still rather new so at this time my only issue is the fine print. It's not there and every site has it! What's hidden? So contracts and legalities are my issue? Future issue that is Review Source SG Sylvanus G. Chairman Publishing Used the software for: 6-12 months ### "Good and easy to use. " January 14, 2025 5.0 Pros Onesignal is simple and easy to use for sending push notifications. Cons So far, every looks okay. Thanks so much. Review Source JAR Jade Anthony R. Admin Clerk Building Materials Used the software for: I used a free trial ### "SUPERB EMAIL SOFTWARE!" January 1, 2025 5.0 It is an ideal software to use and also with topnotch quality product you can have! Pros They offer a FREE access, and prices are very reasonable and affordable for a business!! A must have! Cons So far I have nothing to say that I like least about OneSignal. Review Source JC Jared C. Marketing Specialist Machinery Used the software for: 2+ years ### "The best software for marketing." August 17, 2023 5.0 It is a much needed software as we are able to maintain a great connection with our clients, we have increased our client database, our clients are now attracted to our services, the interaction is very good and it has very good email automation and receptive on the part of our clientele. Pros It is a simple software to configure, sending notifications is very fast, it makes it easy to always offer the best to our customers, we attract our customers thanks to the multiple functions that OneSignal offers, it is a very fast system, it has powerful customer segmentation, It is essential for us and for attracting new customers. Cons On one occasion notifications were delayed, we don't know why, but it has been a great concern for which we have not received a response. They must provide an answer to concerns that we are generally unaware of. Review Source AM Aviv M. analytics Entertainment Used the software for: 6-12 months ### "essential tool" October 3, 2023 4.0 overall good Pros OneSignal presents an effective solution for businesses and developers looking to engage their user base through push notifications, in-app messaging, and email marketing. The platform is appreciated for its ease of use, allowing even those with limited technical expertise to set up and manage campaigns. The dashboard is intuitive, providing a clear overview of campaign performance and user analytics, which is crucial for making data-driven decisions. Cons Customer Support: Although there's a community for support, the responsiveness and helpfulness of the official customer support have been pointed out as areas for improvement by some users. Alternatives considered [Braze](https://www.capterra.com/p/155423/Appboy/)[Pushwoosh](https://www.capterra.com/p/163449/Pushwoosh/) Reason for choosing OneSignal test Review Source AR Ale R. Editor Newspapers Used the software for: 1-2 years ### "best push notification" April 5, 2018 5.0 We use on our magazine to brodcast new content and promotion to our readers. IS VERY GOOD! Pros I bought a another app but i switch to one signal. We use in our magazine, we send more than 100.000 notification daily. - Insanly good notification service - can track reach, click and other stats - integrate with wordpress (they have plugin) - can segment audience - can send manual push notification - Can integrate native and with popup - Easy to use - Can send automatic notification and schedule - Integrate with alot of other service like Mautic or Zapier. - IS FREE! Support is amazing, i do request add UTM code to track, and they help me to implement on the code. Later they add the option in the plugin. So they help and wanna improve the product. This is one of the best way to reach your audience. Cons Not really. Is very good. Maybe the install is kind tricky is you dont have any experience with code or install. But overall is one of the best service i use. I dont have any complain or issue. Work perfect. Review Source AL Annel L. Director of Internship Program Parent Coordinator Education Management Used the software for: 2+ years ### "Excellent Resource " January 23, 2024 5.0 Perfect! Excellent! I love the resource. Pros I love being able to add an image, an explanation/blurb and have a multi lingual message shared with our school community in real time. Cons I feel like the topic and sub topic is redundant Review Source VR Verified Reviewer Owner Information Services Used the software for: 2+ years ### "It is a powerful tool to make subscribers and send them latest updates." September 28, 2018 5.0 Pros We are using OneSignal on all of our websites. Our subscribers are increasing day by day. Now everytime we publish a new post it reaches to our subscribers instantly. Cons We didn't find any issues with it. Its free of cost. We love this tool. Review Source AM Amr M. Instructional Designer Higher Education Used the software for: 1-2 years ### "Impactful User Engagement Application." April 1, 2022 4.0 OneSignal helps me deliver my targeted audience the right message at the right time. Users spend longer time on my website, Which leads to more user engagement and higher conversion rates. Pros OneSignal is easy to use. and offers a variety of customization and targeting features that help me target and engage the exact segment of my website's visitors. Cons I find the traffic analytics and user flow reports need more enhancement, like adding more data visualization options that make them easier to read and understand. Review Source Siim P. Head of Marketing Consumer Services Used the software for: Less than 6 months ### "All-arounder for mobile app users" August 30, 2022 5.0 Surprisingly compact all-arounder platform for user engagement. Pros I really like that i can send sms, push, in-app messages and emails from one place to one segmentation. It combines a lot of things i need into one neat box. This takes a lot less time to set up as opposed to having them separately. Cons It takes time to figure out and i sometimes need help from our tech team to understand the triggers and deep linking for push. Review Source MA Moh A. Digital Marketer Information Technology and Services Used the software for: 2+ years ### "Onesignal is always my favorite for customer engagement " October 22, 2022 5.0 Pros With the helps of one signal push notifications we can drive more traffic to our websites. One Signal provides great custom dashboard through which we can automate and schedule push notifications and save our time. Cons One signal is powerful software for push notifications. Review Source KR Kim R. Marketing Team Member Consumer Goods Used the software for: 1-2 years ### "Functionality" May 16, 2023 5.0 OneSignal gives us an avenue to send text messages to our customers regarding events, contracting deadlines, meetings, and more. Pros I feel it is easy to use. I like to be able to add graphics to my messages and schedule them to go first thing in the morning or middle of the evening. I also like to see the fail rate. Cons Sometimes it is tricky to create and get new segments uploaded. Review Source VR Verified Reviewer Musician/Developer Music Used the software for: 1-2 years ### "Used to be the best" May 19, 2020 4.0 Timely notifications to readers/listeners. Connecting with them almost instantaneously was a good feeling. It was fun while it lasted Pros It would do exactly what it claimed to do 9 out of 10 times. Clearly was light years ahead of the competition. Cons The slightest change (http to https) meant that I lost all my subscribers that I had worked hard to build over a few years. It was the biggest letdown before they added the paid service. Review Source MT MOHD T. CEO Information Technology and Services Used the software for: 2+ years ### "Best Push Notification Tool" July 8, 2020 5.0 My overall experience with OneSignal Push Notification is very good. But I am rating it 8 out of 10 due to some high price, that is not acceptable. Pros One Signal is best push notification tool in my eye. I am using this from last two years. It has many features like you can send notification using Intelligence delivery so that your CTR will increase, you can schedule your notification. Moreover, you can integrate OneSignal with your CRM like WordPress. Cons The only thing i did't like of OneSignal is pricing. Obviously it is free upto 30K users but if you have 200k users then you have to pay $500 per month and it is quiet high. Review Source VR Verified Reviewer CEO Broadcast Media Used the software for: 2+ years ### "My honest review of One signal" September 3, 2019 4.0 It was fantastic Pros Very easy to use. Basic features are free of charge Cons Doesnt have advanced features. Unless you are a beginner, using One signal might be boring for you Review Source RKV Rahul Kumar V. Senior Officer Education Management Used the software for: 1-2 years ### "One Signal Review" April 13, 2022 5.0 Overall experience is good, but cost is way too high for the organizations with a large number of database Pros The user interface is nice and can be used by non-technical candidates as well Cons Cost is too high as compared to other similar service providers Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.