--- title: "WeTravel Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about WeTravel Software - reviews, pricing plans, popular comparisons to other Tour Operator products and more." source_url: "https://www.capterra.com/p/163474/WeTravel/" page_type: "product" language: "en" --- # WeTravel Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) WeTravel ## What is WeTravel? The WeTravel platform includes itinerary builder tools with interactive maps and activity scheduling, customizable trip pages with package options and add-ons, and booking management with traveler information collection. WeTravel processes multi-currency payments with flexible payment plans and automated billing reminders, tracks inventory for accommodations and transportation, collects digital signatures and travel documents, and enables supplier payments with international fund transfers. The software supports team collaboration with permission controls, integrates with accounting systems, and generates participant manifests and financial reports for tour operators worldwide. ## What is WeTravel used for? [Payment Processing](https://www.capterra.com/payment-processing-software/)[Tour Operator](https://www.capterra.com/tour-operator-software/)[Travel Management](https://www.capterra.com/travel-management-software/) Recognitions Shortlist Best ease of use Top alternative Featured Overall rating Based on 527 user reviews Reviews sentiment Positive 97% Neutral 1% Negative 2% Starting price $79 Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Payment Processing / 2025 - Reservations / 2025 Our "Best of" badge program showcases products with the highest ratings... - Payment Processing / 2025 - Reservations / 2025 Our "Best of" badge program showcases products with the highest ratings... Do you work for WeTravel?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.wetravel.com/&name=WeTravel) Rating Breakdown 4.8 +− Features4.6 Value for Money4.7 Ease of Use4.7 Customer Service4.8 Rating Breakdown 4.8 Features4.6 Value for Money4.7 Ease of Use4.7 Customer Service4.8 ## WeTravel Reviewers Verdict Updated August 2026 AI summary - WeTravel best suits small travel businesses, tour operators, and retreat organizers needing centralized trip booking and payment management. - Reviewers are positive about its intuitive payment tools, helpful customer support, clear training resources, and responsive account management. - It simplifies daily operations by organizing bookings, automating payment handling, and improving communication between teams and clients. - Some key downsides are limited image management, challenges with refunds and chargebacks, payment link restrictions, and occasional client confusion over fees. - It fits small teams seeking efficient trip and payment workflows, but may fall short for those needing advanced media handling or complex refund support. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### WeTravel 4.8 (527) VS. [4.5 (237)](https://www.capterra.com/p/122690/Rezdy/reviews/) Starting Price $79 Per Month Starting Price $49 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (527) Ease Of Use 4.3 (26,584) Value For Money 4.7 (501) Value For Money 4.1 (20,426) Customer Service 4.8 (521) Customer Service 4.3 (20,683) ## WeTravel alternatives [4.5 (19)](https://www.capterra.com/p/135112/TravelWorks/reviews/) Starting price $145.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [PayPal](https://www.capterra.com/p/207944/PayPal/) [4.6 (26,606)](https://www.capterra.com/p/207944/PayPal/reviews/) Starting price $0.29 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/207944/PayPal/) Highest Rated [Venmo](https://www.capterra.com/p/222572/Venmo-/) [4.7 (9,302)](https://www.capterra.com/p/222572/Venmo-/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/222572/Venmo-/) [Stripe](https://www.capterra.com/p/123889/Stripe/) [4.6 (3,371)](https://www.capterra.com/p/123889/Stripe/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/123889/Stripe/) [View all alternatives](https://www.capterra.com/p/163474/WeTravel/alternatives/) ## FAQs about WeTravel Overview ### What problems does WeTravel solve? WeTravel solves fragmented retreat and group-trip operations by combining trip pages, registration, secure international payments, installment plans, reminders, traveler messaging, and booking records in one system. Retreat leaders, tour operators, office managers, and small travel businesses use it to replace spreadsheets, reduce manual follow-up, streamline checkout, and present a more professional booking experience. Answer based on 276 reviews Overview ### Which roles and teams benefit most from WeTravel? WeTravel is most used by business owners, founders, executives, and operations managers running travel, retreat, and group booking businesses. Leadership teams use it to centralize trip payments, customer bookings, and financial oversight, while operations and sales staff rely on it to manage participant communication, itineraries, and booking workflows efficiently. Answer based on 525 reviews Overview ### What company size and industries is WeTravel built for? WeTravel is built mainly for small travel businesses, with 98% of reviewers from small companies and 44% in Leisure, Travel & Tourism. It serves tour operators, destination management companies, travel advisors, and wellness retreat leaders, with additional reviewer concentration in Hospitality at 19% and Health, Wellness and Fitness at 6%. Answer based on 525 reviews Features and Usability ### What are the key features of WeTravel? WeTravel includes core travel features like online booking, booking management, itinerary creation, and group reservations, plus payment processing with credit card payments, ACH transfers, partial payments, and automated reminders. Differentiating features include customizable booking pages, package creation, waiver collection with digital signatures, supplier payments, and CRM integration. Answer based on 215 reviews Pricing ### How much does it cost and what fees or limitations are included? WeTravel starts with a free version and free trial, while the Pro plan costs $79/month plus a payment processing fee per booking; Enterprise pricing is custom. Reviewers often call the free tier useful and cost-effective, but some small businesses say Pro feels expensive and transaction fees can add up. Answer based on 57 reviews Integrations ### Which third-party tools and platforms does WeTravel integrate with? WeTravel integrates with Stripe for payment processing, WordPress for website embedding and booking workflows, and Zapier for app connections and CRM handoffs. Reviewers also mention connections with ConvertKit, Kit, Claris FileMaker, and Mighty Networks. These integrations cover payments, websites, email management, databases, and community platforms. Answer based on 32 reviews Getting Started and Support ### How easy is it to onboard and train a team on WeTravel? WeTravel offers in-person training, live online sessions, webinars, documentation, and videos, giving teams several ways to learn. Reviewers say day-to-day users pick up core booking and payment tasks quickly, while admins or teams with custom setups and advanced features face a short to steep learning curve and benefit from personalized support. Answer based on 18 reviews Getting Started and Support ### What customer support options does WeTravel offer, and how do users rate the experience? WeTravel offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as responsive, helpful, and personalized, with quick answers and strong onboarding. Some report slower replies in urgent cases, inconsistent continuity across agents, and time-zone challenges. Answer based on 191 reviews Security ### How does WeTravel handle data security and access control? WeTravel uses secure payment processing for credit cards, bank transfers, wire transfers, and payment links, giving travelers confidence when booking and paying online. Reviewers also mention two-factor authentication and session timeouts for account protection, though some report login friction, single-user login control limits, no payment protection insurance, and difficult chargeback support. Answer based on 37 reviews ## Who uses WeTravel? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 939 Tour Operator reviews Capterra data shows that buyers of tour operator software rank the following features as their top priorities: - **Booking Management** (**55%** of reviewers rated this feature as critical) - **Reservations Management** (**53%**) - **Payment Processing** (**53%**) WeTravel supports all three of the features reviewers consider most important: **Booking Management**, **Reservations Management**, and **Payment Processing**. Together, these capabilities help tour operators handle trip bookings, keep reservation details organized, and collect payments efficiently, allowing teams to manage day-to-day operations with greater accuracy and provide a smoother customer experience. Booking Management 4.8 (140) 85.71% of 140 reviewers that rated this feature as important or highly important Create, update, and manage bookings, itineraries, and reservations Payment Processing 4.8 (303) 68.65% of 303 reviewers that rated this feature as important or highly important It gives you a seamless way to handle payments in multiple currencies, automate billing, and manage transactions efficiently. Users think the process is fast, secure, easy for clients, and offers low fees, though some mention hidden international charges and delayed fund releases. Pricing Management 4.6 (88) 60.23% of 88 reviewers that rated this feature as important or highly important Tool used to determine accurate pricing and product eligibility for borrowers Activities Booking 4.7 (83) 48.19% of 83 reviewers that rated this feature as important or highly important Allows businesses to offer customers reservations for a variety of activities. Central Reservation System 4.7 (75) 52.00% of 75 reviewers that rated this feature as important or highly important Update and maintain information on inventory and rates to manage guest reservations in real time Online Payments 4.8 (183) 66.12% of 183 reviewers that rated this feature as important or highly important WeTravel offers a convenient system for clients to pay online, set up payment plans, and receive reminders. Some reviewers find it simple, secure, and efficient, with support for multiple currencies, but mention non-transparent fees and occasional international transaction charges. WeTravel 77 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting Integration: Integrate with a third-party accounting system - ACH Payment Processing: Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) - Activities Booking: Allows businesses to offer customers reservations for a variety of activities. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Central Reservation System: Update and maintain information on inventory and rates to manage guest reservations in real time - Client Management: Manage contact details and communication with clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Credit Card Management: Financial system that helps create and manage physical/digital credit cards and track transaction activities - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Security: With this capability, you can confidently collect and store sensitive client and payment data, meeting privacy requirements and legal standards. Reviewers appreciate the strong sense of trust, secure payment handling, two-step verification, and absence of breaches or leaks. - Debit/Credit Card Processing: Accept and process credit/debit card transactions - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Document Management: Store, manage, and track all electronic documents in a centralized location - Electronic Payments: This aspect helps you streamline transactions by enabling secure, easy, and fast digital payments. Reviewers indicate that payment plans, automation, and worldwide acceptance make it practical and user-friendly, though some mention slow transfers and non-transparent fees for certain regions. - Electronic Signature: Digitally sign online documents - Employee Self Service: Gateway through which employees can access the system - Expense Tracking: Monitor and record expenses such as purchases or charges incurred - For Travel Agencies: Serves travel agencies - Group Reservations: The ability to reserve times in groups. - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Itinerary Creation: Planning and organizing a detailed schedule or plan of activities for a particular event, trip, or project - Mobile Access: Access software remotely via mobile devices - Mobile Payments: Clients can submit payments via mobile devices - Multi-Currency: Manage and handle various international currencies - Multi-Day Booking: Bookings that last more than one day - Multiple Payment Options: Process payments via multiple modes directly through the application - Online Booking: With this characteristic, you simplify booking for clients, save time, and reduce manual admin. Reviewers appreciate the intuitive process, customizable booking info, and integration with websites, noting it’s reliable, easy to use, and streamlines both sales and participant management. - Online Payments: WeTravel offers a convenient system for clients to pay online, set up payment plans, and receive reminders. Some reviewers find it simple, secure, and efficient, with support for multiple currencies, but mention non-transparent fees and occasional international transaction charges. - Package Creation: Sell multiple products or services together, as a set - Partial Payments: Allow customers to make a partial payment on an invoice and track remaining debt - Payment Fraud Prevention: Tools to prevent payment fraud, such as identity authentication, risk analysis, seller protection, etc. - Payment Processing: It gives you a seamless way to handle payments in multiple currencies, automate billing, and manage transactions efficiently. Users think the process is fast, secure, easy for clients, and offers low fees, though some mention hidden international charges and delayed fund releases. - PCI Compliance: Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Pricing Management: Tool used to determine accurate pricing and product eligibility for borrowers - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Quotes/Estimates: Generate quotes or estimates for customers - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Single Sign On: Allow users to access multiple services after entering their login credentials once - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Status Tracking: Track the status over time for a request, process, asset, or transaction - Supplier Management: Manage all supplier data and operations - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction Monitoring: Monitor or audit historical and current transactions to analyze customer account activities - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Waiver Management: Process of collecting, storing, and tracking signed waivers to reduce liability and inform participants of risks - Website Integration: Seamlessly integrates with 3rd party websites - Website Management: Built-in website builder or integration with third-party site --- Get Advice We can help you find the software with the features you need. Features 4.6 (527) 4.6 Based on 527 reviews ## Pricing Value for money 4.7 (501) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/163474/WeTravel/pricing/) Basic $0.00 Pro $79.00 Per Month It includes: - Stronger booking management tools - “White Labeled” user interface - Enhanced marketing support - Easy adoption & integrations - Competitive Exchange Rates - Disputed Payment Suppor - Seasonal Pricing Adjustments - Contribution Pages For Fundraising - Custom URL Shortener - Custom URLs & Branded Login Pages - Branded Email Communications - Branded Customer Dashboards - Travel Insurance Affiliate Link Of Choice - Brochure download with lead capture - Trip Inquiry Submission - Abandoned Cart - Customer Auto-Billing - Participant File/Document Uploader - eSignature collection - Inventory Management - Free & Seamless Refunds - File attachments to customer email communications - Instant payouts - International Wires - Supplier Transfers - WeTravel Visa Card - Reporting dashboard - Public API Integration - Account Migration Assistance - Dedicated Account Manager Enterprise Custom Quote Available It includes: - Customizable back-end tools - Scalable operations - Dedicated account migration team - Dedicated account management team - Single sign-on (SSO) - Custom Reporting Dashboard Value for money 4.7 (501) 4.7 Based on 501 reviews ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (521) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (521) 4.8 Based on 521 reviews ## User reviews Overall rating 4.8 Based on 527 reviews Filter by rating 5(438) 4(74) 3(4) 2(2) 1(9) Mentioned topic Sorted by most recent CB Cami B. Owner Alternative Medicine ### "Easy to use group travel management" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 July 28, 2026 Wetravel is great but them holding all funds was a bit excessive and made down payments on group travel experiences a bit more challenging. Pros I liked that WeTravel was easy for clients to navigate, and automated so much of the group travel process. Cons I didn’t love that it held ALL funds until after the group trip as well as had me wait so long to receive them. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 4, 2026 Hello Cami Thank you so much for taking the time to share your experience! We're really glad to hear that you found WeTravel easy for both you and your travelers to use, and that our automation helped simplify managing your group trip. We also appreciate your feedback about payout timing. We understand how important cash flow is. Our payout schedules and review processes are designed to align with industry regulations and compliance standards, helping us maintain a secure and reliable payment experience for both organizers and travelers. Your feedback is incredibly valuable, and we'll be sure to share it with our team as we continue looking for ways to improve. Thanks again for choosing WeTravel, and we hope to be part of many more successful trips! AC Andres C. Owner Alternative Medicine ### "My Experience with WeTravel – Nearly Two Years of Delays, Poor Support, and Withheld Payments" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 28, 2026 \# My Experience with WeTravel – Nearly Two Years of Delays, Poor Support, and Withheld Payments I have worked with WeTravel for almost two years as a retreat organizer, processing thousands of dollars through their platform. Unfortunately, my experience has been consistently disappointing, and I can no longer recommend this company to businesses that depend on reliable payment processing. This is not based on a single incident. It is the result of repeated problems over a long period, including payment delays, poor communication, contradictory information, and a complete lack of accountability. One of the biggest issues is transparency. WeTravel's automated emails state that bank transfers generally take \*\*3–5 business days\*\*. However, when those days pass and you contact support, you may be told that the 3–5 business days only begin \*\*after an MT103 transfer document has been generated\*\*, effectively extending the waiting period well beyond what customers are initially led to expect. If this is the actual process, it should be disclosed from the beginning instead of providing misleading timelines. Customer support has also been extremely frustrating. Emails often go unanswered for days, even when the issue involves money that belongs to your business. Even in 2026, WeTravel still does not provide a customer support phone number. When thousands of dollars are involved, relying only on email is unacceptable. In my experience, agents have often provided inconsistent answers and seemed unable to resolve problems efficiently. One incident permanently damaged my trust in the company. A customer accidentally filed a chargeback because they did not recognize the transaction on their bank statement. Instead of first investigating the situation, WeTravel immediately threatened legal action unless I repaid the amount. I contacted my client directly, who confirmed it was an honest mistake and apologized. The issue was resolved because of my own efforts, yet WeTravel never acknowledged the unnecessary escalation, apologized, or compensated me for the disruption. They also continued holding two outgoing transfers during the process. I have never had a history of fraudulent transactions. The few chargebacks I have experienced were either genuine customer mistakes or situations where I was the victim of customer fraud. In one case, the customer later admitted they were wrong and paid the money back. Despite this record, WeTravel has repeatedly held my funds for extended periods without providing a clear explanation. At the time of writing this review, approximately \*\*$500\*\* of my money has been withheld for more than a month. The client completed the retreat long ago, the services were delivered, and the money belongs to my business. I have repeatedly asked for an explanation and have not received one. Small businesses depend on predictable cash flow to pay employees, suppliers, taxes, rent, and operating expenses. Delaying legitimate payments without clear communication places the financial burden entirely on the merchant. After nearly two years using this platform, I have lost confidence in WeTravel. The recurring delays, poor communication, inconsistent customer service, and repeated issues involving withheld funds have seriously affected my business. I have submitted complaints to the Better Business Bureau and the Federal Trade Commission because I believe these concerns deserve attention. My request is simple: release the funds that belong to my business, or provide a clear and timely explanation for why they are being withheld. If your business depends on receiving payments quickly and having access to responsive customer support, I encourage you to carefully evaluate the risks before choosing WeTravel. My experience has shown a pattern of poor communication, delayed payments, and a lack of accountability that I cannot recommend to other business owners. Pros How easy it is for customers to make payments among others things, I was happy for a moment but then things started to go wrong Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM Jimena M. owner Sports ### "We TROUBLE" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 10, 2026 Terrible. This is the 3rd time I encounter a problem. They are Inoperative. They lack resolution in a timely manner, and meanwhile they keep your funds for multiple days, putting you in a very bad position with your client. Pros Nothing. They doesn't have customer service. When you reach a problem there is no one to talk to. They keep holding funds that belong to my travel agency. Be aware before bringing business to We TROUBLE. There are other platforms for travel business. Even NCT is better so imagine that Cons No customer service. You cannot reach anyone. You have to send an email to info and someone in China or Singapur or maybe India will reply one day, with a non sense template not addressing your concern. Switched from [Evolve](https://www.capterra.com/p/196480/Evolve/) During Covid times I shut down the agency after 20 years. When I reopened in 2022 it was an easy opening Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 19, 2026 Hello Jimena, Thank you for taking the time to share your feedback. We're sorry to hear that your experience hasn't met your expectations and understand how frustrating delays and unresolved issues can be, especially when they impact your business and your travelers. Providing timely and effective support is very important to us, and we'd appreciate the opportunity to better understand what happened and follow up on the concerns you've raised. If you're willing, please reach out to us at info@wetravel.com with some additional details so our team can review your case and work toward a resolution. We value your feedback and hope to have the opportunity to improve your experience. The Wetravel team SM Sherry M. Executive Manager Leisure, Travel & Tourism ### "WeTravel is continually growing into the perfect travel booking tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 28, 2026 Overall our company has been loving WeTravel. WeTravel has been continually growing and changing and listens to their customer's needs Pros Our company absolutely loves WeTravel for making it easy for our customers to pay, allowing us to build beautiful brochures and collect vital details at the time of booking. Customer Support from WeTravel for our company goes above and beyond. Cons Currently the cons of WeTravel include not being able to stop and save during the booking process, not having clear invoices that are fully customizable and confusion for booked customers to get into and alter their bookings. Switched from [Zoho Invoice](https://www.capterra.com/p/163114/Zoho-Invoice/) We still use Zoho Invoice for the presentation, but needed to add WeTravel for the brochure capability and accepting payments. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PB Paola B. Director Education Management ### "Very good platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 January 19, 2026 Very friendly platform. I like it, would like to be able to change all the prompts to spanish. Also the reports are excellent. Pros The way we can present our tri0s to clients, control of the trips. The booking process is very friendly. Cons The commissions are excessive, this is a recurring comment from the clients. It woulb be a 5 star platform if we could lowe these. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GG Guillermo G. CCO Leisure, Travel & Tourism ### "Great Experience with Strong Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 16, 2026 My overall experience has been very good. There are some tools that I haven’t used yet due to time constraints, but the support team has always been willing to help us achieve a better learning curve with the platform’s tools. Pros I like how it has evolved throughout 2025. It received many very good updates that improved the experience for all users, and the support service has also been excellent. Cons Overall, everything has been very good. Perhaps the exchange rates they apply to other currencies could be improved. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BA Beth Anne R. Director of Sales Leisure, Travel & Tourism ### "Success was in the Support!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 9, 2026 For our business it has certainly been a steep learning curve that would not have been as easy if it wasn’t for \[sensitive content hidden\] and the integration team support. I would have to say it has allowed us to grow our business faster but we could not have done it without the personal support. We are a small business with some unique needs that need some finesse. I would like to see the ability to add some more personalized features based on individual companies needs. Pros The ease of use and the responsiveness of the team when I need assistance. \[sensitive content hidden\] have always been quick to respond to make sure we can help our guests. Cons Some processes are not as intuitive as I would like nor as easily adapted to our specific business. But \[sensitive content hidden\] always help me understand the “How’s” and “Why’s” and that make it easier. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Marcus S. Office Manager Leisure, Travel & Tourism ### "Love WeTravel" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 2, 2026 I think it's amazing. Has made my job 1000% easier. I can't imagine booking travel any other way. Can't wait to see what 2026 has instore. Pros Fast, and extremely easy to use and setup. I believe Mali Colmenares has helped up big time. She's such a delight, wonderful, and so helpful! Cons Can't think of any to be honest. I think anytime I have an issue, I am able to find it in the help center, or reach out to Mali Colmenares and she is fast and responds quickly. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PV Paola V. Comercial manager Hospitality ### "the easy, truly and friendy payment app!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 29, 2025 We had a great relationship for five years. The staff have always been very responsive and helpful. It´s a great tool to receive money from abroad. Pros I like very much the new payment link option that the platform offers because it´s an easy and fast way to charge for special items, such as an extra night of accommodation or an airport transfer, without the necessity of creating a whole trip. Cons We had some problems with some clients choosing the wire transfer option, but they couldn´t finish the process. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PL Paola L. Co-owner Recreational Facilities and Services ### "Fantastic Human Resources" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 December 27, 2025 \[sensitive content hidden\] has been a pleasure to deal with. Always willing to respond our multiple questions and extremely kind. Pros Generally easy to use for both our staff and customers. Lovely staff to deal with. Nice interface design. Cons Missing other languages on the platform. High costs are associated with the overall expenses required to receive the money in our country. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 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