--- title: "WeTravel Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is WeTravel the right Tour Operator solution for you? Explore 528 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/163474/WeTravel/reviews/" page_type: "reviews" language: "en" --- WeTravel 4.8 (528) [View alternatives](https://www.capterra.com/p/163474/WeTravel/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of WeTravel Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews SM Sherry M Executive ManagerLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: More than 2 years. “Our company absolutely loves WeTravel for making it easy for our customers to pay, allowing us to build beautiful brochures and collect vital details at the time of booking. “ March 28, 2026 DM Daniel M Web and content managerLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: 6-12 months. “The only way to get 2, 3, 4, 5, 6, 7, 8, 9 is by setting it to “1” again. And that’s where the problem comes up: since the system presents options from 1 to 9, some clients—whether by mistake or intentionally—can still select “1” and end up paying the wrong rate (normally cheaper).“ September 25, 2025 BM Brian M PresidentHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “Their platform offers an intuitive interface that streamlines payments, itineraries, and communication, allowing us to focus on creating unforgettable experiences for our clients.“ December 22, 2025 BG Broc G Director and OwnerEducation Management, 2 - 10 employeesUsed the software for: 1-2 years. “Sometimes we will start students in the class and need to make booking and invoice and we are not able to with WT. “ December 16, 2025 KS Krystal S OwnerEvents Services, 2 - 10 employeesUsed the software for: 6-12 months. “My favorite thing is being able to offer payment plans and modify them as needed and also make custom payment plans for certain regaistrants if they need more time to pay for a trip.“ September 25, 2025 AC Andres C OwnerAlternative Medicine, 2 - 10 employeesUsed the software for: 1-2 years. “They have blocked transactions already on the way to the bank, denied me information from the bank where the dispute was done, sadly I had to file a report to the FTC and now taking legal action.“ October 17, 2024 BB Britta B trips managerNon-Profit Organization Management, 11 - 50 employeesUsed the software for: Less than 6 months. “I like that WeTravel provides payment plans and deadlines, provides fundraising options, handles follow-up reminders, collects all the funds, and can be easily transferred into our CRM system.“ April 1, 2025 JO Jackie O Graphics ManagerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: More than 2 years. “The accounting aspect of our company having to pay for the credit card fees on refunded participant tours is definitely a negative.“ March 3, 2025 ## Showing most helpful reviews Showing 1-25 of 528 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Gilbert J. Founder CEO Leisure, Travel & Tourism Used the software for: 2+ years ### "Grateful to Wetravel!" December 16, 2025 5.0 Working with \[sensitive content hidden\] has been excellent, she is a extremely knowledgeable and helpful with all the information to help us in every way and always available. thank you \[sensitive content hidden\] Pros We travel has been an excellent tool for our company and for our travelers, the software is extremely friendly to use, could create a full itinerary in 15 minutes which saves you so much time. Its a great value for money and the excellent and easy access to book , pay, transfer money and accept all methods of payment. Cons I have nothing to dislike at this point, everything has been positive and I like the continuously improvement to the software and possibilities. Switched from [Travefy Agent](https://www.capterra.com/p/148927/Travefy-Agent/) I didn't like the software and was not convinced Review Source SM Sherry M. Executive Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "WeTravel is continually growing into the perfect travel booking tool" March 28, 2026 5.0 Overall our company has been loving WeTravel. WeTravel has been continually growing and changing and listens to their customer's needs Pros Our company absolutely loves WeTravel for making it easy for our customers to pay, allowing us to build beautiful brochures and collect vital details at the time of booking. Customer Support from WeTravel for our company goes above and beyond. Cons Currently the cons of WeTravel include not being able to stop and save during the booking process, not having clear invoices that are fully customizable and confusion for booked customers to get into and alter their bookings. Switched from [Zoho Invoice](https://www.capterra.com/p/163114/Zoho-Invoice/) We still use Zoho Invoice for the presentation, but needed to add WeTravel for the brochure capability and accepting payments. Review Source AC Andres C. Owner Alternative Medicine Used the software for: 1-2 years ### "My Experience with WeTravel – Nearly Two Years of Delays, Poor Support, and Withheld Payments" July 28, 2026 1.0 \# My Experience with WeTravel – Nearly Two Years of Delays, Poor Support, and Withheld Payments I have worked with WeTravel for almost two years as a retreat organizer, processing thousands of dollars through their platform. Unfortunately, my experience has been consistently disappointing, and I can no longer recommend this company to businesses that depend on reliable payment processing. This is not based on a single incident. It is the result of repeated problems over a long period, including payment delays, poor communication, contradictory information, and a complete lack of accountability. One of the biggest issues is transparency. WeTravel's automated emails state that bank transfers generally take \*\*3–5 business days\*\*. However, when those days pass and you contact support, you may be told that the 3–5 business days only begin \*\*after an MT103 transfer document has been generated\*\*, effectively extending the waiting period well beyond what customers are initially led to expect. If this is the actual process, it should be disclosed from the beginning instead of providing misleading timelines. Customer support has also been extremely frustrating. Emails often go unanswered for days, even when the issue involves money that belongs to your business. Even in 2026, WeTravel still does not provide a customer support phone number. When thousands of dollars are involved, relying only on email is unacceptable. In my experience, agents have often provided inconsistent answers and seemed unable to resolve problems efficiently. One incident permanently damaged my trust in the company. A customer accidentally filed a chargeback because they did not recognize the transaction on their bank statement. Instead of first investigating the situation, WeTravel immediately threatened legal action unless I repaid the amount. I contacted my client directly, who confirmed it was an honest mistake and apologized. The issue was resolved because of my own efforts, yet WeTravel never acknowledged the unnecessary escalation, apologized, or compensated me for the disruption. They also continued holding two outgoing transfers during the process. I have never had a history of fraudulent transactions. The few chargebacks I have experienced were either genuine customer mistakes or situations where I was the victim of customer fraud. In one case, the customer later admitted they were wrong and paid the money back. Despite this record, WeTravel has repeatedly held my funds for extended periods without providing a clear explanation. At the time of writing this review, approximately \*\*$500\*\* of my money has been withheld for more than a month. The client completed the retreat long ago, the services were delivered, and the money belongs to my business. I have repeatedly asked for an explanation and have not received one. Small businesses depend on predictable cash flow to pay employees, suppliers, taxes, rent, and operating expenses. Delaying legitimate payments without clear communication places the financial burden entirely on the merchant. After nearly two years using this platform, I have lost confidence in WeTravel. The recurring delays, poor communication, inconsistent customer service, and repeated issues involving withheld funds have seriously affected my business. I have submitted complaints to the Better Business Bureau and the Federal Trade Commission because I believe these concerns deserve attention. My request is simple: release the funds that belong to my business, or provide a clear and timely explanation for why they are being withheld. If your business depends on receiving payments quickly and having access to responsive customer support, I encourage you to carefully evaluate the risks before choosing WeTravel. My experience has shown a pattern of poor communication, delayed payments, and a lack of accountability that I cannot recommend to other business owners. Pros How easy it is for customers to make payments among others things, I was happy for a moment but then things started to go wrong Review Source JM Jimena M. owner Sports Used the software for: 1-2 years ### "We TROUBLE" June 10, 2026 1.0 Terrible. This is the 3rd time I encounter a problem. They are Inoperative. They lack resolution in a timely manner, and meanwhile they keep your funds for multiple days, putting you in a very bad position with your client. Pros Nothing. They doesn't have customer service. When you reach a problem there is no one to talk to. They keep holding funds that belong to my travel agency. Be aware before bringing business to We TROUBLE. There are other platforms for travel business. Even NCT is better so imagine that Cons No customer service. You cannot reach anyone. You have to send an email to info and someone in China or Singapur or maybe India will reply one day, with a non sense template not addressing your concern. Switched from [Evolve](https://www.capterra.com/p/196480/Evolve/) During Covid times I shut down the agency after 20 years. When I reopened in 2022 it was an easy opening Review Source Response from WeTravel June 19, 2026 Hello Jimena, Thank you for taking the time to share your feedback. We're sorry to hear that your experience hasn't met your expectations and understand how frustrating delays and unresolved issues can be, especially when they impact your business and your travelers. Providing timely and effective support is very important to us, and we'd appreciate the opportunity to better understand what happened and follow up on the concerns you've raised. If you're willing, please reach out to us at info@wetravel.com with some additional details so our team can review your case and work toward a resolution. We value your feedback and hope to have the opportunity to improve your experience. The Wetravel team AO Adrian O. Marketing and Communications Manager Education Management Used the software for: 6-12 months ### "An Intuitive, Reliable, and User-Centered Platform for Travel Providers" December 19, 2025 5.0 Our overall experience with WeTravel has been excellent. As providers, it has simplified our internal workflows while greatly improving the user experience for our customers. From trip creation to checkout and payment management, everything feels well thought out and efficient. The platform continues to evolve, and the proactive communication and support from the WeTravel team, again, especially our collaborator \[sensitive content hidden\], make us feel supported and confident in using the platform long-term. Pros What we like most about WeTravel is how intuitive and powerful it is for both operations and the end user. The reporting tools are extremely useful and give us clear visibility over payments and performance. Creating both general trips and individual trips is simple and flexible, and the ability to add custom tasks and questions has significantly improved our user journey. These features make the checkout process on our website smooth, clear, and stress-free for participants. Managing the funds we receive is also very easy and transparent, which saves us a lot of time and reduces errors. On top of that, the constant and outstanding support from \[sensitive content hidden\] has been invaluable, she keeps us informed about important updates and improvements that could impact or enhance our operations. Cons Honestly, there is very little to dislike. Occasionally, some advanced features require a short learning curve at the beginning, but the support team and available resources make this easy to overcome. Additionally, while the reports are extremely useful, we would love to have more detailed breakdowns; such as dropdowns showing how many add-ons were purchased, rather than only total quote numbers. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) The fees and overall maintenance costs, as well as the opportunity for more robust website integration options. Review Source VR Verified Reviewer Owner Business Supplies and Equipment Used the software for: 2+ years ### "Long live the Wetravel" December 17, 2025 5.0 Dynamic and always growing, we look forward to having the supplier management process and other fetures Pros Perfect Customer Support and Payment Processing, now is time to develop the supplier management process Cons Sometimes the time to acquire a SEPA transfer is too long, maybe can be optimized 6 days is too many but it's a detail, Alternatives considered [Ezus](https://www.capterra.com/p/190113/Esus/) Reason for choosing WeTravel We choose to use Wetravel for payment process and we choose Ezus for supplier management process and reservation process...waiting that Wetravel have it Review Source BG Broc G. Director and Owner Education Management Used the software for: 1-2 years ### "Great customer service but doesn't work well for my needs" December 16, 2025 4.0 Excellent customer service, nice payment processing. The experience has been good, just wish I could make better use of the product. Pros payment processing is convenient for me. Customer support is also super helpful. Not sure if it has been helpful in my case to not send a link to book. Cons For my needs at least, not enough flexibility to do what I need to do. For example, the ability to book a date/program in the past. Sometimes we will start students in the class and need to make booking and invoice and we are not able to with WT. Not being able to separate customers by start date/event would also be super helpful for me. I realize we are using WT as it was not intended so it has been difficult and I still have to juggle WT and a separate CRM Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) I switched to GoHighLevel since I am unable to use WT as a stand alone Review Source Jenny Z. Tour Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "5 Stars, there is always tweaking to be done but that never ends....." August 20, 2025 5.0 Overall it has been really good. I have enjoyed working with (previously \[sensitive content hidden\] ) and now \[sensitive content hidden\] , they are both very easy to get along with which makes meetings with them enjoyable. So any issues that I have flagged, I feel like I have been heard and they have been dealt with quickly. Pros WeTravel is very clean and easy to use. It is simple to use from the back side even as a complete novice. Whenever I have had a question, the Team at WeTravel have been fast to respond and have been very helpful. Booking meetings with them is also uncomplicated. Cons I haven't enjoyed repeatedly inputting questions into the participant section. After over 200 tours this year, I can do it with my eyes closed at this point. I have flagged this and Nik has found a work around for me to help with this tedious part. Switched from [Regiondo](https://www.capterra.com/p/148394/Regiondo-Pro/) This makes more sense. Everything is together in one place Review Source Joseph V. President Executive Office Used the software for: 1-2 years ### "STAY AWAY! They don't release funds!" July 16, 2025 1.0 Pros The trip platform is nice and easy to work with. I wish I could say the same for the main office who runs the actual company. Read our cons section below. Cons Payments and main customer service is horrible. It took days which turned into a week plus to have accounts verified. Eventually we had to refund customers and go with a different platform. Switched from [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Because WeTravel is unprofessional and I would HIGHLY tell anyone to avoid them. Review Source CB Cami B. Owner Alternative Medicine Used the software for: 1-2 years ### "Easy to use group travel management" July 28, 2026 4.0 Wetravel is great but them holding all funds was a bit excessive and made down payments on group travel experiences a bit more challenging. Pros I liked that WeTravel was easy for clients to navigate, and automated so much of the group travel process. Cons I didn’t love that it held ALL funds until after the group trip as well as had me wait so long to receive them. Review Source Response from WeTravel September 9, 2026 Hello Cami Thank you so much for taking the time to share your experience! We're really glad to hear that you found WeTravel easy for both you and your travelers to use, and that our automation helped simplify managing your group trip. We also appreciate your feedback about payout timing. We understand how important cash flow is. Our payout schedules and review processes are designed to align with industry regulations and compliance standards, helping us maintain a secure and reliable payment experience for both organizers and travelers. Your feedback is incredibly valuable, and we'll be sure to share it with our team as we continue looking for ways to improve. Thanks again for choosing WeTravel, and we hope to be part of many more successful trips! TP Terry P. Partner Leisure, Travel & Tourism Used the software for: 2+ years ### "Almost perfect" December 5, 2024 4.0 You guys do your job well. You're responsive to problems when they occur, which is rare. Any movement on the invoice front? I'm a broken record here but I'm gonna keep skipping until it's fixed. Pros Great job keeping track of our booking forms. One improvement I'd like to see since you keep track of people's email, is to remember the data that they entered on the booking form which changes little from booking to rebooking. This way upon re-booking most fields will be pre-propagated like their passport number, their birthdate, their phone number, of course they have an opportunity to update anything as needed. Cons Invoices, invoices, invoices. I need to be able to create an invoice. It's very trying for me to take the data and build an invoice. It should be a click of a button. That's your biggest downfall. Without an invoice if you could at least let us delete that information (I mean old information that's no longer pertinent) to keep track of what is due. Clients are confused when there are changes and it confuses me at times as well. I don't have an hour to put into correct and everything to make sure it's 100% right. Switched from [Checkfront](https://www.capterra.com/p/99249/Checkfront/) You break out the credit card fees. This alone saved us a lot of money. Review Source EG Elisabeth G. CEO Leisure, Travel & Tourism Used the software for: 2+ years ### "WeTravel is a MUST for international travel companies" December 9, 2024 5.0 We're extremely happy with WeTravel and would recommend it to everybody in the international travel business, there are so many ways you can benefit from the platform! Pros WeTravel solved all of our needs. I love their flexibility and how it adapts to our needs. Also the very proactive approach of the team to constantly improve their tools and features. Definitely 10 / 10! Cons The only con I can think about is that I have not found it earlier! Alternatives considered [Easol](https://www.capterra.com/p/218665/Easol/) Reason for choosing WeTravel seemed te be more flexible in the backend. liked US focus better. Review Source KS Krystal S. Owner Events Services Used the software for: 6-12 months ### "Travel Made Easy" September 25, 2025 5.0 Overall I really love and recommend WeTravel. They continue to add value to their paid subscription but still offer immense value for their free version. It is very user friendly and easy to integrate with other software. Pros I had previously been using the free version of this product but recently decided to get the paid version to have access to more tools. I like that this website is very user friendly and easy to learn about all the tools it offers and help you integrate it into your event. I like how your events can all have the same flow and layout as your other events while still being able to customize them. My favorite thing is being able to offer payment plans and modify them as needed and also make custom payment plans for certain regaistrants if they need more time to pay for a trip. WeTravel also makes it easy to share your event link and promote it seamlessly. Cons As a new user WeTravel has a policy that funds are not availible until after my event and it was kind of difficult to get approved prior to me having my LLC and my account it still pending full approval. I do however understand why they do this, I would have liked to have known that before as for most travel events there can be upfront costs and having access to that money would be beneficial. I would also like to be able to add videos to my event page. Review Source JL Julia L. VP, Operations Sports Used the software for: 2+ years ### "A Trusted Partner for 8+ Years of Seamless Travel Booking" July 7, 2025 5.0 We’ve been using WeTravel for over 8 years, and it has consistently provided a simple, reliable, and professional booking platform for our travel packages. The platform has grown with us, evolving in ways that continue to meet our needs and improve the experience for both our team and our guests. We truly can’t recommend WeTravel enough — it’s an essential part of our business success. Pros Creating new trips is incredibly simple, which makes managing our offerings so much easier. The platform is intuitive and user-friendly — not only for us as organizers but also for our customers, who consistently comment on how smooth the booking process is. One of the things we appreciate most is how the WeTravel team is always improving the interface with thoughtful updates that truly enhance the user experience. A special shoutout to our rep, \[sensitive content hidden\], who has been nothing short of amazing! She's incredibly responsive, knowledgeable, and genuinely supportive — a true asset to the WeTravel team. Overall, WeTravel has streamlined our operations and helped us deliver a seamless, professional experience to our travelers. Highly recommended! Cons While overall our experience with WeTravel has been very positive, there are a few areas with room for improvement. Some features could benefit from more customization options to better fit the unique needs of different types of trips. Some examples of updates we would benefit from are: real-time data shown in dashboards or weekly reports of new bookings, an application for users to pull up their profile on their mobile device, etc. Additionally, occasional updates can create minor learning curves for our team, though the support we receive (especially from our rep, \[sensitive content hidden\]) helps ease that transition quickly. Review Source MS Marcus S. Office Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Love WeTravel" January 2, 2026 5.0 I think it's amazing. Has made my job 1000% easier. I can't imagine booking travel any other way. Can't wait to see what 2026 has instore. Pros Fast, and extremely easy to use and setup. I believe Mali Colmenares has helped up big time. She's such a delight, wonderful, and so helpful! Cons Can't think of any to be honest. I think anytime I have an issue, I am able to find it in the help center, or reach out to Mali Colmenares and she is fast and responds quickly. Review Source CD Catherine D. UK Representative Leisure, Travel & Tourism Used the software for: 1-2 years ### "Highly Recommended To Benefit Tour Operators and Clients" March 5, 2025 5.0 It has been a massive help in reducing the amount of administration involved in booking clients and keeping track of them. \[sensitive content hidden\] who persuaded us to join WeTravel and \[sensitive content hidden\] who has been our account manager, have been so helpful. I love the way that they can quickly produce personalised training videos whenever I need help in doing something with our tours on WeTravel. And they have been so helpful all along, from day 1 until now (more than one year later). Payments have been easy and it has really been a pleasure working with WeTravel. Pros That clients are able to pay by credit card so they feel a lot more confident about signing up for a trip and paying their deposit. Cons So far everything has gone very smoothly and no hiccups. Review Source CG Cindy G. Founder Consumer Services Used the software for: 6-12 months ### "WeTravel promoter!" December 14, 2025 5.0 Other than the one con listed above, I am so happy with the product and people and have recommended to others. Pros It’s a easy to use, great customer support—fantastic actually—and such a professional look at feel on the public side. Cons That they wouldn’t give me any of my money until after a trip. That really squeezes young, cash-poor businesses trying to grow. Essentially I have to choose from requesting checks, or paying up front for everything, which would be 20-30k per trip! Review Source MY Mateo Y. Sales Manager Hospitality Used the software for: 2+ years ### "GREAT EXPERIENCE WITH WETRAVEL!" April 22, 2025 5.0 Pros WeTravel is an easy and effective way to organize payments and tours for all our passengers. Cons We have liked our experience overall, maybe the only change would be a more direct way to delete past tours. Review Source JO Janel O. Owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "OpekaFit WeTravel Review" March 7, 2025 5.0 My account manager, \[sensitive content hidden\] , responds quickly to any requests and is personable, knowledgable and easy to work with. Pros Ability to sign waivers and ease to create new trips and copy existing trips. Cons Inability to add images to participant messages. I would also like to see all automated emails sent to participants and have more marketing support and better tools. Review Source PS Patricia S. Managing director Leisure, Travel & Tourism Used the software for: 2+ years ### "Deluxe Latinoamérica experience" March 28, 2025 4.0 It is good, quick and easy to do. We can add pictures Pros It was a solution for us to charge with credit card. It is easy and quick. The itineraries are nice Cons sometimes the cost is high and is very difficult to send money to suppliers not clients of WT. we can’t charge only for flights Review Source LT Laura T. Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Helpful Account Manager " March 13, 2025 5.0 Very good. Enjoy the instant whatsapp communication Pros Tailoring the product for bespoke packages Cons The calendar does not display real bookings , only shows what tours are open for purchase. Switched from [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/) They were expensive and so we switched mmmmm Review Source LB Lisa B. Retreat Facilitator, Yoga Teacher and Part Time University Lecturer Health, Wellness and Fitness Used the software for: 6-12 months ### "Great customer service and user friendly system" March 9, 2025 5.0 Very happy with the service and function of the system Pros Supplier transfers, payment plan option for participants, easy to design sales page, payment email reminders and review emails post retreat. That there is a WeTravel representative assigned to us and that they were available when I needed a question answered. Assigned to me is \[sensitive content hidden\]. She very thorough and helpful. Cons Nothing, we're happy with all the features and the customer support. Review Source JW John W. President Consumer Services Used the software for: 1-2 years ### "We Travel-helps our office obtain and retain business" November 28, 2024 5.0 Overall happy with the product and the support from our Team Lead \[sensitive content hidden\] Pros Customizeable and professional product. We Travel has been critical in helping us aquire commercial clients for incentive travel. Cons Complicated when it comes to changing or adding banking info. Support contacts are not consistant. There can be multiple responders across the US so continuity is cumbersome when dealing with the few issues we experienced. Review Source BS Brian S. President Hospitality Used the software for: 1-2 years ### "User Review" March 15, 2025 5.0 Quite good, a bit expensive but works very well. Pros Very easy to use, the layout is extremely clean and I've never had a complaint from a user in two years. Cons No way to send links to pay for people who have paid a deposite Review Source JD Jeanette D. Director of Operations Music Used the software for: 6-12 months ### "WeTravel Support is Great!" January 16, 2025 4.0 wanted to take a moment to recognize \[sensitive content hidden\], our account manager, for the exceptional support she has provided. \[sensitive content hidden\] consistently demonstrates professionalism, responsiveness, and patience in every interaction. Her thorough approach ensures that all details are addressed, and her commitment to great customer service truly stands out. I feel fortunate to have \[sensitive content hidden\] as a part of our team, and her efforts are truly appreciated. Thank you for providing such excellent service! Pros WeTravel is an intuitive system and makes it easy to use. Cons Does not offer client facing capabilities to download a reservation confirmation or status of a customers account. If I have multiple week packages, I'm unable to transfer one reservation to a different week. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.