# Page 3 | WeTravel Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is WeTravel the right Payment Processing solution for you? Explore 524 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/163474/WeTravel/reviews --- WeTravel 4.8 (524) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of WeTravel ## Showing most helpful reviews Showing 51-75 of 524 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AS Adrien S. Tourisme Hospitality Used the software for: 6-12 months ### "WeTravel avis" October 9, 2025 5.0 Nous utilisons WeTravel depuis plusieurs mois pour la gestion des paiements de notre agence de voyages, et nous en sommes très satisfaits. La plateforme est fluide, intuitive et fiable — les paiements se font facilement, ce qui simplifie grandement la relation avec nos voyageurs. En cas de question ou de petit souci, le service client se montre toujours très réactif et efficace. Mention spéciale à Daniela, qui assure un suivi personnalisé et professionnel de notre compte : c’est un vrai plus d’avoir un interlocuteur aussi attentif et disponible. Pros La facilité et la fluidité des paiements, tout est clair et rapide pour nos voyageurs. Merci à Wetravel. Cons Trop de messages automatiques envoyés aux clients après la finalisation du service. C’est dommage pour l’utilisation client Review Source ET Esther T. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Good booking platform for small tour operator with unique packages." March 10, 2025 5.0 Being a beginner and having very specific needs, the platform is a very good starting point for me. Improvements are possible, but the team is very open to discuss feature requests. Pros Personal contact and support is outstanding. It has been the only tool so far that allows me to create bookable experiences for customised packages. Integrated support for all sorts of currencies and payment methods. Cons I wish transaction fees would be cheaper. Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing WeTravel I am a small tour operator with many customised packages, Hardly anything is "off the peg". I needed flexibility, and easy payment system, that was not too expensive, easy to use and to setup. An easy enough integration/link into my website. I had a great intro and support by the main Sales representative. Review Source EG Elisabeth G. CEO Leisure, Travel & Tourism Used the software for: 2+ years ### "WeTravel is a MUST for international travel companies" December 9, 2024 5.0 We're extremely happy with WeTravel and would recommend it to everybody in the international travel business, there are so many ways you can benefit from the platform! Pros WeTravel solved all of our needs. I love their flexibility and how it adapts to our needs. Also the very proactive approach of the team to constantly improve their tools and features. Definitely 10 / 10! Cons The only con I can think about is that I have not found it earlier! Alternatives considered [Easol](https://www.capterra.com/p/218665/Easol/) Reason for choosing WeTravel seemed te be more flexible in the backend. liked US focus better. Review Source LS Leslie S. Owner, administrative Leisure, Travel & Tourism Used the software for: 2+ years ### "Amazing platform, highly recommended! " December 7, 2024 5.0 It has been an amazing experience especially after being hacked on PayPal 2 years ago! They have the worst customer service ever. Wetravel has AMAZING customer service! fast responses and real people available. You have one agent for your company and thats priceless. Pros The staff is incredible. It's very reliable service and we can pay directly to suppliers. Cons It could always be a lower fee. It would be great if the PDF file you can download could have more design options. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/)[Venmo](https://www.capterra.com/p/222572/Venmo-/) We were hacked on PayPal and had a terrible customer service experience. Wetravel had a better customer service. Las Torres company which we work with had WeTravel too and that gave us the confidence to switch finally. Review Source AC Andres C. Owner Alternative Medicine Used the software for: 1-2 years ### "We Travel, the chargeback criminal" October 17, 2024 1.0 Very unsafe and unclear. Also some CSR guys are pretty aggressive on the emails. Cons I would not recommend using We Travel, I have used them for a year and moved over 100K, and when there was a chargeback from an unhinged client of only $1000USD, I asked for help on how to make the case, but they didn´t help or provide any support over the phone. They will treat you like a thief and threaten you a legal action immediately if you don´t pay for the chargeback right away, no matter what. So you are paying them a big percentage of your earnings and they are not even helping you, the emails from the complaints department were never signed, no name on the email you don´t know who you are speaking with. They have blocked transactions already on the way to the bank, denied me information from the bank where the dispute was done, sadly I had to file a report to the FTC and now taking legal action. The person who made the chargeback is committing fraud and the person using the services and then because very violent on our premises, that´s why she was asked to leave. In the beginning, they will even find a representative that speaks your language to get you to get their services, this person will promise you everything and support you all the time in all ways possible, even WhatsApp audios and such. Later on, they won´t even allow me to have a phone call with them as emails are quite limited for something so serious. They never cared to give me their opinion on the material I was sending, it´s like they don´t care to have a chargeback and the way they work is all sketchy. In my opinion, We Travel takes advantage that people are in different countries and laws don´t apply across countries so they can´t be held to the authorities so easily. Look if you have a company go to your preferred bank and ask for the payment link service, it´s much more efficient and cheap and you can make claims in your own bank with your own laws. This company is really not trustworthy, we travel is very unsafe actually. Alternatives considered [TravelBank](https://www.capterra.com/p/170784/TravelBank/) Reason for choosing WeTravel Not anymore I will not be using them from now on. Review Source Response from WeTravel October 31, 2024 Thank you for taking the time to share your experience, and we sincerely apologize for the frustration you faced during the dispute process. When a dispute is raised, our team promptly gathers all relevant evidence from the trip organizer. This information is then submitted to the respective bank, which ultimately makes the final decision on the dispute. While WeTravel helps facilitate the process and advocates for a fair outcome based on the agreed terms, the resolution is ultimately determined by the customer's bank. We strive to make this process as transparent and efficient as possible. For further details on how disputes are managed, you can review our policy here: https://help.wetravel.com/en/articles/1687811-how-does-wetravel-handle-disputes Our dispute team is also available via the email for further assistance and guidance. We sincerely regret any inconvenience this may have caused and appreciate your understanding. The WeTravel Team Julian M. Managing Director Transportation/Trucking/Railroad Used the software for: 2+ years ### "Guaranteed success with WeTravel" January 23, 2025 5.0 If there were 10 stars, I would give it 10. Everything has worked very well since I have been a customer. If you work in tourism, I highly recommend this platform. Pros Amazing payment platform. I have been using it for many years and I am very happy with all the progress it has shown since I started until today. Cons Nothing in particular, as the years went by it improved day by day. I have participated in several talks to see how we could improve the service and they have succeeded. Review Source MS Marcus S. Office Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Love WeTravel" January 2, 2026 5.0 I think it's amazing. Has made my job 1000% easier. I can't imagine booking travel any other way. Can't wait to see what 2026 has instore. Pros Fast, and extremely easy to use and setup. I believe Mali Colmenares has helped up big time. She's such a delight, wonderful, and so helpful! Cons Can't think of any to be honest. I think anytime I have an issue, I am able to find it in the help center, or reach out to Mali Colmenares and she is fast and responds quickly. Review Source PB Paola B. Director Education Management Used the software for: Less than 6 months ### "Very good platform" January 19, 2026 5.0 Very friendly platform. I like it, would like to be able to change all the prompts to spanish. Also the reports are excellent. Pros The way we can present our tri0s to clients, control of the trips. The booking process is very friendly. Cons The commissions are excessive, this is a recurring comment from the clients. It woulb be a 5 star platform if we could lowe these. Review Source Damien S. Owner and Operator Leisure, Travel & Tourism Used the software for: 6-12 months ### "I would 100% choose WeTravel" January 23, 2025 5.0 I cannot fault the program or the people. Pros I had been looking for a secure and easy to use online booking system for my travel business. I was recommended WeTravel and I can say categorically it was the absolute right choice for Poland At War Tours. All the features work as they should and the team are so friendly and responsive. Cons Like many online products there can be bugs that you need to iron out and learn how to use. But once you get the hang of it, you wonder why it was ever confusing :-) You also get to play with the system and get things just right before launching. This cuts out any end user issues. Review Source DE Daniel E. Contador Público y Hotelero Hospitality Used the software for: 6-12 months ### "Nueva forma de generar ingresos " December 17, 2025 5.0 Es una plataforma que encajó bien en la situación económica actual que vive nuestro país para captar dólares americanos Pros Que es práctico y fácil de usar para generar reservas para que el pago sea más cómodo La atención y soporte inmediato de la administradora de cuenta "\[contenido sensible oculto\] " Cons En dos oportunidades por razones que después lo aclaramos no pudimos realizar dos transacciones de cobro Mejorar la atención oportuna por parte de soporte 24/7 Review Source PL Paola L. Co-owner Recreational Facilities and Services Used the software for: 1-2 years ### "Fantastic Human Resources" December 27, 2025 5.0 \[sensitive content hidden\] has been a pleasure to deal with. Always willing to respond our multiple questions and extremely kind. Pros Generally easy to use for both our staff and customers. Lovely staff to deal with. Nice interface design. Cons Missing other languages on the platform. High costs are associated with the overall expenses required to receive the money in our country. Review Source JS Jill S. Office Adminstrator Religious Institutions Used the software for: 1-2 years ### "WeTravel, Faith Based Travel Company" December 13, 2024 5.0 Love them. They are responsive, trustworthy, and an amazing tool for us. Pros WeTravel freed up so much of my time managing our groups we take overseas. It also helped free up my mind since I had an acccurate way to receive traveler details and upgrades. It has been a game changer for us. I recommend it all the time to people in a field like ours. Brandon Hartman is our contact there and he is always there to help and take suggestions. They have taken our suggestions to heart and many of them have been worked in to the platform. Thanks WeTravel! Cons Sometimes there are limits of what can be done, but they are working on expanding those limits! Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) We were buidling our own invoices and tracking through excel. This is so much easier! Review Source LP Luisa P. Buru Hospitality Used the software for: 1-2 years ### "We travel información " October 8, 2025 4.0 En general es un buen producto permite recibir los pagos internacionalmente sin tener mas mediadores Pros La facilidad con la que se crean los links de pago, pues se pueden enviar los links muy rapido al cliente Cons Que se suele cerrar muy rápido la sesión al momento de abrir la aplicación y entiendo que por seguridad es importante pero a veces es tedioso Review Source MR Marianna R. Travel Assistant Leisure, Travel & Tourism Used the software for: Less than 6 months ### "We Travel Newbie loves We Travel!" January 21, 2025 5.0 We have had a great experience with We Travel and recommend it to anyone wanting to have a great presence on the web for your trips and a powerful website that can streamline your business and save time also. Pros We started with We Travel in December. We started working with \[sensitive content hidden\] who helps with new accounts and she was super helpful in guiding us and helping us get off the ground with We Travel. We were a bit nervous when we transitioned to \[sensitive content hidden\], our new account manager but \[sensitive content hidden\] didn't miss a beat! She has been so helpful in answering our questions quickly and providing us with solutions that have saved us time in the end. Her experience with We Travel as a travel agent prior to joining the We Travel team has been invaluable. She understands where we are coming from and directs us with helpful suggestions. She is professional and personable, which I so appreciate! I'm excited about our future with We Travel as we become more comfortable with it and continue to learn all that it can provide for us. With \[sensitive content hidden\] an email away, I know things will go smoothly! Cons Nothing! It is great! I have been pleased with everything. Review Source RH Rubén H. Jefe de Tesorería Hospitality Used the software for: 2+ years ### "Excelente experiencia." December 18, 2024 5.0 Una experiencia completa, tanto el servicio al cliente como la utilidad del portal. Pros Lo que más me gusta es el tiempo de respuesta que tienen sus soportes, tanto los ejecutivos directos, como las demás areas. Cons Las tarjetas de crédito que fueron eliminadas deberían volver, era un plus para su organización. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) Por el servicio a clientes, la respuesta de la otra plataforma era muy lenta y poco eficaz. Review Source MY Mateo Y. Sales Manager Hospitality Used the software for: 2+ years ### "GREAT EXPERIENCE WITH WETRAVEL!" April 22, 2025 5.0 Pros WeTravel is an easy and effective way to organize payments and tours for all our passengers. Cons We have liked our experience overall, maybe the only change would be a more direct way to delete past tours. Review Source MP Miguel P. manager Translation and Localization Used the software for: 2+ years ### "Excellent Booking Platform!" January 22, 2025 4.0 Is good but the needs to be more languages, allowing customers the booking process in their native language. Pros Clear booking process easy steps, so far no bugs reported by our customers, everything working smooth. Cons Google search for booking plugin WordPress Switched from [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Overprice costing almost twice the WeTravel price Review Source hV hector V. Turar S.A. Leisure, Travel & Tourism Used the software for: Less than 6 months ### "La mejor plataforma de cobros y transferencias" December 23, 2025 5.0 desde el comienzo fue positiva la experiencia, nos asesoraron en todo el proceso de registro de la cuenta. Maria Colmenares nos ayuda con cada duda que surge dentro del equipo Turar S.A. Pros la facilidad para conectar con alguien que nos brinda asistencia en todo momento, nos enseña todos los recursos disponible de la plataforma que son muchos y medida que mas conocemos vemos mas potencial. las transferencias de dinero a nuestros proveedores que también están en la plataforma es una ventaja importante. Cons por el momento no encontramos contras. lo que se puede mejorar, podría ser una mejora en el tema de publicidad para poder llegar a mas proveedores. Review Source SG Susan G. Owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "A Happy Customer" March 11, 2025 5.0 Very easy to learn and to get started. Great payment options. Fabulous account rep on hand to help out. Pros Honestly, there are a lot of great features but the most important thing for me is to have an account rep who I can rely on to answer questions and help troubleshoot where needed. My account representative\[sensitive content hidden\] is fantastic. Cons I have started using it for my day tours and it lacks some features for that tour. One example is that if there are 10 guests on the tour, it requires individual information for each guest rather than allowing one person to sign up for everyone. Review Source CG Cindy G. Founder Consumer Services Used the software for: 6-12 months ### "WeTravel promoter!" December 14, 2025 5.0 Other than the one con listed above, I am so happy with the product and people and have recommended to others. Pros It’s a easy to use, great customer support—fantastic actually—and such a professional look at feel on the public side. Cons That they wouldn’t give me any of my money until after a trip. That really squeezes young, cash-poor businesses trying to grow. Essentially I have to choose from requesting checks, or paying up front for everything, which would be 20-30k per trip! Review Source JO Janel O. Owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "OpekaFit WeTravel Review" March 7, 2025 5.0 My account manager, \[sensitive content hidden\] , responds quickly to any requests and is personable, knowledgable and easy to work with. Pros Ability to sign waivers and ease to create new trips and copy existing trips. Cons Inability to add images to participant messages. I would also like to see all automated emails sent to participants and have more marketing support and better tools. Review Source RN Rebecca N. Owner Professional Training & Coaching Used the software for: 6-12 months ### "I will always use WeTravel - exceptional. " January 22, 2025 5.0 Wonderful experience, they spent time and effort to ensure I understood how the platform worked so that I could provide a completely professional experience to my clients. Pros So easy, incredibly helpful, they took the legal headache out of my trip. Cons I think that the paid tiers can be expensive. Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing WeTravel better communication and understanding of my business Review Source sQ shad Q. owner Hospitality Used the software for: 6-12 months ### "use wetravel" March 10, 2025 5.0 excellent. would recommend. great fr small travel businesses like mine. Pros easy to use, love that i can pass processing fees to custmers, love the itnerary and trip pages, love the payment processing back end, great customer service too Cons i dont like that the My Trips pagehas active links for the titles of each trip that tkes you to teh previoew of the trip. The titel fo the tripa nd photo, when clicked, take you to the trip page as a potential custoemr would see it. The link shjould rahter take you to the manage trip page. and the manage trip button should be a preview button. Switched from [Eventzilla](https://www.capterra.com/p/117828/Eventzilla/) its better. this is getting tom be a really long survey. Review Source DM Deirdre M. Owner Hospitality Used the software for: 6-12 months ### "Excellent product and service" February 4, 2025 5.0 It has been excellent. \[sensitive content hidden\], the representative who has worked with me has been SO helpful every step of the way. He has answered my questions promptly and kept up with me on a regular basis to help me get it all going. Pros The ease with which it allows me to design and promote my tours. It saves me hours and looks so much better than what I could do myself. Cons That I couldn't upload a picture of a route map - only a link. Review Source KB Kaina B. Agencia de viajes Leisure, Travel & Tourism Used the software for: 2+ years ### "La mejor plataforma de pagos del mundo." January 22, 2025 5.0 Eficiente, rapido y sobre todo seguro, estoy muy feliz con la experiencia en esta plataforma Pros Su agilidad para recibir pagos y cobros desde cualquier parte del mundo Cons No hay nada que no me haya gustado, ya que es una plataforma súper eficiente Review Source Talk to a Capterra advisor for free and get results within 15 minutes.