# Page 6 | WeTravel Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is WeTravel the right Payment Processing solution for you? Explore 524 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/163474/WeTravel/reviews --- WeTravel 4.8 (524) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of WeTravel ## Showing most helpful reviews Showing 126-150 of 524 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AA Albert A. Tour Operator Marketing and Advertising Used the software for: 6-12 months ### "Excellent Experience" January 27, 2025 5.0 Its the ideal payment gateway for my customers Pros It offers a secure and convenient payment gateway for customers Cons I'm still trying to understand all its features Review Source AC Adriana C. Travel designer Leisure, Travel & Tourism Used the software for: 6-12 months ### "We travel por Adriana " January 24, 2025 5.0 Me gusta mucho tener esta opción sencilla y rápida para el pago de mis clientes Pros Es muy fácil de usar y muy versátil, los clientes agradecen mucho esta opción Cons No tengo quejas hasta ahora porque me ha funcionado muy bien Review Source FC Fanny C. Executive Director Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Experiencing WETRAVEL as a Golf Tour Operator" February 10, 2025 5.0 So far so great, I enjoy the product and look forward to learning more about the possibilities Pros WETRAVEL is easy to set-up, user-friendly, and our account manager is great. Cons Elevated credit card and wire transfer fees, It would be great to reduce those. Review Source MB Mark B. Director of Marketing Sports Used the software for: Less than 6 months ### "WeTravel makes Traveling Simpler" August 26, 2024 5.0 It's been great. Everyone at the team has been very prompt with their communication, helpful with their knowledge, and pleasant to work with. I'd also like to give a shout out to \[sensitive content hidden\], as our account manager she has been stellar with assisting our team. Pros The itinerary process is very intuitive. The leads tracking system through the brochure feature has also been very helpful. I would also add the speed for you can create invoices for clients has proved to be very useful for our team. Cons There is not a library of itinerary events. It would be great if you could save certain itinerary days and add them to any itinerary. Review Source RD Renato D. CEO Leisure, Travel & Tourism Used the software for: 1-2 years ### "Outstanding Service and Seamless Booking Experience" July 4, 2024 5.0 I had an excellent experience with WeTravel! The booking process was incredibly straightforward and user-friendly. All the information I needed was clearly presented, and the platform made it easy to complete my booking. The customer service team was exceptional, providing prompt and helpful responses to my questions. The payment process was seamless, and I appreciated the immediate confirmation and detailed voucher sent via email. Overall, WeTravel exceeded my expectations and made my travel planning stress-free and enjoyable. Pros WeTravel made booking our tour incredibly easy and efficient. The platform is user-friendly, and all the necessary information was clearly presented. Their customer service is outstanding, providing prompt and helpful responses to all our inquiries. The payment process was smooth, and we received our booking confirmation and voucher immediately. Cons Honestly, there was nothing I disliked about WeTravel. The entire experience from booking to the actual tour was seamless and enjoyable. Do Review Source Louisa C. Customer Success Manager Retail Used the software for: Less than 6 months ### "WeTravel makes travel booking fun for employees!" August 31, 2024 5.0 WeTravel is incredible tool which allowed for a more enjoyable booking process for my team members, as well as more detailed, fun to digest information about the travel options Pros Made travel booking enjoyable for my team members rather than the typical confusing stressful process, allowed for customizable booking pages which were aesthetic and fun Cons No straightforward, simple way to allow employees to chat between once another, propose travel plans, and merge their travel itineraries Switched from [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) More complex to learn how to use, was clunky and confusing to employees Review Source VK Vera K. Sales manager Consumer Services Used the software for: 6-12 months ### "Will keep using WeTravel for sure!" December 13, 2024 5.0 Good, I like the platform and it for sure helps us manage our trips with an international client base Pros The easiness of offering various payment methods to clients from different countries Cons nothing that comes to mind at the moment. Review Source MP Monica P. Licenciatura Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Buena agencias de Florencia" July 10, 2024 5.0 Nos ha gustado mucho por que así podemos hacer pagos mas eficientes. Pros Nos ayuda mucho por su practicidad y ha sido un buen servicio, Florencia esta al pendiente y nos ha ayudado en todo. Cons Todos nos ha gustado hasta el momento. Gracias Review Source FT Frances T. Owner Bus Tour Travel Company Events Services Used the software for: Less than 6 months ### "Reduced work hours" June 12, 2024 5.0 I didn't know it was possible to have so much free time in this industry. We travel has taken so much work off of me from processing to placing payments, etc back in the hands of our customers. Pros Ease of use for customers and for myself! Cons The fee is higher than others in the industry but the amount of man-hours saved has been invaluable! Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Too much hands-on work on our end with invoicing, booking, etc... Review Source mE melissa E. Supervisor Wholesale Used the software for: 1-2 years ### "Soy Adminitrador " June 14, 2024 5.0 Super sencillo de configurar, me gsutaria tener mas tiempo para explorar mas opciones que pudiera utilizar Pros Sistema de Pago super amigable, con nuestros clientes Cons los clientes de habla hispana siempre nos pregunta si lo podemos enviar en español Review Source VO Victor O. Marketing Manager Sports Used the software for: Less than 6 months ### "WeTravel Review" May 10, 2024 5.0 Pros Easy to use. Easy to get payed. Easy for the customer to buy travel packages. Cons No multilingual function is available, so you have to create packages in different languages if needed. Review Source CK Christine K. Creator Online Media Used the software for: 6-12 months ### "Easy for a first timer, low fees, supportive, Love it" September 1, 2023 5.0 Its made me look and feel smarter and professional. LOL. Figuring out how to be a tour operator is crazy work, so it was nice that this platform was pretty straightforward. It had everything I could think of wanting in a standard and slightly customizable way but not so customaizable that I'd get lost. It kept me from overthinking and over tweaking things. Mostly, it did exactly what I needed it to in providing a professional payment processing experience to customers and then having the lowest fees of all the softwares. Pros The ease of learning this platform was a huge asset as I juggle a lot as a solo entrepreneur. The low fees and Stripe implementation I love and it's made collecting and processing a payment worlds easier than I thought it would be . Cons I don't likke that you have to run your first tour and get reviews to be vetted. Initially, I wasn't crazy that the reviews need to exist on WeTravel and so we must direct customers there, when it would be more profitable to have them else where. I'm glad I'm not a tour operator who needs reviews on Trip Advisor b/c this would've boned me. There's small tweaks in the platform which weren't obvious to me that I had to email customer support to ask how it works. However, customer support is very responsive and often I got a response in good time. Reason for choosing WeTravel WT was quickly responsive to my interest and I didn't need to wait for customer service to respond for me to sign up and look into features. I didn't like that FH had that wait period bar entry. It felt secretive and like I had to wait for someone to sell me on something. WT was like-- come on in!!! Review Source DE Dario E. Administrator Health, Wellness and Fitness Used the software for: 6-12 months ### "Excelent service, great support colaborators" May 23, 2024 5.0 Really good experience!! Pros The thing I most like it about WeTravel is the support system. All the people are really helpful, which is really useful. In my case, I am working with \[sensitive content hidden\], a really supportive and always ready to help account manager. Cons The fees are bigger than ideal. Review Source JN Jackie N. Founder, Podcaster, Trip Leader Leisure, Travel & Tourism Used the software for: 2+ years ### "WeTravel is an absolute game changer!" October 27, 2023 5.0 My biggest pain points in selling group trips were online booking and payment processing, and in those two arenas, WeTravel has completely solved my problems and revolutionized my business. The customer service has always been top notch, not to mention the personal conversations that make me feel like a valued customer. I so appreciate that you guys ask me what I'd like to see, and then you actually implement improvements. It feels good to align with a company that is so progressive and wants to keep getting better, which is exactly how I feel about my business too, and WeTravel is helping me get better!Also just for the record, it was horrible when you froze funds during Covid - I hope you never feel like you have to freeze our funds again! Pros The online booking and payment processing functions are the real highlights of WeTravel for me. I love the easy integration of the direct to checkout button, payment plans and tracking, low processing fees, money transfer options, and payment and customer database management. Cons I wish there were a real function for a full customer database (for example - in the current database, when more than one person is included in a booking, the second person isn't reflected accurately like they don't exist). Also it'd be great if I could customize fields and other info in a database, like how many and which trips a customer has been on (even before I used WeTravel), etc. Perhaps an integration with Wise as well, to easily send money internationally straight from the WeTravel account. Alternatives considered [PayPal](https://www.capterra.com/p/207944/PayPal/) Reason for choosing WeTravel WeTravel is SO MUCH EASIER than PayPal -- Low processing fees, better organization, and much more professional. It is the solution I needed. Review Source ER Erica R. Accounting PE Construction Used the software for: I used a free trial ### "Great Travel Tool" June 6, 2024 4.0 Pros Ease of bookinr travel for a business and tracking. Cons The cost was pretty pricey in my opinion. Review Source Matteo T. Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Easy, stable and with a great customer service" January 11, 2024 5.0 I was looking for a new software to design, sell and manage our itineraries and I ended up finding We Travel. \[sensitive content hidden\] was the first person I spoke to (it was a festivity but he gave me availability anyway as we were in a hurry) and then \[sensitive content hidden\] helped us set up our account. Coming from a software that provided very poor customer service this truly made the difference. The software is well made, easy to use and with plenty of features. I am sure they will get even better in the future (possibly on the graphic aspect of it) but overall it is a very good and competitive product. Pros Pricing (both subscription and booking/card fees) Customer care (I had a great experience working with \[sensitive content hidden\]) Ease of use for both the travel agency and the clients Itinerary builder Cons I (personally) do not like the graphic aspect very much Dynamic pricing not available Everything else is great Switched from [Easol](https://www.capterra.com/p/218665/Easol/) 1) Easol is way too expensive 2) Not a great experience with their sales team (customer care was good instead) 3) They are more oriented on providing services for music festival (but this is not the main reason at all) Review Source CL Camille L. Director Leisure, Travel & Tourism Used the software for: 1-2 years ### "Very nice and user friendly platform" September 18, 2023 5.0 Pros Hi like that the platform is not only a paiement platform but also a complete solution to optimize your trips and booking.You will receive a complete training session if you need and all your staff will have access to itAn other very nice part is that you really have a personalized relationship with the staff managing your account - they are super easy to contact, super knowledgeable and really friendly at the time to answer your question or solve your problems - Special thanks to \[sensitive content hidden\] who have been working a lot in making our experience smoother and very friendly Cons it's actually not exactly about WeTravel - but the time it takes from making a wire transfer and receiving - it's inconsistent (it can take just 1 day or 2 - or about a week) To be fair it's more an issue with the international wire transfer than WeTravel themselve Reason for choosing WeTravel I was offer to have a direct interaction with \[sensitive content hidden\] - and they did a great job on explaining me the main features I was looking for and the extra features I had no clue about but finally discovered Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) More options, more user friendly, we receive proper training - even if I was looking mainly for a payment platform for my company I finally find out the extra value of WeTravel vs PayPal Review Source DC Diego C. Account Manager Hospitality Used the software for: 2+ years ### "Easy, Fast Worlwide Payment Transactions and Top Customer Support!!" September 26, 2023 4.0 Low transaction fees, we collect fast payment with just one click, instantly with credit card or up to 5 days with wire transfer. Client does not need to go to the Bank for a payment anymore. Keep track of payments in the platform. Pros Great Customer Support via whatsapp, email, or phone. Platform easy to use Webinars available with interesting topics Cons Debit Card should be available in other currencies, like Euros, and not only dollars. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) Transaction Fees and Paypal money could only be transferred to a US Bank Account...with We travel you can send anywhere in the world and it only costs $15.00 p. transfer Review Source AL Andrea L. Administrative Events Services Used the software for: 1-2 years ### "Super reccomended" May 13, 2024 5.0 Pros It's easy and intuitive to use. Support is always available with short waiting times. Cons None Review Source EC Ellen C. President Leisure, Travel & Tourism Used the software for: 1-2 years ### "We Travel Has Potential For Me" June 13, 2023 5.0 It has been pretty good thanks to the support of \[sensitive content hidden\].I am actually pretty excited to notice how much have learned in the last year. Pros My very kind and helpful customer service support person, \[sensitive content hidden\] Cons As mentioned before, the difficulty in interpreting payments when they arrive to my bank account, when more than one transaction is lumped together.Also, the slowness of receiving payments from Bank transfers.My clients are often confused when they see WeTravel branding instead of Excursions from the Square Reason for choosing WeTravel My bank had me jumping through hoops with financial statements and other credentials.Since there were no real red flags noticed by We Travel, they were much more transparent.I am sure they would have picked up on anything doubtful. Review Source CG Carol G. Owner Consumer Services Used the software for: I used a free trial ### "Absolutely Unprofessional" January 25, 2023 1.0 I found this platform, took a look at it and jump without doing further research, so this is on me. I started working on the page as they allow you to do so before verifying you, this is on them. After sending every little piece of documentation they asked me for (some of them very sensitive information, but understandable because they deal with people's money, almost 9 hours of work on the trip page, and almost paying the pro package to be able to access some features, I received an email telling me that they were "denying me service". No reason whatsoever, only that "the decision was final and would not be changed. I ran to the site to try to recuperate all the material I had uploaded to the page, but they had already removed my page and blocked my account. I have been trying to make sense of this as I have no idea what could had happened for them to be so drastic. I have emailed the same person that sent me the "decision", asking him to please let me have the material back as it is my intellectual property (this was for a destination wedding) but they have ignored every one of my emails. Now, they have my personal information, my intellectual property, and I have nothing, not even an email back with an explanation (which I still want) or an apology for removing my material without giving me the opportunity to recuperate it. Absolutely unprofessional! Pros Feature is not that hard to manage. To incorporate it in your website is a different story. Cons Their unprofessional behavior and lack of communication. Reason for choosing WeTravel It seems promising and they were all over the chat to "assist you" to sign up. Review Source Response from WeTravel February 9, 2023 Hi Carol, First of all, we are sorry for the challenge you experienced with verifying your business to use WeTravel. For context, here is an explanation of our verification policies and procedures. WeTravel has three possible verification decisions: 1. Full approval (funds available any time) 2. Partial approval (funds available after the trip) 3. Denial of service. This is stated in our public FAQ: https://help.wetravel.com/en/articles/1619345-how-to-get-verified-for-payouts We always encourage any new company or organizer to right away verify their account. All new users are notified several times through in-dashboard pop-ups and notifications about the necessity to verify their accounts. The verification process is also clearly outlined in our help center. Our verification process follows a strict, legally-binding process to ensure the highest standards are met, for all stakeholders. We are obliged to verify each user thoroughly due to the "future delivery risk" inherent in processing payments for travel companies. Many independent travel agents and individual organizers receive a "Partial Approval", meaning their funds are available only after a trip has ended. Most companies with several employees and a verifiable, multi-year track record receive "Full Approval". It's important to note that most of our individual organizers without established payment history choose to link their Stripe Standard accounts and receive all of their funds from the bookings directly there. More information on this integration could be found here: https://product.wetravel.com/stripe-standard. When a business is issued a Denial of Service, the business is legally required to stop all communication with the individual/business. However, we can confirm, WeTravel does not store any financial or sensitive user data on WeTravel servers. More information on customer data protection could be found here: https://help.wetravel.com/en/articles/414993-how-does-wetravel-handle-and-protect-my-personal-data. I can confirm that your documents and material have been deleted from WeTravel as per our policies mentioned above. We appreciate your thorough feedback and will keep improving our onboarding process for new users. Thank you. Best, The WeTravel team CH Cortland H. Chief Executive Officer Recreational Facilities and Services Used the software for: 1-2 years ### "As Good As It Gets" March 22, 2023 5.0 We travel has basically made my life 10 times easier with the payment processing and the setting up of my page on their website. Like I mentioned before I would definitely recommend we travel to a friend or colleague on a scale of 1 to 10 I wish I could give them a 20. Pros What I like most about we travel is the payment processing system, it’s pretty flawless and seamless the way customers are able to follow the link to my business page and pay for what they need to pay for especially being able to pay in installments. Cons Nothing. I literally have zero complaints about WeTravel. Review Source JG Julia G. Owner & Tour Director Leisure, Travel & Tourism Used the software for: 2+ years ### "Most needed travel software for tour company" March 8, 2023 5.0 Customer experience at WeTravel is terrific. We have been very satisfied with the team and the software. Our daily tasks have become very easy and organized. Since we have less administrative tasks to complete we can now focus on expending and creating more tours! Pros As a tour operator, having all our data centralized in one software is an essential tool to our success. From clients information to payments to all our available products we can research data and organize it in reports in just a few clicks. The backend interface is clean and very easy to use and our product pages are beautiful. The pop-up booking page directly integrated on our booking site is also a great feature. We have gained so much in productivity and accuracy. No more mistakes from messy excel sheets! Cons Would love to be able to customize our booking pages more, but the team is always improving the software and listening to feedback so it is constantly evolving. An offline app would be a great as well for customers to be able to save documents such as itineraries or check-lists. Maybe something to consider for future projects! Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing WeTravel We chose WeTravel because it was fitting most of our needs, the price was right and the customer service was excellent. Knowing that the WeTravel team has our back is definitely an important factor for us. Review Source CS Chris S. Executive Director Leisure, Travel & Tourism Used the software for: 1-2 years ### "Great for an Travel Tour Agency" February 21, 2023 5.0 Excellent - While we did list one wish list fix, our overall experience is great. I really like how the team responds quickly via chat and will work with you over little or big issues. Finance is easy with WeTravel and they built a system that looks great. Pros We moved to WeTravel for the nice-looking pages and seamless customer experience. It is very easy to use for our customers (in our case members) and for our team on the back end. Payment processing is seamless and we are able to pass credit card fees onto the customer. Refunds are simple and easy as well. Cons This system is great for a tour/travel agency that offers very simple experiences. We have more complicated trips and packages that we offer and the simplicity of the system requires us to "make it work". The previous system we used did not look as great, but some of the custom functionality really made the experience better for the end user. Example: Someone signs up for a TOUR. We need 2 required components select. 1) Lodging Option & 2) Flight Option - Right now the system only allows one require component. it would be nice to be able to create groupings of these required components for a trip or tour. We have a workaround by adding everything in "Options" and trying to walk customers through process of selecting those options. Switched from [RegFox](https://www.capterra.com/p/91029/RegFox/) RegFox requires HTML programming to make its pages look good. We needed something everyone can use and put pages up easily. ReFox did have more robust options when building their event registration pages though. Review Source VR Verified Reviewer Managing Director Hospitality Used the software for: 2+ years ### "Best bookng software for Nepal !!!" December 28, 2022 5.0 My experience since I started to use from 2018. It has been always great. Help me to build booking page, whenever I needed help there is customer support. My experienced with Wetravel is exceptional. Pros Since we started to use it save time and increase booking for Nepal Eco Adventure. As we take all our booking online. WeTravel made it possible for us. Cons Software is not mobile friendly.If you can develop the IOS and Google play app. These days we all use he phone more the computer. If I can control and check via mobile app that make things so much easier. Reason for choosing WeTravel Because of lower card fee. Lower Card fee and lower service charge key factor to chose WeTravel. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.