# Page 7 | WeTravel Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is WeTravel the right Payment Processing solution for you? Explore 524 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/163474/WeTravel/reviews --- WeTravel 4.8 (524) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of WeTravel ## Showing most helpful reviews Showing 151-175 of 524 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TT Tara T. Trip Management Specialist Leisure, Travel & Tourism Used the software for: 1-2 years ### "Easy to use platform " December 12, 2022 5.0 Since we made the switch to WeTravel, we have saved time with our initial trip setup, as well as the day to day management of trips. Getting time back so that you can spend it on other things is a huge win. As I have learned to utilize all that the software has to offer, everyone I have talked to/worked with has been incredibly helpful. Pros WeTravel is incredibly intuitive to use and the customer service is amazing! Our dedicated agent \[SENSITIVE CONTENT\] is fantastic and keeps me informed about new features as they are added, so that I am getting the most use out of the platform. The ability to either customize an trip or work off of a "stock template" has been great. There are so many great features that are offered, I simply can't list them all! So getting an easy to use platform (for both us and our customers) with an amazing amount of tools to work with has been a game-changer for our company. Cons As of now, I don't know as though I have anything I don't like about the software! Switched from [Regpack](https://www.capterra.com/p/124427/Regpack/) Cost and so much easier to use and we have more tools/features at our disposal Review Source Patrick A. Managing Director Leisure, Travel & Tourism Used the software for: 6-12 months ### "Why we love WeTravel" March 7, 2023 5.0 My clients are paying me quicker, and it enables them to spread cost which make their decision to purchase easier. Pros The simplicity of use is one of the main reasons why this product has been so successful. It is easy to learn and use, and does not require any special technical knowledge. The straightforward design makes it accessible to everyone, from beginners to more experienced users. This is especially true of the mobile version, which makes it even easier for everyone to use on the go. Cons Cannot delete all images in one go when a trip is copied. Can't file different trips into groups. Review Source A D W. Founder and Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Awesome platform!" November 4, 2023 5.0 My experience with \[sensitive content hidden\] from WeTravel has been exceptional. From day one, \[sensitive content hidden\] dedication to helping me leverage WeTravel's automated features has made a significant difference in my business operations. She is not only highly knowledgeable but also genuinely committed to my success. Her prompt assistance, insightful recommendations, and unwavering support have made a world of difference. \[sensitive content hidden\] is a true partner, and I highly recommend her and WeTravel for anyone seeking an efficient and user-friendly business solution. Thank you, \[sensitive content hidden\], for your outstanding support! Pros I love the ability to create packages and itinerary, send them to my clients, and have them to do everything else from there, with minimal interaction from myself. Cons I utilize WeTravel for my safari company and my travel agency. On the travel agency side, I just wish there was a way to collect credit card information to pay suppliers without doing a transaction on WeTravel. On TravelJoy the feature is called "supplier payment" and it's designed to pay suppliers via their website. Everything is encrypted and you have to enter your password in order to view the card and billing information. Switched from [Perk](https://www.capterra.com/p/171040/TravelPerk/) Travel Joy isn't in the drop down, but I switched from Travel Joy. I had issues with processing international payments to suppliers. Travel Joy only allows USD and the itineraries just look way better on WeTravel. Review Source SVH Stephanie V. H. CEO Consumer Services Used the software for: 6-12 months ### "WeTravel Is A Step Above The Rest!!!!" April 17, 2024 5.0 My overall experience is a ten out of ten Pros What I liked most about WeTravel was the customer service, on-boarding and how user friendly the platform is to understand. Cons I have no complaints because WeTravel thought of everything and made their software user friendly. Reason for choosing WeTravel The easiness of the dashboard,and the no push sales presentation and discussion by Eileen. Review Source HM Hilary M. Founder & CEO Leisure, Travel & Tourism Used the software for: 1-2 years ### "Decent solution for small businesses" March 22, 2023 4.0 WeTravel solves my most urgent and important payment needs: to process group bookings and securely process credit card payments. I like that the booking page looks professional, and I'm excited to try to integrate payment links into my actual website. All that said, my experience has been a little rocky and there are still tons of improvements that they site can implement - hopefully these will come in the future. For the moment, I don't have a better solution to WeTravel so I will keep using it; but I wish a lot of things about it were easier overall. Pros The most critical aspect for my business was to process credit card and bank transfer payments online, electronically, and securely for groups traveling together. WeTravel lets us do this and has a handy feature to accommodate deposits and installment payments. I like that they added in carbon offsets but don't like that this has to be set at the same level for all travelers in a certain trip. Cons I get that it's a "freemium" model but there are quite a few aspects that really hamstring you as a free user (such as they won't remove the WeTravel insurance recommendation even though this is something my company offers to clients as well). But, I find the starting monthly price way too expensive for a small business. Their photo experience on listings is especially terrible. It's hard and time-consuming to get fully verified. I don't like the commission they take for bank transfers (credit cards make sense). Customer support can be a little hit or miss. Sometimes the site is just glitchy. Handling discounts/promos is confusing with WeTravel. Reason for choosing WeTravel WeTravel came on my radar right when I was looking for a way to process credit card payments for group travel bookings, and the free version solves my immediate problem. I honestly am not sure of alternative products. Review Source JC Jessica C. Marketing consultant Marketing and Advertising Used the software for: 6-12 months ### "WeTravel gets it done" December 20, 2022 4.0 Pros Near immediate payments after bookings, multiple room types/price points, ACH options for clients to avoid CC fees Cons The vendor payment process, getting set up as a vendor, and the overall design of Wetravel pages leaves a lot to be desired. We really could use the ability to create promo code types by room type to run sales on less desirable rooms and Wetravel doesn't have this functionality. The widgets do not play well with Squarespace sites, which is fine if you're on Wordpress. Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)[Retreat Booking Guru](https://www.capterra.com/p/149144/Retreat-Booking-Guru/) Reason for choosing WeTravel Price Review Source RH Rebel H. Managing Partner Leisure, Travel & Tourism Used the software for: 2+ years ### "WeTravel is Excellent, Service-Oriented and Constantly Adding & Improving - Plus a Great Team!" April 24, 2023 5.0 Many - organization - finance - payment - management -etc Pros I like everything I've tried and want to use more features! Our account rep, \[sensitive content hidden\] has been extremely knowledgeable and helpful. Cons Nothing so far - it has all worked very well Reason for choosing WeTravel It seemed like the best! Review Source VF Valérie F. travel agent Leisure, Travel & Tourism Used the software for: 2+ years ### "THE online payment processing and booking platform for tour operators" March 22, 2023 5.0 We use WeTravel since its beginnings for payment processing and online bookings. The lower cost of credit card payments has led to an increase in sales. The sales and booking process has also become faster.There are always new and helpful features, which is an important plus for a tech company. Pros Easy to use for us as a company and our clients. They can now safely book our tours online with a few clicks.WeTravel is always developing new features and does a lot for the tourism community, thanks to their webinars and learning platform. They understand the tourism sector's needs and stay ahead of the game.Excellent costumer service. Cons I hope WeTravel will expand further, many of our business partners still don't use it. Review Source DD Dhruv D. CEO Hospitality Used the software for: 2+ years ### "WeTravel is great" October 23, 2023 5.0 We are not a fintech company, and wetravel provides a solution that is very tailored to what we do. As an educational tour operator, we have heavy scrutiny not only on the user experience but on collecting sensitive student data, and with Wetravel we know that we are always in compliant with the requests of our University partners. Pros Wetravel allows our business to focus on providing the service that is needed and takes care of our user registration, payment processing etc in a very seamless way. It is easy to train team members, provides a great user experience, and simply embeds in our website. Cons Wetravel does a great job adding features on a continuous basis. There seems to be some confusion with users coming back to the platform, causing double registrations on certain programs as the user often forgets that they already made a wetravel account and registered for a trip. Review Source VR Verified Reviewer VP Hospitality Used the software for: 6-12 months ### "If you are considering using wetravel platform I would highly recommend you read" February 20, 2023 3.0 The initial setup was OK for our first account (our model is servicing client's in their brand). Wetravel does not allow 'sub-accounts' or branding. When we attempted to stand up a second account, we were asked for the same information needed for the first account in order to be 'verified'. I explained to an account Rep our business model, but we were again asked over and over for the information previously provided. This was duly provided, but they requested again and again information that had already been supplied for this second account (as well as the first one).We did successfully run several trips, transacting tens of thousands of Dollars without further issue.Some 9 months after setting up our accounts, the platform was locked down without any notice - preventing customers from being able to submit payment. 2 days later we were sent a canned email saying our accounts were being closed completely in 14 days. No reason was provided, the note stated the decision was non-negotiable. Again, no notice of why was provided, indeed no response at all was provided. Again, this occurred in the middle of active bookings which has been both incredibly damaging to our reputation, our client's brand and created a very unprofessional situation for all concerned.Upon querying with our 'account rep', he advised he had no information as to the reason why and did not respond further.I am beyond dumbfounded. Pros Fairly easy to use, but basic in features, functional in intent. Cons Opaque pricing, full cost is not made obvious (higher transaction rate), incredibly onerous 'verification' process, no real support only canned responses, if someone is monitoring responses they are not responding. Review Source CM Cat M. Managing Director Hospitality Used the software for: 1-2 years ### "Worth it for payment processing alone - features helpful - less PR more application punch please" March 22, 2023 4.0 We are overjoyed that we can ditch lying, thieving merchant account companies. WeTravel helps keep our reservations organized. The brochures downloads and leads were a big surprise that we were surprised worked. Payment options and auto bill is so helpful. We are power users interacting with WeTravel every day so we are pushing the boundaries of it's design and will always sound disappointed but really we do love it. Pros More secure, easy to use payment processing. API helpful to pull in data to our backend systems. Layout of the "Tour Detail Page" is nice and admin UI is a little wonky but it's growing better. Cons We can't embed the Tour Detail Page into our own website. We have to send clients to WeTravel to book. I don't mind promoting that we use weTravel but to take visitors out of our "world" is hard on navigation and user experience. Takes a while to get customer support. WeTravel spends a lot of time on fluffy PR feel good stuff when frankly the app needs to be refined and needs better support. Review Source AJ Alejandro J. Head of Marketing Leisure, Travel & Tourism Used the software for: 2+ years ### "We Travel has helped us grow our business" September 21, 2023 4.0 Pros WeTravel is really simple to use and implement, it's a low-maintenance option that can help you boost your sales and give an extra confidence component to your clients. Cons We are waiting for more updates regarding the software management is more flexible with the options you give for payments and for processing signatures per each participant not per booking. Review Source AG Avis G. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "We Travel is a good option" July 26, 2023 4.0 Pros What I like most about WeTravel is being able to collect payments. Cons What I like lease about WeTravel is it's not designed for large cruise groups of 100 or more Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) Offer a registration template I liked Review Source BR Bob R. CEO Information Technology and Services Used the software for: 2+ years ### "Solid platform with the functionality we need" January 21, 2024 5.0 WeTravel has allowed us to quickly make our tour products bookable online. We have had no issues with payment processing, and the flexibility of the platform is impressive. As our trips have a higher price point, the ability to offer payment in instalments is very appreciated by our customers. Pros \-Specifically designed for multi-day tours. -Easy to use -Dependable Cons \-Cost could still be better, as we pay for both a monthly subscription and per transaction -Customer facing UI could be updated and have more flexibility Alternatives considered [Rezdy](https://www.capterra.com/p/122690/Rezdy/)[PEAK 15](https://www.capterra.com/p/59569/PEAK-15/) Reason for choosing WeTravel Onboarding was easier, pricing was more appropriate for our business. Also, the support provided by \[sensitive content hidden\] was superior to what I experienced at competitors we were evaluating. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) Needed something that specifically caters to multi-day tours. Review Source MJ Markgetta J. Chief Operating Officer Hospitality Used the software for: 2+ years ### "WeTravel is a phenomenal booking platform." February 1, 2023 3.0 \[sensitive content hidden\] is our WeTravel sales contact and he has been amazing throughout this entire process of getting our agency onboarded. We could not have asked for a better experience. He is timely when answering questions and giving feedback. He also keeps us in the loop on things, which is vital to our administrative team. Pros The ease of use for both travel agency and clients. Cons Features that would help WeTravel would be to have the ability to connect reservations of participants who are rooming together but booking separately. Graphics embedded into the pricing page. Review Source gG gabriel G. director Airlines/Aviation Used the software for: 1-2 years ### "my review" May 12, 2023 3.0 is ok most of the times Pros friendly and easy at first sight , a tool to help our business Cons sometimes gets difficult for customers , they need to call me, need a spanish translation Review Source JL Jeffrey L. Owner Marketing and Advertising Used the software for: 6-12 months ### "WeTravel is awesome!" December 1, 2023 5.0 My overall experience with WeTravel has been awesome and my sales rep \[sensitive content hidden\] just couldn't do a better job. She responded to concerns I had even over the Thanksgiving holiday! I'm still figuring out the intricacies of the system and she is super knowledgeable and always gets me on track again fast! Pros It makes managing group travel, getting paid, and paying super easy! Cons There are no real cons. I guess the one issue I have is moving to the Pro version. I would love to go Pro now, but my sales just don't justify it right now. If there was a stair step pricing that allowed me to implement it now and I get charged more as I grow, I'd sign-up tomorrow. Reason for choosing WeTravel I looked at other products but WeTravel is was hands down the best for my needs. It was originally recommended by a friend. I in turn recommended it to a company that I was doing work with. After I used it with this other company, I saw what a great solution WeTravel provides. Review Source BM Bella M. Managing director Health, Wellness and Fitness Used the software for: 6-12 months ### "Stay Away if you’re an Australian Company" May 18, 2023 2.0 I wish I had never touched it. Pros None of the features matter because this company fundamentally should not be operating in Australia Cons 1\. You get great service during sales cycle but enjoy watching it drop off as soon as you’re in. You’re relegated to a chat window that gets looked at once every 24h2. The company hides the fact that all AUD payments go via Europe and incur international fees from your bank as high as 6%. This applies to both customer payments AND transferring your earnings back to your company accounts. 3. The same gateway provider is some sketchy company that triggers all kinds of fraud warnings. Switched from [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) I thought the fees would be lower Review Source MG Marcelo G. Manager Hospitality Used the software for: 2+ years ### "Over 5 years with We Travel" April 18, 2023 5.0 We have been able to collect payments from our clients easily proving a solution to this part of our business, all this thanks to We-Travel. Pros The integration process and support was indeed very good and easy to follow, the platform works very well and while we started using it only as a payment processing platform, we now use several features that make our tracking and day to day activities easier. Whenever we need assistance, we get support very fast, our account manager \[sensitive content hidden\] is always available to guide us through the platform features and provide any information we might need. Cons Integration was easy, and support is very good, there might be a slight glitch around every now and then, but overall the platform is excellent. Review Source LY Lynette Y. Operations Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "WeTravel is a great business partner" May 30, 2023 5.0 My overall experience with WeTravel is nothing but positive. I have thoroughly enjoyed working with \[sensitive content hidden\]. He is professional, patient and very knowledgeable. Pros I really like the ease of use of WeTravel for my clients and also for me as a manager. I love the fact the I meet with \[sensitive content hidden\] quarterly to discuss changes and for him to answer any questions I may have. I also like that he wants to know if I have any recommendations on what would make it even better from a user standpoint. They are always adapting and making the user interface user friendly. WeTravel has definitely elevated my business. I would 100% recommend. Cons Some things that I would like to see improved are:1. To be able to nickname my wire transfer accounts. I love that I can now create the account and just go in and select when I want to send a new wire but it would be easier searching all my accounts if I could give it a nickname and not just have it listed by its business name.2. When copying a trip I would like to have a dropdown box so I can select the year instead of having to navigate through multiple months/years to create the trip dates.3. In Upcoming Trips, be able to have the page selection buttons at the top of the page too, just like it is at the bottom. Review Source JS Jessica S. CEO Leisure, Travel & Tourism Used the software for: 2+ years ### "Great platform to manage retreat bookings" May 31, 2023 4.0 I personally love working with WeTravel. Customer service is excellent, and I felt very supported during the pandemic. Pros WeTravel has made running retreats easy to use and helps keep me organized. Cons I feel the monthly fee on top of the transaction fees feels like a lot. Especially since I do not have retreats booked throughout the entire year. Other features that I wish were present are waivers being mandatory to sign during the registration process, direct links to rooming options, photos for rooming options, better formatting for the cover photo, or perhaps even a video option (or a video option any place on the site itself), and the overall home page being more engaging. It feels very text heavy and I wish there was a way to customize it a bit more. Reason for choosing WeTravel I felt that it was the easiest to use and it was not difficult to get on the phone with someone to talk about the options. Review Source DS David S. Owner Photography Used the software for: Less than 6 months ### "WeTravel is an Excellent Platform for Small-group Tour Operators" December 19, 2022 5.0 I no longer spend hours sending out pdf invoices to my clients, reminders to pay, and tracking how many people have signed up for each and every trip. This is a huge time-saver, and even the free version of the software does about everything I want. Pros It's relatively straightforward to use. After a 1-hour introductions session with \[SENSITIVE CONTENT\] (my very helpful point person at WeTravel) I was able to quickly put together and list my tour series. Cons It would be nice to have a separate registration form where the client would be directed AFTER they book and pay the deposit. Having them fill in a complete registration form as they are booking could be intimidating and reduce how many people follow through. Reason for choosing WeTravel More inclusive, affordable, and excellent customer service and help. (\[SENSITIVE CONTENT\] has been excellent!) Review Source Susan P. Owner/Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "WeTravel Invoice/Payment processing" August 31, 2023 4.0 I'm comfortable using despite the report features challenge Pros Ease of setting up invoices; amending original cost or payment plans Cons Re-issue of an invoice to client; report showing invoices per trip due or past due based on date range selection as this helps with releasing reminders Reason for choosing WeTravel Your demo and working with sales staff helped with my choice of selection Review Source Elisabeth G. CEO Leisure, Travel & Tourism Used the software for: 2+ years ### "the solution we needed to optimize our booking and payment processes" February 18, 2023 5.0 with wetravel we solved many of our headaches as international tour operator. the platform offers great solutions also for small companies and makes our daily life way easier! Pros the flexibility and quality of solutions is wonderful for our business. staff is very helpful. new features are very state of the art! Cons code for 2 factor authentication was tricky with SMS, now solved. Reason for choosing WeTravel backend for processing of payments etc. Review Source SD Steven D. President Religious Institutions Used the software for: 6-12 months ### "President" March 25, 2023 5.0 We have used this tool for three completed trips and have five additional planned for 2023. We anticipate growing our business in 2024 + and see WeTravel as a key partner in helping this growth happen. Pros Very cost-effective tool for travel bookings, payment processing and customer service Cons None at this time. The few items for enhancements that have been shared are either completed or in process (from what I understand) Review Source Talk to a Capterra advisor for free and get results within 15 minutes.