# Page 8 | WeTravel Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is WeTravel the right Payment Processing solution for you? Explore 524 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/163474/WeTravel/reviews --- WeTravel 4.8 (524) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of WeTravel ## Showing most helpful reviews Showing 176-200 of 524 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GF Glenn F. Owner Education Management Used the software for: 2+ years ### "Been using it for years." July 17, 2023 5.0 The customer service is good, they respond to inquiries in a reasonable time and are very helpful. Pros It's easy for customers to book their trip, make payments, see the itinerary, etc... Cons When they first started there were some limitations, for example families couldn't book for more than one price package at a time which caused confusion. But, every year they are making improvements and adding so much. Now customers can easily book many different options and packages. Reason for choosing WeTravel I went to a SYTA conference and ran into them. The purpose of going to the conference was to find something like what they do. There were a few different companies there for me to look at and they seemed to fit my needs the best. Review Source HJ Holly J. Co-owner and COO Leisure, Travel & Tourism Used the software for: 6-12 months ### "All of this for free?!!!!! YES!" January 9, 2024 4.0 We were able to implement WeTravel pretty seamlessly (and quickly!) into our existing website. \[sensitive content hidden\], our Account Manager is incredibly responsive and solves all of our problems on the rare occasion we encounter one. Our salesperson, \[sensitive content hidden\], still checks in on us. I know they're a big company with many clients but we feel like we're the only one. Pros You can do SO much with the free version of WeTravel. The primary way we use WeTravel is for trek registration and payment activities, and we can do what we need with the free version. It saves us so much time and stress. We love WeTravel! Cons We're a small business and the annual cost for the Pro plan is more than we can justify at this time. Being on the free version means - understandably - that not all of the cool features are available to us. That's a bummer. Reason for choosing WeTravel \[sensitive content hidden\] sold us on the product with her great personality, incredible responsiveness, and enthusiasm for the product and our company. It was impossible to say no, and we're glad we said yes! Review Source tS tara S. President Hospitality Used the software for: 2+ years ### "A great platform" July 14, 2023 5.0 Very good!! Pros I love the ease of use. \[sensitive content hidden\] is my account manager and he always checks in on me as well as listens to my concerns. The company has evolved in the years we have used them and they get better each year. Cons I want my user testimonials to be be searchable in search engine like google. Right now they sit on the WeTravel platform only. Switched from [Regpack](https://www.capterra.com/p/124427/Regpack/) The other company passed on big fees and got difficult to work with. Review Source KK Kristin K. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "We Love WeTravel!" September 30, 2020 5.0 Pros As the owner of an international retreat travel business (SolSeed Retreats) that runs over 20 trips annually, WeTravel has been a huge asset to us! Not only are is their customer service team incredibly helpful and responsive, but their trip registration pages and payment processing features are very user friendly and easy to navigate and set up to your liking. We also love how they are constantly improving their softwares’ functionality and adding new features for payment collection in multiple currencies, vendor payouts, registrant information collection and more. The best part? Their fees are only 1% of your trip’s revenue, which is much less than Square or PayPal. We look forward to continuing to partner with WeTravel for our retreat registration and payment processing for years to come! Cons The only con would be information collection. We're still trying to optimize the way we collect info from retreat participants to make it as easeful as possible. WeTravel has some great information collection features, but it would be nice to have more comprehensive and user friendly information collection abilities, or even an app where you can push out notifications to participants, and collect info from them that way. Alternatives considered [PayPal](https://www.capterra.com/p/207944/PayPal/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing WeTravel Lowest fees (1%), great organizational features, easy to use. Review Source KC Katie C. General Manager Hospitality Used the software for: 2+ years ### "Educational Travel Consultants" May 3, 2023 4.0 We have really loved using this product. It has made keeping track of payments and group numbers much easier than we have done in the past. Pros I like that it is easy to create trips and that they system send the automatic reminders. I also like that the team members can police their own participants, and it doesn't have to come from us. Cons Reporting I would like to have more options available.The turnaround time on credits and how long payments are in pending status2 factor authentication. The fact that only 1 person has control of the log-in isn't very convenient for us Reason for choosing WeTravel Can We Travel integrate with Access? Review Source ALN Ana Lucía N. Owner Hospitality Used the software for: 1-2 years ### "Great tool for small companies " March 2, 2023 5.0 We used PayPal before and it was a headache! They retained my money twice and it was impossible to contact a human being to solve the problem. We lost our money and I didn't feel comfortable asking for payments with PayPal.I loved the support that both \[sensitive content hidden\] has given us, even after hours.I feel that they care!Maybe I am "old school" and to be able to reach a person has been a real treat for me. Thank you to \[sensitive content hidden\] , you are amazing! Pros I love to use WETRAVEL!It made the booking process easier for us, but particularly for our clients Cons I have had complains from clients -outside the USA- that the fee is too high for payments with credit cards Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) PayPal is a nightmare Review Source Michael J. Owner Events Services Used the software for: 2+ years ### "WeTravel Review" November 20, 2023 5.0 Very good customer service when needed, very flexible. Pros Ease of use and competitive payment processing fee. Ability to auto-bill future payments due was a significant benefit for our business. Ability to customize packages Cons No negatives noted, the product suited our needs Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) Manual processing was time consuming and each payment had to be processed separately Review Source JL Jamie L. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Excellent service, free version is great!" May 16, 2023 5.0 Great, \[sensitive content hidden\] my accountmanager is very helpful. It's free to use (only 2.9% card charge) and has really made my life a lot easier. Also the credit card that takes money straight from my account is amazing! Pros It makes booking tours and taking payments so much faster, I just send a link and the client chooses the dates and pays Cons Lack of calendar management. With fareharbor and peek onces a tour is booked you can see it on a calendar and easy change dates if the client needs to move Alternatives considered [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/)[FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing WeTravel Free, I'm small and need to be budget friendly, also makes life easier Review Source KC Katie C. Business Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "The answer to the question we didn't think to ask" July 18, 2023 5.0 We first started using WeTravel in January of 2020 when we had high hopes for a big year of travel. We were not able to really start using the platform until 2021 when we began to do some domestic trips. We were not looking for an online booking platform but it has since altered our work processes, streamlining work that we used to have to do in many other forms. And it allows us to continue to work with snail mail and check payments that some of our older clients prefer. WeTravel is a wonderful platform and we cannot wait to see where they go next! Pros WeTravel is my dream platform. The ease of use, the development and implementation of new features, the webinars and documentation and resources. Our account manager \[sensitive content hidden\] is always keeping us informed of new features and reviewing our use of the platform and answering our questions. Cons We have been able to watch this platform grow and evolve and any suggested changes we may have get passed on to the team for possible development. I can't say a single "con" Review Source PP Peter P. Operations Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "One of the best options for managing Multi-Day Tours" March 8, 2023 4.0 Pros WeTravel is an inexpensive and great option for managing multiday tours. They are very competitively priced and their system is easy to use with great customer support. Cons Some more options and functionality could be offered. However, I have noticed continued significant growth in this area and the company is always working to improve its product! Review Source BH Ben H. retired Leisure, Travel & Tourism Used the software for: 1-2 years ### "An Occasional Travel Experience" October 3, 2020 5.0 Pros My wife and I gathered a group of friends, and some brought their friends, for a trip to Europe in July 2020. Of course, the trip had to be cancelled due to the corona virus. This was a personal effort, not conncected with a business or industry. We set up our trip with our travel agency, and then we used WeTravel to recruit our travel companions and manage the financial components. The program was easy to learn, and technical assistance was always one "chat" away. We liked the facility to add photos to each day of our itinerary, to offer several payment plans, to add disclaimers where needed. When we were prepared to do so, we sent the web page to our friends, often adding a personal message of encouragement to the pitch. As each party came on board, they were able to register and submit deposits. WeTravel sent our welcome letter to the new travelers and began the periodic reminders to those who chose the multiple payment plans. All worked smoothly, and we received no complaints from any of our travel partners. We enjoyed worry-free security of the travel funds held by WeTravel, and each transfer of collected funds to the travel agency was handled in a professional and timely manner. The accounting of total funds and of each individual's payments was readily available throughout the process. Cons We shared this suggestion with the administrators of the WeTravel site. We would like to have a print-friendly option within the program, so that we could print a travel itinerary to hand out or send through the mail to friends. Much beyond that oprtion -- and we would be willing to pay extra for this -- how about a trip publisher component so that we could download information and create a day by day travel description booklet for each traveler? Like least about this software? Nothing that comes to mind. Review Source RC Reid C. Owner/President/Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Happy Overall" July 8, 2023 4.0 Pros Easy to use, easy to set up, efficient, great support, great ancillary services/seminars. Cons Some subtleties not well explained at set up stage. Still some smaller details functions that need fine-tuning. Switched from [Only Sky](https://www.capterra.com/p/181492/OnlySky/) Only Sky was clumsy and not specifically set up to service tour companies. WeT is designed for what we need. Review Source AO Azma O. Co-Founder Leisure, Travel & Tourism Used the software for: 2+ years ### "Well Rounded one stop platform" May 11, 2023 5.0 It's been very easy to use and has allowed us to manage and scale our business very efficiently. We also love that we have a dedicated \[sensitive content hidden\] to keep us to date with all updates. Pros Easy to use, has the capabilities of everything you need to run a travel business Cons A feature that can be improved is to move attendees from one trip to another Reason for choosing WeTravel The integration with the customer management, payment platform Review Source PA Pablo A. CEO Leisure, Travel & Tourism Used the software for: 1-2 years ### "Fantastic tool" July 10, 2023 5.0 Fantastic! We are happy working with WeTravel Pros It is really so wasy to work with WeTravel, almost fun!Customer service is of the best we have ever experienced of any industry. Cons Hhmmm, nothing. I can't think of anything a like the "least". Review Source lS leslie S. CEO Hospitality Used the software for: 6-12 months ### "Amazing tool!" September 22, 2023 5.0 It's been amazing. better than what I expected. Especially the customer service!! We can talk to REAL people that have helped us so much! Pros It's so easy to use, has amazing features to make our payments easy plus it offers amazing prices! 100% recommended Cons Maybe an app for the phone would be great. Reason for choosing WeTravel Wetravel works great, they offer amazing personalized customer service and the fees are lower for us. Switched from [PayPal Invoicing](https://www.capterra.com/p/179253/PayPal-Invoicing/)[PayPal Recurring Payments](https://www.capterra.com/p/10008498/PayPal-Recurring-Payments/) Because we got hacked at PayPal and they have the worst customer service and also, the fees are super high. Review Source AQ Andrea Q. Administrative Assistant Logistics and Supply Chain Used the software for: 1-2 years ### " Exceptional Solutions and Ongoing Enhancements" October 7, 2023 5.0 Pros One standout feature of WeTravel is its comprehensive approach to customer interactions. From crafting detailed itineraries to processing payments, tracking transactions, and more, WeTravel allows me to efficiently manage all aspects of our customer engagements. Additionally, I'd like to applaud the remarkable responsiveness of their customer service team. In particular, I'd like to highlight the exceptional work of \[sensitive content hidden\] our dedicated account manager. She consistently goes above and beyond, demonstrating a stellar attitude and an unwavering commitment to assisting us. She's truly a rock star! Cons I would like wetravel to implement an option to accept other currencies through direct bank payment instead of only credit cards because the fees are high Review Source KK Kara K. Operations/ Account Executive Leisure, Travel & Tourism Used the software for: 2+ years ### "Incredible Team to work with - tons of support and constantly evolving and improving" August 10, 2023 5.0 I've been working with WeTravel for almost four years now and the setup was incredibly easy and we were able to easily integrate it into our processes. From four years ago so many new features have been added, including ones that we had asked for - they were able to get them implemented. For any group tour operator - WeTravel is a no-brainer. Pros Payment Processing is a breeze as well as all of the customer information tools. Cons At the beginning there were some features we wanted that they didn't have - but they quickly added them and we are very happy with the product we use today. Review Source EG Erika G. Managing Director Leisure, Travel & Tourism Used the software for: 2+ years ### "Great platform for promoting and booking tours" June 14, 2023 5.0 Onboarding was very easy and the support staff has been great at responding to questions quickly. I really like the quarterly meetings with my account manager to update on what's going on and talk through any suggestions/issues. Pros Like the ease of creating an itinerary and sending a link with payment options directly to a client. Also helpful for creating groups and letting individual travelers book into them. Collecting client information is a breeze and you can customize what you want to know from your travelers. Cons I wish there was a way to produce a final itinerary/documents or vouchers. Review Source EY Emmanuel Y. Tour Planner Leisure, Travel & Tourism Used the software for: 2+ years ### "Great Service" November 30, 2023 5.0 Pros Best booking and travel reservation platform online Cons I do not have any cons. It's been good throughout Review Source TH Trish H. CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "Easy to use, let’s me worry about the other things. " October 14, 2022 5.0 Wonderful! I had a zoom call with my a account manager, Antonietta Robino, and she was so helpful and friendly. The customer service is great! Pros It was easy to create my trip and I was able to edit it often. The customer service team was prompt and helpful. I love that emails are sent automatically to all the attendees and the feature to have payments collected automatically lets me focus on things other than payment collection. Cons I didn’t figure out the payment plan feature until a couple of people had signed up. It would be great if it was possible to add a payment plan to someone after the initial registration. (For those of us who missed this feature) Review Source SB Silvia B. Founder Leisure, Travel & Tourism Used the software for: 1-2 years ### "Best travel booking platform" March 22, 2023 5.0 I have been working with Wetravel for one year and loving it. I am happy with he help I get every time I have a doubt. It is rare to see in a big business this type of attention to customer. It usually 'fades' with time but fortunately it does not seem the case with Wetravel. Pros Tha ability to embed the payment button on my website and split payments. Also the ability to create several packages ad 'add-ons' to the programs. Cons The photos that are offered when we do not upload ours. Reason for choosing WeTravel Easier to use, price and the friendliness. Review Source EG Erica G. President Events Services Used the software for: 2+ years ### "Great platform for travel planners " March 17, 2023 5.0 I’ve had a great experience with wetravel for years. Pros I love that it’s a one stop shop. It collects data, lets clients research your trip and reviews as well as book and it sends payment reminders. Makes them feel safe. Cons That you can’t send an email of a trip announcement to more than 3 ppl at at time. Reason for choosing WeTravel The price and the ease of using it. Review Source RR Rita R. Business Manager Events Services Used the software for: 2+ years ### "One of the best custoemr interfaces" October 16, 2023 4.0 Pros From the backend it is quite easy to learn it and to teach it to any newcomers. You can easily create new customer pages and develop different itineraries. Theres is a multi-package system that works quite well, as within the same trip you can charge different amounts.Their technical support is always very speedy at getting back to any questions we may have. Cons It is much better suited for individual customers than for B2B. Review Source AK Arnie K. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "WeTravel helped make our retreat a success!" June 26, 2023 5.0 WeTravel helped us to set up my first international retreat and, with its ease of use and attractive, professional appearance, it inspired confidence on the part of the prospective participants that they would be getting their money's worth and have a great experience. The booking page inspires confidence. Pros I really liked the ability to create a professional, attractive looking booking page with all the accommodation options, descriptions, photos, itinerary, and ease of payment. It is a template but it looks very personalized. It reflected well on us. Customer service was always willing to help me even with a big learning curve. Cons Getting verified was a bit challenging, and it took a lot of time to set everything up and clarify all the different steps. And figuring out the currency options and financial elements took a minute. But, once it was done, it was worth it. Review Source HW Haley W. CEO Leisure, Travel & Tourism Used the software for: 2+ years ### "We only use WeTravel for our booking platform" June 5, 2023 5.0 Overall it’s been a good for us to use WeTravel for all of our booking needs. We’ve been using them since 2017 so it’s wild to see how much it’s grown and evolved over the years. Pros At this time we only use WeTravel for all our booking needs. We love the ease of use, backend logistics, and direct access to customer service if something comes up or there is a question we need answered. Cons Wish there was a way to break up discounts and waiting lists to only be available for a certain trip instead of for all trips under the same url. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.