Who Uses This Software?

for ASCs and medical specialty groups


Average Ratings

498 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native

Vendor Details

  • Next Services
  • www.nextservices.com
  • United States

About Next Services

We work with folks who are as passionate about healthcare as we are - from solo practices to ambulatory surgery centers


Spotlight_media_placeholder

Next Services Features

  • Claims Management
  • E-Prescribing
  • EMR / EHR
  • HIPAA Compliant
  • Insurance Eligibility Verification
  • Inventory Management
  • Multi-Office
  • Multi-Physician
  • Patient Billing
  • Patient Portal
  • Patient Records
  • Patient Registration
  • Patient Scheduling
  • Physician Scheduling

Next Services Reviews Recently Reviewed!

Useful application, though not always easy to navigate.

Nov 08, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: A definite pro of this software is the ability to navigate to the screens and order test in multiple ways.

Cons: What I like least about this software is that a lot of the useful applications have been outsourced to other companies that have to be bought.

Have had all great experiences with NextGen

Nov 08, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: We like the how easy it is to use the system. They work to make sure they meet the needs of all. We have multiple specialties and there is several templates for each specialty.

Used for about 7 years, many issues resolved by the techs at Nextgen with a quick response.

Nov 08, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use. Very small period of training for new employees. Easy layout of the available options with the PM program

Cons: The flow of screen is not very intuitive to the user needs. Inability to run reports in user notes. At some of the options are not as useful for sub-specialty

Active user since 2011, champion for a large pediatric practice. Now in oversight position as CMIO

Nov 08, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I most like having access to the medical record anywhere I have internet access. No more chart being "lost", different office, or not available after hours. Ability to monitor clinical metrics by provider is very helpful for meeting PCMH and ACO requirements.

Cons: Still to many clicks! (us docs will only be truly happy when there is only 1!). System speed needs improvement.

Love the flexibility to configure what is needed including exceptions

Nov 08, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Excellent support - People and documents and training are helpful and available. The professionalism and expertise of the support staff, especially the engineers and developers is commendable.Improved visibility to the status of clinical workflow (no undone work hiding in paper charts), and administrative workflow status (tasking, eligibility, unbilled, rejections, etc).

Cons: "Working as designed" - Frustrating how long it can take to get fixes for defects developed, and released. If you are affected by a defect that does not have a workaround, or a painful workaround, it is hard to wait in line while other (understandably) priorities are ahead of yours.

Excellent overall vision, fair to poor execution.

Nov 08, 2017
2/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: The Practice Management Suite is very good to excellent overall.
Connectivity is a plus - interface support is very good.
Interoperability is moving in the right direction.
Overall support and communication has really improved.

Cons: Usability of EHR is poor. Quality control is fair at best, and not improving so far. The patient portal is not well designed and does not deliver an acceptable consumer experience.

A sophisticated program that, when setup properly, is powerful.

Nov 08, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The program is highly customizable. There are many features that make the program nimble and sophisticated. A robust product that interfaces with add-on products to further customize your experience and meet your needs.

Cons: Too many layers, should be more streamlined so workflows are more efficient. Too many clicks and small check boxes that can be easily over looked like fully saving and completing phone encounters and encounter notes.

NextGen PM is the best practice management system I have used in my 25+ years of experience.

Nov 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The ability to pull customized reports to get specific data. The accounts receivable functionality is top notch.

Cons: The upgrade process can be very labor intensive. The EHR Ophthalmology templates could use need some improvement in the provider workflow.

My experience has been great

Nov 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like everything about the software that I have utilized. I have always received great support, Have had the system since 2004

Have great support systems in place.

Nov 08, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It's diversity and configurability. It's a very robust program. Our specialty is unique and we've been able to not only configure for our needs, but have worked with NextGen partners to customize some of our needs.

Cons: It is definitely expensive. There seems to be a cost associated with a lot of necessary pieces. They have improved this, but in the past I felt we were nickel'd and dime'd a lot. We are a small practice and every penny counts!

Overall: It has helped us meet Meaningful use and has a great reporting tool.

Always had a good experience with this vendor.

Nov 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Offers a variety of specialties. Great customer service. Offer account managers to assist with any problems you may experience.

Cons: Sometimes the workflow isn't streamlined. I don't have many cons about this vendor. Always have support when you have trouble.

Product getting better

Nov 08, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Reporting capability. The ability to get data entries into the chart. Integration with lab is also a bonus

Cons: Amount of clicks and number of windows needed. Wish that EDR was integrated more rather than be a separate product

Mostly positive

Nov 08, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I like the visual design, it is very appealing and looks easy on the eye. Good use of color. Not to Harsh

Cons: It has some limitations, but I think these will be addressed at the next upgrade. The set up can be cumbersome and some things should be more connected in the encounter rate library and in the contracts module

It is not perfect but there have been significant improvement

Nov 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Felxibility, openess and willingness to listen to customer. Acceess to Nextgen team is easy. Usergroup is powerful

Cons: Slow development. There are too many priorities and there is not enough devlelopment to catch up. Some times changes are slow to come.

Long term, ever evolving, supportive and effective

Nov 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The features and options are comprehensive. Success community and support are really good. The workflows are good and ever improving. Reporting, interfaces and interoperability are strong.

Cons: There are some features that stand alone and don't feed into other templates. There are a lot of "save and close" requirements that could be streamlined.

Overall: Job security as the trainer, upgrader, manager and reporting specialist.

I like software because it is very useful to the company.

Nov 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Pros: It is very easy to use and navigate through the system. When a new hire comes aboard it easy to teach them and very hands on.

Cons: The updates can be very hard to navigate when your looking for a button that's not on the menu. When you need to find something right away it takes a while before you to get a respond back.

It is incredibly easy to maneuver the system. It's the 3rd EHR I've worked with and I really like i

Nov 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The health promotion plan allows us to capture many important things for patients in one place. That is really user friendly.

Cons: The UDS reporting system hasn't been the greatest, but I'm excited to see the new one. The preview we saw at UGM looked great

Easy to use

Nov 08, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Now that EHR and PM talk more. Helps the front office staff have a better workday. They are able to help patients more affiant.

EHR is overall getting better.

Nov 08, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I personally find EHR easy to use and intuitive. I, however, am a person who loves computers. Some of my providers do not agree. I like the use of tabs and panels, I like the use of my phrases, favorites in the med module and template sets.

Cons: One of the features I like about EHR is that there are many ways you can preform a task. That being said, some folks do not like this feature; they would rather have only one way of performing a task. Also, when NG adopts a new way of performing a task then returns to the old way, all the providers get confused. For example, the providers were very used to My Plan when we were told it was no longer supported, that we had to go to the Orders Module. Now we are told to use My Custom Plan. It will be difficult to go back.

We use Next-Gen to schedule patients in a timely manner.

Nov 08, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I enjoy working with Next-gen because of the ease of use. It is easy to train on and I have entry level employees who can pick up the software easily.

Cons: Although new process and update are very important some updates can be harder to navigate. We tend to have to reteach processes to employees and have to find where new buttons or areas to use the features.

Overall: We use it to schedule and manager employees and patients. To provide quick appointments with accurate information so when they come to their appointment they are able to be worked up and seen in a timely and professional manor.

Very robust product, however, our support is not as good as it should be

Nov 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I do like the ease of use once we get the proper training for the Nextgen EMR, the reporting functionality is good in the EPM side, not so good in the EMR side

Cons: We use a 3rd party vendor and we struggle with our support. In the EMR, trying to pull reports is a bit of a challenge.

Overall: the ease of use and the reporting in the EPM side is really good. We are able to report on just about anything.

I appreciated that there were many different areas to review as I am a Site Director.

Nov 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like that there are reports that I am able to pull to make sure we are being efficient in our workflow. I like that there is an ease to the workflow and we are able to highlight areas in which need to be populated before moving on to the next screen.

Cons: I dislike that they are many different ways to customize this software. Which makes sense for some organizations, but to get the most out of the product you need to know one specific area.

Long time user

Nov 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The user interface is what initially drew me to the software 15 years ago. Now it is the flexibility of the product. Every user, every provider can use move through the product in the way that works best for them. The ability to access the same database enterprise wide, the ability to add on other applications that interact seamlessly, and now most importantly the commitment behind NextGen to support and grow as the changing world of healthcare rapidly morphs each year.

Cons: Sometimes new releases have defects that weren't an issue in previous versions. Also, some subspecialties need templates specific for their needs;i.e., pediatric ophthalmology must be customized by client to include fields that every pediatric ophthalmologist would find missing.

Overall: Got rid of paper charts. Central database

As an EPM user, we are very pleased with the product and support.

Nov 08, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, intuitive, and reliable. Easy to train others, hovering over titles in very helpful. We like NC.

Cons: Haven't found that. Sliding scale information in the alerts should be stored somewhere else. All in all good

We have had great support over the last few years, greatly improved

Nov 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The reducing of the clicks, easy flow of navigation through the system. Support is great if you get stuck. They help with any and everything. Great team to be a part of.

Great product that meets most of our needs

Nov 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I love the improvements they're making in the new versions. Their support team is also MUCH improved - their knowledgebase is super easy to navigate and very informative. Support staff is great!

Cons: There are some odd bugs and several limitations, but the software honestly meets most of our needs. It has a lot of modules (meaning separate license costs) that you need to be aware of upfront.
Their license structure is horrible and very difficult to manage.

Nextgen has a lot of upgrades, customization's and reports.

Nov 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: What I like most about this software is the HQM Portal and the ability to see the missed opportunities. Patient Portal and Patient Engagement is effective. The ability to run reports is easy and very customizable.

Cons: The thing I like least about this software is when upgrading you potentially lose all customization's. Performance at time is slow .

User friendly and highly customizable

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Templates are highly customizable and can be modified based on practice needs. Great training materials are available on client portal.

Cons: There are known support issues that NextGen is working on resolving. Some applications have bugs and NextGen is working to resolve it.

1eac8239072f1bab75ca5dec3d0254cd

The out of the box templates are a good start to utilizing NextGen.

Nov 07, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The ability to customize the system to your workflow and streamline the documentation process. I also like the configuration templates in addition to the quick save and quick note functionality.

Cons: There are too many clicks in the system. My providers regularly discuss how many clicks are required to complete a note. There is also a lot redundancy.

we have used the software for our Ortho practice for 10 years and it has served us well.

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ambulatory EHR has fully customizable templates by the end user with full rich set of features within the application.

Cons: When the EHR is full of patient data for 10 years causes some areas that are slow responding when looking up patient records.

I have worked mostly in an orthopedic clinic with NextGen and have had good experience with workflow

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I am able to arrange and customize templates to fit our practice needs and workflows. The reporting features are helpful.

Cons: NextGen does not have a great interface for surgery scheduling and managing OR time with multiple facilities.

Overall: Helps improve our practice with efficiency, accuracy and improved patient care.

long and constant improvement

Nov 07, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: the improvements the product shows constant upgrades and support. the product is showing maturity and stability. it is also staying on the spot for compliance and federal regulations

Cons: cost for an non profit. although we are funded by meaningful use that money will run out and we will be in a fix.

We have had NextGen PM and EHR for about 8 years now and have seen it grow to become pretty robust.

Nov 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The fact that we can customize our templates, and believe me, we sure did! We do have several template developers on site who can do all the work, so that has made customization very doable after upgrades.

Cons: I would have to say it would be the bugs and known issues after upgrades. However, I do understand that all upgrades will have issues and most of them will eventually be fixed.

Overall: Personally, I have a great job working with users. I answer their questions and help to facilitate their requests for changing the product to fit their needs, which is a great feel to bring them what they want!

I was brought in and shown a computer with NextGen. I was up and running in less than a week.

Nov 07, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to navigate and learn the system which makes new employee training a breeze. Claim submission has been simplified.

Cons: Reporting can be a bit frustrating, you just have to find the right parameters. I hate having to log into every module separately, I understand it is for security purposes but it is time consuming.

NextGen support are great. They are very helpful with support and implementation.

Nov 07, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: EHR and PM are easy to navigate and creating workflows for staff. I really like the EDR system that complements the other NextGen software.

Cons: NextGen SQL can be a problem. NextGen has so many features that we are not fully utilizing the software.

Overall: Centralized Dental, EHR, and billing software.

It is a good product just needs more features for specialties

Nov 07, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, I like the new 5,9 features that I have seen and I think some of this would be beneficial for our practice

Cons: Easy to use, but for our practice we need to customize more we need to have more capabilities for our ASC.

Overall: Easy to use and like any other type surveys

It's a good system. There is no perfect EHR.

Nov 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The helpful coding guidance built in. I am a coder, so seeing this part help the providers is very nice.

Cons: I hear there is problems with the meds passing to the pharmacy. And the providers need help with keeping med lists and chronic problems up to date.

Overall: Ease of use.

overall functions are good. physicians do not like the ICD10 wording, its very confusing to them.

Nov 07, 2017
4/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money

Pros: medical decision management / code calculation/ EHR to EPM communication. easy to follow workflow. ability to set user preference is easy. EHR tasking is really great.

Cons: free texting in the HPI and also not enough picklist in the assessment and plan. no spell check....

I've enjoyed using it. I think the flow is easy, and not very complex making it smooth to work with

Nov 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The easy flow. Not overloaded with clicks. The favorites are amazing! The favorites for my phrases, the physical exams, and the ROS. super easy to set up, and easy to utilize them.

Cons: Not sure. I don't really have anything bad to say, other than to continue making it easier to work with. Because that is what helps our providers with flow, and the speed of how long it takes to see a patient.

Good base product that will allow you to start using EHR workflows immediately.

Nov 07, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Most features are on one screen and ease of use for staff. Ability to task between EHR and EPM for follow up tasks. Ability for real time charge capture.

Cons: We have had to customize quite a few templates for our specialty to meet our physician needs from a workflow perspective. Limited EHR reports but abundant EPM reports.

NextGen has grown in functionality and reliability over our years of use.

Nov 07, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: How customizable it is for specialties. The training is very robust and covers all of the areas of activities that the users need to navigate,

Cons: It can be resource intense and does require some attention to the details of best practices. However, the customer support is very proficient at diagnosing issues and assisting with best practices to improve and optimize performance.

Overall: We have access to a large datastore of information that will help to provide quality assessments and care.

Constantly improving

Nov 07, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like that it is customizable. We are able to make changes and make it work for us. I also love the PM portion.

Cons: I don't like that many of the options in software are pop ups. I wish that reporting didn't require so much SWL.

Confusing and needlessly complex, doesn't seem to be in touch with how med practices actually work

Nov 07, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Automated features like real time server, claim edits, back ground business processor. Interface between electronic chart and billing is also helpful.

Cons: reporting is too restrictive, limited fields available make reports less useful and it would be great to be able to report by exclusion

Overall: help managing the business and provides financial reports

Nextgen EHR software is constantly evolving to ensure regulatory compliance and user satisfaction.

Nov 07, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The ability to have access to customize KBM(template) workflows and Customer web portal/help desk which allows users to share experience/solutions to known issues.

Cons: Software upgrades can be challenging. However, Nextgen support is very responsive during upgrades to ensure clients have timely issue resolutions.

a great software to have in place

Nov 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: the ease of being able to navigate and use this software makes it great to train new employees and have other people pick up the use of the program very quickly

Cons: I don't really have any negatives at this time before it was trying to get a support person the phone but that was corrected and now its a breeze because we have our own support person

Nextgen has been a Great overall Solution for our ophthalmology clinic.

Nov 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The system is very robust on the PM side and now the EHR side is allowing us to see the volume of patients we would like to see efficiently.

Cons: I would like to see easier customizations for the EHR product. I have would like to see the product push upgrades more frequently and include more training on the upgrades when rolled out.

Overall: Ease of use. Standardization of provider templates, while having the ability to individualize when needed.

Overall it has been very good.

Nov 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It is a point and click system that makes it easy to use for anyone comfortable with computers.

Cons: Sometimes it requires too many clicks to get to the end result needed which can be time consuming in the lanes.

I am the clinical operations manager and have used the PM system to streamline workflows.

Nov 07, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I think the autoflow process is extremely helpful to our front desk staff, and the enhance forms have enabled us to customize our forms and increase efficiency.

Cons: There are so many ways to get to certain areas in the patients chart, this causes end users to not all follow proper initial training guidelines.

excellent and forward thinking

Nov 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: integration and frequent updates. This makes it much easier to certify for meaningful use and other governmental programs and much easier to help our aco in their reporting and performance goals. This demonstrates that nextgen is interested in growing and improving.

Cons: too many ways to get to the same destination. There many tabs and click options to get to the same destination or perform the same function

very robust software. Moving toward a better solution with better administration support.

Nov 07, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: very robust. Multispecialty programming. Still able to customize but better as moving forward to a non customizable product

Cons: expensive. Poor bundling of software. Vendor should look at customer and their needs and supply in a packaged form

Overall: open software

Overall our experience has been positive. Much like any EMR we have some issues.

Nov 07, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: The practice management side if very easy to use. Overall flow in the EHR side works well. Nextgen commitment to improvement and support is great.

Cons: Provider charting is somewhat cumbersome when the product is utilized right out of the box. Some new solutions are improving that experience vastly.

Overall: Nextgen helps us provide a good overall experience to our patients.

Excellent support for any questions or concerns I have

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: NextGen has done an excellent job at implementing a new success community that provides ease of use for any questions I may have. NextGen is always able to assist me with any regulatory questions I have about MACRA/MIPS.

Cons: NextGen did not have spell check in the system which was a complaint of our providers for years. In the current NextGen version that was just released the system now has spell check.

good product, user friendly

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: ease of use, customization, reporting is easy, like the filter 2 features. significant events tracking

Cons: support is sometimes difficult to deal with, tired of hearing its a known issue. If its a know issue, then fix it

Overall: reporting, tracking

The implementation teams, customer service and support teams are very robust

Nov 07, 2017
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I appreciate the various platforms offered and the ability to interface with other products. The support and training is probably the best that I have seen. I love the reports and hate the reports at the same time. Nextgen can retrieve almost any data, but you have to know exactly what to ask it in order for it to pull the data correctly. I also like the support on compliance side of healthcare and regulatory updates. .

Cons: Price, reporting as mentioned above and that since it partners with so many outside vendors that it does not develop things on their own, that I think should be a part of Nextgen. An example would be the HQM. Nextgen should have a platform for a dashboard, but instead they partnered with someone, so that is yet another fee and vendor we would have to work with

Overall: Functionality and ability to customize has been key for our practice.

we are new to nextgen but so far it has been a positive experience.

Nov 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Our current software is out of date with the needs of our practice. NextGen has all the options that we need for our facility.

Cons: Better conversion support is needed I have heard. We used a third party to assist with the conversion process. I would highly recommend this.

NextGen provides flexibility with functionality, configuration, etc. but is very payor oriented.

Nov 07, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Flexibility with functionality and the ability to customize templates for services that are not typically available in most practices i.e. social work, parenting services, etc.

Cons: The lack of integration of some of the standalone templates hinder integration. Additionally, the integration of EHR and EDR leaves a lot wanting.

Both EHR and EDR are awesome

Nov 07, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The integration of EHR and EDR has made working in the system a breeze, as well as the simplicity of use

Cons: There is a lot of moving parts that need to be set up but that is what makes it good. But we are only 4 months in.

Great way to capture client encounters!

Nov 07, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The system is intuitive and highly configurable. The custom content we developed is very helpful in helping our specialty navigate encounters in order to submit billing.

Cons: Archiving is lacking. We have multiple charts that have several thousand encounters and there is a high threshold that can be reached causing an individual chart to slow doen.

mostly positive

Nov 07, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: We have the ability to customize at a practice and provider level. This gives us the ability make workflow fluid for users

Cons: It can be difficult to see a clear overview of patient's info in one place. Data is spread out across many templates

easy to use

Nov 07, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: User friendly and easy to use, reporting systems are great, everything is customizable to your practice

Cons: So much to learn, not everything is covered in initial training. Not enough training time to cover everything that needs to be learned.

The systems are very user friendly

Nov 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The ability to run reports, Make appointments and task with in EHR quickly. Also able to do appointment reminders.

Cons: System upgrades some functions was not available. Also some features are not available at the tine of the upgrades.

very educational for first time meeting attendees

Nov 07, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: it now how the functionality of less tabs/clicks to do. It has a lot more features. Its seems to be easier to populate the information on a single tab, rather than toggling back and forth between screens. Overall pleased

Cons: the OPH chart note needs to be worked on. It populates the surgical history under the past ocular history! the formatting needs to be more consistent and properly aligned and font size is all a concern. The difference in font size and color all back and forth on the note. super annoying!

NextGen is like many other EHRs with it's pros and cons but seems to really care about improving.

Nov 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Very customizable, caters to FQHC's, and has made a lot of improvements over the last 2-3 years for user experience and customer support.

Cons: A lot of additional add-ons for a charge. Needs IT staff to properly maintain the database, a lot of problems are attached to "known issues" without a fix provided.

Great experience and

Nov 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: I like the PM and Reports. It is easy to generate reports. It is user friendly for my staff. I also like the monitoring activity

Cons: I dislike the EDR and EPM charges integration. When a code is voided on the PM side, we see a N/A on the EDR side.

NextGen has been easy to learn and has grown with the changes that occur in the medical field.

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ability to track authorizations using tasking and worklog as patient portal and how the messages easily populate into the front desk inbox. Patient portal can easily route the messages appropriately. And last, the ability to customize it to the needs of our specific practices slash specialty!

Cons: The ongoing upgrades although I know that is necessary for any EHR. Also there is no "reschedule" option for appointments. You can cancel then rebook and look at reschedule history but I personally like a reschedule button then follow the sequence needed.

Overall: We transitioned from paper charts to this EHR. The process was challenging but nextgen navigated us through all of the ups and downs it takes to get through scanning paper records and training staff. We have improved all processes since the initial implementation. We have from scheduling on the front end to the billing and statements on the back end we improved those processes. We took our antiquated tickler tab system for prior authorization of our outpatient surgical procedures and moved it to an electronic way to tracked, authorize and then schedule procedures. This cut down on any procedure being schedules before it was approved. This help improve revenue in the long run. The benefits of patient portal are still being realized. Patients can communicate with office staff on their own schedule. After implementing online billing and payment options our payments on account have increased a great deal.

Flexible and versatile software used by many FQHC's.

Nov 07, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Ongoing success community support which has a timely response and ability to track data, and run reports.

Cons: NextGen has many clicks and extra sections not needed for other specialties. Needs to be more user friendly for BH.

Overall: Flexibilty, affordability, and support.

very good

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like how the software is very much like a software and not like a hardware and more like a thing for computers

Overall: I have very little dislikes and the dislikes I have are the dislikes of people who are like normal people everywhere

We have been on since 2001 and found flexibility and functionality for our providers

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Customizations and configurations in the newer changes allows for better and easier upgrades. Also being able to add as we see fit.

Cons: Having to navigate other specialties. We are ophthalmology and feel as an add on at times. Overall still very good product.

Overall: You can see patients and meet QPP. Regulation requirements are up to date.

it has automat ed our A/R work

Nov 07, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: the tasking package has automated our billing department and our communication with the EMR side. the support is excellent.

Cons: my least favorite part is that all these wonderful reports don't always talk to each other. I would like to see some reporting that will include billing and scheduling.

I currently work in PM and am thrilled with all of the capabilities of the system

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Reporting is wonderful. Provides more data than any other system I have used and the ability to drill down to the level needed is amazing.

Cons: Would like to see a better integrated ins eligibility tool that includes and estimator, and QA process.

Overall a good experience using this product.

Nov 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The continuous updates so it is always latest product. The help section is always useful when needing quick information. Success community is amazing as well.

Cons: Very clicky. A million ways to do the same thing. At my specific site some of the options on the drop down menus don't apply at all and it seems like it is a waste of space (so to speak) however many of those menus are customizable.

Nextgen EHR has good interaction with other Nextgen modules such as EPM

Nov 07, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Nextgen is part of a large collaborative suite of products including EPM, Document Management, Mobile solution, Patient portal.

Cons: Product is forced out the door with bugs that need subsequent fixes, similar to IOS releases. Upgrading is a large project undertaking.

Overall: Easy to use.

I'm a new user as a Practice Manager. I've received a lot of help in a timely manner

Nov 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Ease of use. My new doctors have been able to catch on easily with minimal instruction. Favorites easy to set up for each doctor.

Cons: reports. customizable but a lot of searching to make correct report. Could use a mini course on report customization -- where to start with which type etc.

I have trained NextGen since 2005, I am currently train anyone that works in Medical, Dental & Pharm

Nov 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The flow and how its starts upper left and works to the right and down, each tab is used per position

Cons: some buttons and functions that should be named consistently or work the same way but they don't and so it's confusing to new employees learning the software until they get used to it,

Overall: improving patient health outcomes electronically

Using for 6 years

Nov 07, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It has many options for customization in the templates. Great for providers in the Family Practice.

Cons: We are hosted so slowness has always been an issue for us. Nextgen is very robust and able to meet your needs

There is no perfect system, but NextGen is pretty comprehensive.

Nov 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: They continue to learn from limitations and issues users have to improve processes. The system is user friendly and very comprehensive. We are in the implementation stages and these conference has been very helpful in knowing how we need to set up our system.

Cons: You will need to spend additional money to purchase add-ons in order to accommodate the needs of your practice.

Overall: User friendly

Plenty of options. Customization is better in theory than in practice.

Nov 07, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like the ability to create templates and customize to the request of the end user. This also comes with a lot of work to maintain, but is necessary for our business.

Cons: There are many tools and addons that are delivered by third party applications rather than being integrated directly into the software.

Overall: Customization for a unique business model.

Good experience overall

Nov 07, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: New workflow inbox has a better updated look.
Customer support is typically good and quick to respond.

Cons: outdated look and feel of KBM templates. Slow loading of some documents and templates.
Upgrade process can be complicated.

Good soft ware that has a great deal of potential but work flow is illogical and too many clicks.

Nov 07, 2017
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Very reliable and has great potential. needs to be better presented to clients, initial trainig and then follow up after in use for 3 months.

Cons: Too many clicks. it takes a really long time to complete a pt encounter. It should be easier to add personalized work flows.

Have been on Product six years.

Nov 07, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Accessibility of information. Tasking. Scheduling. Reporting. Customization has allowed us to create several work saving improvements

Cons: Upgrade are incredibly hard. The customizations mentioned above must be recreated on all templates every time the system is update.

internal medicine, happy with it

Nov 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: continuously updated and good support. ease of use. has ability to free type and also templates to cut down on excessive typing.

Cons: can be complicated to customize. upgrades can sometimes be time consuming. it is costly but works well.

NextGen is very customizable and users quickly learn it.

Nov 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: It is very customizable in all aspects of the application. We are able to create templates to use that they do not have that are specific to our practice. It has a nice look and feel. Not too busy as some packages are.

Cons: There are preferences to set that may be difficult to figure out what they mean. And, because you can modify templates, users think you can go ahead and make any changes to please them.

NextGen is doing much better with their client support. The new success community has really helped

Nov 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Focus on FQHC billing and UDS functionality. Allows for customization. The success community is a great new feature.

Cons: Data retrieval, we really need a way to retrieve data based on free text not just clicking buttons in KBM.

Overall: We are able to submit our claims easily and we can report our quality measures.

F0034c48fa390d83c4353877421b9531

It was challenging few months after go live but, it is much better now.

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Hosted and won't have to worry about server maintenance
The previous her software we had it will too expensive to manage and support.

Cons: Onsite support and diagnostic, I will like to have someone onsite every quarter or 6 six months.
Post go live was long and not excellent from my point of view.

I highly recommend NextGen PM for it's robust reporting capabilities and the support they provide.

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: You can run any report at any time to analyze any amount of data. In our old system we had to have a report person pull everything out of the system for us. With NextGen, anyone can learn how to use the reports so you can measure KPIs and track payments, adjustments, services by provider, etc. all down to whatever level of detail you need. Information is at your fingertips! They have also provided custom support to meet our payer requirements.

Cons: It is expensive. We are a non-profit community behavioral health provider so our funds are limited and the monthly costs are high. In addition, you have to pay extra to get many enhancement features.

the conversion ss to go with a lot of issues

Nov 07, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: I like that the software shows me what the employees / providers do. I also like that it gives me some of the information that is needed

Cons: I do not like the report, that I cannot drop down and see things. I also dont like that all the reports do not link together

Overall: Not sure yet

Unsure whether its system configuration or the software, but it's not very user friendly

Nov 07, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: It's an electronic record and saves time from paper processing. It serves the purpose of a certified electronic health record.

Cons: The way is manages the legal health record components and how it populates the information in the master IM .

Overall: As described on prior page, it's an EHR. The configuration does not currently meet all of our needs, which at this time I am unsure if it's due to our configuration or the system.

Customizable product, tons of training opportunities and materials, comprehensive.

Nov 07, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I love the fact that this software is customizable and can be used for multispecialty practices especially as the government moves toward integrated care. They have always stayed up to date on state and federal requirements.

Cons: It is expensive and upgrades are a lot of work unless you are working with a consulting group to walk you through much of the prep work.

great for multi specialty

Nov 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: ability to customize and build content from scratch, defaults like my phrases and quick saves, good customer support

Cons: not all specialties represented, no content for pediatric hematology oncology , psychiatry content does not meet all regulatory requirements in New york state

Overall: meeting regulatory requirements

Lots of potential but mess of interconnected products

Nov 07, 2017
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Configurability. You can configure the product to meet your needs. It has a lot of power and potential.

Cons: Multiple apps linked together some with very different interfaces and options. No consistency among their interfaces or administration.

Overall, fair

Nov 07, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: There is a lot of flexibility with customization. See Cons. Customer support is usually good and try to make things as easy as possible.

Cons: Customizations must be repeated with any upgrades. Not always very user friendly. Difficult to read on laptops or tablets due to small fonts and not able to change this without changing resolution.

Overall: It is good for data reporting since nearly everything is in discreet fields.

Very stable product , works well!!

Nov 07, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I can setup each practice to fit their needs and allows us to fit their practice , and I can control security for each type of user

Cons: I wish I had more of gui interface to take advantage of new touch screen , and windows 10 screen
formatting

Overall: allows us to share our data for any of our 6 locations

Overall good

Nov 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use and train employees on. Most of the screens are self explanatory, and they are easy to follow.

Cons: "Known issues" Not being fixed or taking too long to be fixed. This makes for a lot of work around processes.

Overall: Easy of use

Lacked training and felt training could have been provided at better opportunities

Nov 07, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Lost of options to choose from to set up your practice. Integrated with our EHR system for the first time.

Cons: Again I would say whole initial process and training. Make sure and start your training very early in the process and take it seriously.

Overall very good.

Nov 07, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: It is integrated, touching all of the different things my clinic needs to do from patient encounters and scheduling to billing and quality improvement.

Cons: The newer add on technology is more expensive than my small clinic can afford and there are little errors that can be time consuming to deal with on the user end but aren't always urgent enough for the NextGen developers to address in their upgrades.

I work with a reseller and this is my favorite EHR package that we support.

Nov 07, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Has a lot of power, and can go through many specialties. The auto updating of the clients is a great feature as well.

Cons: Behavorial/mental health not the best. I have installed this software and at 2 mental heath clients, one removed it the other just did not enjoy it, but it getting better.

Improvements have been noted with the UD3 update.

Nov 07, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Ability to customize templates to develop efficient/ improved workflow. Success community helpful with trouble shooting.

Cons: Having to update test codes manually in addition to updating compendiums. Sometimes labs do not update in Care guidelines and orders management template.

Overall determinate in NG platform was the reporting features for UDS, etc.

Nov 07, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Ability to collect data for various reporting requirements, which is a key functionality needed within the FQHC setting

Cons: Multiple "clicking" functions when there could be the ability (without additional cost) to prepopulate duplicate information from an encounter

its been great to have due to not needing to find charts all over the places

Nov 07, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: few templates - streamlined- customer support is fast to respond back when we open a ticket
EPM software is simple to also use

Cons: having to recreate all the templates after upgrades and having to pay so much for a nextgen expert to come out to help us out and at times they are not knowledgeable with everything we need.

Overall: workflow improved -

NextGen has improved by leaps and bounds since our first version. They continue to show a desire.

Nov 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The attention to quality measures (eg. CQM) and staying up with industry trends. They are actually ahead of the industry when it comes to e-prescribing.

Cons: The HPI templates are lacking some obvious questions. The makes their physician consultants suspect. Any practicing provider would recognize this. I have offered my services as a consultant. Let's see if they bite. Also, the ability to carry forward exam findings would be great. My amputee isn't going to miraculously regrow a limb. The carry forward comments at the bottom isn't enough.