# Mercury Patient Engagement Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Mercury Patient Engagement Software - reviews, pricing plans, popular comparisons to other Healthcare CRM products and more.

Source: https://www.capterra.com/p/163488/Healthgrades-CRM/pricing

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# 

 Mercury Patient Engagement Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Mercury Patient Engagement

## What is Mercury Patient Engagement?

Healthgrades CRM is built on the world's first CRM for healthcare, backed by over 30 years of experience, and designed for teams of any size. With powerful opportunity analysis and predictive models, campaign management and automation tools, and omnichannel reporting dashboards - all powered by insights from healthgrades.com.

## What is Mercury Patient Engagement used for?

[Healthcare CRM](https://www.capterra.com/healthcare-crm-software/)

Overall rating

Based on 6 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

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Do you work for Mercury Patient Engagement?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.mercuryhealthcare.com&name=Mercury Patient Engagement)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Mercury Patient Engagement

4.7 (6)

VS.

[4.4 (18,765)](https://www.capterra.com/p/61368/Salesforce/reviews/)

Starting Price

Contact vendor

Starting Price

$25

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.5 (6)

Ease Of Use

4.0 (293)

Value For Money

4.5 (4)

Value For Money

4.0 (271)

Customer Service

4.4 (5)

Customer Service

4.1 (287)

## Mercury Patient Engagement alternatives

[4.6 (144)](https://www.capterra.com/p/233684/ShiftCare/reviews/)

Starting price

$8.00

Per User, Per Month

[4.5 (198)](https://www.capterra.com/p/73807/BestNotes/reviews/)

Starting price

$58.00

Per User, Per Month

[4.3 (6,964)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/)

Starting price

$14.00

Per User, Per Month

Highest Rated

[4.7 (152)](https://www.capterra.com/p/90493/ECP/reviews/)

Starting price

Contact vendor for pricing

[View all alternatives](https://www.capterra.com/p/163488/Healthgrades-CRM/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Appointment Management

Manage various aspects of appointments including booking, rescheduling, canceling

Audience Targeting

Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention

Campaign Management

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Marketing Automation

Automate workflows and trigger campaigns based on customer actions

Medical History Records

Records of patients' medical history

Patient Communications

Allow communication between the company and patients via messages, SMS, emails, phone, and more

Mercury Patient Engagement 9 features

Manage various aspects of appointments including booking, rescheduling, canceling

Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Automate workflows and trigger campaigns based on customer actions

Records of patients' medical history

Allow communication between the company and patients via messages, SMS, emails, phone, and more

Managing and tracking patient health, progress, communication, and treatment plans

Track and organize physician schedules and pertinent information

Predict future data based on historical data sets

Get Advice

We can help you find the software with the features you need.

Features

3.8 (6)

3.8

Based on 6 reviews

## Pricing

Value for money

4.5 (4)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

4.5 (4)

4.5

Based on 4 reviews

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## Support, customer service and training options

Customer Service

4.4 (5)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.4 (5)

4.4

Based on 5 reviews

## User reviews

Overall rating

4.7

Based on 6 reviews

Filter by rating

5(4)

4(2)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

DP

Diane P.

Medical assistant

Hospital & Health Care

### "Healthgrades"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 21, 2021

I work in a hospital and tell my patients to look up their doctor on healthgrades if they want more information on a specific doctor they’re unsure about

Pros

This is the best app to find a specific doctor & read the real reviews from patients

Cons

I haven’t encountered any problems using this app so far

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CC

Cindy C.

Director of Marketing

Hospital & Health Care

### "Healthgrades CRM"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

October 24, 2019

Great resource and service from this team!

Pros

This software is a great resource for me with Healthgrades and they are a great team to work with

Cons

I can't identify something that I don't like about it.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MB

Malorie B.

Director of Public Relations

Hospital & Health Care

### "Use of Healthgrades CRM"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

October 22, 2019

Pros

If you use it regularly, the more benefit it is to you and your role.

Cons

There are parts about it I don't look at.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LA

Lori A.

Marketing Manager

Hospital & Health Care

### "HealthGrades "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

October 22, 2019

Brought in a lot of new volume, showed positive ROI and contribution margin

Pros

Helpful team that strategizes/manages campaigns, though a lot of turnover Successful first year of results/ROI Optimization needed to continue successfully Insightful tool with alot of great features Amazing user conference!

Cons

We do not take full advantage of the tool and it's offerings Need one person on team to own and manage campaigns, and use it more fully Billing can be challenging A lot of team turnover We have limited budgets to maximize tool offerings

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JV

Julie V.

Marketing and Creative Services Manager

Hospital & Health Care

### "Healthgrades CRM review"

4.0

Overall Rating

4.0

4.0

Ease of Use

2.0

2.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

October 17, 2019

Targeting messaging to specific patient populations has been hugely valuable.

Pros

I like that we can splice and dice data to help support our business decisions in a pretty short amount of time.

Cons

The set up to get our feed to the point where we could reasonably use and trust the data was pretty arduous.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

PD

Pam D.

Marketing Account Manager

Hospital & Health Care

### "Great Product for Marketing"

5.0

Overall Rating

5.0

5.0

Ease of Use

2.0

2.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

October 17, 2019

Pros

We had a difficult time showing return on investment for our marketing efforts. Through CRM, we have been able to demonstrate ROI.

Cons

The software is difficult to learn; often we just have Healthgrades do what we need to do. But the turnaround time for certain things is a bit long. Not for everything, but some projects.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

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