# Mercury Patient Engagement Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Mercury Patient Engagement Software - reviews, pricing plans, popular comparisons to other Healthcare CRM products and more. Source: https://www.capterra.com/p/163488/Healthgrades-CRM/reviews --- # Mercury Patient Engagement Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Mercury Patient Engagement ## What is Mercury Patient Engagement? Healthgrades CRM is built on the world's first CRM for healthcare, backed by over 30 years of experience, and designed for teams of any size. With powerful opportunity analysis and predictive models, campaign management and automation tools, and omnichannel reporting dashboards - all powered by insights from healthgrades.com. ## What is Mercury Patient Engagement used for? [Healthcare CRM](https://www.capterra.com/healthcare-crm-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Mercury Patient Engagement?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.mercuryhealthcare.com&name=Mercury Patient Engagement) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Mercury Patient Engagement 4.7 (6) VS. [4.4 (18,766)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price Contact vendor Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.5 (6) Ease Of Use 4.0 (293) Value For Money 4.5 (4) Value For Money 4.0 (271) Customer Service 4.4 (5) Customer Service 4.1 (287) ## Mercury Patient Engagement alternatives [4.6 (144)](https://www.capterra.com/p/233684/ShiftCare/reviews/) Starting price $8.00 Per User, Per Month [4.5 (198)](https://www.capterra.com/p/73807/BestNotes/reviews/) Starting price $58.00 Per User, Per Month [4.3 (6,964)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Highest Rated [4.7 (152)](https://www.capterra.com/p/90493/ECP/reviews/) Starting price Contact vendor for pricing [View all alternatives](https://www.capterra.com/p/163488/Healthgrades-CRM/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Appointment Management Manage various aspects of appointments including booking, rescheduling, canceling Audience Targeting Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Marketing Automation Automate workflows and trigger campaigns based on customer actions Medical History Records Records of patients' medical history Patient Communications Allow communication between the company and patients via messages, SMS, emails, phone, and more Mercury Patient Engagement 9 features Manage various aspects of appointments including booking, rescheduling, canceling Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Automate workflows and trigger campaigns based on customer actions Records of patients' medical history Allow communication between the company and patients via messages, SMS, emails, phone, and more Managing and tracking patient health, progress, communication, and treatment plans Track and organize physician schedules and pertinent information Predict future data based on historical data sets Get Advice We can help you find the software with the features you need. Features 3.8 (6) 3.8 Based on 6 reviews ## Pricing Value for money 4.5 (4) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.5 (4) 4.5 Based on 4 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (5) 4.4 Based on 5 reviews ## User reviews Overall rating 4.7 Based on 6 reviews Filter by rating 5(4) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent DP Diane P. Medical assistant Hospital & Health Care ### "Healthgrades" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 21, 2021 I work in a hospital and tell my patients to look up their doctor on healthgrades if they want more information on a specific doctor they’re unsure about Pros This is the best app to find a specific doctor & read the real reviews from patients Cons I haven’t encountered any problems using this app so far Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CC Cindy C. Director of Marketing Hospital & Health Care ### "Healthgrades CRM" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 October 24, 2019 Great resource and service from this team! Pros This software is a great resource for me with Healthgrades and they are a great team to work with Cons I can't identify something that I don't like about it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MB Malorie B. Director of Public Relations Hospital & Health Care ### "Use of Healthgrades CRM" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 22, 2019 Pros If you use it regularly, the more benefit it is to you and your role. Cons There are parts about it I don't look at. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LA Lori A. Marketing Manager Hospital & Health Care ### "HealthGrades " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 22, 2019 Brought in a lot of new volume, showed positive ROI and contribution margin Pros Helpful team that strategizes/manages campaigns, though a lot of turnover Successful first year of results/ROI Optimization needed to continue successfully Insightful tool with alot of great features Amazing user conference! Cons We do not take full advantage of the tool and it's offerings Need one person on team to own and manage campaigns, and use it more fully Billing can be challenging A lot of team turnover We have limited budgets to maximize tool offerings Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JV Julie V. Marketing and Creative Services Manager Hospital & Health Care ### "Healthgrades CRM review" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 17, 2019 Targeting messaging to specific patient populations has been hugely valuable. Pros I like that we can splice and dice data to help support our business decisions in a pretty short amount of time. Cons The set up to get our feed to the point where we could reasonably use and trust the data was pretty arduous. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PD Pam D. Marketing Account Manager Hospital & Health Care ### "Great Product for Marketing" 5.0 Overall Rating 5.0 5.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 17, 2019 Pros We had a difficult time showing return on investment for our marketing efforts. Through CRM, we have been able to demonstrate ROI. Cons The software is difficult to learn; often we just have Healthgrades do what we need to do. But the turnaround time for certain things is a bit long. Not for everything, but some projects. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)