# Recombee Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Recombee the right Artificial Intelligence solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/163489/Recombee/reviews --- Recombee 4.7 (13) [View alternatives](https://www.capterra.com/p/163489/Recombee/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Recombee Ease of use 4.8 Customer Service 4.8 ## Showing most helpful reviews Showing 1-13 of 13 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ngoc Huy T. IT Business Analyst Computer Software Used the software for: Less than 6 months ### "Quite easy to integrate into your system and the customer support is gold" May 7, 2021 5.0 This becomes one of the selling points of the project I was working on. Pros Even if the free version, you can do nearly whatever the hell you wanna do with the system. With small-size business, 100,000 requests per month is enough to give you life. There are a ton of library that you can integrate into, though I'm using NextJs and run into some troubles at first. The technical lead was basically always there to give me direction lol even though I was on my free plan. Cons May take you a little bit of coding experience if you want to integrate in react or nextjs. Also sometimes the connection is slow, it throws timeout exception (you have to manually set it) Reason for choosing Recombee Easier to integrate. I think to integrate the Amazon one you have to run Amazon CLI which you have to set up another environment (docker or something) if you want to deploy. And it is an absolute no no for me Review Source Response from Recombee May 10, 2021 Hi Huy, thank you for your review! We are happy we could help with the project, and that our free services are useful to smaller businesses to test and explore our recommender. We look forward to driving your business forward. All the best, Recombee Support Team PF Patrick F. Software Engineer E-Learning Used the software for: I used a free trial ### "I would recommend Recombee " April 14, 2021 5.0 It has been a great experience both from a product standpoint but also a customer service standpoint. \[SENSITIVE CONTENT HIDDEN\] has been extremely helpful in helping tonebase get set up. Pros 1\. The price point is unbeatable compared to other services 2. Its extremely easy to implement from a software engineering perspective 3. It has a robust set of features but they do not crowd the interface, the core concepts are very clear 4. The documentation was very clear as to how to implement the actual integration Cons Only would love a button to promote the data from staging db to production db. If recombee can add that to their product roadmap that would be extremely helpful imo. Alternatives considered [Google Cloud](https://www.capterra.com/p/268690/Google-Cloud-Platform/) Reason for choosing Recombee There were actually many other ones considered besides the ones mentioned above^, but they seemed to be less customizable and/or less straight forward than recombee. We needed it to be an API to interact with, so that we could use recombee in a customized way that fitted tonebase's needs rather than a "no code" solution that would most likely be incredibly limiting. The other solutions that weren't the "no code" solutions though were TOO complex, and a would have been a waste of time. For example in Amazon Personalize I would have had to upload apache avro schemas. I don't want to learn about avro schemas just to upload some data. As a startup we don't have time to waste on learning something that won't be necessary if there's a simpler solution available. Recombee seemed to be the perfect balance between complexity and simplicity. Complex enough for customization (i.e. not a super limiting "no code" solution), and simple enough that I could easily get everything up and running within a couple hours. All of this, coupled with the incredible price point recombee offers (especially when comparing to other companies), made the the choice to use recombee easy to make Hope this is helpful for anyone considering Recombee. I give them 11/10, and highly recommend it (pun completely intended). Cheers - Patrick Review Source Response from Recombee April 16, 2021 Dear Patrick, Thank you for taking the time to share your positive experiences with us! In case of a struggle in future integrations, don't hesitate to contact us at business@recombee.com. All the best, Recombee Support Team SJ Sascha J. COO Entertainment Used the software for: Less than 6 months ### "Easy but expensive" March 1, 2021 4.0 Yeah, we have personal recommendations! (But we don't see any significant slift-ups in our orders.) Pros \- It's very easy to use - Fast an good results - Very flexible Cons \- No match score available - Expensive, if you use all features. Caused by per request pricing. - Client-Caching required to control costs Reason for choosing Recombee Because it's very easy to use. Review Source Response from Recombee March 11, 2021 Dear Sascha, The satisfaction of our clients is our highest priority, and we are always looking for ways to meet our clients' expectations. Please feel free to contact us at business@recombee.com. We would be happy to revisit your case and help you gain the most out of our solution. All the best, Recombee Support Team PP Pascal P. Business Developer Information Technology and Services Used the software for: 1-2 years ### "Underdog in Recommender Engines" April 26, 2021 5.0 Pros The very powerful full-text multi entity search engine was the first feature we used in beta state for our customers but in my opinion the best feature is the more or less classic recommender engine service that drives 90% of the pages at some of our customers e-commerce solutions. Cons Like mentioned above the search engine is at Standard level(at the moment). But I don’t think that really is a „con“. They improve it and give more and more options by the time we are running our systems on that. So It stays stable and we and recombee can focus on new features. Reason for choosing Recombee Super clear and less over-featured API. So we can fit all of our Software components in. That was the first impression of the product. We tested a lot and also saw improvements in CTR and conversion rate. So we decided to give it a try in some test products and since 1 1/2 years it’s established on many of our customers software solutions. Sometimes more visible and sometimes as a second brain in the backend. :) Review Source Response from Recombee April 29, 2021 Hi Pascal, Thank you for your review. We value the long-standing collaboration between Recombee and Complex GmbH and we appreciate your in-depth understanding of our solution. Thank you for taking the time to share your experience with us and we are pleased to continue our fruitful cooperation. All the best, Recombee Support Team VR Verified Reviewer CEO Financial Services Used the software for: I used a free trial ### "Recombee for customer tracking" July 28, 2021 4.0 Excellent, I loved the user interface and it makes too many tasks easy for you. It is a product that can be used and based on obtaining follow-up statistics Pros It is different from other options on the market, its interface seems too understandable to me Cons Artificial Intelligence optimization is for experts, I think it should be more accessible. I mean hyperparameterization Review Source Response from Recombee July 30, 2021 Hi, thank you for your review. We are very glad clients enjoy our user interface! Appreciate the feedback. All the best, Recombee Support Team SC Sumedh C. Co-Founder Online Media Used the software for: 2+ years ### "A great purchase" February 25, 2021 5.0 Pros The accuracy is what sets this recommendation engine apart. Recombee team also ensures that customer support is better than any other company. Cons None that come to my mind. We still need to test it with other languages though. Review Source Response from Recombee March 11, 2021 Dear Sumedh, Thank you for taking the time to share your positive experiences with us! In case of a struggle in future integrations, don't hesitate to contact us at business@recombee.com. All the best, Recombee Support Team LC Lucas C. CEO Internet Used the software for: 2+ years ### "Great option" March 1, 2021 5.0 Pros The integration with their API is very easy. Cons A data center option in South America would be very interesting. Review Source Response from Recombee March 11, 2021 Dear Lucas, Thank you for taking the time to share your positive experiences with us! In case of a struggle in future integrations, don't hesitate to contact us at business@recombee.com. All the best, Recombee Support Team MA Mohammed A. E-Commerce Manager Retail Used the software for: 6-12 months ### "Great recommendation engine" October 20, 2023 5.0 Great Pros Ease of use, and ability to use it in different cases Cons not being able to recognize video content by AI Review Source TC Tony C. CTO Computer Games Used the software for: 1-2 years ### "A super easy recommendation service just works !" March 8, 2021 5.0 It's a very nice choice that the small team could take advantages from your database immediately. No complicated algorithms, clean documents and fast support. Pros Recombee is super easy on integration, we took less than 2 days to make it work. And the result is acceptable. Its very good option when you are in a small team which can't afford a whole data-analyze team. Cons We can't find any additional solutions / suggestion to make the recommend result more accurate. The performance dashboard is a bit too simple. Review Source Response from Recombee March 11, 2021 Dear Tony, Thank you for taking the time to share your positive experiences with us! In case of a struggle in future integrations, don't hesitate to contact us at business@recombee.com. All the best, Recombee Support Team AB Asher B. VP R&D Financial Services Used the software for: Less than 6 months ### "AI Made easy" March 4, 2021 4.0 We found both the product and the team at Recombee to be highly responsive and knowledgeable in their area of expertise, at this time (several months after launch) we still do not have an AI\\ML team member and rely solely on their product and suport. Pros We create a new platform and wanted to have AI based recommendations for our users however we didn't have the time and resources to build the models and starting training them ourselves, the fact we could provide Recombee with meta data on our users and products and get going in a matter of minutes was exactly what we needed. Cons Nothing much, it provided us exactly with what we needed. Review Source Response from Recombee March 11, 2021 Dear Asher, Thank you for taking the time to share your positive experiences with us! In case of a struggle in future integrations, don't hesitate to contact us at business@recombee.com. All the best, Recombee Support Team MB Matt B. CEO Computer Software Used the software for: 6-12 months ### "Great docs, great support, great product!" February 23, 2021 5.0 Pros We use a number of custom-built models to power our software, but chose to go with Recombee for our recommendation engine as it outperformed everything else we tried, and allowed us to launch much sooner. The docs are easy to consume and very comprehensive, the API is well-thought-out and supports a range of different use cases. It ended up saving us weeks of development time. Cons One neat addition would be the ability to see a confidence score on an item recommendation. We'd love to show a "Chance you'll like this" score. Review Source Response from Recombee March 11, 2021 Dear Matt, Thank you for taking the time to share your positive experiences with us! In case of a struggle in future integrations, don't hesitate to contact us at business@recombee.com. All the best, Recombee Support Team OD Olakunle D. Senior Software Engineer Retail Used the software for: 6-12 months ### "Recombee Review" February 24, 2021 4.0 Pros The easy to use interface. It makes it really easy and fast to see what operations your users are doing. Cons I don't have a least favourite part of the software Review Source Response from Recombee March 11, 2021 Dear Olakunle, Thank you for taking the time to share your positive experiences with us! In case of a struggle in future integrations, don't hesitate to contact us at business@recombee.com. All the best, Recombee Support Team MN Muna N. Founder & CEO Retail Used the software for: Less than 6 months ### "Great" September 21, 2023 5.0 Pros Best we could find that was easy(ish) to implement. Cons Nothing comes to mind at the moment, maybe responsiveness Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.