# Nimbata Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Nimbata the right Call Tracking solution for you? Explore 27 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/163493/Nimbata/reviews --- Nimbata 4.7 (27) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Nimbata Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews EC Eamon C DirectorMarketing and Advertising, 2 - 10 employeesUsed the software for: Less than 6 months. “The support with Nimbata is fantastic, Demitrios got on several calls with out team and was there every step of the way, the dashboard is intuitive and I love the product.“ October 25, 2024 KG Kevin G business ownerMarketing and Advertising, 2 - 10 employeesUsed the software for: 1-2 years. “It's a little clunky to use and not very intuitive.“ March 7, 2023 TU Tino U Marketing ConsultantMarketing and Advertising, 2 - 10 employeesUsed the software for: 6-12 months. “Nimbata's per-call cost significantly reduced our call tracking expenses by 70% in comparison to previous trackers.“ February 13, 2023 ## Showing most helpful reviews Showing 1-25 of 27 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chris M. CEO Marketing and Advertising Used the software for: 6-12 months ### "Best Call Tracking Service for your Business" January 10, 2023 5.0 My overall experience has been great and i appreciate this software for my business Pros I like the tracking number is very easy to use and i can create numbers for all my clients websites i create. Cons What i dont like is that i cant use numbers tracking to call back. i have to use my number after if i dont answer or clients dont answer Switched from [CallRail](https://www.capterra.com/p/141829/CallRail/) Too expensive and support is not that good Review Source Response from Nimbata January 11, 2023 Wowee, thanks a ton Chris! Spoiler alert: A call back feature is in the works ;) By the way, we know what it's like dealing with exorbitant prices and subpar customer service, that's why we always have a call tracking specialist ready to assist you :) Thanks again for your review. EC Eamon C. Director Marketing and Advertising Used the software for: Less than 6 months ### "Using Nimbata to improve client reporting - Outstanding support" October 25, 2024 5.0 Extremely positive, great support, quick set up. Pros The support with is fantastic, Demitrios got on several calls with out team and was there every step of the way, the dashboard is intuitive and I love the product. Cons Nothing, it does exactly what they say it will do (and more to be honest!) Switched from [CallRail](https://www.capterra.com/p/141829/CallRail/) It's just a better software than callrail, simple. Review Source MV Mark V. Director/Founder Marketing and Advertising Used the software for: Less than 6 months ### "The worst Experience in 10 years of marketing with an SaaS" January 23, 2023 1.0 their platform is more complicated than anything else, and their support? It's funny they have the \[SENSITIVE CONTENT\] answering support, which I believe it;s in this just for money, as he was rather full of himself in the chat, and "bla-bla-bla" about how great it was his product that he completely forgot about my issue. What a pitiful experience. Felt extremely cheap form the first time I approached this company. I'd happily go for Twilio, that offers free phone number rentals and has nothing to pay when it comes to sharing stats. NEVER AGAIN! UTTER WASTE OF TIME Pros NONE. As I'd needed to pay for everything aside from the £6 ripoff for two numbers sitting there and tracking less than 5 calls a month. An utter JOKE! Cons You need to pay for every little thing you may need in a call tracking, which is cheap, useless and had wasted my time in a great deal. Furthermore, Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Everything. From platform functionalities, to price, customer service (inexistent) and how overall cheaply the company has their cores based on. Review Source TU Tino U. Marketing Consultant Marketing and Advertising Used the software for: 6-12 months ### "Great Low-Cost Call Tracker" February 13, 2023 5.0 We have had a great experience so far using and it has now become a critical tool in our agency. Pros We really liked their payment model which is what initially attracted us to give it a try. We have used different trackers in the past and found our end-of-month Invoices were eating into our profits. 's per-call cost significantly reduced our call tracking expenses by 70% in comparison to previous trackers. Cons There is nothing much that we don't like. Like most products/software there are always minor improvements that could be addressed. The good thing about the Team is that they have implemented a lot of the minor/major recommendations that we have given to them which has made our experience even better using the platform. Switched from [Ringba](https://www.capterra.com/p/176276/Ringba/) 's per-call cost significantly reduced our call-tracking expenses by 70% in comparison to previous trackers that we have used to manage multiple call-tracking campaigns. Review Source RP Remi P. Digital marketing manager Real Estate Used the software for: Less than 6 months ### "Great and efficient tool " November 15, 2024 5.0 Great experience, their team is also very friendly and helpful. Pros Tool is very clear and simple to use. Setup is also very easy. It is also quite affordable compared to other tools out there. Cons Can't thing of anything so far, although I didn't test all the features. Review Source Dionisis K. Digital Marketing Director Marketing and Advertising Used the software for: 1-2 years ### "A must-have tool for all campaigns! make your Brand, SEO or paid ads deliver more." March 6, 2023 5.0 Call campaigns are a great opportunity for businesses and with you can now measure which ads have more impact. Their support team was very helpful when we needed to launch our experimentation for A/B across locations Pros More than just campaign level data, we get ad set level data. Cons Nothing to report. is an excellent tool! Review Source VR Verified Reviewer DIrector of Operations Marketing and Advertising Used the software for: Less than 6 months ### "Exeptional Product" February 13, 2023 5.0 Businesses may boost client engagement and have a better understanding of their marketing strategies with the help of Call Tracking. Nimbata Call Tracking is a dependable option for companies trying to improve their marketing and customer experience since it is trusted by top brands all over the world. Businesses may test the product for free and determine for themselves the advantages it can offer but I would recommend for Large enterprises the "Agency" plan. Pros Call Tracking provides valuable insights into the campaigns, channels, and keywords that drive customers to pick up the phone and call the business. Cons Nothing important to mention here. Maybe the UX in mobile devices could be better. Review Source AK Alexander K. CEO Marketing and Advertising Used the software for: 6-12 months ### "Strongly recommend" January 20, 2023 5.0 is a great and easy to use platform with good and helpful support. Pros An easy to use platform with a great UI and less expensive then their competitors. Cons The feature of blocking certain country codes is only available at a more costly subscription level. Should have been integrated with the base level subscription. Actually brings the experience down a bit but that is the only negative part of the platform. Review Source Vassilis B. Marketer Marketing and Advertising Used the software for: 6-12 months ### "Best call tracking solution" November 19, 2019 5.0 Everything works fine :) Keep up the good work guys! Pros Thanks to , I can now prove an enhanced ROI to my clients! I like the excellent UI/UX design of the platform and of course the ease of setting up the software. On top of that, I was astonished by the wide selection of filters οn the dashboard. Nimbata gives me a deep dive into your client's’ data! Cons Nothing to mention as a con so far. team puts their creativity and appetite work to meet my clients' business and marketing needs! Review Source Massimo M. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Good Saas software for the price" January 18, 2023 5.0 I can track all my phone calls in one place. Pros Easy to use, cheap but with all the features you need. Cons Can have a proper dashboard with the free plan but it's okay. Switched from [CTM](https://www.capterra.com/p/152004/Call-tracking-software/) I couldn't buy an italian phone number Review Source Response from Nimbata January 19, 2023 Thank you for your kind words Massimo! TH Thomas H. CTO Information Technology and Services Used the software for: 6-12 months ### "Call Tracking Software mit sehr gutem Support" April 15, 2020 5.0 Die Software eignet sich hervorragend zum Call Tracking auf Basis der Traffic Source oder pro Besucher. Der Support ist sehr gut zu erreichen und hilfsbereit. Es wurde sogar auf unsere individuellen Anforderungen eingegangen. Pros Der Service macht das, was er soll, nämlich Anrufe und deren Traffic-Ursprung nachvollziehbar(er) zu machen. Für uns war es wichtig, zu wissen, welcher Traffic aus welchen Quellen zu welchen Anrufen führt. Es ist möglich, das Ganze auf Trafficsource Basis zu tracken oder auf Basis einzelnener Besucher. Das Ganze funktioniert, indem ein Code-Snippet auf der Website eingebunden wird, wordurch statische Telefonnummern durch dynamische, bei registrierte, ortsbezogene, rotierende Rufnummern ersetzt werden. Es gibt einige Konfigurationsmöglichkeiten, es ist funktioniert aber ohne viele Schritte. Cons Es gibt Konkurrenzprodukte, die noch umfangreicherer Analysen oder bspw. auch detailliertere Salesforce Integrationen bieten. Dies war für uns aber kein Entscheidungspunkt. Desweiteren muss bei der Telefonnummernregistierung ein Dokument ausgefüllt werden, damit man ortsgebundene Telefonnummern bestellen kann. Dies ist eine rechtliche Anforderung und nicht spezifisch. Nimbata macht diesen Prozess so angenehm wie möglich. Review Source MDP Morena Dora P. Imprenditore Utilities Used the software for: 1-2 years ### "Perfetto e consigliato" September 11, 2023 5.0 Con , la mia azienda ha visto progressi notevoli nel tracciamento chiamate. Un vero game-changer! Pros Ottimo servizio di call tracking! è intuitivo e preciso. Ha migliorato la nostra analisi delle chiamate. Consigliato! Cons All'inizio è un po macchinoso da settare ma dopo è tutto perfetto Review Source AK Angelos K. Senior Performance Marketing Associate Real Estate Used the software for: 2+ years ### "Nimbata Review" November 21, 2022 4.0 Pros Versatility, ease of use and customer support Cons some minor bugs and ui improvements need to be made Review Source AK ALEXANDROS K. Owner Broadcast Media Used the software for: 2+ years ### "A powerful tool for every business!" November 8, 2019 5.0 I was searching a long time for a service like this and I am really happy that a friend of mine suggested . My revenue streams are based at a high percent on incoming calls, so it is of paramount importance for me to know which of my marketing activities drive customers to call. In addition to this, I run Google Ads for my business and Nimbata helped me gain valuable insights with regard to the effectiveness of the used keywords. Pros The thorough reporting, not to mention the exquisite customer support available 24/7. Cons Nothing negative to mention about the platform Review Source Nick V. Passionate SEO Marketing and Advertising Used the software for: 6-12 months ### "Exquisite service" November 6, 2019 5.0 means a lot for my business, since it helped me get valuable insights about my marketing strategies and rectify when needed, always based on data. Pros as a platform has many pros, but I would like to focus on the ease of setup and use. Highly appreciated also the fact that the customer support is always available to resolve any possible issues. Cons I can't really think anything I don't like about Review Source KG Kevin G. business owner Marketing and Advertising Used the software for: 1-2 years ### "Good Service Much Better Than the other guys" March 7, 2023 4.0 Over all very satisfied. Pros Well, I was with Phone Wagon to get away from Call Rail, but surprise surprise callrail bought them. After call rail couldn't migrate me in on their plans because I was a former customer. After trying to get integration worked out with Call Rail for a month, I wound up leaving and going to . Customer service was great and they've been good ever since. Cons It's a little clunky to use and not very intuitive. I wish there was a little more work done on the UI/UX Reason for choosing Nimbata Because they were cheaper and had all the features Review Source IK ILIAS K. CCO Transportation/Trucking/Railroad Used the software for: 2+ years ### "I get exactly what I need!" November 7, 2019 5.0 With I can easily measure my marketing performance in 5 different countries, and make data-driven decisions. Simple as that! I get what I need, at very reasonable prices. Pros First of all, it was easy to find tracking numbers for the countries I was planning to run my campaigns. Secondly, the customer support is always stand-by to help. I also loved ’s integration with Zapier app. Cons Not at all Review Source Joanna V. SEO Specialist at my own SEO Business Marketing and Advertising Used the software for: Less than 6 months ### "Nimbata Rocks!" October 15, 2019 5.0 has become a part of my sales packages as it helps me tp track the leads that I am generating from my SEO Marketing campaigns for my clients and partners in an effective way, which is a prerequisite in my contracts. Tracking the performance of our marketing campaigns should be a priority for all marketers and Nimbata offers us this great opportunity. Pros I like the ease of use it has and the top notch customer support that always helps me to set up new client accounts fast and effectively. Cons There is nothing that I don't like about the software. Alternatives considered [CallRail](https://www.capterra.com/p/141829/CallRail/) Reason for choosing Nimbata has a Greek department and speaking to a fellow Greek customer support team mate from Nimbata made a nice difference, our chemistry worked and I trust them ever since, since they are always very helpful. Review Source AP Andrea P. SEM Specialist Marketing and Advertising Used the software for: Less than 6 months ### "De las Mejores Herramientas de Call Tracking" April 14, 2020 5.0 Lo utilizamos para Clínicas Dentales. Con Nimabata hemos podido medir qué llamadas ingresan a la clínica a través de Google Ads y Facebook y podemos determinar qué estrategias digitales funcionan y cuál es el ROI. Pros me parece una herramienta de call tracking muy completa. Puedo hacer el correcto seguimiento de las llamadas que entran a través de los diferentes canales digitales, como Google y Facebook. Es muy sencilla y fácil de configurar. ¡La recomiendo 100%! Cons Tal vez, revisar la creación de objetivos con Analytics. Yo lo manejo, pero algunas veces los datos que me salen en analytics no me cuadran con los datos de . Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review Source Response from Nimbata April 21, 2020 Thank you so much for your kind review Andrea! Happy to hear you like the platform. Indeed - there may be times when the calls reported in your Nimbata dashboard don't match what is presented in your Google Analytics goals. Our dashboards present all call activity (answered, unanswered, repeat, etc) whereas Google Analytics may report on unique conversions. For example, visitors who called twice but were attributed to the same campaign (or goal) would only show up once. As you correctly mention, it's always best to also check that events in your Google Analytics account match with the Nimbata dashboards :) MD Markellos D. CEO Human Resources Used the software for: 6-12 months ### "Finally we can calculate ROI on click-to-call ads" November 11, 2019 5.0 Great customer support - love their instant messenger thingy, helped us solve initial issues really fast! Pros Click-to-call ads have been performing great overall but we haven't been able to data to calculate ROI for specific ads. With we finally have a good system to track performance and calculate ROI for each ad. Setup was not trivial but easy enough. Cons Took us a couple of days to change our mindset from display ads - but once we did, we were able to get way better ROIs than with traditional advertising. Review Source OS Orazio S. Director Marketing and Advertising Used the software for: 1-2 years ### "Solid platform and great customer service!" January 14, 2020 5.0 A very useful and value-for-money service Pros What I appreciate the most is the responsiveness of the team, no matter the day and time I need help. In addition to this, I find extremely useful are all the integrations it offers from analytics to zapier. Cons I like as it is, don't find any negative aspects Review Source IK Ioannis K. Growth Marketer Marketing and Advertising Used the software for: 2+ years ### "Highly recommended " April 22, 2020 5.0 Pros This tool has solved one of my biggest problems in b2b lead generation, the phone call tracking. I can now prove the increase of the phone calls that are generated from the marketing efforts, futher more I can now track what channels brings more for phone calls. There are also stats about call duration, who hanged out etc, so i can estimate the quality of the calls. Cons No cons they have created a great product in a very fair price Review Source NK Nick K. CEO Furniture Used the software for: Less than 6 months ### "The company offers high service" January 31, 2023 5.0 Pros The company offers high service, the staff is always there to help and guide us. The marketing team drew useful conclusions thanks to Nimbada. Cons I would like the price to be more affordable as we use Nimbada in conjunction with other marketing tools Review Source TM Tina M. Marketing Consultant Marketing and Advertising Used the software for: 6-12 months ### "Nimbata is by far the best call tracking service" November 26, 2019 5.0 I have used other call tracking software providers and I can confirm that the team is doing an excellent job. Pros To start with, the platform has an awesome UI/UX design, so it’s easy for me and my colleagues to navigate. Moreover, they provide exceptional customer support resolving issues or replying to queries in no time. Last but not least, I find extremely useful for my business the add-ons of the platform, especially the “whispers”. Cons No cons - Only awesomeness. I do not have a con to share. Review Source NG Nikhil G. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Very useful for my business" January 23, 2020 4.0 ’s call tracking software turned out to be a powerful weapon for my business. Pros (1) They offer tracking numbers for many countries with an easy process to get them (2) You don’t need to be a tech geek to navigate to the platform (3) It provides practical add-ons (4) It offers 24/7 customer support Cons Good so far. I dont think I have any negative regarding Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.