Welcome Systems

Welcome Anywhere

4 / 5 43 reviews

Who Uses This Software?

Small to medium sized independent hotels.


Average Ratings

43 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $30.00/month
  • Pricing Details
    £45.00 + Vat
  • Free Version
    Yes
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Welcome Systems
  • www.welcome-anywhere.co.uk
  • Founded 1985
  • United Kingdom

About Welcome Anywhere

Are you a competitive, modern hotelier? As the operator of an independent hotel, you know how important it is to be competitive. Large chains and the threat of Airbnb means you have to deliver an unforgettable guest experience. Can you say, hand-on-heart that youre doing that? Discover the PMS that will help you join a brave new world.


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Welcome Anywhere Features

  • Activities Booking
  • Booking Notes
  • CRM
  • Guest Management
  • Multiple Rate Plans
  • Online Booking
  • Payment Processing
  • Promotions Management
  • Revenue Management
  • Single / Group Reservations
  • Third Party Booking

Welcome Anywhere Reviews Recently Reviewed!


Fantastic New Addition

Oct 26, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Service - Although not 24/7 they are still very good

Cloud based.

Integration with Epos.

Simple forms and reports.

Cons: More admin functions needed.

Updates to be quicker.

Overall: I studied numerous PMS systems before choosing to remain with Welcome Computers. The simple reason for this choice is because their people actually care. You can pick up the phone and speak to a real person within seconds. If you have done something stupid and need help - they will help you. If the system is lacking a feature you require - they will beta test it and consider you.

The system integrates pretty well with our Datasym Epos system (a few

The software is browser friendly, tablet friendly and surprisingly you are able to do most functions on a phone - normally a feature of only basic systems.

The interface is pleasing to the eye. Easy to navigate. A few mods could be done to make the booking process foolproof (again, in development i believe).

I wish that sometimes updates would come sooner but these guys have probably learned the hard way about what happens if you rush through something.

I also wish that Admins had more control and could restrict access for others and personalise the system to shape their business more. Saying this, I believe that these are all in the pipeline already.

The system is very good value for money. The online room booking widget for your website will reduce those bills you pay to booking.com and laterooms.

Like I've said already, a few tweaks would make me over the moon, but you will not find better without getting a system that is so complicated it needs NASA mission control to operate. My staff can be up and running with Welcome Anywhere with a half day of training!!!

Recommendations to other buyers: Look into purchasing the Datasym Epos system to integrate (it does need a lot of work for bespoke restaurants but you can tweak it)

Vendor Response

by Welcome Systems on February 02, 2017

Thank you Adam, we very much appreciate your feedback and the positive review. Over the years we have changed with the market and are very much driven by our customers. We're a hospitality original and we'll never be afraid to make brave decisions about the product's functionality. We don't always get it right but hopefully you can sense that we design for the hotelier, and not as software techs.

We have a mission to partner with the best, hence our focus on linking with many EPOS systems (glad you're loving DPOS, by the way!). We have more on the way - reviews, CRM, new reports and so on, and we'll try to get these out quickly. Keep the feedback coming, and thanks for choosing Welcome.

Good customer service with knowledgeable staff. Luke & Ricky are great.

Jul 21, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use is a great advantage with Welcome Anywhere. It's very easy to get on with from day 1. All the functions are fairly intuitive.

The team at Welcome Anywhere rescued us when we lost our old system, and had the new system build and running within a day.

The ability to customise registration forms, invoices, reminder emails etc is great.

Welcome anywhere also have Buttons which is an entry level POS system which posts directly to room bills, which provides us with a cost effective solution which meets all our requirements.

Cons: A little more drag and drop functionality in the calendar would be nice.

The ability to do some conditional text in the registration forms & reminder emails would be a great addition.

Rates are still a little confusing to get your head round at times.

Overall: A fully featured PMS and POS system that meets all our requirements.

Now we have also included call logging from our telephone system.

Vendor Response

by Welcome Systems on July 26, 2017

Hi Neil and thank you so much for the positive review. Ricky and Luke will be delighted with your feedback!

We are delighted to be working in partnership with Spanhoe Lodge (another great Northamptonshire accomodation business!) and that you find Welcome Anywhere so easy to use. It was a pleasure to "rescue" you!

We are always innovating and never stop listening, so your feedback around drag & drop is well received here at Welcome Towers. Perhaps we could also have a chat around rates, as at the end of the day we're here to make life easier for you. We'll be in touch to ensure you are included in any future specification-setting and subsequent beta testing.

As a teaser, look out for some really nice functionality coming shortly...

Thanks for being part of the Welcome family, we really do appreciate it.

All the best, John

Great Product

Apr 04, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use & access

Cons: Couple of development requests not addressed, but generally little to complain about

Overall: Chose this system as it seemed to fit our requirements well and represent good value for money. We had excellent support during set-up & install, and unlike other suppliers I have worked with, this level of support did not disappear once we were up & running. We generally have any operational queries addressed with an immediate response, or certainly within an acceptable time frame.

Our users were initially sceptical about a new system, as is usually the case, but quickly overcame this once they learnt how user friendly it is.

I have been pleased to see that the system is continually being upgraded and developed, although we have occasionally stumbled across updates we didn't know were happening!

Overall I would have no hesitation in recommending Welcome Anywhere to other users in the industry

Vendor Response

by Welcome Systems on April 05, 2017

I am so glad that you found our support to be consistently of a great standard, and quick in response time. Our support team are driven to provide excellent customer service to all our clients always.
It's also fantastic to hear how your team have found the system to be user friendly after some initial concerns.
We have been working hard in the background to provide our customers with more technology to enhance the business exposure and to make life as a General Manager / Business owner much easier.
Coming soon into your system under a new Marketing tab is a connection to TrustYou, this is a guest review integration, additionally there is the BookingSuite rate management module which is designed to assist you to maximise yield within configuration.
There are some other enhancements due over the next 6 month ranging from reports to copy booking and additional group functions just to name a few, as these are ready for release we will keep you informed.
Many Thanks
Hefin

Very easy to use system with good functionality

Dec 15, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Simplicity of use, cloud based package so it's available anywhere, it does everything we need it to for a medium sized hotel.

All rooms are easy to see and the system allows us to custom design our reports and communication forms

Any requests for assistance are dealt with extremely quickly

Cons: Does not have every single feature we would like (but it has enough to provide what we need - i.e. it meets all of our needs, if not all of our wants!) There are very small niggles like it always goes back to the top of the screen when inputting data rather than staying static, but that is a small criticism.

Overall: Ability to undertake all of our operations simply and provide guests with reservation confirmations quickly, ability to check them in, post charges and check them out quickly. Keeps a good record of guests and accounting functions. Most of our work is in one place!

Vendor Response

by Welcome Systems on December 19, 2017

Hi Elizabeth and many thanks for your fantastic 9/10 review. Very much appreciated.

You hit the nail on the head when you mention guests, as ultimately that's what we're all about. We want to give you products and functionality which allow and stimulate a great guest experience, which will have them coming back to your hotel. If we can free you up to do that, then we're doing our job.

Keep an eye out for some great new functionality in Q1 2018, we think you'll love it.

Thanks again Elizabeth, we very much appreciate your comments and business. John.

A well rounded product with good customer support

Dec 14, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cloud based, simple to use. Good links with EPOS (in our case Datasym) and other solutions such as Booking Suite & TrustYou.

The team are responsive and receptive to new ideas and functionality. We have discussed integrations such as housekeeping & guest facing apps.

Cons: Would like to have the ability to setup automated daily reports (e.g daily revenue) and a link between Welcome Table & Welcome Anywhere/EPOS.

Xero integration would also be useful!

Overall: Automation of bookings and links with OTAs for real time availability.

Vendor Response

by Welcome Systems on December 19, 2017

Hi Paul and wow, 10 out of 10 for likelihood to recommend. Thank you so much.

I am so glad that you find the support helpful when you need it, and likewise the Welcome Anywhere PMS easy to use. We're always innovating and partnerships mean everything to us, so we won't stop trying to connect our customers with the best 3rd party products out there.

Feedback from customers is always listened to and while it is not always possible to build a one-for-all system, we do genuinely enjoy hearing ideas and connectivity suggestions. Keep them coming!

Thanks again Paul for being part of the "Welcome family" and do keep the feedback coming in.

All the best, John

Easy to use, great for remote working, like that you can colour code

Dec 15, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: User Friendly

Easy to change rates.

Live Chat

Welcome Connect enables us to get bookings straight from Laterooms and booking.com onto our system

Cons: Reports include cancelled bookings, so you have to do some reports manually. For example it shows all bookings from Laterooms in the figures that Welcome Connect produces, but many of these have cancelled.

Overall: Ability to work from home

Vendor Response

by Welcome Systems on December 19, 2017

Hi Eleanor and thank you so much for the 9 out of 10. What a score! I am delighted that you find Welcome Anywhere so easy to use and that you use it as intended - Anywhere!

Everyone likes to speak with a human when you need support, but sometimes you just need a quick answer and the live chat is great for that (and you're still chatting with a real person!). We do partner with the best and our built-in channel manager ensures we are a gold level partner with the OTAs you mention.

Regarding reports, every business needs data and our reporting suite is constantly innovating. We will be looking at the issues you raise shortly, to give you even more granular data and flexibility.

Thank you again Eleanor, both for the review and being a Welcome customer. We really appreciate it. John.

Getting too complex sorry

Nov 09, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The affordability is great and the help you get when you phone up is always terrific; the original features were good

Cons: Booking online shows single room rates and then jumps to double rates at the last minute - causes many complaints; some of the older features have vanished especially "value of new bookings" and "bookings taken this month"; we have now approached eviivo as we think we might switch

Vendor Response

by Welcome Systems on December 05, 2017

Good afternoon Alan, many thanks for your review, it is always good to hear all aspects of our customers thoughts. It is difficult to build and enhance the system to provide more functionality with a contemporary approach to software and keep everything in the same place. I hope that following our conversation and the work the development team did overnight to replace the moved report you can see now there is a tile on the homepage with the value of bookings. One of our values as a business is that we are approachable, and we listen to our customers and respond quickly.
We will look forward to conducting some further training with the team shortly
Kind regards
Hefin

welcome systems

Apr 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use

Overall: Have found an exceptional system and company since I started using 3 years ago. Lots of continual development and helpful videos.

Vendor Response

by Welcome Systems on April 26, 2017

Thank you, Marion, for your review. It is so good to hear that our customers are finding the system which we are continuously developing easy to use and that it provides our customers with everything that they need from a PMS.
Marion our aim is to continue to build and embed technological advances into our system as we have with the 2-way integration for Bookingsuite.com and there are some other fantastic features on the horizon, another which is due for release imminently is a guest review platform which is embedded into the system powered by TrustYou.com
Finally, we are always looking for more feedback from our customers in relation to future technology which they would like to see in the system, as such if you have any thoughts please feel free to share them with us at sales@welcome-systems.uk
Again, many thanks for your review and I hope that you find the upcoming enhancements over the next 6 months within the system beneficial and useful.
Regards
Hefin

Simple, Detailed and Essential

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: All Hotels need a Booking system, and Welcome offer us the perfect one with a highly detailed Booking software.

We have easy access to all our bookings, invoices and rates with a few clicks. All our online rates are easily controlled, with any tech support a simple call away.

Perfect and essential for a small Hotel.

Vendor Response

by Welcome Systems on February 22, 2017

Good morning Matthew,
Many thanks for your review, it is always pleasing to hear that our customers are finding that our product is adding value to their businesses, and that the system is making the process quick and easy to manage.
Our team have worked hard to ensure that the system has intuitive functionality and are constantly developing more.
Very shortly, you will find there will be a new set of reports and some additional intuitive functionality arriving in your system, ¿Keep an eye out¿¿
Our team are here to support if you need it, and of course there are the tutorial videos which you can review at any point from within the App.
Many thanks
Welcome Team

Ideal Hotel system

Dec 15, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use, very straightforward and perfect for a Small Independent Hotel which offers different rates throughout the year

Cons: Guests are unable to cancel their booking through the Welcome system. Which is not up to the standard of other online systems.

Vendor Response

by Welcome Systems on December 19, 2017

Hi Caroline and many thanks for your feedback. We have been working with independent hotels of all sizes for many years, and I think that is reflected in the many "ease of use" comments we get! Likewise, the rate-setting functionality just keeps getting better and better (look out for rate flexing, coming soon!).

All understood about cancellations. Generally we don't like to encourage them, or at least we encourage the guest to call the hotel to have a dialogue first. But perhaps it is something we can scope out, if others feel the same.

Thanks again Caroline, we love having you as a customer. John and all of the team at Welcome.

Very easy to use & great customer service.

Dec 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and compatible with our existing software. Regular updates to keep it update with customer needs

Vendor Response

by Welcome Systems on December 07, 2017

Thank you, Catherine, for your review. It is so good to hear that our customers are finding the system (which we are continuously developing and updating!) easy to use and that it provides our customers with everything needed and more to help manage their hotels.
Welcome's aim is to always innovate, as we have with the 2-way integration with Bookingsuite, and there are many other fantastic features on the horizon, ready to help complement other features within the system. Finally, we are always looking for more feedback from customers about future technology - what do you want to see in a PMS? Any thoughts can shared with us at sales@welcome-systems.uk.
Again, many thanks for your review and I hope that you find the upcoming enhancements beneficial and useful.
Regards
Hefin

Good straightforward product which works well with few issues, excellent customer support.

Dec 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple to use and does the job with minimum fuss, works well with few issues, excellent customer support.

Overall: It handles our booking system and integrates with Booking.com and similar booking media. We avoid the risk of double bookings and other errors. Room rate adjustment is easy and quick.

Vendor Response

by Welcome Systems on December 19, 2017

Mike, thank you so much for the 10 out of 10. Your score is a real accolade as many larger, "heavier" (and more expensive) systems are now being rated lower than Welcome by real hoteliers. By sticking to our guns and being a little brave & bold, we have produced a system (and company!) which is fresh, innovative, contemporary, and very much "next generation" while recognising that guest experience is key.

Your rating suggests we are on the right path.

Thanks again Mike, it really means a lot. All the best, John

New System Go Live

Apr 04, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: To be able to access from anywhere, being able to work from home is great. Sending an email direct to the guests

Cons: Cant copy a booking from one room to another, if you have a group you have to change confirm bookings one by one rather than do the whole group altogether

Overall: A little apprehensive at the start but we thought the videos were a great help. Once you find your way around the system it is easy to use. A few features we miss after using Welcome 21 for many years but overall Welcome Anywhere very good. The best bit is always having someone at the end of the telephone line when you get stuck. Many

Thanks to Luke and the rest of the team.

Recommendations to other buyers: Update so we can put on wake up calls and newspapers

Vendor Response

by Welcome Systems on April 05, 2017

Many thanks for your review Mohamed,

It's great to hear that you are finding the system easy to use. As with any new system there are differences, and with Welcome Anywhere there are enhancements like TrustYou and BookingSuite just to name a few.
Welcome Anywhere was designed specifically for ease of use and portability hence the name, and most of our customers find this useful.

Mohamed, I have got some fantastic news for you, as part of our continual development of Welcome Anywhere the copy booking functionality is in the last testing phase and will be released very shortly, as with the group booking elements this is also undergoing development to add additional functionality we will communicate when these elements are being released in order for you to make full use of them.

As always if there is anything your team or you require, our support team are on hand to help¿

Again, Many thanks
Hefin

We have tried the others, this is the best

Mar 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, good support when i need it.

Cons: I would like to display our lowest price, i.e., single occupancy.

Overall: Any changes we want to make and need help with are dealt with quickly, we have a dedicated account manager who responds to emails speedily which is a breath of fresh air. All round great product.

Vendor Response

by Welcome Systems on March 30, 2017

Good moring Martin,

Many thanks for your review it is great to hear that you find the response time from our teams effective and the product is working well for you.

There are several new features due out over the next 6 weeks so keep your eye out for the TrustYou guest review integration, and the BookingSuite integration is now live and is embedded within the system.
If we can be of any assistance please feel free to call the support team who will be more than happy to help.

Regards
Hefin

A tentative step

Mar 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Convenience and back up.

Cons: Some functions aren't immediately obvious, but there's enough support to deal with any issues. Once explained it's perfectly easy.

Overall: I tentatively looked into going web based for bookings, it's become inconvenient to carry a book with me, that said I'm extremely nervous of not having pencil and paper.

The support staff was exceptionally helpful in helping me set this up, also being reassuring at all points, I was amazed how quickly and easily this was achieved.

We discussed my needs and he got straight to it.

I've decided to run the "hard" booking system alongside the electronic version for this year, just to be sure. That said, I've been using it for a couple if months now, I couldn't be happier.

Any glitches, usually on my side, have been dealt with quickly and efficiently.

The software is easy to use, it must be if i can use it, the printable documents are so helpful and have cut down drastically on the time I spend writing things down.

I will be going to this system, solely, at the end of this season, and will be upgrading the package I currently have.

I couldn't recommend the company or the software highly enough.

Vendor Response

by Welcome Systems on March 14, 2017

Hi Paula and thank you so much for the positive review. The Welcome Anywhere range is designed to be very approachable and we're always adding new functionality as the sector innovates. We're hospitality-originals and even after 30 years in the business we never tire of hearing stories from our customers.

It is great to have you on board and please do keep the feedback coming. Thanks for choosing Welcome, and "Book Yourself Full"!!

Quite a few niggles.

Apr 08, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Booking page, menu, customer support, automatic room charges,

Cons: No newspaper or car reg function - basics for a hotel?! Issues with saving, problems with everyday tasks like printing reg cards or bills...

Overall: Firstly, I like the ease of the booking chart, the ease of the menu, and the customer support.

However, I dislike not having a newspaper or car reg option, problems with print outs for bills and reg cards, it runs slowly on our system and that it loses data if you don't hit save immediately even if you stay on the same booking. Also, I think it should automatically log you off after a certain period of time.

Vendor Response

by Welcome Systems on April 08, 2017

Hi Polly and thank you so much for your review. Nice to meet you. We love that you like the booking chart, the sidebar menu and of course our first class support.

Sorry to hear that you are having internet speed problems at the hotel, our support team will be very happy to discuss how your own network can be improved at Briarfields. A good internet connection is important when running a web based PMS. Welcome Anywhere is running with a "ping" time of 55 milliseconds which is one of the fastest in the industry.

The issue at your site with printing is something your colleagues have mentioned, so we'll have a look at how network improvements might help.

What do you think to automatic number plate recognition? As an innovator in the sector, we are looking at that. Newspapers? Sorry to say but millennial generation guests are using their own devices for relevant content, so we are looking at hand held mirroring to replace newspapers.

Thanks again for your feedback. John.

Work in progress

Apr 06, 2017
4/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The booking chart and rate override charts are easy to use. EoD and other reports are easy to run work from.

Cons: Group bookings, optional extras, syncing with epos.

Overall: Overall it's alright. The features surrounding group bookings are difficult - regardless of whether the customer can amend the booking(s) or not. Additional options (or supplementary charges) are awkward and laborious to set up and account for. Lastly, there have been teething problems with it syncing with our epos system which is a pain.

However, the customer support is good, friendly and helpful when you're trying to sort these problems out.

Vendor Response

by Welcome Systems on April 07, 2017

Hi Rachel and thank you for the third review from Briarfields and fifth from within your group! Lovely to see your four stars for quality, much appreciated and thank you so much for your positive view of the booking chart, rate overrides, end of day and reporting - all of which were written from the ground up to reflect the needs of the modern hotelier.

Very happy to have a chat about how we can make the group booking and additional options less difficult for you - perhaps we are missing something? Likewise we should look into why you are having issues with your epos system.

You are quite right in that Welcome Anywhere, like any decent web-based software product, is constantly evolving. We are always adding new features, making things quicker, better and in particular relevant to to the technology-native hotelier and their guests. So, in that respect, Welcome Anywhere will always be a work in progress as we add in features asked for by our customers. All the best, John.

Efficient software

Dec 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use, simple yet affecting reporting functions. Easy to use booking chart, quick and easy to contact support if needed. it ticks all the boxes required for our hotel software.

Vendor Response

by Welcome Systems on December 05, 2017

Hi Carly, Many thanks for your review, we constantly strive to create an effective and efficient system, with ease of use at its core. In our drive to create an easy to use system, we take our customers ideas and requests and add them to our future developments.
We have some further developments which will be released in the new year, of which i am sure will add more simplification and functionality to the system which will benefit you and your customers.

Not quite there

Apr 05, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: A good system with flaws. Group bookings a re not easy, can't add to them, bills printed in random order, not numerically , . I do like the end of day and report printing. Also the supprt is excellent.

Vendor Response

by Welcome Systems on April 06, 2017

Hi Richard and thanks for your review. We appreciate your honesty and are delighted that you see Welcome Anywhere as a good system with top marks for customer support, four stars for ease of use and that you like the EOD and reports.

We always listen and are always innovating (the EOD routine which you highlight is a result of this) as Welcome Anywhere, developmentally and unlike some competing products, is only going one way: forward. We are the only UK-based PMS to feature BookingSuite within our product, which I think demonstrates our partners' faith in our developmental direction of travel.

I would be delighted to hear your suggestions for improving the group booking section, and likewise, things printing in random orders clearly isn't acceptable. I would like to look into this further with you, so do let me know when is convenient for a call.

Thanks again for the review. Regards, John.

Improvements still needed

Apr 05, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: The end of night paperwork is easier

Cons: Listed on previous page

Overall: Compared to the previous welcome system we used this is hard work. Missing functions like papers an being able to copy bookings. Not having the do not move option. Optional extras is frustrating as you can't see them to edit or remove them. I do the accounts side which has been a challenge as the totals have been consistently out. Bills won't print in numerical order. We can't change the colour on the date bar. Group booking is not easy. The list goes on. I really feel it should of been more advanced before rolling it out to customers.

Vendor Response

by Welcome Systems on April 06, 2017

Hi Sarah and thank you for the 2nd review from Briarfields. Clearly your feedback is disappointing and it is regrettable that it does not reflect the overall positive feedback already left on Capterra by your General Manager.

We would have loved to see you on our structured migration program (to help you identify the key features you needed and provide a full consultative transfer from our legacy system to Welcome Anywhere) and as an ex-hotelier I understand that the decision to decline was due to the pressures of running a busy hotel. Perhaps you would like to reconsider our offers of free training, to compensate.

I agree, there is a lot on your list which needs discussion and I would be delighted to have a chat about how we can get you smiling about Welcome Anywhere along with hundreds of other customers. Let me know when it is convenient to call. Kind regards, John.

the magnificent welcome anywhere

Mar 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: easy access

Cons: not much

Overall: we have been with welcome anywhere for the 3/1/2 years and they have always been extremely helpful. constantly updating there easy to use system and nothing is never a problem to them. we have recommended them to lots of other businesses.

Recommendations to other buyers: no

Vendor Response

by Welcome Systems on March 23, 2017

Many thanks for your kind remarks and your recommendations Gordon.
It is always great to hear that our customers are enjoying using the system and that they find Welcome Anywhere easy to use.
Very shortly, you will find there will be a new set of reports and some additional intuitive functionality arriving within the system. ¿Keep an eye¿
Our team are here to support if you need it

One of the best software I've ever used. Very easy to use .

Feb 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: You can train front of house staff with or without computer knowledge with this software. A user friendly software

Cons: Once in awhile it does have a glitch moment. But usually the customer support are at hand to help .

Vendor Response

by Welcome Systems on April 06, 2018

Hi Melody and thank you so for much for the fantastic review. I am so pleased that you find Welcome Anywhere easy to use and to train - we designed it that way!

Thank you for being part of the Welcome family, it means the world to us.

All the best
John

Room for improvement

Apr 07, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: The previous welcome system we used provided a lot less issues. Key functions like guest morning paper printable report and the option of being able to copy bookings as before would be beneficial. Departure invoices won't print in numerical order, Table bills wont charge over to rooms. Group booking is not as easy a the previous system. Customer support are good at getting in contact once a report has been issued but actually getting to the bottom of the issue never seems to be as straight forward. EOD reports always tend to load slowly and need to be refreshed numerous times before any figures load. The system seems to be a work in progress with room for improvements.

Vendor Response

by Welcome Systems on April 09, 2017

Hi Callum and thanks for the review, the three stars all round are much appreciated. Hotel technology is moving very fast and we have to build our products for the tech-savvy guest. Newspapers are declining in popularity so we prefer to focus on content for the bring-your-own-device generation. Copy Booking is something that will land very soon and I think you will love it.

We do link with a number of epos systems (12 at the last count!) for charging bar and restaurant purchases to rooms, so it shouldn¿t be difficult to get to the bottom of your posting problems - that¿s what we do and thanks for referencing the great support. Sorry that the EOD loads slowly on your internet connection, perhaps the support team can do a speed check.

We¿re always innovating and never stop adding new features, and reinventing the old. In that respect we are always a work in progress, albeit 30 years in. That¿s what a great PMS is all about. Thanks again, John.

Efficient but room fro improvements

Apr 07, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: With the majority of my experience being made with the previous software (unsure of name) I find this a lot quicker when making a basic reservation, that is all. Features such as group bookings can be tedious, notes on occasion not being saved. Constructing a breakfast list and a in house dinner list seems to take much longer than before. A News paper function would be handy. Most nights when trying to transfer table bills to rooms an error message often pops up? Not having the do not move option and being able to simply copy a booking would be the stuff of dreams. Invoices seem to print in a random order each time, not sure if this can be rectified in house?

Just a few small things could make this system 'perfect'.

Carl Howell

Vendor Response

by Welcome Systems on April 07, 2017

Hi Carl and thank you for the fourth review from Briarfields and sixth from within your group! Lovely to see your five stars for ease of use and that you find the system so fast. We have invested a lot of time in our cloud hosted server infrastructure, which gives 99.9% uptime and a very fast user experience. How wonderful that, in your view, we are so near to being perfect. Thank you so much.

Well, it looks like Welcome Systems Ltd can make your dreams come true as Do Not Move and Copy Booking are both under development. I would be happy to go through the lists with you, we might be missing something here as I just produced a breakfast list in two clicks. Newspapers are generally regarded as on the wane as tech-savvy guests prefer their own devices ¿ happy to send the link to our recent webinar on the subject. All the best and thanks again, John.

Very easy to use

Aug 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The welcome anywhere system is very easy to use and works very well for our 21 bedroom hotel. Welcome regularly update the software with great improvements and on the rare occasion we do have an issue the support team are brilliant and sort things out straight away.

Cons: There is nothing not to like about the software

Overall: A very easy and efficient way to manage our room reservations

Vendor Response

by Welcome Systems on September 21, 2018

Hi Gemma and thanks so much for the review. Five stars all-round - we can't ask for better than that.

We have plenty of really exciting innovations on the way, so stay tuned.

Thanks from all of the tea, for being a Welcome customer.

John

Welcome Anywhere does everything we need and more

Apr 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use and lots of information and support with how to use it. Colourful and easy to look at means we aren't ashamed of the customers seeing our system like we were before.

Cons: Peep function can get annoying so we have turned ours off. But it would be good to see the customers requests at a glance without having peep on.

Overall: We have had a great experience with brilliant customer support during the change over from our old booking system and since. Works well and can be tailored to fit with us.

Vendor Response

by Welcome Systems on April 05, 2017

Hi Gemma and many thanks for the positive review. It is great to hear that you enjoy the customer service and ease of use of Welcome Anywhere - we're hospitality originals so design for the hotelier, not as web developers. We think that shows in our products, and clearly so do you!

You shouldn't have to hide your PMS from your guests and in fact we are currently looking at introducing even more guest-facing features, so do watch this space.

Thanks for the feedback on the "peep" function and I agree, some like it and some don't, hence the on/off switch. And showing guest requests on the booking chart is a great idea.

We're always innovating and always listening, so keep the feedback coming.

- John

GREAT SYSTEM

Feb 01, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Have used Welcome for many years and find it perfect for our business. If there are any issues they are dealt with straight away.

Vendor Response

by Welcome Systems on February 02, 2017

Dear Mike, our partnerships are very important to us and we're proud to have you as a customer. Thank you for the review, we're delighted that you are so happy with Welcome Anywhere and the service. Do keep the feedback coming, and as a hospitality original we're always innovating!

A bit of a headache!

Apr 04, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Comments: We are all for moving with the times and making sure we aren't being left behind but I can't help thinking Welcome Anywhere was let loose without being fully ready.

Over 4 months later and we are still speaking with the support team on a regular basis with problems that need fixing. Problems we didn't have with the older bookings system. Regularly we have to chase a response and the answer is that the development team is dealing with it. Should all of these have been troubleshooted in the first place before going live?

Vendor Response

by Welcome Systems on April 06, 2017

Hi Brittany and thanks for your review, the second from The Lodge. You are right, forward thinking PMS companies these days are moving away from heavy server-based systems and building functionality for the tech-savvy guest. Great that we are on the same page!

Welcome Anywhere was launched two years ago and like any decent web-based software is constantly evolving. I afraid it just isn't possible these days to build a brand new system and have everything there from day one, but two years on we have some fantastic features and more tech comforts to come for your guests. Watch this space!

Great that you have direct access to a UK-based telephone (and in-application) support team who are there to help, who quickly pass any ideas to our development team. I guarantee that you are always listened to.

I am sorry that you have had to chase on occasion and we will do better. Your GM has my direct phone number and email address, so do get in touch to discuss. John.

Welcome is very easy to use but reporting isn't very accurate

Jan 16, 2018
3/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Extremely
Likely

Pros: Ease of use, very easy to train new team members, very friendly user interface. Brilliant channel management, any changes made at site level is communicated across all booking channels seamlessly.

Cons: Reporting is not easy and there always seems to be a margin of error with figures. Simple stats such as occupancy, average length of stay etc is not just there. You cannot delete group bookings or multiple rooms at once, you have to delete room by room.

Overall: Ease of use

Vendor Response

by Welcome Systems on May 24, 2018

Hi Steven, many thanks for the review and especially the 5 stars for ease of use and customer support. We're a bunch of ex-hoteliers so know what you expect, support-wise, and we always try to think like you when developing new functionality.

Thanks too for the comments about the reports. It is very important to us that we hear this feedback and understand what we can do to improve. We have an exciting development schedule which I think you're going to love, with modifications to group booking and the reporting suite.

If you need any help with any of the above areas, I would be very happy to put Ricky or Luke on a call with you to work through your requirements, on us. Email is MD@welcome-systems.uk.

Thanks for being a Welcome customer, it means a lot.

All the best

John

Welcome anywhere impress and exceed expectations

Apr 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: simplicity

Cons: nothing really good system

Overall: we have only just started using you but the service has been excellent, rapid response to any queries, ease of technology- well done - keeps people in business ticking along

Recommendations to other buyers: only if you don't use it then do because it makes life so much easier

Vendor Response

by Welcome Systems on April 05, 2017

Thank you Caroline for your review,

It¿s always good to hear that the system works well for our customers and in fact that our customers find it easy to use.
We have been working hard in the background to provide our customers with more technology to enhance the business exposure to customers to make life as a General Manager / Business owner much easier.

Embedded into your system now under the Marketing tab is a connection to TrustYou, this is a guest review integration which will allow your guests to leave a review for your business which will be shared with Google Hotels enhancing your outward profile.
If you would like to activate this then please feel free to contact us and the team will set this up for you.

There are some other enhancements due over the next 6 month ranging from reports to copy booking and additional group functions just to name a few, as these are ready for release we will keep you informed.
Many Thanks
Hefin

A PMS system looking forward

Apr 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Bookingsuite integration

Overall: The team at Welcome have made leaps and bounds in recent months with system development. The inclusion of Booking.com Bookingsuite has been a game changer.

Vendor Response

by Welcome Systems on April 11, 2017

Hi Stuart and thank you so much for the lovely review. I am glad that you are enjoying BookingSuite and the Welcome Anywhere system overall, and do keep an eye out for some other great new functionality coming soon (have you tried the TrustYou reviews pilot? Happy to set you up).

Thank you for recognising our forward thinking approach - we won't stop innovating!

All the best

John

Great Service!

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Comments: Used Welcome for a number of years now, and from the original system to upgrading to Welcome Anywhere last year has been great.

The team are always so friendly and can't do enough to help!

Definitely recommend very highly.

Vendor Response

by Welcome Systems on February 01, 2017

Many thanks Ashley, its good to hear that the system and the team are working well for you and the team at Newton Hall

A let down

Feb 13, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: So very disappointed in this software. We delayed and delayed "upgrading" and had hoped that any teething problems would have been out of the way by the time our hotels migrated across. The whole experience of migrating from one Welcome system to their updated one was stressful and not the same from one hotel to the other. Their list of updates must be huge, the developers have a big job. No newspaper facility! Taking a booking is far more complicated than it needs to be. I feel we have gone back in time and not forward. I wonder if any one currently in the industry consulted on WA.

Vendor Response

by Welcome Systems on February 17, 2017

Hi Gavin and thank you for the four stars for Customer Support. I am sorry that you felt unable to participate in our migration program, which is specifically designed to iron out the stress and identify your ¿deal breaker¿ requirements. In terms of development, we have added BookingSuite portal, online booking, Zonal interface and a group booking management portal in the last three months. Research suggests that the ¿bring your own device¿ (¿BYOD¿) revolution is significantly reducing demand for newspapers in hotels. We consult with our customers every day and the booking process is designed to be completed in under 40 seconds. I would be delighted to offer The Lodge some complementary training, so that you can learn more about the system and its great fuctionality.

Great System

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: the easiness of use

Cons: n/a

Overall: The transfer to Welcome Anywhere Plus has been quite painless. Starting to learn a new system is always going to be a slow process but i can't believe how intuitive the system is. We are flying already and i love it. All the reports at a click of a button, and i can lie in bed checking how the bookings are coming in or what the availability is for a certain date!

Vendor Response

by Welcome Systems on February 22, 2017

Good morning Jane,
Many thanks for your review, I am glad that following the migration process you found the transfer painless, and that you find the system intuitive.
Our design team were determined to ensure that the property managers could easily access their system "Anywhere" hence the name.
Very shortly, you will find there will be a new set of reports and some additional intuitive functionality arriving within the system, ¿Keep an eye out¿¿
Our team are here to support if you need it, and of course there are the tutorial videos which you can review at any point from within the App.
Many thanks
Welcome Team

Fantastic software

Apr 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: After using a few different packages over the years and none of them doing everything that is needed I have finally found one that know what the hotelier wants. Well done guys your doing a great job

Vendor Response

by Welcome Systems on April 26, 2017

Thank you, Monique, for your review. It is so good to hear that our experience as hoteliers and hospitality professionals is helping our customer with making efficiencies though Welcome Anywhere
We are continuously developing the system to ensure it remains easy to use and that it provides our customers with everything that they need.
Our aim is to build and embed technological advances into our system as we have with the 2-way integration for Bookingsuite.com revenue management portal and there are some other fantastic features on the horizon, such as the guest review platform which is embedded into the system powered by TrustYou.com
Finally, we are always listening to our customers for feedback in relation to future technology which they would like to see within the system, as such if you have any thoughts please feel free to share with us at sales@welcome-systems.uk
Again, many thanks for your review

Regards
Hefin

Could do a lot better

Apr 01, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Comments: I feel this software can do a lot better by making it a lot more hotel/user friendly. Comparing this to other software companies this is by far the most difficult software I have ever worked with. I also feel customer support majority of the time shrug you of with an excuse to why something went wrong.

I do have a list of things that could make life a lot easier but I don't think I have enough characters.

Vendor Response

by Welcome Systems on April 03, 2017

Hi Josh and thank you for your review. I am sorry to hear that you find Welcome Anywhere difficult to use, as the majority of our customers comment on its ease of use. I would be very happy to offer some training, on us.

Things do occasionally go wrong in software but we will always listen, and learn any lessons. I do understand that having some new great functionality like BookingSuite or TrustYou is of little help when you experience a hiccup in the basics. When things do go wrong, you can be assured of an honest response from all of us at Welcome.

Please do send me your list, however long, and I would be delighted to work through it with you. And do keep the feedback coming. Best wishes, John.

Welcome Anywhere

Feb 21, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I love the fact that we can use the system anywhere, hence the name!!!! It is very easy to use, (when you know how) as I have mentioned to everyone I have spoken, the fact that you can not copy a booking does make adding regular bookings timely. When ever we have a problem, we call support and always they have sorted it with easy.

Vendor Response

by Welcome Systems on February 22, 2017

Good morning Rebecca,
Many thanks for your review. Our design team were determined to ensure that the property managers could easily access their system "Anywhere" hence the name. It is always pleasing to hear that our customers are finding the system easy to use, and thank you for promoting this when discussing Welcome Anywhere. Very shortly, you will find there will be a new set of reports and some additional intuitive functionality arriving in your system, ¿Keep an eye out¿¿
Our team are here to support if you need it, and of course there are the tutorial videos which you can review at any point from within the App.
Many thanks
Welcome Team

Welcome Anywhere

Apr 07, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Simplicity

Cons: Group bookings

Overall: I have enjoyed using Welcome Anywhere due to its simplicity. Everything has been easy for me to learn due to the Tutorial Videos provided. Improvements could be made when taking group bookings for multiple rooms with different occupancy's. The system has proven a tad slow when loading certain reports but has never had an issue loading them eventually. As I have never used any kind of booking system software Welcome has been great for learning.

Vendor Response

by Welcome Systems on April 08, 2017

Hi Gareth and thanks for the review. It is great hear that as a new user of Welcome Anywhere you find the system very intuitive. We can't ask for more than that. Five stars for ease of use will make our developers very happy!

Best wishes, John

Good booking system

Feb 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Have been using this system for 8 months or so, very quick and easy to use. I have been able to link it with my epode system as well which is great. Still a few minor bugs that are been fixed daily but overall well worth the money.

Vendor Response

by Welcome Systems on February 27, 2017

Many thanks for your review Charlotte, it is always pleasing to hear that our customers are finding that our product is adding value to their businesses, and that the system is making the process quick and easy to manage.
Our team have worked hard to ensure that the system has intuitive functionality and are constantly developing more, and eradicating bugs as quick as we find them.
Very shortly, you will find there will be a new set of reports and some additional intuitive functionality arriving in your system, "Keep an eye out"
Our team are here to support if you need it, and of course there are the tutorial videos which you can review at any point from within the App.
Many thanks
Welcome Team

User Friendly system

Mar 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: A great user friendly system with very patient customer service. The technical team - Noah in particular - walked me through step by step and I couldn't fault his patience and guidance.

Vendor Response

by Welcome Systems on March 15, 2017

Hi Nicola and thank you very much for the five star review! We like to think that both our company and our products are approachable in every sense, and I think your feedback proves it. We will keep innovating and bringing you functionality based on what the customer, and almost more importantly, your guests demand. Easy to use, no contract and no pesky hidden 50p fees here and there are what we are about! Thanks for being a Welcome customer. Oh, and Noah gets a gold star.

Fantastic Support

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are a new property that opened in November and launched our bedrooms in January. Welcome offers a fantastic software that is very easy to use and set up. Support is there if i have any queries or want to make adjustments.

Vendor Response

by Welcome Systems on February 22, 2017

Many Thanks Georgie,
I am so pleased that you found the set-up process and the functionality within the tool easy to use. Our developers have worked hard to ensure that Welcome Anywhere is easy for everyone to use. Our team are here to support if you need it, and of course there are the tutorial videos which you can review at any point from within the App.

Many thanks
Welcome Team

Welcome Anywhere review

Mar 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Very easy switch over to Welcome Anywhere and had lengthy phone call from welcome explaining all of the features and answering any queries from staff. Have found it easy to use and if any problems crop up , the support team guide us through over the phone.

Vendor Response

by Welcome Systems on March 30, 2017

There are several new features due out over the next 6 weeks so keep your eye out for the TrustYou guest review integration, and the BookingSuite integration is now live and is embedded within the system.
If we can be of any assistance please feel free to call the support team who will be more than happy to help.

Regards
Hefin

great & easy to use

Jan 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Its so easy to use and combines all our booking channels. updates are done regular and efficiently, with no interference or down time

Vendor Response

by Welcome Systems on January 30, 2017

Thank you Catherine, we are pleased to hear that Welcome Anywhere works well for you, and that you find it easy to use. When designing the system this was one of the key attributes we aimed to achieve. Many thanks for reviewing Welcome Anywhere.