Hotjar

Hotjar

4.5 / 5 20 reviews


Average Ratings

20 Reviews
  • 4.5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Pricing Details
    from ¿29/mo for startups, from ¿89/mo for businesses
  • Deployment
    Cloud, SaaS, Web
  • Support
    Online

Vendor Details

  • Hotjar
  • www.hotjar.com
  • Malta

About Hotjar

Feedback and analytics tools built to improve your website visitor experience. Provides heatmaps, feedback polls, surveys, and more.


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Hotjar Features

  • Behavioral Mapping
  • Dashboard
  • Dynamic Maps
  • Element Analytics
  • Embeddable Maps
  • For Sales
  • For Science
  • Radial Mapping
  • Territorial Mapping
  • Website Analytics

Hotjar Reviews Recently Reviewed!

It's been a great resource for us to see the behavior of new prospects on our platform.

Nov 17, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We've never had the insight that HotJar provides about what our users are doing when they sign up for our software. We would have low conversion rates of people signing up and not completing the onboarding process, or signing up and then never coming back. Now we can see how they navigate, what they get frustrated with (multiple clicks on something not clickable) and see trends of what we may need to tweak. Additionally we can reach out to the prospect knowing what may have kept them from logging back in.

Cons: There may be a setting for this, but the software provides the lines so you can see navigation of what the users doing. If the recording is over a 5 minutes, those lines can almost block our ability to see the platform. Imagine a child drawing with a crayon over your favorite picture.

Overall: Valuable insight that has helped us increase our conversion rate of people who sign up, who continue to use it through the trial and onto our premium plans.

Easy way to get heat maps and collect feedback

Nov 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Initially the best feature for me was the ability to learn exactly what website visitors are drawn to on web pages via heat maps. We recently started using visitor feedback features to replace a more expensive solution and have found Hotjar also gives us everything we need in this respect.

Cons: No particular issues. It can sometimes take a while to collect enough data to create a heat map on pages that don't attract a high volume of traffic, but that's just my impatience and not a product issue. :)

Overall: It has enabled us to better understand what appeals to visitors on our web pages, how far they are prepared to scroll, and other useful information that has helped guide optimization work which has generally created better performing pages and page elements.

Analysis so Good, It's Scary!

Nov 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Hotjar's video recording sessions are amazing as you get to see how visitors to your website respond on the page, by seeing where they've moved the cursor and what links they've clicked. It's terrifying to see that much information but very handy.

Cons: There needs to be a cleaner interface as it looks muddled on there currently, making it difficult to want to use the website often.

Great way to see what users are doing on your website

Oct 06, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: We use this product for both recording website sessions and what people are doing in our app.
This tool has allowed us to see what has confused people about our app. What they click on etc
So it's a great tool to understand customers and fix issues.
In app surveys are also good.

Cons: -some sessions were not recorded properly so we couldn't figure out if it depends on the browsers the end user has or some other issues; Overall a great tool.

Hotjar a great tool to conduct primary research, especially if conducted on a website

Oct 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This is fantastic when conducting primary research using your website, with toaster polls or surveys. It's also great when sending out your survey by email.

Cons: There are definitely some issues in creating longer surveys. I wish there was an ability to break up a survey onto multiple pages rather than holding all questions on a single page.

Amazing product, solves a real problem that business owners do not ever realize exits!

Aug 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Hotjar gives eye opening insights into customer behavior. A few features that we extensively use include:

1. Recordings: This truly helps in understand how customer behaves and how cart drop rates can be minimized.
2. Heatmaps: Over a period of time heatmaps give you a great detail about general pattern of visitors which has helped us take some big decisions in UI/UX.

Cons: Not a lot of cons, the software does as value to the business. Just one would be that the video player can be improved as it sometimes makes the browser slow.

Overall: - Getting insights into user behavior
- Making some great UI/UX changes to optimize the website using Hotjar's results
- Insight into consumer psychology

Wow, What a Product!

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What DON'T I like about this software is more like it. I'm blown away that there's not more reviews for HotJar and am very happy to have spotted this opportunity to give them some love.

HotJar is easily the best value-to-price behavior mapping software of its kind, and I've used and shopped for several of them. That pretty much sums it up. From heat mapping to visitor recordings to polling functionality, I simply haven't had to look for another solution since I found it, and it is much more cost-effective than its competitors. Its integrations that we have implemented have worked splendidly, as well. 5 stars, hands down.

Cons: I'm only listing "cons" because I have to to submit this review. Some of its user interface wasn't completely intuitive to me at first but I overcame it quickly and don't think it's fair to expect every software program to not come with a little bit of a learning curve. Within a couple of days I was navigating it fluidly.

Overall: Within an hour of integrating it into our site and CRM (which took only minutes), we were getting recordings of user visits and heat maps, greatly increasing our ability to quickly improve the performance of our website and marketing campaigns.

Easy but lazy

Jun 23, 2017
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Hotjar is an intuitive and easy-to-use tool. Feedback section is an added value comparison to most usability tools.

Cons: It's a very basic tool, with no chance to segment the traffic to analyze heatmaps. The absence of a possible automatic reactivation of the reports, once the set threshold is reached, makes the use of the tool quite frustrating.

Robust Analytics & Feedback platform

Jun 16, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It has a complete set of tools to optimize the conversions/goals you have on the website.
From visitor session recordings to form tracking and polls.
Thr user interface is also very friendly, even for a beginner.

Cons: There is no way to tie user feedback to an individual user and cross-reference that data with other marketing automation platforms for 360degree insights and real-time interaction.

Overall liked the software

Jun 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Like that it gives an idea of what people are viewing and going for on our website. We also love the ability to attach polls.

Cons: Aside from a few glitches and recordings that weren't being captured we have no complaints. It does what it's supposed to do.

Cheap and easy to use. Ideal for small medium business

Jun 08, 2017
3/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: easy to implement. very intuitive in setting up. Cheap. Very useful for the feedback module. Constantly evolving

Cons: Lack of integrations with other tools. Needs daily maintenance in case of huge traffic. The different modules seems not to be so connected each other.

Very user friendly

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's easy and simple to setup. You can create heatmaps within a matter of clicks. Being able to view records of where people click around on your website is extremely helpful.

Cons: It would be nice if Hotjar could show how content within iframes are used. Although this is more of a limitation with iframes and cross domain tracking if the iframes are not on the same domain.

Watch, Change, Improve, Repeat

May 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Stumbled across Hotjar after paying way too much with another company. Hotjar is the best thing on the market for price, hands-down. It is easy to use, easy to set up, and you can be recording users, generating heat maps, and collecting polls from day one. We used Hotjar primarily for recordings and polls. Recordings are crisp, easy to watch, and I love that you can add notes to the video WHILE you are watching. And then save those notes for other people on your team to see later. The polls feature is great. Many options for when the poll launches. Hotjar makes it easy to analyze your data, or export it and analyze it on your own.

Cons: The only downside is that Hotjar cannot record what happens inside an iframe. Such a bummer if you really need to see how your users interact.

All in one conversion optimization tool

Feb 28, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: When your work as Ux / UI designer Hotjar is a great tool to understand and improve how the user interacts with your product, heatmaps, session recordings and Analytics will help you to improve content creation, lead attraction and conversion, reducing friction points within the user and the content.

Pros: - Heatmaps - user session recordings - conversion funnels - Analytics

Cons: - Not a single thing

Recommendations to other buyers: Is the best tool for conversion and optimisation along with Crazy Egg.

A must have for New Age Marketers. Period.

Sep 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: No need to waste your money for various tools to ace conversion optimization for your site. Hotjar is one of the main tools of my marketing toolkit. It is pretty awesome. The kind of insights and analytics it provides it gold. Combining the insights of all the tools it provides, it gives you a bigger picture about your website performance and gaps. Start using it today to take your website performance to the next level

Pros: 1) All in one tool - Heatmaps, Website Surveys, Website Visitors Recording, Feedback Polls 2) Economical 3) Easy to use

Cons: I personally love this tool and use this for 3 different sites. The money I pay to them is the best investment I do for marketing.

Recommendations to other buyers: If you are looking for an economical tool to take your website conversions to the next level, then you should start using Hotjar Now.

Great all round tool for analytics

Aug 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Hotjar is great for all forms of analytics. That's what makes it great. The recordings are especially awesome to get a 'real' feel of what visitors are doing.

Pros: Pricing All round anayltics tool

Recommendations to other buyers: You're losing out to competition if you're not using Hotjar!

The best conversion rate optimization tool

Mar 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Useful and amazing tool. I highly recommended to all. By combining analysis and feedback, Hotjar lets you review a bigger picture than other analytics tools, at a more affordable price

Worth 100x more than what they charge!

Aug 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: A friend recommended this app while they were still in beta. I signed up and fell in love. The heat maps, the user session recordings, the funnels, the surveys and polls. I could go on and on... This is by far one of the most useful and essential apps for any startup and small business. With the session recording you will get to see exactly what each user did on your website, you'll be able to watch exactly as if you were looking over their shoulder as they visit your site AWESOME! This helped me discover a massive problem with my site which I immediately was able to fix. HotJar is without a doubt a day 1 an ESSENTIAL MUST HAVE app.

Pros: Every single thing they offer! Heatmaps, user session recordings, conversion funnels, forms, polls, surveys, etc. etc. etc. AND the customer service is damn good!

Cons: I honestly can't think of a single thing. Not one. But I would say that I think it might be TOO cheap and for what HotJar does, they could easily charge way more!

May 26, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Dec 27, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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