---
title: "Page 3 | Hotjar Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Page 3 - Is Hotjar the right Heatmap solution for you? Explore 545 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/163516/Hotjar/reviews/?page=3"
page_type: "reviews"
language: "en"
publication_date: "2026-10-21"
---

Hotjar

4.6 (545)

[View alternatives](https://www.capterra.com/p/163516/Hotjar/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated October 21st, 2026

# Page 3 - Reviews of Hotjar

## Showing most helpful reviews

Showing 51-75 of 545 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BT

Benjamin T.  
Head of Marketing  
Marketing and Advertising  
Used the software for: 2+ years

### "The best heatmap software"

March 11, 2024

5.0

Pros

The best parts of Hotjar are the intuitive heatmaps, and visitor recordings, that offer deep insights into user behavior and user interaction based on real visitor data. Once you've implemented the tool - it's easy to of use to get all the data information from your users and visitors, to do research or to improve your website experience.

Cons

The only issue besides the learning curve could include the sampling limits on larger sites, which may prevent you from getting a complete picture of visitor behavior.

Alternatives considered

[Mouseflow](https://www.capterra.com/p/163517/Mouseflow/)

Review Source

SA

Soham A.  
Marketing And Operations Head  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "I wish I knew about this earlier!"

March 11, 2022

5.0

Hotjar has been critical to our micro analytics. We have been able to go through customer journeys at the most specific way possible. By being able to view the screen recordings (and its plethora of features within that!) along with heatmaps, we were able to test our website rapidly.

Pros

Hotjar provides you with the analytics that google analytics or backend website analytics will never be able to provide you with. I loved how intuitive and simple the platform was, and how we were able to get the plan up and running, and analyzing in real time! Another key feature is integration. We were skeptical at first as we thought it might slow down the website with extra code, but by integrating it with google tag manager we were able to get it up and running fast. The pricing is very reasonable and we mainly benefited from the advanced features in the screen recording session!

Cons

Sometimes the recordings failed to capture the specific nuances of the website. Essentially the website showed up differently on the recording page section.

Reason for choosing Hotjar

The integration option and the way the front page branding made everything easy to understand and follow!

Review Source

Mithil P.  
Digital Marketing Director  
Consumer Services  
Used the software for: 2+ years

### "An effective tool for monitor your website's content and more!"

February 14, 2022

4.0

I have been using HotJar in all my website projects to monitor user browsing activity.

Pros

I like the fact that this platform is easy to use and has a freemium offering. This provides a great ROI for us.

Cons

Customer support and implementation guidebooks are not that great and can be better highlighted. Also, I don't see any notifications about product updates and the latest trends.

Switched from

[UserTesting](https://www.capterra.com/p/173755/UserTesting/)

Price

Review Source

Rodrigo T.  
Director of Cyber Security  
Information Technology and Services  
Used the software for: 1-2 years

### "Power Tool for User Experience Optimization"

October 22, 2024

5.0

Using Hotjar with my team and across the company has enabled us to make data-driven decisions, leading to optimized resource allocation and increased profitability.

Pros

Hotjar can handle massive datasets and traffic, enabling granular user segmentation. Its seamless integration with other marketing tools provides deep insights into user behavior, allowing you to identify large-scale patterns and continually improve user experience.

Cons

I've been very satisfied with this tool and haven't experienced any negative aspects.

Review Source

AJ

Ahmed J.  
Data analyst  
Pharmaceuticals  
Used the software for: 2+ years

### "This tool is simply extraordinary for providing excellent UX to visitors of website"

June 27, 2022

5.0

Pros

Very easy to use and adopt the tool. Has many features that enable companies to provide better UX within a product page or website. The heatmaps feature and screen recording are a great way of understanding the pain points of the customers. This product is not really expensive which is another best thing. Collecting surveys from the users is another best thing to look at what people think of the website, which helps us tackle any issues that they have faced.

Cons

Setting up forms is not very straightforward although it does provide great value. The support team is not the best.

Review Source

Brent J.  
Head Of Product Management  
Marketing and Advertising  
Used the software for: 1-2 years

### "Awesome for user recordings and heat-maps "

February 18, 2020

5.0

The tool is really helpful to better understand your user's experience.

Pros

The insights we got from Hotjar were instantly used by our team. We understood our user's journey and pain points better after reviewing the heatmaps and screen recordings.

Cons

It's fairly expensive. We operate 16 different websites and we only have Hotjar setup on one of the brands because of the cost.

Switched from

[Inspectlet](https://www.capterra.com/p/163689/Inspectlet/)

Features and page speed.

Review Source

Response from ContentSquare

February 19, 2020

Hey Brent So happy to hear that you found instant value with Hotjar and that it helped you to understand the user's journey better. You are right - once you know the pain points, you can address them a lot easier! With regards to pricing, perhaps it might be better for you to be on a plan that caters for more than 1 site? Do you want to email support@hotjar.com or submit your query here> https://help.hotjar.com/hc/en-us/requests/new?ticket\_form\_id=360000665794&pricingagencies and we can see if we can help suggest a better option for you? Hope this helps! Thanks so much again for your kind review. Bee @ Hotjar

Lucas P.  
Creative Director  
Information Technology and Services  
Used the software for: 2+ years

### "Freemium level features offer great visitor insights"

April 27, 2020

5.0

My primary use of HotJar is the click tracking and scroll depth features. I'll occasionally use the visitor recording feature. These reports alone provide invaluable information for my web clients to get an idea of how effective their sites are in generating conversions. The surprise benefits of the click tracking is that we can see where people are clicking on spots that are not actually intended to be and I can adjust the UI design to downplay those areas to create a better user experience. The scroll depth gives me a better handle on what important information is not being reached by visitors and helps me decide how to best move that information further up the page stack to ensure that visitors see what we need them to see.

Pros

Easy to deploy tracking script to sites Async loading doesn't impact user experience Reports are easy to read and can be shared with clients Free tier provides more-than-adequate reporting for most small businesses

Cons

I can't actually say anything bad about the pricing structure, the admin panel, or the product quality they deliver. If you're a small business looking to get insights about your visitors' habits, this is an awesome free tool.

Review Source

Response from ContentSquare

May 1, 2020

Hi Lucas, Thanks very much for the comprehensive review. It's great to hear that you find Hotjar easy-to-use and you're getting valuable insights about your visitors' habits. I'd like to offer you a small thank you from Hotjar for taking the time to review our software - please reach out to me at mike.cullen@hotjar.com. Cheers, Mike from Hotjar

VR

Verified Reviewer  
Responsable de Marketing Online y Ecommerce  
Cosmetics  
Used the software for: 2+ years

### "Una herramienta brutal para ver por donde navegan en tu web"

November 15, 2022

5.0

Pros

Llevamos mucho tiempo utilizandola en las webs del grupo, es una herramienta perfecta para poder analizar como navegan los usuarios por tu web, poder comprobar donde se pierden o si hay algun problema en tu web que impide que generen conversiones. Si tienes un e-commerce es perfecta ¡ La recomiendo!

Cons

Funciona perfectamente, no hay nada reseñable que no me guste de hotjar

Review Source

Rafal M.  
Owner  
Management Consulting  
Used the software for: 6-12 months

### "pricey, but worth it"

May 5, 2022

5.0

Great tool. Ive used it to do surveys (NLP), heatmaps and AB testing when running product pages or landingpages for newsletter subscriptions. Helped me to eliminate some issues on mobiles. Currently I use different tool but Hotjar is still a tool that you need to try (even in free tier) to see how things should be done in other apps.

Pros

\+ extremely supportive and informative help/blog section with many types of how-to articles and guides + quick support that is helpful and points solutions very quickly + a lot of different tools packed in one app (it can be overwhelming!) + whole report section is great (especially heatmaps and surveys) + allows to collect feedback (helpful if you are migrating form one website layout to another) + helpful if you want to run AB test (ie. landingpage, product page etc) + free tier (not so informative but helpful)

Cons

\- too expensive comparing to competition (plans are also limited to number of sessions) - integrations are enabled from higher plans

Review Source

VR

Verified Reviewer  
Full Stack Engineer  
Real Estate  
Used the software for: 6-12 months

### "Sheer brilliance at work"

December 3, 2019

5.0

It is an amazing thing to watch the recordings of the user's that Hotjar captures and consolidates.

Pros

\- Can actually record user's sessions and accurately identify the same user who is using the site/app after a certain duration - The dashboard is seamless. - Allows categorization based on events and tags.

Cons

\- Sometimes, when trying to hide the private information of a customer, it went overboard and aggressively hid a lot of information which was part of the app itself and not the customer's data. This led us to not have an accurate depiction of the app state for the customer.

Alternatives considered

[Mixpanel](https://www.capterra.com/p/158740/Mixpanel/)

Review Source

Response from ContentSquare

December 12, 2019

Hey there, thanks for the review! Super to hear you're getting a lot of value from Hotjar :) Following up your feedback on suppressing page elements... have you already checked this resource on suppression? https://help.hotjar.com/hc/en-us/articles/115012439167-How-to-Suppress-Elements-and-Images-from-Data Hope that's helpful - it shouldn't be the case that the stuff you want to be able to see gets suppressed as well. If we can help please let us know! The team is available at support@hotjar.com. Thanks again, Alex from the Hotjar team

VR

Verified Reviewer  
Owner  
Marketing and Advertising  
Used the software for: 1-2 years

### "Great Heat-mapping Software"

April 23, 2020

4.0

Hotjar has shown us critical user flow errors in the websites we manage, and has provided the information necessary to make calculated adjustments to our UI, resulting in a decrease in bounce rate and an increase in conversions and revenue. We definitely have ROI with our Hotjar spend.

Pros

Hotjar is very easy to setup. Simply signup, install the JS snippet, configure your recordings and you're off & running. The heatmaping tool is good, and the ability to record user sessions is nice when auditing user flow and customer activity on a website. We have derived some very insightful optimizations from Hotjar, which have ultimately impacted our bottom line & generated more revenue for our company.

Cons

The heatmapping visual report uses a generic resolution to capture the website image. The heatmap overlays are good, but we often need to re-capture a website snapshot, or reach out to support to get the map to match the click heatmaps. It is a minor annoyance, but overall the tool is very good at heatmapping and providing user flow and web traffic insights.

Alternatives considered

[Crazy Egg](https://www.capterra.com/p/163520/Crazy-Egg/)[Fullstory](https://www.capterra.com/p/153721/FullStory/)[Mouseflow](https://www.capterra.com/p/163517/Mouseflow/)

Reason for choosing Hotjar

For our use-case, Hotjar filled our feature requirements at a better price than it's competition.

Switched from

[Crazy Egg](https://www.capterra.com/p/163520/Crazy-Egg/)

Price

Review Source

Response from ContentSquare

April 27, 2020

Hi, Thank for taking the time to review Hotjar. It's good to hear that you found Hotjar helpful in optimizing your websites. If you want to reach out to me at sharon.biggar@hotjar.com, I'd like to send you a small thank you for your review. Cheers, Sharon from Hotjar

VR

Verified Reviewer  
Marketer  
Marketing and Advertising  
Used the software for: 2+ years

### "Great but too expensive"

June 23, 2024

4.0

Hotjar is amazing but way overpriced. I rather use screen recordings and heatmaps from Microsoft Clarity (which is free) and only use Hotjar for on-site surveys etc.

Pros

It gives you so much insights into how your visitors behave and think.

Cons

The pricing... it's too expensive. Even though the functionality is brilliant, I would rather pay less for another service than using this one.

Alternatives considered

[Microsoft Clarity](https://www.capterra.com/p/236349/Microsoft-Clarity/)

Reason for choosing Hotjar

It's better in some ways but Clarity is cheaper.

Review Source

Sebastián P.  
Marketing Consultant  
Marketing and Advertising  
Used the software for: 2+ years

### "Best tool for user tracking and heatmaps!"

July 25, 2022

5.0

I love using Hotjar! It helps me understand how users behave on my site, what they need, and how they feel. I can quickly see what pages they're visiting, how much time they're spending on each page, and where they're clicking. This information is really helpful in optimizing my client's sites.

Pros

Hotjar is a great tool for understanding how users behave on your site: video tracking is the best part. By reviewing the videos I can see why customers abandon the shopping cart or why they don't scroll further down the blog.

Cons

I would like to be able to isolate elements on the web page for individual analysis.

Review Source

MV

Magdalena V.  
Consultant  
Computer Software  
Used the software for: 2+ years

### "Comprehensive analytics "

August 2, 2024

5.0

Combines qual and quant data, allowing businesses for experimentation and ultimately, optimisation. Excellent tool, highly recommend.

Pros

Initially used it as part of green field platform launch - really helped us understand user behavior (via heatmaps, session recordings, conversion funnels), which is always useful, but particularly crucial this early on in the product lifecycle. Integration and use can be done by most non-techies, which gave us time and space to focus our engineers where it really mattered. Surveys are also available (though should be used sparingly as we quickly learned too many can also be annoying for the customer :d).

Cons

not really a con, but performance is something to consider when integrating

Review Source

MI

Mihail I.  
Senior Product Manager  
Financial Services  
Used the software for: 2+ years

### "Hotjar offers a great toolset but it takes sometime to understand thep pricing"

October 25, 2024

4.0

My experience with Hotjar was extremely positive before Contentsquare acquired it. However, after the acquisition, the pricing tiers became super annoying and unclear. It is even not the pricing itself but the way you pay for a tier and some features require a higher tier but it was unclear.

Pros

Hotjar has some neat features that can help any site owner better understand their customers.

Cons

After the product was acquired the price was instantly increased while the pricing tiers became extremely hard to follow which added additional friction and made me move to other tools and services.

Alternatives considered

[Smartlook](https://www.capterra.com/p/164713/Smartlook/)[VWO Testing](https://www.capterra.com/p/147639/Visual-Website-Optimizer/)

Reason for choosing Hotjar

Before the Content Square acquisition, the pricing was competitive and there was a generous free tier as well.

Review Source

TA

Trevor A.  
Product Owner, CRO Services  
Marketing and Advertising  
Used the software for: 2+ years

### "Must have for qualitative research"

December 16, 2019

5.0

Hotjar does exactly what I need: gives context to the issues I see in GA, and allows me to get into the mind of the user with greater depth.

Pros

Heatmapping offers a whole new dimension of user behavior analysis, and Hotjar brings that to the masses. Installation is easy, setting up heatmaps is a snap, and results analysis is an easy task with the Hotjar interface. This has saved more of my precious time for true analysis, rather than setup and configuration

Cons

On the smaller Hotjar plans, the cap at creating 3 heatmaps at a time feels restrictive. Often, I'd prefer setting up more heatmaps and using fewer of the other features available (surveys and polls). If there were plans I could recommend that only contained the right services for my clients (ex: heatmaps only for small clients, fullstack for larger ones), I would 100% do it. Crazy egg also has a sweet Chrome plugin which is not close to being replicated by Hotjar.

Alternatives considered

[Crazy Egg](https://www.capterra.com/p/163520/Crazy-Egg/)[Mouseflow](https://www.capterra.com/p/163517/Mouseflow/)

Reason for choosing Hotjar

At least at the time of decision, Hotjar was much more intuitive than Crazy egg, as well as being more reasonably priced. Hotjar also responds better to being used by an agency and having multiple containers for various sites.

Review Source

Response from ContentSquare

December 17, 2019

Hey Trevor, thanks for the review! Super to hear you're getting a lot of value from Hotjar. You can get unlimited heatmaps on our plus and business plans. You can find more information here https://www.hotjar.com/pricing Thanks again, Denis from the Hotjar team

IB

Ian B.  
Director of Marketing  
Marketing and Advertising  
Used the software for: 1-2 years

### "There's really now substitute for sticky UX problems."

December 11, 2019

5.0

When you absolutely, positively need to know exactly what your users are doing, there really is no substitute for Hotjar. Is it a bit invasive? Sure! But literally watching users' every move has been where the market was headed for a long time. We have saved easily tens of thousands of dollars in developer/PM/design time by watching our users, and we've rolled those savings back into product improvements directly driven by data from Hotjar. Does that cross an ethical line? Maybe... but if you gotta have it, then you gotta have it \*shrug emoji\*.

Pros

Clearly the best software for watching your every user's every move. They could probably have stopped there. However, the tagging, filtering and playback functionality is an incredible upgrade to the tool. User journey videos are raw unstructured data, incredibly valuable but somewhat hard to leverage at scale within an institutional decision-making paradigm. The simple tools to add context and structured data by tagging and annotating recordings makes the core functionality much more valuable.

Cons

Everything about Hotjar is exactly how you would hope it would be. If you are considering it now, you should probably have already gotten out your wallet and bought it. You know what it does. It does it extremely well. The only thing I don't love about it is it feels kind of unethical. But hey, I get paid to do my job... and what is money if not a tool to get people to take actions they might not otherwise have taken (for example, recording the every move of every visitor to a website).

Review Source

Response from ContentSquare

December 17, 2019

Hi Ian, Thanks for your review! We're pleased to hear that you are finding great value in Hotjar. From its very first day, Hotjar was designed with privacy of the end user in mind. If you want to find out more on Hotjar's approach to privacy please read this blogpost. https://www.hotjar.com/blog/our-approach-to-privacy-2019-and-beyond/ b/r Denis

mL

mook L.  
senior software engineer  
Retail  
Used the software for: 2+ years

### "capture the live user usage of your web product, and analyse the user experience "

March 23, 2020

5.0

good experience, but i hope this dose not eat much of end users internet and hope it dos not reduces the web performance

Pros

It capture a video of the user screen who is using the web product which is integrated with hotjar and store's it in clean directory structure it also stores meta data information of the user session which is really help full in analytics good documentation

Cons

the captured data back up is maintained only for 90 days, it wold be better if they provide a permanent storage plan and the meta data collected are in file formate and they also stay for 90 days, we had to write scripts to dump these data in to sql tables for further analysation it wold be better if they provide a simple API to do this they do provide a good documentation for this dumping proses

Review Source

Response from ContentSquare

April 14, 2020

Hi Mook, Thanks for taking the time to review Hotjar. We're happy to hear that you are finding Hotjar useful. I would interested to hear more about the data retention issues you experienced - Hotjar retains data for 365 days from the date the data is captured. We do not have any plans with 90-day data retention, so it would be good to dig deeper into your issue. You can reach me at mike.cullen@hotjar.com if you'd like to discuss further. I'd also like to offer you a little something as a thank you for your review. Cheers, Mike

VR

Verified Reviewer  
Online Performance Manager  
Marketing and Advertising  
Used the software for: 2+ years

### "Started from the bottom, now we here"

October 10, 2018

4.0

I've been a beta user and I've now been using Hotjar for over 2 years (even have the tshirt to prove it). While other tools such as Zoho PageSense, MouseFlow and Inspectlet do a similar job, Hotjar makes it dead-simple. Heatmaps and visitor recordings are a godsend, next to regular anayltics. And every single feature is free? That's beyond crazy!

Pros

\- Heatmaps and visitors recordings work like a charm and provide a great deal of information. - If Google Analytics tells you what and how many, Hotjar tells you why: polls make it easy to gather user feedback. - Using all of its features, you can get a better grasp into why people don't fill in a certain form or don't buy a product.

Cons

\- Some features are blocked behind a paywall. - Organization of sites and companies can get confusing at times. - Not all descriptions make it clear what a specific feature does.

Review Source

VR

Verified Reviewer  
E-commerce manager  
Packaging and Containers  
Used the software for: 2+ years

### "Buena herramienta para analizar tus usuarios"

June 11, 2022

5.0

Es una herramienta que recomiendo. Tiene un plan gratuito que te permite probarla antes de comprar la suscripción.

Pros

\- Encuestas a los usuarios. - Mapas de calor muy exactos

Cons

La falta de alguna funcionalidad, como puede ser el análisis de embudos.

Review Source

Ali B.  
CEO  
Marketing and Advertising  
Used the software for: 1-2 years

### "Hotjar Wows Our Clients"

November 12, 2022

5.0

We have several clients successfully using Hotjar and love it!

Pros

Hotjar integrates well with CRMs to track behaviors. We have Hotjar integrated to Hubspot for a few of our clients. We ran an ad campaign for hiring and our clients were able to determine how high the intent of an applicant was based on the time spent on their site. This determined interview priority! Our clients were amazed by the data they could see!

Cons

Honestly, we love Hotjar! Once we implemented it once, it became easy to use on other sites!

Review Source

VR

Verified Reviewer  
Web Content Manager  
Furniture  
Used the software for: 1-2 years

### "Hotjar is an easy and affordable user feedback tool that helps us tailor user experience."

January 19, 2018

5.0

We've used hotjar to identify navigational, organizational, and functional issues on our website that crop up in actual use, issues that may not appear in our daily use or testing. It allows us to see how users are interacting with our site and collect user feedback, and that lets us find ways to improve the experience

Pros

Using hotjar is like being able to stand next to your users and watch them use your site. This gives you actionable insight that many times numbers alone may not be able to tell you. And if you are someone who isn't comfortable sifting through analytics, it makes it extremely simple to identify potential problem areas in the user experience that you, being familiar with the site, might miss. The features are all sufficiently developed to be able to handle most straightforward tasks. Also, Hotjar is (at the time of this writing) very affordable for what you get out of it. My primary site is a local home goods retailer. We mostly use the session recording and heatmapping features, in addition to the poll feature. There are other features, such as the conversion funnel tracking, survey feature, and others. Although we don't use those much, the solution more than worth it for the recording and heatmapping. Their support is also fast and helpful.

Cons

There aren't many things to not like about Hotjar. I suppose one of the issues I have run into is that the conversion funnel tracking tool doesn't seem to accurately report metrics for us. I've never bothered to try and get this fixed since we use other methods to evaluate conversion funnels anyway. Otherwise, I haven't encountered any notable issues.

Review Source

CP

Ciprian P.  
Founder  
Information Technology and Services  
Used the software for: 2+ years

### "An awesome user research and feedback tool"

January 4, 2020

5.0

Pros

An awesome user research and feedback tool with the most used features readily available. A clean look and a professional UX makes it my favourite tool. The free plan also has enough views/actions/events, allowing it for a good round of testing before going fully paid.

Cons

I'd like more popup options, something similar to GetSiteControl.

Alternatives considered

[Privy](https://www.capterra.com/p/146537/List-growth-tools/)

Review Source

Response from ContentSquare

January 14, 2020

Hi Ciprian, Thanks for taking the time to review Hotjar. It's great to hear that you're getting a lot of value out of it. If you would like to give us more detail about what pop-up options you'd like to see, you can do so under 'Suggest a Feature' from within your Hotjar account and our product team will pick it up. Also, if you reach out to me directly \[mike.cullen@hotjar.com\], I'd like to send you a little something as a thank you for taking the time to review us. Mike

Rajesh C.  
Co-Founder  
Writing and Editing  
Used the software for: Less than 6 months

### "Optimize the UX of your website with Hotjar"

December 7, 2020

4.0

Undoubtedly, Hotjar is a must-have tool to perform qualitative research on your website visitors so that you can improve the user experience. It will allow you the opportunity to further analyze the data of google analytics. With so many excellent features this popular tool will help you to do basic and effective research on your website. I would like to recommend Hotjar to anyone as it is so simple to use and the return on investment is also quite impressive.

Pros

There is no denying the fact that Hotjar comes with some excellent and cool features to give you a great level of flexibility when it comes to the analysis of user behavior. Especially, the heatmapping feature of this tool will help you with user behavior analysis. Needless to say, setting up a heatmap is quite easy and it will also save you time. When you talk about visitor’s analysis of any website, pulling information from data is important. And Hotjar comes in handy at this point as it can capture click data, scroll depth, etc. on your site. On top of that, the customer experience you’ll get from Hotjar is amazing.

Cons

As per the rules of nature, Hotjar is also not out of disadvantages. It has some cons as well. It doesn’t show data of text fields as per guidelines of GDRP. Another point, I want to mention here is with the angular Js website, the form system of Hotjar doesn’t work which is a great disadvantage for me.

Alternatives considered

[Crazy Egg](https://www.capterra.com/p/163520/Crazy-Egg/)

Reason for choosing Hotjar

Undoubtedly, Crazy Egg is also a great tool to serve my purpose. But, I chose Hotjar over it as I knew Hotjar from a long-ago even before I came to know about Crazy Egg.

Review Source

Shaun F.  
Director of Online Advertising  
Marketing and Advertising  
Used the software for: 2+ years

### "Screen recording & heat maps made easy"

December 31, 2019

5.0

My overall experience has been fantastic. The recordings are top quality and there are plenty of additional features and functions for those who want more. As someone that works in a marketing agency I also appreciate the fact I can house a number of clients underneath one login. I would, and do, recommend Hotjar to anyone who needs screen recording software.

Pros

This software is SO easy to use. All you need to do is add their javascript code to your site and hit go. I love seeing the recordings of my users and I appreciate that Hotjar has an option where you can speed up the recordings so I can see more and they indicate every time there is a scroll or click.

Cons

There isn't really anything that I don't like about. I do with that it would integrate with Google Analytics so I can view only recordings that completed a conversion objective. At the moment it's hard to see which recordings are more valuable.

Review Source

Response from ContentSquare

January 2, 2020

Hey Shaun! Thanks so much! We're doing everything we can to make Hotjar as easy as possible. If you reach out to me \[louis@hotjar.com\], I'll send you a little something as a token of our appreciation. Louis

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