Mouseflow

Mouseflow

4.5 / 5 9 reviews


Average Ratings

9 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $29.00/month
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
  • Support
    Business Hours

Vendor Details

  • Mouseflow
  • mouseflow.com
  • Denmark

About Mouseflow

Reveal your website visitor activities through navigation tracking, heatmaps, user feedback, funnel and form analytics.


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Mouseflow Features

  • Behavioral Mapping
  • Dashboard
  • Dynamic Maps
  • Element Analytics
  • Embeddable Maps
  • For Sales
  • For Science
  • Radial Mapping
  • Territorial Mapping
  • Website Analytics

Mouseflow Reviews Recently Reviewed!


Capterra-loader

Great For Recording Iframes

Apr 23, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: We use Mouseflow primarily for its user recording tool. Originally, we used Hotjar, but a major part of our website is hosted in an iframe, and Hotjar did not have iframe functionality. We reached out to Mouseflow to see if they had iframe recording functionality and they do.

The user recording tool is straight forward. There is no learning curve. It allows you to speed up the recording, skip ahead, plus it tracks clicks, taps, dead time (where the user is not actively doing anything on the screen), click rage, etc.

One of our favorite features it the auto-tag feature. Recordings are automatically tagged for you with tags like "click rage" or "payment" or "click error". This is helpful for skimming through recordings and only watching the ones that include tags which are important to you.

We have reached out to support numerous times. They are always prompt and kind.

Cons: One of our biggest cons is the endless scroll option in the user recording tool. It seems silly, but when you are scrolling and scrolling, the page gets bogged down. It makes sorting through recordings slow and arduous.

The right balance between costs and features

Jun 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Very easy to use and great in some features: heatmaps, recoring sessions, but most of all form analytics. Very interesting the balance between costs and features (also the new feedback module).

Cons: I expect integrations with other tools to be improved. The layout for the heatmap can be improved. Sometimes it does not correctly work for pages under login

Best way to review User Sessions

May 02, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that I can set it up using Google Tag Manager and having to rely on my IT team edit the HTML on the site. This allows me to turn it off or on when needed and also the filters to view sessions such as tags.

Cons: My plan only allows me to have 6 sites and i have to remove it from Mouseflow's GUI to add as 7th site. I wish there was a feature to "freeze/put on hold" and add another site in place of it. This would still allow me to have 6 active sites but have 7+ configured.

Overall: Being able to review across multiple device types, seeing through the form feature where customers may be having difficulty and getting a full view of my sales Funnel.

Pricier Than Some, But Still A Good Asset

May 31, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We've only just started using Mouseflow. Originally we were using a different option, but chose to move to Mouseflow because they were able to support iframe session recordings. So far, pros include: -Being able to record (and SEE) what users are doing in an iframe -Lots of features (we probably are not using Mouseflow to its full potential) -Easy to set up

Cons: I don't like the fact that you can't add notes to recordings for other people on your team to see/read later. I also am not a huge fan of the layout. There's a lot going on with Mouseflow, which is great, but there's definitely a learning curve. Also kind of a bummer that with the iframe recording, you pay for 2x the recordings. (1 recording is what is outside the iframe, 1 recording is the actual iframe.) So for us, this meant we had to go into the next pricing plan. Not super happy about that, but that's what it takes.

Capterra-loader

Great software for making your site better

Jul 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is one of my best software in my toolkit. It helps me make the website attractive and has a great price. The few functions that it has: heatmap, funnels and recordings are all that I need to understand the users behaviour on the website.

Cons: Some of the futures need to be polished, live recordings, something you just get a blank page that is not loading, or it skips pages.

For Website managers and developers, if visitors not converting

Jun 21, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Find out what visitors do on your website.

Test A/B designs of your website

Great testing for any marketing team and developer of any web-based product

Cons: Not always recording, or recording without viewport, you can see the user moving through the page but nothing showed to the viewer.

Not compatible with all the caching system, my opinion.

Very Difficult to Stop Auto-Billing

Jul 21, 2016
2/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Good service, but very difficult to stop their auto-billing if you ever choose to. Tried both phone and web site several times to do so. Customer support unhelpful.

Great for Customer Insight

Sep 30, 2013
5/5
Overall

Comments: I've been using Mouseflow for about a year. So far, it's been great and I've referred a lot of friends! We use it on two websites and always find new ways to improve. It's great for testing assumptions and gaining real-time customer feedback. They stand by their product (unlike Clicktale) -- good support, too.

Pros: Easy to setup Good support Good prices Highly accurate

Cons: None

Capterra-loader

Great Mouse Tracking Tool

Mar 19, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: I really like the ease of use and setup process of Mouseflow. They had a great walkthrough to onboard me. Also, they did a good job of communicating the data security policy that you have to adapt to your website.

Cons: It was a little bit overwhelming to overlook all the features in the dashboard. I couldn't manage to find some simple features like the embed code.