# Mouseflow Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Mouseflow the right Heatmap solution for you? Explore 122 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/163517/Mouseflow/reviews

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Mouseflow

4.7 (122)

[View alternatives](https://www.capterra.com/p/163517/Mouseflow/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Mouseflow

Ease of use

4.6

Customer Service

4.6

## Pros and Cons in Reviews

Luciano Antonio B

Operations ManagerConsumer Electronics, 11 - 50 employeesUsed the software for: Less than 6 months.

“There's no steep learning curve; the session replays, heatmaps, and funnel analytics are instantly accessible and understandable, giving me clear, actionable insights right away.“

November 6, 2025

MH

Miles H

Product AnalystBusiness Supplies and Equipment, 51 - 200 employeesUsed the software for: More than 2 years.

“Scrolling through recorded history can be a drag.“

July 14, 2025

Luciano Antonio B

Operations ManagerConsumer Electronics, 11 - 50 employeesUsed the software for: Less than 6 months.

“The primary benefit, however, is how effectively Mouseflow helps me optimize my website and significantly increase my conversion rate.“

November 6, 2025

GF

George F

OwnerInternet, 2 - 10 employeesUsed the software for: 1-2 years.

“I'd have had a neutral to good experience, if they hadn't insistent on refusing a reasonable request to refund us for a month of service we didn't intend to use.“

March 22, 2023

YB

Yasmin B

Product ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years.

“I especially love how I can have an interactive mode on my website, and add new tags - so much easier than Google Tag Manager.“

November 6, 2025

NN

Nadia N

CoachE-Learning, Self-employedUsed the software for: Less than 6 months.

“Sometimes confusing to analyse the data...“

March 28, 2023

Stephen J

Digital MarketerMarketing and Advertising, 2 - 10 employeesUsed the software for: 1-2 years.

“I love how much insight MouseFlow provides (especially click and attention maps), how easy it is to use, and how fast the UI is.“

November 4, 2025

MM

Martin M

sales assistantWholesale, 11 - 50 employeesUsed the software for: Less than 6 months.

“many bugs in recording, recordings not loading“

August 31, 2021

## Showing most helpful reviews

Showing 1-25 of 122 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Stacey N.  
COO  
Marketing and Advertising  
Used the software for: 1-2 years

### "Insightful tool for understanding user behavior and optimizing conversions"

November 6, 2025

5.0

Overall, Mouseflow has been a game changer for understanding customers’ journeys. It provides clear, visual insights into user behavior that help us continuously improve website performance and conversion rates. It’s a must-have tool for any team serious about data-driven optimization.

Pros

Mouseflow makes it incredibly easy to understand user behavior with its session replays and heatmaps. The ability to watch real user interactions helps pinpoint issues that analytics alone can’t reveal. It’s intuitive, quick to set up, and integrates well with other tools. The funnel and form analytics features are especially helpful for identifying conversion drop-offs and improving UX.

Cons

Some of the filters and segmentation options could be more advanced to make data analysis faster. The dashboard can feel slightly cluttered when handling multiple projects, and session recordings occasionally take a bit to load. Pricing also scales up fairly quickly as traffic increases.

Switched from

[Hotjar](https://www.capterra.com/p/163516/Hotjar/)[Microsoft Clarity](https://www.capterra.com/p/236349/Microsoft-Clarity/)

We switched to Mouseflow because it offers more detailed session replays and a wider range of heatmap options compared to Hotjar and Microsoft Clarity. The funnels and form analytics tools provide deeper insights into user behavior and conversion issues, which help us make more data-driven decisions. Mouseflow also feels more robust and reliable for handling higher traffic sites, with better filtering and segmentation options that streamline analysis.

Review Source

Stephen J.  
Digital Marketer  
Marketing and Advertising  
Used the software for: 1-2 years

### "The Best Deep Analytics Tool"

November 4, 2025

5.0

Great, can't do effective conversion rate optimization without it. I've used many analytics tools over the years, and this is one of my favorites!

Pros

I love how much insight MouseFlow provides (especially click and attention maps), how easy it is to use, and how fast the UI is.

Cons

I haven't found anything that I dislike. Of course, being able to add more sites at the same pricing tier would be a welcome addition. :-)

Switched from

[Hotjar](https://www.capterra.com/p/163516/Hotjar/)

At the time I switched, Hotjar did not provide heatmap segmentation, which is critical for analyzing engagement by marketing channel.

Review Source

GF

George F.  
Owner  
Internet  
Used the software for: 1-2 years

### "Fine product, poor exit"

March 22, 2023

3.0

We were able to identify how users were misusing a form, and change the form to make it harder for them to make mistakes. I'd have had a neutral to good experience, if they hadn't insistent on refusing a reasonable request to refund us for a month of service we didn't intend to use.

Pros

It recorded the user sessions without any major obstacles

Cons

Leaving Mouseflow, we canceled on the first business day after they upped the charge. They refused to refund us due to 'policy' after we paid them over 1400 on the platform over that time. Seemed shortsighted.

Switched from

[LogRocket](https://www.capterra.com/p/187552/LogRocket/)

Pricing. Although today, we'd switch to Clarity, which is free.

Review Source

Response from Mouseflow

April 13, 2023

Hi again, George! Our automated email system notifies our customers when there is new account activity, like credit refills that coincide with your billing date. We are sorry that the notifications did not meet your expectations, but I hope you can understand our position when enforcing our refund policy. Additionally, we informed our customers about our pricing adjustment with ample time so that they could make arrangements. Having said so, we've reviewed your case and issued a one-time refund. We wish you luck with Clarity...But remember that as you switched to our Free Forever Plan you can continue to use Mouseflow :) and benefit from all our features. We'll be around if you need us.

YB

Yasmin B.  
Product Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Easy to set-up and maintain, just great UX"

November 6, 2025

4.0

Honestly, a super smooth experience so far. I've been using it for 2 years, it just works and it's easy for anyone to get started. I recommend it to everyone.

Pros

I love how easy it is to navigate analytics across different pages and funnels. I especially love how I can have an interactive mode on my website, and add new tags - so much easier than Google Tag Manager.

Cons

The fact that I can't connect multiple websites together. I want to be able to see how my users are going from website 1 to website 2 when using custom apps.

Switched from

[Google Tag Manager 360](https://www.capterra.com/p/245657/Google-Tag-Manager/)

Omg tag manager sucks - super hard to set up compared to Mosueflow

Review Source

RK

Rezaul K.  
Data Analyst  
Research  
Used the software for: 1-2 years

### "It is very helpful for analyzing website visitor behavior efficiently. "

October 26, 2022

5.0

Very easy to set up and other thinks like initial configuration can complete smoothly.

Pros

It enables me to view real-time recordings of visitor activity. It records every mouse movement, click, scroll, keyboard, and form submission.With immediate heatmaps, I can identify trends and increase conversions. Analyze how effective each page on our website is.I can use scroll heatmaps to see where visitors pay attention. Improve our website's performance and decision-making.

Cons

Its Mobile version features may be updated more. Like other platform, it some features may be updated say for example its free version may be upgraded.Screen recording in mobile device may be more smooth.

Alternatives considered

[FigPii](https://www.capterra.com/p/199975/FigPii/)

Switched from

[Crazy Egg](https://www.capterra.com/p/163520/Crazy-Egg/)

With the use of its in-page analytics, I am able to quantify visitor behavior better. I have access to a thorough overview of every page on our website.

Review Source

SC

Scott C.  
Head of Marketing & Sales  
Computer Software  
Used the software for: Less than 6 months

### "A powerful tool, yet simple to use and child's play to set up"

August 18, 2021

5.0

Excellent. A breeze to install and use. Highly recommended.

Pros

The Heatmap functionality is fantastic. Quickly identify strengths and weaknesses on any page by analysing visitor behaviour across multiple parameters such as: 'Live' 'Click' 'Scroll' 'Movement' & 'Attention - and then take action to A/B test your site and make improvements. You can even watch recordings of every visitor and how they interact with your site!

Cons

There are quite a few limitations in the 'Free Forever' plan, but then again, what would you expect on that plan? There needs to functionality incentives to upgrade at cost, or no-one ever would! We may well upgrade in the coming weeks/months once we have decided exactly what we need from the platform.

Alternatives considered

[Crazy Egg](https://www.capterra.com/p/163520/Crazy-Egg/)

Reason for choosing Mouseflow

The Free Forever plan and what appeared to be a more intuitive interface and installation process.

Review Source

Response from Mouseflow

August 31, 2021

Hi there, Scott, Thank you for your thorough review. We enjoyed reading it :). We appreciate you for choosing us for your behavior analytics tool. We'd love to hear more about how could you improve our Free Forever plan. Perhaps you could fire up a chat in the app, or send us an email to support@mouseflow.com so that we can chat? Looking forward to it!

AW

Ann W.  
Owner  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Very Easy To Use & Great Visual Drill downs"

January 20, 2021

5.0

See above. Customer Service is very attentive.

Pros

I'm am very grateful to have stumbled upon Mouseflow. I really love their dashboards, and how visual the drill-down capabilities are. I was quite happy with my other company, until they pushed out a beta version that did not suit my needs. That is what prompted me to search for a new heatmap software. I'm finicky about dashboards. I started the a trial with Mouseflow, and did not jump to buy their product until I could see what kind of data it would provide to my business. I love all of the different ways, now, that I will be able to analyze my website design changes. In particular, I love their "scroll" feature that will show you how far your customers are actually engaging with a page. Oh, .........and I ABSOLUTELY LOVE the fact that I do not have to MANUALLY set up a heatmap as I did with my past provider. Once you put the code in your site........Mouseflow goes to work! I have already used a feedback form and had engagement, too. I would highly recommend Mouseflow.

Cons

I have been fully testing Mouseflow for almost 2 weeks, and cannot come up with any negatives, at this time.

Switched from

[Hotjar](https://www.capterra.com/p/163516/Hotjar/)

Hotjar's latest Beta version required that I manually, and continually have to enter the url that I wanted data from. That was bothersome to me, in my opinion.

Review Source

Response from Mouseflow

January 22, 2021

Hello Ann, Thank you so much for giving us such favorable and comprehensive review. We are very happy to see that you have found our product convenient and easy to us. Glad to have you with us!

SN

Shivendra N.  
Software Engineer  
Information Technology and Services  
Used the software for: I used a free trial

### "Great tool to plugin to understand user reaction on web site"

August 5, 2021

4.0

Greta tool . I loved it and it overall helped to increase the traffic by knowing user interactions behavior . Easy to use and can be plugged in in few min. Licensing is also moderate is worth using it. i recommend it for online marketing .

Pros

Mouseflow tool is easy to plugin into web site with little effort. Admin Portal helps us to see many kind of reports like Session replay ,Visitor details , click behavior etc. Apart from that it provides many other information like browser, device, geographic information, Time spent which helps business to understand users behavior and improve overall experience . Configuring funnel and using to analysis also a great feature

Cons

Overall is good experience , however I think for small marketing client licensing is little at high side. Apart from that looks good to me

Switched from

[Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)

Not all the features which we were looking for

Review Source

Response from Mouseflow

August 17, 2021

Hi Shivendra, Thank you very much for sharing your Mouseflow experience on Capterra. We'd love to explore more of our partnership options with you. Could you please email us at partners@mouseflow.com? We look forward to hearing back from you.

Leonardo R.  
CFO at Vivex  
Entertainment  
Used the software for: I used a free trial

### "MouseFlow is Great!"

August 13, 2021

4.0

It works for starting measure my website

Pros

it is very User friendly and user experience is good

Cons

the Prices is too expensive We can not afford it at begining.

Alternatives considered

[Hotjar](https://www.capterra.com/p/163516/Hotjar/)

Reason for choosing Mouseflow

I think mouseflow free plan is a little better than hotjar

Review Source

Luciano Antonio B.  
Operations Manager  
Consumer Electronics  
Used the software for: Less than 6 months

### "An Indispensable Tool for Website Optimization!"

November 6, 2025

5.0

Mouseflow has been an absolute game-changer for my website optimization efforts. From the moment I started using it, I was impressed by how easy and intuitive the platform is to set up and navigate. There's no steep learning curve; the session replays, heatmaps, and funnel analytics are instantly accessible and understandable, giving me clear, actionable insights right away. The primary benefit, however, is how effectively Mouseflow helps me optimize my website and significantly increase my conversion rate. Being able to see exactly where users are struggling, rage-clicking, or dropping off has allowed me to fix critical friction points I didn't even know existed. It truly gives you X-ray vision into user behavior, transforming guesswork into data-driven decisions. Finally, I have to give a major shout-out to their customer service team. Whenever I've had a question, their support has been incredibly friendly and fast. It's reassuring to know there are knowledgeable "behavior analytics gurus" ready to help you get the most out of the platform.

Pros

Really easy to use, friendly customer support, easy account setup. The reports are always available, up to date and can be donloaded easily.

Cons

So far, all good. I really have nothing that made me dissatisfied about the customer support. The tool is so easy that doesn't require any technical knowledge to be used.

Review Source

MK

Mowshori K.  
Researcher  
Education Management  
Used the software for: 2+ years

### "Mouseflow does an excellent job of making great Heat Maps."

September 18, 2022

5.0

Sorting through a lot of data is hard, and the robust filters make it much easier to make sense of it all so I can increase my conversion rate.

Pros

I like how simple it is to set up Mouseflow. As soon as I get the product, I can look at how real users are acting. Which brings us to the next good thing about this tool for replaying sessions. It shows real behaviors, not fake ones. So, I can make better business decisions than when I only have hypothetical situations to go on. Also, with features like the mouse tracker and different heatmaps tools, I can record a wide range of user behavior from start to finish. With Mouseflow's ability to track clicks and mouse movements, I can see every web page you own in detail. Our dashboard shows even the smallest details of how users act.

Cons

But if we have more than one website, I'll have to upgrade from the Starter package because each plan limits the number of sessions I can watch in a month. If my site suddenly gets a lot more visitors, I might not be able to track their sessions if I have already reached the maximum number of views for my plan.

Alternatives considered

[FigPii](https://www.capterra.com/p/199975/FigPii/)

Review Source

DP

Dawn P.  
owner  
Retail  
Used the software for: Less than 6 months

### "Absolutely invaluable tool for my business"

March 31, 2021

4.0

The people at Mouseflow have been wonderful. When I quickly ran out of recordings for my free trial, they were happy to add more recordings for me so that I could get a better picture of how invaluable it is and of course I ended up paying for a full plan. The data I receive from Mouseflow is absolutely invaluable. It's like having cameras set up in my shop to see exactly what my customers are doing and how I can help them better. I can't imagine running a website without it now.

Pros

I LOVE the ability to watch a customer's journey through my website. To see what they are actually clicking on, where they are scrolling, and what information they never actually see. It is also invaluable for troubleshooting. I have had customers email me for months telling me that they were having problems checking out on the website, but I could never re-create the problem to be able to fix it. With Mouseflow I was able to find the recording for the exact user and watch their full session to see exactly what was happening and fix it immediately. I have made quite a few major fixes and minor tweaks based on the recordings from Mouseflow that have drastically improved my customer's experiences.

Cons

There seem to still be some issues with the software. Frequently I'll click on a recording to watch it and receive an error that the recording had trouble loading. It always seems to be on the videos that I really need to watch.

Review Source

Response from Mouseflow

April 15, 2021

Hello Dawn, Thank you very much for your review and for sharing your Mouseflow experience. When you run into these issues, please fire up a chat in the app to reach our support team so that they can take a closer look. It is very likely that the data is there, but for whatever reason we had a small hiccup with showing you the recording. We appreciate having you with us. Talk soon!

VR

Verified Reviewer  
Marketing Manager  
  
Used the software for: 6-12 months

### "Best way to review User Sessions"

May 2, 2018

4.0

Being able to review across multiple device types, seeing through the form feature where customers may be having difficulty and getting a full view of my sales Funnel.

Pros

I love that I can set it up using Google Tag Manager and having to rely on my IT team edit the HTML on the site. This allows me to turn it off or on when needed and also the filters to view sessions such as tags.

Cons

My plan only allows me to have 6 sites and i have to remove it from Mouseflow's GUI to add as 7th site. I wish there was a feature to "freeze/put on hold" and add another site in place of it. This would still allow me to have 6 active sites but have 7+ configured.

Review Source

Response from Mouseflow

July 24, 2020

Hi there! We are terribly sorry it took us this long to get back to you on your review. Thank you very much for taking the time to rate us. We'd love to find out more about your experience with customer support, as it seems to have been an issue. Sometimes things happen and we would like to learn from your experience. Could you perhaps shoot us a message at support@mouseflow.com and let us know what happened? We love the idea to "freeze/ put on hold". That's going right into the backlog ;). We look forward to hearing back from you, and thanks again for your review and feedback.

SO

Safa O.  
Senior Developer  
Logistics and Supply Chain  
Used the software for: I used a free trial

### "Great Service"

August 26, 2021

5.0

Pros

I really like the simplicity of the recordings page. It gives me all that i need in a clean and fast way. I used smartlook too but the ui interface it was way to shiny and not productive. I really liked mouse flow

Cons

it could have been great if the paid version was a little bit cheaper. Or They have a speacial pricing for countries that has a week currency against us dollars

Switched from

[Smartlook](https://www.capterra.com/p/164713/Smartlook/)

i just wrote up

Review Source

Response from Mouseflow

August 31, 2021

Hi Safa, Thank you for your glowing recommendation and from picking us as an alternative to Smartlook. We'd love to hear more about your case and traffic needs to see what's the best plan for you. Could you shoot us an email to sales@mouseflow.com? We look forward to your message

VR

Verified Reviewer  
Content Strategist  
Chemicals  
Used the software for: 2+ years

### "Worthwhile Heat Mapping Tool"

July 24, 2019

4.0

Overall, I'd recommend the tool. The price point is good for what you get and we use it on a regular basis to keep track of our website's usability with actual customers.

Pros

Mouseflow is a great tool for heat mapping and session recordings. I frequently watch user sessions to see how our customers interact with our website, or see how they react if we modify something on a common page like the homepage. The heat mapping is also useful, since other free tools don't always give an accurate picture.

Cons

We have Javascript on our website, which isn't always picked up by the Mouseflow tool. So it can be difficult in those cases to see what's happening. However, usually this is minor.

Review Source

Response from Mouseflow

January 29, 2020

Thanks so much for taking the time to review Mouseflow. We are happy to read that you're getting a great value from our tool. You can find a guidance on various javascript challenges from our Support Center at: https://support.mouseflow.com/

FS

Filippo S.  
Senior Web Analyst  
Internet  
Used the software for: 6-12 months

### "The right balance between costs and features"

June 8, 2017

4.0

Pros

Very easy to use and great in some features: heatmaps, recoring sessions, but most of all form analytics. Very interesting the balance between costs and features (also the new feedback module).

Cons

I expect integrations with other tools to be improved. The layout for the heatmap can be improved. Sometimes it does not correctly work for pages under login

Review Source

Response from Mouseflow

July 24, 2020

Hi Filippo, it's been a while. We are truly sorry that we never got back to you until now. Thank you very much for providing us with your feedback and for rating us. Ever since you wrote your review, we've made great improvements that address your pain points. We now have more than 300 integrations available :). Perhaps you stuck around with us, but if you didn't we'd love to have you back and take Mouseflow for a spin. We are sure it will be worth it and that you will enjoy it. Thanks!

IW

Isabella W.  
Actor  
Fine Art  
Used the software for: 1-2 years

### "Amazing!"

August 10, 2021

5.0

i'm seeing hoe people interact with my site and its priceless.

Pros

This product is easy and super helpful for my career.

Cons

nothing. its great. maybe jusrt an easier installation process.

Review Source

Response from Mouseflow

August 23, 2021

Hi, Isabella, Thank you for sharing your experience with Mouseflow. Helping you make wise decisions without required difficult, drawn-out processes is part of what makes Mouseflow invaluable. Regarding installation, I encourage you to check out our integrations, which link up with dozens of common tech platforms to make setup a breeze. And of course, simply chat with out support team at any time and they are happy to assist. See you around!

VR

Verified Reviewer  
Kefas  
E-Learning  
Used the software for: 6-12 months

### "Best Website Optimization Tool"

September 12, 2021

5.0

Best heatmap and website optimization tool i have used.

Pros

Ease of use and the recordings provided.

Cons

Slow at times. It takes quite some time to open a recording. wish it was faster

Review Source

Response from Mouseflow

September 29, 2021

Hi there! Thank you for your review and feedback. We are always improving our performance, but if you feel that at times the loading is not fast enough, it might be due to different reasons that could be explored with one of our support/ success agents. Perhaps you could shoot us a message and we could take a look at it? We look forward to your message.

BO

Bill O.  
President  
Computer Hardware  
Used the software for: I used a free trial

### "Mouseflow provides invaluable information on how users interact with your website"

August 10, 2021

5.0

I was always trying to guess why visitors were not clicking through to my product pages from the company homepage... With mouseflow, I can see how visitors scroll through my pages and interact with the buttons which was really eye-opening For now, I am using the free version which is quite fully featured, so no complaints about cost :)

Pros

Mouseflow is so easy to integrate with your website, and the playback interface is efficient and very intuitive

Cons

I'm still trying to figure out why some known visits recorded from other tags on my website are not showing up as a recording

Review Source

Response from Mouseflow

August 23, 2021

Hi, Bill, It's always exciting to hear how much value a customer gains with just a free trial. We're also thrilled to learn how easy your setup and integration went. In order to best help you with your recordings, please click the in-app chat icon and talk with our support team. There's nary a challenge they can't solve! Talk soon!

DS

David S.  
IT Manager  
Education Management  
Used the software for: 6-12 months

### "Just an overall sotfware"

September 2, 2019

3.0

If you just have an overall expirience and slow software you can choose Mouseflow, I wouldn't recommend this to a friend never.

Pros

They recording system is good with proper stadistics

Cons

The filters to search data are very dificult to use, and have mane outstanding problems, sometimes we can't see the recordings for hours, and is also pretty slow

Review Source

Response from Mouseflow

January 29, 2020

Hi David, Thanks so much for taking the time to review Mouseflow. Since your review we have re-designed the filters and added significant more flexibility. I encourage you to sign-up for a new free trial and review a the improvements introduced into Mouseflow.

SC

Soumyendro C.  
Director  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Good but could cost lesser"

January 27, 2021

5.0

good

Pros

The recordings feature with in-built privacy settings so that users cannot see the browsers entered data

Cons

heatmaps should use mobile as default since majority traffic is mobile

Review Source

Response from Mouseflow

February 3, 2021

Hello Soumyendro, Thank you for sharing your review and feedback. We've passed along to request to product, and if it goes live we'll make sure to reach out and let you know :). See you around!

KS

Kristin S.  
Actress  
Entertainment  
Used the software for: 6-12 months

### "Very Useful Tool for Seeing who's Looking at What on your Site"

August 24, 2021

5.0

Very easy to use and work with.

Pros

The recordings of visitors to my site. Also where there have been technical difficulties with the site. I use this to ask my web manager about things.

Cons

I'm not really sure how to do other things, but I'm not really selling anything on the site.

Review Source

Response from Mouseflow

August 31, 2021

Kristin, Thank you for your review. We are glad to have you. It is very common to have Mouseflow as a monitor for your website health, specially if the development of your site is outsourced. Make sure you send your developer the recordings so that he/she can get to the root of the problem quicker to save him/her time, and save you money :). See you around!

MZ

Martin Z.  
Manager  
E-Learning  
Used the software for: 6-12 months

### "We are very happy with Mouseflow"

March 12, 2021

5.0

The benefits are awesome. Every day we can "catch" some visitors and then convert in customers. That one is excellent for us.

Pros

The recordings and the options are very useful

Cons

We like everything about this software and I have been recommend it to my friends

Reason for choosing Mouseflow

Because Mouse flow is the very best option

Review Source

Response from Mouseflow

March 22, 2021

Hello Martin, Thank you very much for your review. We are glad to see you are able to catch some visitors and convert them into customers ;)

CG

Chris G.  
Head of Demand Generation  
Computer Software  
Used the software for: Less than 6 months

### "Perfect way to learn more about our users"

November 5, 2020

5.0

With the pandemic, it's not easy to do on-site testing for our website. With Mouseflow it's much more convenient to conduct research on our users and draw insights from actual, unbiased behavior. Our website bounce rate has decreased as a result of our design and UX copywriting changes off the back of mouseflow.

Pros

Gives us visibility we've never had about our users' activity. We do a lot of testing, but nothing compares to having the ability to conduct concurrent testing available with our website traffic to prove/disprove hypotheses and make informed decisions. It's a great product and their support team have been a brilliant help too.

Cons

I just wish there was more content to maximise the use of the platform.

Review Source

Response from Mouseflow

November 11, 2020

Hi Chris, Thank you for submitting your Mouseflow review. We appreciate your support! We hear you loud and clear. We are putting a lot of our resources to improve our content and showcase how you can use Mouseflow to get more insights. We hope you stick around to see the improvements :). Also, make sure you are following us on LinkedIn, Facebook and Twitter at @mouseflow so you can stay in the loop with our product releases and new content. Thank you again for taking the time to review us.

TB

Thomas B.  
Organizer  
Education Management  
Used the software for: 2+ years

### "thank you for the service"

August 14, 2021

5.0

Pros

The overview on which you can immediately see what has gone on

Cons

It was a little difficult to find the link to turn Mousflow off on short notice

Review Source

Response from Mouseflow

August 31, 2021

Hello Thomas, We thank you in return for being an awesome customer :). Stay tuned as big things are coming soon!

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