# Page 3 | Mouseflow Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Mouseflow the right Heatmap solution for you? Explore 122 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/163517/Mouseflow/reviews --- Mouseflow 4.7 (122) [View alternatives](https://www.capterra.com/p/163517/Mouseflow/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Mouseflow ## Showing most helpful reviews Showing 51-75 of 122 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PL Philip L. Manager Internet Used the software for: 2+ years ### "Best in class software" September 27, 2019 5.0 We managed to solve checkout issues, problems with our landing page and many other things where Analytics was no help in actually understanding user issues. Pros After trying more than 4 different tracking tools to support my Google Analytics efforts, Mouseflow has won all competition. Cons Honestly... I think Mouseflow is one of the best pieces of software I've used in a long time. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/)[VWO Insights](https://www.capterra.com/p/181518/VWO/) Reason for choosing Mouseflow Simpler interface and more useful features. Review Source Response from Mouseflow January 29, 2020 Hi Philip, Thanks so much for taking the time to review Mouseflow. We are happy to read that you're getting a great value from our tool. ED Eric D. President Marketing and Advertising Used the software for: Less than 6 months ### "Robust Software at A Great Price" January 19, 2021 5.0 Overall, great experience. Pros Integration was easy and online training videos really help you sort through all the data that Mouseflow collects. There are quite a few filters and custom tags and the ability to save filter reports helps expedite my research. Cons Since there is so much data to pour over, it would be great to have prebuilt reports and alerts that help give you a game plan of how to take action on the issues you uncover. Some of these action items were mentioned in passing on the screencast training videos, but I had to take notes to remind myself of the things I am looking for once I started digging into all the recordings and heat maps. Again, there is so much good data that Mouseflow collects. The question is: Where to start? Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/)[Crazy Egg](https://www.capterra.com/p/163520/Crazy-Egg/)[Lucky Orange](https://www.capterra.com/p/150695/Lucky-Orange/) Reason for choosing Mouseflow I had experience using Mouseflow with another client. Review Source Response from Mouseflow January 22, 2021 Hello Eric, Thank you very much for sharing your rating and thoughts about your experience with Mouseflow. We know that there is a but of a learning curve, and we are making an extra effort in providing more guidance through the onboarding process. We'll keep your feedback in mind to make some adjustments. If you ever feel stuck, please fire up a chat inside the app and we'll do our best to lend you a hand. Talk to you soon! JP Janani P. Director Hospitality Used the software for: Less than 6 months ### "review" August 11, 2021 3.0 good Pros Inexpensive and easy to use. Fulfils basic functions required. Cons complicated and sometimes low quality. can be better at advanced functionality. Review Source Response from Mouseflow August 23, 2021 Hi, Janani, Thank you for sharing your feedback on Mouseflow. Affordability and ease-of-use throughout our full-feature suite is a wonderful thing to hear. I'm sorry to learn you found some of our advanced functions complicated or less than intuitive. I encourage you to simply fire up the in-app chat to speak with our support team. They're always happy to help troubleshoot, walk you through features, and answer any questions you may have. Talk soon! NH Nicole H. Product Owner B2C Insurance Used the software for: Less than 6 months ### "Data protection, the most importent stuff for us!" January 20, 2021 5.0 Pros Mouseflow was easy to set up and use. Perfect overview of useflow and interactions. Perfect to have "Friction" marker. Good point to look deeper into a userflow ... Cons You need an account for each domain. Crossdomain-tracking not that easy. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Review Source Response from Mouseflow January 22, 2021 Hello Nicole, Thank you for reviewing us and for sharing your feedback. You don't need an account for each domain you'd like to track. Depending on the plan you are on, you can add multiple domains with distinct tracking codes for each under the same account. Please fire up a chat with support in the app so that we can go over your setup and help you get to where you want to be. Look forward to chatting with you. Jordan C. Digital Marketing Specialist Printing Used the software for: 6-12 months ### "Good tool for user behavior" May 10, 2019 5.0 Helpful for understanding customers. Pros I love being able to see where users are scrolling and reading and clicking. It is great for research. A valuable tool for our CRO Cons Sometimes this tool does not load the way it should. It lags a bit. I don't know if that is an issue with our site our theirs, but it can get frustrating. Review Source Response from Mouseflow January 29, 2020 Hi Jordan, Thanks so much for taking the time to review Mouseflow. We are happy to read that you're getting a great value from our tool. If you run into issues, we recommend you to contact our support team at support@mouseflow.com or from within the Mouseflow App directly. We are normally able to resolve most issues quickly. JF Julia F. Founder Education Management Used the software for: 1-2 years ### "Easy way to see what customers are doing" August 18, 2021 5.0 Very happy with it. Pros Super easy to use and install. Great deal for the money. Cons It doesn't seem to get every visit to the site. Kartra shows a different number of visits, but the heatmaps are similar Review Source Response from Mouseflow August 31, 2021 Hi Julia, Thank you for being a valued customer and for taking the time to review us. It is normal to see deviations between platforms in terms of numbers because of various technical reasons, but we would love to check out what's your case specifically to make sure that you are getting the best possible insights. Could you send us a message via in-app chat or an email to support@mouseflow.com? We look forward to your message. Marco I. Gründer & Geschäftsführer Used the software for: 6-12 months ### "Great Mouse Tracking Tool" March 19, 2018 5.0 Pros I really like the ease of use and setup process of Mouseflow. They had a great walkthrough to onboard me. Also, they did a good job of communicating the data security policy that you have to adapt to your website. Cons It was a little bit overwhelming to overlook all the features in the dashboard. I couldn't manage to find some simple features like the embed code. Review Source Response from Mouseflow July 24, 2020 Hello Marco, Thank you so much for your review and feedback. We are sorry it took us this long to get back to you. It's been a while since you wrote your review, but since then we've made a lot of improvements in our flows that have made the app easier to understand and more intuitive. We hope that you have stuck around to enjoy this, but if you didn't we'd love to have you back and see what you think :). Moreover, We'd be interested to understand your rating about your rating around "value for money". Could you please email at support@mouseflow.com so that we can find out more? We look forward to hearing back from you, and we thank you for your support. VR Verified Reviewer Owner Marketing and Advertising Used the software for: 2+ years ### "Very Difficult to Stop Auto-Billing" July 21, 2016 2.0 Good service, but very difficult to stop their auto-billing if you ever choose to. Tried both phone and web site several times to do so. Customer support unhelpful. Review Source Response from Mouseflow July 24, 2020 Hi there, Too much time has passed since you wrote this review, and we are truly sorry that we never got around to replying to you. While the rating is not something we would be thankful for, we do want tor recognize the time you have invested in providing us with your feedback. Many things have changed ever since you wrote your review and we would love to have you back to check the platform out and get more feedback. Could you please email us at support@mouseflow.com so that we can chat and set you up again? We look forward to hearing back from you. GG Gregory G. SWE Retail Used the software for: 2+ years ### "Pretty good site" January 27, 2021 5.0 Pros Easy to use, and fairly cheap. I also thought it was helpful to gauge user interactions. Cons It's not good on mobile. I would like to be able to check recordings on my phone. Review Source Response from Mouseflow February 3, 2021 Hello Gregory, Thank you very much for sharing your rating and feedback. See you around! LH Lukas H. CEO Marketing and Advertising Used the software for: 6-12 months ### "Must Have for your Website" August 11, 2021 5.0 Pros It's very easy to understand your customers and your website users, once you see how your users interact with your website, you'll quickly know how to improve it and make it more user-friendly. I use it on a regular basis with other common web-analytic tools, but this is definitly the most fun and interesting one. Cons I have no cons. I can even create my own dashboards. Review Source Response from Mouseflow August 23, 2021 Hey, Lukas, We appreciate your perspective on Mouseflow and love to hear your enthusiasm for custom dashboards! Surely your users are thankful you're improving your website based on their needs. To hear that Mouseflow is the "most fun and interesting" of your analytics stack is the icing on the cake. See you around! Carissa D. Blogger Business Supplies and Equipment Used the software for: I used a free trial ### "such a unique way to actually see what your visitors are doing" December 6, 2018 5.0 Pros Awesome way to receive feedback straight from your users (without them having to do anything different) You can always put into practice and fix up what you need depending on the results that this software shows you Cons There isn't anything that I would change about this software! Review Source Response from Mouseflow July 24, 2020 Hi there, Carissa! It took us a while to get back to you and thank you for leaving us such an awesome review. We are happy to see that you found Mouseflow useful, and we hope that you have stuck around to enjoy the many improvements we've made since you reviewed us. MH Mark H. Owner Computer Software Used the software for: Less than 6 months ### "Not a typical use case but a game changer for us" January 26, 2021 5.0 We are using the software to identify usability issues and software bugs in our application. We have a fairly complex UI and many reported issues were not reproduceable by us because our users could not clearly articulate the steps they took during their interactions. The session recording functionality has completely solved that issue for us. Our users can just report an issue and tell us the time it took place and we can they look at the recording and see exactly what happened. Pros The product is extremely easy to install and we started to pick up recordings straight away. The recordings are clear and well indexed. We have a very clear picture of what our users are doing and where they are experiencing problems. Cons The only thing I would change is that multiple interactions in the same recorded session are stamped with the session start + a number of hours and minutes. It would be easier for us to identify particular recordings if all interactions were stamped with the recording time. But this is really minor. Review Source Response from Mouseflow February 3, 2021 Hello Mark, Thank you very much for reviewing us. We appreciate your support. We've passed along your feedback about time stamping the interactions to product. We'll keep you appraised if we release it in the future. See you around! AJ Alan J. Proprietor E-Learning Used the software for: 6-12 months ### "I like to know where my prospects are and ..." August 10, 2021 4.0 Pros ... Mouseflow enables me to do so. Too few words, they say, too few words Cons Ability to contact inquirers Too few words, they say, too few words Review Source Response from Mouseflow August 23, 2021 Hi, Alan, Thank you for sharing your experience with Mouseflow. Understanding your users' journey through your website is key to optimizing and delivering more value. We're happy we can help. If you have further questions, our support team is always happy to assist. Simply fire up the in-app chat. Talk soon! James M. President Sports Used the software for: Less than 6 months ### "Very efficient and worthwhile" December 4, 2020 5.0 So far Mousflow has been great for us in reporting our new website design usage heat maps and visit videos. It has been easy to use off the bat... Pros I liked the simplicity of the reporting you get with Mouseflow. It was super easy to instal into our WordPress site and so far has been great to use, highly recommend. Cons Nothing yet, although if Mousflow could actually provide the Company and/or person who is visiting our site that would be much better. Review Source Response from Mouseflow December 14, 2020 Hello James, Thank you so much for sharing your rating and review. We are glad to have you over :). With regards to your request to show you the companies visiting your site: while we do not natively carry this feature (yet), we 'd love to offer you a work around ;). Can you please send us an email to support@mouseflow.com, or fire up a chat inside the app mentioning your review and we'll get to you quickly. We look forward to hearing back from you. Thanks again for your review! BG Bonnie G. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "This is a great app!" September 20, 2021 5.0 Pros Love seeing the friction scores and heat maps. Highly recommend! Cons I really like all the features. It's really great for my shopify store. Review Source Response from Mouseflow September 22, 2021 Hi Bonnie, Thank you for your awesome review. Our friction score does make it easy to improve your website experience quicker! Let us know if we can be of any assistance. See you around! GA Gowarthanan A. Business Head Cosmetics Used the software for: Less than 6 months ### "Gives first hand insights on consumer behaviour" May 11, 2021 5.0 We've been able to tweak the flow of our website to improve the consumer experience while shopping. Mouseflow has been quite helpful in identifying the glitches that consumers face which otherwise we would have overseen. It's a must-have for those wanting to better their consumer experience. Pros Profiling of the user and the recording of every transaction helps in understanding the exact user behaviour on our website. Funnels which also gives a quick view of the dropouts helps in streamlining our flow to minimise dropouts. Cons Filter options could have been better. Limitation of 5 funnels is too low. Reason for choosing Mouseflow N/A Review Source Response from Mouseflow May 31, 2021 Hello Gowarthanan, Thank you very much for sharing your review and feedback with us. Our filter options are quite comprehensive, yet we know that it quite hard to cover every case. We'll follow up with you internally to learn more about what you are trying to achieve and improve our filtering. Talk to you soon! BW Brian W. President & Co-Founder Information Technology and Services Used the software for: 1-2 years ### "Gain great insights into your webflow." September 29, 2020 5.0 It's been a great tool to support our web development and product enhancements. It also allows to provide great customer service and troubleshoot issues for our clients. Pros This software allows us to quickly view sessions on our website installs to help us determine if our features and services are supporting customer engagement and interaction. We can view user sessions to see what people are liking, interacting with and getting stuck on. Cons Sometimes, it's hard to tie a user to their session, especially since our service has multiple installs. Each time the user leaves one install and moves to the next, a new recording is created. Review Source Response from Mouseflow October 1, 2020 Hello Brian, Thank you for the review, we really appreciate your support! Custom variables could potentially solve your challenge - we allow users to tag recordings with any data from their end. If you have users id's you could pass them along to our system and be able to filter recordings by those variables (in this case user ids). If this is something interesting for you, please shoot us a message and we'll assist you with this! NN Nadia N. Coach E-Learning Used the software for: Less than 6 months ### "Funny and useful" March 28, 2023 5.0 Pros I love mouseflow it gives interesting data Cons Sometimes confusing to analyse the data... Reason for choosing Mouseflow Recommandation from mint cro Review Source lW lewis W. president Retail Used the software for: 6-12 months ### "great product" January 30, 2021 5.0 it is worth the small slowdown as it allowed me to fix issues customers were seeing that I was not aware of. Pros I was able to see users actions and tweak my site based on what I saw. Cons slows down the front end just a touch but not really noticible Review Source Response from Mouseflow February 3, 2021 Hello Lewis, Thank you very much for your rating and review. We'd love to take a look at your setup. Mouseflow's tracking doesn't slow up page speeds, so we want to make sure everything is set up properly. Matt M. Managing Partner Computer Software Used the software for: 1-2 years ### "Amazing Product" January 19, 2021 5.0 Love the product. Helps to give us very useful insights about how customers are using the site and where they are dropping off. Pros You can easily watch the screen of all your visitors on your website as they are browsing your site. Cons Doesn't identify the company who visits your site very well. Review Source Response from Mouseflow January 22, 2021 Hello Matt, Thank you for sharing your rating and feedback. To clarify, identifying companies who visit our customers' sites is not part of our features. There are some amazing solutions that you can integrate with Mouseflow to give your this information. Please fire up a chat in the app and ask for more information. Talk to you soon! CD Chris D. Director Automotive Used the software for: Less than 6 months ### "Mouseflow changed the way I see my website" April 4, 2023 5.0 Pros Easy to use, intuitive and simple interface Cons Not sure I've found anything yet I dislike Review Source LT Laura T. Inbound Marketing Specialist Public Relations and Communications Used the software for: Less than 6 months ### "Great for first time user" April 30, 2021 5.0 Great - easy to use and gives good insight Pros Easy to customize and record the pages that were critical to my team to report/track Cons It runs through credits really fast. Wish there was a way to more easily customize combined heatmaps Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Reason for choosing Mouseflow Price and implementation Review Source Response from Mouseflow May 5, 2021 Hi Laura, Thank you very much for your review. We are glad to have you! Running our of credits fast is a very good symptom for your business :). Perhaps we should discuss if it makes sense to move to a bigger plan so you don't lose any critical information. We'll be in touch soon :). SK Steve K. CMO Health, Wellness and Fitness Used the software for: 1-2 years ### "Mouseflow allows us to capture data at a Granular Level this Is Crucial" December 8, 2020 5.0 Pros Having access to the information that Mouseflow provides us has been critical to our growth. It has allowed us to make better decisions with our funnels. Highly recommend. Cons nothing at this point. The cost may be a few dollars higher than similar tools but it's not enough to matter based on the information it gathers. Review Source Response from Mouseflow December 14, 2020 Hello Steve, Thank you for sharing your rating and review. We are glad that Mouseflow is allowing you to scale your business. Please reach out to us if you have any questions, or if you need help with pricing :). See you around! FP Florin P. IT Manager Used the software for: 2+ years ### "For Website managers and developers, if visitors not converting" June 21, 2018 5.0 Pros Find out what visitors do on your website. Test A/B designs of your website Great testing for any marketing team and developer of any web-based product Cons Not always recording, or recording without viewport, you can see the user moving through the page but nothing showed to the viewer. Not compatible with all the caching system, my opinion. Review Source Response from Mouseflow July 24, 2020 Hi there, Florin! It took us a while to get back to you on your review, and for that we are sorry. Thank you very much for your support and giving us such a great review. We appreciate your feedback. It does sound that you encountered a bug of sorts that was preventing you to properly visualize your recordings. Our system is set up to show the recordings as the visitor sees it, so we hope that you raised the issue to our support team to help you sort it out. A lot has changed since you left your review, so we hope you have kept around to enjoy our improvements. If not, we'd love to see you back and experience Mouseflow again. Thank you again for your review and support! Swati M. Director of Business Development Information Technology and Services Used the software for: Less than 6 months ### "You can truly understand your users' experience" October 23, 2020 4.0 Mouseflow is a great addition to our current analytics stack. Thanks to it, we found out we were getting some false positives in product usage through watching session replays from our users. Pros You can use your data any way you want. You can filter session replays, heatmaps, funnels and forms through built-in or custom parameters. Their support is great and responsive. Cons Depending on your product and website, some additional set up may be required to get everything you need. However, the support team is knowledgeable and available to make things run smoothly for you. Review Source Response from Mouseflow November 11, 2020 Hello Swati, Thank you for sharing your Mouseflow review on Capterra. We appreciate your support! Similar Products Featured