Crazy Egg

Crazy Egg


4.5 / 5
28 reviews

Who Uses This Software?

Marketers, Designers, Product Owners


Average Ratings

28 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $29.00/month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
  • Support
    Business Hours

Vendor Details

  • Crazy Egg
  • www.crazyegg.com
  • United States

About Crazy Egg

Heatmaps, User Recordings & A/B Testing. Crazy Egg takes digital snapshots of your webpages and generates easy-to-understand reports that display your visitors click behavior. The Recordings feature gives you the power to virtually stand right beside people while they use your site. Crazy Egg A/B Testing is a tool which keeps it simple. No complicated set-up here, try experimenting with different headlines, sales copy, or product descriptions and quickly learn which idea converts the best.


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Crazy Egg Features

  • Behavioral Mapping
  • Dashboard
  • Dynamic Maps
  • Element Analytics
  • Embeddable Maps
  • For Sales
  • For Science
  • Radial Mapping
  • Territorial Mapping
  • Website Analytics

Crazy Egg Reviews Recently Reviewed!


Capterra-loader

Crazy Egg Shows Me What's Hot On My Website!

Feb 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about Crazy Egg is that it offers me clear information about how people use my sight. It's one thing to design a site based upon how you think people will use it or even how they use others like it. It's another thing all together to know exactly how they use it, so you can constantly improve it.

By giving me a heat map of my users' experiences, Crazy Egg makes it possible to see which elements of my site are working and which ones need improvement. At a glance, I can see which buttons get clicked the most, how far the average person scrolls down the page, and the order in which people read my content. That's valuable stuff!

Crazy Egg goes a step further, though. It provides recordings of real visits from people, so I can watch as they tour my site. This let's me see the traffic pattern that potential customers are taking around my pages. By looking at how visitors tour my site, I can begin to notice patterns in their behavior and make sure that I'm always delivering what they want where they want it.

As if all this wasn't enough, Crazy Egg also offers the ability to A/B Split test my pages. Now, there are lot of applications that will split test things, but I've not found one that does it as reliably and as thoroughly as Crazy Egg. The data it provides makes split testing quick and simple.

Cons: Honestly, there's not much to dislike with Crazy Egg. It's a specialized tool for a specific job which means that it will be one of many such tools in your tech stack. And even though it has affordable price points, it's still one more thing you have to pay for. that's just the way online marketing is moving these days. I use a full automation platform and I still have Crazy Egg, because my platform doesn't do what Crazy Egg does. Maybe one day there will be a platform that does everything, but for now I'll keep using Crazy Egg.

Overall: I get specific, measurable data about how my audience uses my website on a daily basis. I get recordings of real-time visits from customers. I get excellent split testing functionality with thorough analytics that I can use to tailor my content to my visitors.

Capterra-loader

A helpful tool but becoming buggy

Jun 21, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: CrazyEgg provides all kinds of helpful insights about the particular pages you decide to track. You can see how far users are scrolling down your page - which gets really interesting on mobile, because you can see how they scroll right past certain sections and focus on others, which can help you improve page layout. You can also see where people are clicking - including "non-clickable" elements, like images, so you then know you should link not just text but also an image. There's also a spreadsheet of everywhere people have clicked, so you can view the data however it's most comfortable to you.

You can track both publicly accessible pages and password-protected ones; you just have to install a browser extension to capture initial screenshots of protected pages.

Cons: Over the past year I've noticed bugs creeping in. I set up snapshots and they just remain in "pending" status. It's happened so many time I now have to create a calendar reminder to check back in 6-8 hours and make sure my snapshots have all started. Customer support has not been able to determine why this happens or provide any resolution.

The other downside is you only get data on the specific pages you track, and they've now added the ability to split out mobile vs. tablet vs. desktop, so if you want to see how visitors on different devices act differently, that will eat up 3 snapshots for every URL. Nice data to have, it's just very limited, so you have to plan out which pages you're going to track and rotate to really make headway on your site.

Overall: We've learned a lot about how our visitors interact with different pages on our website - they tend to click on every image even if it doesn't appear to link to anything, so we've learned to link more images than we used to. Mobile visitors tend to scroll a ton and just stop a few key places to skim, so we've learned to push that most important content higher up on the page so they don't have to scroll and skim so much.

Love it!

Jul 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like how everything works in Crazy Egg, I make snapshots of almost every page on our website on desktop and mobile, and this helps our developers and designers greatly. It has the ability to view the snapshots in heatmap, scrollmap, and confetti showing where users came from. It is super helpful and works smoothly. Totally recommend for all who are not using it yet, it's a treasure :)

Cons: I think I would love to have a feature to download all the snapshots when they are ready to my computer. Because I make screenshots and it's not very convenient.

Capterra-loader

Simple heat tracking made site usage easy to analyse

Mar 11, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: There are a variety of heatmaps that you can you to easily demonstrate website engagement and take away a quick overview of information.

Cons: It's difficult to pin down some dynamic content on pages. Sliders and hidden objects DO appear in the detailed heatmaps and tables of links, but it takes some work to understand what is being clicked on depending on the complexity of the website.

Overall: It was easy to work with non-technical colleagues to understand site engagement and work on practical redesigns.

With services like Google Analytics, you're looking at very dry (though useful) data. To discuss websites on a marketing and engagement level, and to assess "your message", it's great to collect real data overtime and instantly share with your colleagues.

Capterra-loader

Hands down the simplest tool for Conversion Rate Optimization

Jan 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Crazy egg is easy to install and very intuative to navigate and explore. I like it's simplicity. Its not one of these end all CRO or SEO tools, it focuses on user experience on a basic level. With that said, it's very valuable. I love the confetti view where I can see where my visitors are clicking and where I might be losing them. Their customer service is also top notch.

Cons: The heat map and confetti map seem very similar to me. I'm not sure if they are just different ways of displaying the same data or if they offer something unquie.

Overall: It helped me improve my conversion rates.

Capterra-loader

Good Marketing Tool

May 30, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: This tool really does help you optimize your website if you know how to use it. I am a pretty experienced marketer and I use Crazy Egg for many of the businesses I work with to make sure customers are clicking on the things that I need them to.

Cons: Crazy Egg is a good tool but the one bad thing about it is the fact that you cannot just put their snippet in your header and then see a heat map on any page on your site. It only lets you choose a specific number of pages that you can set up. If they kept the price low and allowed you to see a heat map on every page then it would be much much better.

It does what it's meant to do, and that's show how people interact with your site

Dec 28, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This is a fairly simple tool that does an incredibly important task - it shows you how people interact with your site. This includes how far down people are scrolling, where they're clicking, and where their mouse is going on the screen. In addition to heat maps, Crazy Egg also has a video recording tool so you can literally see, in real time, what people are doing on your site. If you have a sales page or an opt-in page, this can help you identify areas of improvement.

Cons: I don't really have any negative things to say about Crazy Egg. One thing that I have noticed, however, is that when you're using the video recording tool on a webpage that contains video, you cannot see the video being played. So if you have a sales page with a video sales letter on it, you cannot identify when people are leaving the page.

Overall: I was able to see exactly how people were interacting with my site.

Capterra-loader

Get your business growing with Crazyegg

Aug 21, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The simplicity of the software. Doesn't require rocket science to get used to it. Features such as heatmap a/b offered at a low cost would really help a startup take the next step in the right direction. The data from heat map is quite useful for decision making and analysis. Though there are a lot of software with greater functionality and integration. It is best to use this one for beginners

Cons: Nothing specific to the software but using A/b and not letting the same user view a variation for the test by all possible means expect device change would be a real AI work for this tool and differentiate from the rest

CrazyEgg helps us evaluate web traffic for public site and to determine marketing tests.

Jul 12, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the variance in views. It's not just heatmap software with the red to blue hues, it also shows confetti view - a breakdown of actual clicks on the page and where that traffic originated. You can see by a device, by a browser, by Adwords campaign, by country.... I'm partial to that view. Plus, it also shows you real-time visitors to your site.

Cons: I question some of the click reliability, as some "clicks" are likely people scrolling on the page, because so many of the clicks are in dead zones on the page. That can skew the numbers a bit, in my experience, so ultimately it's a tool to get a nice general sense, but it's not well designed for reporting accuracy.

Overall: We use it to evaluate page performance on our website and develop tests based on user intent and clicks. We use it for both PPC and SEO testing, and it's a regular tool for our marketing team.

Capterra-loader

The software to use when searching UX Design problems

Jul 11, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: If your website does not convert as it should, this is the software to use. You can take out the guessing from the equation using their charts, funnels and recordings of real people using your website.

The implementation was painless with just a javascrypt code, and all the dashboard is very intuitive.

Cons: Live customer session can be a bit unpractical, with some pages not being showed, they should work more on this, but the bottom line is great.

Great way to improve web content

Mar 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ever want to know what people are clicking on your site? Crazy egg is a great way to test your site and test different initiatives to see whats working. The heat map is awesome! It's been super helpful teaching us what we need to improve, remove, keep, etc.

Overall: Being able to utilize the CE heat map and see how our tests match with our analytical results is really fun. Its a great way for us to improve our website and we have been able to make a lot of positive and useful changes to our website based on learning what our customer flow is. It's easy to use and worth it!

Great product, has all though it has a lot more potential

Aug 22, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Simple heat mapping

Has the ability to export heat maps

Has a feature to add additional users to the project

Tracking code doesn't noticeably impact load time

Easy to use

Cons: It could be a bit cleaner on the system especially in the heat map pages

A WordPress plugin would be nice

Live tracking ( ability to track how long they were on the page for before clicking or exiting )

Overall: My overall experience with Crazy Egg has been great, they have definitely hit the nail on the head for heat mapping however there is a lot of room for improvement in other areas.

I have been using Crazy Egg for almost 3 years and haven't seen a huge amount of improvement.

Looking forward to seeing any future changes.

Nice heatmaps providing useful engagement data

Sep 22, 2015
4/5
Overall

4 / 5
Ease of Use

4 / 5
Customer Support

5 / 5
Value for Money

Comments: Crazy Egg is a very useful tool that allows you to get a better understanding of how your users are engaging with your website, offering much more than a standard Analytics package. You can easily find out where your users are clicking on your pages using heatmaps, with several designs to give you a great visual. Using this data I've been able to make informed decisions on where to place buttons/links to attract the most attention, as well as understanding which areas of the pages are getting the most attention. You can track up to 100 pages at a time (with a pro account). Plans start from $9 per month with a basic account, which is perfect for individuals with small websites, but large sites or agencies can choose the $19/$49 or $99 plan.

Pros: Great price plans covering all audiences (individuals to agencies) easy to use heatmaps with extra data to understand the number of clicks on each element of your page ability to track several pages across a number of domains (great if you run more than one website)

Cons: I was unable to create white label reports which is a shame

Capterra-loader

Provides nteresting insights about your website and it's users

Sep 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The data that you get is quite interesting and you can use it to tweak your pages. Easier to understand that Google Analytics. Visual results

Cons: Could be a bit easier to implement and use on the admin side.

Overall: I implemented this before we started a website redesign so that we could see what should stay and what shouldn't. I also used it on the new site and then tweaked our designs based on the info.

Capterra-loader

A great conversion optimization tool!

Mar 16, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: If you haven't used a tool like Crazy Egg in the past, you're about to be blown away. The data that you can get from this tool is crazy helpful and a little scary! You can use the heatmap data to adjust content, landing pages, conversion funnels, and so much more.

Cons: Price. It is more expensive than competing software tools (like Hotjar). I recommend that you compare the features and price before selecting one.

Does what we want it to to - much better heat maps than the free tools out there

Mar 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's very easy to take snapshots of your web pages and capture where users are clicking. I like the ability to have multiple views -- I prefer the confetti view for precision.

Cons: I wish Crazy Egg could capture precise menu clicks. We have a global nav that Crazy Egg can't read -- and instead, it looks like the clicks are occurring in our header.

Websites Need CrazyEgg

Mar 21, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Getting the insight into what people are actually doing on the site is outstanding. The recording feature is one of my favorite things to use since it shows you behavior of someone using the site.

Cons: There is a lot to get into with CrazyEgg, it can feel overwhelming at first to distill what data matters to you.

The platform allowed us to easily track customer activity on our website

Oct 06, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: -very easy to setup

-setup multiple websites

- nice visual heatmaps and clicks allowed us to see what elements on our website were most important

Cons: -would be good to give some suggestions about what the data actually means and give page optimization suggestions

-also sometimes the data seemed to be bit confusing

Reliable Heat Map Tools For Monitoring Web Behavior

Dec 23, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: CrazyEgg is well-known website heatmap that helped me improve a digital experience of our website properties.

Cons: Today, it does not offer is freemium version. Also, it would welcome to see new features that some of the other heatmap tools like Full Story offer. ( an approximate emotional sentiment of people behaviors etc..)

Crazy Egg

Sep 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Loved the listing abilities with this software. We sell products on this site.

Cons: Did not like the policy restrictions on Crazy Egg.

Overall: New experience, just started working with their software a few months ago.

Great Tool, But Expensive

Nov 13, 2017
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: We used to use Crazy Egg, but now we use Hotjar. In itself, Crazy Egg is great: easy to set up and it is exciting to see what users are doing on your website. But, the cost was a downfall for us (read more below)

Cons: We moved from Crazy Egg because of the price. Hotjar, a similar tool, has a free forever plan, which we loved. The next plan up is only a few bucks and you get 10,000 page views, but for any pages, which is unlike Crazy Egg which makes you select what pages you want to track. We also found that Crazy Egg was somewhat slow to allow data to be viewed.

Capterra-loader

One of the first on the market

May 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

Pros: This tool is one of the most reliable tracking tools on the web. It shows how users interact with your website, enabling you to improve your product and get better engagement.

Cons: It could have a free plan (like some time ago), but now you have to choose a paid plan and can test it for 30 days.

Sep 09, 2015
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

3 / 5
Value for Money

Super tool for heat mapping and user behavior intelligence

Mar 25, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: The data visualizations in their heat mapping are phenomenal and the click information is invaluable for making sound UI decisions.

Cons: The pricing is a bit higher than other available tools out there and some dynamic elements are not tracked properly.

Great to be able to see what users are interested in

Sep 20, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money

Pros: Crazy Egg is easy to install and makes it possible to find out what your website visitors are interested in. You can then redesign your page to help them find what they want easier.

Cons: The methodology is a little hard to understand. Are people looking/hovering in a particular area because they like it -- or because it's more prominent. You have to be careful what you do with the data.

Heatmap feature is great! Their other tools are average

Mar 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like how I can easily create snapshots and measure the user's behavior. This allows us to be experimental and make decisions based on hard data.

The Best one to tell me every moment of my users on site

Apr 14, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I think they have a habit of introducing Amazing Features every now and then which adds 5 stars to their product.

Cons: It is a bit expensive. that's what I have felt when i used it but to be honest there the tool is just amazing.

Overall: Amazing website heatmap tool!

Apr 06, 2018
4/5
Overall