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better software since 1999
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Crazy Egg is a website optimization tool designed to help small businesses, eCommerce companies, digital agencies, and educational institutions analyze visitor's behavior across email and ad campaigns. The platform enables teams to investigate buyers' journeys, identify various audience segments present across the webpages, and recognize issues such as confusing navigation or form glitches. Using the A/B testing tool, administrators can set up specific goals to test webpages.
Provider
Crazy Egg
Located In
United States
Foundation
2006
Open API
No
Deployment
Cloud, SaaS, Web-Based
Training
Documentation, Live Online, Webinars, Videos
Support
Knowledge Base, FAQs/Forum, Email/Help Desk, Chat, Phone Support
Designed for marketing and product teams, a web analytics solution that offers heatmaps, confetti snapshots, user recordings, A/B test results, engagement analysis, and more.
Content Source: Crazy Egg
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Crazy Egg Reviews
Pros
I only used the free trial for my partner's website but we both were satisfied so it is overall a great experience. I will definitely recommend this platform to my colleagues.
I love getting rid of the guesswork for our website. No opinions – straight data, awesome to investigate after the launch of a new product or website updates – awesome A/B testing.
Great software and price - helps you uncover how to improve your website.
This tool is one of the most reliable tracking tools on the web. It shows how users interact with your website, enabling you to improve your product and get better engagement.
Cons
I didn't find any significant flaws. It is the most complete product on the market.
It's really annoying that when you sign up they automatically put you on a yearly subscription, instead of a monthly subscription, and they don't make that clear.
The software to use when searching UX Design problems.
I was unable to create white label reports which is a shame.
"Hands down the simplest tool for Conversion Rate Optimization"
Overall: It helped me improve my conversion rates.
Pros: Crazy egg is easy to install and very intuative to navigate and explore. I like it's simplicity. Its not one of these end all CRO or SEO tools, it focuses on user experience on a basic level. With that said, it's very valuable. I love the confetti view where I can see where my visitors are clicking and where I might be losing them. Their customer service is also top notch.
Cons: The heat map and confetti map seem very similar to me. I'm not sure if they are just different ways of displaying the same data or if they offer something unquie.
"Good Marketing Tool"
Pros: This tool really does help you optimize your website if you know how to use it. I am a pretty experienced marketer and I use Crazy Egg for many of the businesses I work with to make sure customers are clicking on the things that I need them to.
Cons: Crazy Egg is a good tool but the one bad thing about it is the fact that you cannot just put their snippet in your header and then see a heat map on any page on your site. It only lets you choose a specific number of pages that you can set up. If they kept the price low and allowed you to see a heat map on every page then it would be much much better.
"Predatory practices"
Pros: Heatmaps, and screen recordings that allow some analysis
Cons: They put you on a trial and have designed the UI deliberately to hide that you'll immediately be paying for the annual plan as much as possible (/mo is in bold, *billed annually is written small down below), they don't notify you when your trial is about to end and if you try to cancel your trial as soon as you sign up they'll end your trial as well. Won't let you end it preemptively to avoid auto subscription!
Vendor Response
"A great conversion optimization tool!"
Pros: If you haven't used a tool like Crazy Egg in the past, you're about to be blown away. The data that you can get from this tool is crazy helpful and a little scary! You can use the heatmap data to adjust content, landing pages, conversion funnels, and so much more.
Cons: Price. It is more expensive than competing software tools (like Hotjar). I recommend that you compare the features and price before selecting one.
Vendor Response
"The software to use when searching UX Design problems"
Pros: If your website does not convert as it should, this is the software to use. You can take out the guessing from the equation using their charts, funnels and recordings of real people using your website. The implementation was painless with just a javascrypt code, and all the dashboard is very intuitive.
Cons: Live customer session can be a bit unpractical, with some pages not being showed, they should work more on this, but the bottom line is great.
Vendor Response
