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Crazy Egg

Crazy Egg

4.4 (85)
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What is Crazy Egg?

Crazy Egg is a website optimization tool designed to help small businesses, eCommerce companies, digital agencies, and educational institutions analyze visitor's behavior across email and ad campaigns. The platform enables teams to investigate buyers' journeys, identify various audience segments present across the webpages, and recognize issues such as confusing navigation or form glitches. Using the A/B testing tool, administrators can set up specific goals to test webpages.

Do you work for Crazy Egg?Manage this profile page

Crazy Egg Integrations

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How much is Crazy Egg?

Starting From:
$24 Per Month
Pricing Model: Flat Rate
  • Yes, has free trial
  • No free version
Pricing Details (Provided by Vendor):
Crazy Egg offers a 30-day free trial for new users, after which the software is available across 5 pricing tiers, details of which are outlined below – Basic – $24/month Standard – $49/month Plus – $99/month Pro – $249/month Enterprise – Please contact Crazy Egg for pricing details. All plans are billed annually.

Crazy Egg Features

What solutions does Crazy Egg provide?

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Crazy Egg Reviews

Showing 5 of 85 reviews
Overall
4.4
Ease of Use
4.5
Customer Service
4.1

Pros

  • I only used the free trial for my partner's website but we both were satisfied so it is overall a great experience. I will definitely recommend this platform to my colleagues.

  • I love getting rid of the guesswork for our website. No opinions – straight data, awesome to investigate after the launch of a new product or website updates – awesome A/B testing.

  • Great software and price - helps you uncover how to improve your website.

  • This tool is one of the most reliable tracking tools on the web. It shows how users interact with your website, enabling you to improve your product and get better engagement.

Cons

  • I didn't find any significant flaws. It is the most complete product on the market.

  • It's really annoying that when you sign up they automatically put you on a yearly subscription, instead of a monthly subscription, and they don't make that clear.

  • The software to use when searching UX Design problems.

  • I was unable to create white label reports which is a shame.

Most Helpful Reviews for Crazy Egg

Talmage E. avatar
Talmage E.
Digital Marketing Strategist
Human Resources, 1,001-5,000 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
January 10, 2018

"Hands down the simplest tool for Conversion Rate Optimization"

Overall: It helped me improve my conversion rates.

Pros: Crazy egg is easy to install and very intuative to navigate and explore. I like it's simplicity. Its not one of these end all CRO or SEO tools, it focuses on user experience on a basic level. With that said, it's very valuable. I love the confetti view where I can see where my visitors are clicking and where I might be losing them. Their customer service is also top notch.

Cons: The heat map and confetti map seem very similar to me. I'm not sure if they are just different ways of displaying the same data or if they offer something unquie.

Jason B. avatar
Jason B.
Manager of Paid Search
Retail, 10,001+ employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
3.0
Value for Money
3.0
Reviewer Source
Source: Capterra
May 30, 2018

"Good Marketing Tool"

Pros: This tool really does help you optimize your website if you know how to use it. I am a pretty experienced marketer and I use Crazy Egg for many of the businesses I work with to make sure customers are clicking on the things that I need them to.

Cons: Crazy Egg is a good tool but the one bad thing about it is the fact that you cannot just put their snippet in your header and then see a heat map on any page on your site. It only lets you choose a specific number of pages that you can set up. If they kept the price low and allowed you to see a heat map on every page then it would be much much better.

Ata K.
SEO
Apparel & Fashion, 51-200 employees
Used the software for: I used a free trial
Overall Rating
1.0
Ease of Use
1.0
Customer Service
1.0
Features
3.0
Value for Money
1.0
Reviewer Source
Source: Capterra
December 24, 2023

"Predatory practices"

Pros: Heatmaps, and screen recordings that allow some analysis

Cons: They put you on a trial and have designed the UI deliberately to hide that you'll immediately be paying for the annual plan as much as possible (/mo is in bold, *billed annually is written small down below), they don't notify you when your trial is about to end and if you try to cancel your trial as soon as you sign up they'll end your trial as well. Won't let you end it preemptively to avoid auto subscription!

Vendor Response

By Crazy Egg on January 10, 2024
Firstly, we would like to express our gratitude for your business and appreciate the time you took to share your concerns in the review. Upon reviewing your case, we realized there might have been a misunderstanding regarding our billing process. We understand that you asked for monthly billing, and we quickly adjusted your preference by placing you on our monthly subscription plan. Furthermore, we have processed a refund for any difference in charges, aiming to ensure complete customer satisfaction. We genuinely apologize if there was any confusion during the trial period. Our intention is to provide a transparent and user-friendly experience. We want to assure you that customer satisfaction is our top priority. Also, we know that you initially appreciated us for addressing your concerns and agreed to remove the review because of the misunderstanding. Unfortunately, the review is still pending, and and we would appreciate any help you can provide in resolving this matter.
Chris C. avatar
Chris C.
Director of Operations
Marketing and Advertising, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
4.0
Customer Service
4.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
March 16, 2018

"A great conversion optimization tool!"

Pros: If you haven't used a tool like Crazy Egg in the past, you're about to be blown away. The data that you can get from this tool is crazy helpful and a little scary! You can use the heatmap data to adjust content, landing pages, conversion funnels, and so much more.

Cons: Price. It is more expensive than competing software tools (like Hotjar). I recommend that you compare the features and price before selecting one.

Vendor Response

By Crazy Egg on January 18, 2019
Hi Chris, Thanks for your feedback. I appreciated all the details and thank you for your feedback on pricing. We pride ourselves on being the first and the most accessible and approachable -- but also, the most cost effective. I'd love to understand why you believe Crazy Egg is more expensive than our competitors (there are some differences on how folks in our peer group sample and communicate what they're actually capturing and tracking for you). If you're interested in discussing, we'd love to learn more (no pressure outside of learning your POV). I've shared my contact information with you if you're up for it. Thanks again!
Jack C. avatar
Jack C.
IT Manager
Graphic Design
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 11, 2018

"The software to use when searching UX Design problems"

Pros: If your website does not convert as it should, this is the software to use. You can take out the guessing from the equation using their charts, funnels and recordings of real people using your website. The implementation was painless with just a javascrypt code, and all the dashboard is very intuitive.

Cons: Live customer session can be a bit unpractical, with some pages not being showed, they should work more on this, but the bottom line is great.

Vendor Response

By Crazy Egg on January 18, 2019
Thank you Jack! We really appreciate the feedback. Your feedback on "Live Customer Session" is something we're working on. If you're open to discussing this more, I've sent you my contact information. We love working with the people who use Crazy Egg to improve the experience. Thanks for your note here.