--- title: "Crazy Egg Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Crazy Egg the right Heatmap solution for you? Explore 87 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/163520/Crazy-Egg/reviews/" page_type: "reviews" language: "en" --- Crazy Egg 4.4 (87) [View alternatives](https://www.capterra.com/p/163520/Crazy-Egg/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of Crazy Egg Ease of use 4.5 Customer Service 4.1 ## Pros and Cons in Reviews Ahmed Samy E Digital Marketing ConsultantMarketing and Advertising, 2 - 10 employeesUsed the software for: Less than 6 months. “Crazy eggs helped me test the elements of the above fold area in my first website via heatmaps and click maps, Its features were very intuitive and didn't required any technical skills.“ November 13, 2022 MB Mike B AB TesterComputer Software, 11 - 50 employeesUsed the software for: 6-12 months. “They also refuse to provide any refunds when you pay for a year and their product doesn't perform its primary function in any usable way.“ September 24, 2024 Luke K. M FounderOnline Media, Self-employedUsed the software for: I used a free trial. “Very responsive and helpful customer service.“ February 9, 2025 Samuel P Operations Content LeadMedia Production, 11 - 50 employeesUsed the software for: Less than 6 months. “We found it to be a little more clunky to use than its main competitor.“ August 18, 2026 Rk Rezaul k Data Analyst Research, 201 - 500 employeesUsed the software for: 1-2 years. “Only a select few solutions, including Crazy Egg, offer us such interactive online analytics.“ October 26, 2022 RC Ripon C IT ExecutiveEducation Management, 501 - 1,000 employeesUsed the software for: 6-12 months. “Crazy Egg’s reporting capabilities are quite limited.“ May 19, 2023 AT Atour T AnalystResearch, 51 - 200 employeesUsed the software for: 1-2 years. “A/B testing can be done easily and as a analyst I found this software suitable for our website.“ November 2, 2022 RC Ripon C IT ExecutiveEducation Management, 501 - 1,000 employeesUsed the software for: 6-12 months. “Crazy Egg does not support mobile devices.“ May 19, 2023 ## Showing most helpful reviews Showing 1-25 of 87 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Joshua T. Digital Marketing Specialist Internet Used the software for: 1-2 years ### "Crazy Egg nails user experiance" May 4, 2019 5.0 Every time we sign a new client we recommend crazy egg as an option, and every time a client uses it we almost always end up use the user data to suggest changes that helps improve the conversion rates on the site. Pros The level of information you get from this software is insane. Being able to tell if users are clicking on something expecting a link has made a huge difference in how we design and review websites. That alone has helped us create a better funnel to get users to convert. Cons There really wasn't much I didn't like about the software, I felt the customer service was a little slow at times. Other than that this is a really great piece of software to help improve the overall experience on your site. Alternatives considered [Lucky Orange](https://www.capterra.com/p/150695/Lucky-Orange/) Reason for choosing Crazy Egg The data and overall layout was more intuitive Review Source RC Ripon C. IT Executive Education Management Used the software for: 6-12 months ### "Easy to use and excellent Data Visualization facilities " May 19, 2023 5.0 Crazy Egg is one of the most affordable heat mapping tools on the market. It is priced according to the number of page views and the features included with each plan. Pros Crazy Egg is incredibly easy to use and does not require any coding skills to set up. It is a simple plugin that can be installed in minutes.One of the main advantages of Crazy Egg is its data visualization capabilities. It’s easy to quickly see which parts of a page are getting the most attention and which are being ignored.Crazy Egg allows me to split test our pages to see which ones are performing better. This is great for optimizing our website and improving conversions. Cons While Crazy Egg is great for data visualization and split testing, it does not offer any other features. It is not a comprehensive analytics tool and does not offer any other features such as A/B testing.Crazy Egg’s reporting capabilities are quite limited. It does not offer any way to customize reports or to drill down into the data.Crazy Egg does not support mobile devices. This means that you will not be able to track visitors who are using smartphones or tablets. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Reason for choosing Crazy Egg Crazy Egg’s heat maps allow me to quickly see how visitors interact with our page. This gives me a good idea of which parts of the page are working and which need improvement. Switched from [FigPii](https://www.capterra.com/p/199975/FigPii/) pricing Review Source Response from Crazy Egg May 22, 2023 Hello, and thank you for your review and feedback. I apologize for any confusion; your statement has outdated and incorrect information. Crazy Egg is a comprehensive analytics tool that offers several features beyond data visualization and split testing. While Crazy Egg is known for its heatmaps and A/B testing capabilities, it also provides other functionalities for all device types: 1. Heatmaps (Snapshots as we call them): Crazy Egg allows you to create heatmaps that visualize user behavior on your website. These heatmaps show where users click, scroll, and engage most. We offer seven reports, allowing you to look at your data from different perspectives. 2. A/B Testing: Crazy Egg does offer A/B testing functionality, allowing you to compare different versions of your web pages and measure their performance to optimize conversions. We are excited about some new upcoming additions to this already powerful feature. 3. Session Recording (Video Recordings, as we call them): With session recording, Crazy Egg allows you to record and replay individual user sessions, giving you insights into how visitors interact with your website. 4. User Behavior Tracking: Crazy Egg provides tracking features to monitor user behavior, including click tracking, scroll tracking, and mouse movement tracking. Errors Tracking and Traffic Analysis are powerful features in this area. 5. Conversion Funnels: Crazy Egg enables you to set up conversion funnels to track and analyze users' steps on your website leading up to a conversion or specific goal. 6. Surveys and Visitor Feedback. I recommend visiting the Crazy Egg website or contacting customer support for the most up-to-date and accurate information on our features, reporting, and mobile device compatibility. VR Verified Reviewer Operations Content Lead Media Production Used the software for: Less than 6 months ### "Great heatmapping solution" August 18, 2026 3.0 Still useful despite its warts. We tested this alongside hotjar and found that the data it could record was pretty reliable. Pros Great at tracking user activity in and about your site. We used it for heat mapping and for session recordings. Cons It's a little antiquated comapred to tools like Hotjar. We found it to be a little more clunky to use than its main competitor. Review Source RK Rezaul K. Data Analyst Research Used the software for: 1-2 years ### "We are able to enhanced the user experience on our website using it. " October 26, 2022 5.0 Only a select few solutions, including Crazy Egg, offer us such interactive online analytics. As a data analyst I am satisfied with its service for our firm. Pros It continuously assists in adjusting our website to the needs of the users. This aids in accelerating our efforts to grow our business.We can use it to change or remove the website's least-used pages. Consequently, the constraints that prevent our development are removed. Based on what users clicked on the website, it produces heatmaps. I find that having a visual depiction of the user's activities is helpful.It creates a scroll map that measures how far users scroll across pages and when they get disinterested in the information. To track a website's activity, it generates Confetti and Overlay. Cons Pricing package may be customized into different plan.Heatmap visualizations may be upgraded. In case of taking snapshots, some feature may be more updated. Alternatives considered [FigPii](https://www.capterra.com/p/199975/FigPii/) Review Source AM Andrew M. Marketing Technologist Computer Software Used the software for: 1-2 years ### "Great product but better for the price for a small-mid sized business" March 17, 2020 4.0 Bottom line Crazy Egg allows you to make informed decisions to increase conversion and enhance the user experience on your website. If there were no other similar products I would have no issue continuing to use Crazy Egg even with the cons of the product. Pros Crazy Egg does what it needs to, deliver valuable insights through various features to make informed decisions to increase conversion and user experience on your website. Crazy Egg was the first paid product I used for heat mapping, scroll, click data etc. It served me well and is a must have tool in the marketing tech stack. Cons I didn't like to have to set up the pages to track in Crazy Egg vs. other products that allowed you to look at any page without setting them up. As a small-mid sized business budget also became a reason for switching away from Crazy Egg with other competitive products that delivered the same or better experience at less cost as we scaled. I would still use Crazy Egg in a heart beat but have moved on for competitive products. Alternatives considered [Lucky Orange](https://www.capterra.com/p/150695/Lucky-Orange/) Reason for choosing Crazy Egg Initially we picked Crazy Egg as a market leader in this area and the fact it was owned by \[SENSITIVE CONTENT HIDDEN\]. The product delivers on what you would expect. I have since moved on to Lucky Orange and Hotjar as a better fit for my needs. Review Source VR Verified Reviewer Owner Marketing and Advertising Used the software for: 6-12 months ### "Premium Heatmapping and A/B Testing" May 6, 2020 4.0 Pros Excellent heatmapping and A/B testing. When benchmarked against Hotjar & Optimizely, Crazy Egg won out. Cons Hotjar offers a free plan with nearly all the features of the Crazy Egg basic plan for nearly $300/year. Also, it would be nice if Crazy Egg billed monthly, vs annually - as all our revenue and client billings come in month-to-month. We would even pay 10% more for monthly billing, vs annual pre-pay. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Reason for choosing Crazy Egg We use Hotjar for our smaller clients on the free plan, but with our medium size clients we use Crazy Egg. Crazy Egg's heatmaps seem to be more accurate than the competition, and their A/B testing tool is excellent. If you have budget for $1,188, go with the Plus plan as the 1,000 recordings per month is very useful, especially when we aggregate the data for our clients. Review Source Response from Crazy Egg May 7, 2020 Hi, Thanks for taking the time to leave a review. Really great to hear that our heatmapping and A/B Testing is able to help out! As for billing, we're flexible and happy to see what we can do to accommodate your needs. Feel free to shoot our customer support team an email. Thank you! VR Verified Reviewer Founder Online Media Used the software for: I used a free trial ### "Great Customer Service" February 9, 2025 5.0 I left my subscription run over and they refunded on request. Pros Very responsive and helpful customer service. Everything was cleared up in 3 days. Cons "I see you have data that could be very beneficial to you and your company. We wouldn't want you to lose this valuable information." This is what they said before offering a monthly instead of a yearly plan. Let's not pretend that you care about my data and you don't want to just keep me on as a customer. But I get it, it's probably a sales template. Review Source Greg D. Owner Used the software for: Less than 6 months ### "Crazy Egg Shows Me What's Hot On My Website!" February 8, 2018 5.0 I get specific, measurable data about how my audience uses my website on a daily basis. I get recordings of real-time visits from customers. I get excellent split testing functionality with thorough analytics that I can use to tailor my content to my visitors. Pros What I like most about Crazy Egg is that it offers me clear information about how people use my sight. It's one thing to design a site based upon how you think people will use it or even how they use others like it. It's another thing all together to know exactly how they use it, so you can constantly improve it. By giving me a heat map of my users' experiences, Crazy Egg makes it possible to see which elements of my site are working and which ones need improvement. At a glance, I can see which buttons get clicked the most, how far the average person scrolls down the page, and the order in which people read my content. That's valuable stuff! Crazy Egg goes a step further, though. It provides recordings of real visits from people, so I can watch as they tour my site. This let's me see the traffic pattern that potential customers are taking around my pages. By looking at how visitors tour my site, I can begin to notice patterns in their behavior and make sure that I'm always delivering what they want where they want it. As if all this wasn't enough, Crazy Egg also offers the ability to A/B Split test my pages. Now, there are lot of applications that will split test things, but I've not found one that does it as reliably and as thoroughly as Crazy Egg. The data it provides makes split testing quick and simple. Cons Honestly, there's not much to dislike with Crazy Egg. It's a specialized tool for a specific job which means that it will be one of many such tools in your tech stack. And even though it has affordable price points, it's still one more thing you have to pay for. that's just the way online marketing is moving these days. I use a full automation platform and I still have Crazy Egg, because my platform doesn't do what Crazy Egg does. Maybe one day there will be a platform that does everything, but for now I'll keep using Crazy Egg. Review Source Elaine S. Web Developer and User Interface Specialist Higher Education Used the software for: 1-2 years ### "A helpful tool but becoming buggy" June 21, 2018 4.0 We've learned a lot about how our visitors interact with different pages on our website - they tend to click on every image even if it doesn't appear to link to anything, so we've learned to link more images than we used to. Mobile visitors tend to scroll a ton and just stop a few key places to skim, so we've learned to push that most important content higher up on the page so they don't have to scroll and skim so much. Pros CrazyEgg provides all kinds of helpful insights about the particular pages you decide to track. You can see how far users are scrolling down your page - which gets really interesting on mobile, because you can see how they scroll right past certain sections and focus on others, which can help you improve page layout. You can also see where people are clicking - including "non-clickable" elements, like images, so you then know you should link not just text but also an image. There's also a spreadsheet of everywhere people have clicked, so you can view the data however it's most comfortable to you. You can track both publicly accessible pages and password-protected ones; you just have to install a browser extension to capture initial screenshots of protected pages. Cons Over the past year I've noticed bugs creeping in. I set up snapshots and they just remain in "pending" status. It's happened so many time I now have to create a calendar reminder to check back in 6-8 hours and make sure my snapshots have all started. Customer support has not been able to determine why this happens or provide any resolution. The other downside is you only get data on the specific pages you track, and they've now added the ability to split out mobile vs. tablet vs. desktop, so if you want to see how visitors on different devices act differently, that will eat up 3 snapshots for every URL. Nice data to have, it's just very limited, so you have to plan out which pages you're going to track and rotate to really make headway on your site. Review Source John R. IT Manager Education Management Used the software for: 2+ years ### "Simple heat tracking made site usage easy to analyse" March 11, 2018 4.0 It was easy to work with non-technical colleagues to understand site engagement and work on practical redesigns. With services like Google Analytics, you're looking at very dry (though useful) data. To discuss websites on a marketing and engagement level, and to assess "your message", it's great to collect real data overtime and instantly share with your colleagues. Pros There are a variety of heatmaps that you can you to easily demonstrate website engagement and take away a quick overview of information. Cons It's difficult to pin down some dynamic content on pages. Sliders and hidden objects DO appear in the detailed heatmaps and tables of links, but it takes some work to understand what is being clicked on depending on the complexity of the website. Review Source AT Atour T. Analyst Research Used the software for: 1-2 years ### "one of the best tool for A/B testing for our website" November 2, 2022 5.0 It is very useful for finding the In page analytics .Snapshots can be taken easily also. Pros It is very easy to set up and easy to understand this platform. I found that heatmap features is excellent of this platform. A/B testing can be done easily and as a analyst I found this software suitable for our website.It is very much helpful increasing conversion rate for our website. Cons session recording may be introduced which will bring this tool in a another dimension.Snapshot taking feature may be upgraded.funnel analysis may be added. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Switched from [Howuku](https://www.capterra.com/p/186112/Howuku/) Allow limited number of team members Review Source VR Verified Reviewer Marketing Manager Real Estate Used the software for: 1-2 years ### "Love it!" July 4, 2018 5.0 Pros I really like how everything works in Crazy Egg, I make snapshots of almost every page on our website on desktop and mobile, and this helps our developers and designers greatly. It has the ability to view the snapshots in heatmap, scrollmap, and confetti showing where users came from. It is super helpful and works smoothly. Totally recommend for all who are not using it yet, it's a treasure :) Cons I think I would love to have a feature to download all the snapshots when they are ready to my computer. Because I make screenshots and it's not very convenient. Review Source DG Dan G. Co-Owner Construction Used the software for: Less than 6 months ### "Next level customer care" April 8, 2021 5.0 The customer service is NEXT LEVEL. I was having difficulty installing Crazy Egg on my Wix site and in less than an hour after submitting my ticket, I was given the opportunity to do a Zoom video conference to have the problem fixed. There are also a TON of resources on the Crazy Egg website to help you understand the software, what to look for, and best practices from other users and businesses to help you along. Pros I have had experience using Crazy Egg with multiple companies, including my own. It is such a valuable and vital tool when you rely on web based customer quotes, service and lead generation. The ability to see how your customers are viewing and maneuvering your website is a game changer. Cons The installation, while not super complicated, can give some independent users with less computer skills a little bit of a challenge. Crazy Egg will also not give you answers, only information, so don't expect this to tell you what to change. Review Source Response from Crazy Egg April 16, 2021 Hi Dan, thanks for taking the time to write the review. We try to make the installation as simple as possible (single javascript) but also our support team would be delighted to help out if anyone needs help around this. Moreover, we also offer professional services from our Crazy Egg experts around interpreting the data and insights from Crazy Egg. VR Verified Reviewer SEO Executive Internet Used the software for: 1-2 years ### "Amazing heat map tool" February 20, 2019 5.0 Great tool to identify painpoints of the UX of a website. Used it for testing Pros Very easy to use! Insights are easy to read and understand. Great visual reports. Very useful in daily management of websites’ ux Cons Sometimes when downloading several reports at the same time not all of them were downloded Review Source Response from Crazy Egg February 20, 2019 Thank you for the kind response and for your commitment to our product. We have some exciting new things in the works and I've sent you a message directly to see if you'd be interested in learning more about what we're working on and sharing your experience so we can keep getting better. VR Verified Reviewer Team leader sales Computer Software Used the software for: I used a free trial ### "Great for optimising your site / landing pages " May 20, 2022 4.0 Pros We've ran a test using crazy egg and one of the best things in crazy egg by far (as opposed to GA) is the heatmap. not only it gave us some insights on how visitors are using your site or landing pages, but it also helped us optimise the UI to get the maximum out of our offer. Cons 1) pricing can be cheaper for what it does. 2) it's lacking some of the bells and whistles that other analytics tools have and can't be as a stand-alone (rather a complementary tool to your analytics) 3) it's really time consuming. Review Source GV George V. Founder Computer Software Used the software for: Less than 6 months ### "Great tool, others are better priced. " July 28, 2022 5.0 Pros Great tool feature wise but I switched to lucky orange because of it’s very very well priced basic plan. Cons There’s nothing wrong with crazy egg. This is a great tool to use. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/)[Lucky Orange](https://www.capterra.com/p/150695/Lucky-Orange/) Review Source VR Verified Reviewer Conversion Strategist Marketing and Advertising Used the software for: 2+ years ### "Great software and price - helps you uncover how to improve your website" May 31, 2019 5.0 Overall, this is essential software for anyone taking the UX of their website seriously. If you want to provide great experiences for your online customers then Crazy Egg will help you uncover exactly where to do this on your website. You'll learn what areas need to change or be removed, and what areas/elements are working well. Pros The heatmap (snapshots) feature. The heatmap shows where users lose interest in a page and drop off. The clickmaps show when users click elements that aren't clickable, or when they don't click elements you want them to click. These features have enabled a data-led approach to refining client web-pages and improving their performance. Cons There really isn't anything I dislike about this software. It's powerful and priced fairly. Customer Support was also very responsive. Review Source AN Amit N. Growth Manager Internet Used the software for: 6-12 months ### "Affordable software for heatmaps and A/B testing for small businesses." November 7, 2020 4.0 Overall I liked it, super simple to install and use. Good value for money. Pros I liked the simplicity of installation and use. Cons I didn't like that there is no free version of the software. Sometimes the 30 day trial is just not enough to evaluate appropriately. Also, if you need complicated A/B testing functionalities, you won't find them here. Review Source SR Stephanie R. VP Content Internet Used the software for: 2+ years ### "CrazyEgg helps us evaluate web traffic for public site and to determine marketing tests." July 12, 2017 4.0 We use it to evaluate page performance on our website and develop tests based on user intent and clicks. We use it for both PPC and SEO testing, and it's a regular tool for our marketing team. Pros I like the variance in views. It's not just heatmap software with the red to blue hues, it also shows confetti view - a breakdown of actual clicks on the page and where that traffic originated. You can see by a device, by a browser, by Adwords campaign, by country.... I'm partial to that view. Plus, it also shows you real-time visitors to your site. Cons I question some of the click reliability, as some "clicks" are likely people scrolling on the page, because so many of the clicks are in dead zones on the page. That can skew the numbers a bit, in my experience, so ultimately it's a tool to get a nice general sense, but it's not well designed for reporting accuracy. Review Source MC Micah C. Owner Marketing and Advertising Used the software for: 2+ years ### "Heat Mapping for Smaller Sites" April 10, 2020 4.0 Pros Compared to some of the options for heat mapping, Crazy Egg is considerably more affordable. They do a good job of displaying the data captured as the heat map is running and making it easy to understand. Cons It seems to be designed for sites with less then 100k visits/mo, so if you have a bigger site or traffic you may want to consider another option. Review Source Response from Crazy Egg April 14, 2020 Hi Micah, Thanks for taking the time to write this review. With over 300,000 websites currently leveraging Crazy Egg, we work with clients of all sizes across all verticals. Our solution is built to scale and is a great fit for high traffic websites. OS Orsolya S. Online Marketing Manager Online Media Used the software for: I used a free trial ### "Heatmaps with a twist" November 21, 2019 4.0 I only used the free trial for my partner's website but we both were satisfied so it is overall a great experience. I will definitely recommend this platform to my colleagues. Pros It was easy to get started, the integration wasn't too hard either. I like the design and functionality. It's really easy to just use A/B testing for different website texts/article headlines. The offered 30 day trial period is sufficient enough to make a decision about continuing. Cons I so far haven't experienced downsides to this platform but maybe it's a bit pricey for a user who has a lot of pageviews on their website. It's great for websites with less traffic. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Review Source VR Verified Reviewer Channel Sales & Senior Customer Service Rep Retail Used the software for: Less than 6 months ### "Crazy Egg" September 19, 2018 5.0 New experience, just started working with their software a few months ago. Pros Loved the listing abilities with this software. We sell products on this site. Cons Did not like the policy restrictions on Crazy Egg. Review Source Response from Crazy Egg January 9, 2019 Thanks for the feedback. I'd love to understand more about your concerns with policy restrictions (so we can address them for you!) I've shared my email with you or in this response, or you can always contact our Success team (help@crazyegg.com). We're always here to listen and learn. DG Damien G. Managing Director Telecommunications Used the software for: 1-2 years ### "Great product that helps conversion and allows us to make high impact changes to our website " May 5, 2021 5.0 As a start up business with a large majority of sales done online it is key that we understood what our visitors are doing on our site. Crazy Egg gives us data to help make decisions both for our business overall as well as for our website. We have made several changes to our site based on Crazy Egg data (and advice from Crazy Egg support) that has resulted in increased conversions on our site. Pros Easy to use Great reports with meaningful data A/B split testing Cons None from our experience so far. We have found all aspects of our experience to be positive. Reason for choosing Crazy Egg Better reporting and the a/b split testing function Review Source MD Mark D. Manager Retail Used the software for: Less than 6 months ### "Improved Our Website Immensely" March 14, 2019 4.0 Pros I love being able to see the visual maps of where our customers are going, clicking, and spending time. It's extremely helpful to know what information is relevant and what can and should be changed to make way for something more useful that will potentially make us more money. Cons Sometimes I am given information that I'm not sure what to do with. Not necessarily irrelevant but maybe undecipherable without aid. Review Source Response from Crazy Egg April 9, 2019 Thank you for your feedback. I am sharing my information with you here to help you get the most of your investment in Crazy Egg. I'd be happy to chat for a bit about the data you're seeing, your goals, and how I'd use what we've uncovered for you to help you achieve your goals. VR Verified Reviewer Marketing Manager Real Estate Used the software for: 2+ years ### "Really helpful tool for your website" December 13, 2018 5.0 Pros Crazy Egg is a very helpful tool for your website. It shows a lot of great stuff, like what spot is the most popular or whether people click on your buttons or not. Cons Sometimes it can be glitchy, but that is okay as long as the product is live and constantly is being updated. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.