--- title: "Page 3 | Crazy Egg Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 3 - Is Crazy Egg the right Heatmap solution for you? Explore 87 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/163520/Crazy-Egg/reviews/?page=3" page_type: "reviews" language: "en" publication_date: "2026-09-28" --- Crazy Egg 4.4 (87) [View alternatives](https://www.capterra.com/p/163520/Crazy-Egg/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Page 3 - Reviews of Crazy Egg ## Showing most helpful reviews Showing 51-75 of 87 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SEO Director Used the software for: 1-3 years ### "See how users interact with your site!" January 25, 2019 5.0 Really helped us to optimize several websites with real data and iron out a few issues we were seeing with the consumer funnel. Pros Crazy Egg is great for analyzing how new websites perform with live users actually using it. It was also great for giving us ideas on how to improve existing sites. Cons Time consuming, hours and hours of recordings to watch and annotate. Review Source Gabriel C. Web Developer Used the software for: Less than 1 year ### "Love Crazy Egg" April 20, 2020 5.0 The main achievement is vizualization, easy see what works and what does not Pros I was able to see what was working on our lead generation pages and what did not work. Everything worked great from funnels to heat maps, the most that I used Cons I feeled it wased a little expensive, but well worth it, depending on your budget to acquire new customers. Review Source Sarah B. Digital Analytics Manager Used the software for: 3-5 years ### "Crazyegg Heatmaps are Okay - their Recordings option holds more value" January 15, 2019 4.0 Pros +Easy to set up (just dropping a tag on the site or pages you want) +Easy to run heatmaps, scroll maps, confetti maps, and automate the reports (takes 2 minutes) +Easy to filter out internal traffic (set at the Crazyegg account level) Cons Heatmaps and scroll maps are only mildly useful for how users interact with your website. Crazyegg's Recordings feature is more useful in viewing how users navigate the site but this is an extra cost. It would be helpful if they offered additional information such as trends. Eg, month-over-month % of traffic clicking X button change. Review Source Response from Crazy Egg January 15, 2019 Hi Sarah! Thanks for this review. We appreciate your feedback on our Recordings (we continue to update that product line). We've also got some exciting things happening on the Snapshots side (heatmaps, scroll maps). Given your POV, I'd love to talk to you and invite you to participate in some early testing we're doing. I've shared my information with you directly in the event you are interested. Looking forward to doing more to meet your needs here. James P. Owner Used the software for: Less than 1 year ### "It does what it's meant to do, and that's show how people interact with your site" December 29, 2017 5.0 I was able to see exactly how people were interacting with my site. Pros This is a fairly simple tool that does an incredibly important task - it shows you how people interact with your site. This includes how far down people are scrolling, where they're clicking, and where their mouse is going on the screen. In addition to heat maps, Crazy Egg also has a video recording tool so you can literally see, in real time, what people are doing on your site. If you have a sales page or an opt-in page, this can help you identify areas of improvement. Cons I don't really have any negative things to say about Crazy Egg. One thing that I have noticed, however, is that when you're using the video recording tool on a webpage that contains video, you cannot see the video being played. So if you have a sales page with a video sales letter on it, you cannot identify when people are leaving the page. Review Source Technical SEO Manager Used the software for: Less than 1 year ### "Great tool to detect UX issues on your site!" December 17, 2018 4.0 My go-to tool for UX analysis but most of our clients aren't willing to pay. Pros Can really drill down to see how users are navigating your website - i.e. tracks scrolls/clicks. This is then really useful data that you can use to improve your website and encourage conversions. You can also get a months free trial which is great. Cons Feels a little overpriced i.e. the packages vary massively in terms of tracking number of visitors. Review Source Response from Crazy Egg January 9, 2019 Hi Danielle, Great feedback. We recently updated our pricing with a goal of increasing the value within each package. I'd love your feedback and if we're still missing the mark -- let us know. If you have any other ideas or suggestions, or need any additional assistance, don't hesitate to contact our Success team (help@crazyegg.com). We're always here to listen and learn. Brand Manager Used the software for: Less than 1 year ### "Reliable but simple solution" December 21, 2022 3.0 Pros The heatmaps and the scrollmaps tools are effective. The data provided by the program was useful, but the process of obtaining it was kind of simplistic. Cons However, at the same I found that it would be nice if they simplified the UX a bit more but also add more advanced features that other competitors already master. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/)[VWO Insights](https://www.capterra.com/p/181518/VWO/)[Wingify Experimentation](https://www.capterra.com/p/141801/AB-Tasty/) Review Source Marketing specialist Used the software for: Less than 1 year ### "Crazy Egg Review" February 28, 2019 5.0 Pros Crazy Egg is so easy to use! You can create interesting and dynamic heatmaps showing the areas of your site that users are visiting, as well as other user tests. Cons This software is pretty easy to use - I don't have any issues with it. Review Source Response from Crazy Egg February 28, 2019 Thanks Brooke! Appreciate the feedback and support here. You've also really captured some of the key points we try and do well when it comes to our software (simple yet dynamic, easy-to-use). We'd love the opportunity to talk to you more and share some of what we're working on and developing if you're interested. I've shared my email address with you directly so you have it. Thanks for sharing your thoughts and for believing in Crazy Egg! Crystal I. Marketing Content Developer Used the software for: Less than 1 year ### "Great Tool, But Expensive" November 14, 2017 3.0 Pros We used to use Crazy Egg, but now we use Hotjar. In itself, Crazy Egg is great: easy to set up and it is exciting to see what users are doing on your website. But, the cost was a downfall for us (read more below) Cons We moved from Crazy Egg because of the price. Hotjar, a similar tool, has a free forever plan, which we loved. The next plan up is only a few bucks and you get 10,000 page views, but for any pages, which is unlike Crazy Egg which makes you select what pages you want to track. We also found that Crazy Egg was somewhat slow to allow data to be viewed. Review Source Marketing Executive Used the software for: Less than 1 year ### "Good Customer Service and Product" April 9, 2019 5.0 Good customer service. Pros Good functionality - does what it says on the tin. Cons The thing I like least about this is the scrollmap but still good. Review Source Response from Crazy Egg April 9, 2019 Thank you for the review and much appreciated. One of the best things we can hear is that we are what we advertised ourselves to be. People have too much to deal with today the least they can expect is the truth and their expectations to be met. I'd love to talk to you about the Scrollmap. As a CE user for 10 years it's by far one of the first things I turn to. If you'd like to email me back I'm happy to share some of how I use it and what you might find valuable too. Digital Marketing Specialist Used the software for: I used a free trial ### "\[SENSITIVE CONTENT HIDDEN\] Won't Let You Down" December 31, 2019 5.0 Very pleased and satisfied with data that Crazy Egg provides to give us a better understanding about our audience. Pros Been knowing Crazy Egg for years and I honestly think that this is a great tool to help you understand your customers through their behaviour when visiting your website. Not only provide you data in numbers, Crazy Egg also provide you with heatmap shows which part of your page mostly engaged with people. Cons I know it doesn't make sense, but come on, if only we can use it for free without have to joining the trial. Just like what Google did. Review Source David J. Developer Used the software for: 3-5 years ### "Simple setup and user experience but lacks features" April 17, 2019 4.0 Pros Easy to integrate with WordPress themes Heatmaps feature is the best in its class Cons The reports are lacking, specifically when trying to funnel users through a checkout flow Review Source Carlos Eduardo D. Co-Founder ### "One of the first on the market" May 16, 2018 5.0 Pros This tool is one of the most reliable tracking tools on the web. It shows how users interact with your website, enabling you to improve your product and get better engagement. Cons It could have a free plan (like some time ago), but now you have to choose a paid plan and can test it for 30 days. Review Source Account Manager Used the software for: 3-5 years ### "Great product and customer support is fantastic" April 26, 2019 5.0 Pros \- great features - reasonable pricing - fantastic customer support Cons I honestly can't think of any. Since they have the free trial, you can always try it out and cancel if you don't like it within 30 days. Review Source Marketing Specialist Used the software for: Less than 1 year ### "Love Crazy Egg!" July 23, 2019 5.0 Website optiization and heatmaps after implementing new pages or a new campaign! Pros Crazt Egg is so awesome for website optimization, it truly provides ALL the tools you need to make your website better/faster/stronger from heatmaps to session recordings and A/B testing, we have utilized it all to improve our site and at a very decent price. Cons Honestly, I don't have any complaints at the moment for Crazy Egg - keep doing what you're doing! Review Source Customer Success Manager Used the software for: 1-3 years ### "Super tool for heat mapping and user behavior intelligence " March 28, 2018 5.0 Pros The data visualizations in their heat mapping are phenomenal and the click information is invaluable for making sound UI decisions. Cons The pricing is a bit higher than other available tools out there and some dynamic elements are not tracked properly. Review Source Owner Used the software for: Less than 1 year ### "Crazy Egg Is Like A Spy Camera For Your Website" January 2, 2019 4.0 Crazy Egg helps me make informed descions on what to have on my site and what's working or not. In my opinion this is really a ninja tool! I wish the setip was eaiser and they had a wordpress plugin though. Pros Obviously, I like the heat map feature the most. It gives you a visual perspective of where your visitors actually click. You are able to see where and the frequency of where people are going to your site. This allows you to make informed descions on what to have on your sales pages based on user experience. Cons I wish they would have a wordpress plugin. Sometimes the software gets buggy and the snap shots don't work correctly. I have used other heat mapping tools but this one is probably the best you'll find. Review Source Response from Crazy Egg January 9, 2019 Jorden, Thanks for the review and the great summary of how we help. We do have a WordPress plugin (and have for some time). You can find it here: https://wordpress.org/plugins/tags/crazyegg/ If you have any other ideas or suggestions, or need any additional assistance, don't hesitate to contact our Success team (help@crazyegg.com). We're always here to listen and learn. Software Developer Used the software for: Less than 1 year ### "Great and simple heatmaps" August 19, 2019 5.0 Pros Creating heatmaps and scroll maps is really easy and it gives you a ton of information about your user. There is also a session recording feature which can help you check how did your users use your site/product. Cons Crazy Egg is really good for heatmaps, but I think their A/B testing option isn't as good as other options on the market. Review Source Freelance Marketing Consultant Used the software for: Less than 1 year ### "Most complex UX analytics" May 6, 2020 4.0 Pros If you are interested in the flow of users through your site, then the traffic analysis tools included in crazyegg are the most advanced and complex on the market. It is worth to use to increase the interest of the site and keep the user for longer. Cons I didn't find any significant flaws. It is the most complete product on the market. Review Source Jordan M. Digital Marketing Manager Used the software for: Less than 1 year ### "Does what we want it to to - much better heat maps than the free tools out there" March 14, 2018 4.0 Pros It's very easy to take snapshots of your web pages and capture where users are clicking. I like the ability to have multiple views -- I prefer the confetti view for precision. Cons I wish Crazy Egg could capture precise menu clicks. We have a global nav that Crazy Egg can't read -- and instead, it looks like the clicks are occurring in our header. Review Source CC Chris C. Marketing Executive Used the software for: Less than 1 year ### "Crazy Easy" January 15, 2021 4.0 A brilliant set of out-of-the-box features makes Crazy Egg an absolute must-have in your user research arsenal. It's most useful on static pages, and doesn't perform quite as well on pages scattered with dynamic elements. Pros Super easy to set up, heatmapping/mouse tracking reports are straightforward to build and understand. The ability to split test pages puts Crazy Egg ahead of most competitors too. Cons Page speed tends to be impacted more so when using Crazy Egg over competitors like Hotjar - though the impact is generally small. The free version, as you might expect, is extremely limited. Review Source Response from Crazy Egg April 7, 2021 Hi Chris, Thanks for taking the time to write this review. We have a very aggressive product roadmap and your feedback helps us with prioritization. Thank you. Ryan O. Digital Content Specialist Used the software for: Less than 1 year ### "Websites Need CrazyEgg" March 26, 2018 5.0 Pros Getting the insight into what people are actually doing on the site is outstanding. The recording feature is one of my favorite things to use since it shows you behavior of someone using the site. Cons There is a lot to get into with CrazyEgg, it can feel overwhelming at first to distill what data matters to you. Review Source Co-Founder, Full-Stack Growth Marketer Used the software for: 3-5 years ### "Reliable Heat Map Tools For Monitoring Web Behavior" December 26, 2017 4.0 Pros CrazyEgg is well-known website heatmap that helped me improve a digital experience of our website properties. Cons Today, it does not offer is freemium version. Also, it would welcome to see new features that some of the other heatmap tools like Full Story offer. ( an approximate emotional sentiment of people behaviors etc..) Review Source Babak B. CEO Used the software for: 3-5 years ### "The platform allowed us to easily track customer activity on our website " October 9, 2017 4.0 Pros \-very easy to setup -setup multiple websites - nice visual heatmaps and clicks allowed us to see what elements on our website were most important Cons \-would be good to give some suggestions about what the data actually means and give page optimization suggestions -also sometimes the data seemed to be bit confusing Review Source UX Design intern Used the software for: Less than 1 year ### "Not super accurate but I still haven't found a better alternative" February 9, 2021 3.0 It was easy to use to track scrolling, click rates, and recordings. It is much better than Lucky Orange, but I haven't tried any other competitors. Pros It's easy to see how far customers are scrolling down the page as well as what gets the most clicks. Cons Good luck if you haven't set up your page correctly. Even if you do set it up correctly, keep in mind that the numbers are not exact and are more an estimate. Review Source Response from Crazy Egg April 7, 2021 Hi, Thanks for taking the time to write this review. We track by default every visits to a page, thus providing the most accurate data as possible. This is a unique aspect in our system as other solutions samples your data. Web Content Coordinator Used the software for: 1-3 years ### "No complaints about Crazy Egg" November 20, 2019 5.0 We are able to show our clients what parts of their website are useful and not, where we should consider changing things, etc. Pros I like how you are able to see and download different variations of graphs/images showing web traffic in order to relay to clients. Cons Wish you could set an automatic expiration date to end the tracking. And automated time to restart a new tracking. Sometimes we have too many trackings and have to delete some of the old ones. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.