# Crazy Egg Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Crazy Egg Software - reviews, pricing plans, popular comparisons to other Heatmap products and more. Source: https://www.capterra.com/p/163520/Crazy-Egg --- # Crazy Egg Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Crazy Egg ## What is Crazy Egg? Crazy Egg is a website optimization tool designed to help small businesses, eCommerce companies, digital agencies, and educational institutions analyze visitor's behavior across email and ad campaigns. The platform enables teams to investigate buyers' journeys, identify various audience segments present across the webpages, and recognize issues such as confusing navigation or form glitches. Using the A/B testing tool, administrators can set up specific goals to test webpages. ## What is Crazy Egg used for? [Heatmap](https://www.capterra.com/heatmap-software/)[AB Testing](https://www.capterra.com/ab-testing-software/)[Website Optimization Tools](https://www.capterra.com/website-optimization-tools-software/) Overall rating Based on 86 user reviews Reviews sentiment Positive 93% Neutral 5% Negative 2% Starting price $24 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Crazy Egg?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.crazyegg.com&name=Crazy Egg) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Crazy Egg 4.4 (86) VS. [4.7 (260)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting Price $24 Flat Rate, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (85) Ease Of Use 4.6 (260) Value For Money 4.0 (62) Value For Money 4.6 (224) Customer Service 4.1 (60) Customer Service 4.7 (210) ## Crazy Egg alternatives [4.5 (17)](https://www.capterra.com/p/172116/PageSense/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Hotjar](https://www.capterra.com/p/163516/Hotjar/) [4.6 (539)](https://www.capterra.com/p/163516/Hotjar/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/163516/Hotjar/) Highest Rated [Microsoft Clarity](https://www.capterra.com/p/236349/Microsoft-Clarity/) [4.8 (56)](https://www.capterra.com/p/236349/Microsoft-Clarity/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/236349/Microsoft-Clarity/) [Tableau](https://www.capterra.com/p/208764/Tableau/) [4.6 (2,348)](https://www.capterra.com/p/208764/Tableau/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/208764/Tableau/) [View all alternatives](https://www.capterra.com/p/163520/Crazy-Egg/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Heatmaps 4.5 (10) 20.00% of 10 reviewers that rated this feature as important or highly important A visual display that uses a color spectrum to show how visitors interact with areas of a web page Activity Tracking 4.8 (9) 22.22% of 9 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems Data Visualization 4.0 (8) 25.00% of 8 reviewers that rated this feature as important or highly important Graphical representation of data Visual Analytics 4.4 (5) 0.00% of 5 reviewers that rated this feature as important or highly important Interact with data visualization elements, such as charts and graphs, to drill down into data Conversion Tracking 4.5 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Usability Testing 4.8 (4) 0.00% of 4 reviewers that rated this feature as important or highly important Process of evaluating a product or website by testing it with representative users. Crazy Egg 57 features Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Highlight content and/or make notations about parts of content Creation, administration, and evaluation of assessments or tests Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Track visitors'/audience's responses across web pages and other optimized content Track and analyse user behavior within a system or network Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Track the performance of marketing campaigns across multiple channels. Evaluating strengths and weaknesses of companies with the same target audience Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Graphical representation of data Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience Tracks metrics that provide insight into how a user interacts with any interface or product Caters to sales teams Method of analysis that visualizes the series of events that lead towards a defined goal. Establish measurable goals and objectives and track their progress over a specific period of time A visual display that uses a color spectrum to show how visitors interact with areas of a web page Track and monitor a specific set of keywords Create many versions of emails, forms, or actions and gauge which is most effective A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Highlighting or otherwise flagging areas that require review or change Plan and coordinate all the resources, costs and time needed to execute assignments Metrics that are measured statistically. Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Log and store the source of contacts/leads Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Mapping/visual representation of exactly where users stop scrolling and leave website pages Search and filter data across systems to locate required information by entering keywords or certain criteria Record active support and chat sessions for auditing and training Conduct tests to compare performance across various versions of content (web pages, images, emails, etc.) Apply statistical/mathematical models to sets of data Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Sample files or documents that could be customized as needed or used as is Set up connections to third-party platforms to improve business processes Track the amount of time users spend on websites Process of evaluating a product or website by testing it with representative users. Monitor user activity through engagement methods Recorded video session of the tests Track visitors and purpose of visits Interact with data visualization elements, such as charts and graphs, to drill down into data Program to edit text files that renders the content in accordance with embedded markup code such as HTML Collect and analyze traffic data about website visitors Track and analyze information regarding website visitors Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.4 (83) 4.4 Based on 83 reviews ## Pricing Value for money 4.0 (62) Free Trial [View pricing plan details](https://www.capterra.com/p/163520/Crazy-Egg/pricing/) Basic $24.00 Flat Rate,Per Month It includes: - 3 Months Recording Storage - Recordings - Snapshots - Unlimited A/B Tests - Unlimited Websites Standard $49.00 Flat Rate,Per Month It includes: - 1 Year Recording Storage - Recordings - Snapshots - Unlimited A/B Tests - Unlimited Websites Plus $99.00 Flat Rate,Per Month It includes: - 2 Years Recording Storage - Priority Support - Recordings - Snapshots - Unlimited A/B Tests - Unlimited Websites Pro $249.00 Flat Rate,Per Month It includes: - 2 Years Recording Storage - Priority Support - Recordings - Snapshots - Unlimited A/B Tests - Unlimited Websites Value for money 4.0 (62) 4.0 Based on 62 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ AWeber](https://www.capterra.com/p/95949/AWeber-Email-Marketing/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (60) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (60) 4.1 Based on 60 reviews ## User reviews Overall rating 4.4 Based on 86 reviews Filter by rating 5(47) 4(33) 3(4) 2(0) 1(2) Mentioned topic Sorted by most recent AU Anonymous User Founder Online Media ### "Great Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 9, 2025 I left my subscription run over and they refunded on request. Pros Very responsive and helpful customer service. Everything was cleared up in 3 days. Cons "I see you have data that could be very beneficial to you and your company. We wouldn't want you to lose this valuable information." This is what they said before offering a monthly instead of a yearly plan. Let's not pretend that you care about my data and you don't want to just keep me on as a customer. But I get it, it's probably a sales template. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Alessandro U. Country Director Marketing and Advertising ### "CrazyEgg per aziende pazze di vendita online alla ricerca di CRO" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 November 3, 2024 Lo abbiamo utilizzato con un cliente che aveva un eCommerce con un catalogo molto corposo e grazie al Crazy Egg abbiamo migliorato alcuni elementi della pagina, aumentando leggermente le conversioni. Pros Ci piacciono tantissimo e sono molto efficaci per far prendere una decisione ai nostri clienti la "confetti map" e la "scroll map". Servono a dare una chiara situazione della pagina in termini di clic e visibilità dei contenuti. Cons Non è presente una versione totalmente gratuita o comunque a basso costo per piccole aziende o attività commerciali. Quindi diventa uno strumento sostenibile solo per le aziende consolidate. Switched from [Hotjar](https://www.capterra.com/p/163516/Hotjar/) In realtà li abbiamo usati entrambi in quanto un cliente preferiva questo a hotjar in quanto lo conosceva già Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MB Mike B. AB Tester Computer Software ### "Not worth your time. " 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 September 24, 2024 Easy to use in general, but in the end, due to the fact that the user sees the variations swap right before their eyes, causing disruption and confusion to the end-user, its completely useless. We have been in contact with their support for over 9 months now, and they admit its a problem, but have yet to fix it. They also refuse to provide any refunds when you pay for a year and their product doesn't perform its primary function in any usable way. Pros Simple to use in general, but likely only because its lacking so many key features. Cons It doesn't work for its primary purpose. When variations are made, the end-user sees the page load as Variation #1, then a second or two later it swaps over to Variation #2. Its extremely confusing and disruptive to the user experience and negates the results of any testing you might perform. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 1, 2024 Hello Mike; Thank you for sharing your feedback. I’m sorry to hear that you had a negative experience. We did respond to your concerns back in June 2024, and we’ve also announced updates in the app to enhance performance. I’d like to clarify that the flickers you experienced are a common occurrence with A/B testing platforms. While we aim to minimize disruptions, these flickers can happen for a number of reasons. We just released another enhancement around the flicker, although we have not announced it as we are testing with a small group. If you are interested, let us know. AK Ata K. SEO Apparel & Fashion ### "Predatory practices" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 24, 2023 Pros Heatmaps, and screen recordings that allow some analysis Cons They put you on a trial and have designed the UI deliberately to hide that you'll immediately be paying for the annual plan as much as possible (/mo is in bold, \*billed annually is written small down below), they don't notify you when your trial is about to end and if you try to cancel your trial as soon as you sign up they'll end your trial as well. Won't let you end it preemptively to avoid auto subscription! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 10, 2024 Firstly, we would like to express our gratitude for your business and appreciate the time you took to share your concerns in the review. Upon reviewing your case, we realized there might have been a misunderstanding regarding our billing process. We understand that you asked for monthly billing, and we quickly adjusted your preference by placing you on our monthly subscription plan. Furthermore, we have processed a refund for any difference in charges, aiming to ensure complete customer satisfaction. We genuinely apologize if there was any confusion during the trial period. Our intention is to provide a transparent and user-friendly experience. We want to assure you that customer satisfaction is our top priority. Also, we know that you initially appreciated us for addressing your concerns and agreed to remove the review because of the misunderstanding. Unfortunately, the review is still pending, and and we would appreciate any help you can provide in resolving this matter. RC Ripon C. IT Executive Education Management ### "Easy to use and excellent Data Visualization facilities " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 19, 2023 Crazy Egg is one of the most affordable heat mapping tools on the market. It is priced according to the number of page views and the features included with each plan. Pros Crazy Egg is incredibly easy to use and does not require any coding skills to set up. It is a simple plugin that can be installed in minutes.One of the main advantages of Crazy Egg is its data visualization capabilities. It’s easy to quickly see which parts of a page are getting the most attention and which are being ignored.Crazy Egg allows me to split test our pages to see which ones are performing better. This is great for optimizing our website and improving conversions. Cons While Crazy Egg is great for data visualization and split testing, it does not offer any other features. It is not a comprehensive analytics tool and does not offer any other features such as A/B testing.Crazy Egg’s reporting capabilities are quite limited. It does not offer any way to customize reports or to drill down into the data.Crazy Egg does not support mobile devices. This means that you will not be able to track visitors who are using smartphones or tablets. Switched from [FigPii](https://www.capterra.com/p/199975/FigPii/) pricing Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Reasons for choosing Crazy Egg Crazy Egg’s heat maps allow me to quickly see how visitors interact with our page. This gives me a good idea of which parts of the page are working and which need improvement. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 22, 2023 Hello, and thank you for your review and feedback. I apologize for any confusion; your statement has outdated and incorrect information. Crazy Egg is a comprehensive analytics tool that offers several features beyond data visualization and split testing. While Crazy Egg is known for its heatmaps and A/B testing capabilities, it also provides other functionalities for all device types: 1. Heatmaps (Snapshots as we call them): Crazy Egg allows you to create heatmaps that visualize user behavior on your website. These heatmaps show where users click, scroll, and engage most. We offer seven reports, allowing you to look at your data from different perspectives. 2. A/B Testing: Crazy Egg does offer A/B testing functionality, allowing you to compare different versions of your web pages and measure their performance to optimize conversions. We are excited about some new upcoming additions to this already powerful feature. 3. Session Recording (Video Recordings, as we call them): With session recording, Crazy Egg allows you to record and replay individual user sessions, giving you insights into how visitors interact with your website. 4. User Behavior Tracking: Crazy Egg provides tracking features to monitor user behavior, including click tracking, scroll tracking, and mouse movement tracking. Errors Tracking and Traffic Analysis are powerful features in this area. 5. Conversion Funnels: Crazy Egg enables you to set up conversion funnels to track and analyze users' steps on your website leading up to a conversion or specific goal. 6. Surveys and Visitor Feedback. I recommend visiting the Crazy Egg website or contacting customer support for the most up-to-date and accurate information on our features, reporting, and mobile device compatibility. Victor d. CEO Marketing and Advertising ### "One of plenty" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 December 19, 2022 Pros A classic tool for heatmaps and A/B testing. Great tool for improve the user experience and conversion rate overall. Detailed reports and data visualizations. Cons There is no much differentiation from other similar solutions and no good reasons to switch into it if you already have one. Alternatives considered [Contentsquare](https://www.capterra.com/p/161591/ContentSquare/) [Smartlook](https://www.capterra.com/p/164713/Smartlook/) [Mouseflow](https://www.capterra.com/p/163517/Mouseflow/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Noemi M. Brand Manager Food & Beverages ### "Reliable but simple solution" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 December 15, 2022 Pros The heatmaps and the scrollmaps tools are effective. The data provided by the program was useful, but the process of obtaining it was kind of simplistic. Cons However, at the same I found that it would be nice if they simplified the UX a bit more but also add more advanced features that other competitors already master. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) [VWO Insights](https://www.capterra.com/p/181518/VWO/) [AB Tasty](https://www.capterra.com/p/141801/AB-Tasty/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ahmed Samy E. Digital Marketing Consultant Marketing and Advertising ### "One of the easist heatmap tools I've ever used" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 November 13, 2022 Pros Crazy eggs helped me test the elements of the above fold area in my first website via heatmaps and click maps, Its features were very intuitive and didn't required any technical skills. Cons When it comes to the regular features, I think there is no need for any further improvements. but they need to raise the limit of basic plan to be at least 50K page views per month instead of 30k. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AT Atour T. Analyst Research ### "one of the best tool for A/B testing for our website" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 2, 2022 It is very useful for finding the In page analytics .Snapshots can be taken easily also. Pros It is very easy to set up and easy to understand this platform. I found that heatmap features is excellent of this platform. A/B testing can be done easily and as a analyst I found this software suitable for our website.It is very much helpful increasing conversion rate for our website. Cons session recording may be introduced which will bring this tool in a another dimension.Snapshot taking feature may be upgraded.funnel analysis may be added. Switched from [Howuku](https://www.capterra.com/p/186112/Howuku/) Allow limited number of team members Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RK Rezaul k. Data Analyst Research ### "We are able to enhanced the user experience on our website using it. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 26, 2022 Only a select few solutions, including Crazy Egg, offer us such interactive online analytics. As a data analyst I am satisfied with its service for our firm. Pros It continuously assists in adjusting our website to the needs of the users. This aids in accelerating our efforts to grow our business.We can use it to change or remove the website's least-used pages. Consequently, the constraints that prevent our development are removed. Based on what users clicked on the website, it produces heatmaps. I find that having a visual depiction of the user's activities is helpful.It creates a scroll map that measures how far users scroll across pages and when they get disinterested in the information. To track a website's activity, it generates Confetti and Overlay. Cons Pricing package may be customized into different plan.Heatmap visualizations may be upgraded. In case of taking snapshots, some feature may be more updated. Alternatives considered [FigPii](https://www.capterra.com/p/199975/FigPii/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/163520/Crazy-Egg/reviews/) Popular comparisons [Lucky Orange vs Crazy Egg](https://www.capterra.com/compare/150695-163520/Lucky-Orange-vs-Crazy-Egg)[Hotjar vs Crazy Egg](https://www.capterra.com/compare/163516-163520/Hotjar-vs-Crazy-Egg) [Microsoft Clarity vs Crazy Egg](https://www.capterra.com/compare/163520-236349/Crazy-Egg-vs-Microsoft-Clarity)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)