---
title: "Crazy Egg Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about Crazy Egg Software - reviews, pricing plans, popular comparisons to other Heatmap products and more."
source_url: "https://www.capterra.com/p/163520/Crazy-Egg/"
page_type: "product"
language: "en"
publication_date: "2026-09-28"
---

# 

 Crazy Egg Software Review 2026: Features, Integrations, Pros & Cons

Last updated on September 28, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Crazy Egg

## What is Crazy Egg?

Crazy Egg is a website optimization tool designed to help small businesses, eCommerce companies, digital agencies, and educational institutions analyze visitor's behavior across email and ad campaigns. The platform enables teams to investigate buyers' journeys, identify various audience segments present across the webpages, and recognize issues such as confusing navigation or form glitches. Using the A/B testing tool, administrators can set up specific goals to test webpages.

## What is Crazy Egg used for?

[Heatmap](https://www.capterra.com/heatmap-software/)[AB Testing](https://www.capterra.com/ab-testing-software/)[Website Optimization Tools](https://www.capterra.com/website-optimization-tools-software/)

Top alternative

Featured

Overall rating

Based on 87 user reviews

Reviews sentiment

Positive

92%

Neutral

6%

Negative

2%

Starting price

$24

Flat Rate, Per Month

Free trial  
available

Free version not included

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Crazy Egg?[Manage this product listing](https://www.g2.com/products/crazy-egg/claim_requests/new?auto=true)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Crazy Egg

4.4 (87)

VS.

[4.7 (269)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/)

Starting Price

$24

Flat Rate, Per Month

Starting Price

$39

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.5 (86)

Ease Of Use

4.6 (269)

Value For Money

4.0 (63)

Value For Money

4.6 (233)

Customer Service

4.1 (61)

Customer Service

4.7 (219)

## Crazy Egg alternatives

[4.5 (17)](https://www.capterra.com/p/172116/PageSense/reviews/)

Starting price

$12.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

88%

of reviewers

rated it above 4 stars

Highest Rated

[5.0 (76)](https://www.capterra.com/p/156125/Phonexa/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[Hotjar](https://www.capterra.com/p/163516/Hotjar/)

[4.6 (546)](https://www.capterra.com/p/163516/Hotjar/reviews/)

Starting price

$40.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/163516/Hotjar/)

[Microsoft Clarity](https://www.capterra.com/p/236349/Microsoft-Clarity/)

[4.8 (57)](https://www.capterra.com/p/236349/Microsoft-Clarity/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/236349/Microsoft-Clarity/)

[View all alternatives](https://www.capterra.com/p/163520/Crazy-Egg/alternatives/)

## FAQs about Crazy Egg

Overview

### What problems does Crazy Egg solve?

Crazy Egg solves the guesswork behind website and landing-page decisions by showing where visitors click, stop scrolling, ignore calls to action, or expect non-clickable images to link. Heatmaps, session recordings, and A/B tests help marketers, UX designers, developers, and conversion teams refine page layouts, content placement, funnels, and campaign pages using observed behavior.

Answer based on 73 reviews

Overview

### Which roles and teams benefit most from Crazy Egg?

Crazy Egg is most used by digital marketing teams, marketing managers, and marketing specialists who analyze visitor behavior and improve campaign landing pages. Web developers and IT managers use heatmaps and recordings to identify site usability issues, while owners, founders, and executives monitor conversion opportunities and prioritize website changes.

Answer based on 87 reviews

Overview

### What company size and industries is Crazy Egg built for?

Crazy Egg is designed for marketing and product teams, with small businesses representing 85% of reviewers and Marketing and Advertising accounting for 22%. It also serves midsize businesses (12%) and enterprise users (2%), particularly in Computer Software (12%) and Internet companies (9%) that need heatmaps, recordings, A/B testing, and engagement analysis.

Answer based on 87 reviews

Features and Usability

### What are the key features of Crazy Egg?

Crazy Egg includes core website behavior analytics: heatmaps, click maps, scroll maps, and Confetti reports that show where visitors click and how far they scroll. It also offers session recordings and A/B testing for examining user journeys, comparing page variations, and informing conversion-rate optimization decisions.

Answer based on 43 reviews

Pricing

### How much does it cost and what fees or limitations are included?

Crazy Egg starts at $24 per month, billed annually, for the Basic plan with 30,000 tracked pageviews, 25 snapshots, and 100 recordings monthly. Standard costs 49, Plus 99, and Pro 249 monthly. A free trial is available, but reviewers cite annual-only billing, no free plan, and page-tracking setup requirements.

Answer based on 32 reviews

Integrations

### Which third-party tools and platforms does Crazy Egg integrate with?

Crazy Egg integrates with 3 third-party platforms: AWeber, Shopify, and WordPress. These integrations cover email marketing, ecommerce, and content management use cases, giving teams direct connections to common website and campaign tools.

Answer based on 5 reviews

Getting Started and Support

### What training and onboarding options does Crazy Egg offer?

Crazy Egg provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference materials for learning features and reviewing setup steps as needed.

Getting Started and Support

### What customer support options does Crazy Egg offer, and how do users rate the experience?

Crazy Egg offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe support as responsive and helpful, including assistance with installation issues. However, some report slow replies, inconsistent helpfulness, and unresolved technical problems, particularly when snapshots remain pending.

Answer based on 21 reviews

User interface

### Is Crazy Egg easy to use?

Crazy Egg makes website interaction data easy to interpret with visual heatmaps, click maps, and scroll maps. Marketing teams and small business users often find the dashboard intuitive and accessible without technical skills, while some users consider the interface dated or find the drag-and-drop testing controls clunky compared with newer tools.

Answer based on 24 reviews

## Features

AI summary

Based on 428 Heatmap reviews

Capterra data shows that buyers of heatmap software rank the following features as their top priorities:

-   **Data Visualization** (**45%** of reviewers rated this feature as critical)
-   **Conversion Tracking** (**62%**)
-   **Activity Tracking** (**61%**)

Crazy Egg supports all three of the features reviewers value most: **Data Visualization**, **Conversion Tracking**, and **Activity Tracking**. Together, these capabilities give teams a clearer view of user behavior, help them monitor which actions lead to conversions, and track on-site activity in detail, allowing teams to make better website changes and improve results.

Data Visualization

4.1 (9)

33.33% of 9 reviewers that rated this feature as important or highly important

Graphical representation of data

Conversion Tracking

4.6 (5)

40.00% of 5 reviewers that rated this feature as important or highly important

Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads

Activity Tracking

4.8 (9)

22.22% of 9 reviewers that rated this feature as important or highly important

Track and document all activities across devices, networks, and other systems

Visual Analytics

4.4 (5)

0.00% of 5 reviewers that rated this feature as important or highly important

Interact with data visualization elements, such as charts and graphs, to drill down into data

Heatmaps

4.5 (10)

20.00% of 10 reviewers that rated this feature as important or highly important

A visual display that uses a color spectrum to show how visitors interact with areas of a web page

Conversion Rate Optimization

4.2 (11)

27.27% of 11 reviewers that rated this feature as important or highly important

Improving user journey to boost the percentage of visitors who take a desired action (sign-ups or purchases)

Crazy Egg 59 features

### All Features
- A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness
- Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities
- Activity Tracking: Track and document all activities across devices, networks, and other systems
- Annotations: Highlight content and/or make notations about parts of content
- Assessment Management: Creation, administration, and evaluation of assessments or tests
- Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention
- Behavior Tracking: Track visitors'/audience's responses across web pages and other optimized content
- Behavioral Analytics: Track and analyse user behavior within a system or network
- Campaign Analytics: Track and interpret campaign performance metrics
- Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results
- Campaign Segmentation: Group campaigns by project, client, or campaign for better management.
- Campaign Tracking: Track the performance of marketing campaigns across multiple channels.
- Competitive Analysis: Evaluating strengths and weaknesses of companies with the same target audience
- Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving
- Conversion Rate Optimization: Improving user journey to boost the percentage of visitors who take a desired action (sign-ups or purchases)
- Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads
- Customizable Reports: Alter the layout and content of reports
- Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements
- Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics
- Data Visualization: Graphical representation of data
- Dynamic Content: Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience
- Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product
- For Sales Teams/Organizations: Caters to sales teams
- Funnel Analysis: Method of analysis that visualizes the series of events that lead towards a defined goal.
- Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time
- Heatmaps: A visual display that uses a color spectrum to show how visitors interact with areas of a web page
- Keyword Tracking: Track and monitor a specific set of keywords
- Multivariate Testing: Create many versions of emails, forms, or actions and gauge which is most effective
- Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
- Problem Area Alerts: Highlighting or otherwise flagging areas that require review or change
- Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments
- Quantitative Metrics: Metrics that are measured statistically.
- Real-Time Analytics: Analyze and gain insights into data in real-time
- Real-Time Data: Receive data and information in real time
- Real-Time Monitoring: Active monitoring of systems, applications, or networks
- Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs
- Real-Time Reporting: Active reporting of data and metrics
- Referral Tracking: Log and store the source of contacts/leads
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Scroll Maps: Mapping/visual representation of exactly where users stop scrolling and leave website pages
- Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria
- Session Recording: Record active support and chat sessions for auditing and training
- Split Testing: Conduct tests to compare performance across various versions of content (web pages, images, emails, etc.)
- Statistical Analysis: Apply statistical/mathematical models to sets of data
- Surveys & Feedback: Gauge satisfaction and receive information for improvement and success
- Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes
- Templates: Sample files or documents that could be customized as needed or used as is
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- Time on Site Tracking: Track the amount of time users spend on websites
- Usability Testing: Process of evaluating a product or website by testing it with representative users.
- User Interaction Tracking: Monitor user activity through engagement methods
- Video recording/Transcriptions: Recorded video session of the tests
- Visitor Tracking: Track visitors and purpose of visits
- Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data
- Visual Editor: Program to edit text files that renders the content in accordance with embedded markup code such as HTML
- Web Traffic Reporting: Collect and analyze traffic data about website visitors
- Website Analytics: Track and analyze information regarding website visitors
- Workflow Management: Create, design and manage workflows for repetitive tasks

---

Get Advice

We can help you find the software with the features you need.

Features

4.4 (84)

4.4

Based on 84 reviews

## Pricing

Value for money

4.0 (63)

Free Trial

[View pricing plan details](https://www.capterra.com/p/163520/Crazy-Egg/pricing/)

Basic

$24.00

Flat Rate,Per Month

It includes:

-   3 Months Recording Storage
-   Recordings
-   Snapshots
-   Unlimited A/B Tests
-   Unlimited Websites

Standard

$49.00

Flat Rate,Per Month

It includes:

-   1 Year Recording Storage
-   Recordings
-   Snapshots
-   Unlimited A/B Tests
-   Unlimited Websites

Plus

$99.00

Flat Rate,Per Month

It includes:

-   2 Years Recording Storage
-   Priority Support
-   Recordings
-   Snapshots
-   Unlimited A/B Tests
-   Unlimited Websites

Pro

$249.00

Flat Rate,Per Month

It includes:

-   2 Years Recording Storage
-   Priority Support
-   Recordings
-   Snapshots
-   Unlimited A/B Tests
-   Unlimited Websites

Enterprise

Contact Vendor for Pricing

It includes:

-   2 Years Recording Storage
-   Onboarding & Training
-   Recordings
-   SAML Single Sign-On (SSO)
-   Snapshots
-   Unlimited A/B Tests
-   Unlimited Websites

Value for money

4.0 (63)

4.0

Based on 63 reviews

## Integrations

[

WordPress](https://www.capterra.com/p/131687/WordPress/)[

Shopify](https://www.capterra.com/p/83891/Shopify/)[

AWeber](https://www.capterra.com/p/95949/AWeber-Email-Marketing/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.1 (61)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.1 (61)

4.1

Based on 61 reviews

## User reviews

Overall rating

4.4

Based on 87 reviews

Filter by rating

Counts reflect reviews available in this feed.

5(47)

4(33)

3(5)

2(0)

1(2)

Mentioned topic

Recent reviews first, then most helpful

OC

Operations Content Lead

Operations Content Lead

Used the software for: Less than 1 year

### "Great heatmapping solution"

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 19, 2026

Still useful despite its warts. We tested this alongside hotjar and found that the data it could record was pretty reliable.

Pros

Great at tracking user activity in and about your site. We used it for heat mapping and for session recordings.

Cons

It's a little antiquated comapred to tools like Hotjar. We found it to be a little more clunky to use than its main competitor.

Joshua T.

Digital Marketing Specialist

Used the software for: 1-3 years

### "Crazy Egg nails user experiance"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

May 7, 2019

Every time we sign a new client we recommend crazy egg as an option, and every time a client uses it we almost always end up use the user data to suggest changes that helps improve the conversion rates on the site.

Pros

The level of information you get from this software is insane. Being able to tell if users are clicking on something expecting a link has made a huge difference in how we design and review websites. That alone has helped us create a better funnel to get users to convert.

Cons

There really wasn't much I didn't like about the software, I felt the customer service was a little slow at times. Other than that this is a really great piece of software to help improve the overall experience on your site.

IE

IT Executive

IT Executive

Used the software for: Less than 1 year

### "Easy to use and excellent Data Visualization facilities "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 22, 2023

Crazy Egg is one of the most affordable heat mapping tools on the market. It is priced according to the number of page views and the features included with each plan.

Pros

Crazy Egg is incredibly easy to use and does not require any coding skills to set up. It is a simple plugin that can be installed in minutes.One of the main advantages of Crazy Egg is its data visualization capabilities. It’s easy to quickly see which parts of a page are getting the most attention and which are being ignored.Crazy Egg allows me to split test our pages to see which ones are performing better. This is great for optimizing our website and improving conversions.

Cons

While Crazy Egg is great for data visualization and split testing, it does not offer any other features. It is not a comprehensive analytics tool and does not offer any other features such as A/B testing.Crazy Egg’s reporting capabilities are quite limited. It does not offer any way to customize reports or to drill down into the data.Crazy Egg does not support mobile devices. This means that you will not be able to track visitors who are using smartphones or tablets.

DA

Data Analyst

Data Analyst

Used the software for: 1-3 years

### "We are able to enhanced the user experience on our website using it. "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 7, 2022

Only a select few solutions, including Crazy Egg, offer us such interactive online analytics. As a data analyst I am satisfied with its service for our firm.

Pros

It continuously assists in adjusting our website to the needs of the users. This aids in accelerating our efforts to grow our business.We can use it to change or remove the website's least-used pages. Consequently, the constraints that prevent our development are removed. Based on what users clicked on the website, it produces heatmaps. I find that having a visual depiction of the user's activities is helpful.It creates a scroll map that measures how far users scroll across pages and when they get disinterested in the information. To track a website's activity, it generates Confetti and Overlay.

Cons

Pricing package may be customized into different plan.Heatmap visualizations may be upgraded. In case of taking snapshots, some feature may be more updated.

Andrew M.

Marketing Technologist

Used the software for: 1-3 years

### "Great product but better for the price for a small-mid sized business"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

March 19, 2020

Bottom line Crazy Egg allows you to make informed decisions to increase conversion and enhance the user experience on your website. If there were no other similar products I would have no issue continuing to use Crazy Egg even with the cons of the product.

Pros

Crazy Egg does what it needs to, deliver valuable insights through various features to make informed decisions to increase conversion and user experience on your website. Crazy Egg was the first paid product I used for heat mapping, scroll, click data etc. It served me well and is a must have tool in the marketing tech stack.

Cons

I didn't like to have to set up the pages to track in Crazy Egg vs. other products that allowed you to look at any page without setting them up. As a small-mid sized business budget also became a reason for switching away from Crazy Egg with other competitive products that delivered the same or better experience at less cost as we scaled. I would still use Crazy Egg in a heart beat but have moved on for competitive products.

OW

Owner

Owner

Used the software for: Less than 1 year

### "Premium Heatmapping and A/B Testing"

4.0

May 7, 2020

Pros

Excellent heatmapping and A/B testing. When benchmarked against Hotjar & Optimizely, Crazy Egg won out.

Cons

Hotjar offers a free plan with nearly all the features of the Crazy Egg basic plan for nearly $300/year. Also, it would be nice if Crazy Egg billed monthly, vs annually - as all our revenue and client billings come in month-to-month. We would even pay 10% more for monthly billing, vs annual pre-pay.

FO

Founder

Founder

Used the software for: I used a free trial

### "Great Customer Service"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

February 12, 2025

I left my subscription run over and they refunded on request.

Pros

Very responsive and helpful customer service. Everything was cleared up in 3 days.

Cons

"I see you have data that could be very beneficial to you and your company. We wouldn't want you to lose this valuable information." This is what they said before offering a monthly instead of a yearly plan. Let's not pretend that you care about my data and you don't want to just keep me on as a customer. But I get it, it's probably a sales template.

Greg D.

Owner

Used the software for: Less than 1 year

### "Crazy Egg Shows Me What's Hot On My Website!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 9, 2018

I get specific, measurable data about how my audience uses my website on a daily basis. I get recordings of real-time visits from customers. I get excellent split testing functionality with thorough analytics that I can use to tailor my content to my visitors.

Pros

What I like most about Crazy Egg is that it offers me clear information about how people use my sight. It's one thing to design a site based upon how you think people will use it or even how they use others like it. It's another thing all together to know exactly how they use it, so you can constantly improve it. By giving me a heat map of my users' experiences, Crazy Egg makes it possible to see which elements of my site are working and which ones need improvement. At a glance, I can see which buttons get clicked the most, how far the average person scrolls down the page, and the order in which people read my content. That's valuable stuff! Crazy Egg goes a step further, though. It provides recordings of real visits from people, so I can watch as they tour my site. This let's me see the traffic pattern that potential customers are taking around my pages. By looking at how visitors tour my site, I can begin to notice patterns in their behavior and make sure that I'm always delivering what they want where they want it. As if all this wasn't enough, Crazy Egg also offers the ability to A/B Split test my pages. Now, there are lot of applications that will split test things, but I've not found one that does it as reliably and as thoroughly as Crazy Egg. The data it provides makes split testing quick and simple.

Cons

Honestly, there's not much to dislike with Crazy Egg. It's a specialized tool for a specific job which means that it will be one of many such tools in your tech stack. And even though it has affordable price points, it's still one more thing you have to pay for. that's just the way online marketing is moving these days. I use a full automation platform and I still have Crazy Egg, because my platform doesn't do what Crazy Egg does. Maybe one day there will be a platform that does everything, but for now I'll keep using Crazy Egg.

Elaine S.

Web Developer and User Interface Specialist

Used the software for: 1-3 years

### "A helpful tool but becoming buggy"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

2.0

2.0

Likelihood to Recommend

7/10

June 22, 2018

We've learned a lot about how our visitors interact with different pages on our website - they tend to click on every image even if it doesn't appear to link to anything, so we've learned to link more images than we used to. Mobile visitors tend to scroll a ton and just stop a few key places to skim, so we've learned to push that most important content higher up on the page so they don't have to scroll and skim so much.

Pros

CrazyEgg provides all kinds of helpful insights about the particular pages you decide to track. You can see how far users are scrolling down your page - which gets really interesting on mobile, because you can see how they scroll right past certain sections and focus on others, which can help you improve page layout. You can also see where people are clicking - including "non-clickable" elements, like images, so you then know you should link not just text but also an image. There's also a spreadsheet of everywhere people have clicked, so you can view the data however it's most comfortable to you. You can track both publicly accessible pages and password-protected ones; you just have to install a browser extension to capture initial screenshots of protected pages.

Cons

Over the past year I've noticed bugs creeping in. I set up snapshots and they just remain in "pending" status. It's happened so many time I now have to create a calendar reminder to check back in 6-8 hours and make sure my snapshots have all started. Customer support has not been able to determine why this happens or provide any resolution. The other downside is you only get data on the specific pages you track, and they've now added the ability to split out mobile vs. tablet vs. desktop, so if you want to see how visitors on different devices act differently, that will eat up 3 snapshots for every URL. Nice data to have, it's just very limited, so you have to plan out which pages you're going to track and rotate to really make headway on your site.

IM

IT Manager

IT Manager

Used the software for: 3-5 years

### "Simple heat tracking made site usage easy to analyse"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

March 12, 2018

It was easy to work with non-technical colleagues to understand site engagement and work on practical redesigns. With services like Google Analytics, you're looking at very dry (though useful) data. To discuss websites on a marketing and engagement level, and to assess "your message", it's great to collect real data overtime and instantly share with your colleagues.

Pros

There are a variety of heatmaps that you can you to easily demonstrate website engagement and take away a quick overview of information.

Cons

It's difficult to pin down some dynamic content on pages. Sliders and hidden objects DO appear in the detailed heatmaps and tables of links, but it takes some work to understand what is being clicked on depending on the complexity of the website.

[View all Reviews](https://www.capterra.com/p/163520/Crazy-Egg/reviews/)

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