# ClickHelp Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ClickHelp Software - reviews, pricing plans, popular comparisons to other Knowledge Management products and more. Source: https://www.capterra.com/p/163521/ClickHelp --- # ClickHelp Software Review 2026: Features, Integrations, Pros & Cons Last updated on May 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ClickHelp ## What is ClickHelp? An AI-powered online documentation and knowledge base tool. Browser-based solution that works everywhere, you just need a web browser. MCP server. Online environment for teams to collaborate on user manuals, guides, FAQs and KBs, multi-language documentation sites; as well as a user-facing documentation site where you publish and update your content easily. Supports single-sourcing, SSO, password-protected documentation, IP Allowlist, Audit Trail, export to printed formats, a lot of integrations, optional block-based topic editor, automated domain management, Two-Factor Authentication, Markdown access, and more. ## What is ClickHelp used for? [Knowledge Management](https://www.capterra.com/knowledge-management-software/)[IT Documentation](https://www.capterra.com/it-documentation-software/) Top alternative Featured Overall rating Based on 19 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $185 Other, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ClickHelp?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://clickhelp.com&name=ClickHelp) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ClickHelp 4.7 (19) VS. [4.7 (288)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting Price $185 Other, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (19) Ease Of Use 4.7 (288) Value For Money 4.7 (17) Value For Money 4.6 (273) Customer Service 5.0 (18) Customer Service 4.7 (278) ## ClickHelp alternatives [4.5 (703)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (15,363)](https://www.capterra.com/p/19319/JIRA/reviews/) Starting price $7.91 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars Highest Rated [4.8 (106)](https://www.capterra.com/p/146524/Shelf/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (291)](https://www.capterra.com/p/177031/Document360/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/163521/ClickHelp/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Alerts/Notifications 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Collaboration Tools 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Provides a channel for team members to share media files, communicate, and work together Knowledge Base Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Self Service Portal 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information Text Editing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Edit text as needed ClickHelp 33 features Define levels of authorization for access to specific files or systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Track changes in laws and regulations and compare previous legislation to current legislation Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Centralized repository to store content and assets Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Add customized logos and colors to align with company branding Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Manage product specific documents in a categorized order Assemble applications and processes by dragging over and arranging pre-built components Specifically developed for the IT sector Search for specific words or phrases within a document or database Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Ability to chat online in real time Manage and support multiple languages Streamlining repetitive tasks and activities through automated and predefined workflows Monitor the progress of projects from start to finish Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Search and filter data across systems to locate required information by entering keywords or certain criteria Manage and control the security aspects of an organization's digital assets, resources, and operations Online portal through which end users can access the system, manage tasks, or obtain information Allow users to access multiple services after entering their login credentials once Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Sample files or documents that could be customized as needed or used as is Edit text as needed Set up connections to third-party platforms to improve business processes Track revisions and updates made to files and navigate between different versions Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.7 (19) 4.7 Based on 19 reviews ## Pricing Value for money 4.7 (17) Free Trial Starter $185.00 Other,Per Month Value for money 4.7 (17) 4.7 Based on 17 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[ Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[ LiveChat](https://www.capterra.com/p/62194/LiveChat/)[ YouTube](https://www.capterra.com/p/237905/YouTube/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (18) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (18) 5.0 Based on 18 reviews ## User reviews Overall rating 4.7 Based on 19 reviews Filter by rating 5(13) 4(6) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Karen Z. Co-Founder Computer Software ### "Best value, long term solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 28, 2023 They have always been responsive. We had some custom work done and it was delivered on time in and with in budget. Pros I reviewed 5 platforms, and chose ClickHelp because the features and cost made sense. I doubt we will ever need to move again, based on how powerful their solution is. Cons The company took care if the one complaint I had which had to do with speed. They added servers closer and so we really have no complaints or wishes, at this point. Switched from [Help With My Loan](https://www.capterra.com/p/239173/Help-With-My-Loan/) I did NOT switch from anything in the drop down list - please fix this question. Reasons for choosing ClickHelp I wanted to migrate our help guide once and not again for a long time. I wanted a product that would be easy for clients to navigate and search. The solution had to be easy for my staff and colleagues to adopt. ClickHelp checked all the boxes. Great company and great software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Technical writer Computer Software ### "A good documentation tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 October 26, 2022 Pros Clickhelp is excellent for sw documentation. You can create small pieces of content that can be reused. Moreover, it allows you to use variables, this is, words that, depending on your publication requirements, can be translated as different words. Cons The fact of not having isolated categories, more focused to the creation of a knowledge base. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JK Jennifer K. Project manager Entertainment ### "Excellent customer support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 26, 2020 The customer support is really great! In the beginning, \[SENSITIVE CONTENT HIDDEN\] from Sales reached out to offer a demonstration, which he tailored to my priorities in getting started. Afterwards, \[SENSITIVE CONTENT HIDDEN\] answered my questions via email - he was very responsive and friendly, happy to get on a call to explain things further when necessary due to some of our unique circumstances. He was very knowledgeable and asked really good questions to ensure my experience with this new tool was superior. Pros The ability to customize the standard package allowed me to pay for only the features we really need. As we grow, we can easily upgrade. Cons I haven't found anything yet! The trial gave me full access to all of the functionality to test. Reasons for choosing ClickHelp Ease of use and access Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 14, 2020 Jennifer, thank you so much for your feedback! Aryeh S. Technical Writer Computer & Network Security ### "Super satisfied" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 4, 2020 We moved our documentation on-line, including SSO access and a whole lot more. The start-up was great, and the ongoing support stupendous..really! Pros ClickHelp is very easy to use, and the support is legendary. Cons I don't know HTML. If I had spent a few days learning that first, it would be better. I miss word's "Track Changes" option, though there is a way to see all changes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 10, 2020 Great feedback, thank you so much for your kind words about ClickHelp! We're happy to hear you're super satisfied! AU Anonymous User Student Writing and Editing ### "Everything you need in a documentation tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 5, 2019 Pros I love that it's intuitive, online, and works across platforms. Cons Honestly, there are no downsides to it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 10, 2019 Thank you for your feedback on ClickHelp! RV Ross v. Head of Operations Information Technology and Services ### "Deployed at a client site and the love it!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 2, 2019 A client of ours asked for a solution to manage a large amount of internal documents related to their product. We looked at a couple of solution before shortlisting 3 products one of which was ClickHelp. It soon became clear they were leaps and bounds ahead of the others. Support and onboarding was brilliant and the client has been using the product now for around 6 months and are very happy. Pros Incredibly intuitive and easy to use. Allowed departments to easily create and manage internal product documentation. Cons Nothing really, client is very happy and so are we. Reasons for choosing ClickHelp Great onboarding. Easy to use. Very competitive pricing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 5, 2019 Thank you for sharing your feedback with us, happy to hear that! :) EL Eric L. Operations Manager Publishing ### "Great Infrastructure" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 27, 2019 It's been great. From my first communications with representative before purchasing (and then the many many questions I asked that were all responded to within a day or so) to my interaction with the help team, it's been fantastic. Pros • That this is an SaaS is so convenient for me. I've looked at other authoring tools in the last couple of years, even bought one that ended up sitting on the shelf because of the complexity of getting it off the ground. • Amount of functionality and customizability is fantastic. At first this can be slightly overwhelming; I wanted to get right into the "create my guide" mode, but how my org. is going to use ClickHelp required many hours of thinking, tinkering, and seeing how various projects would publish out to online and how I was going to set that up for the end user. Having all of the settings and ability to mod look and function, etc., has been great. • Customer service and support is stellar. Even when a problem is resolved, the team has written back to me because they're wanting to make sure, first, that it stayed resolved, and second, to ask a few follow-up questions about my incident in order to help them troubleshoot and ensure it doesn't happen to other customers as well. Cons I would like templates that aren't as boxy as the six offered. I've used the templates as a starting point but in the end so heavily modified them that they're not at all what I started with. I would have liked something with an interface that feels more 2019 rather than have a web look/feel that's mid- to late aughts. But I can't have it all. Alternatives considered [Teamwork.com](https://www.capterra.com/p/120390/Teamwork-Projects/) [Progress ShareFile](https://www.capterra.com/p/10007380/ShareFile/) [MadCap Flare](https://www.capterra.com/p/111348/MadCap-Flare/) Reasons for choosing ClickHelp MadCap is great but our team's too small and resourcing isn't there. The other two are not designed for user guides specifically. There's no doubt about ClickHelp being the superior product here. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 5, 2019 Eric, thank you for your feedback, great to hear you like the product! We'll certainly consider updating our templates in the future. In fact, many of our clients use flexible branding capabilities of ClickHelp to style their portals according to their company style guides so that they match their designs exactly. We even have a gallery demonstrating some of the customized portals here: https://clickhelp.com/portal-gallery/ SA Supriya A. Senior Technical Writer Computer Software ### "One of the best tools for product documentation" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 7, 2019 A great tool for creating content. ClickHelp also provides a way to create a landing page for your doc sets. If you are planning to move to another Help Authoring tool, do explore ClickHelp. Pros ClickHelp has provided me with an easy to use tool for creating technical docs, FAQs, help topics, etc. I have been able to use different templates for different deliverables and have been able to increase user readability and retention. Cons I would make the UI more user-friendly and bring in more DITA features such as templates for task, topic, concept, etc. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 9, 2019 Supriya, thank you for your review! We have added your improvement request to our DB, thanks so much for sharing your feedback! OA Owanate A. Technical Writer Computer Software ### "Clickhelp is awesome" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 25, 2019 Clickhelp has really helped me in finding solutions whenever I encounter issues. Pros It's easy to use, simplicity and good functionality Cons The software has been okay for me so far Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 9, 2019 Owanate, thank you for posting your review and sharing your thoughts! We're happy you rank our product so high! HH Hana H. Technical Documentation Specialist Information Technology and Services ### "Useful tool for basic technical writer documentation" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 16, 2019 Overall, I have a good experience with ClickHelp despite having to learn a bit about the tool initially before being able to properly use it (which was made easy due to their tutorial videos). Their staff is very friendly, proactive, and efficient in communication, and I was glad that some of the improvements me any my colleagues have suggested were actually implemented in the newest Aurora Polaris release. I am also impressed by their blog full of useful and well-written articles, which have helped me a lot in my career. Pros \- Accessibility: the fact that the tool is online means that it is reachable from any platform no matter where you are, which is a great advantage compared to other offline writing editors. - Structurality: the tool is nicely structural and well arranged - it is always clear where to go/what to click on depending on what the user wants - Plenty of features: the tool itself presents a plethora of features that would be otherwise done by extrenal/3rd party programs - such as editing of inserted images, tables, etc. - Great customer support: quick and helpful in their communication - Plenty of learning materials: even though it might not be clear at the beginning sometimes how to do what exactly there are plenty of learning tutorials which make your work easier and even teach you a few tricks Cons There are some small things that could be improved (such as the size of the actual content writing window, TOC to the content writing table ratio, etc.), however, I would be just nit-picking at this point :). The biggest struggle for me, however, is moving of the Chapters in TOC - one wrong move and everything can go awry :( Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 17, 2019 Thank you for the feedback! Please note that you can switch the topic editor to the Full-Screen mode via the F11 shortcut or the "View | Full Screen" button on the Home tab of the editor ribbon. As for your other improvement suggestions, we've registered them in our DB and will consider implementing them. Feel free to contact us if you have more improvement ideas or need help with the product - we treat customer feedback seriously and we're happy to listen. [View all Reviews](https://www.capterra.com/p/163521/ClickHelp/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)