ClickHelp

ClickHelp

5 / 5 2 reviews

Who Uses This Software?

Software development companies of large and medium size, who need to produce high-quality user documentation in both online and offline versions.


Average Ratings

2 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Live Online
  • Support
    Online

Vendor Details

  • ClickHelp
  • clickhelp.co
  • Founded 2010
  • Russian Federation

About ClickHelp

Online documentation and knowledge base tool. Browser-based solution that works everywhere, you just need a web browser. Online environment for teams to collaborate on user manuals, guides, FAQs and KBs; as well as a user-facing documentation site where you publish and update your content easily. Supports single-sourcing, SSO, password-protected documentation, export to printed formats, a lot of integrations, and more.


ClickHelp Features

  • Cataloging / Categorization
  • Collaboration
  • Content Management
  • Data Management
  • Discussion Boards
  • Document Management
  • FAQ
  • Full Text Search
  • Guided Problem Solving
  • Self Service Portal
  • Self-Learning

ClickHelp Reviews Recently Reviewed!

Great product, great customer service

Aug 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I was able to come to speed quickly with ClickHelp and it had all the features I needed for a complete help system. ClickHelp customer support is just incredible, I'd give it more than 5 stars if I could. Their responsiveness is a rare find in today's customer service world! Pricing is also excellent - compared to competitive products, ClickHelp packs a lot in for the cost.

Cons: I have no Cons that I can point to. There are some features of the package I do not need, so therefor do not use, so my review does not cover everything. I also have a small team, which this product is well-suited for.

Overall: Speed of documentation development and delivery.

Vendor Response

by ClickHelp on August 03, 2017

Eileen, Thank you for your kind feedback! We do try our best to deliver exceptional customer service, as a differentiator in the market. We believe that a good product has to go with great customer service to help the clients make the most of it, and be successful. This way, we are not just a vendor of the tool, but a business partner to help clients achieve the goals of their documentation projects. Good luck with your documentation projects!

Short time to delivery

Jul 18, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The software is really easy to learn. You get to a nice help documentation very quickly. The versioning is great as well.

Cons: The current pricing model is a little high for small development businesses. But if you compare to alternatives you get a lot for your money.

Vendor Response

by ClickHelp on July 18, 2017

Thomas, thank you for your review! We keep adding features for software vendors to publish online docs easily and quickly, leveraging ClickHelp not only as an authoring tool, but also as a true online documentation infrastructure.