ClickHelp

ClickHelp

5 / 5 7 reviews

Who Uses This Software?

Software development companies of large and medium size, who need to produce high-quality user documentation in both online and offline versions.


Average Ratings

7 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Live Online
  • Support
    Online

Vendor Details

  • ClickHelp
  • clickhelp.co
  • Founded 2010
  • Russian Federation

About ClickHelp

Online documentation and knowledge base tool. Browser-based solution that works everywhere, you just need a web browser. Online environment for teams to collaborate on user manuals, guides, FAQs and KBs; as well as a user-facing documentation site where you publish and update your content easily. Supports single-sourcing, SSO, password-protected documentation, export to printed formats, a lot of integrations, and more.


ClickHelp Features

  • Cataloging / Categorization
  • Collaboration
  • Content Management
  • Data Management
  • Discussion Boards
  • Document Management
  • FAQ
  • Full Text Search
  • Guided Problem Solving
  • Self Service Portal
  • Self-Learning

ClickHelp Reviews Recently Reviewed!


Great product, great customer service

Aug 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I was able to come to speed quickly with ClickHelp and it had all the features I needed for a complete help system. ClickHelp customer support is just incredible, I'd give it more than 5 stars if I could. Their responsiveness is a rare find in today's customer service world! Pricing is also excellent - compared to competitive products, ClickHelp packs a lot in for the cost.

Cons: I have no Cons that I can point to. There are some features of the package I do not need, so therefor do not use, so my review does not cover everything. I also have a small team, which this product is well-suited for.

Overall: Speed of documentation development and delivery.

Vendor Response

by ClickHelp on August 03, 2017

Eileen, Thank you for your kind feedback! We do try our best to deliver exceptional customer service, as a differentiator in the market. We believe that a good product has to go with great customer service to help the clients make the most of it, and be successful. This way, we are not just a vendor of the tool, but a business partner to help clients achieve the goals of their documentation projects. Good luck with your documentation projects!

Intuitive product layout that allowed us to hit-the-ground-running & excellent customer support!

Apr 27, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Having tried out several others, ClickHelp was the most intuitive and easy to use, plus it offers reviewer workflow that many competitors do not. They have several how-to videos but I didn't need many of them because the layout is elegant and easy to figure out. Of course I had a few questions, and our account rep was very responsive and helpful. Likewise I found a few small bugs but support fixed them within days both while we were still in trial and after purchase. Since it's hosted, the fixes were immediately applied to our portal, so no cumbersome installs to get a feature fixed. It was also very easy to import an existing Word doc, maintained styles, auto-separated into the appropriate topics, then re-exported to Word looking very similar to original.

Cons: Every once in a while it does seem to run a little slow. For example, I may be editing multiple topics, navigating around a lot, and sometimes when I click "Unlock & Edit" on a topic it might hang. I usually have to go back to the dashboard and try again a time or two, and then it keeps working. Also reviewer process is a bit clunky, but otoh, very few competitors even have this feature.

Overall: You can really hit the ground running with this product.

Vendor Response

by ClickHelp on May 02, 2018

Vanessa, thank you for your feedback on ClickHelp! We are always doing our best to provide fast and professional assistance. Regarding the Cons you pointed out, we will contact you directly to help you sort things out. Thanks again for the great feedback!

For past two years , we are using ClickHelp Online help for our company and it is a great product. T

Jan 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: With minimal training any one can use it. The documentation is easy and it gives a splendid look to the online help content.

Cons: Inserting a Video (.wmv, .mp4, .avi formats) in the article is little difficult as it takes only online video links.

Vendor Response

by ClickHelp on January 08, 2018

Dear Ramya, Thank you for your feedback! We are glad to hear ClickHelp solve the online documentation needs for your company, and it is easy to use for your employees. That's awesome! As for inserting video content into help topics, we do actually recommend using specialized video hosting services as opposed to uploading the video file into your ClickHelp portal. When using such services like YouTube, Wistia or Screencast.com, you get their respective video player component that optimizes your video for different platforms (Mac vs Windows), device types (laptop vs mobile), and the network speed (mobile vs LAN). Some of those services offer nice stats and analytics for your videos. That's why we focus on integrating with existing video services as opposed to creating our own. But things may certainly change. We truly appreciate your feedback!

ClickHelp is changing the way our company handles documentation

Feb 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Our company has many software products and supporting user guides and manuals. With no standardization in place we were looking for an on-line solution to improve the overall look and consistency of our user guides and installation manuals. After reviewing several of the leading Help Authoring Tools (HAT) on the market, we decided on ClickHelp. Several key features of ClickHelp made our decision easy:
*Web Based Authoring (no local software install)
*Automatic Language Translation (we have clients all around the globe)
*Multi-Author Capability (collaboration)
*Price

Overall: We are very happy with it's capabilities. Based on the customer support I have received I am confident if we have any issues/enhancements that they will be heard and considered.

Vendor Response

by ClickHelp on February 12, 2018

Mike, thank you for your great review! We're doing our best to provide high-quality support and a powerful modern platform for various documentation needs. We love to hear you enjoy the results of our work!

It's actually enjoyable to work with the ClickHelp product and team

Aug 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ClickHelp product is intuitive and easy to use, yet robust and feature-rich. We're delighted with how fast and accurate the import process is, and with the ease of authoring, reviewing and publishing our documentation. The ClickHelp team has surpassed any expectation I had in terms of professionalism, responsiveness, friendliness, and the prompt delivery of quality support. I highly recommend ClickHelp!

Cons: We've made a few enhancement requests, but nothing major.

Overall: Our training and product documentation was scattered all over our repository. "Where's the latest product guide was a common question. Now we have our documentation readily available for access by both our customers and internal resources; ClickHelp is our "one-stop shop". Being able to set permissions and visibility of publications is another key benefit, as is the ability to continuously improve and re-publish.

Vendor Response

by ClickHelp on August 09, 2018

Thank you for your great feedback! We have passed your comments to the support team, thanks for your kind words. We will keep working to make our product and service even better!

Short time to delivery

Jul 18, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is really easy to learn. You get to a nice help documentation very quickly. The versioning is great as well.

Cons: The current pricing model is a little high for small development businesses. But if you compare to alternatives you get a lot for your money.

Vendor Response

by ClickHelp on July 18, 2017

Thomas, thank you for your review! We keep adding features for software vendors to publish online docs easily and quickly, leveraging ClickHelp not only as an authoring tool, but also as a true online documentation infrastructure.

ClickHelp was very easy to use and we had our portal up and running very quickly!

Oct 29, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ClickHelp is very easy to use. I am not a technical writer nor do I have experience with Technical writing tools, but I was able to get documentation imported very quickly. The support provided by ClickHelp is the best I have ever received from a software company!

Cons: There were a few oddities with the way the software worked, but ClickHelp Support helped me find a work around.

Overall: Our clients and internal staff had immediate access to our product documentation. Our existing documentation was in Word format and was very easy to import into ClickHelp. It was very easy to update the documentation and add more help topics as needed.

Vendor Response

by ClickHelp on January 08, 2018

Hello Julie, Thank you for great review of ClickHelp! We do focus on creating a professional technical writing solution that is easy to use for beginners without compromising the functionality and flexibility. We are happy to hear that our product was easy to implement and use. Good luck with your documentation projects!