# ClickHelp Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about ClickHelp Software - reviews, pricing plans, popular comparisons to other Knowledge Management products and more.

Source: https://www.capterra.com/p/163521/ClickHelp/pricing

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# 

 ClickHelp Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

ClickHelp

## What is ClickHelp?

An AI-powered online documentation and knowledge base tool. Browser-based solution that works everywhere, you just need a web browser. Online environment for teams to collaborate on user manuals, guides, FAQs and KBs, multi-language documentation sites; as well as a user-facing documentation site where you publish and update your content easily. Supports single-sourcing, SSO, password-protected documentation, IP Allowlist, Audit Trail, export to printed formats, a lot of integrations, optional block-based topic editor, automated domain management, Two-Factor Authentication, and more.

## What is ClickHelp used for?

[Knowledge Management](https://www.capterra.com/knowledge-management-software/)[IT Documentation](https://www.capterra.com/it-documentation-software/)

Overall rating

Based on 19 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$185

Other, Per Month

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### ClickHelp

4.7 (19)

VS.

[4.5 (3,660)](https://www.capterra.com/p/136446/Confluence/reviews/)

Starting Price

$185

Other, Per Month

Starting Price

$5.42

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.6 (19)

Ease Of Use

4.3 (3,631)

Value For Money

4.7 (17)

Value For Money

4.3 (2,232)

Customer Service

5.0 (18)

Customer Service

4.3 (2,121)

## ClickHelp alternatives

[4.6 (5,044)](https://www.capterra.com/p/153140/Connecteam/reviews/)

Starting price

$29.00

Per User, Per Month

[4.7 (290)](https://www.capterra.com/p/177031/Document360/reviews/)

Starting price

Contact vendor for pricing

[4.7 (24,035)](https://www.capterra.com/p/135003/Slack/reviews/)

Starting price

$8.75

Per User, Per Month

Highest Rated

[4.8 (106)](https://www.capterra.com/p/146524/Shelf/reviews/)

Starting price

$10.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/163521/ClickHelp/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Access Controls/Permissions

4.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Define levels of authorization for access to specific files or systems

Alerts/Notifications

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Collaboration Tools

4.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Provides a channel for team members to share media files, communicate, and work together

Knowledge Base Management

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Self Service Portal

4.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Online portal through which end users can access the system, manage tasks, or obtain information

Text Editing

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Edit text as needed

ClickHelp 33 features

Define levels of authorization for access to specific files or systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Track changes in laws and regulations and compare previous legislation to current legislation

Provides a channel for team members to share media files, communicate, and work together

Leave comments and notes on documents for others to view

Centralized repository to store content and assets

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Add customized logos and colors to align with company branding

Pre-designed layouts that can be customized to match preferences and requirements

Import and export data to and from software applications

Manage product specific documents in a categorized order

Assemble applications and processes by dragging over and arranging pre-built components

Specifically developed for the IT sector

Search for specific words or phrases within a document or database

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Ability to chat online in real time

Manage and support multiple languages

Streamlining repetitive tasks and activities through automated and predefined workflows

Monitor the progress of projects from start to finish

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Search and filter data across systems to locate required information by entering keywords or certain criteria

Manage and control the security aspects of an organization's digital assets, resources, and operations

Online portal through which end users can access the system, manage tasks, or obtain information

Allow users to access multiple services after entering their login credentials once

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Sample files or documents that could be customized as needed or used as is

Edit text as needed

Set up connections to third-party platforms to improve business processes

Track revisions and updates made to files and navigate between different versions

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.7 (19)

4.7

Based on 19 reviews

## Pricing

Value for money

4.7 (17)

Free Trial

Starter

$185.00

Other,Per Month

Value for money

4.7 (17)

4.7

Based on 17 reviews

## Integrations

[

Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[

Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[

Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[

Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[

LiveChat](https://www.capterra.com/p/62194/LiveChat/)[

YouTube](https://www.capterra.com/p/237905/YouTube/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (18)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (18)

5.0

Based on 18 reviews

## User reviews

Overall rating

4.7

Based on 19 reviews

Filter by rating

5(13)

4(6)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

Karen Z.

Co-Founder

Computer Software

### "Best value, long term solution"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 28, 2023

They have always been responsive. We had some custom work done and it was delivered on time in and with in budget.

Pros

I reviewed 5 platforms, and chose ClickHelp because the features and cost made sense. I doubt we will ever need to move again, based on how powerful their solution is.

Cons

The company took care if the one complaint I had which had to do with speed. They added servers closer and so we really have no complaints or wishes, at this point.

Switched from

[Help With My Loan](https://www.capterra.com/p/239173/Help-With-My-Loan/)

I did NOT switch from anything in the drop down list - please fix this question.

Reasons for choosing ClickHelp

I wanted to migrate our help guide once and not again for a long time. I wanted a product that would be easy for clients to navigate and search. The solution had to be easy for my staff and colleagues to adopt. ClickHelp checked all the boxes. Great company and great software.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Technical writer

Computer Software

### "A good documentation tool"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

6/10

October 26, 2022

Pros

Clickhelp is excellent for sw documentation. You can create small pieces of content that can be reused. Moreover, it allows you to use variables, this is, words that, depending on your publication requirements, can be translated as different words.

Cons

The fact of not having isolated categories, more focused to the creation of a knowledge base.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JK

Jennifer K.

Project manager

Entertainment

### "Excellent customer support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 26, 2020

The customer support is really great! In the beginning, \[SENSITIVE CONTENT HIDDEN\] from Sales reached out to offer a demonstration, which he tailored to my priorities in getting started. Afterwards, \[SENSITIVE CONTENT HIDDEN\] answered my questions via email - he was very responsive and friendly, happy to get on a call to explain things further when necessary due to some of our unique circumstances. He was very knowledgeable and asked really good questions to ensure my experience with this new tool was superior.

Pros

The ability to customize the standard package allowed me to pay for only the features we really need. As we grow, we can easily upgrade.

Cons

I haven't found anything yet! The trial gave me full access to all of the functionality to test.

Reasons for choosing ClickHelp

Ease of use and access

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

September 14, 2020

Jennifer, thank you so much for your feedback!

Aryeh S.

Technical Writer

Computer & Network Security

### "Super satisfied"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 4, 2020

We moved our documentation on-line, including SSO access and a whole lot more. The start-up was great, and the ongoing support stupendous..really!

Pros

ClickHelp is very easy to use, and the support is legendary.

Cons

I don't know HTML. If I had spent a few days learning that first, it would be better. I miss word's "Track Changes" option, though there is a way to see all changes.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

March 10, 2020

Great feedback, thank you so much for your kind words about ClickHelp! We're happy to hear you're super satisfied!

AU

Anonymous User

Student

Writing and Editing

### "Everything you need in a documentation tool"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 5, 2019

Pros

I love that it's intuitive, online, and works across platforms.

Cons

Honestly, there are no downsides to it.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

December 10, 2019

Thank you for your feedback on ClickHelp!

RV

Ross v.

Head of Operations

Information Technology and Services

### "Deployed at a client site and the love it!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

July 2, 2019

A client of ours asked for a solution to manage a large amount of internal documents related to their product. We looked at a couple of solution before shortlisting 3 products one of which was ClickHelp. It soon became clear they were leaps and bounds ahead of the others. Support and onboarding was brilliant and the client has been using the product now for around 6 months and are very happy.

Pros

Incredibly intuitive and easy to use. Allowed departments to easily create and manage internal product documentation.

Cons

Nothing really, client is very happy and so are we.

Reasons for choosing ClickHelp

Great onboarding. Easy to use. Very competitive pricing.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

July 5, 2019

Thank you for sharing your feedback with us, happy to hear that! :)

EL

Eric L.

Operations Manager

Publishing

### "Great Infrastructure"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

June 27, 2019

It's been great. From my first communications with representative before purchasing (and then the many many questions I asked that were all responded to within a day or so) to my interaction with the help team, it's been fantastic.

Pros

• That this is an SaaS is so convenient for me. I've looked at other authoring tools in the last couple of years, even bought one that ended up sitting on the shelf because of the complexity of getting it off the ground. • Amount of functionality and customizability is fantastic. At first this can be slightly overwhelming; I wanted to get right into the "create my guide" mode, but how my org. is going to use ClickHelp required many hours of thinking, tinkering, and seeing how various projects would publish out to online and how I was going to set that up for the end user. Having all of the settings and ability to mod look and function, etc., has been great. • Customer service and support is stellar. Even when a problem is resolved, the team has written back to me because they're wanting to make sure, first, that it stayed resolved, and second, to ask a few follow-up questions about my incident in order to help them troubleshoot and ensure it doesn't happen to other customers as well.

Cons

I would like templates that aren't as boxy as the six offered. I've used the templates as a starting point but in the end so heavily modified them that they're not at all what I started with. I would have liked something with an interface that feels more 2019 rather than have a web look/feel that's mid- to late aughts. But I can't have it all.

Alternatives considered

[Teamwork.com](https://www.capterra.com/p/120390/Teamwork-Projects/)

[Progress ShareFile](https://www.capterra.com/p/10007380/ShareFile/)

[MadCap Flare](https://www.capterra.com/p/111348/MadCap-Flare/)

Reasons for choosing ClickHelp

MadCap is great but our team's too small and resourcing isn't there. The other two are not designed for user guides specifically. There's no doubt about ClickHelp being the superior product here.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

July 5, 2019

Eric, thank you for your feedback, great to hear you like the product! We'll certainly consider updating our templates in the future. In fact, many of our clients use flexible branding capabilities of ClickHelp to style their portals according to their company style guides so that they match their designs exactly. We even have a gallery demonstrating some of the customized portals here: https://clickhelp.com/portal-gallery/

SA

Supriya A.

Senior Technical Writer

Computer Software

### "One of the best tools for product documentation"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

May 7, 2019

A great tool for creating content. ClickHelp also provides a way to create a landing page for your doc sets. If you are planning to move to another Help Authoring tool, do explore ClickHelp.

Pros

ClickHelp has provided me with an easy to use tool for creating technical docs, FAQs, help topics, etc. I have been able to use different templates for different deliverables and have been able to increase user readability and retention.

Cons

I would make the UI more user-friendly and bring in more DITA features such as templates for task, topic, concept, etc.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

May 9, 2019

Supriya, thank you for your review! We have added your improvement request to our DB, thanks so much for sharing your feedback!

OA

Owanate A.

Technical Writer

Computer Software

### "Clickhelp is awesome"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

April 25, 2019

Clickhelp has really helped me in finding solutions whenever I encounter issues.

Pros

It's easy to use, simplicity and good functionality

Cons

The software has been okay for me so far

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 9, 2019

Owanate, thank you for posting your review and sharing your thoughts! We're happy you rank our product so high!

HH

Hana H.

Technical Documentation Specialist

Information Technology and Services

### "Useful tool for basic technical writer documentation"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 16, 2019

Overall, I have a good experience with ClickHelp despite having to learn a bit about the tool initially before being able to properly use it (which was made easy due to their tutorial videos). Their staff is very friendly, proactive, and efficient in communication, and I was glad that some of the improvements me any my colleagues have suggested were actually implemented in the newest Aurora Polaris release. I am also impressed by their blog full of useful and well-written articles, which have helped me a lot in my career.

Pros

\- Accessibility: the fact that the tool is online means that it is reachable from any platform no matter where you are, which is a great advantage compared to other offline writing editors. - Structurality: the tool is nicely structural and well arranged - it is always clear where to go/what to click on depending on what the user wants - Plenty of features: the tool itself presents a plethora of features that would be otherwise done by extrenal/3rd party programs - such as editing of inserted images, tables, etc. - Great customer support: quick and helpful in their communication - Plenty of learning materials: even though it might not be clear at the beginning sometimes how to do what exactly there are plenty of learning tutorials which make your work easier and even teach you a few tricks

Cons

There are some small things that could be improved (such as the size of the actual content writing window, TOC to the content writing table ratio, etc.), however, I would be just nit-picking at this point :). The biggest struggle for me, however, is moving of the Chapters in TOC - one wrong move and everything can go awry :(

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 17, 2019

Thank you for the feedback! Please note that you can switch the topic editor to the Full-Screen mode via the F11 shortcut or the "View | Full Screen" button on the Home tab of the editor ribbon. As for your other improvement suggestions, we've registered them in our DB and will consider implementing them. Feel free to contact us if you have more improvement ideas or need help with the product - we treat customer feedback seriously and we're happy to listen.

[View all Reviews](https://www.capterra.com/p/163521/ClickHelp/reviews/)

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