# ON!Track Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ON!Track the right Tool Management solution for you? Explore 54 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/163550/ON-Track-Asset-Management/reviews --- ON!Track 4.4 (54) [View alternatives](https://www.capterra.com/p/163550/ON-Track-Asset-Management/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 8th, 2025 # Reviews of ON!Track Ease of use 4.0 Customer Service 4.6 ## Pros and Cons in Reviews mv matthew v Carpenter foreman supervisorConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “Great for use on multiple sites with hundreds of tools and can also tag other brands“ November 6, 2024 IH Ian H OperationsConstruction, 51 - 200 employeesUsed the software for: Less than 6 months. “Expensive upfront implementation costs.“ October 18, 2023 mv matthew v Carpenter foreman supervisorConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “Super easy based on my end with company of over 300 people 25 job sites and thousands of itemized tools.“ November 6, 2024 IH Ian H OperationsConstruction, 51 - 200 employeesUsed the software for: Less than 6 months. “Repair entry and tracking very easy for Hilti products. When paired with the Fleet tool leasing, is a very powerful resource.“ October 18, 2023 ## Showing most helpful reviews Showing 1-25 of 54 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mariline P. Présidente - Directrice Générale Used the software for: 1-2 years ### "I was looking for that type of software and it gives me exactly the king of infos I needed." February 7, 2018 4.0 Quicker acces to infos and research, reports, historics... Improvement of the management of the assets. Pros Acces from everywhere because it is a website Barre codes and scan Mobile App Many functions and possibilities Cons I've been waiting for you to correct something in the mobile App for more then a year now. That's too long! For me it is a big issue and it really makes some parts of the App useless until there is a change. Review Source Response from Hilti March 19, 2018 Hello Mariline, we appreciate your feedback as it helps us understand what functions and capabilities are important to our users and what enhancements should be included in future software releases. Thank you for the opportunity to work with you. mV matthew V. Carpenter foreman supervisor Construction Used the software for: 1-2 years ### "Reimar forming - hilti on track since 2029" November 6, 2024 5.0 Been using system since 2019 if not earlier. Super easy based on my end with company of over 300 people 25 job sites and thousands of itemized tools. We are able to verify tools presence and tracking also with gps if required all with app. Pros Easy, scan items or locate on proximity with cell phone. Great for use on multiple sites with hundreds of tools and can also tag other brands Cons So for no complaints , sometimes wish we could have photo associated with item and also use as a dispatch order form. This would clarify items or tools required and have reference for sender and receiver to be accurate as to needs Review Source DC Derek C. Project Estimator/Manager Construction Used the software for: 2+ years ### "Keep looking - ASAP Systems is lightyears beyond Hilti" July 24, 2019 2.0 None at all. If anything, it has created more issues. Pros I have the ability to print labels for what is needed. Cons Oh, where do I begin? Let's start with the fact that the app for your phone is easier to use than the app on the PC, but not by much. Tracking, deleting, transferring, et cetera all become a cumbersome process that we have actually timed. Do you want to transfer/delete assets from an individual to another? Good luck, even the Hilti person that helped out a little bit was not any faster than we were....6 assets an hour, and we have thousands. It is way too expensive for what it offers, and there are tons of other programs out there that do far more, far better, and with less cost! Do not waste your time and money on this product because you are literally buying a name that's been stamped on the side of a polished turd. This is a program that was not thought through fully, and if you speak to the right people within Hilti, they will even admit that it was not ready to be released when it was! Review Source Response from Hilti July 26, 2019 Hello Derek, We appreciate your feedback as it helps us understand what functions and capabilities are important to our users and what enhancement should be included in future software releases. We are unable to locate you in our database and would like the opportunity to understand your concerns in more detail and improve your experience. Please contact us at 1-866-897-4578 or hnaontrack@hilti.com. AV Anthony V. operations manager Facilities Services Used the software for: 6-12 months ### "a system we needed for quite some time." May 16, 2017 5.0 the system is in control of the tools and consumables out on the jobsites, and also in our warehouse. which relieves a lot of time and pressure off of our shoulders. plus we know that what we get out of the system is what we put into it. so we take pride in knowing the inventory on the jobs is what we sent and should still be accountable by the team at the site. I also believe that tool loss and or theft has completely been eliminated as the whole company is aware of our system and our warehouse teams reliability to how it works for them. Pros job lists, inventory is at a click away. ease of use with the scanner, this is our first system from going from pen and paper lists. OnTrack has lived up to all the claims we were shown by your sales team and setup crew. it was a simple system for a novice to learn and has become a key component in our daily work schedule. Cons there really aren't too many things I can call a con regarding the product, not to happy with the pricing of the tags, the reusability of the tags. I would like to be able to print our own barcode workbook. we have been able to get one done by our setup team, but we do make changes to our own system and would like to coordinate it with the way our warehouse is setup , not the way it was loaded into the software. Review Source Response from Hilti May 22, 2017 Hello Anthony, we appreciate your feedback. It is fantastic to hear that tool loss and theft has been eliminated for your team. It's amazing what transparency and accountability can achieve. Our team will reach out to regarding scan book options. Thank you for the opportunity to work with you. ER Edgar R. Analista de Repuestos Automotive Used the software for: 1-2 years ### "Excellent tool for real-time review" March 6, 2018 5.0 Improve product search, real-time visualization and increase the efficiency of human capital in the company. Pros \# It has a great use in our organization since it has access system with only one internet connection. #It adapts to the standards of administrative tools for the search through barcode, location, name or characteristics of the product. #One of its best advantages is that it has a mobile application, so it can be used from any simple mobile device, facilitating the transfer to the physical location of the product and at the same time avoiding only being tied to a desktop computer. # This is used in all aspects of the company to maintain a standard and order of assets, orders, sales, guaranteeing the effectiveness and reduction of time in the search of producer or inputs. Cons \# They should focus a little more on the use of the mobile application, since the development improvements have stopped appearing. Review Source Response from Hilti March 16, 2018 Hello Edgar, thank you for taking the time to share how ON!Track has impacted your business. We hope the mobile app update that occurred over the weekend improves your experience further. We value your feedback and appreciate the opportunity to work with you. JK Jackson K. Shop Manager Construction Used the software for: 1-2 years ### "I think this could be an excellent system with a few developments. " April 23, 2018 3.0 We have found out which employees kept swapping equipment once we got this in place. However unless the operators actually report or use the app when they swap equipment the system needs to get manually adjusted when items get swapped. The barcodes stay on surprisingly well for what they go thru which is a plus. Pros the app is very easy to use. Still haven't figured out how to add locations in the app, or add asset categories, but overall it serves its purpose Cons scanning capability with the handheld scanner has not worked for our needs. It picks up 4 or 5 different codes in the consumables binder that was provided, and it doesn't seem to scan thru plastic tool cases. our trucks have lots of equipment in them and in order to pick up the tool on the scanner they have to be outside of their cases and within about a 1ft distance from the scanner. I think that for what the app provides the monthly charge is way to expensive. Its a pretty basic app that could compare to other scanning apps that are free or only a dollar to download. Review Source Response from Hilti May 7, 2018 Hello Jackson, Thank you for your feedback. One of our team members in your area will reach out to provide app and web-based training related to adding locations and asset categories. Our technical support team is available (Monday-Friday, 7am-6pm CST) whenever you have issues and need immediate support (hnaontrack@hilti.com / 1-866-879-4578). Based on your comments, our new Bluetooth tags and added benefits may be of interest to you. We will be in touch on this topic as well. Thank you for your feedback and your business. IH Ian H. Operations Construction Used the software for: Less than 6 months ### "ON!Track Tool & Inventory Tracking - Excellent Transparency for Construction, Room for Refinement" October 18, 2023 4.0 Most of the reviews here are quite old and a number of the complaints have been addressed. Some, such as the mobile app are improved but still need work. So far, we've yet to fully experience the benefits of the system, but that is due to slow adoption of our internal process changes. Pros Centralized tracking for tools, assets, consumables, and inventory. Support is easily accessible and helpful. Repair entry and tracking very easy for Hilti products. When paired with the Fleet tool leasing, is a very powerful resource. Cons Expensive upfront implementation costs. Mobile app is buggy and needs layout improvements. Tracking hardware deployment can be tricky on certain assets by their nature, and Bluetooth tags can be easily removed (also pricey). Review Source VR Verified Reviewer Celtic Manager - IKEA Construction Used the software for: 6-12 months ### "Ontrack does exactly what we want it to, with lots of room to expand" July 17, 2018 5.0 Pros Combination of tracking and asset charge model helps us achieve out company initiatives. Ease of use, and ability to expand Cons would like to see an asset tab in the mobile app, so I can see our entire inventory in one place not just by specific location or asset Review Source Response from Hilti July 19, 2018 Hello, We appreciate you taking the time to share your feedback. The full asset list is available through the web application. We are always looking for ways to improve the mobile app experience and will forward this feedback to our developers.. It is great to hear we are able to help your company execute your strategic initiatives. Thank you for the opportunity to work with you MF Mark F. warehouse operations manager Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Overall good. Could have used better training when we started. Have learned most on my own." May 16, 2017 4.0 Able to track equipment and tool easier. Able to keep information and costs in one location. Pros Ability to track our tools and equipment with much more ease. Ability to upload and track costs, repairs and expenses. Ability to track and be notified of equipment and employee certifications and inspections and when due. Versatility to enter assets and commodities in ways that work for us. Cons Can not edit or delete entries in services once entered. Have talked to Tech support about that, it's a fact. Cannot add columns in transfers once go to transfer items, no description there, only alternate code so gets confusing what and how many when multiple items in list. Commodities in an asset group can not be numbered or identified individually. If put in notes, carries to all in that group. I.E., six foot ladder #20. No way to identify it is #20. And when someone enters a return date and it goes past, notification difficult to get off dashboard even after returned. Always have to transfer back to and back from for it to go away. Review Source Response from Hilti May 22, 2017 Hello Mark, thank you for the feedback. You will be happy to know our software developers are working on these topics. It is unfortunate you did not receive proper training upfront and have felt the need to learn on your own. We will reach out to you to offer an in-person training by one of our consultants. Thank you for the opportunity to work with you. VR Verified Reviewer Civil/Structural Engineer Civil Engineering Used the software for: ### "Helps to record, register, and manage all of my equipment." May 9, 2018 4.0 Every piece of available equipment is able to be recorded, registered, and efficiently managed. Pros Equipment is easy to find and easy to manage using this software. I am able to keep track of certificates and all of my maintenance dates. Cons Sometimes the equipment that I am using does not show up in the database or is unavailable. There could be more data available for users. Review Source Response from Hilti June 15, 2018 Hello ¿ Thank you for taking the time to write a review. One of the benefits of Hilti ON!Track Asset Management is that it can track Hilti products (tools, accessories, bits, blades, etc.) and non- Hilti tools. There are also many features outside of the tool/equipment tracking that many of our smaller customers utilize. We would very much like to speak with you to better understand how we can continue to support you. Please reach out to us by phone at 1-866-879-4578 or by email at hnaontrack@hilti.com, so we can help make sure you are getting the most out of the system. Thank you for your business. MS Matt S. General Superintendent Construction Used the software for: 6-12 months ### "Easy to use" May 31, 2017 4.0 Easily move assets and track them Pros Functionality, quickly move assets from job to job. Able to instruct others on how to use the asset system in a quick amount of time Cons Asset tags are easily removed, making it hard to locate the asset. The cost is a little too expensive as well as the amount of tags that you're given. Review Source Response from Hilti June 1, 2017 Hello Matt, we appreciate your feedback. Thank you for the opportunity to work with you. JW Josh W. VP Construction Used the software for: Less than 6 months ### "Simple application for ease of field use. Three step process to transfer tools is quick and easy." May 26, 2017 5.0 Tracking of tools and equipment allows us not only to determine where tools are but it also allows us to track maintenance schedules. It also helps us to identify if equipment or tools require inspections and when these are due. Pros Tracking and accountability for all tools and equipment. Crews are able to determine where equipment is at all times and plan for what they need and know who to contact instead of always asking the office where a particular tool or piece of equipment is. Cons One of the search icons is misleading and doesn't function as you might think. It also uses more data than I expected. Review Source Response from Hilti May 31, 2017 Hello Josh, we appreciate you taking the time to leave a review. Thank you for the opportunity to work with you. JA Jason A. VP of operations Construction Used the software for: Less than 6 months ### "Very good way to track equipment and records." May 25, 2017 4.0 The ability to know exactly what we have and where it is, is very beneficial. Also the responsibility of each person being allocated an item helps with the long term productivity. Pros The fact that it can be using on a computer, tablet, iPhone or android is excellent. The ability to track the service records for equipment is very helpful. Cons The restriction on retiring a consumable item is not good. The restriction of using the information directly with accounting is quite time-consuming. Review Source Response from Hilti May 26, 2017 Hello Jason, we appreciate your feedback. Our support team will reach out to you to review possible ways to help you with consumable management and accounting. DJH David J H. Project Manager/ Estimator Construction Used the software for: 1-2 years ### "Takes all of the guess work out of were all of our tools and equipment are at at all times!" May 16, 2017 5.0 Keeping track of our ever revolving inventory of assets! Pros Easy to navigate and add assets and transfers for employees etc. It takes all of the guess work out of what we have and where it is at. Review Source Response from Hilti May 22, 2017 Hello David, we appreciate you taking the time to share your experience. We love that ON!Track "takes all the guess work out", perhaps this could be a new slogan! Thank you for the opportunity to work with you. MJ Michael J. operations manager Construction Used the software for: Less than 6 months ### "The setup went Great. The customer support was amazing. " May 16, 2017 4.0 Pros I can track my assests where ever they are and keep track of what consumables are being used on each job Cons I don't like that my supervisors can't place an order through the system, or that the description doesn't show up on the dashboard for the items that stock is low Review Source Response from Hilti May 22, 2017 Hello Michael, we appreciate you feedback and will share it with our development team. It is wonderful to hear you enjoyed the experience with one of our consultants and the implementation team. Thank you for the opportunity to work with you. CB Chris B. Operations Manager Construction Used the software for: Less than 6 months ### "The sales team explained the system well. Implementation and training was well planned. " May 16, 2017 4.0 Complete inventory. Equipment maintenance records for COR. A system to locate equipment from the office instead of searching sites. Pros Complete inventory on one system. Able to track maintenance and generate reports. Accountability with the field personnel as far as locations and care of equipment. Cons Would like to see document upload and storage of personnel training certificates. Inventory can be too much for certain sites - would like to see an option to scan and compile lists without having to complete a total inventory. Review Source Response from Hilti November 27, 2017 Hello Chris, we appreciate your feedback. You will be happy to know that the employee certificate upload function is now available after the recent 2.8 release. Thank you for the opportunity to work with you. ES Eric S. Warehouse Manager Used the software for: Less than 6 months ### "Had a great experience with HILTI throughout the entire implementation process" March 12, 2018 5.0 Pros Ease of use, streamlined system, very user-friendly without a bunch of useless bells and whistles. Review Source Response from Hilti March 16, 2018 Hello Eric, thank you for taking the time to share your experience with ON!Track. We appreciate your business and the opportunity to work with you. WC William C. Vice President Used the software for: Less than 6 months ### "Really helped us get organized" May 24, 2017 5.0 We are still new at this and really just discovering how to get the most out of it. So far so good. Pros We know where all of our tools are. Tracking tool movement and certification records from one place is great. Cons Review Source Response from Hilti May 26, 2017 Hello William, thank you for the feedback. keep in mind we are always developing new solutions in ON!Track so if you have any additional feedback please let your Hilti Representative or Customer Service know. KM Kelly M. Accounts Payable Manager Construction Used the software for: 1-2 years ### "System is easy to use and customer service is always helpful when there are questions." May 16, 2017 4.0 Ability to better track assets and know where our consumables are being used. Pros I have the ability to easily track consumable use to specific jobs and capture these costs. Able to know where assets such as tools are located and assign responsibility. I like having the reports to know what is in inventory at any given time. Cons I don't like that in order to adjust a quantity I have to delete the location and add it again it would be nice to just adjust the quantity. Also I'm not able to add cost of an item except when I am restocking I would like to be able to go into an item assign cost. Review Source Response from Hilti May 22, 2017 Kelly, we appreciate you taking the time to provide feedback. We will share this with our development team. It is great to hear our customer service team is a valuable resource to you. Thank you for the opportunity to work with you. MC Mike C. Purchasing Manager Construction Used the software for: 6-12 months ### "OnTrack! has become a valuable tool that our company uses on a daily basis!" May 16, 2017 5.0 Being able to track our assets as well as our consumables. It gave us the ability to hold our ever growing field team accountable to the tools that were put in their care. Pros I like the UI and ease of use the most. It gives us a great tool in keeping track of company property. Not just how much but where it is as well. It has helped us deplete excess inventory in our warehouse and for the first time we were able to close out a project and have every tool that went out when the job was mobilized come back! Cons Implementing OnTrack! was more expensive than anticipated and took much more time than planned on. Review Source Response from Hilti May 22, 2017 Hello Mike, thank you for taking the time to submit a review. The consultation and implementation phases are key in the change management process and we want to be a part of the process to supervise quality, as it can make or break the software adoption. We hope you still found value in this support. It is fantastic to hear that you closed up a job and have everything come back. Thank you for the opportunity to work with you. DF Douglas F. CFO / CITO Construction Used the software for: 6-12 months ### "Overall a positive experience" May 16, 2017 4.0 It did improve our management and tracking of tools and equipment. Pros The potential of the software to manage and track equipment tools is very good. We were looking for a system to manage our tools and equipment. The HILTI system is a natural fit since we utilize their HILTI Fleet program already, Cons The consumable management piece is still work in progress but has a lot of potentials. The set-up and training is pretty intense, but HILTI support is very responsive and their training materials are very good. The RFID component does not work well when the tags are attached to metal. Otherwise, that is a great feature too. Review Source Response from Hilti May 22, 2017 Hello Douglas, we appreciate your feedback. ON!Track is indeed a perfect match for our Tool Fleet Management service. We will continue to improve the consumable management capabilities of the system and look forward to working with you in the future. Thank you for working with us. JF Jesse F. CS Technician - Parts Oil & Energy Used the software for: 6-12 months ### "Generally satisfied with system overall , but there is still room for improvement " September 22, 2017 4.0 System allows for improved inventory tracking and saves time overall (eg. data entry) compared to a manual Excel database. Pros System is easy to use and effective for tracking inventory movement. App allows local and remote employees to access the system. Cons System is not specifically geared towards tracking consumable inventory which is what we primarily use it for, so it has taken some work to figure out how to make the system work for us. There are still some minor issues that would make the system easier to use that can hopefully be incorporated into future updates. Review Source Response from Hilti September 25, 2017 Hello Jesse, we appreciate your feedback as it helps us understand what functions and capabilities are important to our users and what enhancements should be included in future software releases. Please continue to provide your input to our technical support team (1-866-879-4578). Thank you for the opportunity to work with you PH Paul H. VP Construction Used the software for: 6-12 months ### "Lots of glitches, unreliable transfers, not convinced it is worth the money." May 25, 2017 3.0 My guys are more aware of their tools being tracked, which has led them to be more responsible with them. Pros The potential that it has. I can see how it could be a great system, IF everything worked the way that we were promised. Cons Transfers do not always go through, jobsite "Check Inventory" is unreliable. We are constantly having to double check and correct inventory at various locations. We have stopped tracking consumables altogether because of the unreliability of the transfers. Every couple of months we discuss whether the software is worth the money we are paying for it, and every time it is a close decision. Review Source Response from Hilti May 26, 2017 Hello Paul, thank you for the feedback. We are happy you see the potential of ON!Track. At the same time we are sorry to hear the challenges you are experiencing in using the solution. We will reach out to you shortly to discuss possible solutions. RC Richard C. Logistics Manager Construction Used the software for: 1-2 years ### "Overall design works for the most part" May 24, 2017 4.0 took tracking is beneficial, reduced the amount of lost tools at year end, did not solve the issue as expected due to loop holes in scanning. Pros ease of use, great program for base functions and tracking transfer history. Useful tool to for loss management. Cons Too many loop holes for scanning/tracking. Employees can click on inventory instead of scanning at all times, leading to lost items. This is the single biggest downfall. Ticket sent to IT, nothing came of it. Review Source Response from Hilti May 26, 2017 Hello Richard, thank you for the feedback and for providing us with improvement opportunities, Hilti is always trying to tighten up potential loop holes. We will reach out to you with an update on the IT ticket. JH Jeremy H. Install Manager Construction Used the software for: 1-2 years ### "Very easy to use, easy to train employees in it's use" May 16, 2017 5.0 Big time saver, cert tracking and tool control Pros It has cut down on the time we spent tracking down tools, we have a better grasp on what we currently have for assists. Cons The AI S scanner we bought with the system, is not very user friendly. The battery dies, to fast and sometime does not work at all. The software is great the hardware is the problem for us. Review Source Response from Hilti May 22, 2017 Hello Jeremy, thank you for submitting a review. It is great to hear the software is working well for you. We would like to offer the option to replace your scanner, as well as send someone out to review your situation. Thank you for the opportunity to work with you. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.