Who Uses This Software?

Children's class providers. After school programs, camps and development classes geared towards families and children.


Average Ratings

107 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $0.01/month
  • Pricing Details
    Pricing is a per transaction fee.
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Sawyer
  • www.hisawyer.com/partners
  • Founded 2015
  • United States

About Sawyer

Sawyer Tools is powerful camp management software built by and for providers of children's camps. Our elegant, all-in-one interface includes custom camp management, online registration and payment processing, instant communication with parents, and powerful scheduling tools for campers and employees.


Sawyer Features

  • Attendance Management
  • Billing & Invoicing
  • Customer Management
  • Food Service Management
  • For Summer Camps
  • Medical Management
  • Online Registration
  • Parent Portal
  • Program Management
  • Registration Management
  • Scheduling
  • Staff Management
  • Attendance Management
  • Blank Student Monitors
  • Class Summary
  • Collaboration
  • Gradebook
  • Individualized Assessments
  • Lesson Plan Management
  • Screen Activity Recording
  • Test Building
  • View Student Monitors
  • Attendance Management
  • Billing & Invoicing
  • Class Management
  • Competition Management
  • Instructor Management
  • Inventory Management
  • Online Payments
  • Online Registration
  • Point of Sale (POS)
  • Recital Management
  • Scheduling
  • Student Management
  • Attendance Management
  • Class Management
  • Online Registration
  • Practice Log
  • Repertoire Management
  • Scheduling
  • Student Management
  • Academic Reporting
  • Admissions Management
  • Assessment Management
  • Attendance Tracking
  • Behavior Management
  • Bookstore Management
  • Cafeteria Management
  • Classroom Management
  • Clinic Management
  • Curriculum Management
  • Enrollment Management
  • Event Calendar
  • Facility Management
  • Faculty / Staff Management
  • Financial Management
  • Fundraising Management
  • Higher Education
  • Housing Management
  • Independent / Private
  • K-12
  • Library Management
  • Parent Portal
  • Scheduling
  • School District
  • Special Education
  • Student Information / Records
  • Student Portal

Sawyer Reviews Recently Reviewed!


Review for Sawyer from Tiny Tunes Studio

Aug 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that it's so easy to use and very user friendly. I didn't need to "learn" to use it - it's very self-explanatory. I like that I get paid very fast with Sawyer direct deposits. I like this new party booking feature - haven't tried it yet but intend to sign up for that!

Cons: - it's less flexible in terms of creating one off classes. for example, in pearachute, i am able to create an "impromptu" class with a certain musician. On Sawyer I have to create a new schedule, then a new activity, etc. it's a bit overwhelming. I don't always necessarily want to create an event for one offs but the way the Sawyer system is no you almost have to.

- some glitches along the way. i can't always access all the functionalities in my phone (like adding packs to people's accounts for example); certain coupon codes not working after awhile (even without me putting any time restrictions on it); duplicate accounts in Contacts and not being able to delete them (even when there is no packs attached to them)

- Reports. I don't really understand how to use them. I will be calling support team to learn more about how I can customize them

- If someone comes to studio and pays cash for the class there is no way for me to check them in and note that this is a paid customer because there is no such function in the system. For report purposes I would like to understand paid vs not paid customers.

- Function that prompts emails/messages to customers who haven't come to studio in a while. Maybe not an automated email but a reminder email to me saying "Hey, Johnny Smith hasn't come to Tiny Tunes Studio in a while, maybe you want to send them an email offering some sort of a discount for his next visit?" and maybe have like a standard email that each owner can customize then.

Overall: I love having Sawyer. I don't know what I would do if I didn't have this platform. Simplifies things so much. I would do it over again.

Capterra-loader

Chefsville

Aug 23, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Its ease of use. Many concepts make sense. To be able to assign teachers and increase parent communication. *** Please add ability to attach files *** and please *** update your form software for custom forms - it is terrible right now ***

Cons: This summer Chefsville had over 30 camps. The normal training schedule for Sawyer didn't allow for us being out working those camps so getting trained was twice as hard for Mollie.

We actually had to test, play and figure it out until she advised us and we could follow.

I still have no idea of what an acknowledgement/registration confirmation e-mail looks like and have customers calling me asking when there next payment is due and what dates our programs are.

I have a great email that I use, but I can't use that when I am trusting your software to do it along with payment receipt.

We still are not trained and know that your software does more than what we know. Mollie has been out and schools started for us this week. So we are having to scramble to find information.

We still need help with our form, our form asks several questions that your profile automatically does. I need to find where and how to get this information, change our form so it asks only one time.

Website Widget - we have no control of it! I had to figure out the coding to modify the short code to show Semesters and not camps. I did ask for help, but by the time customer service got to me, many people passed our programs over because they couldn't see how to register by changing "Camps" to "Semesters". I think your clients need to have more controls on their WordPress.

Overall: I am still developing our relationship with Sawyer. Can't say that I am able to give any fair opinion of the overall experience at this time.

Sawyer tools

Aug 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: THe customer service is the most wonderful aspect of sawyer. If I ever have the smallest problem, the admin team gets back with me within minutes, and a fix is on the way. They are constantly working to make the software better, and really value the relationships they build with their customers. You get the sense that they really care about helping us grow our businesses.

Cons: As they grow, there are frequent bugs. They get worked out very quickly though! Also, as my business grew, I was paying thousands of dollars in fees. I wish I had known about a monthly payment option earlier. I could have saved a very large amount of money.

Overall: I have been with sawyer from day one, and it has been so great to see them grow. It has definitely solved a lot of registration problems, and makes the process a bit more seamless. It has freed up quite a bit of admin time to focus on growing the business in other ways.

Incredibly easy to use and nicely streamlined for parents. I love their customer service too!

Jul 17, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is really user-friendly. It did not take long to learn it and I can train my admin staff to use it pretty quickly. I like the interface, everything looks nice and is readily accessible. I LOVE the customer service team, they have always been really fantastic and totally understand my needs as a small business offering kids' programming.

Cons: It is simpler than some of the other registration systems, which I think mostly works to it's advantage. Sometimes though I need the software to do something more specific and there's not an option available. I do appreciate that their customer service team is always really responsive to these moments though. They either walk me through other options or even talk to the development team about adding further features.

Overall: I'm having a much smoother time registering families for my programs. Previously I had a lot of drop ins and even registrations who hadn't actually paid, but with Sawyer I've really minimized how many people I have to track down for payment later. I also appreciate that there are questions built into registration and that I can even add more questions, which comes in very handy when I'm running the camp and have kids for the whole day.

Great, but not Excellent

Aug 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: What I like most about the Sawyer software is that it suits the needs of a robust program like ours in that it provides seamless attendance tracking , easy student and parent information maintenance, as well as accessible finance reporting.

Cons: I would say opportunities for Sawyer to improve its program is to make it feasible for prerequisites classes to be offered individually. Also, when reporting, the dates of transactions aren't visible which is helpful for our record keeping. Lastly, there isn't a comprehensive database feature in which one can view the entire enrollment list at a glance.

Overall: I thought the onboarding with Sawyer was smooth and the team was enthusiastic to support our transition into the software. While the service is pretty great, and our support person has been receptive to our needs, it does not seem that Sawyer is able to make adaptive changes based on the customer's needs. I say this with the assumption that organizations similar to ours (in terms of services offered and size of customer base) have similar- if not the same- needs as ours.

Making registration about as easy and seamless as possible!

Aug 11, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Sawyer has been an instrumental part of our new kids' class. Customer service, ease of use, communication, and transparency are part of our core values as a business, and Sawyer has been important to us because it creates a web experience that extends those values to our customers.

Cons: Pretty much the only drawbacks to working with Sawyer have had to do with their newness and innovation. There have been a few occasions where we've communicated problems to their customer service team. They've responded by saying that they've identified the problem, and are working to roll out a new feature that fixes it. And sure enough, within the next few weeks we'll see an email announcement for the new feature. That means that Sawyer doesn't necessarily do everything we want it to do "out-of-the-box", but I feel confident that if something is missing, it just means they're still working on rolling it out.

Sawyer for Piano Studio

Aug 13, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that I can set up my classes, have students be in charge of their credit card, and limit how much my teachers can see. I love that i can put a link in my website so that people can sign up for free classes on their own.

Cons: When I make modifications to a class for the future, it changes all past classes.

There's no great way to set up a subscription but allow people to pay via check or cash, only via payment plan. The payments should be easier to use for everyone.

Receipts should reflect how they paid me that month rather than the total value of the payment plan.

When downloading custom forms, I would love to have each custom field have its own column rather than bunched together.

Overall: I am booking 50% more than I have previously! Customer service is very responsive, friendly and ready to help. I just wish there were some more intuitive features in place on the back end.

Capterra-loader

A lot of great things going for it

Aug 07, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I loved that the graphics were beautiful, and that I was able to add pictures/logos to a presentable page for my families.

Cons: An automatic waitlist would be great! When a class fills up, have families enter a waitlist with their credit card info and when a space opens, the next person is automatically added and notified.

I also had trouble with adding one child to one class last year. The class was full but wanted to allow one additional student in. It turned out the only way this parent could pay was in person because the link wasn't working. I had to awkwardly bring my laptop to dismissal and take their credit card info and type it in manually. If there was a way I could create charges and forward them electronically to adults that would be much better!

Also, on the calendar, there should automatically be national holidays (and possibly religious holidays) entered in just so that people can see them on there. I found myself having to go back and forth making sure that certain dates didn't conflict. It would be even better if there was a way we could add dates that would not work (e.g. spring break or conference day). Then sawyer would automatically skip classes on the days we entered in.

Loving the ease and customer service the most!

Aug 09, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love that I get immediate responses when I have a question. I never feel like I'm left to fend for myself. Great customer service. It's really easy to operate. I can have all my teachers access their classes separately and I can see how they communicate with their students and parents. It just makes life so much easier!

Cons: I would love to have an "order books here" tab for each class. It would also be great to be able to ad a siblings discount to classes even if they don't take the same class. I would love to see "at a glance" what teacher is teaching what class and how many students are in that class.

Overall: Sign up is so much easier for everyone involved. Just wonderful!

Sawyer

Aug 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Pretty easy to use and functional for our needs. Adaptable to use.

Cons: Reporting for financials is not all that my accountant would like. Hard to sort information for different uses. Everyone in company needs to be in the same view (calendar versus list) Calendar doesn't let you scroll down to see what is happening in the next month you need to manually change months. This is difficult for many month semesters of classes.

Overall: Good. Service chat is sometimes great and sometimes useless.

Now that I've gotten the hang of it, I definitely think it's a great service!

Sep 20, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It was very easy to get my classes set up and I find the way the system works to be functional. I haven't had many issues at all as an administrator.

Cons: I do find that it works the best from my computer as opposed to my phone. As a teacher, I've had several parents have issues with signups going through, but honestly, that might be due to parent error or administrator error. Now that I'm running my own registrations, I haven't had any problems.

Some essentials missing

Aug 07, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It's easy for us to enter class information adn we like that all our educators can have their own log-ins.

Cons: There is no flex on pricing -- no ability for sliding scale or a variety of pricing options. This is our biggest issue and why we still use Eventbrite for many of our events.

The design is sort of meh. We wish there was more flex to personalize it.

Search function is not intuitive/ hard to search for classes (from a consumer point)

Back pages are not intuitive. Example: we were looking for a financial summary report from one of our providers and it took me over 30 minutes to find this.

Sawyer has been an incredible resource for me and has helped my business grow. It is wonderful!

Jul 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ease of use, the customer support, and the frequent upgrades they make to the service. They have a brilliant team of tech support and programmers and are extremely professional and available for all of my business needs.

Overall: Increased efficiency, productivity, and freed up time to focus on growing my business. Parents love the seamlessness of the registration process, and it is so easy to set things up on the back end as well.

Capterra-loader

Great software for registrations!

Aug 10, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that I have all of my services in one place. It makes registration simple and easy for both my customers and myself! I also love that I can create a service once and then simply copy and paste it into my schedule. It makes customization very easy.

Cons: Sometimes the navigation of Sawyer Tools can be cumbersome. It would be nice to have a menu drop-down that allows access to other pages without having to go back to the main menu each time. Also, being able to add a quantity option for adult events and classes would be quite helpful.

Overall: I have been super impressed with the way Sawyer is adding options and new features all the time. The customer service I have received from Isabelle and the rest of the team is top-notch!

A great class time solution!

Aug 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We used to do registrations with pen and paper, and then we would have to scan or manually enter information from those forms. Not to mention generate rosters manually for several classes. Sawyer organizes all of that for us and saves me valuable time!

Cons: There is an extremely small (and unavoidable) learning curve in setting up the classes and form. However, the support we were able to get from the online archives answered our questions quickly and the one question I sent to tech support (at 11pm) was answered the next morning before 9am!

Overall: Overall the time savings and the organization has just been awesome. We started integrating Sawyer slowly with our classes, but we are only moving forward with Sawyer now!

Better but not perfect

Aug 13, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: They way they do registration through creating family accounts is very nice! I also like the way the upcoming calendar works! The ability to email classes and groups direct from the app is very nice!

Cons: The biggest problem we have is the payment plans. They way it is set up cause us way more work then it helps. We wanted it to just be a monthly payment based on the day that the customer bought the item. Instead its assigned day that has nothing to do with the date of the purchase.

I would like more control over how get access to what. Who get what notifications. Right now people have to have way more access then they should and everyone get every notification.

They way they have for making forms is so confusing! They tried to make it simple but the way they did it is based on a persons thought process. That can back fire if people done think like that. Just give me a list i can check what info I want!

Overall: Over all this is a much better way of registering then we did in the past but it has a lot of small issues that make a lot of work for us on the back end.

Great Service and User friendly interface

Aug 13, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I find the interface of Sawyer to be aesthetically pleasing, simple, and user friendly. Posting classes and keeping track of enrollment and attendance and monitoring revenue is so easy since we started using the software. Customer Service has been prompt, friendly, and helpful.

Cons: Features and flexibility of the software have been limited, but since we started using the software, they have been rolling out helpful new features constantly like waitlists, memberships, and parties. Even though features have been a little limiting, I like that they seem to be listening to their clients and adding more all the time.

Perfect for small business!

Aug 14, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that there is no monthly or minimum fee, which is great for small business owners who might only bring in money now and then. Sawyer takes a very small percentage off of every transaction made, which means I can run my business at my own pace, and even take breaks without worrying about wracking up fees! I also live that clients can create an account which makes it easy for them to return and sign up again and again.

Cons: There are a few features that I would like to be more intuitive and seamless. I wish I could email a person or group of people directly through Sawyer simply by selecting them in the contacts menu. I also wish I could personalize the use of the sibling discount to work even when families don't sign them up for the same class. There are a few other small improvements I'd like to see. Otherwise, is been a great product so far!

Overall: It's been great working with Sawyer so far. The customer service team has been very responsive to my questions and has helped me with through some confusingly moments, answering all my questions and helping me learn how to use the tools better. I like that they are very open to feedback and are constantly seeking ways to improve the software so it is convenient and intuitive for clients. I also love the clean interface. The design is really nice for both clients and users.

As a company owner, I have found the software to be incredibly helpful with scheduling my classes!

Jul 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I really like how the way the software looks on my website and its functionality. Customer service has also been incredible and has taken all of our suggestions and tried to implement as much as possible to make everything easier for us to use and for our customers.

Cons: I wish there were a few more options on how to display classes as semester versus drop in. Also some clients have found it frustrating to sign up for a class- honestly i think this is pure laziness on the customer end and not wanting to have to "sign up" for sawyer tools in order to sign up for our class but if there was a way around not having to do this it would make it much easier for us to have drop ins pay at class. generally they don't want to go through the whole signing up process because it looks more difficult then just inputting payment.

Overall: A great looking and organized way for our clients to sign up for classes on our website!

Vibe loves Sawyer

Aug 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that it¿s simple and intuitive to use. It has been essential to the growth we have experienced this year- without it I would have been in spreadsheet hell.

Cons: Some updates on the customer side would be good to have- them being able to update email addresses or be able to merge users- say a Dad registered for a class and then the mom did it another time- it would be great to have an account merge capability.

Overall: Sawyer has been amazing to work with. I¿m looking forward to work on implementing their party platform.

Sawyer for After School Program

Aug 08, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I LOVE how easy it is to navigate. There's nothing super complicated about using it. It is very straight forward and intuitive.

Cons: Nothing I dislike per say. I just wish I could personalize it a little more. Add my own events on to the calendar for parents to see. I wish I could have a roster for the classes that is easy to print out and looks nice.

Overall: Sawyer has helped keep my work organized. Without Sawyer I would have been doing everything manually and lots of mistakes are made when I do that! The customer service has been outstanding.

Sawyer made my life easier!

Aug 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: -Amazing customer service. You ALWAYS talk to a real (amazing) person, they know your name and know what they are doing.

-Easy to use. Our parents love it as much as we do! Sawyer takes care of rosters and reports while I spend time working on the business, not in the business.

-They are constantly getting better! I think is terrific that they actually use their costumer¿s feedback to improve their Software, they¿re genius!

Cons: -They have a few features to tweak to make it work for us. I think it¿s designed for 1 person to manage all. As we grow, as a business owner I don¿t want to do everything myself but I also don¿t want to give all my employees access to all the financial info. I think Sawyer should develop Account Privileges a little more.

Overall: We love Sawyer, I¿m so grateful we found you and look forward to growing together!

Using Sawyer has made my experience as a business owner much easier!

Jun 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: I love that I can keep track of class attendance and provide parents with an easy to use online method of signing up for classes.

Cons: the layout of the semesters in long list form can be confusing to search through when making adjustments

Overall: This software allows me to keep track of registrations all in one place and does the attendance for me. I do not have to worry about classes over booking. I can also easily contact parents of an entire class all at once. It provides an easy online method of registration for my customers.

Great software, amazing support!

Aug 13, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is super easy to use for providers and clients! And the customer service support is amazing.

Cons: Nothing that i can think of... all the features are great.

Overall: Customer service is just amazing, and the software features are excellent. The team is always thinking about new features and truly listening provider¿s suggestions.

Best registration software I've found

Sep 11, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's beautiful and it integrates well into my website. It is easy to use on the user's end.

Cons: Some functionality is clunky (reports) and it's hard to get the big picture. It doesn't visually aggregate data, and the money part can be hard to see and track.

Overall: It seems like they keep adding functionality that makes it more useful (for instance, party scheduling). They are very responsive, even when they can't help, and seem to be motivated to constantly improve their product.

Very good. Sawyer listens

Jun 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to add, delete hide classes. The plug in link includes cart check out and payment system. I wish I found Sawyer 6 weeks ago i would have save 700 dollars and a bunch of time.

Cons: It's child oriented, my surfing lessons at sandiegosurf.com are for children and adults so I shared with sawyer that it would be nice to have the word child 1 child 2 etc...replaced with surfer 1 surfer 2 etc...Or for others artist 1 2 etc Golfer 1 etc...Also I suggested a calendar view and a repeat button for a super easy input system for providers, Sawyer listens and in in the process of this and more. I think the system is very good and will become excellent. I shopped a lot to find the right match and I think sawyer and sandiegosurf.com are going to make a great partnership

Overall: Simple to use and improving

Hands down absolutely been a positive change for my business as well something to offer my clients.

Jun 28, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The simple process and viewing for the families (clients) to sign up for our offerings.

Also love that I'm able to have all the information for the camps and classes imported into excel!

Cons: All the clicking here then here to set up a class that will be offered. I'm sure once I get more used to it might be easier.

Overall: Able to stay more organized with our offerings in more way than one. As well have an up to safe data base. Truly I can go on and on.

Capterra-loader

GREAT for kids programs but...

Aug 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It has certainly given me excellent ROI in giving me back tons of time when enrolling customers. After having put all of my scheduling, pricing, and FAQ answers on my website, it is not uncommon to have my first interaction with students be the first day of class. I could never have done this volume of business without hiring another employee without Sawyer.

Cons: They do offer some options to accommodate adult classes, however, it is not nearly as holistically thought out as the services for kids classes which makes it a lot less user friendly both for me the business owner and for my customers. That being said, EVERY problem I have run into has been addressed quickly by their team. They are dedicated to providing excellent and timely customer service.

Sawyer

Aug 07, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Layout and UI is great. It was easy to set up and embed on our school website. Parents had an easy time signing up.

Cons: Reports aren't as useful as I would like. I have to detail every deposit in quickbooks and I can't find a report that breaks down each bank deposit by individual transaction. Report views before they are exported aren't great. It's hard to see who's paid for what days if they pay ahead of time. Parents are worried about being overcharged and losing money if they don't use their paid days.

Overall: We were trying out Sawyer for our summer camp before and aftercamp care. Trying to streamline billing and track usage. It's been a mixed experience. Some parents have signed up and some haven't which has made my job harder because I have to pick through orders and reports to see who has paid and who hasn't.

Capterra-loader

Great experience!

Aug 14, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of adding items to our roster and having a simple interface for our customers to use.

Cons: Occasionally some features can be tricky to use or are set up to be counter-intuitive to the way we have operated before. But I think the changes that have been made as you grow and get feedback have been wonderful.

Overall: Great experience - I just wish you added your in-home programing option :)

Makes my life easier

Aug 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very inviting, easy to find everything around and they have thought about all my needs as a small business and more.

Cons: The scheduling and packs still get a little confusing

Overall: The customer service is so personal, you think they only have you to take care of, and you know you are working with people! I definitely have more people sign up for our classes because of Sawyer.

The Sawyer team is great, they respond quickly and help resolve issues. Platform is elegant.

Jun 28, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's clean and straightforward, meaning that our clients have hardly had any issues using it, which is great.

Cons: Still waiting on more functionality behind the scenes, such as late registration fees, multiple coupons, etc

Overall: It's easy to use once you understand it and there's more and more stuff you can do behind the scenes to analyze your finances

I've used this software as a provider and I've been very pleased.

Jun 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's really beautiful on a screen and integrates nicely with my website. I love the updates where you can see class seats at a glance and financials at a glance.

Cons: I'm desperate for a free trial class option. I feel like so much has been streamlined -- but not having this feature makes for a lot of work for me.

Quality integrated software

Aug 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I found the site easy to use and integrate into my site. The folks at Sawyer are super friendly and helpful.

Cons: I wish I could integrate it into a schedule/ calendar but haven¿t tried to expand my site so may be me. Also, when I want to do one time drop in classes, they fall under camps/ events, making it hard for some folks to find.

Sawyer User Experience Developing

Aug 21, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The ability to separate all of my students from the rest of my revenue stream. I teach art lessons as well as create and sell my own work. So this service has isolated my teaching business from my artwork.

Cons: Setting up products to fit within my business model has been a bit tricky and the user interface is a bit tricky to navigate. My students often miss or can't locate the specific product they are looking for.

Overall: The customer service has always been helpful, and as a growing company always willing to share my feedback to explore implementing changes to their system. Several of them have been implemented, but I'm awaiting some others that would really make the service a valuable tool for my business.

Beautiful design, very user friendly

Aug 16, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly

Streamline design

Great customer support

Cons: Some functions still not available - more accounting aspects would be so helpful

Disappointed...

Aug 07, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Sawyer makes taking attendance much easier, as it tracks enrollment and rosters right within the app.

Cons: For software for managing class and enrollments, I was disappointed to find out that there is no option for making one class a requirement for enrolling in another (ex: if you want to enroll in pointe, you also have to enroll in ballet). When I brought this up with our customer service rep, there was sadly no helpful solution or ideas offered.

Overall: Sawyer has somewhat helped track our enrollments and financials, but we continue to have to make changes outside the system. There are many improvements that would need to be made before I would recommend Sawyer in good faith to another business.

Sawyer is a new platform which has its Pros and Cons. But overall, I'm pleased with Sawyer.

Jun 28, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Since Sawyer is a new platform they are continuously adding new features and finding better ways to handle more complex transactions. Their customer support is incredible and the pricing is reasonable. I also LOVE the customer facing side. The design is sleek and user friendly.

Cons: It doesn't have all of the bells and whistles some other platforms have and the back end can be a bit clunky and hard to navigate at times but for a small business looking for an affordable solution for registration and class management, this platform is great!

Overall: Helps cut down on the amount of time I spend collecting class tuition and has helped us immensely with tracking attendance.

Sawyer site

Aug 10, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I liked the accessibility of the `tools ` for vendors such as we and how it was separate from the main Sawyer site.

Cons: Not as clear when trying to set up classes or camps etc. I had to go through many steps in order to set up, input forms etc. it got very confusing at times. Also on the main site I wish there was a search engine so that users could directly go to the class they wanted, or get selected categories instead it going through the motion of looking for type, then area etc.

Overall: We love working with Sawyer! They have been so helpful and patient with us- going through all the various steps of setting up etc. We are very thankful for their readiness to step in when needed. Thank you Sawyer!

Great Software!

Aug 07, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That it saves customers information so when they register for a continuing class it makes it super easy for the customer to reregister. Also that it saves me individual class information and I don¿t have to redo it every new session.

Cons: The backend stuff can be a bit cumbersome. Sometimes it¿s hard to tell which transactions will be hitting your account and when.

Overall: The benefits have been great. Using this software has made me life muuuuch easier. Before I found Sawyer I was going through each individual registration form and manually logging information for each student for each class. This has made it much easier and kept it all in one place.

Not perfect for what I need, but useable.

Aug 13, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: I like how it looks on my website. The staff are very quick to respond when there is an issue. I like the reports and spreadsheets.

Cons: Not quite designed for summer camps. Better for people who offer lesson, which I don't.

Sawyer Programming

Aug 10, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that this software helps to streamline the enrollment process for families. I am still adjusting to how things are organized and the different tabs I need to go into to find answers, but I hope to learn more as I grow!

Cons: There have been a few glitches on my site, including that for a period of weeks it showed no programs listed when in fact I was in the thick of camp enrollment time. I found the chat feature on the Sawyer site unhelpful as I would just continuously get automated responses, during business hours and long periods would go by without responses from the support team. I wish there were more intuitive guides on the website to help answer your questions without needing to wait to speak to someone. I found the search bar unhelpful with my specific inquiries.

Overall: Overall I think it¿s a good tool for me to use. It helps to make the enrollment process easier for parents and keeps a record of everything.

Capterra-loader

Glad to be using this software

Aug 07, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Looks very nice on our website, relatively easy to use, reporting is very helpful

Cons: Used to be faster to make necessary updates. Some of the functionality - such as coupons, or adding one-off classes to schedules, needs to be thought through more carefully from a user perspective

Overall: I like the recent membership option. Even though it was intended to be a kids class platform, many companies/organizations offer both kids and adult classes, so I appreciate that Sawyer initially took our request to make that a capability with their platform - they should do more in this vein

Great registration program from kids' programming

Aug 07, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly for both the business and the clients

Cons: Some functionality is missing but they are quickly developing!

Sawyer review

Aug 07, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease for families to sign up for classes

Cons: No option for families to pay by donation

Overall: Has helped my business

Keeps me organized

Aug 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it keeps my class rosters organized. Finally a program that is affordable and helpful!

Cons: I would like to have the option to only include the tabs I am using on my website. For example, if I only use the "camp/events" tabs and "party" tab, I would prefer that to show on my my website only and not the other tabs since they are blank.

Overall: Great customer service and easy to use. I had been looking for a program that would help my business, and this is it.

THE software to use if you are in the children's service industry!

Aug 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer service is above and beyond. User friendly for customers and non-techy business owners ;)

Cons: I would like there to be a free membership option to collect email of potential clients.

Overall: Very good experience. I have recommended to several other business owners.

Beautiful, straightforward software

Aug 13, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the simplicity and design of the software. My users can easily sign up from their phones or computers in a flash, and it looks beautiful on our website.

Cons: I don't like that I cant set up automation via mailchimp, and I don't like that the email receipt is very limited in its customizations. Also, we could use some more nuance/choices on some features: like continue .5 year increments in the age field through the age of 5, and also the discounts / promo codes. It'd be great to have more nuanced and flexible features discounts/on adding registration fees (e.g. discounted registration fees through certain date) or a per class discount even on semesters.

Overall: The personal touch from the account managers and the sales team is really quite nice, and something we really value.

Too notch customer service. Able to customize and create a system that works well for your needs.

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use and built in capabilities that didn't exist with our last system. Automated system greatly benefits our clients - they now have total control over their purchases. Customer service. The sawyer team went above and beyond to help us customize the software to fit our needs. New functionality and improvements continue to launch making this a great business decision.

The team at Sawyer made it really easy for me to switch over from using Constant Contact Events.

Jun 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like that there's a cart so that people can purchase multiple activities for multiple kids in one transaction.

Cons: My customers are still finding it hard to navigate the registration. It's a little busy-looking on the registration page since I have multiple class dates available. I'm looking forward to them making each session collapsible, so parents only see the session they are shopping for.

kinda buggy not the best but it works

Jun 28, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: i like that it easy to register for class with but honestly its not my favorite software because of how difficult it is to work with and its not inherently intiuitive so i dont have many positive things to say unfortunately

Cons: its not the best, it doesnt allow for enough customization and its hard to edit . it doesnt always make intuitive sense and its overall confusing to use.

GREAT SOFT FOR SCHEDULING

Aug 08, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Sawyer is an amazing software that keeps growing, coming up with new ideas on how to make small business owner's life better and definitely less complicated. Easy to use, simple interface, makes your website look professional. No membership, they don't lock you into ANY contract. Super best support!!! ALWAYS!

Cons: They are still developing and some features are missing.

Overall: I have started using Sawyer a few months ago, so far it has been a blast for my kid's art studio in Boulder. I rarely hear complains about something not working, it's easy and intuitive for parents to use which is a huge component for my business as I am dealing with moms))

I hope they keep growing to fulfill all of the scheduling small business needs!

Thank you Sawyer!

Colorama review

Aug 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is Easy to use and as someone who is not great with technology I could actually figure it out.

Cons: Not the easiest to create new classes. I had to use customer support several times after getting buttons confused.

Overall: My little company loved using sawyer as our registration platform. We received compliments from many customers on how easy it was to sign up.

Capterra-loader

Perfect for a playroom

Aug 10, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Finally a scheduling software for children¿s events! It¿s so much easier than using softwares designed for salons or exercise studios.

Cons: Some things are tricky to find and setting certain things up correctly takes some getting used to.

Overall: It¿s the perfect scheduling software for a playroom that offers a variety of children¿s activities and programs.

The staff is amazing! Any questions I have they quickly help me.

Jun 28, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how families can purchase more than one class. I love how it adds a professional look and experience for families.

Cons: I wish we had more options for personalizing the layout. For example we don't have camps and call our events Pop-Ups so we had a few families confused on where to look.

Overall: Ease for our families to purchase multiple classes.

I¿m Tech Challenged.

Aug 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like the contact list and the scheduling tools, the payment plan option. No more collecting checks and cash at the beginning of class.

Cons: I wish there was an App to message parents via email or text on the go, swipe cards on the spot if needed.

Overall: Love getting organized and enrollment up 25% !

Good Software, Poor User Interface

Aug 10, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
Likelihood to Recommend: 3.0/10 Not
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Pros: The ease in which I could contact customer support and have help building my website.

Cons: The time it took to learn how to utilize the software.

The many steps users need to go through to register for a course

The inability to get a response from customer support if you are not bringing in clients.

The difficulty I have shutting my profile down.

Overall: MISERABLE! As a new business I was SO excited to hear about an education mind built software that would be easy for myself and customers to use. However I found the software clunky, difficult to manage on certain internet browsers, and received feedback from FIVE different customers about their less than stellar attempt to sign up for a class. Loved having a POS merged into a profile but overall to clunky to continue using.

They¿ve Thought of Everything!

Aug 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ¿ Easy to use

¿ Looks great on my website

¿ Great for communicating with clients

Cons: Getting started but that was more to do with my lack of tech abilities than the software!

Overall: Amazing customer service. Every single hiccup I had I was walked through. Requests for help were answered immediately.

Happy Customer

Aug 07, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Simple to use

Integrates nicely within company web site

Great features and functionality

Cons: When a customer enrolls in a class, would want them to be required to sign release forms in advance of completing their transaction and filing in a way that's simple to locate, if needed.

Its good, but not everything I want

Aug 11, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use, but there is a learning curve.

Cons: No way to combine options for length of camp. I offer half day and full day, but had to list them separately. Then I have to constantly monitor how much sign ups each has as to not go over my limit.

Overall: Its good, but I hope they add more options.

Capterra-loader

Great product!

Aug 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly on both the front and back end. Visually appealing

Great customer service

Offerings

Cons: More customization but it looks they are getting there quickly.

Overall: I reviewed and evaluated many different software options and this one is by far the most efficient and effective.

I'm grateful for sawyer as this gives me a platform to post my schedules online and collect payment.

Jul 06, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Everything works pretty seamlessly- I haven't had any issues with the software lagging, or with glitches so that's good

Cons: I find that a lot of it is counter-intuitive. For example, you can't simply upload an activity and location in one go. You have to add an activity, then add the location, then add the semester. It seems a bit overly complicated. It's also not really possible to add drop in classes as they are- they all come up as semesters and with my program I mostly don't do semesters- I focus more on the drop in classes as my program runs year round

Overall: Ability to link my schedule on my website and take sign ups from parents

Makes it simple

Aug 07, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: My clients love that they can register or reregister in oneceasyvto navigate spot.

Cons: I wish the reports were easier to access and more self servable. Customer service always gets it to me exactly how I want but I wish I could do it in my own.

Great for after school!

Aug 07, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love how flexible the system is for parents and staff.

Everyone who works at Sawyer are super open and flexible to helping improve the system!

Cons: Would love if there were more features catered to running an after school program/ camp/

Sawyer Review

Aug 13, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Works smoothly with my website and is easy and convenient for my students¿ families to navigate.

Cons: I don¿t find the software to be a uper inuative or user friendly. I sometimes struggle to figure out how to adjust basic settings for my classes. Seems like settings and features are squirreled away in places that don¿t always make sense to me. That being said, customer service is great at assisting with finding what I¿m looking for.

Overall: I feel like Sawyer is a great service And meets the unique needs of people on the childhood enrichment businesses. Excellent customer service and a clean modern look were big selling points for me.

Sawyer Review

Aug 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the the clean look of the class schedules on my website.

Cons: I would like a calendar feature for my students.

Overall: Registration seems more streamlined and I like the different reports that I can generate for my classes.

Customer support has also been great.

Saves us TIME

Aug 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use for me and our customers. Great support! The Sawyer team is always ready to help out! Love the many capabilities.

Cons: I don't have any cons - it is a great tool!

Overall: Timesaver! Far surpasses what was being used in the past!

Review

Aug 07, 2018
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Pros: Financial integration and reporting. The ability to book as a user and define / schedule multiple attendees with various attributes is also a positive.

Cons: Mostly everything else. Both the end user experience and the admin experience where incredibly convolutely and difficult to navigate / operate. The overall philosophy and approach to how classes are created and scheduled by an admin and then subsequently searched and booked by a user is terribly flawed. As a former CIO and software engineer, this application has some very serious limitations and deficiencies - in my opinion.

Worked well but could use some improvement

Aug 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I liked that it was easy for parents to sign up for my class.

Cons: It was hard to navigate the website, there were too many links and it was not easy to find contact info and scheduling info

Striving to meet the needs of customers

Aug 13, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: I like feature that was just added which allows customers to book single events such as birthday parties.

Cons: I find it less intuitive than other platforms. Adding events is a two-step¿ process, somewhat time consuming.

Overall: I have never been able to enter something without asking a follow-up question (customer service or business partner) I think the platform is evolving and I appreciate that Sawyer listens to customer feedback.

Great tool with no upfront cost!

Aug 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Makes acquiring new students very easy

No upfront costs, only pay as students sign up

Easy to use

Cons: Would like to make it easier to offer different sections within the same course instead of making a new listing

We've increased revenue significantly thanks to Sawyer.

Jun 28, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That I can do it myself. I also love that my customers can sign up without my help. And I can adjust the de so I get the full payment.

Cons: It's a little tricky and not totally intuitive. Even after 6+ months of user I still often have to hunt around to find what I'm looking to do.

Also, the software doesn't support my rolling admission class sessions.

Overall: We have created happier customers. For me personally it lowers the written burden of taking reservations. And I love when I get an email showing that someone has just reserved a camp week! It's almost like passive income!

I love this whole concept

Aug 11, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I am still learning to use it but I like how it helps me to organize everything in one place.

Cons: I¿m still getting confused with some things. Like I cannot figure out how to take an on site payment thru the Sawyer software. I¿ve tried several times.

To be fair tho, I have not contacted customer service for help yet because I¿ve been too busy and also out of town.

Overall: I think once I get all the kinks worked out and learn how everything works I will be very happy with this. The customer service I have experienced has been excellent and the price is right.

Capterra-loader

Just what I needed!

Aug 10, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy it is to use and to add to my website.

Cons: I wish it had the ability to customize the widget in your company colors.

Overall: I love that its free and accessible.

Overall satisfactory. Help in setting up was shaky at first but problems resolved...

Jul 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use for the customers. Streamlined look on the site.

Cons: Not having more control over the images, and confusion over refunds. Delay in receiving payment deposits.

Helpful for Teachers

Aug 13, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: As an elementary school teacher who has a lot on her palate, I love how easy it is for parents to navigate the site and sign up for my after school activities without having to contact me as the first source of information.

Cons: At first, it was difficult for me to understand how to get to these part of the site for those who set up the clubs as opposed to those who want to register for clubs.

Overall: Overall, I¿ve had a good experience with Sawyer. Customer service has been very helpful and quick to respond when I have a question.

Review

Aug 08, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Class rosters easily available, online registration

Cons: difficult to learn, difficulty with payment plans equaling correct totals, hefty processing fees.

They do a great job!

Aug 14, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Cleaned up my website, fairly easy to use

Cons: That I can't change the name or have control over the tabs

Overall: It has made it easier for parents to register for classes

Easy to use

Aug 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. All our parents were able to navigate it.

Cons: I liked everything about Sawyer. There¿s nothing I would change from my perspective.

Capterra-loader

Sawyer has elevated my business

Aug 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Sawyer has a sleek and professional look. It¿s design interstates seamlessly into my business, allowing me to stay organized. It has saved me hours, as it automated processes I was doing manually beforehand. I love that I can effortlessly offer several registration options, and keep my calendar organized and accurate.

Cons: Occasionally, I have a customers who have difficulty completing transactions while using google chrome.

Overall: Excellent. I am grateful for our partnership!

I was pleasantly surprised at how easy managing the software is. Customer service is wonderful!

Jun 29, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1. Report Tracking of payments and fees collected/paid out

2. Linking to my web site was a plus that didn't require any extra fees to do so

3. I no longer have to "chase" parents/clients down for past due balances or "threaten" them with late fees

4. I like that I can create discounts and that the sibling discount is also embedded

Cons: I don't like that credit cards are the only option for customers I would love to have an option of ACH for my customers.

Useful system and great customer support!

Aug 07, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It has a lot of options and different break downs. The fees are very reasonable. The best part is the customer service. The customer service is very responsive and above and beyond!

Cons: We could not do discounts for returners (buy 1 week, get a second for a discounted rate) the work around was unclear and too difficult and we couldn't customize forms. These both proved to be detrimental.

Overall: really great. Some things to work out but overall very good.

Sawyer Review

Aug 08, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that I can see my full calendar as well as my class roster for each individual day!

Cons: There aren¿t many things I dislike, but a couple of things I wish would happen. For example, if I manually sign someone up for a class and enter all of their info, it would be great if it would send them an email and prompt them with the option to go ahead and pay!

Overall: Sawyer has amazing customer service and I have been really please with the website overall!

Sawyer user for a few months

Aug 07, 2018
4/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like that I am able to have my customers sign up on line and then I am notified and Sawyer takes care of the payment.

Cons: I really would like to have more control over modification of the way my programs look and would like to have more control over layout, text, and overall visual.

Overall: Customer service is always there to help, however, it seems as though what I am looking for may not be available through Sawyer

Review

Aug 07, 2018
5/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like the information it collected from the parents. It eased the registration process

Cons: The software seems to be easier for residents in New York (which is where i heard this software started up.) Because of it, the laws in New York differ than others and it caused the rates to chance from state to state.

Overall: My Experiences was memorable, the staff was fantastic with asking questions.

Sawyer could be easier

Aug 10, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: That I had a payment service that would pay me money.

Cons: Not the easiest to navigate

Have to enter dates and times AGAIN for new programs (that are the same)

Overall: Customer service seems to be okay. Need easier process

Meets my business needs at the moment. Easy to navigate through the product.

Jul 10, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to set up events and manage clients. The process is intuitive and straightforward. Another plus is that the payments are deposited to your checking account pretty quickly.

Cons: I wish to customize the enrollment process a little more, but lots of new features seem to be in the roadmap per conversation with Isabelle.

Overall: Supporting a small, local business.

Professional and easy processing.

Aug 08, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Looks professional. Integrates onto my website. Payment processing and refunding.

Cons: The scheduling tools don't always work with the format/schedules of my programs. It would be nice to have something that is a combination of the camp & semester format where the parent can sign up for the entire "camp" without the option of picking days.

Capterra-loader

Streamlines our workflow

Aug 12, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: I love that I can link in my teachers so that they can access their class list. I also like the overall look - it integrates nicely into our squarespace website

Cons: I wish that the user could change things like widgets, titles, etc. Right now you have to go through Sawyer to do this....although their response has been very quick.

New user

Aug 11, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: that it will keep track of my students an information easily to access students information

Cons: enrolling students not clear about which to chose , when students register it is for a full session(one full week at a time) in summer

Overall: still working out kinks but I am finding less work that I have to do freeing me up to be more creative, Yes

the staff is very helpful

I haven't even turned a month and I already love it.

Jul 10, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how well organized it is and straight forward for my customers to use. I also like how it doesn't take too much of my time. Everything is there, taking attendance, having record from every students, emailing directly to everyone or just one parent.

Overall: Sawyer does most of the work for me. I have more time for myself.

Great for organizing classes

Aug 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that there is no upfront cost. I like that it is a one stop shop for my business.

Cons: Some features are a bit hard to navigate but once you find everything it become fairly intuitive. Some things can be a bit buggy as well.

Overall: Very good customer support!

Sawyer has been a life saver. Rather than hunt my clients down, they can sign up through Sawyer

Jan 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's so easy to use, and so fast. The customer support team is always on top of it, if I have a problem it's answered the same day or the next morning, my clients find it easy to use, everything is quick, easy and painless.

What I have been looking for

Aug 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very user friendly, love being able to track every who signsup

Cons: One issue which was resolved was being able to track th deposits. Not I am able to see it.

Overall: So far it¿s been super easy! Hoping to use the party feature

Sawyer Use

Aug 07, 2018
4/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: The software is very helpful for seeing all of the enrolled students at once rather than having to enter clients into a database after they registered.

Cons: Sawyer is not laid out easily for someone to intuitively learn it. It is hard to know where to click to find the information you are looking for. Once classes are posted, it is difficult to know how to go back and make revisions. In my opinion, where things are placed doesn't make sense. The site map is all over the place making setting up and adjusting things extremely frustrating.

Sawyer makes everything easier!

Aug 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Sawyer had helped me to create and organize my classes and free events. It is so easy to use and saves me time and effort!

Cons: No cons! I have nothing bad to say about Sawyer!

Optional Improvement

Aug 12, 2018
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Colorful and attractive.

Unique and new to the afterschool activity field.

Cons: Not user friendly enough. Difficult to post.

Not allowing to post a wide range of products.

Overall: Can hopefully reach maximum potential customers.

online registration

Aug 19, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Ease of registration for customers which has reduced the phone or email queries.

Cons: Too many screens to navigate to setup a class

Overall: It has allowed us to eliminate paper registration and speed up the registration process.

A Few Kinks

Aug 15, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The purpose. Great product for it's design.

Cons: A few times it was difficult to find what I was looking for...

Overall: Great. Able to utilize it for our small school's needs

Great!

Aug 10, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Made enrichment sign ups so easy for parents.

Cons: Only con was I did not know how to install the widget onto my current website.

Overall: wonderful!