--- title: "Sawyer Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Sawyer the right Class Registration solution for you? Explore 318 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/163567/Sawyer/reviews/" page_type: "reviews" language: "en" --- Sawyer 4.5 (318) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 15th, 2026 # Reviews of Sawyer Ease of use 4.2 Customer Service 4.6 ## Pros and Cons in Reviews TL Theresa L CPR InstructorHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 1-2 years. “It saves time which in my case is very important as I have a lot of materials to cover in a very short period of time so anything that helps me in that area is a plus.“ November 10, 2024 RB Rachel B CEOEntertainment, 11 - 50 employeesUsed the software for: 6-12 months. “Now we have to have difficult calls with multiple members and attempt to collect back-owed membership fees going back months.“ August 6, 2024 JH Jay H School Administrative ManagerPerforming Arts, 2 - 10 employeesUsed the software for: 6-12 months. “I love the ability to copy classes and semesters to more easily duplicate past schedules.“ November 9, 2024 JH Jay H School Administrative ManagerPerforming Arts, 2 - 10 employeesUsed the software for: 6-12 months. “I dislike that store credit/gift card balance is locked behind a higher subscription tier.“ November 9, 2024 TL Theresa L CPR InstructorHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 1-2 years. “I also like that it allows the parents to contact me if necessary and vice versa.“ November 10, 2024 EC Emiko C Owner and EducatorArts and Crafts, Self-employedUsed the software for: Less than 6 months. “Widget is very glitchy on phones and freezes while scrolling.“ November 4, 2024 AS Angie S Executive DirectorArts and Crafts, Self-employedUsed the software for: 6-12 months. “It does almost everything I need for camp registration, payments, coupons, payment plans, class descriptions, etc.“ April 9, 2024 JH Jay H School Administrative ManagerPerforming Arts, 2 - 10 employeesUsed the software for: 6-12 months. “Also no option for attendance records for adults?“ November 9, 2024 ## Showing most helpful reviews Showing 1-25 of 318 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Stephanie W. Owner and teacher Education Management Used the software for: Less than 6 months ### "Sawyer is essential!" April 17, 2024 5.0 I recommend Sawyer to anyone who is seeking a more streamlined registration software for any type of class! Pros Sawyer has been SO incredibly user friendly and has allowed me to confidently market my classes and confirm registrations so much easier than using my old method of Google forms. Cons I would love to see more email integrations! Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Too many moving parts, confusing payment submission where people had the ability to ignore that option so I had to track them down for payment! Review Source JH Jay H. School Administrative Manager Performing Arts Used the software for: 6-12 months ### "User friendly and great support, but needs some improvement in select features" November 9, 2024 4.0 Overall I enjoy Sawyer and might recommend it over other similar platforms, depending on the needs of the organization. There are some key features that could be improved upon still. Support team is friendly, helpful, and very responsive! The additional webinars and resources provided are helpful too. Pros \- Very user friendly on the customer facing side. - The interface on both the customer and admin side is clear and pretty easy to navigate. - I love the ability to copy classes and semesters to more easily duplicate past schedules. - Class widget is convenient, especially with recent updates. Cons \- Appointments can only be made with minors, not adults, and they do not support small group appointments. - Reporting features could be clearer/more accurate, we've had issues with bugs causing inaccurate financial reports. - I wish there was a way to download registration reports for select classes all at once; the semester-wide registration report includes students who already withdrew, and going class by class is tedious and time consuming. - Class attendance can only be viewed for one student at a time instead of seeing full class attendance across multiple instances. Also no option for attendance records for adults? - I dislike that store credit/gift card balance is locked behind a higher subscription tier. This seems like a basic feature that should not be paywalled. - No way to mass edit activity information currently. Switched from [SmartRec](https://www.capterra.com/p/198905/SmartRec/) Too expensive and not particularly user friendly on the customer side. Review Source WH Whitney H. Owner Arts and Crafts Used the software for: 2+ years ### "A Total Betrayal of Small Businesses" March 18, 2025 1.0 ⭐ 1 Star – A Total Betrayal of Small Businesses I trusted Sawyer as a registration and billing platform for my business—what I did not expect was for them to use my client list to promote my competitors. Without my consent, Sawyer sent marketing emails directly to my customers, advertising other art studios that also use their platform. Let that sink in. I worked for years to build relationships with my clients, only for Sawyer to exploit that trust and undermine my business. This is not just a bad business practice—it’s an outright betrayal of the small businesses that keep their platform running. If you’re a business owner considering Sawyer, ask yourself this: ❌ Do you want your customers being marketed to by other studios? ❌ Do you want to build your business, only for Sawyer to redirect your clients elsewhere? ❌ Do you trust a company that treats your customer list like a free-for-all marketing database? Sawyer isn’t a neutral registration platform—they’re actively working against the businesses they claim to serve. If you value client trust, business integrity, and keeping control over your own customer relationships, look elsewhere. I know I will. Pros Excellent reporting and query capabilities Cons A Total Betrayal of Small Businesses- unethical and predatory Review Source Response from DaySmart Software March 27, 2025 Hi Whitney, I'm sorry to hear that you've had a negative experience with Sawyer. I know we were able to connect and are working together to making this right. Upon creating an account with Sawyer, customers are given an option to opt-in to receiving marketing and communications from your business as well as from Sawyer. Customers can of course opt-out of communication at any time from any of our marketing or promotional emails by clicking unsubscribe on any email they receive. Here is our help center article explaining more: https://help.hisawyer.com/hc/en-us/articles/1500008819322 We appreciate you taking the time to share your experience and feedback with us. We are here to support your needs and hope you continue to find value in working with Sawyer. GM Ginny M. Owner and Operator of Art Studio and Art Instructor Arts and Crafts Used the software for: 1-2 years ### "Sawyer keeps me on track! " November 5, 2024 5.0 Very impressed, they keep me organized (which is nearly impossible)! It’s been a wonderful, but expensive, experience. Definitely worth every penny, at least for the first year, in my opinion. Pros Everyone at Sawyer was super helpful when I was first getting set up. Very easy to talk to, clear & concise communication. I couldn’t have opened up my studio classes without all of their help. The reports helped me tremendously when I was doing my taxes. Cons It is expensive for a business as small as mine. Some months it’s difficult for me to be able to cover the cost of the website plus my rent. I wish I could afford to pay for the Parties option. I think a lot more people would have been booking parties this whole time if they could have done it online. Just recently, after I create an activity, unless it’s brand new, I am unable to add more images to the activity when I try to edit it. It just uploads a solid black image Alternatives considered [Wix](https://www.capterra.com/p/169007/Wix/)[Squarespace](https://www.capterra.com/p/143461/Squarespace/) Reason for choosing Sawyer It was the one I was most familiar with as I had used it as a customer before & found it very user friendly Review Source LC Lesly C. Development Coordinator Education Management Used the software for: 1-2 years ### "Good Software" November 7, 2024 4.0 Overall, it’s good, but a system with integrations to other trending applications would be better, though it may come with slightly higher transaction fees. Pros It is flexible in the option of weekly registrations and can be integrated with the teachers' roster. Cons It does not have CRM integrations or more complete profiles for tracking students or families. Additionally, orders processed by families must allow for late start in prorating and start date selection. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Sawyer Flexible option for day-by-day enrollment. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) centralizing systems.............................. Review Source YM Yvette M. Director Education Management Used the software for: 2+ years ### "Love Sawyer!" October 30, 2024 5.0 We love Sawyer. There's always room for improvement as things come up with registration but that's a good thing for all businesses. Pros Customer service is great. Most aspects of the portal are easy to use. I also love the fact that they know their clients. Cons It would be nice to have a way for parents to pay through their bank account so they and we are not charged a service fee. For a small business like ours and for our families, every little bit makes a difference. Switched from [iClassPro](https://www.capterra.com/p/127097/iClassPro/) Sawyer was a better fit for our program. the other platform was for gymnastics and didn't offer all the different options that we needed for our classes, summer camps etc. Review Source Karen (Kate) R. exec director Events Services Used the software for: 6-12 months ### "Accounting and Payouts are not transparent" January 20, 2021 3.0 While I appreciate the ability to imbed registration on our website, there is no way to track click rates, their customer service is not at all educated on the software and we've gotten responses on average 3 weeks after the initial question is asked! Poor customer service, micropayouts are not transparent, and the cost for ticket items more than 70 usd is more expensive than eventbrite. Unfortunately I can not recommend this platform! Pros It can be imbedded on your website. Visually it is appealing to the purchaser. Cons Instead of paying out event registration income once, after the event, or one time at the end of each month, they pay out micro payments every 3 days. This renders keeping your checks and balances almost impossible, and we are currently paying extra payroll hours for our accountant to tally up each payment (We are talking about payouts as small as $1.25, when we are receiving as much as 10K a month with their platform). Can you imagine your accountant adding up all of those micropayments to hit 10K? It equates to hours of work. The whole process does not at all match industry standards and is very unrealistic for companies to handle. It's a hidden expense that makes the platform not worth the use. Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) We thought that Sawyer would be more user friendly. We were wrong! Review Source Response from DaySmart Software January 31, 2021 I am so sorry that you had a less than stellar experience at Sawyer, that is never our intent nor our goal. We continue to evolve our products because of feedback like this and would love to connect on how we can improve if you're open to it. MR Marleny R. Creative Executive Assistant Arts and Crafts Used the software for: 6-12 months ### "User Friendly for Art Studios & Camps " February 17, 2025 4.0 I am pretty happy with using Sawyer but wish the fees they took out were less. Pros It’s pretty easy to use. I like that I can easily view my upcoming events in the calendar and quickly add new events and publish updates. Cons There is a slight learning curve with learning how to post classes and use certain features. Review Source CS Christie S. Director Education Management Used the software for: 1-2 years ### "Great Registration System" November 4, 2024 5.0 Sawyer has been great to work with. We have been through a few scheduling sites and this has been the best so far! Pros I love the flexibility in the scheduling. Cons I would like a more efficient way to see when we have waiting lists, would love if that were listed on student schedules and on class rosters. I also would love if when you click "upcoming", the first day of classes would pop up if we were not yet at that time block (example, when checking in May for September classes). Switched from [Regpack](https://www.capterra.com/p/124427/Regpack/) Expensive and had payment processing issues. Review Source LB Lilian B. Artist Teacher Arts and Crafts Used the software for: 2+ years ### "Sawyer has helped me better manage my business" October 29, 2024 5.0 It provides me flexibility for accepting payments online from my customers and their families to register when it is convenient for them. Pros Customer Support and help. They are always available to help and address our concerns and special requests in a manner I have not experienced elsewhere. Cons Although their software is extremely versatile and they continue to improve it, it does not offer me (a one-man operation) the precise, simple, user friendly, efficient flexibility. However, they have offered me several alternatives to customize they services to my individual needs. Review Source AO Aaliyah O. Program Director Health, Wellness and Fitness Used the software for: 1-2 years ### "We enjoy using Sawyer " September 27, 2022 5.0 We have been able to truly retain our clients due to the software being easy to use. Pros Sawyer is so easy to use compared to the software that we left. Viewing of the software is clean and straight forward. We do wish that there was app for both us and the consumer to use to sign up and cancel classes out. Cons We wish that there was app for both us and the consumer to use to sign up and cancel classes out. We also hope that clients will be able to cancel out class themselves Switched from [Jackrabbit Dance](https://www.capterra.com/p/93349/Jackrabbit-Dance/) we weren't able to schedule drop-in classes and semester classes using the jackrabbit software Review Source CG Carl G. Owner Manager Sports Used the software for: 6-12 months ### "Sawyer is important to WAS." April 9, 2024 5.0 I have great confidence in Sawyer as I work to grow my business. Pros Sawyer makes what we do to keep the business moving forward much easier. They have amazing support and desire to grow their product offering. Cons The ability to connect to my google calendar is very important but not yet possible. Reason for choosing Sawyer Price, customer registration ease, ability to merge to the business website. Switched from [Wix](https://www.capterra.com/p/169007/Wix/) Lack of quality support and constant challenges. Review Source AR Australia R. Controller Education Management Used the software for: 2+ years ### "Review from the Controller" November 11, 2024 5.0 Very responsive. I love the financial reports and the quick turn around when there is a discrepancy or a request for reimbursement. Pros Easy to navigate. Clear and concise. Accuracy is a must for me. Your reports are always accurate and timely. Cons I am very pleased with Sawyer's services. No complains. Review Source TL Theresa L. CPR Instructor Health, Wellness and Fitness Used the software for: 1-2 years ### "Technology at its best" November 10, 2024 5.0 Overall, I like this product. I feel that it was very well thought out to support the users. It saves time which in my case is very important as I have a lot of materials to cover in a very short period of time so anything that helps me in that area is a plus. Pros I absolutely love the ease of using Sawyer. We have a team that inputs the information when students register for camp. That information is very crucial to a successful camp. I like that all I have to do is check my participants in and then check them out each day. I also like that it allows the parents to contact me if necessary and vice versa. Cons I have no complaints to report as I love everything about Sawyer. Review Source TL TR L. Instructor Education Management Used the software for: Less than 6 months ### "Easy tool to use daily " November 11, 2024 5.0 Very good tool to assist with daily tasks Pros Easy to use for daily tasks and simple setip Cons Nothing, it works as it should, all the buttons and screens display what should be there and no added or unnecessary information. Review Source JS Janine S. Owner/Director Arts and Crafts Used the software for: 6-12 months ### "Wish Sawyer had the same features for adults... " January 28, 2022 4.0 Well I'm terribly frustrated I'm also very grateful because I needed something quick and I was not able to pay a web designer to develop this deep of the system. I have a bit of a love-hate relationship to it, I want more features for adults and I want more flexibility in general. Pros Because I was not a web designer and didn't have backend experience, I needed a platform that I could basically input information into, I wish however it was more customizable. I also was drawn to Sawyer because I wanted to create memberships as well as classes and this gave me the opportunity to do both. Cons There are more things I dislike them like unfortunately. Some of them small like wishing I could customize the color other than red, some of them huge in that the forms are rigid meaning I can't have a different form intake for a member from my students. I need more flexibility and options for my businesses I was hoping everything could live under one umbrella. I find it almost impossible to navigate and find things with ease, it is not user friendly and various features are buried inside other futures and I'm constantly going back and forth trying to find things. I get super frustrated with having to pull up FAQs and directives online. The window doesn't stay open when you move from one area of the website to another so I constantly have to keep it searching for the same information. Some days it's brutal and I feel like I spend way too much time on this program. Reason for choosing Sawyer I don't have a web background and I had a limited budget to get my business started rather quickly, this seemed like it had enough built out that I could use it for multiple registration needs as well that's the template for both. Review Source MJ Melissa J. Visual Arts Teacher Arts and Crafts Used the software for: 2+ years ### "Excellent online registration/payment system for your business. " October 5, 2022 5.0 I have had a very good experience with Sawyer. Set up was easy. I had a Sawyer representative call me on the phone and walk me through installing the software on my website. Pros I like that it makes my business look professional. I have a lot more students in my classes since using Sawyer and I feel the look of the registration page is a big part of that. My parents have the confidence to register because I look organized. The payment processing is another feature that has helped me save time and awkward asking for payment from my parents. It is set up online an I don't have to worry about non-payment. Its amazing! Cons I wish it didn't cost quite as much. I am a very small art studio with only 60 students for the whole semester. I find the cost is worth it since I have more students than I did without it. Reason for choosing Sawyer They had all the features I was looking for in a product. Review Source sS susan S. owner Events Services Used the software for: 1-2 years ### "Sawyer is an Amazing Resource - " January 28, 2022 5.0 Sawyer has give us a great base for registering clients for multiple activities that may be repeat or be one off. The fact that it retains family details so that they do. not have to be fully input for each class or camp is amazing. a parent can just update ages etc. we also love the fact that classes can be promoted wider than our local community. Pros if you are in the summer camp, kid business, class business this software makes your life so much easier. Easy to understand set ups and anything you need help with a tech is available to help guide you. Cons we have no complaints on software - honestly we love it and continue to find more ways to utilize it. Reason for choosing Sawyer ease of use, ease of learning curve, great service, facebook group to ask question of other user member. Review Source AV Ara V. Founder Education Management Used the software for: 2+ years ### "The software + a community that helps my business grow" April 24, 2021 5.0 Sawyer truly changed how my customers see my business, booking on my website is easy, professional, trustworthy, with a beautiful and sleek design. All my sales, bookings, reports, refunds, and most of my business, in general, run on Sawyer so I'm beyond satisfied with the product. Pros Let's start for the basic: It's a software specifically for booking children's activities, which is my exactly what my business does, so every single feature in Sawyer is just perfect for what we do. I had tried 5 or 6 different software companies and all of them are for other industries (spas, gyms, consulting businesses), so they weren't ideal to use. I love Sawyer has children-activity-specific features such as camps, semesters, drop-ins, sibling discount, caregiver needed in the class, ages for the class, etcetera. Also it supports different locations, gift cards, and most important for us: a widget to add the registration form to your website. Cons Sawyer keeps improving and adding new features, I've run into tech problems when they just launch a new functionality but I consider this normal and I appreciate they keep improving their product. Tech support always replies fast when there have been issues. Reason for choosing Sawyer I had tried 5 or 6 different software companies and all of them are for other industries (spas, gyms, consulting businesses), so they weren't ideal to use. I love Sawyer has children-activity-specific features such as camps, semesters, drop-ins, sibling discount, caregiver needed in the class, ages for the class, etcétera. Review Source LT Lindsay T. Owner Individual & Family Services Used the software for: Less than 6 months ### "I've given up." January 3, 2022 3.0 Pros I initially chose this software because it's specifically made for the industry I am in; play space and child groups. I like the look of the design as well. Cons I am extraordinarily frustrated with this company. First of all, they rely on customer support people who can't solve problems, only kick them to the engineering team. I don't hear back on bugs that need fixing, or hear from anyone other than this poor guy who's getting all my issues. Second the bugs we're experiencing are completely dumb; minor things that should not be an issue by this stage of their business. Here's the issues I've encountered since starting with Sawyer in September! 1. Can't edit description of memberships because people have bought them 2. My members can't enroll themselves in what they paid for 3. There's a glitch on my website where you have to scroll down twice to get to the widget 4. There's an error in the typing of the party descriptions with characters too close together 5. Refunds cost you money because they charge you the credit card fee 6. We get random drops of income into our bank account 7. Setting up multiple groups was a MESS and needed emailing with admin many, many times (not because I'm bad at tech, but because of the system) I could go on; honestly in the span of 4 months, I've had so many encounters with their customer service email guy, it's not good. And no one else will talk to me about it, so I'm canceling. Review Source Response from DaySmart Software January 10, 2022 Hi Lindsay, I'm sorry to hear that you've had a negative experience with Sawyer. I know our head of Customer Success is already working with you directly to remedy these issues. Regarding refunds and credit card processing fees, this is unfortunately something controlled by our payment processor Stripe and not in our control. Most payment processors do not return fees on refunded payments but we do understand the frustration. At the moment our default payment option is every 2 business days, but we can adjust payouts to a variety of options that may be better for your business. We are here to support your needs and hope you give us another chance to improve your experience working with Sawyer. JM Jennifer M. Diretor Education Management Used the software for: 6-12 months ### "Good options for summer camps - with a few changes needed" September 15, 2022 4.0 Pros Setting this up was easy. After using it for a year there are some set up features I'll change in year two to make some of the flow better. The team that helped with set-up with quick to schedule and helpful with the details and overall flow. Cons We have to manually count how many campers are checked in vs there being a way for use see a live number of how many campers are checked in at any given time. This is a really big deal for our prograrm. It's a poor use of our time not to mention full of errors because every camp director knows you neeed an updated count of how many campers are on site at any given time. Manually scrolling through pages is not a good use of our time and is erroneous. We did submit a request (2x) so the product team does know that it is a feature that would really make a difference if added. We need a current count as a camp for safety so we know how many kids are on site (and of course in case of a fire or other emergency as well as every day safety you want that count to be known with ease) but we also have constant check in/out so its a moving number for us and to constantly be manually counting does not work. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Review Source SJ Summer J. Director Sports Used the software for: 6-12 months ### "Works great for camp registration that fills up fast!!" September 21, 2022 5.0 Plan to keep using it for years to come. Pros I love how easy it is to use for both the admin side and the parent side. I also love that the item will be held in your cart for a certain amount of time while you finish registration questions and payment- this was a huge game changer for our camp which sells out in minutes. Cons The only feature I do not like is that if I have a parent register multiple kids for multiple camps, and down the road needs to cancel just ONE of the camps for one of the kids. In both the parent portal, my staff admin side as well as the receipt for tax purposes it will still show that camp that was canceled. I’ve talked with Saywer staff about this and I am hoping that this can be changed in the future. Review Source LA Loren A. Owner/Director Arts and Crafts Used the software for: 1-2 years ### "Unresponsive Tech Support" March 8, 2023 2.0 Terrible. Pros The look of the user interface - everything is on one page with a photo. Cons We have many glitches which are never addressed. Also, you have to enter each class separately every semester - there is no cloning function. There is customer support but nothing has ever been done about ANY of the glitches or issues we have had. Reason for choosing Sawyer Yes Review Source Response from DaySmart Software April 21, 2023 Hi Loren, We are sorry to hear that you've had a frustrating experience with your account. We have reached out directly to discuss your concerns but we haven't heard back from you. We'd love an opportunity to make this right. Looking forward to connecting when the time is right. Kind regards, The Sawyer Team GI Galina I. Owner Entertainment Used the software for: Less than 6 months ### "Review for Sawyer from Tiny Tunes Studio" August 10, 2018 5.0 I love having Sawyer. I don't know what I would do if I didn't have this platform. Simplifies things so much. I would do it over again. Pros I love that it's so easy to use and very user friendly. I didn't need to "learn" to use it - it's very self-explanatory. I like that I get paid very fast with Sawyer direct deposits. I like this new party booking feature - haven't tried it yet but intend to sign up for that! Cons \- it's less flexible in terms of creating one off classes. for example, in pearachute, i am able to create an "impromptu" class with a certain musician. On Sawyer I have to create a new schedule, then a new activity, etc. it's a bit overwhelming. I don't always necessarily want to create an event for one offs but the way the Sawyer system is no you almost have to. - some glitches along the way. i can't always access all the functionalities in my phone (like adding packs to people's accounts for example); certain coupon codes not working after awhile (even without me putting any time restrictions on it); duplicate accounts in Contacts and not being able to delete them (even when there is no packs attached to them) - Reports. I don't really understand how to use them. I will be calling support team to learn more about how I can customize them - If someone comes to studio and pays cash for the class there is no way for me to check them in and note that this is a paid customer because there is no such function in the system. For report purposes I would like to understand paid vs not paid customers. - Function that prompts emails/messages to customers who haven't come to studio in a while. Maybe not an automated email but a reminder email to me saying "Hey, Johnny Smith hasn't come to Tiny Tunes Studio in a while, maybe you want to send them an email offering some sort of a discount for his next visit?" and maybe have like a standard email that each owner can customize then. Review Source JC Jessica C. CEO Education Management Used the software for: 2+ years ### "Excellent Customer Service & Platform" April 26, 2021 5.0 We LOVE Sawyer tools to help streamline our registration needs and enrollment. We have access to easily upload our camp forms, medical forms, and easily disseminate information to our families. This is a very caring company that really cares about their customers. They even sent flowers when they found out we had a newborn. Your aren't just a number to this company, but part of their family. Very user friendly, competitive and inexpensive pricing structure compared to other processing out there. Pros I love that parents have a username and password that saves their information and helps them easily sign up for future events quickly and efficiently. Easy to collect payment and quick deposit times. Love the attendance feature and how quickly I can assign users so they have access to all medical information. Cons Sometimes it is difficult to set up classes . But once I got the hang of it I found this software to be great. 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