# Page 3 | Sawyer Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Sawyer the right Class Registration solution for you? Explore 318 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/163567/Sawyer/reviews --- Sawyer 4.5 (318) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Sawyer ## Showing most helpful reviews Showing 51-75 of 318 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CD Carlie D. Operations Manager Education Management Used the software for: Less than 6 months ### "One Stop Shop" March 18, 2023 5.0 Easy to use. User friendly. Simple interface. Intuitive. Thorough. We LOVE IT! Pros Sawyer has been a game-changer for us. We've used Brightwheel, ProCare, Eventbrite, and Google forms to try to figure out how to manage classes and Sawyer has been the best by far. Setting up the classes was so easy. The program is intuitive and offers all the features that we need it to. Cons We wish Sawyer had an app that our community could download, create an account, log in and use as a communication platform between teachers and parents. This would be the cherry on top! Reason for choosing Sawyer Sawyer offered features that we needed. The other programs had some of the features but not all the capabilities that Sawyer had. Overall Sawyer is much more robust software. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)[brightwheel](https://www.capterra.com/p/144060/brightwheel/) Because these programs didn't offer what Sawyer did. Review Source VR Verified Reviewer Head of Operations Events Services Used the software for: 6-12 months ### "Review" July 16, 2020 4.0 The Sawyer support team has been very helpful to me, especially in recent times. While I wish there were less technical issues, I still plan to stay with Sawyer for the forseeable future. Pros I like the simplicty of the software and the easy navigability. I also appreciate the ease of making payments. The quick pay feature can be a lifesend for unique billing situations. In addition, Sawyer has an active directory listing. We've gotten a number of new clients this way who have become committed customers. The group development meetings have been helpful, along with the additional office hours with both the front-end and back-end teams. I've gotten much better results from Sawyer when I've been able to communicate with people directly about my issues. Cons The main issue I have is the frequency of bugs in the system. I've had many bugs appear on Sawyer such as difficulties logging in, glitches in payment processing (thankfully no double payments have been made though), glitches in changing pre-existing schedules, glitches in viewing reviews, and more. I also wish the Sawyer software could be more automated and more easily integrated into other services. We have to recreate a lot of inforamtion from Sawyer events such as Google Calendar events, payment reminders, and automated emails because these features are not fully included. It creates extra effort on our part that I would prefer to avoid. Reason for choosing Sawyer Personal connection and referral. Review Source LT Lindsay T. Owner Individual & Family Services Used the software for: Less than 6 months ### "I've given up." January 3, 2022 3.0 Pros I initially chose this software because it's specifically made for the industry I am in; play space and child groups. I like the look of the design as well. Cons I am extraordinarily frustrated with this company. First of all, they rely on customer support people who can't solve problems, only kick them to the engineering team. I don't hear back on bugs that need fixing, or hear from anyone other than this poor guy who's getting all my issues. Second the bugs we're experiencing are completely dumb; minor things that should not be an issue by this stage of their business. Here's the issues I've encountered since starting with Sawyer in September! 1. Can't edit description of memberships because people have bought them 2. My members can't enroll themselves in what they paid for 3. There's a glitch on my website where you have to scroll down twice to get to the widget 4. There's an error in the typing of the party descriptions with characters too close together 5. Refunds cost you money because they charge you the credit card fee 6. We get random drops of income into our bank account 7. Setting up multiple groups was a MESS and needed emailing with admin many, many times (not because I'm bad at tech, but because of the system) I could go on; honestly in the span of 4 months, I've had so many encounters with their customer service email guy, it's not good. And no one else will talk to me about it, so I'm canceling. Review Source Response from DaySmart Software January 10, 2022 Hi Lindsay, I'm sorry to hear that you've had a negative experience with Sawyer. I know our head of Customer Success is already working with you directly to remedy these issues. Regarding refunds and credit card processing fees, this is unfortunately something controlled by our payment processor Stripe and not in our control. Most payment processors do not return fees on refunded payments but we do understand the frustration. At the moment our default payment option is every 2 business days, but we can adjust payouts to a variety of options that may be better for your business. We are here to support your needs and hope you give us another chance to improve your experience working with Sawyer. Scott H. Founder and CEO Non-Profit Organization Management Used the software for: Less than 6 months ### "Chefsville" August 23, 2018 3.0 I am still developing our relationship with Sawyer. Can't say that I am able to give any fair opinion of the overall experience at this time. Pros Its ease of use. Many concepts make sense. To be able to assign teachers and increase parent communication. \*\*\* Please add ability to attach files \*\*\* and please \*\*\* update your form software for custom forms - it is terrible right now \*\*\* Cons This summer Chefsville had over 30 camps. The normal training schedule for Sawyer didn't allow for us being out working those camps so getting trained was twice as hard for Mollie. We actually had to test, play and figure it out until she advised us and we could follow. I still have no idea of what an acknowledgement/registration confirmation e-mail looks like and have customers calling me asking when there next payment is due and what dates our programs are. I have a great email that I use, but I can't use that when I am trusting your software to do it along with payment receipt. We still are not trained and know that your software does more than what we know. Mollie has been out and schools started for us this week. So we are having to scramble to find information. We still need help with our form, our form asks several questions that your profile automatically does. I need to find where and how to get this information, change our form so it asks only one time. Website Widget - we have no control of it! I had to figure out the coding to modify the short code to show Semesters and not camps. I did ask for help, but by the time customer service got to me, many people passed our programs over because they couldn't see how to register by changing "Camps" to "Semesters". I think your clients need to have more controls on their WordPress. Review Source EA Emily A. Founder and Teacher Music Used the software for: 1-2 years ### "The best option out there - just be ready to pay a higher rate!" April 18, 2024 5.0 Pros Sawyer is the best tool in the game - I’ve tried them all from Square to Activity Hero, and this tool is the most streamlined and easy to use. Customers appreciate it and I can build kid-centered client accounts, robust scheduling and semesters, and easy checkouts. Cons By far the most expensive tool in the market and there was no free trial or setup window so the expense began before I had enrollees. Review Source NP Natalie P. CEO Entertainment Used the software for: 2+ years ### "Best value and stupid simple! " February 4, 2022 5.0 Amazing!!! Best customer service and feature updates for the price! Pros The software is SO easy to use! When you’re setting it up and training other employees it’s easy to see that it’s hard to mess anything up! Cons No Point of sale feature available. We still pay for another 3rd party software for this part Alternatives considered [Jackrabbit Dance](https://www.capterra.com/p/93349/Jackrabbit-Dance/)[Studio Pro](https://www.capterra.com/p/131996/DanceStudio-Pro/)[Akada](https://www.capterra.com/p/92427/DanceWorks/) Reason for choosing Sawyer Pricing and mix of features Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Pricing kept going up with less features that worked for us. Review Source JM Jennifer M. Diretor Education Management Used the software for: 6-12 months ### "Good options for summer camps - with a few changes needed" September 15, 2022 4.0 Pros Setting this up was easy. After using it for a year there are some set up features I'll change in year two to make some of the flow better. The team that helped with set-up with quick to schedule and helpful with the details and overall flow. Cons We have to manually count how many campers are checked in vs there being a way for use see a live number of how many campers are checked in at any given time. This is a really big deal for our prograrm. It's a poor use of our time not to mention full of errors because every camp director knows you neeed an updated count of how many campers are on site at any given time. Manually scrolling through pages is not a good use of our time and is erroneous. We did submit a request (2x) so the product team does know that it is a feature that would really make a difference if added. We need a current count as a camp for safety so we know how many kids are on site (and of course in case of a fire or other emergency as well as every day safety you want that count to be known with ease) but we also have constant check in/out so its a moving number for us and to constantly be manually counting does not work. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Review Source AIC Antoaneta Ioana C. Administrator Accounting Used the software for: 6-12 months ### "Sawyer helping humanity by students" June 9, 2023 5.0 Pros "School is the factory of humanity" said Comenius. So Sawyer is a powerful brick for humanity and progress, evolution because it helps studenta, teachers and educational system. Cons Nothing like least about Sawyer because is very organized, useful for all categories. Review Source Ara C. General Manager Education Management Used the software for: 6-12 months ### "Very easy to use and adds a professional look to my website" July 18, 2019 5.0 Pros 1\. I love that HiSawyer is specific to use for children activities and classes. I tried other booking plugins or websites that were a "one size fits all" (appointments for nail salon or doctor's office) and well... they didn't quite fit for my business. For instance, HiSawyer allows the possibility to see the age and birthdate of the kids, having an "older sibling discount", adding semesters or multiple locations, specially because our class doesn't have only one location... Bookings are specific for a kid's class, and it's awesome. 2. Very easy to use! All what can be done in point #1, is very easy to set up! 3. Professional look. Some other plugins I had tried before look very outdated and amateurish. I love HiSawyer fresh and professional design. It's exactly what I was looking for for months until I bumped into HiSawyer. Cons I really love everything about it. If I had to really look for perfection: it would be awesome if there was an app. It might be just me, but checking it from mobile can be a little bit frustrating sometimes. Nothing out of this world, not bugs or errors, just think about checking social media from a web browser in your phone. But other than that, I love this! Review Source NB Niesha B. Managing Directo Education Management Used the software for: 1-2 years ### "Sawyer is great especially for start up" April 22, 2024 5.0 Great Experience. It is a really solid product. Pros It got me up and running fast. It is a really solid product. Cons I like the entire product; I do, however, wish they added a way to keep track of the acutallly content of class ( cirriculum ), and profile pics of students. Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Sawyer It was easier and cheaper and the customer service was GREAT! Switched from [Pike13](https://www.capterra.com/p/225933/Pike13/) It was easier and cheaper and the customer service was GREAT! Review Source SJ Summer J. Director Sports Used the software for: 6-12 months ### "Works great for camp registration that fills up fast!!" September 21, 2022 5.0 Plan to keep using it for years to come. Pros I love how easy it is to use for both the admin side and the parent side. I also love that the item will be held in your cart for a certain amount of time while you finish registration questions and payment- this was a huge game changer for our camp which sells out in minutes. Cons The only feature I do not like is that if I have a parent register multiple kids for multiple camps, and down the road needs to cancel just ONE of the camps for one of the kids. In both the parent portal, my staff admin side as well as the receipt for tax purposes it will still show that camp that was canceled. I’ve talked with Saywer staff about this and I am hoping that this can be changed in the future. Review Source AS April S. Children's Art Studio owner teacher Education Management Used the software for: 1-2 years ### "LOVE Sawyer" April 18, 2024 5.0 I love it and tell everyone about about it. Pros The calendar widget interface is the best. I LOVE everything about Sawyer and I also am SOOOO appreciative that they continue to strive to improve and add more needed features. Cons I want to be able to edit parent info. MANY parent accidentally type in .con on thier email and I want to be able to go edit it quickly. Review Source IW Idena W. Owner Arts and Crafts Used the software for: 6-12 months ### "Great product! Still working out some bugs" March 11, 2022 4.0 Class management was the biggest thing I needed help with, and it's amazing at that! There are still some bugs or feature requests that haven't happened, but I hope they'll come soon! Pros Easy to set up and get started. Ease of use, most things are pretty instinctual. The automatic charging is fantastic! Class management is SO MUCH easier with this system! Cons No way to cancel all future payments, so have to go in one by one. Switched from [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) I was entering students in classes by hand and printing off physical roles - took a lot of time! Review Source CA Carmen A. Office Manager Entertainment Used the software for: 2+ years ### "Friendly platform " April 15, 2024 5.0 It is an amazing tool for our company. It provides efficient enrollment and online payments. Pros For our company, Sawyer is critical for student enrollment, being private lessons, group classes or productions. Cons One thing that is not included is the ability to uncheck a student once it has been checked in. Review Source AB Aoife B. Owner Performing Arts Used the software for: 6-12 months ### "Excellent service!" January 27, 2022 5.0 I received a cold-call from a Sawyer rep right at the perfect time in my business’s development. The support was excellent, so help and friendly. Pros As the \[SENSITIVE CONTENT\] of my business, I appreciate having support in the business end of things. Sawyer understands what parents/caregivers want when searching and register for programs for their children. Platform is easy for customers to use, and easy for me to learn to administer. Excellent support from Sawyer staff. Cons Sometimes I have trouble uploading photos to my account because they are in the wrong format. Reason for choosing Sawyer I liked that this company was founded by moms like me. Review Source HS Heather S. Director of Super Programs Education Management Used the software for: 2+ years ### "Sawyer for After School Camp" September 15, 2022 3.0 Our overall experience over the last four or five years that we have been using sawyer, we have loved the program. Pros The ability to change it to what we need and for our summer camp that has worked for us. For our after school program it is not working. Cons That it is not working for our after school program. We are having issues with the options for parents showing up and the ability for the program to bill out accordingly. Reason for choosing Sawyer We did not have to pay for the program, we just pay the transaction fee. Review Source KG Kimberly G. Founder and Managing Director Education Management Used the software for: 6-12 months ### "Owner and Manading Director" April 22, 2024 4.0 Overall, my experience with this product has been great. I appreciate the quick response time from customer service when I run into any issues. I would like to capture better data from my reports. It's sometimes difficult to capture what I'm looking for. Pros I like that the system streamlines my registration process for families. It's helpful to have the attendance lists generated from the registration process. I like that I can communicate with families individually, or as a class with messaging. I like that the system sends me confirmations of new registrations. Cons The wait period of receiving payouts, and not receiving payouts on the weekends. Review Source LF Lauren F. Assistant Director Arts and Crafts Used the software for: Less than 6 months ### "Limited support when problem arose, very basic functions" March 1, 2022 3.0 Not the best start so far. I'm hoping things get better and more functions will be added soon. Pros The software is easy for customers to use. It has a clean look and the widgets are nice on our website. I don't have much to compare to but putting the program into place was relatively easy. Cons The tech support available is limited. Contact is only through email. We also do not have direct access to Stripe, the third party credit card processor, you have to go through Sawyer with questions/concerns. This was a huge issue when our Stripe account was disabled due to bank verification needed. There was no notice given to submit the verification and even after I submitted the requested documentation (right away) we didn't receive our payouts for over a week. We were owed over 21k! There was very little explanation given as to why it took so long to get our payouts and I had to really push to get information. It was beyond frustrating and the situation was not handled well. I've also had to initiate follow up with other questions/issues since going live with the widget. Other things to note - the sales rep did not accurately convey the functions available. You cannot view all classes in one perspective or edit them all at once, which is time consuming when creating classes, you need to check for errors, or make edits. The reports are limited in their customization. You also cannot schedule emails or email contacts that are not enrolled in classes. Review Source MG Megan G. Director Fine Art Used the software for: 1-2 years ### "Sawyer - a perfect fit for our dance school" July 21, 2019 5.0 It has been great for our company. I feel it presents us as a more professional group because of how it looks and operates. It has made our job so much easier as directors. Pros I like how easy it is to set up. They do all the inputting of information and then send you the code to embed on your website. I like that as a parent, it retains my information from year to year so registering my child is quick and painless. I like how they handle all the gathering of money. For the first time, all our accounts paid their tuition and I didn't have to track anyone down. Cons It's hard to get reports of how many kids have registered or print lists by ages. I would like for them to work on that capacity. The last software we used, you could print all kinds of reports but I have a hard time getting what I want on Sawyer. Reason for choosing Sawyer It didn't charge us a monthly or yearly fee. We are a small school and could not afford the other company's prices. With Sawyer, we could raise our tuition a tiny bit to cover their cut and it works perfect. Switched from [Akada](https://www.capterra.com/p/92427/DanceWorks/) Danceworks is outdated and expensive. Review Source MN Michael N. CEO Music Used the software for: Less than 6 months ### "I wanted to love it. " March 6, 2021 3.0 It took me a while to come on board with this company. Their management is truly a money driven experience. You can feel it from any company from major corporations to small biz. The way they address their clients and the way they are deeply out for information (emails of their clients', clients) - they are even sneaky about it. I express my utter discontent with the \[SENSITIVE CONTENT HIDDEN\] and the response was, thanks for giving us a try. Not, let's make it right. I've been in business for 15 years and received the most outlandish, crazy complaints, my customer is always right. Always. This particular company is completely disappointing because I really want to love it and ..... it isn't good deep down to it's core. Pros It looks great. That's really it...really, that's the selling point it's all downhill from there. Cons The widget slows your website down dramatically and the problem has existed for a long time. Customer Service is the major negative with this platform. They are set in their ways and will do absolutely nothing beyond their initial intentions. There are many other platforms that will customize your experience, and they are nice. Which is great. Cost - You can save $125 a month with multiple other companies. Your clients must sign up for sawyer before even seeing what you have to offer. They are absolutely hungry for your users information. Reason for choosing Sawyer It looked good. Switched from [Main Street Sites](https://www.capterra.com/p/123079/MainStreetSites/) It looked better and integrated with our website. Review Source Response from DaySmart Software April 19, 2021 Hi Michael, I am so sorry that you had a less than stellar experience at Sawyer, that is never our intent nor our goal. We continue to evolve our products because of feedback like this and would love to connect on how we can improve if you're open to it. Let us know if you have time to hop on a call to review! KK Kristin K. Barn Manager Sports Used the software for: Less than 6 months ### "Didn’t work for us " February 4, 2022 1.0 My overall experience was not good. The learning curve was too long and steep. And that wasn’t completely the fault of Sawyer. I took over, rather I was thrown head first into, running the barn. So nothing had been defined. I had to define every aspect of the program and the same time as I was hiring people and learning the business. Now that I have been running the business for a year, I am more comfortable with it but Sawyer still wouldn’t be the best option for us. I also had a lot of trouble getting help. Pros I didn’t like anything about it. I liked the “promise” that it could be amazing. But the implementation was too cumbersome for us Cons It was confusing, it wasn’t self explanatory. It was cumbersome. Setting up new classes and camps for a new “semester” was tedious. There was no option to do the same as the current semester and change the dates. I think this was the biggest draw back for me. My classes are the same from semester to semester, so to have to enter them all manually each time was a huge pain in the ass. Reason for choosing Sawyer Only option at the time. Review Source Response from DaySmart Software February 7, 2022 Hi Kristin, I'm sorry to hear that you had a negative experience with Sawyer. Being thrown into an experience, as it seems like you were, is never easy especially learning new software. I know our team tried working with you directly to remedy these issues but ultimately you made the decision to cancel your services in August 2021. We would love another opportunity to support your needs and hope you give us a chance to improve your experience working with Sawyer. CC Crystal C. CEO Education Management Used the software for: Less than 6 months ### "Finally found something that fits my needs!" August 8, 2019 5.0 Sawyer has been the best registration system I have come across so far after countless demos, trials, and meetings from other systems. The system is easy to use on the administrative side and on the user end. No complaints from customers! The learning curve for this system is quite small, very easy to use! The best part is its functionality! It works the way it is supposed to which seems to be an issue for some registration systems I have come across. It is straight to the point! It was easily embedded onto my site and they provided me with the links I wanted for my registration landing page. Customer service is via email and they get back to you very promptly. Sawyer also has great support and information readily available through their website with step-by-step instructions. From what I have noticed, they are constantly working on improving the system and put in requests for certain suggestions. There are a few downsides: -Fees per transaction are pretty high. This system is a pay per transaction rather than subscription pay, transactions are a little over 5% per transaction. -The ability to customize is not there. I would like to have categories and subcategories to differentiate the many types of services I offer or listing the classes in a different manner. With that said I have still managed to post everything I have needed. Overall I love the system and do not see my business parting with it any time soon! Pros Ease & functionality for admin and user. Cons Not very customizable for class display. Alternatives considered [Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/)[CourseStorm](https://www.capterra.com/p/159668/CourseStorm/)[Regpack](https://www.capterra.com/p/124427/Regpack/) Reason for choosing Sawyer Did not require high upfront cost. Had plenty of other users I could look at for reference. Clean and simple look, easy for parents to navigate. Great reviews! Review Source RR Ruby R. Arts Education Coordinator Arts and Crafts Used the software for: 1-2 years ### "Sawyer Review" April 18, 2024 5.0 My overall experience is very positive. It's obvious that Sawyer is aware of how difficult coordinating programs can be and it shows in how user friendly the platform is. I also love that we can duplicate camps now! Being able to do that was so helpful this year! Pros The ease of use and the customer support. I also appreciate the webinars. Cons The dashboard can be a little difficult to navigate. I do fine now but when I first started using sawyer it wasn't always clear where everything "lived", if that make sense. The website looks great though. Review Source VR Verified Reviewer Instructional Designer Non-Profit Organization Management Used the software for: 6-12 months ### "It’s works great for what it’s intended use" May 5, 2022 5.0 Our team and customers love it! Pros I love that it’s for kids. There are features different softwares might overlook (like number of siblings or sibling ages). Also, it’s key turn ready to use. Once a user starts setting up classes, it’s pretty simple from start to finish. Cons The reason I love it as also a small reason I find flaws. It’s a extremely easy to use registration and class tracker for childrens events. If you need a more customizable, advanced system or one setup for a different target demographic (adult patients for example), it might prove challenging. Review Source NM Noemi M. Administrative Education Management Used the software for: 1-2 years ### "Amazing platform!!!" April 20, 2024 5.0 Pros I like the process to integrate the parents to the classes. Easier and quickly! Cons They need to put also the Spanish option because we have many latin families. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.