# Page 4 | Sawyer Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Sawyer the right Class Registration solution for you? Explore 318 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/163567/Sawyer/reviews

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Sawyer

4.5 (318)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 4 - Reviews of Sawyer

## Showing most helpful reviews

Showing 76-100 of 318 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

LF

Lauren F.  
Assistant Director  
Arts and Crafts  
Used the software for: Less than 6 months

### "Limited support when problem arose, very basic functions"

March 1, 2022

3.0

Not the best start so far. I'm hoping things get better and more functions will be added soon.

Pros

The software is easy for customers to use. It has a clean look and the widgets are nice on our website. I don't have much to compare to but putting the program into place was relatively easy.

Cons

The tech support available is limited. Contact is only through email. We also do not have direct access to Stripe, the third party credit card processor, you have to go through Sawyer with questions/concerns. This was a huge issue when our Stripe account was disabled due to bank verification needed. There was no notice given to submit the verification and even after I submitted the requested documentation (right away) we didn't receive our payouts for over a week. We were owed over 21k! There was very little explanation given as to why it took so long to get our payouts and I had to really push to get information. It was beyond frustrating and the situation was not handled well. I've also had to initiate follow up with other questions/issues since going live with the widget. Other things to note - the sales rep did not accurately convey the functions available. You cannot view all classes in one perspective or edit them all at once, which is time consuming when creating classes, you need to check for errors, or make edits. The reports are limited in their customization. You also cannot schedule emails or email contacts that are not enrolled in classes.

Review Source

MG

Megan G.  
Director  
Fine Art  
Used the software for: 1-2 years

### "Sawyer - a perfect fit for our dance school"

July 21, 2019

5.0

It has been great for our company. I feel it presents us as a more professional group because of how it looks and operates. It has made our job so much easier as directors.

Pros

I like how easy it is to set up. They do all the inputting of information and then send you the code to embed on your website. I like that as a parent, it retains my information from year to year so registering my child is quick and painless. I like how they handle all the gathering of money. For the first time, all our accounts paid their tuition and I didn't have to track anyone down.

Cons

It's hard to get reports of how many kids have registered or print lists by ages. I would like for them to work on that capacity. The last software we used, you could print all kinds of reports but I have a hard time getting what I want on Sawyer.

Reason for choosing Sawyer

It didn't charge us a monthly or yearly fee. We are a small school and could not afford the other company's prices. With Sawyer, we could raise our tuition a tiny bit to cover their cut and it works perfect.

Switched from

[Akada](https://www.capterra.com/p/92427/DanceWorks/)

Danceworks is outdated and expensive.

Review Source

MN

Michael N.  
CEO  
Music  
Used the software for: Less than 6 months

### "I wanted to love it. "

March 6, 2021

3.0

It took me a while to come on board with this company. Their management is truly a money driven experience. You can feel it from any company from major corporations to small biz. The way they address their clients and the way they are deeply out for information (emails of their clients', clients) - they are even sneaky about it. I express my utter discontent with the \[SENSITIVE CONTENT HIDDEN\] and the response was, thanks for giving us a try. Not, let's make it right. I've been in business for 15 years and received the most outlandish, crazy complaints, my customer is always right. Always. This particular company is completely disappointing because I really want to love it and ..... it isn't good deep down to it's core.

Pros

It looks great. That's really it...really, that's the selling point it's all downhill from there.

Cons

The widget slows your website down dramatically and the problem has existed for a long time. Customer Service is the major negative with this platform. They are set in their ways and will do absolutely nothing beyond their initial intentions. There are many other platforms that will customize your experience, and they are nice. Which is great. Cost - You can save $125 a month with multiple other companies. Your clients must sign up for sawyer before even seeing what you have to offer. They are absolutely hungry for your users information.

Reason for choosing Sawyer

It looked good.

Switched from

[Main Street Sites](https://www.capterra.com/p/123079/MainStreetSites/)

It looked better and integrated with our website.

Review Source

Response from DaySmart Software

April 19, 2021

Hi Michael, I am so sorry that you had a less than stellar experience at Sawyer, that is never our intent nor our goal. We continue to evolve our products because of feedback like this and would love to connect on how we can improve if you're open to it. Let us know if you have time to hop on a call to review!

KK

Kristin K.  
Barn Manager  
Sports  
Used the software for: Less than 6 months

### "Didn’t work for us "

February 4, 2022

1.0

My overall experience was not good. The learning curve was too long and steep. And that wasn’t completely the fault of Sawyer. I took over, rather I was thrown head first into, running the barn. So nothing had been defined. I had to define every aspect of the program and the same time as I was hiring people and learning the business. Now that I have been running the business for a year, I am more comfortable with it but Sawyer still wouldn’t be the best option for us. I also had a lot of trouble getting help.

Pros

I didn’t like anything about it. I liked the “promise” that it could be amazing. But the implementation was too cumbersome for us

Cons

It was confusing, it wasn’t self explanatory. It was cumbersome. Setting up new classes and camps for a new “semester” was tedious. There was no option to do the same as the current semester and change the dates. I think this was the biggest draw back for me. My classes are the same from semester to semester, so to have to enter them all manually each time was a huge pain in the ass.

Reason for choosing Sawyer

Only option at the time.

Review Source

Response from DaySmart Software

February 7, 2022

Hi Kristin, I'm sorry to hear that you had a negative experience with Sawyer. Being thrown into an experience, as it seems like you were, is never easy especially learning new software. I know our team tried working with you directly to remedy these issues but ultimately you made the decision to cancel your services in August 2021. We would love another opportunity to support your needs and hope you give us a chance to improve your experience working with Sawyer.

GI

Galina I.  
Owner  
Entertainment  
Used the software for: Less than 6 months

### "Review for Sawyer from Tiny Tunes Studio"

August 10, 2018

5.0

I love having Sawyer. I don't know what I would do if I didn't have this platform. Simplifies things so much. I would do it over again.

Pros

I love that it's so easy to use and very user friendly. I didn't need to "learn" to use it - it's very self-explanatory. I like that I get paid very fast with Sawyer direct deposits. I like this new party booking feature - haven't tried it yet but intend to sign up for that!

Cons

\- it's less flexible in terms of creating one off classes. for example, in pearachute, i am able to create an "impromptu" class with a certain musician. On Sawyer I have to create a new schedule, then a new activity, etc. it's a bit overwhelming. I don't always necessarily want to create an event for one offs but the way the Sawyer system is no you almost have to. - some glitches along the way. i can't always access all the functionalities in my phone (like adding packs to people's accounts for example); certain coupon codes not working after awhile (even without me putting any time restrictions on it); duplicate accounts in Contacts and not being able to delete them (even when there is no packs attached to them) - Reports. I don't really understand how to use them. I will be calling support team to learn more about how I can customize them - If someone comes to studio and pays cash for the class there is no way for me to check them in and note that this is a paid customer because there is no such function in the system. For report purposes I would like to understand paid vs not paid customers. - Function that prompts emails/messages to customers who haven't come to studio in a while. Maybe not an automated email but a reminder email to me saying "Hey, Johnny Smith hasn't come to Tiny Tunes Studio in a while, maybe you want to send them an email offering some sort of a discount for his next visit?" and maybe have like a standard email that each owner can customize then.

Review Source

CC

Crystal C.  
CEO  
Education Management  
Used the software for: Less than 6 months

### "Finally found something that fits my needs!"

August 8, 2019

5.0

Sawyer has been the best registration system I have come across so far after countless demos, trials, and meetings from other systems. The system is easy to use on the administrative side and on the user end. No complaints from customers! The learning curve for this system is quite small, very easy to use! The best part is its functionality! It works the way it is supposed to which seems to be an issue for some registration systems I have come across. It is straight to the point! It was easily embedded onto my site and they provided me with the links I wanted for my registration landing page. Customer service is via email and they get back to you very promptly. Sawyer also has great support and information readily available through their website with step-by-step instructions. From what I have noticed, they are constantly working on improving the system and put in requests for certain suggestions. There are a few downsides: -Fees per transaction are pretty high. This system is a pay per transaction rather than subscription pay, transactions are a little over 5% per transaction. -The ability to customize is not there. I would like to have categories and subcategories to differentiate the many types of services I offer or listing the classes in a different manner. With that said I have still managed to post everything I have needed. Overall I love the system and do not see my business parting with it any time soon!

Pros

Ease & functionality for admin and user.

Cons

Not very customizable for class display.

Alternatives considered

[Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/)[CourseStorm](https://www.capterra.com/p/159668/CourseStorm/)[Regpack](https://www.capterra.com/p/124427/Regpack/)

Reason for choosing Sawyer

Did not require high upfront cost. Had plenty of other users I could look at for reference. Clean and simple look, easy for parents to navigate. Great reviews!

Review Source

JC

Jessica C.  
CEO  
Education Management  
Used the software for: 2+ years

### "Excellent Customer Service & Platform"

April 26, 2021

5.0

We LOVE Sawyer tools to help streamline our registration needs and enrollment. We have access to easily upload our camp forms, medical forms, and easily disseminate information to our families. This is a very caring company that really cares about their customers. They even sent flowers when they found out we had a newborn. Your aren't just a number to this company, but part of their family. Very user friendly, competitive and inexpensive pricing structure compared to other processing out there.

Pros

I love that parents have a username and password that saves their information and helps them easily sign up for future events quickly and efficiently. Easy to collect payment and quick deposit times. Love the attendance feature and how quickly I can assign users so they have access to all medical information.

Cons

Sometimes it is difficult to set up classes . But once I got the hang of it I found this software to be great.

Review Source

GJ

Garry J.  
Teacher  
Education Management  
Used the software for: 6-12 months

### "A breath of fresh air"

April 15, 2024

4.0

Pros

The thing I like most about Sawyer is all the information that is accessible without too much effort.

Cons

I really have no complaints about Sawyer.

Review Source

VR

Verified Reviewer  
Instructional Designer  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "It’s works great for what it’s intended use"

May 5, 2022

5.0

Our team and customers love it!

Pros

I love that it’s for kids. There are features different softwares might overlook (like number of siblings or sibling ages). Also, it’s key turn ready to use. Once a user starts setting up classes, it’s pretty simple from start to finish.

Cons

The reason I love it as also a small reason I find flaws. It’s a extremely easy to use registration and class tracker for childrens events. If you need a more customizable, advanced system or one setup for a different target demographic (adult patients for example), it might prove challenging.

Review Source

Swatilekha R.  
Growth In-Charge  
Education Management  
Used the software for: Less than 6 months

### "Sawyer Tools review"

February 1, 2022

4.0

Pros

Registrations are very simple to make, promotion is effective and also calendar integration is helpful.

Cons

Some of the UI parts like "Class Notes" are really primitive looking and more attention could be paid to that.

Alternatives considered

[Piazza](https://www.capterra.com/p/209735/Piazza/)

Reason for choosing Sawyer

Sawyer Tools is more sleek and modern, embeds are easy to use and is more popular.

Review Source

Kyle G.  
Music Teacher  
Music  
Used the software for: 6-12 months

### "A lot of great things going for it"

August 7, 2018

4.0

Pros

I loved that the graphics were beautiful, and that I was able to add pictures/logos to a presentable page for my families.

Cons

An automatic waitlist would be great! When a class fills up, have families enter a waitlist with their credit card info and when a space opens, the next person is automatically added and notified. I also had trouble with adding one child to one class last year. The class was full but wanted to allow one additional student in. It turned out the only way this parent could pay was in person because the link wasn't working. I had to awkwardly bring my laptop to dismissal and take their credit card info and type it in manually. If there was a way I could create charges and forward them electronically to adults that would be much better! Also, on the calendar, there should automatically be national holidays (and possibly religious holidays) entered in just so that people can see them on there. I found myself having to go back and forth making sure that certain dates didn't conflict. It would be even better if there was a way we could add dates that would not work (e.g. spring break or conference day). Then sawyer would automatically skip classes on the days we entered in.

Review Source

MF

Michelle F.  
General Manager  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Sawyer has made my life easier!"

August 1, 2019

5.0

I have been very happy overall with Sawyer; creating classes and schedules is easy, reports are a breeze, and parents find it much easier than our other system.

Pros

Financials - reporting, payment plans, etc. I used to spend so much time creating and managing payment plans for parents! Our previous software made it almost impossible to get information about our deposits, fees, etc. It is very transparent with Sawyer.

Cons

It is more for children at this point and we have classes for children and adults so sometimes we have to do a lot of explaining to people. A little more flexibility for that would be nice.

Alternatives considered

[Camp & Class Manager](https://www.capterra.com/p/115452/ACTIVE-Camps/)

Reason for choosing Sawyer

Cost, flexibility, customer support

Switched from

[Pike13](https://www.capterra.com/p/225933/Pike13/)

Cost, reports were not useful, not useful for a child class environment

Review Source

CE

Claire E.  
Business owner/art educator  
Arts and Crafts  
Used the software for: 2+ years

### "Makes my Life so Much Easier and my Business Organized"

March 10, 2022

5.0

Pros

I like the organized dashboard. I can see the calendar of my week of classes, and I can set up registration for future classes. I can pull info from previous camps, events, etc.

Cons

I can't think of anything except: I wish it was easier for my customers to switch from "semesters" to "camps/events." When I list something under camp/events tab, I have to explain it a lot to customers how to get there on my enrollment page.

Review Source

GG

Gara G.  
Associate Artistic Director  
Performing Arts  
Used the software for: 6-12 months

### "Game-changer for this small youth theatre!"

July 25, 2019

5.0

Pros

Always rolling out new functionality Great design

Cons

Lengthy learning curve - takes a while to get into the flow Few options for custom coding

Switched from

[Wufoo](https://www.capterra.com/p/224990/Wufoo/)

Our youth theatre has year-round programming, and we are almost always in active registration. We were using a half-dozen services to cobble together our registration system: a form manager plugged into a credit card merchant with a side of PayPal invoicing, and hours spent making rosters from scratch for every class. Sawyer combines everything we need (signup forms, printable rosters, checkin/checkout, custom discount codes, and plenty of payment options for our users) with everything we want (ease of use, user-accounts for our families, a built-in messaging system). Once you learn how to set up classes and navigate Sawyer, it's like a dream come true. That sounds dramatic (hey, we're a youth theatre) but it's been such a game-changer for our organization.

Review Source

MP

Marea P.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Good for kids fitness classes"

September 20, 2022

4.0

Good

Pros

That teachers and instructors can all see who’s in the classes

Cons

No auto monthly payments for memberships with sibling discounts

Review Source

JB

Jaimee B.  
Owner  
Arts and Crafts  
Used the software for: 2+ years

### "Review of Sawyer "

July 29, 2020

4.0

It’s good in general but there are other platforms that have good components that Sawyer is missing.

Pros

I like the daily class tracking features.

Cons

The party option is still incomplete. You need to develop an app. There needs to be a way to send bills/invoices directly to customers. The reporting function is a total joke. The reports that you are able to run are useless. Parents should be able to register and select check or homeschool funds. I need to be able to run a report grouping children of different ages and different schools. The banking function is almost never up to date. It never reflects current information.

Reason for choosing Sawyer

Because of the child programming aspect.

Review Source

Response from DaySmart Software

August 12, 2020

Hi Jaimee, I am so sorry that you had a less than stellar experience, that is never our intent nor our goal. We continue to evolve our products because of feedback like this so thank you for letting us know how we can improve! We'd love to connect on a few additional insights you may have, so please do not hesitate to reach out.

EK

Emily K.  
Executive Director  
Arts and Crafts  
Used the software for: 6-12 months

### "We are very happy we switched to Sawyer"

July 18, 2019

5.0

We truly believe our programs are consistently selling out with wait lists because of the ease of use of Sawyer for our parents. It saves them time, and it also saves our staff untold hours of time we were wasting before with a clunky and inaccurate registration sytem that had absolutely horrible tech support.

Pros

Their tech support is beyond compare. Anytime we have a problem, we almost always get a response, from an actual person with a name, within an hour. The response often comes directly from our account manager. They also listen to feedback from their users to continually improve the software.

Cons

My only real complaint is that it does not integrate with Quickbooks, which causes some additional accounting headaches, but still SO much better than the previous registration software we were using.

Switched from

[WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)

Because WooCommerce's tech support was absolutely the worst, it always gave us inaccurate enrollment counts, plus they made a mistake that cost our small non-profit nearly $1000 and refused to take responsibility for it.

Review Source

SD

Suzanne D.  
Program Director  
Arts and Crafts  
Used the software for: 1-2 years

### "Sawyer has been super Helpful "

February 3, 2022

5.0

Pros

I love the I can access class lists and info about our students quickly!

Cons

So far I don’t have a con. The features I use have been very helpful!

Review Source

RM

ROBERT M.  
Operations Director  
Individual & Family Services  
Used the software for: Less than 6 months

### "Perfect for all your needs"

July 30, 2021

5.0

Amazing!

Pros

This is the most user-friendly, easy to use and learn software that I have ever used! Super easy to set up and use daily! Your customers will love it! Customer service is amazing! like honestly, the best ever! I cannot say enough good things about my experience with Sawyer!

Cons

I like everything! You got a lot for the money!

Alternatives considered

[Pike13](https://www.capterra.com/p/225933/Pike13/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)

Reason for choosing Sawyer

Sayer was the most robust package! Was the most user friend and intuitive one of them all! The ease of use and customer service is what sold me!

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Needed a more efficient software (database). Too many issues with mindbody and not user friendly!

Review Source

MT

Marc T.  
President  
Entertainment  
Used the software for: 2+ years

### "Sawyer helps keep my business going and growing!"

January 27, 2022

5.0

Pros

I love the ease of use for me and for my clients. There's never a problem with the user interface, the clients are happy, and I get to save time and effort registering individuals by myself the old way.

Cons

There isn't much missing. Perhaps there could be an easier way to move people from the waitlist into the class - like an automated notice that alerts me when an opening becomes available and which client is next in line to get in

Review Source

MH

Marisol H.  
Program Director  
Primary/Secondary Education  
Used the software for: 6-12 months

### "Big help to a small business "

April 30, 2021

5.0

Overall I am satisfied with the program. It’s more affordable than hiring someone to do the enrollment for me and saves me a lot of time

Pros

My favorite thing is that all payments are made through the program and reminders are automatically sent out for payments due. I haven’t had to make that phone call to a parent all year! I also like how fast the transfers are made into my bank account when payments are received

Cons

Navigation through the back end gets better with practice but it’s still a bit clunky. I find myself having to hit the back arrow a lot. A very specific-to-me feature I would love to see is a space to upload the voucher from the schools. Some of the classes that i offer are covered by charter school funds which each parent has to request from their school. If I could upload the voucher, or just an image of it or even a check box so that I could see in one place which parents have their class paid for already, I wouldn’t have to cross reference everything and it would be a big help

Reason for choosing Sawyer

I spoke to two other companies that offered similar service at a comparable price but the customer service is what made me decide to choose Sawyer

Review Source

NF

Nate F.  
Producer  
Performing Arts  
Used the software for: 6-12 months

### "The steel your patron information "

May 18, 2022

1.0

Pros

I am so disgusted by the deceit that this company does not make it clear that they use your patrons personal information to advertise to them.

Cons

They take you patron person information and use it for their own marketing purposes. This was NOT made clear prior to contract. We are getting so many complaints about spam from sawyer.

Review Source

Response from DaySmart Software

July 20, 2022

Hi Nate, I'm sorry to hear that you've had a negative experience with Sawyer. I know our team has reached out and would love the opportunity to discuss more in depth. Upon creating an account with Sawyer, customers are given an option to opt-in to receiving marketing and communications from your business as well as from Sawyer. Customers can of course opt-out of communication at any time from any of our marketing or promotional emails by clicking unsubscribe on any email they receive. Here is our help center article explaining more: https://help.hisawyer.com/hc/en-us/articles/1500008819322 We appreciate you taking the time to share your experience and feedback with us. We are here to support your needs and hope you continue to find value in working with Sawyer.

EC

Emily C.  
Owner/Director  
Music  
Used the software for: Less than 6 months

### "Sawyer for music & movement classes"

August 8, 2019

4.0

Registration using Sawyer has become so much easier with this program! I cannot tell you how many softwares I tried before finding Sawyer and nothing worked. When I had my initial call it was almost too good to be true! The functionality has taken a lot of the pain and frustration out of the registration process and I really enjoy using the software.

Pros

From the very first time I reached out to Sawyer for an initial phone call, their team has been nothing but helpful, incredibly responsive, and easy to work with. I offer music/movement classes and find it helpful to see the full calendar in upcoming mode. Sawyer integrates well with my website, and parents (for the most part) have not had any issues registering for classes. Enjoy have a month to month payment option, too! As a small business that is just getting started I appreciate the flexible pricing and all of the support from the Sawyer staff!

Cons

The ability to customize a bit more would be nice. Software is probably great for a traditional run school/daycare program/summer camp, however my weekly music class program I find areas that I wish I had a workaround or option in the software to make registration easier for my parents. It would be helpful if the tabs could be changed to fit the names of my classes, as well as the ability to have people use class packs without there being a drop in fee associated. These things might just be specific to my program though!

Review Source

CW

Carly W.  
Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Happy Sawyer Customer"

May 11, 2021

5.0

The customer service has been great since my first phone call. They helped me set everything up and always answer my questions promptly.

Pros

For me I need scheduling to be easy and not complicated but most importantly I want the parents of my students to book a class with ease! I am not a big tech person but I found setting up everything on Sawyer to be very straightforward. I have used other scheduling systems in the past and am so happy that I went with Sawyer.

Cons

The only thing I find a little frustrating is when I post a picture as part of a listing it takes several tries to get it to look good. It often repositions and doesn’t look good. But after a few attempts I get it right.

Alternatives considered

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Reason for choosing Sawyer

I loved how it was geared toward children. I love the look of it and think it’s a great scheduling system.

Review Source

KF

KIMBERLY F.  
CEO  
Arts and Crafts  
Used the software for: Less than 6 months

### "Terra Arts is Delighted!"

April 30, 2021

5.0

I wish you had a PHONE!

Pros

Our customers have very precise needs that have been difficult to handle for our bookkeeper. Even our CPA or QuickBooks expert was not able to satisfy our needs. Our customers sign up with a Nonrefundable Deposit about 6 months before classes begin. We almost always sell out in a couple of weeks of registration opening. Then some pay with a monthly purchase order, but not till class has already begun, and some want to be billed monthly on their Credit Card. This has been a nightmare for us and no bookkeeping system has been able to automate it, give us a roll sheet, contain a database, bill the customer, send statements and receipts, give us a list of accounts receivable, etc! We are delighted! Plus it looks great on our website and our customers believe we have stepped it up a notch! We love the financial reports and we have not really gotten started yet! I think it does so much more!

Cons

The thing we also needed but have not been able to implement in our organization we also have theater performances and we can not figure out how to sell tickets to the shows. We had to put event espresso back on our website to accommodate ticket sales.

Reason for choosing Sawyer

I do not know.

Switched from

[Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/)[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[Event Espresso](https://www.capterra.com/p/128150/Event-Espresso/)

They were giving us too much busywork to keep up!

Review Source

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