# Rise Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Rise the right Payroll solution for you? Explore 134 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/163570/Rise/reviews --- Rise 4.1 (134) [View alternatives](https://www.capterra.com/p/163570/Rise/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Rise Ease of use 4.2 Customer Service 4.3 ## Pros and Cons in Reviews AC Angel C QCImport and Export, 51 - 200 employeesUsed the software for: More than 2 years. “Well organized system for employee and employers to connect directly with employee profiles, pay changes, time off and reduce data entry and reduce errors and time.“ March 17, 2026 TF Theresa F OwnerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “I've been terrible at meeting the payroll deadline especially on Mondays or after a long weekend and while Rise always ensures my payroll gets approved, one thing that would help me is if it were easier to use on my phone.“ September 10, 2025 CH Carrie H Executive AssistantBuilding Materials, 51 - 200 employeesUsed the software for: More than 2 years. “One of my absolute favourite features is the integration of the HRMS with payroll, time off policies and usage, the active work schedule, and the actual hours worked in the time approval window.“ September 10, 2025 MB Mike B ManagerRetail, 11 - 50 employeesUsed the software for: 6-12 months. “Our previous payroll system was overly complicated and stressful to use due to so many steps to generate a payrun.“ September 18, 2025 MB Mike B ManagerRetail, 11 - 50 employeesUsed the software for: 6-12 months. “Comparing Rise to our previous payroll program, Rise is much more user friendly.“ September 18, 2025 AG ALLAN G PresidentWarehousing, 11 - 50 employeesUsed the software for: 1-2 years. “We originally wasted so many resources manually calculating these inputs (and risked the possibility of manual input mistakes).“ September 18, 2025 JH Jocelyn H Grants ManagerCivic & Social Organization, 11 - 50 employeesUsed the software for: 6-12 months. “It's easy to modify a pay run without having to do a lot of tedious back-and-forth with Rise, and there are many check points through the process to make sure that all the information entered is correct before approval.“ August 15, 2023 CH Carrie H Executive AssistantBuilding Materials, 51 - 200 employeesUsed the software for: More than 2 years. “One of my least favourite functions would have to be the onboarding, as it is fairly round-about to get to add a new employee properly.“ September 10, 2025 ## Showing most helpful reviews Showing 1-25 of 134 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jenny T. President Accounting Used the software for: 6-12 months ### "Excellent value, great responsive support with live chat, terrible interface" April 18, 2018 4.0 Simplicity for small Canadian businesses running payroll. Pros The pricing of this product is great, they were offering free payroll for organizations with less than 10 employees at one point, but now it's something that has to be requested. Great value for the services provided and live chat support is convenient. I do recommend this software to minimize the complexity of payroll functions for small businesses. Cons It is not intuitive to use. Setup is very manual, requiring the user to download pdfs, sign them and re-upload. It's not very friendly towards accountants as the client has to create their own account. Creating a payroll run requires multiple steps, and T4 submission is not automatic. One selling feature of this product was that it integrates with QuickBooks or Xero. There is no integration. There is one guy that can create an Excel macro who requires the exact details of your accounting system setup. Review Source Response from Rise April 26, 2018 Hi Jenny, Thank you for taking the time to provide us with this feedback. We're glad that you feel you are getting good value for the services provided and that you would recommend us to other small businesses. Your feedback on the product is valuable and helps us better understand your needs. We are reviewing our payroll software to help streamline the pay run process in future releases and we are also currently building integrations with Quickbooks and Xero. Please feel free to reach out to us anytime if you have more specific comments or suggestions. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483 LK Laura K. Manager, HR & Payroll Information Technology and Services Used the software for: 2+ years ### "Rise Payroll" March 22, 2023 5.0 Overall, I really like Rise and the issues I pointed out are not enough to make me think of switching to another platform. Pros Ease of setup and use. Very quick to learn and the support is amazing Cons \*It can be time consuming to create a report to get the exact information you're looking for.\*Not all screens have the same functionality - search an employee: sometimes you can tab after typing the name, sometimes you have to hit enter\*When you're entering time in the grid, the headers aren't locked in place, so you have to scroll up to see what column you're in when\*Workers Compensation isn't configured to correctly calculate premiums for remote workers in other provinces - this results in manual calculations and lots of extra time. There needs to be a field that overrides the province of employment since the province of residence is what determines the WC rates. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) We wanted to remove the in-house processing of remittances. Review Source PM Pam M. Payroll & Benefits Administrator Insurance Used the software for: 2+ years ### "We've been using Rise for two years now. Overall the software is user friendly and easy to use." April 16, 2018 3.0 I just answered this question in the survey! Pros The adhoc payroll process is a breeze, and very user friendly. ROE's are very quick, we've had a few issues with the addresses that were populated into the ROE's, so check closely before finalizing them. Chat feature is wonderful, and the support staff behind the scenes are always willing to help with issues. Being able to resolve an issue via a chat is wonderful. The chat hours being extended beyond 8 - 5 would be great. Quite often payroll works after hours (especially on Friday), so running into a problem after hours does cause issues. I recently had a situation where I called and got the answering service, and was told I had to call back on Monday. The answering service did pass my message to someone, and I did in the end get a call. It would have been better if the answering service had told me that they would pass my message on to someone, with the hopes that they'd return my call before Monday. Cons We've made several recommendations to Rise regarding things that could make the system a bit more user friendly. The response we've received is that any change would effect every client. Most of the changes we've suggested would probably be 'pain points' for any client using the system. This was a bit disappointing, as GroupHEALTH is a very client focused business, and I felt that Rise was as well. We do anything we can to have a better client experience. Review Source Response from Rise April 26, 2018 Thank you for your feedback, Pam! It's great to hear that the adhoc payroll process is a breeze, ROEs very quick, and the support staff and chat service are helpful. As a result of your feedback, we've made some changes to our support process: if you receive our answering service after hours, they will inform you that they will pass your message on to us immediately if it is an urgent matter and we will address your concern outside of business hours. We also appreciate your feedback on how to make Rise more user friendly. We take all product feedback from customers into consideration and include it when prioritizing new development and features, with our most commonly requested enhancements taking first priority. We look forward to continue working with you - thanks again for this feedback! All the very best, The Rise People Team info@risepeople.com 1-888-393-3483 LL Lesli L. Executive Director Education Management Used the software for: 1-2 years ### "1 year of Using Rise for HR Management, Payroll, and Benefits" March 30, 2023 4.0 It has been fantastic, overall. We have had high adoption rate with our staff who seem to like using this system. It has reduced our over all workload while also providing improved services to our employees. Pros I most appreciate the all in one solution. It is great to have one to go place for all our staff management needs. Cons It is still a new company and from time to time things don't work exactly perfect. Some of the reporting options could be improved. But overall I can find the info I need. Looking forward to more integration with our accounting system. Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing Rise Because the scheduling and time tracking was integrated into the system. Review Source FG Francine G. HR Business Partner, Benefits & Compensation Food & Beverages Used the software for: 2+ years ### "Canadian company, great product, great price and great service" July 20, 2023 5.0 We've been using Rise for over 7 years and it's improved greatly over that time, they are constantly evolving but their customer service has always been great and consistent, which is important to us. Pros East of use, cost and Great customer service Cons When we have complicated questions/issues, it sometimes takes longer to resolve and can be frustrating. Reason for choosing Rise Cost, Canadian company and the promise of great customer service. Switched from [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/) Ceridian was very expensing and not very user friendly and lacking in customer service. Review Source MR Michael R. COO Computer Software Used the software for: 1-2 years ### "Stay Away" February 10, 2022 1.0 Very poor and deeply disappointing. Companies like this give the software industry a bad name. Pros The promises that were made up from but never materialized. Cons Possibly the worst experience I have ever had with a software vendor. Misrepresented and oversold up front. Exceptionally poor support. Alternatives considered [Giraffe](https://www.capterra.com/p/233687/Giraffe/) Reason for choosing Rise We were told there was integration with Netsuite this was actually listed on their website but did not exist. They removed the website reference later. Fortunately we know how to use the Wayback machine. There was no explanation when presented with this information. One of the reasons we chose Rise was that we were told a ATS module would be released shortly - did not arrive in the entire time we used the product. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) It seems like Rise provided more functionality. Review Source Response from Rise February 16, 2022 Hi Michael, thank you for taking the time to share your feedback. We value your insights in regards to our sales process and our customer service. Please know we have been working hard to help correct and improve our support over the past few months and our entire company is focused on righting the ship to deliver the customer support you deserve and expect. We would love the opportunity to try to make this right, please reach out to me at marketing@risepeople.com so I can follow up directly. GW Grace W. Manager, Payroll and administration Computer Software Used the software for: 2+ years ### "It takes a longer time to download reports. " July 26, 2022 3.0 Overall, Rise is good. I am very impressed with the customer service. The team sounds professional. They respond to my questions quickly. No matter what questions I have, they fix it right away. Pros I like that I can export the input sheet to excel, I can work on the excel sheet for any adjustments. I can import the excel to the system after I finish all adjustments. It saves a lot of time to process the payroll when I have 200+ payslips to process. Cons There are two things I have to say to get improve. 1) It takes a longer time to download reports. (time-consuming) 2) It is hard to customize the report. For example, I am looking for a report that shows all employees' (Including the termination ) salary changes in a specific period. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Rise Rise is much easier to use. The platform is very straightforward. Customer service is great! Review Source LH Lisa H. Accounting Clerk Recreational Facilities and Services Used the software for: 2+ years ### "LHynes" November 3, 2023 5.0 Very easy to work with, highly recommend to other companies Pros Very user friendly, support is very helpful Cons Couldn't change multiple user wages at one time had to do them individually. Switched from [Dayforce Powerpay](https://www.capterra.com/p/198964/Dayforce-Powerpay/) Use Rise at another company and really did not like Cerdian when I starting working here so got the owner to switch over. Review Source KG Kayla G. Registered Massage Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Best payroll software!" April 3, 2024 4.0 Overall good, happy with the product. Pros Love the customer service! Very friendly staff. Cons Dont find the software to be too user friendly. Alternatives considered [Sage People](https://www.capterra.com/p/132329/Sage-Business-Cloud-People/) Reason for choosing Rise Direct deposit, and payroll remittances, great features. Review Source MA Murray A. Manager Construction Used the software for: 2+ years ### "Works Great for Payroll" March 9, 2022 5.0 Getting the Original companies setup. Simple, not complex, great support. Pros Ease of use and Customer support. ....... Cons So far everything has exceeded my expectations. Reason for choosing Rise Customer support. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) ADP had no support. Extremely difficult program to implement and use. Errors continued on well past 3 months after implementation. Review Source Response from Rise March 14, 2022 Hi Murray, thanks for your review. We're happy to hear that Rise is exceeding your expectation by making Payroll easier for you! CG Candice G. Office Administrator Higher Education Used the software for: 1-2 years ### "Lower Mainland based, quick service" March 28, 2024 5.0 Overall, it's been great. Best software of all the software I use in my day to day life. Unproblematic for what I use it for, which is payroll. Pros I love that Rise is based in the lower mainland. They always have agents that are respectful, kind and efficient. Even when my problem may seem like a pain in the butt, so to speak, they are very patient. This platform seems easy to use and streamlined for my payroll needs. Cons I do wish Rise connected to my accounting software. Review Source PA Polina A. HR Manager Computer Software Used the software for: 2+ years ### "Glitchy product, poor customer care" January 27, 2022 1.0 I used to be a big supporter of RISE, them being Canadian small business but now I am walking away as I don't think the product or support will improve. The company seems to be focused on adding new features but basic functionality that is a must-have is not working properly. Pros My organization signed up with RISE for payroll over 4 years ago. The program looks nice and simple to navigate. Cons Customer care over the last couple of years has drastically fallen. Our issues are unresolved for weeks and we have to keep following up to get answers. The program has a lot of bugs or glitches and you can't fix anything or no workarounds can be found. The reports are super basic and no setting can be saved, resulting in a lot of re-work. Review Source Response from Rise February 15, 2022 Hi Polina, thank you for sharing your feedback. Based on your comments, it's clear we've missed the mark in meeting your expectations. I want to let you know that we value your insights and I have shared them with the team to help us improve. Please know our entire company is focused on righting the ship and we're working hard to rework our processes so we can deliver the customer support you deserve and expect. I can assure you this is 100% of our focus from leadership all the way down. We would love the opportunity to make this right, please reach out to me marketing@risepeople.com so I can follow up directly. DJ Darya J. HR Manager Marketing and Advertising Used the software for: 1-2 years ### "Payroll solution is good. HRIS is not. " May 22, 2019 2.0 It is clear that the company is not focusing on customer feedback in any capacity. I have escalated our very long list of concerns after 2 years and many of them seem to be complete news to development leadership. I really really wanted this to work out, and I think the company is trying, but I am not sure there is light at the end of this tunnel. There are better solutions out there for comparable cost - don't waste your time with Rise if you are looking for an HRIS. I would only recommend the payroll product. Pros Payroll solution works well (intermittent EHT remittance issues aside). For an Ontario-based company with under 200 salaried employees, RiseHR payroll solution does the job well. Time Off user interface and employee end-user experience has been positive - employees like the tool and find it user-friendly. Cons We did not end up with a solution that was sold to us 2 years ago. The company focus switched entirely, several times and no new features or modules have been rolled out in two long years (no Performance, no ATS, no employee Onboarding, no Pulse Surveys). Not one piece of feedback has been incorporated, some very small, obvious and painful (like being able to report time off balances for current employees only or at least have a column of status by which to sort). Their website is still advertising benefits integration and pulse surveys, none of which are actually active modules currently available. The entire HRIS right now consists of Time Off and Employee directory (not even employee self-service right now). This is blatant misrepresentation. Review Source TL Tina L. HR Admin Health, Wellness and Fitness Used the software for: 1-2 years ### "Best cheap option" November 17, 2022 3.0 Support has always been lacking here it can take days to get a response and payroll is time sensitive. I wish they had a call center or live chat available during business hours. This year the system made an error in my pay cycle dates and it got messed up no one at Rise was here to help i had to reach out several times because i had over laps of pay dates on employees pay stubs my dates didnt match up it was a mess. I got very basic email on how to fix it all MYSELF this was a Rise issue not mine i was shocked no one would help fix this. I also made a comment how this would then effect ROE's and possibly T4's throughout the year and it did. All ROE's were incorrect and again took days for Rise to respond how to fix this and it was again left to me to fix their error. Pros This is the best cheap payroll service on the market. Running payroll is simple if everything is set up properly. On boarding employees is simple Cons Support is not great can take days to hear back from support and when its regarding payroll time is of the essence. Running any type of off cycle payroll is extremely painful and never turns out right, taxes are always wrong and way to high. Having salary and hourly paid employees i have to have two different companies and have to run two payrolls each run would be nice if it was all in one payroll run. Reason for choosing Rise Cheapest option- was free when we signed up now we pay per pay run Review Source PG Patrick G. Regional Sales Manager Food & Beverages Used the software for: Less than 6 months ### "Still getting going but good so far" November 20, 2023 4.0 At this point I have a lot more to learn to customize my experience as a manager but I am enjoying what I have explored so far. I like seeing scheduling, time sheets, recruiting all in one place. Excited to see how we are going to utilize it even more in the future. Pros The onboarding process has been simple and straightforward. I like that the dashboard is intuitive and is customized for what your position is, only showing you the things that you have permissions for. Cons Some of the language can be a touch ambiguous in what exactly they are asking for. Specifically I am talking about the scheduling page where it is asking for frequency and a couple other items. I noticed that I don't seem to get notifications for missed punches, which would be super useful. That being said, I haven't dug into my settings to see if there are options for this. Review Source VR Verified Reviewer Accountant Computer Software Used the software for: 2+ years ### "We've been using Rise for payroll and absolutely love it" April 10, 2018 5.0 Pros As our company has grown Rise has always been able to accommodate anything we need. I also cant say enough good things about their customer support; from their support onboarding to quickly answering any questions that come up from payroll to payroll I have always been so impressed. Cons Once a payroll has been submitted there is no way to reopen it, make changes, and resubmit. i do wish I had this ability but any time we've made a mistake or needed to make a change they have always worked with us to find a solution. Review Source Response from Rise April 25, 2018 Thank you for your feedback. We are really pleased to hear that you have had a great experience with Rise! Just so you know, once you submit a payroll, you can then edit it and resubmit over and over. However, once you do the final approval, the payroll is complete. Having said that, we are always happy to help to find a solution if and when you need us. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483 VR Verified Reviewer Chief Financial Officer Computer Hardware Used the software for: 2+ years ### "My first 2 years were good with Rise but 2017 was a disaster. " April 13, 2018 3.0 Online payroll versus previous provider Pros The software itself is pretty good. A bit weird process but once you get used to it it does the job. I switched from ADP Telepay which was really bad as my changes were often not actioned. Cons Customer support team is horrible: they take too long to correct mistakes. Calculated CPP and EI incorrectly in 2017. In December 2017 the paystubs were wrong for YTD salary which took them too long to correct. Review Source Response from Rise April 26, 2018 Thank you for your review. We're glad to hear that you've had a good experience with our software and we are sorry about the difficulties you faced in 2017. Please feel free to reach out to us anytime using the contact information provided below if we can assist you with anything. We take this kind of feedback seriously as it is valuable in helping us improve our service. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483 JR Jim R. Manager Retail Used the software for: 1-2 years ### "Not Worth it" March 7, 2022 4.0 What really bugs me is that they originally had rise lite (free), they then cancelled this and put everyone on their most basic package (They gave plenty of notice etc.) and pricing was phrased in a reasonable way (Fine with us) They don't breakdown how much they charge per payroll, so we never noticed how the bill was racked up. Depending on your business you will be spending MUCH more than competitors for a service that is only sub par. Mostly due to a poor customer support structure. Pros Reliable, once you figure it out. Having a hard time hitting the 40 word minimum here. Cons Unintuitive, not flexible (If something needs to be fixed/ amended etc good luck), long gaps to pay employees. Free HR add on is a joke. Biggest con is the cost of this software and customer support. They offer email support that takes days, finding the number to call them is difficult and they don't technically offer it (You have to call sales and ask). It was ok when it was free, but paying a premium to be treated poorly....no thanks Review Source GL Gabriel L. Director of Finance and Administration Non-Profit Organization Management Used the software for: 2+ years ### "Really easy to use payroll system with extremely flexible reporting" October 3, 2017 5.0 Reports that work for our workflows and needs. Time for payroll, cost and ease of use has been substantially reduced. Pros The user interface is really easy to read and interact with. The ability to create custom fields and create extremely customized reports that can easily be exported to excel is any accountant's dream. Customer service is good, with a chat feature on any page. Relatively affordable Cons Reporting engine is a little slow with slow load times. They are working on a direct integration with NetSuite for years now, still waiting for this feature. Review Source Response from Rise October 5, 2017 Hi Gabriel, Thank you so much for the wonderful review! We're so happy to hear you love Rise and that you find it easy to use. It's great to hear your feedback about NetSuite and the reporting engine's load time. We will be sure to raise your concerns with our development team. The fact that you said, "The ability to create custom fields and create extremely customized reports that can easily be exported to excel is any accountant's dream" is our dream come true, so thanks so much for that! We can't wait to continue rolling out new and improved features for you and our other clients. If you have any questions at all, please feel free to get in touch with our Client Services Team at support@risepeople.com. All the very best, The Rise People Team SM Sue M. Controller Used the software for: 2+ years ### "product has improved over the last year or so. Good custom reporting options. " April 16, 2018 4.0 Pros like the access to the data so we can run our own customized reports Remittances and T4 all taken care of Better now than in the past. At the beginning it felt like we were beta testing. Customer support staff seem more knowledgeable now Good follow through when we do have a problem or question Cons unexplainable glitches (ie accrued vacation pay missing for some employees on one run) Some Rise standard reports don't seem to include info needed to match the report name Lose the titles when scrolling down a page of employees. If there was a way to "freeze panes" it would be very helpful. Review Source Response from Rise April 26, 2018 Thank you Sue, we really appreciate your feedback! It's great that you like the full access to your data so you can run customized reports and that you feel Rise's software and support have been improving. Your feedback on the product is very helpful to us. We review all of our customers' feedback regularly and prioritize development based on commonly requested enhancements. Thank you again for your insight and we look forward to continuing to work with you. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483 EB Elena B. HR Manager Used the software for: 2+ years ### "Rise is dependable, user friendly and very effective for our business. " April 16, 2018 5.0 Pros The features are user friendly and adaptable to our business. The customer service is also impeccable, any question or issue we may encounter is addressed immediately and an effective solution is found. Cons Nothing comes to mind about what we like the least, so far since we implemented the software it has exceeded expectations. Review Source Response from Rise April 26, 2018 Thank you, Elena! We are so glad that you found Rise to be user friendly and dependable for your business. It's great to hear that our customer service is impeccable. We hope that we can continue to provide great service to you in future. Thanks again! All the very best, The Rise People Team info@risepeople.com 1-888-393-3483 PS Pauline S. Business Owner Retail Used the software for: 2+ years ### "I love the emailing of pay statements and T Slips!" April 11, 2018 5.0 Easy of use, can be done anywhere and the email of the pay statements. The payroll is great for any size company, big or small. Pros The software is accessible from any device you use, it's easy to use and I love the emailing of pay statements and t slips. I also like the ease of the payroll input screen, adding or changing employees, etc. Cons I don't really have any cons other than the reports as they can be difficult to create. I also find it frustrating at times if Rise does not communicate software changes that affect the user but that isn't often. Review Source Response from Rise April 26, 2018 Thank you for your review, Pauline. We're delighted to hear that you've found our software to be easy and accessible to use. We appreciate your feedback on how we can improve with our reporting feature and with our communication of software updates. Should you have other recommendations for us, please feel free to connect with our client service team through the contact information provided below. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483 EG Elizabeth G. Senior Financial Analyst Used the software for: 2+ years ### "Rise is an effective payroll software. I love the ease of being able to work on it from anywhere. " April 10, 2018 4.0 Pros The product is value for money. Less paper work. The software is easy to access from anywhere. Very simple to use. Love the ease of understanding the reports. Cons The customer service could be better. Speed of reply or resolving issues could be faster. Could offer additional training to maximize usage. Review Source Response from Rise April 25, 2018 Thank you for your feedback, Elizabeth. It is great to hear your thoughts on our product and service! We are currently answering all customer enquiries within 48 hours and all client service representatives are enrolled in ongoing training to help us continually improve our services. Please let us know if we are not getting back to you within this time frame and if you have any other additional comments or feedback that could help us improve. Also, Rise offers complementary training for our clients and we would be happy to book additional training for you anytime to help maximize usage. Feel free to get in touch anytime - thanks! All the very best, The Rise People Team info@risepeople.com 1-888-393-3483 UH Umma H. Finance Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "RISE users review" August 15, 2023 5.0 Pretty good. Pros simple, easy to use and good customer service Cons not possible to change the benefit premium by our own as it changes every year. I have to get a ticket and request RISE to update the information Review Source KV Krishnan V. Instructor Primary/Secondary Education Used the software for: 2+ years ### "User friendly and accurate platform" April 4, 2023 5.0 It’s terrific, which is why I chose it again! Pros I love Rise. I used it for my last business and I’m using it for my current one. Cons Not really, – it’s pretty user-friendly. Perhaps when doing payroll, it might be useful to have something that lets employers step through the different steps so they don’t miss anything. 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